Service support assistant jobs

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As a Sunday Assistant, you will enjoy the freedom and responsibility of running the store on your own, taking charge of daily operations, including serving customers, managing stock and ensuring the store looks its best. If you are independent, reliable and love the challenge of lone working then this is a great opportunity for you.

You will be responsible for:    

• Running the store and ensuring that daily operations run efficiently.

• Maximise sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items. 

• Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines. 

• Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss. 

• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.

• Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.

• Managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines. 

• Taking responsibility for the overall management and operation of the store.

Assistant Manager – Surbiton (Part Time)

Job description and person specification

Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:

· Can this be stopped?

· How will I live my life?

Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.

We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.

We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.

We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You’ll be part of something impactful, we’d love to hear from you.

We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.

The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.

Responsible to

Commercial Manager

Direct reports

Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.

Working hours and contract

Permanent, part-time

21 hours, 3 days per week but flexible over a seven-day rota

Salary

£15,124 PTE,

Location

Surbiton

How to Apply

Please submit your CV and a covering letter with subject header – Assistant Manager – Surbiton (Part Time)

Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you’ll bring and why you want to work for Fight for Sight? 

Closing date for applications: Rolling

Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.

Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.

Role Responsibilities

Purpose of Job

· To coach, lead and manage a team of volunteers

· Drive sales performance to exceed targets, maximising cost efficiency

· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.

· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures

· To promote strong relations within the local community to enhance the profile and good name of the charity

Main Responsibilities

· To deliver shop income plan

· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success

· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution

· To develop a culture of ownership and follow up within own team and volunteers

· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house

· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans

· To role model and promote effective team communication, celebrating success and sharing best practice

· To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager

· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner

· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers

· Promote, monitor and act on internal and external customer feedback

· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders

· To monitor and check security of stock and debrief variances with the Commercial Manager

· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations

· To take ownership of good housekeeping for all areas of responsibility

· To accept responsibility and carry out any other task commensurate to the role

Person specification:

Skills, knowledge & experience

Sales and Profit

· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance

· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events

· Manage the team to maximise income from Gift Aid on donated products

· Ensure that all of Fight for Sight’s financial procedures are adhered to and executed in a timely fashion by the shop team

Shop Floor

· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team

· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight’s internal regulations regarding donated stock are adhered to

· Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes

· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows

· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)

· Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose

· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight’s health and safety policies and procedures, including waste management and customer safety

Leadership – Volunteers

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Fight for Sight’s work and help them to understand the value of their contribution

Leadership - Paid Staff

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Fight for Sight’s work and help them to understand the value of their contribution.

Management - being part of Fight for Sight

· Play active part in the charity, including attending and contributing to all-staff meetings

· Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work

· Be accountable for the integration of the shop into the local community in collaboration with the shop team

· Empower the team to respond to all appeals and fundraising opportunities.

· Adhere to and enforce Fight for Sight safeguarding policies.

Other

· Required to adhere to Fight for Sight’s mission and values

· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles

Personal qualities

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To demonstrate a calm and logical approach to problem solving

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

· Comfortable working in a small team both strategically and operationally

· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

· Able to provide positive, dynamic, tenacious and flexible leadership at all times.

· Results-driven, able to measure and quantify own outcomes.

· Adaptable to changing landscape and evolving organisation.

· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

· Excellent verbal and written communication skills

· Highly organised with ability to plan effectively and allocate resources appropriately.

· An understanding of and commitment to London’s blind and partially sighted people.

Flexibility

The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Employee benefits

We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:

· A great team and a supportive culture

· Employer pension contributions matching up to 10%, and death in service cover

· Generous parental leave

· Flexible/hybrid working options

· Apprenticeships scheme, study leave and financial support for training & development

· Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program

· An active Social Committee and staff events

Application & Interview process

See above (page 2) for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.

Successfully shortlisted applicants will be invited to interview online via MS Teams.

Accessibility

We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.

