Service officer jobs in norbury, greater london
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Date: 5 August
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Suicide is preventable. That’s why we are working to create a safer online world and to connect young people with the help and support they need to stay safe and well.
We’re Molly Rose Foundation, founded following the death of 14-year-old Molly Russell. At Molly’s inquest, a coroner ruled harmful online content contributed to her death. In her name, we’ve now got big plans to create change and save young lives.
We’re looking for a Head of Education and Support that can help us grow and deliver our vital mission. This is a rare chance to design and deliver an education and support programme from the bottom-up, and to build a compelling strategy that offers children, parents and professionals high-quality online safety, mental health and suicide prevention programmes.
You’ll be a proven leader, with the strategic nous to identify and deliver new education programmes from scratch, the deep sectoral knowledge to design and deliver a suite of new education resources, and the commercial insight to scale and build demand from scratch.
As a member of our Leadership Team, your play a central role to help us grow and build our impact. You’ll help shape our outcome-focused strategy, with the standing and skills to communicate and build support for our message and purpose. You’ll thrive on the challenge of building our expanded education and support programme and be driven by the opportunity to deliver change that really counts.
We offer a competitive package that includes:
- 27 days annual leave plus 1 volunteering day, rising to 30 days holiday after three years’ service;
- annual leave buyback scheme, with the option to purchase up to 5 additional days;
- employee pension scheme;
- £500 employee wellbeing budget;
- we welcome applications from diverse range of applicants in circumstances, and actively welcome flexible working requests.
Applications close: Monday, 28th July 2025.
Are you looking for a new challenge?
Do you have experience of working within drug services and with volunteers?
Do you have relevant experience? This might be alcohol, injecting drug use, viral hepatitis or other liver disease. Have you supported anyone who has?
We are looking for self-motivated individuals who like to be part of a team but equally can work on their own. The post holders must have a desire to make a difference in promoting hepatitis awareness & liver health among services and affected communities and by increasing access to hepatitis treatment and liver disease care. We are looking for a passionate and skilled peer lead who will work on the Community Liver Health Bus and in community outreach locations in South West London
We are a patient-led organisation – you will be working in an environment where the patient/service user/client is placed at the centre of all that you do.
The post holder is required to hold a clean driving licence.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.



The client requests no contact from agencies or media sales.
Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
Hours: Full-time (35 hours per week), job share applications are also welcomed.
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
About the Services & Partnerships directorate
This role sits within the Services and Partnerships team, which includes our Training, Consultancy, Membership, Practical Support and Fundraising and Partnerships teams. As a collective, this team generates significant unrestricted income for NCVO ensuring our vital support of charities across England is sustainable.
Our Practical Support team provide an essential lifeline to charities, giving guidance and support on issues that affect charities such as Governance, Fundraising, Finance and Volunteer Management.
Being in the Services and Partnerships team enables us to have sectoral impact, supporting charities to thrive. We strive for sectoral excellence, putting charities and their needs at the centre of what we do.
About the Training & Consultancy team
NCVO is an established and trusted training provider to over 6,000 people each year from across the charity sector and beyond.
We run our training services as a social business, offering cost effective, high-quality learning. Our wide-ranging well-respected portfolio of training aims to give the people working or volunteering for a charity what they need to thrive in their role. Our training also generates significant income for NCVO, playing a vital role in our financial sustainability and allowing us to achieve our mission.
Our training programme has three key strands; open (delivered live online), in-house (delivered online and/or face to face with an organisation on a specific theme) and eLearning. With support and oversight from the Training and Development Manager this role is responsible for the smooth running of the first of these three areas.
About the role
Our business is growing and we’re looking for a passionate, organised, and innovative team player who can oversee, maintain and scale our business systems and processes. Working closely with our staff consultants, associate team and clients this role is key to ensuring we provide a consistent and professional service; enabling our consultants to meet their targets on income and ensuring we maintain accurate records and reports on our work.
