Service support worker jobs in london

Job Summary

Learning Support Assistants support PiP’s Development Workers to deliver a flexible programme of learning and development opportunities; ensuring that students can actively participate and engage in sessions, giving student’s maximum opportunity to learn and develop. 

PiP’s programmes focus on four learning pathways:

- Independent Living Skills

- Creative and Performing Arts

- Health, Wellbeing and Happiness

- Employment and Vocational Skills

The role incorporates session delivery, recording and monitoring student progress, key working responsibilities such as liaising with student’s support networks and involvement in PiP’s wider work. 

Who We Are

PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.  

Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.

What You’ll Need

• Experience of working with people with learning disabilities, or a similar vulnerable service user group in care or educational settings
• A strong commitment to person-centred support and advocacy
• A passion for enabling positive change in the lives of our students
• The character and communication skills to be an effective and supportive team member
• Energy, initiative and a proactive attitude
• A calm and creative approach to challenges and problem solving

What We Offer:

· You'll get 25 days holiday + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish. 

· An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)

· We offer a travel subsidy to help with the cost of commuting.

· We provide a 4% pension contribution

· Incremental pay progression

· When we can, we try to have an early finish on Fridays for staff at 4 pm

· Free Employee Assistance Programme 24/7 including access to counselling

· We offer regular team meals and social-generally during work hours and they are optional.

· We offer a cycle-to-work scheme and other staff discounts

Our Mission

PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.

Our commitments

PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities. 

PiP keeps all personal information confidential and in line with current data protection legislation and GDPR. 

Closing Date: July 31st 2025

We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.  

About the role:

As a Project Worker Complex Needs in our ELMS Service, you will have the rewarding opportunity to make a real difference in the lives of individuals living with paranoid schizophrenia and other complex needs. Your role will be diverse and impactful, working directly with residents to provide essential support through key working, daily shift delivery, and client recording. You’ll also liaise with mental health professionals, helping coordinate appointments and advocating for residents when needed, ensuring they receive the care and attention they deserve.

You will support clients through structured key working and carry out comprehensive assessments, including risk assessments and goal setting, all while promoting Single Homeless Project’s values and practices. By implementing holistic support strategies, you will empower residents to manage their diagnosis and address their emotional, practical, and housing management needs. The role also includes supporting clients through engaging social activities such as a lunch club, bowling, and an allotment group, creating opportunities for connection and growth. As you guide residents on their journey toward independent living, your work will be pivotal in helping them build the skills and confidence needed to lead fulfilling, healthy lives.

The rota runs over Mon-Sun and some weekends are required. You will also be required to do light household chores and travel between the houses on the project.

About you:

• A working knowledge of severe and enduring mental ill-health, and the interventions and effective approaches to supporting individuals experiencing such conditions.
• Self-motivation and the ability to work under pressure and manage time effectively, prioritising different areas of work according to need.
• The ability to coach someone to undertake a range of practical tasks relating to living independently.
• A Person-Centred support approach and the ability to create collaborative support plans, build rapport, and foster collaboration with residents.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Location: Islington

Salary: £5,221.35 - £5,398.64 (Pro-rated based on 7.25 hours per week/FTE salary of £27,007 - £27,924 (LLW) per annum)

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 7.25 hours per week

Contract: Fixed Term Contract (Until 31st March 2026)

Closing Date: 11th July 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Sessional Playworker at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Islington Refuge Service provides emergency accommodation to women and children fleeing domestic abuse and sexual violence. Sessional play workers deliver high quality safe fun activities that include a combination of enrichment activities, physical games and sports and nutritional education to children up to the age of 14.

About the Role

As a Sessional Play Worker you will be involved in the planning and delivery of a variety of sessions and activities for children and young people at the refuge. This includes listening to children’s ideas to design services around their needs, choices, and aspirations. You will support and involve children in activities which are playful, stimulating, and enjoyable, while promoting their wellbeing and encouraging them to take an active role during the play sessions.