Equal opportunities, diversity & inclusion 

Don’t meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.

We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.

Other information

We draw your attention to some important policies that govern the research that our charity funds. You can find these on our website.

Location: FARA East Sheen, SW14 7DH
Type: Full-Time, 5 days per week (Tuesday - Saturday)

About Us:
FARA East Sheen is a vibrant charity retail shop that has been at the heart of our local community for over 30 years. With 40 charity shops across the UK, we are dedicated to helping disadvantaged children and young people in Romania. Join us and be part of a team that makes a real difference every day!

The Role:

We are looking for a motivated and friendly Assistant Manager to support our Shop Manager and team in the effective running of our busy shop. This role is perfect for someone who enjoys a dynamic work environment where no two days are the same. The Assistant Manager’s main role is to support the Shop Manager and the team in the effective running of the shop while maintaining high levels of service for our customers.

Key Responsibilities:

• Assisting the Shop Manager in organising and planning daily strategies
• Assisting the Shop Manager with team building
• Helping implement Company Policies and Procedures
• Networking with customers and the local community
• General admin
• Sort and prepare donations for sale
• Steam and price clothing items
• Create eye-catching shop displays
• Handle cash and operate the till
• Foster a welcoming atmosphere for customers
• Address customer queries and resolve issues
• Build connections within the local community
• Stay informed about our products and current promotions

The Candidate:

• At least 1-year experience as a Team Leader / Assistant Manager
• At least 1 year of Retail or Hospitality experience
• Excellent customer service skills
• Interpersonal and great communication skills
• Problem-solving attitude
• Organised and efficient
• Hard-working
• Positive approach
• Great at multitasking
• Lives within 45 minutes of the store
• Able to assist the team with all shop duties e.g. lifting/ handling of loads/crates/sacks

Working times:

• Shop Opening Hours: 09:30-17:30
• 8-hour shift/ 30min paid break
• 5 days per week rota (Tuesday - Saturday)

What We Offer:

• Employee Assistance Program
• Enhanced sick pay (subject to conditions)
• 28 days holiday, including bank and public holidays
• Employee discount (subject to conditions)
• A birthday day off after 2 years of employment

How to Apply:
If you are passionate about retail and want to make a difference, we would love to hear from you!

Join us at FARA East Sheen and be part of something special!

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As a Sunday Assistant, you will enjoy the freedom and responsibility of running the store on your own, taking charge of daily operations, including serving customers, managing stock and ensuring the store looks its best. If you are independent, reliable and love the challenge of lone working then this is a great opportunity for you.

You will be responsible for:    

• Running the store and ensuring that daily operations run efficiently.

• Maximise sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items. 

• Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines. 

• Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss. 

• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.

• Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.

• Managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines. 

• Taking responsibility for the overall management and operation of the store.

Do you have a progressive, forward-thinking perspective on social care services? Are you committed to ensuring the highest quality of work for children, young people, and families every time?

We are looking for a new Programme Manager to join our team and oversee our Family Group Conference services throughout the London Boroughs of Bromley and Hackney.

ABOUT US

We are a leading UK charity delivering Family Group Conferences (FGC). Building on over 25 years of experience, we are now exploring new and innovative ways of working alongside families and communities. We are doing this at a time when the Government has set out a clear vision for Family Group Decision Making (FGDM) to become a central offer to families experiencing challenges and engaging with Children’s and Families Services. This is a pivotal moment to join our organisation and help shape the future of this work.

ABOUT THE ROLE

This role could suit two types of candidates:

• A practitioner with experience of working with children and families who wants to use their practice experience in a programme management role, or;
• An experienced programme manager with strong public sector and/or charity sector experience, who is confident working with data and is relational and collaborative with colleagues and partners.

It would be an advantage, though not essential, to have experience of Family Group Decision Making, solution-focused practice, or the children’s social care sector.

Whilst this role is a managerial role, and not day-to-day family-facing we do make space for our Programme Managers to hold a limited number of referrals each year to nurture skills and practice experience. Full practitioner training is provided for all Daybreak employees.

