Service Support Worker Jobs in London
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the Job:
This role is within our crisis alternative service – Safe Space - which is an out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00pm(midday)-11:30pm across all of our boroughs. The shift pattern for this role is 4:30-11:30pm. This will be on a rota basis across support workers.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis. This will consist of 1:1 support; de-escalating and providing interventions, signposting for specialised or longer-term support, and delivering collaborative self-management plans with clients to improve mental wellbeing. The aim of this service is to de-escalate and prevent further crises.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
- To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
Key Responsibilities:
- Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Promoting people’ rights and responsibilities
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Providing advice, information, practical and emotional support to clients
- Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
- Engaging with clients to show empathy, inspire hope and promote recovery
- Establishing supportive, empowering and respectful relationships with clients and carers/ family
You will have:
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
Benefits of working with us:
- Contributory Pension Scheme
- 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
- Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
- Cycle to Work Scheme
- Flexible working
- Employee Assistance Programme (EAP) including free counselling sessions
- Paid time off for medical appointments
- Training and personal development opportunities
- Access to shared resources and training opportunities via Mind Federated Network
How to apply:
Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Purpose of the Job
Hammersmith and Fulham, Ealing and Hounslow Mind run an innovative crisis prevention service designed as a place for children and young people at risk of mental health crises to de-escalate and have access to a skilled staff team to support them. The Circle is open out of hours (3pm-11pm or 12pm-8pm weekends and holidays), 365 days a year, and has been designed to reduce the need for young people to attend A&E. Co-designed by young people, it is a friendly and accessible space.The mental health adviser role is key to the support that children and young people will receive on site, and you will have the opportunity to work with 5-18 year olds, as well as providing signposting and support to parents/carers and other agencies.
This Mental Health Adviser role would suit an experienced Mental Health Youth Worker, CAMHS support worker, Youth Counsellor, Child Wellbeing Practitioner, Emotional Wellbeing Practitioner, an Assistant Psychologist with some training in MH interventions like CBT, or other roles that have given you experience and skills in working with Children and Young People presenting with difficulties related to their Mental Health.
Key Responsibilities
- Work as part of a team dedicated to providing support to children and young people who are at risk of mental health crisis, or may otherwise attend A&E.
- Offer one to one support via drop in or appointments, and be child-centred in that support.
- Work alongside children and young people, their parents/carers and families in increasing self-management of presenting difficulties.
- Signpost anyone accessing the service to appropriate and local on-going support; and build up your knowledge and networks of such support.
- Understand and implement safeguarding procedures, and be familiar with safeguarding law, and how it applies to our work.
- Follow risk procedures, be familiar with completing risk assessments, and refer to on-call or senior managers appropriately.
You will have:
- A minimum of two years’ experience of supporting children and/young people in a mental health service or similar role in a paid or volunteer capacity, in a 1:1 and group setting
- An ability to form supportive relationships with families, and tailor support to individual need.
- A child-centred approach to work.
- Working knowledge of child and adult safeguarding.
- Demonstrable knowledge and understanding of equality and diversity issues and the ability to integrate into your work.
Benefits of working with us
- Contributory Pension Scheme
- 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
- Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
- Cycle to Work Scheme
- Flexible working
- Employee Assistance Programme (EAP) including free counselling sessions
- Paid time off for medical appointments
- Training and personal development opportunities
- Access to shared resources and training opportunities via Mind Federated Network
How to apply
Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have the commitment and resilience to make a real difference in the lives of some of the most vulnerable people in our communities? If the answer is yes, we’d love to hear from you!
About the role:
We’re looking for passionate and dedicated Project Worker to join our Complex Needs Services in Camden. In this role, you will be part of a dynamic team providing tailored support to clients with multiple and complex needs, including mental health challenges, substance use, offending behaviour, and physical health issues. Using a Biopsychosocial model and working within a Psychologically Informed Environment (PIE), you will deliver high-quality, holistic support to help clients achieve stability and move forward in their lives.
Role responsibilities will include;
- Providing personalised support to clients with multiple disadvantage, including poly-substance misuse, mental health concerns, and histories of trauma.
- Conducting needs and risk assessments, and work collaboratively to develop and implement support plans.