You will work alongside the Family Support Worker, encouraging all children to take part and have as much fun as possible whilst helping to develop children's learning, well-being, and social skills. To be an effective member of our wonderful team the successful applicant will possess excellent communication skills, be enthusiastic and creative

About You

We are looking for individuals with experience of working with children and who are passionate about play and dedicated to providing a welcoming and safe space for all children - supervising the children and ensuring their safety at all times.

The ideal candidate will have in-depth knowledge of domestic abuse and its impact on children as well as practical experience of working with children and within a team. You will also need to demonstrate a proven ability to work on your own initiative and under supervision. A minimum NVQ Level 2 or equivalent in childcare/play/youthwork/sports/coaching or creative arts is desirable. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment.

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Job Title: Service Manager

Location: Royal Borough Kensington and Chelsea (RBKC)

Salary: £38,700

Shift Pattern: 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required. All managers, including this position will take part in the out of hours on call duty. 

As a note, this is one of two positions. This position is a permanent post, and we also have a 12 month fixed term contract opportunity live via Job ID 268355

About the Service Manager Role

We have an exciting opportunity, perfect for you if you are looking to take the next step in your career within a supported housing service! This is a great opportunity for current deputy service managers, or experienced support workers (and/or equivalent) looking for that next step! 

We're looking for a natural leader, someone with experience in supporting people who have struggled with homelessness, substance use, mental health, and/or offending backgrounds. You will be confident in your experience and knowledge and be able to use this to support and lead your team to feel empowered within their roles so they can deliver a seamless and supportive service to our residents to overcome their own personal challenges, and to achieve their personal goals and milestones.

You will have a passion for what we do, and an understanding of the multiple needs that our residents may have, and able to provide a solutions based approach in your work. This role is perfect for someone who is determined, takes pride in their work, and is able to motivate a diverse team. The role includes:

• Leading and motivating a team to deliver high-quality care and support
• Managing complex situations and driving service improvements
• Support a team who directly support individuals in their recovery journey
• Working closely with other teams and organisations to ensure the right support is provided
• Risk Management, Information Management, and Case Recording
• Property and Housing Management
• Financial Management

What we're looking for in a Service Manager:

• Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds
• Experience in frontline, and now able to empower a team to deliver a seamless service
• Confident leadership skills and ability to inspire and motivate a team. While you’ll have support from management, this role requires someone who can take ownership and lead with confidence
• Confidence in using IT; we use various systems and software's so need someone who is confident in learning new IT skills and can navigate around computer systems
• Ability to drive the service forward and implement improvements
• Confidence in managing complex situations and making decisions
• Ability to work at pace, using initiative, making decisions, and proactiveness in your approach
• Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.  

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Service Manager | Residential Manager | Homelessness | Complex Needs | Trauma-Informed Care | Psychologically Informed Environment (PIE) | Recovery and Rehabilitation | Independent Living | Person-Centred Support | Leadership and Management | Team Development. 

Job title: Recovery Worker

Responsible to: Neighbourhoods South Manager

Hours: 37.5 hours per week - Full-time

Salary: £29,446.79 per year (Full-time equivalent), (SC5-SP22)

Contract type: Permanent

Location: City and Hackney

Benefits: See supporting documents for information on benefits.

Main Purpose of the Job:

Mind in the City, Hackney and Waltham Forest, working in partnership with Turning Point and Antidote, provide the City and Hackney Recovery service. A full integrated service, shaped by the community needs and voices of service users, carers, families, & communities, all staff and volunteers will contribute to substance misuse recovery, social inclusion and improving the quality of life of all our service users in the City of London and Hackney borough. This Recovery Worker role will support service users primarily on the opiate pathway and keywork a caseload, supporting service users to decide their goals around treatment and develop plans to achieve these.

About Mind in the City, Hackney and Waltham Forest:

We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.

We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.

We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.

Our values are:

Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney, and Waltham Forest.

Our values are:

Connected: Creating a compassionate and supportive community.

