Service manager volunteer roles in glossop, derbyshire

Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.

Tasks and Responsibilities

If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.

Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.

As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week. 

Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.

As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.

Selection Criteria

A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:

• Understand the difference between being friendly and being a friend

• Be aware of your own mental health and wellbeing

• Be open-minded

• Be supportive

• Be reliable

• Be discreet and able to respect confidentiality at all times

• Be accepting and non-judgemental

• Be passionate about contributing some of your time to a cause such as Shout

• Adopt a growth mindset, and be willing to accept feedback

Requirements

• You must live in the United Kingdom or New Zealand while volunteering. 
• You must be over 18 years of age.
• You will need a reliable internet connection and a private place to take your shift.
• All of your volunteering must be done using a laptop or desktop computer and Google Chrome.

It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health. 

Before you apply, please consider whether either of the following applies to you:

• Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.

• Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?

Benefits to Volunteers

The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.

Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.

Application Process

You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.

You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you. 

We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send. 

Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way. 

This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.

We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents. 

Please allow up to a month for us to review your application and return a decision. 

If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.

The Senior Chef is responsible for the daily planning and preparation of the on-board menus, training of the Galley Team, hygiene, safety and cleanliness of the Galley areas. This position supports the Food Services Manager by ensuring the Galley Team Leaders have everything they need to complete their daily tasks and supply the crew with well-balanced, nutritious, and enjoyable meals.

   Ensure coordination for supplies and food preparation between Galley teams.

• Contribute and coordinate with Food Services Manager for the 6-week menu and long-term supply order.

• Oversight of cleanliness and hygiene of Galley areas by conducting daily spot checks.

• Carry out final walk-through of the Galley in the evening to ensure high standard of cleanliness and all equipment is switched off and stowed appropriately.

• Train Galley crew in preparation, hygiene and safety procedures as laid out in Food Services SOP.

• Take lead on special functions and coordinate for events requiring catering.

• Working outside of regular hours as required.

• Assist the Food Services Manager.

• Attend departmental meetings on all workdays.

Enhanced Professional Development Programme (ePDP)
Part-time | Volunteer | Remote | 12 hrs/week | 16-week commitment

“We are looking for 3 candidates to join our volunteer-enhanced professional development programme and gain real-world experience in your chosen field. While we only have three vacancies available through this programme, other options are available if your skills match our criteria.”

About Us

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.Our mission is to encourage unity across diverse communities, sharing and celebrating cultural lessons through workshops, training programmes, events and research. We challenge racial and societal stereotypes while delivering practical initiatives such as unconscious bias training in the workplace. We develop and deliver projects that promote inclusion, representation, and social change by partnering with local organisations and stakeholders.

Role Description

Quilombo UK is looking for a highly motivated and experienced Services Sales Executive to join our team through the Enhanced Professional Development Programme (ePDP). This is a target-driven, client-facing volunteer sales role focused on direct outreach and conversion of potential service users into paying clients. You will be responsible for actively identifying leads, initiating conversations, pitching our services, and closing deals.

The successful candidate will sell Quilombo UK’s key service offerings:

• Workshops (e.g. Unconscious Bias, Inclusive Leadership)

• Training Programmes

• Research Services

• Event & Partnership Opportunities
   

As a member of the Sales & Business Development function, you will be managed by a Director and accountable for results that directly impact the organisation’s financial sustainability and growth. This role provides real-world, high-impact experience that mirrors the standards and performance expectations of a paid sales role.

Main Responsibilities

• Proactively research and identify prospective clients aligned with Quilombo UK’s mission and services

• Initiate direct outreach (calls, emails, online meetings) to decision-makers across public and private sectors

• Deliver compelling sales pitches and presentations tailored to each client’s needs

• Handle end-to-end sales processes, from lead generation and qualification through to closing deals

• Secure confirmed bookings or contracts for services, including workshops, training, research, or event partnerships

• Develop and maintain a strong client pipeline, updating CRM or tracking systems regularly

• Consistently meet or exceed weekly/monthly KPIs related to outreach, meetings, and conversions