- Promoting harm minimisation and recovery, enabling clients to set and work towards their own goals.
- Supporting clients to develop life skills, manage relationships, build social networks, and access external services and community resources.
- Facilitating group activities and structured interventions as part of our in-house recovery programme.
- Working in a multi-disciplinary setting, coordinating with other professionals to create integrated care plans.
About you:
- Experience of working with multiple disadvantage individuals, including those with substance use, mental health issues, or histories of offending and trauma.
- Proven ability to provide personalised assessments, support planning, and casework.
- Strong understanding of the challenges that disrupt clients' journeys towards independence, such as substance misuse, mental health issues, and domestic violence.
- Excellent crisis management skills and the ability to respond effectively to challenging situations.
- A strong understanding of the strengths and recovery model and experience of working within a Psychologically Informed Environment (PIE).
- Ability to motivate and engage clients through structured activities, group work, and positive interventions.
- Strong time management skills, with the ability to work independently and manage competing priorities.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
If you are passionate about supporting people with complex needs and want to work for a charity that’s leading the way in homelessness prevention, apply today!
Important info:
Closing date: Sunday 13th October at Midnight
Interview date: Week commencing 21st October 2024
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
About the Role:
As a Specialist Multiple Disadvantage Worker, you will be responsible for delivering targeted, person-centred interventions for individuals within SHP’s Camden Adult Pathway Hostels. Your role will involve holding a designated caseload and working closely with the wider client group through our in-house recovery programme. With a strong focus on harm minimisation, dual diagnosis, and strengths/recovery frameworks, you’ll help to empower service users to make positive changes and progress towards independence.
This is a unique role that requires you to build relationships of trust with service users, many of whom have faced significant barriers such as mental health challenges, substance use, and complex trauma. Your support will enable them to access crucial assessments, interventions, and treatments, enhancing their ability to utilise external statutory and community resources. You will also provide guidance and best practice standards to Project Workers, helping to set a benchmark of excellence in delivering complex needs support.
Key Responsibilities:
- Provide specialist interventions and personalised support for service users, including those with complex needs such as mental health issues, substance use, and physical health challenges.
- Develop and implement person-centred support plans, monitor individual progress, and ensure best practice is adhered to within the service.
- Work dynamically with service managers, project workers, and other professionals within the Camden Accommodation Pathway to deliver tailored interventions and improve outcomes for service users.
- Foster proactive working relationships with Adult Social Care, Health, Mental Health, and other specialist providers to improve access and opportunities for service users.
- Advocate for service users with experience of rough sleeping, helping them access the necessary assessment, intervention, and treatment to achieve recovery and maintain stability.
- Facilitate group work and support the in-house recovery programme, promoting a holistic approach to recovery and independence.
About You:
- Demonstrable experience working with individuals facing homelessness or complex needs, such as mental health challenges, substance use, and physical health issues. Experience in residential or accommodation-based services is a plus.
- A strong understanding of the health and social care sector, including how to navigate between and across specialties. A deep understanding of the barriers service users face on their journey towards independence, such as domestic violence, anger management, and learning impairments.
- Excellent person-centred engagement skills, group work facilitation, and the ability to manage complex caseloads. Strong team-working skills with the ability to collaborate effectively with other professionals.
- The ability to create, develop, and implement support plans, with strong time management skills and the ability to work independently, prioritise competing demands, and maintain high standards.
- A passion for supporting some of the most vulnerable individuals in our society and the resilience to work within a challenging but rewarding environment. You will also have the ability to critically reflect on your own practice and continuously strive for improvement.
About us:
At Single Homeless Project (SHP), we believe that everyone deserves a place to call home and the opportunity to lead a fulfilling life. We support individuals across London, helping them overcome homelessness and complex challenges through tailored support, accommodation, and advocacy. Each year, we make a real difference in the lives of over 10,000 single Londoners.
By joining us as a Specialist Multiple Disadvantage Worker, you’ll be part of a compassionate and forward-thinking organisation that prioritises innovation, professional development, and the wellbeing of both staff and service users.