Fair:  We strive for equity- no-one's needs should go unmet.

Brave: We walk with people, offering help by doing what works - proven or new

We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.

We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Those with lived experience of Mental Health are encouraged to apply.

Value-based Recruitment:

We know that for various reasons, not everybody who can successfully perform in a role, performs their best under traditional interview/selection procedures. We are therefore seeking ways to breakdown further barriers in our recruitment & selection process.

Shorted-listed candidates will be provided with some questions to help them prepare for the interview.

How to apply:

For more information on the vacancy and how to apply, click the ‘Apply’ button - Please note that we are unable to consider incomplete applications.

The closing date is by 1st August 2025 at 23:59, however, please do not delay applying as this advert may close before the stated deadline if we find a suitable applicant for the role.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please let us know in your application.

Your privacy and the security of your data is our top priority. Please take a moment to read through our applicant’s privacy notice.

About the role: 

We’re looking for an enthusiastic and compassionate individual to join our team as a Floating Support Worker, where you’ll play a key role in providing empowering, person centred support to individuals across Westminster. As part of a dynamic and diverse team, you will work with clients from a variety of backgrounds, offering tailored support that helps them sustain their tenancies, improve their wellbeing, and work towards achieving their personal goals. Your day to day responsibilities will include delivering psychologically informed support, ensuring clients are actively engaged in their journey, and working collaboratively to ensure holistic and meaningful outcomes. The impact you’ll have will be significant, helping individuals thrive in their own homes and build lasting resilience.

The Westminster Floating Support Service, funded by the Westminster Council, offers vital housing related support that enables individuals to maintain independent living, regardless of their tenancy type. Our service is built on respect for each person’s unique cultural, religious, and personal identity, ensuring that everyone’s dignity is upheld. You will be part of a comprehensive network of professionals, working in partnership to offer seamless support. At Single Homeless Project (SHP), we believe in continuous professional growth, providing all staff with ongoing learning opportunities through an extensive in house training programme. This role not only offers the chance to make a direct, positive impact on people’s lives but also provides a clear pathway for career development within a supportive and forward-thinking organisation.

About you:

• Experience of supporting clients to carry out tasks such as budgeting, calculating benefit entitlements and understanding rent arrears and housing options.
• Experience of working in a client-centred support service working with clients presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessment.
• A demonstrable level of experience and understanding of the range of approaches appropriate to working with multi disadvantages such as substance misuse, mental and physical ill health, dual diagnosis, challenging behaviour, risk of homelessness, offending, antisocial behaviour, social isolation, domestic violence, gang-related issues, young parents, leaving care and learning disabilities.
• The ability to work within a strengths and recovery-based model and engage and motivate people to move towards an appropriate level of independence and inclusion.
• The ability to be self-motivating and manage time effectively, prioritising different areas of work according to need to ensure deadlines are met while maintaining work of a high standard.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 13th July at midnight

Interview date: Wednesday 23rd and Thursday 24th July Online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. 

Support Worker at Plus Services

Are you a positive, engaging and caring person that wants to make a real difference to the world?

Do you think the greatest gift you can give is to make other people’s lives better?

Do you believe that people living with Learning Disabilities and Autism should have happy fulfilling lives, with access to the Community and enjoy the same things the rest of us take for granted?

If you answered “Yes” to these 3 Questions then Plus has an amazing role for you!!!!!

Who are Plus Services?

Plus is one of the most respected Learning Disability and Autism Charities in London with a proud history stretching back more than 30 years.  We have an amazing team that is dedicated to supporting people to live their best possible lives and we have literally changed people’s worlds with the support we have provided.

Our Client Group is quite varied and during the recruitment process you would be specifically recruited to work with those that your personality, skills and experience would fit best with.  Some have really challenging behaviour, but unless you had the capability to best serve those people you would be assigned to a different group.  So, there is no need to worry about being out of your depth.

