Service officer jobs in east barnet, greater london

Battersea is in an exciting phase of innovation and transformation as we embark on the second year of our five-year strategy. With increased investment in income generation, which started in 2025, we continue to expand our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.

Legacy and In-Memory income is vital for Battersea and gifts left to us in Wills account for over 40% of our total income. We’ve seen significant growth in this area thanks to the sector-leading work of our ambitious team and the success of our wider fundraising programme. It’s therefore an exciting time to join the Legacy and In-Memory fundraising team.

The Legacy and In-Memory Stewardship Officer will help to support and deliver our Legacy and In Memory stewardship programme, working closely with the Senior Stewardship Officer to ensure the smooth and effective management of day-to-day activity, reporting, and stewardship campaigns.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 18th January 2026
Interview date(s): First round (online): 26th & 27th January 2026. Second round (in person): 3rd February 2026

For full details on the role, please download the recruitment pack.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Starting salary in the range of:  £33,141 to £35,855

Working pattern: Full-time (35 hours per week) - some out of hours work may be required for events. 

Pension: USS

Annual leave: 25 days plus bank holidays, 3 well-being days per year (leave), an extended Christmas closure, and an employee benefits package.

Location: Hybrid and flexible working (core hours between 10am-3pm); split between remote working and our office based in central London with occasional UK-wide travel. There is a mandatory, in-person team day once a month in our office near Euston and expected attendance at relevant in-person events (typically up to 5 days per month).

Reports to: Director of Operations and Membership

 

Purpose:

The Events and Communications Officer will be responsible for supporting both membership events and communications activities.  The ECO will work with both the Communications Manager and the Membership and Events Manager to ensure membership data is up-to-date, to track membership engagement, to support the organising and delivery of our events, and to craft and broadcast digital content and media outputs.  This role requires a proactive, dynamic, and driven individual with excellent communication skills, an understanding of event management, confidence and experience using CRM databases and Excel, along with social media skills and an ability to spot new media opportunities. The ideal candidate will be highly organised, confident and adept with CRM systems, and enthusiastic about delivering excellent service to members whilst helping to promote the organisation's work across digital channels.

Key Responsibilities

Membership and Events Support

1. Working closely with the Membership and Events Manager to deliver  strategies for recruiting, retaining, and engaging members. 

2. Maintain and update the CRM system, ensuring accurate records and consistent data standards.

3. Support the processing of membership applications, renewals, and enquiries in a timely and professional manner. 

4. Support the organising and execution of member events, such as network and consortium meetings and other engagement activities as needed.

5. Support with the preparation of regular reports on membership numbers, trends and engagement activities. 

6. Work  closely with the Communications Manager and Membership and Events Manager to design, distribute, and collate the annual member survey.

7. Input membership invoices and payments into Xero or relevant systems.

Communications Support

1. Support a comprehensive media strategy set out by the Comms Manager to promote the organisation's mission and activities.

2. Manage planned activities on all social media platforms, including content creation and community engagement.

3. Proofread and distribute press releases, newsletters, and other communication materials.

4. Maintain and update the organisation's website with relevant news and content.

5. Managing the press inbox.

6. Monitor media coverage and help prepare reports on media performance.

7. Create engaging content for various platforms.

The postholder will also be expected to:

1. Actively support the delivery of the GuildHE strategy.

2. To contribute positively to a small, professional team focused on delivering excellence in their members’ interests.

3. Support GuildHE events and communication activities as appropriate - including campaigns, writing articles, blogs and press releases.

4. Build strong relationships with key stakeholders at HE institutions, including senior leaders, academics, and professional services staff.

5. Gather feedback from HE institutions and use this to inform the continuous improvement of our services.

6. Demonstrate a proactive approach to embedding EDI principles within all policy development and advocacy efforts.

7. Represent GuildHE externally on a range of HE sector groups and projects where appropriate. 

8. Deputise for the Membership and Events manager, and the Communications manager as appropriate.

9. Undertake any other reasonable duties as may be required.

Person Specification

Core Skills:

• Strong written and verbal communication.

• Excellent organisational and time management.

• Proficiency in Google Suite, Microsoft Office, CRM systems, and graphic design tools (such as Canva or Adobe Creative Suite). 

• Ability to work independently and as part of a team.