As Senior Business Support Officer, you will ensure that every aspect of our income-generating business is effective, including managing our financial processing, delivering effective administration, using our systems for project and client management, and optimising how we operate.
Your experience might come from having held project management, finance, or complex administrative support roles, either in a professional and/or volunteer capacity.
You’ll need to:
- be an effective task-oriented administrator
- have a strong ability to manage and prioritise competing priorities
- enjoy operating in a faced paced environment
- have a keen eye for detail
- be confident and experienced at using and maintaining business systems and software such as Microsoft Dynamics and Power BI
- have experience of working with budgets, contracting and multiple stakeholders
- have a versatile style meaning you’re comfortable working closely with different internal and external stakeholders, building the relationships required to drive forward our work
- be a curious and committed person, who is skilled at anticipating potential opportunities, risks and challenges as well as identifying ways to address these through improved processes and systems. You’re comfortable doing this both independently and in collaboration with a wider team. Your instinct and predisposition will be to work toward simple and practical solutions which can be easily adopted and understood.
We don’t expect you to have worked in consultancy or training before, but you’ll need to have both a passion for the charity sector and a strong commercial mindset to ensure the success of our social business.
We want to hear from a diverse range of applicants; whether you have experience in all the areas outlined here (and in our job description) or experience in some with a drive to learn and grow – please do consider making an application. If you require more information or informal discussion about the role, please contact our Lead consultant Sally Stephens by email.
Equality, diversity and inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.
NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.
Benefits for NCVO employees
NCVO offers attractive benefits including:
- 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
- the option to purchase or sell up to five more days each year
- five days’ volunteering leave (pro rata for part-time staff)
- 2.5 extra ‘wellbeing’ days off during the year
- enhanced pay for sick/maternity/adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home/off site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities
- the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme
We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.
Shortlisting date: 15 July 2025
Interviews: 22 July 2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Peaceful Solutions, we believe in the power of retail to change lives. We’re on the lookout for an Area Manager to drive success across our vibrant charity shops in NW London. This is your chance to be at the heart of a purpose-driven retail team, supporting our mission to help the local community and generate unrestricted income to fund conflict resolution Services.
Hours: 40hrs per week over 5 days
Contract: Permanent full time
Line Manager: CEO
Duties and responsibilities:
1.Lead and Develop Shop Teams
You’ll provide inspirational leadership to a team of Shop Managers and volunteers, supporting them to reach their full potential. This includes overseeing recruitment, training, regular one-to-one meetings, and performance management to ensure each shop team is motivated and high-performing.
2. Drive Sales and Maximise Profit
You will be responsible for achieving and exceeding income targets across multiple retail sites. By analysing performance data, reviewing pricing strategies, and identifying local opportunities, you’ll help each shop reach its full potential, delivering vital funds for the Centre for Peaceful Solutions (CPS).
3. Support and Deliver the Retail Strategy
Working closely with the CEO and Administrative Officer, you’ll play a key role in implementing our Retail Strategy and Business Plan. You’ll help shape the operational direction of our charity shops, ensuring consistency, innovation, and alignment with organisational goals.
4. Ensure Operational Excellence and Compliance
From shop floor standards to back-office processes, you’ll ensure that all shops adhere to charity policies, health and safety regulations, and industry best practices. You’ll also support Gift Aid performance, stock management, merchandising and customer service.
5.Build Relationships and Promote the Brand
You’ll act as an ambassador for Peaceful Solutions in the community, building positive relationships with local stakeholders and supporters. You’ll work to increase engagement, generate quality stock donations, and ensure our shops are seen as welcoming, professional and community-focused.