We also provide industry leading training and on-going support, so rest assured you will be ready for anything the job throws at you.  I cannot promise you it will be easy, but I can promise you it will be worth it.  And when you go home you will know you have made a massive difference and the world is a slightly better place as a result of your efforts.

Who are you?

You are a caring, compassionate and capable individual?  You could be either already working within Social Care or are thinking about joining the sector.  We recognise everyone, regardless of their personal history, talents, abilities and unique personal qualities

What does matter is you must care and you must want to enhance the lives of the people who we support and rely on us.

You will need to be comfortable spending large amounts of your day one-to-one with the Service Users, there is no leaping from client to client here with 15 minute blocks.  You will need to be happy supporting people to learn new skills and become independent.  And you will need to thrive on taking people out into the big wide world, expanding their horizons, bringing a smile to their faces and adding a spring in to their step.

To be considered for the role you will need to be able to:

• Do your share of weekend shifts, sleep-ins, waking nights and bank holidays.
• Be physically fit and able to move freely and physically and to support service users who may be physically dependent.
• Have a supportive attitude and want to help individuals to maximise their lives.
• You must be able to support people with Learning Disabilities who have different ways of expressing themselves
• Be eligible to work in the UK

In return we offer opportunities for professional development and real job satisfaction.  We can help you to develop your professional skills and knowledge and progress toward recognised qualifications such as Diploma in Adult & Social Care levels 3/4/5.

Available positions:

Full time Support Worker (38 Hrs per week)
Locations: Lewisham, Southwark, Greenwich or Sutton

Pay: £27,367
Holidays: 28 days per Annum 

Part time Support Worker 
Locations: Lewisham, Southwark, Greenwich or Sutton

Pay: £27,367 pro-rata
Holidays: 28 days per Annum (Pro Rata)

Bank Support Worker (zero hours contact)

Location: Lewisham, Southwark, Greenwich or Sutton

Salary:  £13.85 per hour.

Holidays: Based on hours accrued

Our benefits package includes:
• Pension contribution scheme
• Fully funded Learning and Development
• Company employee assistance programme service

• Sleep in allowance
   

Redemption Roasters Case Worker

Introducing Redemption Roasters

Redemption Roasters has a clear mission: to reduce reoffending through coffee.

Our coffee is roasted behind bars at HMP The Mount, and we reduce reoffending by: (1) employing prison residents in our roastery, (2) providing barista and technician training in UK prisons and the community and (3) employing prison leavers (our participants) in our 12 London coffee shops. 

By providing paid employment, in-house case work support, and on-going training, we create an environment that supports our programme participants to lead a positive life away from the Criminal Justice System. 

The role of Case Worker

Redemption Roasters is looking to appoint a dedicated Case Worker to deliver personalised support to participants employed across our London coffee shops.

In this role, you will meet one-to-one with participants to support their employment journey. You will use case work sessions to talk through concerns or challenges, discuss professional development and support participants to progress positively. You will play an important role in creating a safe, inclusive and supportive environment that enables participants to succeed.

The successful applicant will be offered comprehensive on-boarding and training, with opportunities to shadow experienced members of the Redemption Roasters team.

Duties

• Effectively manage a caseload of participants, delivering one-to-one support that is tailored to each individual’s needs and goals across all 12 shops. 
• Support participants trained by Redemption Roasters (in-custody and the community) as they prepare for trial-shifts and look to move into employment. 
• Visit Redemption Roasters training programmes in partner prisons to discuss employment opportunities and meet participants ahead of release. 
• Build strong relationships with participants, whilst maintaining professional boundaries.
• Work collaboratively with the Redemption Roasters Shop Managers to support the professional development of participants employed in their shop. 
• Utilise partnership working, signposting and referrals to other organisations to support the positive progress of participants.
• Act as Designated Safeguarding Lead for Redemption Roasters, leading annual policy reviews and ensuring best practice is followed.

