Service Support Worker Jobs in Leatherhead, Surrey
We are working with the South West London Integrated Care Board (our local health authority including) local GPs to deliver an exciting new service within East Merton (Pollards Hill and Phipps Bridge Estates).
The Community Health and Wellbeing Worker will speak to households about health and wellbeing, alongside offering support to connect people to services and activities in their local community.
We are looking for the right people who can empower residents to take control of their lives. This will involve working with residents in their homes who may be experiencing a number of issues, so you will need outstanding listening and communication skills, empathy, problem solving and enthusiasm. You will need excellent organisational skills, be adept at seeking out information for relevant community services and have the tenacity to help people achieve sustainable improvements in their wellbeing.
Main duties include:
· Managing a caseload of households.
· Providing monthly home visits and providing a continuous point of contact for all members of the household.
· Working with the residents to assess their needs, create personalised action plans and locate support within the community.
· Supporting residents to prioritise and address practical, health, social and emotional issues in their lives which affect their wellbeing.
The experience and characteristics:
No formal qualifications are required we are looking for a local people who are:
· Great communicator, who can engage and support a diverse range of residents
· Community focused, an individual who is community focused and wants to work with a rage of colleagues and professionals within the local community organisations including medical professionals, housing providers and other specialist services that provide support to help find the way for your clients.
· Build and maintain relationships with primary care networks, GPs, health care professionals and services across the borough
· Someone who is flexible and relishes working at grassroots, with vibrant and interesting communities.
What we offer
· Salary of £28,500
· An experienced and supportive leadership team.
· 25 days leave (excluding bank holidays)
· Contribution to pension
· Training and development opportunities.
· Flexible working.
· Kind and caring colleagues who work as a team.
Home-Start Westminster, Kensington & Chelsea and Hammersmith & Fulham (HSWKCHF) is going through an exciting time; we are an innovative team who are creative and wholly committed to giving children and families the very best start in life. We are expanding our team to meet the growing needs of our communities and reach more families in need. This is an opportunity to join our enthusiastic and supportive staff team for a 12-month post (with the possibility of extension subject to funding).
As a Family Support Co-ordinator you will join our team of compassionate, experienced Family Support Co-ordinators, working to build strong relationships with local families facing complex challenges;
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You will work one-to-one with families to identify their needs, match them to a trained volunteer and regularly review their progress.
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You will provide on-going support and supervision to skilled, diverse volunteers, and work hard to build and maintain links with referring partners throughout our communities, ensuring holistic support for families.
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As needs are identified, you will work together with our team of Family Support Co-ordinators to develop and facilitate supportive groups and activities for families.
Essential requirements:
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Experience of supporting children and families; knowledge and understanding of their needs
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Good interpersonal skills and a positive team player
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Knowledge of safeguarding and the ability to supervise befriending volunteers
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A commitment to anti-discriminatory practice
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Ability to work using your own initiative
If you share our passion for supporting families and have experience in early years, family support or community work, we would love to hear from you!
We offer a genuinely rewarding and positive work environment with ongoing opportunities for training and development.
To apply, please download the documents below and return your Application Form and Monitoring Form to us by Monday 27th May, 5pm.
HSWKCHF is committed to Equality of Opportunity and Diversity.
An appointment will be made subject to satisfactory references and an Enhanced Disclosure and Barring Service (DBS) check.
Interviews will be held the week beginning 3rd June in our Westminster office.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Hammersmith, Fulham, Ealing and Hounslow Mind
This is an exciting opportunity to join and support a fast growing and dedicated team supporting the wellbeing of communities across West London.
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover. We listen, support recovery, fight stigma and work with partners to take action. We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.
Job Purpose
This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):
- Safe Space Community
- Safe Space ED
- Hounslow Helpline
- Nova Roots (Forensic Community Hub)
One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00(midday) – 11:30pm across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3 in person Safe Spaces and based in 3 A&E.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
- To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.
Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.
The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes.
They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements.
Key Responsibilities
For full list of responsibilites, see attached job description
- To oversee the management of the Crisis Alternative Services and other services, in line with organisational values and service quality expectations.
- To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.
- To ensure safe working and risk management
- To ensure feedback is provided on risk mitigation through serious incident reports.
- To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)
- To complete audits and high quality reports for senior internal and external stakeholders
- To interpret performance and impact data for crisis services and be responsible for reporting against service targets
- To provide effective line management supervision to Team Managers and Support Workers
- To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
- To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.
- To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
- To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.
- To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
- To support the Team Managers to ensure adequate and appropriate staffing at all times within the service.