If you are passionate about working with people facing multiple disadvantages and want to contribute to a charity that’s leading the way in homelessness prevention and recovery, apply today! This is more than just a job; it’s an opportunity to be part of a supportive, collaborative, and driven team that’s dedicated to making a lasting impact on people’s lives.
Important info:
Closing date: Sunday 13 October at Midnight
Rounds of Interviews: From Tuesday 22nd October
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Do you believe everyone should have a place to call home and the chance to lead a fulfilling life? Do you have the commitment, enthusiasm and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, this could be the role for you. SHP Rough Sleeping Services have full time Project Worker Complex Needs positions available in our Hackney Accommodation Service and Newham Assessment Service for Rough Sleepers and those who have experienced homelessness.
About the role:
SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 10,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.
We are seeking experienced and highly motivated staff members for our Rough Sleeping Services in Hackney and Newham. The role will require you to work alongside the Service Manager , to provide a high level of support to these clients at our Launchpad Assessment Hub or Hackney Accommodation Service .
You will be in a specialist role designed to work with people who experience multiple disadvantages relating to: mental ill health, physical health & substance use needs. You will also play a key part in reducing the risk of re-offending, liaising with external professionals, preventing homelessness and promoting the independence and social inclusion of these clients.
About you:
- Previous experience of working with people with complex support needs.
- You will work in a trauma-informed way, working creatively with clients in the service.
- Ability to manage a caseload and deliver positive outcomes utilising your knowledge of the health, social care and criminal justice sector.
- A flexible, innovative and creative approach to working with a sometimes hard to engage client group with a history of rough sleeping.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 13th October at midnight
Interview date: Wednesday 23rd October via Microsoft Teams
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Background to the role
AUKEL recruited a new Chief Executive in April 2023, and a new chair in February 2024. In March 2024 we published an ambitious five year strategy which sets out how we want to increase the extent we meet the needs of older people in East London. We have a number of organisational transformation objectives which underpin the strategy; these are things we need to do to strengthen our foundations (following a period of rapid growth) and equip us to deliver safe effective services, at scale, across our footprint.
We are looking for someone to join our team to work with the Service Director to lead the transformation of our Hospital and Home services. These:
- Currently are provided at four hospitals broadly covering four boroughs: Homerton (Hackney), Newham (Newham), The Royal London (Tower Hamlets), Whipps Cross (Waltham Forest). And are staffed by 16 AUKEL employees – three co-ordinators, two project officers, 10 support workers, and an administrator.
- Homerton and The Royal London are jointly commissioned until end March 2029. Newham has been extended to the end of June 2026. Whipps Cross is due to be re-procured, with a short extension under consideration, we aim to jointly bid for this with our neighbouring AUKs.
- Assist vulnerable adults in getting home from hospital, carrying out safety checks in the home, give advice on practical and wellbeing matters, and visiting regularly for a period of four to six weeks after discharge
- Are commissioned based on meeting pre-agreed targets for the number of referrals accepted, and are fully embedded into the hospital discharge system.
- Typically include provision of handyperson services, which is operationally delivered separately by three handypeople.
- Include our (paid for) Home and Care service which is delivered separately to our hospital discharge services, and currently supports c. 40 individuals.
This will be a challenging and rewarding role; you’ll need experience of change management and of leading operations. You will be resilient and will have values which align with ours: Kind, Accountable, Collaborative, Flexible and Inclusive. This is a chance to join our team at an exciting time; we’ll expect a great deal of you but in return you’ll be well supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.
We’re particularly hoping to recruit someone from the global majority as our leadership team doesn’t currently adequately represent the communities we serve.
Job description
Job Purpose
The Head of Hospital and Home Services will work with the Director on strategic and operational planning and provide operational leadership for the range of Hospital and Care services delivered by Age UK East London. This role is a fantastic opportunity to be part of significant organisational change, to make an impact at a local level, and ensure that older people’s needs are recognised and met effectively. The purpose of this role is to:
· Take responsibility for the delivery of the Hospital and Home service, ensuring its delivery requirements are met and we are responsive to new opportunities.
· Manage and maintain good relationships with commissioners and professionals in the local health and social care system.
· Lead a programme of structural and cultural change in the Hospital and Home service:
- Review the service staffing and delivery arrangements, assessing which services need allocated staff and which would be better delivered by a central team.