• Ability to coordinate multiple tasks and meet deadlines.

• An ability to build relationships within our team, with members and with media contacts.

• Understanding of current media trends and best practices.

Core Attributes

• Able to meet deadlines, to prioritise work and to anticipate issues and problems with strong attention to detail

• Be self-motivated and communicative with colleagues, with the ability to support the wider team when required in a flexible and dynamic working environment.

• An individual who shares our values of equity and inclusion and can translate these values into day to day work and impactful outcomes.

Ideal Education: Bachelor's degree/ relevant experience and training in Communications, Marketing, Public Relations, Business Administration, or a related field.

Ideal Experience:

• At least one (1) year’s experience in membership support, communications, or an administrative role. 

• Proven experience in social media management and content creation.

• Experience with CRM software and email marketing platforms.

• Experience in the tertiary or higher education sector.

• Experience with invoicing/ payment systems (e.g. Xero, QuickBooks, and the like). 

Summary

The Church of England has recently agreed a significant increase in funding to support God's mission and ministry across the country, supporting local parishes and growing many more new worshipping communities to serve the whole nation. The distributions will also help fund dioceses' plans to serve the nation in various areas such radically cutting the Church's carbon footprint and supporting parishes, cathedrals, and dioceses with using their buildings, to best missional effect whilst ensuring their protection, enhancement, conservation, and appropriate adaptation.

The Net Zero Carbon programme was established to help the Church of England to deliver its commitment to reaching Net Zero Carbon by 2030. It aims to aims to equip, resource and support all parts of the Church to reduce carbon emissions from the energy used in its buildings, schools and through work-related transport by 2030. The team manages the distribution of a grant portfolio worth £190 million across 2023-33, aimed at supporting and equipping dioceses, parishes and other parts of the Church to reach the milestones set out in the Routemap to Net Zero 2030.

This role will play a vital role in supporting the work of the Net Zero Carbon Programme's grant streams, supporting it in delivering a consistent and responsive service to grantees.

The purpose of this role is to provide a responsive service as operational officer for the grant schemes under the Churches Workstream in the Net Zero Carbon Programme:

• Currently the Demonstrator Churches Grant Fund and the Boiler Replacement Hardship Grant Fund,
• 26-28 Decarbonising Churches Grant Fund

The postholder will be the first point of contact on behalf of the grant giver for new applicants and existing grantees under the grant schemes, handling a busy caseload from pre-application contact through to completion. This will involve all aspects of grant service delivery including assessment, issuing of offers and rejections, monitoring, payments, quality assurance and evaluation within the governance and decision-making framework in place for the grant schemes. The postholder will work under the supervision of the Demonstrator Churches Grants Manager and the Decarbonising Churches Lead, who will provide overall guidance and strategic oversight for the relevant grant funds, and will work closely with the Grants Administrator on operational matters.

The role will report directly to the Net Zero Carbon Programme's Decarbonising Churches Lead.

• This is a fixed-term contract due to end December 2028.
• This is a hybrid role required to attend the office location, Church House London one day per week.

Application closing date is 25 January 2026

Interviews will be taking place on 06 February 2026

• A salary of £40,572 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Clinical Administrator

Ready to make a difference as a Clinical Administrator? We’d love to hear from you.

Anna Freud is seeking a Clinical Administrator to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a range of staff benefits and you can view them all on our careers page.

In addition to our benefits, working as the Clinical Administrator puts you at the heart of a new community wellbeing service in Ealing, giving you hands-on experience supporting children, families and schools while developing specialist knowledge in evidence-based mental health approaches. You’ll work closely with a multidisciplinary team, build strong professional networks and see the real impact of your contribution. The hybrid set-up offers the best of both worlds with meaningful, relationship-based work on site, paired with focused flexibility when working from home.

What you’ll do

In this role, you’ll provide essential administrative support to a new early-intervention mental health service in Ealing, helping clinicians, families, schools and partner agencies work smoothly together to support children and young people.

• Managing referrals, enquiries and appointment coordination for families, schools and professionals
• Liaising with multi-agency partners and supporting the delivery of workshops, consultations and community interventions
• Maintaining accurate service data, producing reports and ensuring records are kept up to date
• Handling day-to-day team administration, including correspondence, meeting support and general operational tasks
• Representing the service at internal and external meetings and working in line with safeguarding, EDI and organisational policie

What you’ll bring

You’ll be well suited to this role if you’re organised, collaborative and able to work effectively in a busy multidisciplinary setting, supporting services that work directly with children, young people and families.