Person Specification
For full person specification, see attached job description
- A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates
- Experience of managing and mitigating risks
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Understanding of how to report and mitigate risks
- Understanding of suicide prevention
- Understanding of trauma informed care
- Understanding of mental health and safety planning
- An understanding of CQC requirements for mental health
- Managing services for vulnerable people in a service delivery organisation.
- Excellent people and project management skills and significant experience of supporting and managing staff.
- Experience of working in the voluntary sector and/or statutory services
- Experience of motivating, developing and training staff
- Experience of creating and implementing safety and risk policies and procedures.
- Successful track record in planning and project management.
- Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.
- Knowledge and understanding of the relevant statutory authorities including NHS and social care.
- Excellent communication skills and able to communicate effectively to a variety of audiences.
- Commitment to service user involvement and able to work with service user groups to develop this.
- Strong organisational skills and able to take control of own workload and meet deadlines.
- Ability to work independently with minimum support.
- Confident in challenging poor performance assertively, constructively and successfully.
- High professional standards and the ability to communicate these clearly to others.
- IT literate to aid communication and analysis of data.
Desirable
- Mental health registration (nurse/doctor/therapist etc)
- Mental health qualification
- Has a full driving licence and use of own vehicle (desirable, not essential. Work related mileage will be paid)
- Experience of working with databases such as Views, IAPTUS, Rio and Python
- Project management qualification
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Post is subject to an enhanced DBS check
The client requests no contact from agencies or media sales.
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
It is an exciting and crucial time to be joining us at Crisis. We work with thousands of people across England, Scotland and Wales so they can leave homelessness behind for good. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.
Contract: 12-month fixed term contract - maternity cover
Location: Based in Crisis Skylight Croydon, 12 Surrey Street, CR0 1RG
About the role
As a Coach in the Structured Coaching Team, you will be the lead worker for people who engage well with the service and are able to work with you to develop and follow a personalised plan to end their homelessness. You will work collaboratively across departments to support Crisis' mission to end homelessness by delivering services that are person-centred, sensitive and responsive to the diverse needs of Crisis Members. You will understand and promote the importance of evidencing our impact in preventing and ending homelessness. Also evidencing the barriers faced by members to directly inform our Policy and Campaigns strategies, using the Crisis Member Achievement and Progression System (MAPS) and case management standards.
About you
You will as part of the Crisis team, make and maintain collaborative, consistent relationships with our members, staff, volunteers and other organisations.
You will have:
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Exceptional knowledge of relevant sector, e.g., housing, homelessness, and welfare legislation.
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An understanding of psychologically informed approaches when working with people who have experienced complex trauma and marginalised individuals.
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Effectively manage your own workload, including a varied caseload, with excellent organisational skills and the ability to manage conflicting priorities, exercise judgment under pressure and balance competing demands.
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An understanding of the importance of protecting an individual’s personal and sensitive data when working with someone’s information.
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Excellent communication skills, spoken and written, including the ability to promote Crisis’ services to a wide variety of audiences.
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Knowledge and experience of safeguarding and commitment to act in compliance with safeguarding policy and procedures.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave
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Enhanced maternity, paternity, shared parental, and adoption pay
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Flexible working around the core hours 10am-4pm
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 12 May 2024 (at 23:59)
Interviews will be held W/C 20 May 2024 at Crisis Skylight Croydon, 12 Surrey Street, CR0 1RG
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
ABOUT THE ROLE
We're looking for a Children and Family Worker to join the team in our West London Women's refuge. The service is a refuge accommodation for women and children surviving domestic abuse many of whom are living with trauma. we are looking for someone who really cares about the rights of women and their children.
As a Children and Family worker, you will support in providing a much needed safe and nurturing environment for children and their mother's, providing pathways, support and appropriate interventions to enable resettlement. You will support various teams to co-produce a tailored support plan which is altered to the individual's needs through a recovery model providing trauma informed and enabling environments to achieve this.
Shift Pattern: 37.5 hours per week, working on a rota which is over 7 days including evenings. You will be based on site within the service.
ABOUT YOU
We're looking for someone who can demonstrate compassion, empathy, empowerment and support to our residents in a trauma informed approach, able to communicate effectively with others and build purposeful relationships. You will be comfortable with the environment in which you will be working, with a passion to support women and their families rebuild confidents, relationships, and work towards their personal goals. You will be comfortable with lone and group working and have a passion to provide high quality care and support to others.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
OVERVIEW OF KEY RESPONSIBILITIES
Children and Family Relationships
- Provide parenting advice to support mothers and their families.