- Introduce processes and embed good practice in case recording, reporting and data collection.
- Motivate and engage a dispersed workforce, developing a supportive and flexible culture with consistent service standards.
- Ensure that older people who are supported by the Hospital and Home team also benefit from the range of AUKEL services and those provided by other local partners.
· Ensure the hospital discharge service, the handyperson service and the home and care (paid for service) work together efficiently and effectively.
· Address performance issues in the Home and Care (paid for service), working with senior colleagues (in communications, finance and HR) to develop a financially sustainable model.
· Work with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development journey.
As the role develops or AUKEL begins delivering new services, the scope of the role may expand. The post holder will need to:
· Use sophisticated interpersonal and influencing skills to build rapport with a wide range of stakeholders including commissioners, partner providers, senior health and social care professionals, operational staff, volunteers and service users / patients, and maintain AUKEL’s profile with these audiences.
· Motivate and inspire a frontline staff team, using excellent communication skills, a strong understanding of key issues affecting older people, and familiarity with the commissioning environment
· Ensure the services are run to the contract KPI’s for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement approach
Summary of Duties - Key Accountabilities & Deliverables
Coordination and Management of service
· Line manage service coordinators, and oversee the good management of all service staff.
· Ensure the service is delivered in line with contractual requirements
· Working with other senior managers, ensuring good joined up internal referral pathways, clear communication and joint-working where possible
· Ensure the team is fully conversant with the organisation’s CRM (currently Charitylog) and that this is used effectively to record and manage casework and evidence of outcomes and impact of the service
· Ensure the team is knowledgeable about the local service offers and are effective in referring and signposting clients to other relevant services
· Complete and maintain relevant risk assessments.
· Ensure there is cover for gaps in service delivery (e.g. due to A/L or sickness).
· Support team members to supervise volunteers effectively
· Support implementation of any organisation-wide operational changes
· Regularly attend meetings with external professionals as necessary in relation to operational management and delivery of services
Quality and Insight
· Produce quarterly KPI monitoring and evaluation reports for each contract as required to include data, case studies and insight on service delivery and opportunities
· Produce quarterly insight to the Board of Trustees at committee level.
· Monitor compliance in record keeping around key areas
· Continuously review and monitor the service with the aim of improving quality, flexibility, responsiveness and effectiveness, and to identify and respond to new opportunities
General
· Lead the development and delivery of current and future commissioned health services in AUKEL.
· Work with senior colleagues to conduct ongoing ‘horizon scanning’ of changes in national and local priorities and approaches to services, to maximise opportunities and identify upcoming challenges for older people
· Work with local partners to share best practice and develop opportunities to work together
· Develop strategic relationships in the local health and social care system, to gain insights and inroads to future opportunities and build service reputation and influence.
· Continuously gain feedback from the team in considering how the service can develop further, for example around reach, client journey and other areas.
· Work with CE and colleagues to develop new service proposals, to develop the scope and impact of the Hospital and Home team
Leadership and management
· Engage, motivate and inspire the team
· Evaluate and manage overall team and individual performance and wellbeing
· Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful
· Ensure communication and training of the team is in line with contractual requirements and AUKEL policies
· Encourage and provide opportunity for sharing of knowledge within the team and between colleagues within AUKEL
· Take a person-centred approach to line management responsibilities
· Proactively identify opportunities for team members to stretch and use skills to develop them whilst benefiting the team / service / AUKEL
Other
· Perform other duties in connection with the general work of AUKEL when required
· To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of AUKS
· To carry out the duties of the post in accordance with AUKS’s policies and procedures including: Equity and Diversity, Health & Safety, Confidentiality, Complaints, Data security, Safeguarding
· Participate in learning and development opportunities and take responsibility for identifying your own learning needs
Person Specification
Essential Desirable
Experience
Essential
· Of operational service management within Health and/or Social Care within the statutory, voluntary or private sector
· Of strategic service leadership and development
· Of leading change
· Of working with data to monitor outputs, outcomes and reach.
· Of carrying out programme evaluation and report writing.
· Of managing people at (at least) coordinator level, and successfully engaging and motivating staff.