• Collaborate with the Director to refine messaging and sales strategy for maximum impact

• Maintain a consultative, value-led sales approach while staying aligned with Quilombo UK’s mission and ethos

• Provide performance updates and sales reports to the Director and Senior Leadership Team

• Stay updated on industry trends, client needs, and potential growth areas relevant to our services

Essential

• Demonstrated experience in a sales, business development, or account management role

• Proven track record of generating leads and closing deals, preferably in a service-based or social enterprise environment

• Excellent verbal and written communication skills

• Strong presentation and negotiation abilities

• Confidence to work independently and take initiative, while collaborating within a remote team

• Passion for social justice, community engagement, and inclusion

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Desirable

• Familiarity with CRM tools and remote communication platforms

• Experience selling services to the public sector or third-sector organisations

• Understanding of social enterprises or community-based businesses

• Ability to work without close supervision and meet deadlines

What We Offer

• Real-world, results-driven sales experience with clear KPIs and performance feedback

• A unique opportunity to influence revenue and impact within a mission-driven organisation

• Coaching and mentoring from experienced directors and leadership

• A collaborative, diverse, and inclusive environment

• Certificate of completion and reference upon successful programme completion

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID, and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.

Application Process

Our HR team will contact you upon successful application to arrange an interview. Following a successful interview, onboarding documents will be sent. Once completed, you’ll be invited to a 6-hour HR and Systems Induction, followed by a meeting with your assigned Director for your first day.

Job Type: Part-time (Volunteer)
Expected Hours: 12 per week
Location: Remote
Schedule: Monday to Friday | Day Shift | No Weekends

Volunteer Opportunity: Join Our Helpline Team!

Are you a healthcare professional—or nearing qualification—and looking for a meaningful way to give back?

The Brain & Spine Foundation is looking for three Health Professionals to join our trusted national Helpline as volunteers.

Our Helpline offers a safe, supportive space where individuals and families living with neurological conditions can receive practical and emotional guidance. Run by experienced neuroscience nurses, we handled over 2,500 enquiries in 2024 alone. Now, we’re growing—and we would love your help.

As a Business Development Manager you will be the front of the charity by helping to create opportunities when engaging small, medium and large enterprises.  The role will provide effective day-to-day management relating to all aspects of the charity’s set up and operations.

The role will ensure financial sustainability by assisting the CEO, Marketing Lead and fundraisers identify and secure appropriate funding that supports the values of the charity, and to clearly demonstrate and promote the positive impact of the charity. 

What will you be doing?

• To manage all operational activity of the charity according to the strategic direction provided by the CEO and Trustees.
• Where required to undertake aspects of business development including identification of funding opportunities, bid writing and tender submissions.
• To assist the CEO with updating and revising the charity’s business plan and fundraising strategy in accordance with the Trustees’ strategic direction.
• Contacting potential partners to establish rapport and arrange meetings.
• Researching organisations and individuals to find new opportunities.
• Where appropriate attend conferences, meetings, and charity events.
• Develop a growth strategy focused both on financial gain and stakeholders’ satisfaction.
• To undertake any other relevant duties within the overall scope of the role, as requested by the CEO and Trustees of the charity.
• Lobby government and other policy makers on behalf of the charity’s cause or client group.

What are we looking for?

• Bachelor’s degree in business, sales and marketing or related field.
• Highly competent IT skills
• Proven customer service skills
• The ability to prioritise and manager own workload
• Understanding of data protection and confidentiality
• Excellent time management and organisational skills
• Ability to motivate and empower people
• High levels of commitment, reliability and motivation
• Flexible and adaptable approach
• Ability to learn quickly and take on tasks outside of current skill set.

Time commitment and expenses:

• 3-7 hours per week, either in or out of office hours.
• We request a minimum commitment of 3 months volunteering.

What difference will you make?

• Share your knowledge and experience.
• Learn new skills.
• Shape how the charity presents itself to service users, stakeholders, funders and the general public.
• Network with a friendly team of people.
• Make a difference to the charity and the lives of others.