The role is home based with regular travel into Bromley and Hackney Local Authority offices. A successful candidate would also need to actively work in person with commissioners, external partners, and communities in and around Bromley and Hackney on a regular basis, depending on service needs. Willingness to travel to other areas, depending on service need and growth is needed.

What does a week look like for a Daybreak Programme Manager?

No two weeks are the same, but as a Programme Manager you can expect to balance a mix of operational oversight, supporting your freelancer team, and stakeholder engagement. Typical activities include:

Ensuring a quality service for families, and delivering on contract aims

• Reviewing and triaging referrals, including case discussions with referrers.
• Quality-assuring referrals and Family Plans, ensuring procedures are followed and records are kept up to date in our case management system.
• Monitoring case records to make sure Family Group Conferences are progressing appropriately, and accurate records are being kept.
• Collating and analysing performance data (KPIs), using MS Excel and other tools.
• Writing quarterly reports for commissioners, analysing service delivery, providing narratives and identifying areas for development.

Working with your freelancer team of Coordinators

• Allocating new referrals to our team of freelance Independent Coordinators.
• Engaging Coordinators in best practice discussions, providing guidance to overcoming barriers or issues.
• Acting as the first point of contact for safeguarding concerns, reviewing incident reports and escalating when required.
• Hosting in-person and online Practice Development Groups to share key messages and facilitate best practice discussions.
• Recruiting, inducting, and supporting new Coordinators - from advertising and interviews to observing practice.
• Reviewing and signing off invoices from freelance Coordinators.

Working with external stakeholders and referrers

• Building relationships with referrers such as Social Workers, through consultations and attending team meetings.
• Promoting our services to commissioners and senior managers in children’s social care, ensuring referrals are high quality whilst also raising awareness of the value of FGCs and our service.

Contributing to the wider Charity aims

• Attending Programme Manager and staff team meetings.
• Contributing ideas and expertise to strengthen processes, improve service delivery, expand our offer to families, and support Daybreak’s wider charitable goals.

DETAILS

• Salary: £36,000 - £39,000 per annum pro rata, depending on experience
• Location: The role is home based with regular travel into Bromley and Hackney Local Authority offices. There is also occasionally travel to Southampton (Head Office) for meetings and other areas, based on operational need.
• Working pattern: 30 hours per week; to discuss schedule with the successful candidate.
• We are committed to safeguarding and all posts are subject to an Enhanced DBS Check, two satisfactory references and proof of right to work in the UK.

APPLICATIONS

To apply, please download the recruitment pack and application form, below, and return to our head office email address. If you need any help with your application or have any questions about the role, please contact us via email or or phone.

CLOSING DATE: 28 SEPTEMBER 2025INTERVIEWS: 9 OCTOBER 2025, in London (1 Bow Churchyard, London EC4M 9DQ)

Temporary Executive Assistant
Location: London (2–3 days office-based, remainder remote)
Duration: 3 months initially, with potential to extend
Rate: £21.97 – £24.72 per hour
Full-time

We’re working with a leading charity to recruit a highly skilled and proactive Executive Assistant for an initial 3-month temporary contract. This is a fantastic opportunity to support the Chief Executive in a pivotal role while leading and coordinating the work of a small PA team.

About the role

You’ll act as the right hand to the CEO, providing executive-level support, managing complex diaries and communications, and ensuring the smooth running of high-level meetings and events. You’ll also line manage Executive PAs, helping to deliver a first-class support service to the wider leadership team.

This is a dynamic and varied role, ranging from preparing trustee reports and external briefings, to attending key meetings with the CEO, and coordinating high-profile communications. You’ll need to be highly organised, discreet, and comfortable handling sensitive information with confidence.