- Provide stimulating play opportunities to encourage children from all backgrounds to develop and express themselves, as well as support the children with their general learning, homework, and literacy.
- Support with early learning development, supporting mothers through advice and activity packs which aid their children’s learning and development.
- Deliver family sessions to support contract orders by social services and other organisations, as well as to help rebuild relationships, life skills, confidence, reliance, self-esteem and manage trauma.
- Offer age-appropriate sessions to children to provide a safe, encouraging, and development led environment which provides meaningful and memorable experiences.
- Work with residents and their keyworkers to understand complex needs to help build children’s and their families lives.
Support Working
- Build and sustain trusting and respectful relationships with our residents, including children.
- Create a safe, stable, psychologically informed environment which is nurturing to children and families.
- Provide support for residents, contributing to the development of support plans, risk assessments, reviews, regular support sessions and other personal development activities.
- Support with reducing barriers to reintegrating into communities, and re-developing confidence, skills, and coping mechanisms to support those with previous trauma.
- Develop and sustain therapeutic relationships with our residents, providing practical and emotional support with a trauma informed approach to ensure they are always treated with respect and dignity. Deal with sensitive information in a professional manner.
Additional Responsibilities
- Attend appointments as and when required in support of residents.
- Undertake shift lead responsibilities on rotation, taking responsibility for ensuring day-to-day support delivery is effective, with staff carrying out their designated responsibilities, alongside ensuring resident and service-specific follow up actions are completed.
- Housing Management responsibilities, ensure residents and staff are safe, and the surroundings are kept clean and well maintained.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
KEY CRITERIA
What we are looking for:
- Understanding and/or experience of working with people of complex backgrounds
- Previous experience and/or in-depth knowledge about working with children who have experienced trauma
- IT Proficiency, ability to learn new software programs, basic Microsoft experience
- Understanding of the trauma children and families may go through due to domestic violence and other previous experiences
- Understanding of the social needs and support required for people with multiple and complex needs
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with various challenging backgrounds, mental health, addiction, exploitation, homelessness, and previous convictions
What we would like, but not essential:
- Previous experience creating co-produced support plans, key working, and care planning, providing appropriate interventions for service users
- Previous experience providing housing support and practical assistance within a residential support role
- Appropriate Professional Qualification in: Social Care, Early years Education, Certificate in Childcare or other relevant
- Understanding and/or practical application of key legislation regarding social care, housing, criminal justice, and mental health
- Ability to Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent crisis
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for enthusiastic, reliable, highly motivated people who are passionate about working with young people and able to inspire, engage and motivate young people. Good IT and English writing skills are essential.
Support Worker-Day, evening & night sleep-in shift rotas available.
£24,856 per annum pro rata to £27,000 (based on 4 night shifts)
Full Time or Part- time. Bank staff positions also available.
Housing Plus Ltd based in Brent, London NW2 & NW10,
We are currently recruiting support workers who will be able to work on a shift pattern that will include a rolling rota with a combination of days, evenings, sleep in nights and weekends including public holidays. The role can be part time or full time. Support Workers will have to be flexible re shifts. We know that some great people are available who may only be available for certain shifts eg nights or weekends. If that is you please apply and clearly specify your preferred availability.
Our supported accommodation is for young people aged 16-19 who are primarily refugees and asylum seekers and in the care of the local authority.
Day shift is 9am-5.30pm. Evening/Waking hours 5pm-11pm and 8-9am. This will be paid at the hourly rate of £11.95. The sleeping-in shift 11pm- 8am, payment is a flat rate £46.00 per night.
We are currently recruiting support workers who will work on a rota in our supported accommodation for young people aged 16-19 who are primarily refugees and asylum seekers and in the care of the local authority. These young people are preparing to live independently and we offer practical and emotional support to them.
The role requires you to record support to prepare reports, for the commissioning authority using IT as required. Familiarity with Googles docs and sheets is required.
The role of the support worker is to help young people to develop their independent living skills. This can involve being out and about with the young people – going shopping, attending interviews and appointments, support to attend college, helping them to know the area and its resources and, in the home, helping them to cook, clean and develop self-care skills. The evening / night shift is focussed more on tasks that can be completed in the placements or in groups such as cooking, cleaning, support with homework, film nights, recreational activities. Some creativity is encouraged to engage and inspire the young people.
Alongside this you will have some responsibility for light household tasks to keep the house tidy and organised as well as undertaking health and safety checks. The time in the morning will be spent ensuring that the young people who need to be up and out are ready to attend college.