EQUAL AQUA is an award-winning NGO providing equal access to water, sanitation and hygiene (WASH) in Uganda. Equal Aqua is managed by an international team of volunteers, based mainly in the UK and Uganda. Our mission is to tackle inequalities in access to WASH by providing safe and sustainable WASH facilities and services to those that need it most.

WHAT WE ARE LOOKING FOR: We are recruiting a new Communications Manager in order to build awareness around WASH inequality, grow EAU's presence and income generation, and ultimately enable us to reach more communities and transform more lives.

• Lead the development, delivery and evaluation of an external and internal communications strategy to drive the strategy, vision and values of EAU;
• Oversee public communications channels, including social media and websites, working closely with the fundraising and programmes team to improve communication between stakeholders;
• Lead EAU's monthly newelstter to key stakeholders
• Oversee production of EAU’s Annual Report, raising awareness of WASH inequality and generating income for EAU.
• Build and maintain relationships with key partners and important contacts;

ABOUT: ‘Equal Aqua’ is a registered Charitable Incorporated Organisation (CIO) in the UK; it operates equally and in unison with ‘Equal Aqua Uganda’, a registered Community Based Organisation (CBO) in Uganda (‘EAU’ refers to both).

Our Vision: To become a leading organisation in Uganda in addressing inequalities in WASH, and interrelated issues of gender and sustainability

Our Mission: We will achieve this by working with partners and local communities to develop the required skills, knowledge and practical interventions 

Objectives:

• To improve access to safe and sustainable WASH for those facing the greatest inequalities in Uganda
• To strengthen the participation of local communities in WASH, in particular women and girls, and displaced peoples
• To take action to protect the natural environment, reduce pollution and tackle climate change

KEY ACHIEVEMENTS:

• 32,866 people with improved access to safe water
• 11,044 people with improved sanitation
• 11,755 people with improved WASH knowledge and skills
• 3,877 people with improved menstrual hygiene knowledge
• British High Commission award winner

VALUES: At Equal Aqua we champion bottom-up grassroots development. To make this possible, we have created a proactive and friendly environment, which strives to create practical and lasting solutions to WASH-related issues. Each member of Equal Aqua is passionate about WASH inequalities, and our values are a central basis for inspiration and the culture of the organisation.

Managing content for the charity's social media platforms, monitoring performance and establishing and/or maintaining active social media accounts, in addition to researching and creating creative content for different social media channels.

What will you be doing?

• Creating and managing daily social media posts across all social media platforms e.g. Instagram, Facebook, Twitter, TikTok and LinkedIn.
• Develop new, engaging warm-hearted content to increase interest and attract supporters. 
• Working in conjunction with the Marketing Manager and CEO, be responsible for posting original, high-quality content (twice per week) to improve our brand presence, grab the attention of our target audience and drive growth.
• Assist with creating our new social media strategy 

What are we looking for?

• Clear understanding of social media platforms.
• Good written and verbal communication skills
• Highly motivated, enthusiastic and a positive can-do attitude.
• Knowledge of marketing and public relations is also desirable.

Skills, experience and qualities needed

• Creative Skills
• Administration
• Canva Experience
• Commercial Awareness
• Creating Calendar
• Customer Service
• Event Planning
• Fundraising
• IT Skills
• Marketing and PR
• Research
• Team Working
• Written Communication Skills

Time commitment and expenses:

• 1-3 hours per week, either in or out of office hours.
• We request a minimum commitment of 3 months volunteering.

What difference will you make?

Joining our team will give you the opportunity to:

• Contribute to a good cause that shares the same values as you.
• Use and share your skills.
• Gain new skills and work experience.
• Expand your network and social skills,
• Be part of a friendly team of people
• Make a big difference to our organisation and the lives of our beneficiaries.
• Never underestimate the power of your voice.

At PAS we believe that everyone has the right to be treated fairly, properly and with respect. Prisoners can be ‘ out of sight, out of mind’, or considered to not be as deserving of good treatment as other people – but not for PAS; our reason for existing is ensuring that prisoners can fully exercise their rights.