Desirable
· Of working in hospital settings
· Of engaging strategically with the local health and care system
Knowledge & Understanding
Essential
· Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
· Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
· Of the current health and care landscape
Desirable
· Expertise in the needs of older people.
· Clinical knowledge
Skills/Attributes
Essential
· Intermediate IT skills
· Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative).
· Commitment to learning and development and reflective practise.
· Resilience
Additional Requirements
· This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
· Flexibility in working hours to meet organisational needs.
Employment Details
Contract type
This contracted post is for 35 hours per week. We welcome application for flexible working including reduced hours and other flexible working arrangements.
Location
We support hybrid working to suit our team. When in the office, the post holder will be mostly based at our office in Plaistow with frequent visits to the 4 hospitals and to our Head office in Bethnal Green.
Salary
Between £41,200 and £46,350 Plus 5% employer pension contribution.
We have recently introduced a salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.
Holiday entitlement
25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.
Conditions of employment
The job offer is subject to the receipt of two satisfactory Employment References, an enhanced DBS Check and evidence of relevant Qualification.
How We Value Our People
Learning and development
We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.
Flexible working policy
We welcome flexible working requests from day one and anyone can make as many requests as they wish to.
Family Friendly Policy
We have a competitive Family Friendly Policy which includes maternity, paternity adoption and shared parental leave. We have an enhanced maternity and paternity pay policy based on the length of service.
Sick leave policy
We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.
Death in service insurance
We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.
Employee assistance programme
We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.
Menopause and menstrual policy
The policy supports employees in their ability to adequately self-care during their period and menopause, while not being penalised by having to deplete their sick leave.
Open Door policy
The purpose of policy is to encourage open communication, feedback, and discussion about any matter of importance to an employee.
Wellbeing policy
The policy is aimed to promote mental wellbeing among staff and volunteers and tackle the causes of work-related mental health problems.
Duncan Robertson Award
For the outstanding contribution to the wellbeing of older people.
Cycle to work scheme
The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break
Other benefits
Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.
Next Steps
How to apply
To apply, please complete the application form on our website.
Recruitment Timetable
Deadline to receive applications: Monday the 07th of October at 9am
1st stage interviews: Thursday the 10th (online)
Final interviews: Week commencing 14th of October 2024 (in person)
Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department with 2-3 potential slots.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our team and make a positive difference in the lives of Young Carers in Wandsworth. We are seeking a passionate individual to facilitate social activities, mental wellbeing workshops and Young Carer groups and provide one-to-one support. This role is crucial in enabling Young Carers to balance their responsibilities and take care of their mental and emotional wellbeing. By joining us, you will play a vital part in supporting these young individuals, helping them thrive and achieve their full potential.
Please send your C.V and a comprehensive cover letter detailing how you meet the person specification
About the organisation
For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.
nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.
About the post
The Emma Project, Daria House and Jan’s Place are specialist services providing refuge and support services to women who have been subjected to domestic and/or sexual violence and abuse, including women who have been sexually exploited, including through prostitution and who also use substances problematically
About you
You will work closely alongside the refuges Team Leader and Service Manager to implement and deliver a trauma informed approach to refuge services. We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s approach to Prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice.
CV’s will not be accepted.
Closing date: 10am, 30th September 2024
Interview date: 8th October 2024
The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About Age UK Lambeth
We support older people in Lambeth to live enriched, productive and purposeful lives: challenging the stigma of ageing, reducing social isolation and ensuring they get the right support at the right time. We are kind, person-centred and outcome-focused - finding solutions that work by listening, being flexible and including older people in delivering services.
Age UK Lambeth will be working in partnership with Neighbourhood and Wellbeing Delivery Alliance (part of Lambeth Together) to deliver the new Ageing Well Social Prescribing support.
Lambeth Together is a partnership aimed at improving health and wellbeing across Lambeth, uniting a wide range of partners from the voluntary and community sector, NHS, and Lambeth Council. It focuses on creating an integrated health and care system that addresses the needs of the local population effectively and equitably. Central to its operation is the Neighbourhood and Wellbeing Alliance which works towards enhancing community health, supporting individuals through a more cohesive and connected approach to care.
What you’ll be doing?