• Experience working in a busy office setting, ideally within a health, education or voluntary-sector service
• Strong administrative skills, including accurate record-keeping, data collation and producing reports
• Ability to build effective working relationships with families, clinicians and multi-agency partners
• Advanced IT skills across Microsoft Word, Excel, Outlook, Teams and PowerPoint
• Confidence managing sensitive information, prioritising competing deadlines and working both independently and collaboratively

Key details

Hours: Full-time, 35 hours per week: usual working hours are Monday to Friday, 09:00-17:00. Flexible working is possible

Salary: £27,040 FTE per annum, plus 6% contributory pension scheme  

Location: Ealing Community sites (Greenford Service Centre, Oldfield Lane South, Greenford UB6 9LB) and occasionally at the Anna Freud office, 4-8 Rodney Street, London N1 9JH. There will also be some remote working.

Contract type: Permanent

Next steps

Closing date for applications: midday (12pm), Wednesday, 7 January 2026. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Tuesday, 13 January 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held in-person/remotely on Friday 15 January 2026

How to apply: click on the 'apply now’ button to apply online via our careers page. We are unable to accept CVs and kindly request no contact from agencies.

Customer Services Manager

We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.

Salary: £50,000

Location: Hybrid, Hammersmith London

Hours: Full time, 35 hours per week including mandatory office day on Tuesdays

Contract: Permanent

Closing date: Wednesday 24 December

Interview date: Thursday 8 January, Hammersmith

About the Role

As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.

Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.

Key responsibilities include:

• Leading customer services, resident engagement and communications across the organisation
• Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
• Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
• Maintaining up to date knowledge of legislation, regulatory standards and best practice
• Monitoring contractor performance and holding regular review meetings
• Producing performance reports and using data to identify improvements
• Embedding learning from resident feedback into service design
• Managing budgets, approving invoices and overseeing repair authorisations
• Supporting organisation wide planning as part of the Extended Management Team
• Providing clear leadership, managing performance and encouraging collaboration across teams

About You

You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.

Essential skills and experience include:

• Strong experience in a customer focused management or supervisory role
• Knowledge of responsive repairs or property maintenance
• Experience handling complaints and producing clear written responses
• Strong communication, relationship building and presentation skills
• Competence in MS Office with good analytical and reporting abilities
• Ability to interpret customer insight and performance data to drive service improvements
• A collaborative leadership style with a commitment to equality, diversity and resident wellbeing

A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP

WE ARE LOOKING FOR A SURVIVOR PARTICIPATION OFFICER

The National Safeguarding Team provides professional safeguarding advice to the Church of England on matters of national policy as part of its wider transformation plan, which includes the development and implementation of national policy, training, quality assurance and audit, and work with survivors. The National Safeguarding Team also leads complex casework and supports dioceses in their safeguarding of children and adults.

An investigation by the Independent Inquiry Child Sexual Abuse conducted in 2019 has highlighted some areas for improvement in the Church of England Safeguarding Structure and Practices. This investigation reviewed the extent to which the Church of England and the Church in Wales protected children from sexual abuse in the past. It also examined the effectiveness of current safeguarding arrangements. A public hearing on these specific areas was held in 2019. The report, published in 2020, also drew on the previous two case studies on the Anglican Church, which related to the Diocese of Chichester and Peter Ball. In addition to recommendations made in the case studies, IICSA made eight recommendations in this report, covering areas such as clergy discipline, information-sharing and support for victims and survivors.

The Redress Scheme project is part of the Church of England's Safeguarding Programme, which activates the recommendations of the Independent Inquiry Child Sexual Abuse's Anglican report (IICSA), and aims to embed structure, quality assurance and continuous improvement in line with its Safeguarding principles. Following the Church of England's recent approval of a comprehensive redress scheme for survivors of Church-related abuse, the project is now moving into the implementation phase, and we are looking for a new member of the team to help us prepare for the opening of the Scheme.

To assist this project, there is a requirement for a Survivor Participation Officer to be performed by a specialist with relevant experience and expertise. The role will be primarily focused on supporting the victims and survivors participating in the various workstreams and activities of the Redress Scheme project.