Personal specification

Essential

• Experience working with and supporting vulnerable individuals with complex needs
• Empathetic and kind, with a strong belief in the Redemption Roasters mission
• Ability to deal with challenging behaviour and conduct difficult conversations
• Experience balancing competing needs and priorities, with excellent time management
• Understanding of safeguarding requirements and processes

Desirable

• Lived experience of the criminal justice system (either direct or indirect)
• Understanding of the criminal justice system, license restrictions, probation and criminal record disclosure
• Experience assessing risk and making decisions relating to safeguarding, ideally working as a Designated Safeguarding Lead
• An interest in coffee, with insight into working in a coffee shop or hospitality setting

Terms & Benefits

• Permanent contract, 40 hours per week. 
• Salary: £30-35k, depending on experience.
• 28 days annual leave (including bank holidays), with an additional day of annual leave for each year of service up to 5 days.
• Unlimited free hot drinks in Redemption Roasters coffee shops, with discounts on food. 

To Apply
To apply for this role, please submit a CV and short cover note via our hiring platform here. The application should be addressed to Rosemary Ashworth, Head of Impact. The deadline for applications is Friday 18th July at 10am, although applications will be reviewed on a rolling basis.
 

We're looking for a organised, compassionate, and resilient Service Manager to join our Learning Disabilities service in Newham.

£44,000.00 per annum, working 40 hours per week.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The Service Manager will be responsible for the operations of a group of three specialist services, which support a total of seven customers with moderate to high support needs to live in their own homes. The role will provide line management for a Deputy Manager and support teams, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to and the quality of support is of the highest standard possible, ensuring excellent quality of life for customers and a good working environment for colleagues. The role will require the individual to be the CQC registered manager for services, making the person the accountable person with the Care Quality Commission, as well as with commissioners and key stakeholders.

The shift pattern for this role will primarily be Monday - Friday, 9.00am - 5.00pm. There will be a requirement to cover on call, occasional weekend and out of hours.

For a full job description, please visit our website.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll bring:

Essential:
Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant Health and Social Care management qualification - eg QCF Level 5
Experience managing supported living and/or Registered services for adults with learning disabilities and autism
Experience managing the support of customers with high complex needs
Experience of CQC standards and how they apply to services
Knowledge of Safeguarding, DOLs, MCA and regulatory frameworks
Experience of leading on safeguarding concerns
Experience of managing staff teams and delivering supervision as per company policy
Experience producing and supporting the production of customer documentation eg support plans, risk assessments, health action plans
Experience of Positive Behaviour Support (PBS), implementation of PBS plans and how to use PBS to effectively support customers
Experience assessing potential new customers to move into services and able to correctly advice of level of support needed
Experience of mobilising new services and new support packages

Desirable:
Other relevant professional memberships and/or specialist qualifications
Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment
Experience of transforming care / Hospital to home agenda

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Job Title: VAWG/IDVA Complex Needs and Multiple Disadvantage Advocate

ABOUT US

Hopscotch works hard to support women and families facing racial and gender inequity in London. We are proudly anti-racist and anti-misogynist. We take our trauma informed practice seriously, both with service users and within the organisation. We also run a successful Homecare service, with Care Workers supporting vulnerable people in south Camden who draw on care.

WHY HOPSCOTCH?

o Great, supportive culture and values, with low turnover and high levels of contentment

o You will want to work in an environment which is inclusive and non-judgemental. It’s a chance to challenge the status quo and not settle for what isn’t working

o You’ll love being a part of a diverse and vibrant team which has positivity, creativity and problem-solving values and where all voices are heard

o Your dedication will have a meaningful impact on the lives of those in need

o Be with an employer who is a signatory of the Employers Domestic Abuse Covenant (EDAC) – a pledge by businesses to support employees who are survivors of violence

o 25 days annual leave for full time employees, increasing after 5 years employment, with additional paid office closure between Christmas and New Year. Hopscotch believes we all deserve quality time to focus on our friends and family and most importantly, ourselves at this time

o Occupational sick leave

o Regular internal and clinical supervision with qualified therapists

The Role 

· Assertive outreach casework with very vulnerable women

· Responsible for supporting three women in the Borough of Camden

· Intensive support for complex needs with service users with a history of non-engagement with services