About you

We’re looking for someone with:

• Significant experience as an Executive Assistant, ideally at CEO or Board level

• Strong organisational and time management skills, with the ability to juggle competing priorities

• Excellent written and verbal communication skills

• Experience managing and developing a small team

• A collaborative, flexible, and proactive approach

• Willingness to travel and adapt to changing schedules

What’s on offer

• Competitive hourly rate (£21.97–£24.72 per hour)

• Hybrid working (2–3 days per week in the London office, remainder from home)

• The chance to play a key role in supporting a high-profile CEO and leadership team within the charity sector

If you are available immediately and have the experience required, we would love to hear from you. 

Applications will be reviewed on a rolling basis, so please apply without delay. 

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

£28,000 - £30,450 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for a Healthcare Improvement Officer to join our Improvement Programmes Team and help us deliver exciting initiatives that support healthcare professionals to improve prostate cancer services across the UK. Examples of projects supported include work around establishing better Active Surveillance so that more men can avoid unnecessary radical treatment; work to restructure and make faster the diagnostic pathway; work to coordinate with primary care and support earlier diagnosis; new surgical procedures that spare men the burden of incontinence. You can read more about our work on our website.

As Healthcare Improvement Officer, you’ll play a central role in making sure our programmes run smoothly and have maximum impact. You’ll oversee on the logistics and delivery of events across the UK and online, from our Clinical Champions Programme and Clinical Advisory Group meetings to our annual healthcare professional conference. You’ll also oversee recruitment for programmes, manage databases and monitoring systems, and handle financial processes such as invoices and purchase orders, ensuring everything is delivered on time and to a high standard.

Your work will range from planning and scheduling programmes, to procuring resources, preparing materials and helping to facilitate sessions so that participants are fully supported in their learning. You’ll also contribute to quality improvement project development and coordination, working with teams across Prostate Cancer UK to share good practice and expand the reach of our initiatives.

Engagement will be a key part of your role, from maintaining webpages and digital channels to supporting our alumni network through newsletters, communications and opportunities for continued involvement. You’ll help manage our online Clinical Champions learning hub and, with training provided, will also have the chance to coach and mentor clinicians using Insights Discovery (a psychometric tool helping people understand their own and others' behavioural preferences and communication styles).

What we want from you

We’re looking for someone who’s highly organised, comfortable working with people and able to keep several projects moving at once. Strong communication skills are essential, both written and verbal, with the ability to adapt your style to suit different audiences, from clinicians to colleagues across the organisation.

You’ll bring experience in event planning and support, along with project coordination, and you’ll be comfortable managing webpages and creating online content. The role involves building and maintaining strong relationships with a range of stakeholders, including healthcare professionals, colleagues and senior leaders, so collaboration will be second nature to you.

An understanding of the healthcare and/or charity sectors will be valuable, as will experience in presenting and facilitating discussions. You’ll also need excellent organisational skills, with the ability to prioritise effectively when things get busy.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 28th September 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 6th October 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Do you want to improve the lives of people with disabilities and vulnerable people?

Humanity & Inclusion UK is looking for an organised and committed Team Assistant to deliver excellent donor care to all our supporters. This is a varied and engaging role within our Individual Giving and Communications team, providing vital support including processing donations, responding to supporter enquiries, and ensuring our donors receive a first-class experience.

You will have the opportunity to work in an international environment, learn new skills, and contribute to our life-changing work supporting people with disabilities and other vulnerable groups worldwide.

If you are motivated and enthusiastic, have a keen eye for detail and a proactive, hands-on approach to managing multiple priorities, we’d love you to join our small, friendly team.

Background Information and Purpose of Post

This post is a pivotal role in enabling HI UK to maximise our income from individual donors, regular donors and other supporters, via excellent donor care and accurate, up-to-date data.

The purpose of the post is to:

· process donor data and donations accurately and efficiently into the fundraising database.

· help HI UK provide a first-class experience to its supporters

· provide administrative support to the Fundraising Manager and the Individual Giving team

· manage volunteers where appropriate on a day-to-day basis and provide ongoing training and support

· support the IGC team with social media and content production.