6. Provide Flexible Shop Cover and Support Growth
This field-based role requires flexibility across seven days. You’ll provide cover during staff absences and be involved in launching and supporting new shops as we expand across London
Person Specification:
We’re looking for someone who:
• Brings proven experience in retail management, with 3-5 years in a charity shop
• Is a confident people manager with a passion for coaching and motivating teams
• Thrives in a dynamic, field-based role
• Understands the power of community engagement and high-impact visual merchandising
• Is hands-on, proactive, and solution-focused
• A full clean driving licence and access to your own vehicle
Benefits:
• Salary £40,000 rising to £42,,500 after 3 months probationary period.
• A collaborative, supportive work culture
• Pension
• Company sick pay
• The satisfaction of knowing your work supports The Centre for Peaceful Solutions in delivering a programme to provide conflict resolutions services.
Field-based across our shops in NW London (one shop in west London)
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a passionate and proven fundraiser looking for your next big challenge? This is your chance to join a mission-driven team and help transform the lives women and girls who are marginalised and suffering in London
Reporting to our brilliant Business Development Manager and working closely with our Operations Manager, you’ll be a vital member of our charity team, responsible for supporting activity across community and events fundraising. This role will focus on providing exceptional steward-ship for our calendar of community and events fundraising. You’ll build relationships with supporters and help deliver impactful events as well as help grow our income through individual giving.
ABOUT US
Hopscotch works hard to support women and families facing racial and gender inequity in London. We are proudly anti-racist and anti-misogynist. We take our trauma informed practice seriously, both with service users and within the organisation. We also run a successful Homecare service, with Care Workers supporting vulnerable people in south Camden who draw on care.
WHY HOPSCOTCH?
o Great, supportive culture and values, with low turnover and high levels of contentment
o You will want to work in an environment which is inclusive and non-judgemental. It’s a chance to challenge the status quo and not settle for what isn’t working
o You’ll love being a part of a diverse and vibrant team which has positivity, creativity and problem-solving values and where all voices are heard
o Your dedication will have a meaningful impact on the lives of those in need
o Be with an employer who is a signatory of the Employers Domestic Abuse Covenant (EDAC) – a pledge by businesses to support employees who are survivors of violence
o 25 days annual leave for full time employees, increasing after 5 years employment, with additional paid office closure between Christmas and New Year. Hopscotch believes we all deserve quality time to focus on our friends and family and most importantly, ourselves at this time
o Occupational sick leave
o Regular internal supervision and external clinical supervision
The Role
Fundraising and Impact Coordinator
o Assist in the planning and execution of a diverse range of fundraising applications, events and community initiatives
o Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities
o Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration
o Lead outreach efforts to engage new community partners, such as businesses, promoting fundraising opportunities and supporting their initiatives.
o Lead on generating income through diverse means
o To represent the charity in all spaces - implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships
o Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship
o Serve as the primary point of contact for funders, donors and friends of Hopscotch Women’s Centre, ensuring they receive the information and support needed to maximise their fundraising potential
o Provide timely and effective follow-up communications with stakeholders, ensuring they feel valued and engaged
o Maintaining our CRM database, ensuring accurate records to track communications and data, ensuring compliance with GDPR and data protection laws.