It is my privilege to be Chair of Trustees for PAS, I believe that the work we do is fundamental to my belief that we judge our society by the way in which we treat the most vulnerable people. Contrary to popular culture, prisoners are some of the most vulnerable, neglected people in our society, and I am proud to be a part of an organisation that helps to protect them.

My fellow trustees are an impressive group of people, actively engaged with PAS, who energise me whenever I meet with them. However, our numbers have dwindled over the past year, as it can been difficult for people to fit in the demands of being a trustee around their busy lives. We also very sadly lost one of our most long-standing trustees to cancer – he is still sorely missed by us.

If you feel that you could offer your skills and experience, but most importantly your commitment and enthusiasm to our cause, we would be very interested in considering you joining us as a new Trustee.

As a Trustee, you will contribute to the strategic governance of the organisation and the setting and monitoring of overall policy; refine strategic priorities; agree targets and budgets; evaluate organisational performance and help the organisation fundraise.

Meetings take place quarterly in central London in the evening (with some virtual attendance), with additional attendance requested at Awaydays and PAS’s Annual Lecture and debates.

The Board encourages applications from candidates with disabilities or experience of mental health services, as well as black and minority ethnic applicants and ex-prisoners.

PAS does not accept Home Office or Prison Service money as this may affect its independence.

  Trustees are volunteers, but travel costs and reasonable expenses will be reimbursed.

The Prisoners’ Advice Service (PAS) is the only independent registered charity dedicated to offering free legal advice and representation to adult prisoners on their rights and prison rules in England and Wales.

East London Waterworks Park is looking for comms strategists and PR managers to help grow East London Waterworks Park's audiences.

East London Waterworks Park is a charity that has raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for communications strategists and PR to participate in our community-led working group who are promoting public awareness and support of the project. 

There is opportunity to lead on projects across communications, content creation, social media, PR, newsletters, film, podcasts or any other channels of interest, and facilitate the direction of the working group.

The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

You should be experienced in implementing effective strategic communications, managing media relations and social media platforms by creating engaging content, and building online communities. Strong writing and editing skills for various materials including press releases and social media posts. Comfortable with community-led processes. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role. 

Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds. Your strategic communication will be instrumental in fostering a strong connection between our community, the park, and its biodiversity. Your input will help us craft compelling narratives that inspire, educate, and engage our service users, stakeholders, funders, and the general public, ultimately driving support for the park's mission and ensuring its long-term sustainability.

Social Trustee

The Trust is seeking an exceptional individual to join the Social Committee of the Board. The successful candidate will bring senior experience, ideally at board level, of  service delivery and/or service evaluation in the social justice, social care and related fields.

The closing date for receipt of applications is Wednesday 25 June 2025 at 12 noon.

The Sir Halley Stewart Trust is a grant-making charity that awards around £1million per year to innovative research and development projects in the medical, religious and social fields. The focus of the Trust’s work is the prevention of human suffering and distress, both in the UK and overseas.

The Trustee Board is comprised of specialists in the Trust’s fields of interest as well as direct descendants of the founder, the pioneering industrialist and philanthropist Sir Halley Stewart.   

The Social committee awards grants that are either practical on-the-ground projects (development projects) or focussed on the practical impact of research findings (research projects), which attempt to:

· Prevent and resolve conflict, promote reconciliation, encourage re-connection between family members.

· Help people to ‘move beyond disadvantage’.

· Help people who may be vulnerable and/or have been exploited.

Recent grants under the social theme have covered housing, modern slavery, asylum and refugees, LGBTQ+, work insecurity, disabilities, the criminal justice system, care leavers, youth services, and loneliness.

The Trust values diversity on the Board of Trustees and makes appointment decisions based on an individual’s experience, qualifications, merits and the needs of the Trust.

· Role: Help guide board strategy and assess Social applications as part of the dynamic trustee team of this influential and agile grant-making foundation. 

· Location: National

· Remuneration: Voluntary role, reasonable expenses

Deadline for applications: Wednesday 25 June 2025 at 12 noon

Volunteer Helpline Advisor – Role Description 

Purpose of role:

As a Volunteer Helpline Advisor, responding to Helpline enquiries from parents and carers, you will be playing a part in helping ERIC to achieve its key goal of reaching even more families.