Main Duties and Responsibilities

Data entry

 

· Input donations, pledges and other donor data into the fundraising database (Advantage Fundraiser) and assess the accuracy and validity of the data.

· Input and set up regular donations accurately.

· Reconcile finances at the end of each month with the support of the Fundraising Manager

· Manage and maintain up to date records for Gift Aid.

· General database housekeeping tasks.

· Compile and present accurate queries and reports as needed by the team.

Donor care and communications

 

· Be the first point of contact for all existing and prospective donors and represent HI UK in an efficient, effective and professional way.

· Provide individual donor care, including answering queries and dealing with complaints.

· Draft, produce and send written correspondence such as emails, thank you letters and other relevant documents for donors.

· Review and update call-handling procedures for use by all staff members.

· Improve knowledge and understanding of supporters and develop donor relationships.

· Ensure compliance with GDPR and other data protection legislation in all processes and activities.

· Work with the Media Officer to maintain HIUK’s social media presence to increase supporter engagement in line with our Individual Giving and Communications strategy.

· Respond to enquiries via social media and moderate comments.

Administrative support

 

· Provide general administrative support to the Individual Giving and Communications team.

· Contribute to the development and implementation of effective processes and automation between the Fundraising, Communication and Finance team members.

· Review and update Fundraising and Database guidelines.

· Maintain an efficient record-keeping system for donation forms, including saving electronic copies of donations and Gift Aid declarations.

· Resolve queries about donations (e.g. unsigned cheques).

· Support the weekly reconciliation of donations with the Finance department (i.e. ensuring that what is banked matches the fundraising database).

Volunteers

 

· Assist with the recruitment and induction of Fundraising volunteers.

· Support, guide and supervise fundraising volunteers on a daily basis.

· Work with volunteers to manage stationary and stock levels.

Other

 

· Participate in internal/external meetings and other functions as necessary.

· Undertake any other reasonable duty consistent with the nature of the job and its level of responsibility.

Equal Opportunities Policy

HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential.

Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.

We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you have a disability and meet the minimum requirements for the role, we will guarantee you an interview. 

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As a Sunday Assistant, you will enjoy the freedom and responsibility of running the store on your own, taking charge of daily operations, including serving customers, managing stock and ensuring the store looks its best. If you are independent, reliable and love the challenge of lone working then this is a great opportunity for you.

You will be responsible for:    

• Running the store and ensuring that daily operations run efficiently.

• Maximise sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items. 

• Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines. 

• Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss. 

• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.

• Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.

• Managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines. 

• Taking responsibility for the overall management and operation of the store.

Contract type

Fixed Term, 12 months

Location

Whittington

Hours

Part time (30 hours per week)

Annual salary

C1 £27,355.42 to C3 £30,308.00 - pro rata for part time hours

Review date

26/08/2025

Working closely with the Group HR Manager and the wider workforce, the HR Assistant will manage the employee lifecycle in the four areas of recruitment, onboarding, retention and offboarding. The HR Assistant will provide an encompassing HR service throughout every stage of the employee’s experience throughout their employment life cycle. This will ensure that managers and employees are equipped with best practice to foster a high-performance culture and support Organisational Development throughout.

Qualifications

Desirable

·Level 3 CIPD qualification

·CIPD membership

Knowledge and experience

Essential

·Experience of recruitment and onboarding

·Experience of using a HR information system

·Strong proven background in administration

·Experience working with confidential and sensitive information

·Experience in an HR administrative or support role

Desirable

·Experience of working in a healthcare, charity or not-for-profit setting

·Experience of meeting standards for a regulatory body e.g. Care Quality Commission

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Strong administrative and organisational skills

·Good understanding of HR processes and best practice

·Familiarity with employment legislation and GDPR compliance

·Ability to maintain accurate records and documentation

·Confident communication skills, both written and verbal

·Understanding of confidentiality, discretion, and safeguarding

·Strong attention to detail

·Reliable and flexible with a proactive approach

Personal Attributes

·Empathetic

·Team player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Project Assistant - Hartlepool