o Work closely with Finance colleagues to process donations, Gift Aid and matched funding claims, ensuring this income is processed and recorded accurately
o Manage the distribution of supporter resources, conduct stock checks for fundraising materials and ensure an organised work environment for all fundraising assets
o Create engaging materials (posters, leaflets, stories etc), working closely with our social media lead on content
o Produce impact reports and collate information for reporting to funders and to support fundraising initiatives and grant applications
o Work collaboratively with the wider team, to support their work whilst deepening an understanding of our services
o Support the CEO and Operations Manager with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives
o Any other duties as required by the Business Development Manager
Values, Behaviours & Competencies
o Committed to the Vision and Mission of Hopscotch, ensuring our service-user voices are centred in all fundraising and impact gathering
o Feminist in understanding ‘Violence against Women and Girls’
o Committed to fostering innovation and continuous improvement in working practice
o Flexible and open to new challenges, ideas and experiences, and able to be self-reflective
o Committed to understanding diversity and ensuring anti-discriminatory practice is applied in all forms of our work
o Non-judgemental with a commitment to self-care within the team
o Collaborative, building relationships with internal and external partners
Knowledge, Experience and Skills
o Experience of working within the charity sector with fundraising and impact gathering and presentation
o Profound understanding of the issues facing marginalised Londoners, particularly women, from ethnically minoritised communities
o Experience working with minoritised Global Majority women and a diverse staff team applying anti-discriminatory practice
o A resilient and assertive approach to reaching out and building trust and positive relationships with funders, donors and other stakeholders
o Awareness of the intersectionality affecting our service users and how to speak confidently about this to funders, donors and other stakeholders
o Ability to provide solution focused work environment through the ebbs and flows of fundraising
o Ability to advocate successfully for the charity in all spaces
o Ability to critically reflect on own practice and performance and make use of clinical supervision
o Excellent organisational and IT skills including the ability to be self-servicing, use relevant IT packages and maintain an efficient case recording and data reporting system
o Excellent written and verbal communication skills
Our ideal candidate will have experience of working in a fundraising or similar role.
You'll have strong written and verbal communication skills to write engaging and inspiring content and messaging. Having an ability to empathise and communicate effectively about our work is key. If you like the sound of our role then this could your opportunity to join a women’s charity with great credibility and big ambitions as we broaden our reach and significantly increase our impact
We would love to hear from you
Please send your CV and cover letter – or ask us any questions.
Thanks and good luck!
Hopscotch seeks to address racial and gender inequity and empowers women facing this injustice and disadvantage in a culturally sensitive way



The client requests no contact from agencies or media sales.
Robertson Bell is exclusively partnering with Social Interest Group (SIG) to recruit an Interim Finance Director on a 9-month fixed-term contract. This is a pivotal senior leadership role within a dynamic, mission-driven organisation delivering life-changing support services across housing, mental health, addiction recovery, and complex needs.
With the Group’s new five-year strategy recently launched, this role will play a vital part in shaping and delivering the organisation’s financial approach to support its long-term ambitions. Reporting directly to the CEO and working closely with both the Senior Leadership Team (SLT) and Board, the Interim Finance Director will provide visible, robust financial leadership while safeguarding the long-term financial sustainability of the Group.
Key Responsibilities include:
- Providing robust, strategic financial advice to the CEO, SLT, and Board, ensuring sound financial insight underpins all key decisions.
- Driving the development and implementation of short, medium, and long-term financial strategies aligned to the Group’s new five-year strategic plan.
- Ensuring effective management of corporate risks, working through the Director of Compliance, Risk, and Internal Audit, and reporting to the Board as required.
- Acting as the SLT lead for contract oversight and procurement, ensuring appropriate financial governance, pricing models, and value-for-money outcomes.
- Providing clear leadership to the finance team, working closely with the Head of Finance (direct report), and supporting the ongoing development of a high-performing finance function.
- Taking ownership of finance system optimisation, budgeting, scenario planning, and overseeing both internal and external audits.
- Managing legal, insurance, and risk arrangements, including acting as the lead for Business Continuity and Disaster Recovery planning.
- Supporting the implementation and delivery of SIG’s environmental strategy, embedding sustainable practices across the Group’s operations.
The successful candidate will bring:
- Proven experience in leading organisational change within the charity (ideally social care) or housing sectors, acting as a trusted advisor to senior leadership.
- Strong cashflow management expertise, ideally gained in environments with high staffing costs and low margins.
- Demonstrated ability to engage with and influence Boards and committees, with a clear articulation of financial risks and strategy.
- A balance of strategic vision and hands-on financial leadership, with a proactive and solutions-focused approach.
- Excellent interpersonal and communication skills, with a track record of developing high-performing teams and fostering cross-functional engagement.
- A recognised accounting qualification (ACA, ACCA, CIMA, or equivalent).