Some experience of working with young people, night working and lone working will be a big advantage.
Housing Plus offers competitive rates of pay, supervision and appraisal and development opportunities.
Please refer to the job description and personal specification attached. Shortlisted applicants will be offered an informal meeting prior to interview.
Housing Plus is committed to safeguarding and promoting the welfare of young people and we expect all staff to share this commitment and all staff work to a code of conduct. Housing Plus operates stringent safer recruitment procedures. This post is subject to an enhanced disclosure application to the Disclosure and Barring Service.
Please submit CV's via email. Applicants that progress to interview stage will be asked to complete an application form prior to interview.
The client requests no contact from agencies or media sales.
Service Manager
Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?
We have an exciting opportunity for a Specialist Service Manager (known internally as Project Leader) to lead the Anti-Social Behaviour Service team in Devon and Cornwall, working 37.5 hours a week.
Position: 5547 Specialist Service Manager (Project Leader)
Location: Homebased (Devon/Cornwall)
Hours: Full-time, 37.5 hours. Monday- Friday
Contract: Fixed Term until the 31st May 2025
Salary: £29,930 per annum (FTE £29,580 per annum plus £350 per annum Homeworking Allowance)
Closing Date: 24th May 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.
The Role
As a Project Lead for the ASB team you will be:
- Managing a small team of ASB caseworkers including performance management, monitoring and support
- Responsible for allocating cases within the team and analysing statistics and data in order to monitor daily caseloads against resources and look for trends/ pattern of behaviour
- Working with the Operations Manager to ensure delivery of the business plan and associated outcomes
- Responsible for capturing data and information to ensure the work of the team is outcome based and evidenced
- The subject matter expert for ASB within the service
- With key partners, developing mechanisms for identifying and referring those affected by ongoing and persistent ASB incidents and crimes, including those not engaged in criminal or civil law processes
- Completing DSO training to prioritise the safety of service users and ensure compliance with safeguarding policy
- Leading on delivery of training to local agencies, organisations and bodies to represent the service and increase knowledge and understanding of issues related to the ASB
- Contributing to and attending monitoring meetings with funders/commissioners and providing reporting when required
- Playing a lead role in developing VS’s ASB work at both local and national levels
- When the service requires, holding a small caseload providing high quality support to service users in line with VS policies and operating procedures.
The role is home-based within Devon and Cornwall and therefore is open to applicants who both live in this area and have access to an appropriately confidential space in which to work. Regular travel within working hours will be expected across Devon and Cornwall to fulfil the role and travel expenses are paid. Core service hours are between 9am – 5pm, with the expectation to flex to need where required, managed within flexible working arrangements.
About You
You will need:
- As this role involves regular travel across Devon and Cornwall and due to the location, a driving license and access to a vehicle is considered an essential requirement
- Experience of managing a team
- An understanding of confidentiality and safe working practice in accordance with safeguarding legislation, General Data Protection Regulation and other legal requirements
- Experience of effective delivery of services in the voluntary or statutory sector including complex case management and maintaining case management records
- The ability to build effective working relationships across internal and external stakeholders and work directly with in statutory, voluntary or multi agency settings
- High personal resilience to manage demands of working with ASB
- Competent IT and administrative skills including the use of Microsoft Office packages
- The ability to engage with vulnerable service users.
In Return…
Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Sick pay allowances, maternity and paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression.
About the Organisation
This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities
You may have experience in areas such as Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service.
Please note this role is being advertised by NFP People on behalf of our client.
ID: 1152 LifeSkills Plus Support Worker, LifeSkills
Salary:
- starting at £24,724 pro-rata per annum, raising to £27,232 FTE - 25 hours per week: £16,705 - £18,400 per annum or for 35 hours per week: £23,387.57 - £25,760 FTE per annum for part time, pro rata
- If home-based, additionally £480 home-based allowance pro-rata per annum
- If office-based, additionally £3,679 Inner London Weighting pro-rata per annum
Location: London, with significant travel across Inner London
We typically work fully remotely but offer the flexibility to have an office base.
Hours: Part-time (25-35 hours per week)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 200 community based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.
This is an exciting opportunity for a Support Worker to join our friendly team and help support the growth of our LifeSkills Plus offer across London. You will identify and provide intensive support to adults with complex needs who are further away from employment or training by using a strength based approach, ensuring those accessing the programme receive appropriate practical and emotional support using a mixed programme of home visiting, informal and structured support groups.
Your impact:
You will deliver a range of face to face support and interventions to individuals with complex needs that focus on their strengths and which enable them to consider options and think differently, helping them to feel more empowered and able to face new challenges.