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Project Assistant - Hartlepool 

(England North) 

£25859 per annum (pro rata for part time hours) 

(Ref: 64REC) 

Part Time 22.5 hours per week – happy to talk flexible working 

Base: The Hartlepool Walking and Cycling Hub 

About the role 

Our Active Travel Hubs in the Tees Valley provide helpful services and interventions to make walking and cycling the natural choice for shorter journeys in the Tees Valley. This is an exciting and ambitious project part of the UK’s largest network of Active Travel Hubs, working together to transform how Tees Valley residents travel for their everyday journeys. 

This varied role would see you working in partnership with the local authority, communities, schools, businesses, volunteers and third sector organisations, to remove barriers to transport, increase levels of public health and wellbeing, and protect our local environment. 

Key responsibilities include: 

• Supporting the planning, coordination, and administration of behaviour change and engagement projects 
• Taking part in community engagement events, meetings, and activities 
• Carrying out basic data analysis and preparing reports for senior team members 
• Responding to routine queries and providing day-to-day support 
• Assisting in the development and preparation of project proposals 

Candidates should be based within the Teesside geographical area with regular travel expected to a nominated hub/office base in Hartlepool. 

About you 

Desirable knowledge and competencies: 

• Awareness of safeguarding principles and their application 
• Confidence in using Microsoft Office applications 

Skills and abilities required: 

• Understanding of project management principles and practices 
• Experience of working effectively as part of a team 
• Strong verbal and written communication skills 
• Proven problem-solving ability with a proactive approach 
• Excellent time management skills, with the ability to plan, prioritise, and deliver work to deadlines 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.

What we offer 

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.

Wellbeing 

• 28 days’ leave per annum plus bank holidays for full-time working 
• Ability to buy an extra week of annual leave (pro-rata for part-time staff) 
• Staff volunteer days 
• 24/7 free, impartial and confidential support service 
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes 

Financial 

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans 
• Bike, computer and season ticket loans 
• Discount benefits 
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London) 
• Death in Service benefit – 3 x annual Salary 

Family Friendly 

• Enhanced maternity and paternity pay 
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

Additional information 

• Closing date for the receipt of completed applications is 23:59, 21 September 2025.
• Interviews will take place in via MS Teams during the week commencing 29 September 2025 
• We encourage early applications as the role may close ahead of schedule if we receive strong interest. 

About Sustrans 

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.  

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone. 

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.  

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.  

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.   

Are you a highly organised, approachable, and motivated by work that makes a difference?

Do you have recent experience in an office-based role and an interest in working within a faith-based environment that supports young people to thrive?

If this sounds like you, our client would love to welcome you as their new Part-Time Admin Assistant.

You will play a vital role in keeping the office running smoothly, providing reliable admin support to the Operations Manager and Charity Directors. This is your opportunity to use your skills in a values-led environment, where your contribution will directly support education, growth, and community wellbeing.

The Contract

Hours: 25 hours per week
Location: Forest Gate
Contract: Permanent
Salary: £27,300 – £30,940 PA Pro Rata
Work pattern: 5 hours per day (on-site; hybrid options may be reviewed after probation, with potential for some home working)
Start date: September 2025

About the organisation

This faith-based organisation has a long tradition in education and community life. Rooted in Catholic values, the culture is centred on respect, service, and shared purpose. Staff are asked to engage with and respect the organisation’s ethos, and an interest in faith and community life will help you feel at home here.