This is an exciting opportunity to join a purpose-led organisation and make a lasting impact at a critical time. Based at SIG’s Head Office in Highbury & Islington, the role offers the opportunity to lead a key finance function at the heart of an ambitious and growing Group.
The Chief Operating Officer (COO) is a key member of the senior
leadership team, responsible for overseeing the operational and
financial management of the charity.
As a Chartered Accountant, the COO will bring strong financial
expertise and strategic insight to ensure the charity’s resources
are efficiently and effectively used to deliver its mission.
This includes managing the day-to-day operations, ensuring
financial health and compliance, driving operational efficiency,
and working closely with the CEO and Board to implement the
charity’s strategic vision.
The client requests no contact from agencies or media sales.
Are you looking for a new challenge and a great opportunity to make a positive difference at leadership level? Ambition Aspire Achieve is hiring a Deputy Chief Executive / Finance Manager, to support the charity’s growth and next phase of development.
About Ambition Aspire Achieve (AAA):
Ambition Aspire Achieve is a well-established and highly respected children and young people’s charity rooted in Newham, east London. Founded in 2016, we now deliver high-quality, inclusive and accessible services to over 950 children and young people through our youth and play hubs in Canning Town and Stratford. We reach many more through a growing outreach programme delivered in schools and local communities across Newham.
Our work is grounded in creating safe, nurturing spaces where children and young people can thrive. We place particular focus on those who are vulnerable, disadvantaged or have additional needs, offering meaningful opportunities, enriching experiences and tailored support.
As we continue to grow and deepen our impact, we are seeking a passionate, skilled and values-driven leader to join us in a newly created and pivotal role within our senior leadership team.
The Role: Deputy Chief Executive/Finance Manager
We are seeking a proactive and strategic leader, with strong financial and operational acumen to strengthen the charity’s internal infrastructure. The role will lead on financial management and oversight, supporting the Chief Executive at a senior level, playing a vital part in ensuring the AAA’s long-term financial resilience, equipped the charity to deliver its mission for years to come.
This is an exciting opportunity for a forward-thinking charity professional to combine senior-level leadership with hands-on financial management and organisational insight.
Key responsibilities include:
- Strategic financial oversight and budget planning support.
- Management daily finance operations including payroll, cash flow, audits and reporting
- Leading statutory compliance and financial risk management
- Supporting strategic planning and business development alongside the Chief Executive
- Representing the charity externally and deputising for the Chief Executive at senior forums
- Line managing and overseeing back-office functions
- Providing operational insight and help to develop infrastructure and systems
What we’re looking for:
We’re seeking someone with proven experience in charity, public or social sector leadership who thrives on both strategic challenge and operational delivery. You will have a strong grasp of charity finance, exceptional communication, leadership and problem-solving skills and a demonstrable passion for improving outcomes for children and young people.
What we offer:
- 25 days annual leave + bank holidays (increasing annually up to 29 days)
- Pension scheme
- Employee Assistance Programme
- A collaborative and supportive working environment
- The chance to make a tangible difference in young people’s lives
- Flexibility wherever possible to suit individual needs.
How to apply:
For an informal discussion about the role please contact AAA's Chief Executive Jonny Boux.
Application deadline: Friday 27th June 2025 at 5pm.
Ambition Aspire Achieve is committed to safeguarding and promoting the welfare of children and young people. All staff are required to undergo an enhanced DBS check. Our recruitment and selection processes are in accordance with best practice in safeguarding children and young people. We are proud to be an equal opportunities employer. We value diversity and welcome applicants from all backgrounds.
To provide children and young people in the London Borough of Newham with fully inclusive experiences and opportunities to flourish.




The client requests no contact from agencies or media sales.
Location: Hybrid working between the Aldgate, London office and home
A great opportunity has risen for a Trusts Officer to support our ambitious 5-year strategy by building relationships with Trusts + Foundations, engaging new supporters with our cause and ensuring existing supporters receive first-class stewardship.