You will support and deliver face to face activities that increase confidence, improve mental health, widen social networks, help with budgeting and enable individuals to seek training, work or volunteering opportunities.
Your skills (for details check the job description and person specification):
You will have experience of working in services that deliver positive outcomes for individuals and their families.
You will be able to demonstrate excellent interpersonal skills and the ability to develop and sustain relationships with colleagues, partners and stakeholders.
You will have the ability to work collaboratively with individuals to identify their support needs, plan, implement and monitor emotional and practical support.
Benefits:
- an annual paid leave entitlement that commences at 25 working days pro-rata, rising each April by one day, subject to a maximum of 30 working days pro-rata plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Complete: the Application Form and send to the designated inbox (16) located on the advert document.
· Closing Date : Monday 6th May 11.59pm
· To learn more about Family Action: Recruitment Pack
· To learn more about our terms & conditions: Summary Terms & Conditions of Employment
· To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey
Interviews are scheduled to take place week commencing 13th May 2024 virtually.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Claire Berwick (email address located on the advert document)
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.
* Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
We're looking for a kind, compassionate and resilient Service Manager to join our Young People Mental Health service in Ealing.
£48,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Oaklands & St Kilda is a pair of 6 unit supported accommodation mental health rehab services working with young people between the ages of 18-25 who may have experienced a mental health-related hospital admission to gain and develop skills for future independent living. The service will support individuals transitioning from Child and Adolescent Mental Health Services to Adult services.
The service forms part of a pair of services supporting up to 12 individuals at any one time across the sites, providing a welcoming and supportive environment for young people across London on a spot purchase basis.
The service aims to support young people to achieve greater independence, manage symptoms of mental health and engage in their local communities.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
As the Service Manager you will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Service.
Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Responsible for maintaining quarterly staff succession plans
Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
Responsible for managing and allocating ??customers to support staff (casework management)
Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Ability to lead and motivate staff ? ?
??H?as experience supporting team members through emotionally challenging situations, and knows when to access available tools for themselves to remain resilient.
Excellent organisation skills
Confident in adapting to a changing environment and capable of dynamically assessing and taking actions to mitigate risk.
For the full list please see our website.
What you'll bring:
Essential:
?Educated to degree level or equivalent
Experience of managing contracts and resources, delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification
Capable of learning and demonstrating proficiency with a variety of digital systems.
Desirable:
Other relevant professional memberships and/or specialist qualifications
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Salary - £33,065 per annum + UWH- £200) per annum
Job Type - Full-Time/Permanent
Hours - 35 hours per week (plus 5 hours paid lunch break)
Location - Remote - Homebased with travel to Berkshire, Buckinghamshire, Hampshire.
We believe that a career is not just about earning a living; it's about leadership, having your say and making things happen that can mean positive changes to the lives of vulnerable people.
We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.
Nacro is launching CAS-2, a national service commissioned by Ministry of Justice to provide accommodation and support as an alternative to custody. We are looking for a of Operational and Management Colleagues to join us at an exciting time of change.
What are the Benefits to Joining Nacro and what you can expect from us.
•A dynamic and supportive team who delivers results for the people we support every day.
•The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.
•A commitment to helping you learn and develop your career.
•Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements and cycle-to-work scheme.
Who are we looking for?
•This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers and those going through the criminal justice system) that meet their needs, contractual requirements and organisational financial targets.
•You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
•We are looking for a Manager who is able to prioritise tasks effectively; ensuring their team are supported, Service Users needs are prioritised and contractual KPI's are met. You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting BASS at external forums and being part of multi-agency meetings.
•You will have previous line management experience and the ability successfully lead and line manage a team. You will have excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills.
•The role offers flexible working in the community (visiting staff and properties), in Berkshire, Buckinghamshire, Hampshire and you can work from home. The role includes lone working, you will meet with your team regularly to discuss complex cases. You will be required to travel for training and team meetings.
Main Duties
•Effectively lead and deliver services which c
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
WHO WE ARE
We are a leading mental health charity on a mission to support Londoners with mental health challenges find and remain in good employment as part of their mental health recovery journey. We have been changing lives for almost 30 years and we have just secured a large contract, submitted in partnership with Shaw Trust and Smart London, to provide Employment Advisors to support NHS Talking Therapy teams across West London. This is therefore an incredibly exciting time to join a thriving organisation at the beginning of an innovative mental health support service.