As the Part-Time Admin Assistant, you will…

• Be the friendly and reliable first point of contact in the office
• Keep accurate records, policies, and systems up to date
• Support meetings through minute-taking and document preparation
• Update the website and social media with news and information
• Welcome and coordinate international visitors
• Assist with events and organisational activities

Essential criteria – what you’ll bring

• To succeed as a Part-Time Admin Assistant, you will need:
• Proven recent experience in an office-based role
• Strong ICT skills, with confidence using Microsoft Office and digital systems
• Excellent communication skills, both written and verbal
• A calm, respectful, and professional approach when working with colleagues, partners, and visitors
• Attention to detail and accuracy, ensuring admin tasks are completed to a high standard
• A collaborative mindset, with the ability to work independently and take initiative
• An interest in faith, values, and community life, with openness to working in a Catholic context

Desirable qualities

• Confident using social media to create posts or adapt content for websites
• Flexible and proactive in supporting others and managing priorities
• Keen to engage with the organisation’s culture and ethos

How to apply

If you are looking for a meaningful role where your organisational skills and interest in faith can make a genuine difference, apply today to join our client as a Part-Time Admin Assistant. We are reviewing CVs as they come in and would be happy to share the full job description and discuss the role further.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

The vital work of the charity is partially enabled by income generated through fundraising; from supporter engagement and community events and activities, as well as philanthropic sources, such as trusts and foundations, and major donors.

As Community Fundraising Assistant you’ll play a key role in helping us to engage new and existing supporters as well as helping to deliver first-class stewardship to retain support and build trust. In addition, you will support and help to develop our volunteering programme establishing more connections across our community to raise more voluntary income.

Directly supporting the Community Fundraising Manager and working closely with all of the Supporter Engagement team it would be beneficial, but not necessary, if you have previous experience or an interest in fundraising. Being a confident communicator with a “can-do” approach is essential as well as being able to demonstrate proven administrative and interpersonal skills, the ability to manage a varied workload and be highly organised.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

We offer flexible working patterns, both in terms of hours and remote working. Please note that this role will require the Community Fundraising Assistant to be in the office for a minimum of 2 days a week, to carry out regular posting of fundraising materials and weekly income and donation processing duties.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 22nd September 2025 at 09:00AM

Interview date: 7th October 2025

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for an Assistant Retail Manager to join us on a full-time, permanent basis, working 36 hours per week. Due to the nature of this role, you will be required to be on-site and cover a 5 in 7 rota.

The Benefits

• Salary of up to £37,000 per annum, depending on experience
• 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a fantastic opportunity for an experienced retail manager with strong leadership and merchandising skills to join our inspiring organisation.

You’ll have the chance to combine career growth with a one-of-a-kind working environment. From Hyde Park to Richmond Park, no two days will ever feel the same; you’ll hone your leadership skills in settings as unique and vibrant as the people who visit them.

So, if you want to develop your career while working in some of the capital’s most beautiful and historic locations, apply today!

The Role

As our Assistant Retail Manager, you’ll support the Retail Manager to deliver an outstanding retail operation across our flagship shop, pop-ups, and e-commerce channel.

In this varied role, you’ll be responsible for leading and motivating the retail team, ensuring excellence in customer experience, visual merchandising, and overall retail standards.

You’ll also help manage financial performance, support staff development, and handle customer queries and complaints with professionalism and care.

Additionally, you will:

• Oversee daily shop operations, including opening/closing, tills, and security
• Manage stock control, deliveries, and e-commerce fulfilment
• Support the recruitment, training, and career development of retail staff
• Co-ordinate rotas and ensure effective deployment of staff across trading channels
• Ensure compliance with health and safety, HR, and company procedures

Please note, this role will involve lifting and manoeuvring stock.

About You

To be considered as our Assistant Retail Manager, you will need:

• Retail management or supervisory experience, including managing and leading retail teams to deliver income of more than £500k across a broad range of products
• Experience in a customer-focused role
• The ability to train, develop, lead, and inspire a team
• A high level of visual merchandising skills

Other organisations may call this role Assistant Store Manager, Retail Team Leader, Deputy Shop Manager, Retail Supervisor, Retail Operations Supervisor, Customer Service Supervisor, Retail Sales Supervisor, Assistant Shop Supervisor, or Retail Assistant Manager.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity as an Assistant Retail Manager, please apply via the button shown. Successful candidates will be appointed on merit.