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.
You will take ownership of your own portfolio of Trusts + Foundations with the capacity to donate up to £10k, leading on all stages of the cultivation cycle from prospect identification to stewardship to retain existing supporters and generate new business. Proactive and tenacious, you will enjoy building relationships with funders via phone and email, using this insight to craft compelling and inspiring proposals and update reports which match funder interests.
You will have excellent written and verbal communication skills, a keen eye for detail, and be comfortable working in a fast-paced environment. You will be organised, creative, and able to manage competing deadlines across a varied portfolio. You will have robust IT skills, with experience of using a CRM system to update and maintain accurate donor records.
There is significant scope to make your mark on this role, working both independently and in close collaboration with colleagues across the organisation to drive income across our research, services and policy work and develop your own relationship management and grant management skills.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
About the park
Southern Park is a popular community greenspace next to Greenwich Peninsula Ecology Park at the heart of the Greenwich Millennium Village development. The site comprises wide open grassland, native tree and shrub areas and wildflower meadows and is a Site of Importance for Nature Conservation (SINC). The park is also an important space for local people to relax and enjoy recreational activities, with several well-loved play features.
About the role
This is a great opportunity for someone looking to establish their career in the parks and conservation field, working with the support of experienced staff within the Greenwich Peninsula Ecology Park team. The Project Officer role oversees the site's landscape maintenance contract to ensure the park remains attractive, safe, and well-managed. The role also adds community value by supporting engagement with local residents and enhances ecological value by facilitating volunteer involvement in habitat management.
About you
We are looking for an enthusiastic and self-motivated Project Officer with good administrative skills. You will be able to foster a strong working relationship with the Southern Park landscape maintenance contractors. You will have a passion for engaging people with wildlife and nature in an urban environment, along with experience working with volunteers and/or community groups from diverse backgrounds. You will have the capability to relay information effectively to a broad audience, both verbally and written. Being flexible and able to juggle priorities in a busy, ever-changing environment is key to this role
To fulfil the role, you must be resident in the UK and have the right to work in the UK.
Connecting people and green spaces to deliver lasting outcomes for both.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Data Officer
We are looking for a Data Officer with a keen, analytical mind who is comfortable working with large datasets to be a Data Officer within the Knowledge and Insight team.
Position: SIT53 Data Officer
Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work related meetings)
Salary: Circa £32,100 per annum (inner London weighting £3,950 per annum or outer London weighting £2,275 per annum may be applied in accordance to where you live)
Hours: Full-time, 35 hours per week
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 11 July 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: To be confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Head of Data Services, the Data Officer will meet data needs relating to the management and delivery of supporter and engagement products. You will work alongside three other Data Officers to assess, prioritise and provide solutions including the building of data selections and journeys for direct marketing purposes and the running of supporter data imports and exports.
Experience of using CRM Dynamics, Faststats and PeopleStage and or any Donor CRM for marketing purposes will make you a person of interest to us. We will support you in learning to use any of the tools and applications used and actively encourage the development of your data and analytical skills. Communication skills play a key part in this role, because you will need to be able to talk through or present selections or solutions to stakeholders.
Key responsibilities will include:
- Delivering data selections, Building automated journeys for fundraising and engagement activity to support increased income generation and supporter retention, ensuring communications are delivered to agreed Service Level Agreements.
- Providing reports and data sets to supporter product owners, managers and delivery staff to help them maximise the impact of activities.
About You
You will have a proven record of:
- Working with large datasets for marketing purposes and provide solutions and or data in response to enquiries from colleagues and other teams.
- Using a relational customer/supporter database to import and export data to and from external suppliers; including data mapping and the design of appropriate import processes.
- Use of a marketing automation tools such as Faststats and PeopleStage.
Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
To fulfil the role you must be resident in the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Data Officer, Data Manager, Database Officer, Database Manager, Data Marketing Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Are you looking for a role where you can shape and grow the work we do?
Then could you be UK100’s new Membership Projects Officer!
We are looking for a passionate and creative Membership Projects Officer to join our small but mighty team and support us with delivering the three streams of our membership programme: knowledge sharing, training and networking.
One day you may be helping to design our next online Countryside Climate Network meeting, or enhance our online knowledge sharing platform, whilst another you could be preparing for an in person event for local government politicians and officers delivered in partnership with one of our Business Supporter Network members or writing a newsletter. It’s a varied, exciting role, with plenty of opportunity for the right person to shape and grow in the role.
If you have experience in event management and copy writing in the value-led sector, we want to hear from you!
What we offer
You will work flexibly from home most of the time, meeting your team twice a month at our office in London Waterloo. Benefits of working with us include being part of an amazing team of creative, dedicated and funny individuals, 25 days of annual leave per year + office closure between Christmas and New Year + an extra day off for your birthday + 2 extra days a year to travel sustainably to your holiday destination (Climate Perks).
About us
UK100 is the only network of ambitious local authorities led by all political parties working together to tackle climate change. We help councils overcome challenges and turn innovation into solutions that work everywhere. We build the case for the powers needed to make change happen. From cities to villages, we help communities across the UK create thriving places powered by clean energy — with fresh air to breathe, warm homes to live in, and a healthy natural environment.
See full details in the attached job pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to be working with a fantastic health charity to find their Philanthropy Officer.
The charity offers a flexible working environment, with hybrid working, approximately one day per month on average in London.
This role sits in the Philanthropy and Partnerships Team and will be pivotal to the growth of high-value philanthropic income. We’re looking for someone who can deliver personalised donor experiences and programmes, collaborate with colleagues across the organisation, and build strong, long-lasting relationships.
Key Responsibilities:
· Develop existing relationships with major donors and philanthropists, maximising their giving.
· With the support of the Senior Philanthropy Manager, develop existing high value relationships giving five figure gifts with individuals through our giving circles, delivering an excellent customer experience at all times
· With the support of the Senior Philanthropy Manager, assist in the management of strategic ultra-high net worth partnerships, such as the Steve Morgan Foundation
· Develop and grow a small portfolio of new philanthropic mid-level support through effective prospecting and donor management
· Support the Senior Philanthropy Manager with the delivery of donor stewardship and cultivation including events and reports, together with our Donor Relations and Event Manager
Person Specification:
· Managing relationships and delivering excellent service to supporters or clients of particular importance to an organisation, ideally within a fundraising context within a charity
· Personally making significant financial asks to supporters or clients
· Providing high quality tailored donor stewardship or customer/client experience
· Developing strong relationships with internal stakeholders, fostering collaboration with a range of different teams
· Supporting senior colleagues and leaders with income-generating relationship building
· Engaging with a range of audiences, with confidence and gravitas
· Negotiating with internal and external stakeholders to deliver what is needed
· Excellent written and verbal communication, including presenting complex information (e.g. medical research) in an accessible and inspiring way
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
The Content Officer develops and produces sector-leading content creative output to deliver against Brand and cross-organisational objectives.
Overall objectives:
- Working with emerging content design principles to ensure all content starts with user needs.
- Providing production support in close collaboration with the Content Specialist and Production Officer, the Marketing and Communications Directorate, and cross-organisational teams.
- Writing, filming, and editing own creative content that aligns closely with strategic and business objectives and briefs to ensure the Content team continues to deliver best-in-class work.
- Providing creative expertise and skill sharing to teams across the organisation for smaller business as usual photography and video.
- Applying content design thinking to ensure content meets user needs and drives engagement.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 9th July 2025
Interview date(s): 1st stage interviews (online) - w/c 21st July; 2nd stage interviews (in person) - w/c 28th July
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.





The client requests no contact from agencies or media sales.