THE OPPORTUNITY
We are now inviting suitable candidates to apply for the role of Service Lead. This position will manage a team of around 20 Employment Advisors (EAs) and Senior Employment Advisors (SEAs). The role will be guided and supported by a Head of Services, as well as Twining’s established and experienced Senior Leadership Team and Trustees.
THE OFFER
In return we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also practice what we preach in terms of creating a positive working environment to support our own employee’s wellbeing.
Working format – based at NHS Talking Therapy sites, as well as some possibility of working from home
THE ROLE – SERVICE LEAD
You will be responsible for the ongoing day to day leadership and management of the Employment Advisors (EAs) and Senior Employment Advisors (SEAs) in Talking Therapies service across Ealing, Harrow and Hounslow.
You will liaise with managers, clinicians and GPs across the NHS primary care pathways to ensure that services are coordinated and pathways into, and out of, the service are managed effectively and efficiently.
You will ensure the service operates in line with national guidance related to Employment Advisors in Talking Therapies and gives consideration to wider disability employment and retention support models, whilst striving to achieve and maintain national best practice in this field.
You will ensure the team develops in a manner that facilitates clients being referred to the service quickly, so they do not remain unsupported whilst on sick leave, and then support them to return to work swiftly (where appropriate), or to follow the destination that is best suited to their circumstances, enabling individuals to achieve positive service experience outcomes.
You will work in partnership with key stakeholders and contract managers.
This role will require someone experienced in leading the delivery of a mental health support programme, whilst managing and meeting commissioner performance expectations.
SERVICE LEAD RESPONSIBILITIES AND DUTIES
1. To develop and manage the Employment Advisors in Talking Therapies Service, providing high quality, timely assessment and support interventions, including signposting for specialist external advice such as ACAS, welfare benefits advice, union or specialist employment law advice.
2. To have specialist knowledge and understanding of employment support and retention to be able to promote an early intervention model, which predominately focusing on supporting people into their preferred job choice, supporting them to remain in work, or enabling them to gain early access to advice and support to reduce the risk of not starting or losing their employment.
3. To manage the performance activity, data quality and service delivery of the team and ensure they provide an integrated and effective service.
4. To ensure the staff have an understanding of the process and philosophy of the positive benefits that work can have on an individual’s health, as well as understanding the benefit of early intervention and support for those at risk of losing their employment due to poor mental health, disabilities, health conditions or issues at work.
5. To oversee the development of new initiatives within the Employment Advisors in Talking Therapies Service in line with national best practice and planning capacity for the team to meet the anticipated increases in demand for the service as a result of changes in the economy or incidence of poor mental health.
6. Ensure the service works within national and locally agreed frameworks and develop key performance indicators if none exist.
7. To ensure that the team has appropriate arrangements in place to guarantee that efficient, effective, equitable and economical services are provided to all clients.
8. To respond to complaints and suggestions from clients and carers in accordance with policies and procedures, and to participate as appropriate in the investigation of complaints, grievances, significant events and disciplinary manners in accordance with polices and present the outcome of the investigations to the relevant personnel.
9. To lead the team in the development of knowledge, ideas and work practice.
10. To monitor the workload and performance of team members using electronic systems to monitor performance.
11. Provide reports to senior managers and stakeholders regarding activity and exception reports for information.
12. To provide regular line management supervision to members of the team.
13. Ensure all team staff receive annual Appraisals and have personal development plans in place.
14. To participate in own Appraisal to ensure development and planning.
15. To agree and monitor explicit performance targets with staff relevant to service delivery.
16. To monitor staff sickness and absence and offer appropriate counselling or appropriate actions.
17. To recruit new staff to vacancies that may arise within the service.
18. To promote and foster good relations with other teams and agencies and stakeholders, ensuring that any issues are addressed at the earliest stage.
19. To ensure that full and appropriate use is made of information systems and that all relevant activity and intervention is recorded appropriately to enable access to information regarding individual clients and also aggregated data.
20. To attend regular management and planning meetings, workshops and conferences relating to health issues and employment, as appropriate.
21. To remain well informed about the national agenda for Employment and Retention, health and social care, and the economic picture.
22. To keep abreast with current best practice in the field and continue to foster a network of specialist support for those who are employed but need support.
23. To make presentations, where appropriate, to staff, clinical colleagues or management groups regarding current national or local issues.
24. To implement and support any performance management systems agreed by senior managers. To regularly monitor and audit systems and records to ensure compliance with procedures and standards.
25. To take note of and, where appropriate, act upon any external audits or reviews that are of relevance to the team.
26. To take responsibility for the efficient use of resources within the team.
27. Provide the team with specialist advice for more complex cases as required.
28. To undertake any other duties of a similar nature consistent with the responsibilities of this post and as required by your manager.