The terms 'survivor' and 'victim' are labels and carry limitations. Neither word captures all personal experiences, and people have the right to describe their experiences in a way which is most comfortable and appropriate to them. We use these words to refer to individuals who have been subject to abuse (House of Bishops Glossary Reference Guide 2017:12) and the term 'survivor participation' to describe the activities and moments when victims and survivors are taking part and volunteering in safeguarding changes and developments.

The Survivor Participation Officer will play a crucial role in supporting the work of the Redress Scheme project within the National Safeguarding Team (NST), taking responsibility for enabling and supporting victims and survivors to participate in different workstreams and activities of the project.

The Survivor Participation Officer will have key responsibility for acting as the Responsible Church Officer (RCO) for survivor participation within the Redress Scheme project in line with the

The postholder will serve as the main point of contact for victims and survivors who will be participating in the Redress Scheme project. They will also develop and manage safe, trauma-informed, and inclusive survivor participation activities and events and facilitate meetings and activities to gather insights and invite participation from a wide range of survivors.

They will also work with other NCI departments involving, for example HR & Payroll, as well as Safeguarding Bishops and Safeguarding teams of the Church of England in support to the mission of the Church of England and this projects in particular.

The postholder must have exceptional empathy, compassion and understanding for the personal experience of victims and survivors who have experienced abuse, particularly (but not exclusively) within the context of faith settings, including the Church of England or other denominations or traditions.

The postholder must have demonstrable experience of building relationships of trust and rapport with individuals who have lived experiences of abuse. They must be able to demonstrate that they have consistently used trauma-informed principles and ways of working in their work. They must be a strong team-player with the ability to work alongside colleagues in the Redress project team, National Safeguarding Team, and National Church Institutions (NCIs) to develop appropriate and trauma-informed means of participation and engagement.

This is an intensive piece of work to deliver a project rigorously and at pace. The postholder will work closely with both the Redress Scheme project team and the Survivor Participation Team.

• Fixed-term contract
• Will require the competition of an Enhanced DBS for the successful candidate
• Hybrid working arrangements available
• Primary location will be Church House, Great Smith Street
• Part-time days/hours are negotiable

• A salary of £59,248 Pro Rate per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

 Harris Hill is supporting a leading London charity to recruit a new Director of Services and Deputy CEO.

Salary: £65,000 + pension · Full time · Kensington & Chelsea (hybrid)

In this pivotal role, you’ll work closely with the CEO to drive organisational strategy, lead high-quality Health, Wellbeing and Community Services, and ensure the charity continues to grow, innovate and deliver real impact for older people.

You’ll oversee service delivery, impact and quality, lead business development and income generation, and build strong partnerships across the NHS, local authority and voluntary sectors. You’ll also provide compassionate leadership to managers and teams, champion co-production, and deputise for the CEO when required.

We’re looking for:

• A senior leader from the charity, public or community sector
• Experience delivering health, wellbeing or community services
• Strong track record in business development and securing income
• Excellent partnership-building, strategic and communication skills
• A values-led, collaborative leader with commercial acumen

Why apply?
A unique chance to shape the future of a respected local charity, drive innovation and impact, and develop as a future CEO — with a supportive culture, ambitious team and competitive package.

For more information, please send your CV to

Deadline: Wednesday 7th January  at 9am

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job title:        Employment Advisor

Reports to:    Client Services Manager

Line reports: None

Location:London

Salary:           £29,000 - £32,000 (London)

Hours:           Full-time (37.5 hours per week), with occasional evening or weekend work (TOIL provided). Open to flexible working.

Contract:       Permanent

Overall purpose

The Employment Advisor (EA) plays a key role in supporting refugees and people from refugee backgrounds to progress towards and secure sustainable employment. The EA provides tailored employment advice and guidance, helping clients build the knowledge, confidence, and skills needed to navigate the UK job market. This role will work with clients at various stages of their employment journey, with a particular focus on those in the earlier stages of understanding career options, developing employability skills, and exploring education, training, and volunteering opportunities.

The EA will deliver one-to-one and group-based employability support, collaborate with employers and volunteers to source opportunities for clients, and maintain strong relationships with referral and support partners to ensure a holistic approach to employment support.