You will work remotely, with equipment and training provided.

If you are passionate about helping to improve the lives of families whose children are affected by continence issues, and can commit your time on a regular basis, we’d love to hear from you.

Terms:

Due to the nature of the work, our helpline volunteers are continence nurses or qualified healthcare professsionals.Volunteer sessions are a full day of 5 hours, on the same day each week, please note that currently we need more volunteers on Mondays & Tuesdays only. We ask volunteers to commit to this regular weekly pattern, ideally for a period of one year or more. This helps to maintain consistency and a high standard of professional practice. 

Expenses may be paid, subject to agreement in advance . 

Tasks could include:  

· Answering calls on the Helpline

· Signposting to information on our website

· Responding to & following up enquiries by email  

· Entering information onto our IT system

Skills and qualities:

· Professional qualification and/or clinical experience

· Enjoy working as part of a team

· Friendly and positive with a can-do attitude

· Well organised with good time management skills

· Empathetic and non-judgmental

· Able to use standard IT packages including Microsoft Office (Excel, Word and Outlook)

· Able to follow ERIC’s policies, including safeguarding and confidentiality 

· Willing to continuously develop professional practice.

Befriending Volunteer

You can make a difference…Age UK Wandsworth is a small, local, independent charity that has been working with older people in the area since 1963. We rely on your support to keep serving the older residents with in the Wamdsworth community. We have a dedicated team of experienced staff and a large network of dedicated local volunteers. Our aim is to enable everyone to age well in Wandsworth. We would love your help to be able to continue to support older Wandsworth residents.

Our Be-a-Friend service is one of our longest running services, matching people over 65, who live alone and have limited social contact, with a friendly local volunteer with similar hobbies and interests. The volunteer and their new friend set up a suitable time for them to meet each week for a chat and a cup of tea, which could be during the day, in the evening on the way home from work or even on the weekends . If you would prefer to volunteer from home, you can also be matched with an older person for telephone befriending. For many of our matched pairs, this is the beginning of a firm friendship. 

Befriending Plus

Befriending Plus is an extended version of the Be-a-Friend programme, for individulas needing help with life admin and small tasks as well as companionship. For Befriending Plus pairs, time spent together can include helping to use a phone or tablet, helping the client to organise their file, going out for a coffee or popping to the post office together. This support can help older people to stay independent at home for longer, as well as increasing their confidence to do these tasks when the volunteer is not there.

Trustee Opportunity

Are you passionate about making a difference in rural, remote communities? We’re looking for individuals to join the Board of Trustees for a new, community-led social enterprise delivering social care services in North Perthshire.

This innovative initiative, born from a collaboration between the Perth and Kinross Health and Social Care Partnership, Rannoch Community Trust and Dunkeld, Birnam & District Community Development Trust, aims to improve access to care at home for those in rural areas.

SKS Scotland is supporting this project and the recruitment process.

About the Role

We are recruiting up to six Trustees to help shape the organisation, working closely with the CEO/Home Care Manager. We’re particularly looking for expertise in:

• Business start-up and development
• Health and social care policy
• Commissioning and local government
• Finance, accounting, and quality assurance
• HR and fundraising
• Community and voluntary sector experience

What You’ll Bring

• Strategic thinking and leadership
• A commitment to rural health and wellbeing
• Proven ability to work collaboratively and make informed decisions
• A passion for community-driven social care

Commitment

Approximately 1–2 days per month, including meetings and preparation. This is a voluntary role with expenses covered.

Why we need you?

The Halifax Charity Gala is organised by a committee of local volunteers in their spare time. The work required to plan and execute the gala is quite large & growing, with volunteer Committee Members working all year round to support the 40 or so local good causes we represent.

This all requires your friendly face & attitude on Gala Day to provide a warm welcome to our paying customers, accredited volunteers, commercial concessions, arena acts & others.

What will you be doing?

Helping to organise Calderdale’s longest-running annual not-for-profit family event! On a more practical level you’ll be the first Gala representative customers see, so will check their tickets/accreditation or take admission payment and provide them with a programme.