The role holder must also:
1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.
2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.
3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
4. Receive regular supervision and training to meet individual, team and organization’s needs.
5. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
6. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.
This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager.
The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.
The client requests no contact from agencies or media sales.
Are you interested in supporting people at immediate risk of rough sleeping and making a real difference to the lives of people who are homeless?
This exciting pilot is a new approach to preventing rough sleeping, through the provision of accommodation with onsite specialist move-on support to those who are at immediate risk of sleeping rough. The service will provide a route and support for single homeless clients who are presenting to the Local Authority Housing Options or day centres and at imminent risk of rough sleeping, but not yet rough sleeping.
Where their homelessness cannot be prevented by the council and they are at imminent risk of sleeping rough, a referral can be made into the Rough Sleeping Prevention service.
The service will be based across three London locations in Islington, Lambeth and Kensington and Chelsea and staff will be expected to work across all 3 services .
- 7 day rolling rota including early, mid and late shifts
- (K&C): medium – high support accommodation.
- (Lambeth): medium support accommodation.
- (Islington): Assessment hub space for up to 15 clients. Site will operate 24/7.
Each site will have staff delivering casework and support, providing each person with a comprehensive assessment of their needs and circumstances, and intensive specialist support to secure move on.
The service will work in partnership with the local authority to secure onward move-on options e.g. access the council PRS scheme, advocating for access to supported housing.
As an Assessment and Reconnection Worker, you will:
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Be part of a busy team environment working closely with those new to, or at risk of rough sleeping.
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Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involves the client.
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Build and maintain effective relationships to support clients throughout their recovery.
About you
These roles will suit people with experience of working at pace in a public facing environment with the ability to adapt to new situations; as well as:
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An understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services.
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Good communication skills and the ability to work with others whilst managing your own time.
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The ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation.
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Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives in these key roles; many of our managers began their careers as an Assessment and Reconnection Worker.
How to apply
Click the ‘Apply Now’ Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
You will be able to select your preferred location(s) during the recruitment process. If you are successful we will do our best to match you to a vacancy in your preferred area, however this cannot be guaranteed. Flexibility is appreciated as our teams continue to work in different settings and locations across the city at the current time to support clients where they need us the most.
Closing date: 10am on Tuesday 14 May 2024
Interview and assessments on: 28-31 May 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our Aims:
At Age UK Kensington & Chelsea, we promote the wellbeing of older people through:
· Providing services which support independence
· Learning from this experience to inform our understanding of older people's needs
· Ensuring the voice of older people in Kensington & Chelsea is heard
· Working in close collaboration with other organisations to achieve these aims
Our Values:
· Collective – working in partnership with Older People and our community
· Responsive – to the needs of Older People and our community
· Respectful – in our service to Older People and our community
· Inclusive – in our approach to older people and our staff and volunteers
AUKC employs over 85 staff and our work is supported by many wonderful volunteers. Our culture is one that puts people first in everything we do.
Staff benefits:
As an employee of AUKC you will benefit from:
· 4% employer pension, up to 6% employee contribution
· Cycle to work scheme
· Season ticket loan
· Employee Assistance Program
· 6 free counselling sessions
· Annual leave purchase scheme
Age UK Kensington & Chelsea offers dementia services which make a real difference to residents affected by the condition living in the Borough. Those services include advice, practical help, befriending, social activities and emotional support. The Dementia Support Worker is responsible for managing a caseload of individual clients, providing practical and emotional support to the most isolated and vulnerable in our community. The support takes the form of weekly or bi-weekly visits to the client’s home, as well as contact by phone and email and liaising with social care and health professionals as directed by the client’s wishes or needs.
This role requires the worker to work independently and manage their own caseload. With other members of the Dementia Services team, the Dementia Support Worker will also help with transport, group activities, trips, events, training and local forums.
We are seeking a Part Time Dementia Support Worker (up to 21 hours per week)
THE ROLE - Full-time (37.5 hours per week) / Permanent / Job description and application pack (including details on our benefits) are available to download from our website.
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
YMCA West Sussex Transitional housing provides safe, secure accommodation for young people aged 18-25, who have been, or are at risk of homelessness. Our staff team comprises of Supported Housing Support Workers, Mobile Night Workers and two Managers. We offer a support package alongside the accommodation to actively encourage residents into education, training, employment or voluntary work.