Key Responsibilities

We are a fast-paced charity that prides itself on its flexibility and responsiveness so your responsibilities may change, develop and grow according to the needs and development of our programmes. 

1) Client Support

• Provide tailored one-to-one support to clients, helping them understand the UK labour market, define career goals, and develop employability skills. This could be in-person or online depending on client needs.
• Support clients with CV and cover letter writing, job applications, interview preparation, and job searching.
• Guide clients in identifying appropriate employment, education, training, and volunteering opportunities that align with their career aspirations.
• Deliver group sessions to help clients build knowledge and skills in a supportive peer-learning environment.
• Manage a caseload of clients with varying needs, adjusting frequency and intensity of support based on individual requirements.

2) Employer, Volunteer and Referral Partner Engagement

• Engage with employers to build networks and identify job, training, and work experience opportunities for clients.
• Attend job fairs and community events to connect clients with employers and recruitment opportunities.
• Support outreach initiatives by building and maintaining relationships with local referral partners, including Jobcentres, community organisations, and other support services.
• Liaise with volunteers to source additional expertise and mentoring opportunities for clients.
• Establish and maintain relationships with referral partners and support agencies to signpost clients to additional services, including welfare, housing, and mental health support.

3) Service Delivery and Administration

• Maintain accurate and up-to-date records of client interactions, progress, and outcomes in the CRM system.
• Implement and adhere to monitoring and evaluation processes to track client outcomes and inform service improvements.
• Identify and escalate safeguarding concerns, making appropriate referrals and ensuring clients receive the support they need.
• Support managers with additional projects, such as research, resource development, and service improvements.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack when you click 'Apply'.

Other considerations 

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.   
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

 Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully considered when deciding action.  

How to apply 

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a statement of interest (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role).

Closing date for applications is Tuesday 30 December at 11:30pm.

We belong to the Experts by Experience Employment Network, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and /or are from a refugee background. Please feel free to use information and resources found here, which may help in preparing your job application.  

If you are an expert by experience (a refugee or migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support with your job application from the Experts by Experience Employment Network. Please reach out to HR Manager, Andleeb Khan for further details. You can find contact details on the final page of this recruitment pack.

We are open to flexible working arrangements and alternative working patterns.

Join Us in Making a Real Difference

About YMCA St Paul’s Group

YMCA St Paul’s Group is one of London’s longest-standing charities, dedicated to empowering young people and strengthening communities for over 150 years. Through transformative youth programmes, inclusive health and wellbeing centres, and vital supported accommodation, we work to ensure that people—especially young people—have the opportunity to belong, contribute, and thrive.

Our mission is rooted in long-term transformation of mind, body, and spirit, and we remain committed to building vibrant, supportive, and resilient communities across London.

About the Role

As a Housing and Support Assistant (Nights), you’ll play a pivotal frontline role in ensuring our accommodation remains a safe, welcoming, and supportive environment. You’ll be a steady presence throughout the night—providing guidance, reassurance, and practical assistance for residents and visitors alike.

Whether you’re responding to queries, managing reception tasks, ensuring safety protocols are upheld, or offering a compassionate ear during challenging moments, you will be a vital part of creating a positive and secure atmosphere for those who call YMCA home.

This is a role with real variety and real impact—perfect for someone who thrives in a dynamic environment and is passionate about helping others.

Working 4 nights on and 4 nights off (8pm-8am).

Key Responsibilities

Deliver Exceptional Customer Service

You will be the warm, reassuring presence residents and visitors meet first. Your confidence and professionalism will create a positive experience and set the standard for the quality of service YMCA is known for.

A Varied, Engaging Role

No two nights will be the same. Alongside reception duties—such as answering calls, processing payments, handling repairs, and managing post—you’ll take on a broad range of responsibilities that keep the building running smoothly.

Champion Safety and Security

As the on-site first aider and fire marshal, you’ll protect the wellbeing of our residents and staff. From conducting regular patrols to responding swiftly in emergencies, you’ll help maintain a safe and calm environment throughout the night.

A Welcoming and Compassionate Presence

You’ll often be the first to welcome new residents, address concerns, support those facing challenges, and record or escalate any issues such as anti-social behaviour or safeguarding concerns. Your empathy and professionalism will help residents feel heard, valued, and supported.