This role has been developed to work within a specific Lambeth Primary Care Network (PCN) to support their older population access the right support and services that they need to live and age well. This is a new post, and the successful candidate will be key to ensuring the development of new partnerships and local relationships to support Lambeth’s ambitions to ensure older residents can live and age well. Your main responsibilities will be:
-
Undertake mapping of the local community, using existing Age UK Lambeth knowledge and resources and creating new tools for this project to identify services and support available to older adults.
-
Focus mapping exercise on identifying community interventions that will address health inequalities and improve wellbeing for older adults.
-
Using Age UK Lambeth Guides as a template, develop a specific, local guide/ directory for this project.
-
Organise, facilitate and deliver training sessions to PCN staff on how to use the guide, developing and building their understanding on local resources and provision in the local area.
-
Network to identify new services and community groups to be included within the service guide.
What you’ll benefit from
-
Generous pension provision - 7% employer contribution
-
26 days holiday a year rising to 31 days after 5 years
-
A great staff culture with kindness at its heart
Closing date
27th September 2024
Interviews to take place in early October
Using Quick apply please upload your CV, a brief cover letter and answer the 4 questions (in no more than 250 words per question).
The client requests no contact from agencies or media sales.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
This is a new role for The Connection at St Martin’s and reflects our ambitions to deliver housing opportunities for our clients. In our strategy we aim to ensure that 300 of our clients are successfully and sustainably housed.
This is an ambitious target and the person holding the role will need to deliver our existing accommodation services while continuing to network and create relationships with other organisations to bring more opportunities to our clients.
The person in this role will be responsible for managing relationships with existing partners and funders while also securing new partners and funders as necessary to deliver our strategic aim of delivering housing solutions.
Full job description can be found on our website
Salary: £50,547
Closing Date: Sunday 6th October
Interview Date: Thursday 17th October
Our Benefits
• 30 days holiday plus bank holidays
• Generous training budget, plus an annual personal training budget
• Enhanced Sick Pay Policy
• Enhanced family friendly policies
• Day off for moving house
• Hybrid working (depending on role requirements)
• Pension – 5% Employer, 3% Employee
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
Are you passionate about making a lasting difference to the lives of vulnerable adults?
About the role
We are looking to recruit a female Project Worker for our diverse team at the Chrysalis Project in South London. Reporting to the Deputy Manager you will be responsible for providing person-centred support to clients to manage their tenancies and access independence.
As the post-holder, you will be working in our Women only Palace Road location, to maintain an environment of support for women with complex needs.
In this role you will:
- Support clients to liaise with external services like GP, substance misuse teams, mental health teams, social services.
- Support with all necessary skills to enable an individual to move on to more independent accommodation,
- Work shifts which are normally 8am - 8:30pm. You will also be expected to work some weekends and Bank Holidays.
- Carry a caseload of clients and be their lead worker.
About you
You will be able to liaise effectively with external agencies, have clear communication skills, a non-judgemental approach, and a good working knowledge of homeless clients and the challenges they face.
The successful candidate does not have to have direct experience in a similar environment. We are seeking a candidate who is willing to learn and who has a strong understanding of the needs of homeless and vulnerable people, especially those with complex needs. Dedication, personal resilience and a relationship based, non-judgemental approach is essential.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
*For genuine occupational requirement reasons we are looking to appoint a woman only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9)
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 3 October 2024
Interview and assessments on: TBC
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a real and lasting difference to the lives of young people in London?
The Role
An exciting opportunity to be part of a LGBT+ support service.The successful candidate will provide effective person-centred support to LGBT+ people living in Causeway’s specialist LGBT+ supported housing.Support clients to achieve tangible progress in areas such as tenancy management, independent living skills and training/education.Support LGBT+ clients to develop greater self-esteem and self-confidence. Equip clients for independent living and move-on to more independent accommodation.Develop support plans with individual clients that reflect their ambitions and aspirations with clear actions for achieving these. Contribute to risk assessment and safeguarding plans. Ensure clients settle into their accommodation and become familiar with the local area. Work closely with the Housing Team to ensure residents are complying with the terms of their occupancy agreements. Contribute to client involvement within the LGBT+ supported housing service. Be aware of trauma informed working, particularly with regard to trauma experienced by LGBT+ people. Ensure clients are linked into appropriate support services and sustain engagement with services.