In delivering the role, you will work with the Deputy Supported Housing Manager and the wider housing team to provide effective day to day management of our transitional accommodation service. You will have your own caseload of residents, working creatively and effectively alongside young people to develop their assets and talents and to acquire the skills they need to live independent and fulfilling lives. You will contribute to the smooth and safe running of the service by providing consistency and reliability. You will have a calm, yet assertive manner, being able to handle potentially difficult situations. You will also support young people to safeguard themselves against abuse and risk. There will be times when lone working will be a requirement for this role.
This role is based on site in Horsham and will cover Transitional services across Horsham, Crawley, Burgess Hill and Worthing. Your working hours will be Monday to Friday, 9am-5pm.
ABOUT YOU - We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.
This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people and will be able to actively encourage residents into education, training, and employment.
Ideally, you will have knowledge and experience of working with young people, knowledge of housing and welfare benefits, along with an awareness of all aspects of safeguarding. You will already be a team player but also able to work on your own initiative, along with clear verbal and written communication skills, good IT skills.
It is essential that you hold a current driving license and have access to a car for this role.
If you would like any further information or an informal discussion about this post, please contact . Should you require any assistance with our application process, please email us at
CLOSING DATE - 5 May 2024 at midnight.We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.
Successful candidates will already have the right to live and work in the UK.
An inclusive workplace - We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. We encourage applications from people from all sections of the communities that we serve.
Accessibility - If you require assistance or have questions regarding the application process, please contact us. If you are local to our Head Office in Hove, we can provide you with a paper copy of the job advert and application form.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure (including the Children’s barred list and the Adults’ barred list) via the Disclosure and Barring Service (DBS).
Are you passionate about working with women who have complex support needs and
are experiencing homelessness or are you at risk of homelessness?
We are looking for a Support Worker to work as part of a service that provides late-night and early-morning outreach for women who are sex working and supports women who are homeless or at risk of homelessness.
Note: This post is exempt under Sch 9 Pt 1 of the Equality Act 2010 and is only open to female applicants.
Position: Centre Support and Outreach Worker
Salary: £26,800 - 30,800
Hours: Full time, 36 hours per week (Working pattern includes 1 outreach shift per week, which
is carried out between 9 pm and 1 am. Usual working hours are 8.30 am – 4.15 pm)
Contract: Permanent
Location: London, Stockwell
Benefits: The annual leave entitlement is 35 days per year pro rata, made up of eight bank and public holidays and 27 days annual leave. The 27 days annual leave is normally split between 24 ‘bookable’ days and three closure days that fall between Christmas and the New Year
About the role
The Post Holder will work within Spires’ Women’s Service. This service is comprised of:
A dedicated nighttime outreach service to support women who are involved in street-based sex working. This includes follow up work, casework, and multi-agency working.
Centre-based support for women with complex needs who are homeless or at risk of homelessness. This also includes casework and supporting Spires’ Housing and Homelessness team.
Key responsibilities will include:
· Supporting a caseload of clients
· Completing one nighttime outreach shift a week (this is carried out in the Spires car)
· Supporting in the running of Spires’ women’s drop in services
· Supporting Spires’ Housing and Homelessness service where required
· Representing Spires to external stakeholders at multi-agency meetings
· Ensuring detailed and accurate records are kept of all client work.
About you
You will have previous experience of working with people exhibiting complex needs and people experiencing homelessness. Ideally you will have experiencing supporting women with some of the following support needs: substance addiction, mental health needs, domestic violence, no recourse to public funds and sex working.
You will also bring with you the following skills and experience:
· Experience of challenging appropriately and maintaining clear and appropriate boundaries.
· Networking and effectively liaising with specialist service providers or agencies in order to establish and/or improve access to services for clients.
· Sound understanding of the issues faced by women and other individuals involved in sex work.
· Understanding of the legislation around supporting the victims of Domestic Violence.
· Understanding of the effects of trauma on people and how to work in a trauma informed way.
· Good understanding of safeguarding practices in outreach work, social care and/or day centre environment.
· Good understanding of confidentiality and working with sensitive information.
Please Note: The organisation is committed to equality and diversity and welcomes applications from all sections of the community. This post, however, is restricted to women due to the nature of the role. The Occupational Requirement under schedule 9 (part 1) of the Equality Act 2010 applies.
About the organisation
The organisation was established in response to homelessness, which had become a growing concern in Streatham in the late 1980s. Initially providing a hot meal, clothing and advice to those who came for help, they have developed into an organisation that provides a range of services, including the Housing and Homeless Team and Woman’s Team.
The client requests no contact from agencies or media sales.