Be Part of a Supportive Team

You’ll join a dedicated and knowledgeable team of housing professionals who share your commitment to improving lives. Your role will be meaningful, varied, and rewarding—offering plenty of opportunities to develop your skills and make a real difference.

What You’ll Gain

At YMCA St Paul’s Group, we celebrate diversity, individuality, and community. Your voice matters here—and you’ll have opportunities to help shape positive change through our Employee Resource Groups and inclusive culture.

We’re committed to your growth. With access to robust training, qualifications, and hands-on experience, you’ll be supported in developing your career, expanding your expertise, and achieving your goals.

Benefits for Mind, Body, and Spirit include:

• Free gym access across all YMCA SPG sites

• Discounts at major retailers and supermarkets

• Free wellbeing and counselling services

• The flexibility to work across various outer London locations

• Career development programmes to support your journey

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re seeking a Website Content Officer to join our Integrated Marketing and Media team. In this role, you’ll take the lead in managing and improving the content on our website, making sure it’s clear, accessible and meets the needs of our diverse audience.

Acting as the ‘voice of the user’, you’ll be responsible for publishing updates via our content management system (CMS), maintaining high standards of quality, consistency, and accessibility across the site. You’ll oversee key areas, including the homepage, keeping information accurate, up to date, and easy to navigate.

You’ll work closely with teams across the Prostate Cancer UK to help shape their messages for the web, offering advice, guidance, and training where needed. Day to day, you’ll manage content schedules, review pages to identify improvements, and create or edit content to keep the site fresh and effective. You’ll also use digital analytics tools to monitor performance and suggest ways we can enhance the user experience.

As part of the Digital Marketing and Channels team, you’ll work closely with our email and social media teams to ensure our owned channels are aligned. You’ll lead on the delivery of our regular ‘News and Views’ articles in conjunction with our Strategic Communications team, and you’ll work closely with our Web Operations team to help identify and test new website features and fix technical issues. 

Please note internally this role is known as Digital Channels Officer – Web.

What we want from you

We’re looking for someone with solid experience in writing, editing, and proofreading web content to serve a specific audience. You'll be skilled in using content management systems (ideally Umbraco) to build and update web pages.

You’ll have the technical skills to author and edit basic HTML, as well as prepare and edit images for the web. A good understanding of interpreting website analytics, including experience with Google Analytics and search engine optimisation techniques, is essential. You’ll be an excellent communicator, able to explain complex analytics and technical details clearly and accessibly to colleagues who may not have a technical background.

In this role, you’ll need to manage priorities effectively and work well under tight deadlines. You’ll be confident negotiating and handling challenging conversations when necessary.  Staying up to date with current web tools and digital content trends will be a real advantage as we continually improve our site.

If you’re passionate about digital content, enjoy collaborating with others, and want to help drive positive change for men, we’d love to hear from you.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

We are all expected to be in the office (SE1 2QN) 4 days a month (pro-rata for part time colleagues) to work with and alongside colleagues in our immediate team and beyond to build connections and strong working relationships. We value that face-to-face time for relationships, projects and decisions.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.

Got a question? Please let us know if you have any accessibility requirements or any other questions – we’re here to help.

The closing date is Sunday 4th January 2026.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 12th January 2026.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK, with tens of millions of visits every year.

We are now looking for a Sport & Leisure Development Officer to join us on a full-time, permanent basis, working 36 hours per week.

The Benefits

• Salary of £33,666 - £36,500 per annum, depending on experience.
• 26 days' annual leave plus public holidays, increasing to 29 days after three years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful park location

This is a standout opportunity for an individual with experience in sport development, community engagement, or participation growth to join our mission-led organisation.

In this highly rewarding role, you will have the chance to make a real impact on the sports that take place across the Royal Parks, positively influencing the lives of Londoners and further developing your career in an engaging area.

What’s more, you’ll discover a dynamic and exciting environment where there is plenty of room for growth and a host of rich rewards that will ensure you are equipped and enabled to thrive in your role.

The Role

As our Sport & Leisure Development Officer, you will lead initiatives that grow participation in sports activity across our organisation, with a strong focus on inclusion and access for underrepresented communities.

Working closely with on-site tennis facility leads and the Lawn Tennis Association (LTA), you will design and deliver participation programmes, seeking to increase engagement and court usage, and maximise programme capacity.