Our Organisation
You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.
About You
You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work.
The client requests no contact from agencies or media sales.
Every childhood is worth fighting for. This is our belief. It drives us, and it's the reason our Services team push themselves to transform the lives of children and families – in person, in Hubs nationwide, and through the knowledge they share.
We are currently developing an exciting and innovative service offer to meet the needs of children, young people, families and professionals across the East of England and are looking for Children's Service Practitioner's to join our team to help build capacity and increase our reach to make a difference in the lives of more children and young people.
Our aim is to increase understanding of child sexual abuse and neglect and to raise awareness so that abuse can be identified, responded to and ultimately prevented. We will do this by working with and training local partners to build capacity, skills and knowledge to improve outcomes for children, young people and families.
This is an exciting opportunity to join a new team in developing and building our work in the East of England. The successful candidate will work in a hybrid team, working from home or co-working spaces, supporting the delivery and development of services. In the first instance we will be taking a place-based approach by working in the Luton and Bedfordshire area, however successful candidates will be expected to travel throughout the region.
The ideal candidate will be enthusiastic, flexible and passionate about creating change, working with and making a difference for children and their families. They will have the ability to plan and deliver appropriate services and to support and work alongside partners.
Whilst working within the challenging environment of safeguarding children you will be supported by your colleagues, managers and the wider NSPCC organisation. You will also get an opportunity to work alongside other professionals in the NSPCC to widen your knowledge and skills as well as the opportunity to be involved in our work in schools and campaigning across the East of England. In addition, you will have the opportunity to work with colleagues in other agencies, both statutory and voluntary. Full induction training is provided, and we are committed to ongoing professional development, enabling practitioners to achieve their full potential.
Join us and you'll become part of a team that cares about the work we do and the people we work with. You will discover opportunities to grow, along with challenges and a shared purpose that will bring the best out in you. You will get to find your own way to make a difference that means more, and that impacts young lives.
In return, we offer a full range of family friendly policies and benefits to help achieve a good work-life balance. Our people are at the heart of everything we do. It's because of them that we're able to continue our work to protect children and prevent abuse. We work hard to ensure that that they feel happy and supported in their role.
The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
We have 4 Children's Services Practitioner (Level3) posts available. All applicants must hold a social work qualification to be considered for this position. Please read supporting documents about the role and we encourage interested applicants to make contact to discuss the position further.
Interviews for this position will be held week commencing 14th and 21st October.
We are recruiting for a Duty Worker to join our team in Lambeth (The Gaia Centre), London.
Job Title: Duty Worker
Location: The Gaia Centre (Lambeth), London
Salary: £24,883.20 per annum, including London weighting if applicable
Contract type: Permanent, Part Time
Hours: 30 hours per week. Operating hours of the service 8AM- 6PM Monday- Friday with the expectation to work on some days 8- 4pm or 10- 6pm to cover
The Duty Worker will be working closely with survivors of domestic abuse and other VAWG (violence against women and girls) to provide high quality independent support to survivors at all risk levels and their children. The post holder will play a crucial role in the service delivery, being the first point of contact for survivors who are referred to the Gaia Centre by contacting the survivors, assessing their needs and risks, carrying out and implementing safety plans and needs and will ensure an effective handover to the relevant GAIA team for ongoing support or referring to another appropriate agency for support.
The duty worker will also empower survivors by providing them with emotional, practical, and personal welfare support. You will ensure that survivors are provided with a safe, supportive environment, enabling them to access their rights, make decisions and increase their life options.
The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal and practical options that might increase their safety.
Closing Date: 09:00am on 30 September 2024
Interview Date: 3 October 2024
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a part time Information & Advocacy Community Support Worker in Scotland. You will be home based living in the North of Scotland.
You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.
Please download the job description to see full role responsibilities.
About us:
Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK. We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions. We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: Home based in the North of Scotland.
Please note: you will need your own car and be able to drive for this roles.
*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
**Please note interviews may be held on a rolling basis (via Microsoft Teams) so early application is advisable
The client requests no contact from agencies or media sales.