As a Gate Steward, on Gala Day you could be:

• Welcoming everyone with a friendly, positive attitude

• Managing entry queues, ensuring those with tickets/accreditation use the fast-track lanes, and that an exit lane is maintained

• Assisting customers with accessibility needs to navigate the queues

• Scanning eTickets in (and out, if they are likely to want to return)

• Checking hand stamps (of procession participants)

• Checking wristbands (of accredited persons)

• Checking paper tickets

• Accepting card & cash payments for people wishing to purchase admission on-the-day

• ‘Clicking’ people in & out using manual tally counters

• Providing information to customers about the Gala, entertainment timetables & other activities taking place

• Handing out printed programme booklets to customers on entry

• Issuing hand stamps for non-eTicket customers who may want to return

• Assisting in maintaining a safe & enjoyable environment, reporting any issues to your volunteer Gate Supervisor

Not every volunteer Gate Steward will be doing every task – there is flexibility to alternate between tasks on each gate. We can make reasonable adjustments for volunteers who have additional needs, conditions or disabilities which affect the tasks they are able to do.

What skills do you need?

• Basic numeracy skills, to work out total cost of admission for a group, and to provide change

• Ability to use smart mobile device (ie tablet / phone) applications for scanning eTickets (training on the specific app will be provided on the day)

• Ability to use Process Data Quickly (PDQ) ‘card’ machines to accept payments by card (training on the specific terminals will be provided on the day)

• Good interpersonal and communication skills 

• Enthusiasm & a positive can-do attitude

• Willingness to work as part of a team with a flexible approach

• Proactivity & a good initiative

• Assertive when necessary

• Ability to deal with any incidents that may occur in a cool & calm manner

Not every volunteer Gate Steward will need to have every skill – there are several positions on each gate, and your volunteer Gate Supervisor will allocate you based on your existing skills & experience.

How much time do you need to commit?

We require Gate Stewards on Gala Day – the second Saturday of June each year.

Gate Stewards need to be available for one of two shifts:

• Early from 1000 to 1530

• Late from 1130 to 1700

Though any volunteers who want to start earlier / finish later would always be welcomed to do so!

This allows to us to have all Gate Stewards on their allocated gates between 1200-1500, which is our busiest time for customers entering & leaving.

What support will you be given?

Each gate team is led by a volunteer Gate Supervisor, who will be the first point of contact for any issues locally. They will have a radio to contact Radio Control.

Each gate also has an SIA licensed Door Supervisor present from our externally contracted crowd safety service provider, who will support with any prohibited items, invalid accreditation / tickets, refusal to pay, etc.

The volunteer Gate Supervisors are in turn supported by a volunteer Gate Manager, who will visit each gate several times during the day.

A briefing will be provided at your start time, by the volunteer Gate Manager and/or a volunteer Committee Member.

What are the benefits?

• Satisfaction of knowing you are making a valuable contribution to a successful, high-profile event supporting local good causes and providing the people of Halifax, Calderdale & West Yorkshire a great family day out

• Enjoyment of meeting new people from a variety of backgrounds & the opportunity to build your professional network

• Being a part of our friendly, supportive volunteer team

• Opportunity to discover more about our year-round roles which provide valuable experiences across many sectors

• Knowledge that you will have made a positive impact and improved the experience of the public & our member organisations

• The opportunity to develop various skills, for example:

o Card payment processing

o Cash handling

o Communication

o Crowd management

o Customer service

o Event co-ordination

o Problem solving

o Teamwork

• Light refreshments are provided on Gala Day, usually in the form of a buffet of sandwiches, snacks, soft & hot drinks, etc

• Access to a workers-only portable toilet in the Gala Control compound

How to sign up?

If you’re part of a group/organisation that can supply a whole gate team (4-6 stewards & 1 supervisor), please email us and a volunteer Committee Member will be in touch to discuss further.

If you’re an individual who is happy to join other volunteers, please see our website for more information. You can email us to express your interest, and we’ll send you the link to our sign-up form