You’ll build strong partnerships with clubs, schools, local authorities, and community organisations, helping to remove barriers to participation and ensure sport within the parks is welcoming, affordable, and sustainable.

Additionally, you will:

• Shape diverse and inclusive sports programmes
• Create opportunities for underrepresented groups
• Monitor and evaluate participation data to guide decision-making and report on outcomes
• Represent us at meetings, forums and events
• Support coach-led sessions and wider health and wellbeing activities
• Assist with reporting, usage records, and business plan delivery

About You

To be considered as our Sport & Leisure Development Officer, you will need:

• Experience in sport development, community engagement, or participation growth
• Experience of managing partnerships and stakeholder relationships
• A strong understanding of inclusion and barriers to participation in underserved communities
• Knowledge of the UK tennis landscape and/or experience working with or alongside the LTA
• Strong organisational skills with a data-informed, outcome-focused approach
• Confident communication skills and a genuine passion for social impact through sport

We want to put everyone in the best possible position to succeed and use the Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button, which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

Other organisations may call this role Sports Development Officer, Participation Development Officer, Project Officer, Engagement Officer, Community Sport Officer, or Leisure Development Officer.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

Join Spectra in making a real difference. We’re seeking a passionate and proactive Outreach Coordinator for the Sex Worker Support Service (SWSS) to coordinate outreach activities, line manage a dedicated team of outreach staff, and strengthen partnerships that support sex workers across London. This role is central to delivering holistic health and wellbeing support, championing lived experience, and driving service innovation in a dynamic, inclusive environment. 

Key Responsibilities: 

• Coordinate and deliver outreach activities within the Sex Worker Support Service (SWSS), ensuring services meet community needs and support ongoing development.

• Oversee health and wellbeing programs, enabling access to appropriate support and resources for service users.

• Manage and support the outreach team, including line management, recruitment, training, scheduling, and performance monitoring.

• Build and maintain partnerships with local providers and agencies to strengthen referral pathways, share information, and promote training opportunities.

• Ensure effective monitoring and reporting, including data collection, case audits, and contributing to high-quality evaluation and service improvement.

• Represent Spectra and liaise with stakeholders, centering lived experience in service design and delivery while safeguarding and promoting community engagement. 

Skills and Qualities: 

• Leadership & Collaboration: Ability to manage and support a diverse team, build strong stakeholder relationships, and lead projects with a proactive, solution-focused approach.

• Knowledge & Values: Strong understanding of safeguarding, diversity, and LGBTQ+ issues, with a non-judgemental attitude and commitment to equity and inclusion.

• Communication & Organisation: Excellent project management, time management, and communication skills, with the ability to analyse data, write reports, and engage communities effectively. 

Location: This role will be hybrid with a requirement to be based at Spectra’s office in Vauxhall at least twice a month. 

Please complete and return the application form from our website, including the personal statement and diversity monitoring form – we do not accept CVs or incomplete applications. 

The deadline for applications is 5pm on 8th January. 

Interviews will be held from 15th to 22nd January 2026 at Spectra’s office in Vauxhall.

Chief Executive Officer – The Abbey Centre
Location: The Abbey Centre, Westminster, London (site-based role, flexible working available)
Salary: £90,000 – £95,000 per annum
Contract: Permanent (Full-time, 37.5 hours/week; regular evening attendance for events as required)

Could you lead a much-loved community hub through its next chapter of stability, growth and civic impact?

About The Abbey Centre

Our charity has served the community of south Westminster since 1948 and has occupied The Abbey Centre building, a converted Victorian public bath house a stone’s throw from Westminster Abbey, since 1991. We are a site-based community hub and social enterprise, combining community services, training and outreach with venue hire, an on-site café and catering to generate income that supports our charitable work.

We work across employability, health and wellbeing, volunteering and practical support for vulnerable residents; the Centre welcomes people of all ages and backgrounds, and sees over 1,000 visits each week. Our strong partnerships with Westminster City Council, statutory bodies and corporate donors underpin commissioned activity and solidify our position as a trusted local delivery partner.

This is an opportunity for a visionary but hands-on leader to preserve the Centre’s warm, inclusive culture and outstanding reputation while further professionalising systems, developing our income, and shaping a multi-year strategy that secures the building and grows impact.

As our next Chief Executive Officer, you will:

• Strategy & Impact: lead a collaborative listening phase and then develop and deliver a 3–5 year strategy and rolling business plan that defines the Centre’s core offer and impact targets.

• Governance & Finance: own the annual budget and medium-term financial modelling, deliver full-cost recovery across activity lines and present timely, accurate management information to trustees.

• Operational Leadership: ensure continuity of community services, venue trading and café operations and strengthen operational systems including safeguarding, H&S and business continuity.

• Income Generation: drive commercial performance of venue hire, events and catering, professionalise fundraising (major donors, legacies, corporate partnerships) and lead bids for multi-year statutory contracts.

• Community & Partnerships: sustain and deepen strategic relationships with Westminster City Council, commissioners, local partners and corporate supporters to secure commissioned work and philanthropic income.

• Estate Stewardship: manage day-to-day stewardship of the Centre’s significant ageing building, overseeing maintenance, lease/compliance obligations and contractor relationships.

• People & Culture: build a cohesive senior team, embed clear role accountabilities, performance management and development, and protect the Centre’s welcoming culture while managing change.

• Brand & Profile: act as a visible ambassador locally and with funders to raise the Centre’s profile and champion its social value.

Who you are:

• A seasoned senior leader with proven experience in a small/medium charity, community organisation or social enterprise that combines front-line delivery with significant premises/estate responsibility.

• Demonstrable track record of leading strategic development and delivering organisational growth while balancing hands-on operational leadership.

• Strong commercial and earned-income expertise, with experience of running successful commercial – ideally site-based - operations.

• Confident in winning and managing statutory contracts and multi-year grant programmes; credible with local authorities, commissioners and corporate partners.

• Financially literate with direct budget and cash-flow accountability and experience of full-cost recovery modelling.

• A collaborative, visible and warm ambassador who builds trust quickly, communicates clearly and can present concise management information to trustees.

Why The Abbey Centre?

• A powerful mission: deliver practical services, companionship and opportunity for south Westminster residents in a civic, high-impact setting.

• A prominent, historic central Westminster location and a cherished community building offering scope for strategic estate planning and growth.

• A warm, loyal staff team and an engaged board navigating a positive leadership transition.

• A social enterprise model where successful trading directly funds frontline services and creates a platform for entrepreneurial leadership.

• The opportunity to shape a multi-year strategy that secures the long-term future of the charity and grows its impact in the community.

For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.

Closing date for applications: 9am, Monday 12th January 2026

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Our client is a leading Child and Adolescent Psychotherapy and Counselling training organisation and therapeutic services provider based in North London. They provide high quality, low-cost psychotherapy and counselling to children, young people, parents and families in over 35 schools and organisations in London and the South East as well as from their London-based therapeutic and training centre ‘The Bothy’. At an exciting time of change, the organisation are now looking to recruit a dynamic new Director of Services to oversee the efficient delivery and development of their therapeutic services.

As Director of Therapeutic Services you will be responsible for leading on the delivery, development and growth of the organisation's therapeutic services. You will oversee a small, tight-knit team (comprising of office staff, as well as a Clinical Lead and a School Liaison Coordinator), leading on administrative, marketing and budgeting for the entire service.  You will update and implement policies across the organisation to meet standards in the field of therapeutic provision and mental health services. You will also liaise with external agencies, statutory and non-statutory organisations and schools, nurturing relationships, identifying new clients and securing new contracts in order to develop additional revenue streams and ensure the financial sustainability of the Centre.

To apply for this role you will be a supportive leader with significant experience of overseeing staff and service operations previously. You will have an awareness of children mental health services (CAMHS) and related settings such as education, social care, health, public sector, and will be confident working in partnership and building relationships with a variety of external agencies. You will have the ability to think strategically and creatively with a solutions-focused attitude and will have knowledge of safeguarding processes. A recognised child psychotherapy qualification with UKCP or ACP training organisation would be an advantage.

In order to apply please initially submit your CV in the first instance. Should your experience be suitable, we will then arrange a suitable time to fully brief you on the role.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Victoria Savva at Prospectus.

Please note this is a full-time role and will be based on-site at the organisation's offices in North Finchley.

Interviews to take place Friday 16th January.