Accountabilities:

Casework

· Solution-focused casework interventions with women who have experienced VAWG and severe and multiple disadvantage

· Provide emotional support using a trauma informed approach

· Build and maintain supportive relationships with ethnically Minoritised women

· Ensure ongoing assessment and management of risks associated with service users within an attitude of ‘positive risk taking’

· Provide support with life skills, including practical assistance where skills are not yet developed

· Maintain accurate case notes and up to date records

· Contribute to the completion of outcomes reports and funding returns

· Complete all documents when support work commences and keep up to date with any changing risks to or from the woman.

· Risk assess situations in the moment, act calmly, professionally and be ready to remove self from/ call 999 in situations that appear too high risk to remain in

Advocacy and support service

· Empower women to access benefits and services they need

· Involve service users in the design, development and delivery of the service

Multi-agency

· Engage with a wide range of professionals (some of whom may have very different approaches to problem solving) through a multi-agency approach, and advocate to agencies on behalf of the Project and its service users

· Promote coordinated, joined-up service delivery for service users between violence against women services and drug and alcohol agencies, mental health, housing, health and legal agencies.

· Contribute to a service-wide communications plan and ensure that information about the service is widely available locally to other agencies and is also readily accessible to potential service users

· Educate a wide range of agencies and stakeholders about the challenges faced by women experiencing multiple disadvantage

· Proactively develop links with local statutory and voluntary organisations to provide a range of engagement opportunities for service users in the community

· Attend and contribute to the Domestic Violence MARAC as appropriate

· Contribute to monitoring and evaluation of the Project

· Be self-motivated to research processes and services in order to fully support and advocate for the women. 

· Fully engage with the partner teams and all support and team spaces offered, supporting colleagues with the difficulties they face and celebrating positive outcomes.

Corporate Responsibilities

· Ensure that all Hopscotch and Solace’s policies and procedures are adhered to

· Ensure effective implementation of Hopscotch and Solace’s Equality and Diversity policies and ensure awareness and integration of an equalities and human rights agenda in all your work

· Ensure that the service user is at the heart of all service delivery and development

· Attend all meetings and training relevant to your role

· Act as an ambassador for Hopscotch and Solace

Values, Behaviours & Competencies

· Committed to the purpose of Hopscotch and Solace Women’s Aid, ensuring that the service user is at the heart of service delivery and development

· Feminist in understanding ‘Violence against Women and Girls’

· Committed to fostering innovation and continuous improvement in working practice

· Flexible and open to new challenges, ideas and experiences, and able to be self-reflective

· Committed to understanding diversity and ensuring anti-discriminatory practice is applied in all forms of our work

· Non-judgemental with a commitment to self-care within the team

· Collaborative, building relationships with internal and external partners.

Knowledge, Experience and Skills

· Experience of working within the Violence Against Women and Girls (VAWG) Sector, including experience of risk & needs assessment, casework and safety planning with victim-survivors

· Experience of working with people affected by severe and multiple disadvantage: homelessness, substance use, mental health issues, insecure immigration status, prostitution and offending behaviour

· Experience working with minoritized Global Majority women and a diverse staff team applying anti-discriminatory practice

· Experience of building and maintaining partnerships with other agencies

· An excellent understanding of the issues faced by survivors of VAWG, including a knowledge of options for and rights of women experiencing all forms of VAWG

· Awareness of the intersection between severe and multiple disadvantage and VAWG, and a strong understanding of how the intersection of these issues can make it difficult for people to engage with support

· Knowledge of the particular needs of women from diverse communities and the barriers to accessing support faced by women from Global Majority communities

· An understanding of the impact of trauma on women

· A resilient and assertive approach to reaching out to and building trust and positive relationships with women who are experiencing multiple disadvantage and who may present as reluctant to engage and/or may be presenting in crisis

· Ability to provide solution focused advocacy and support

· Ability to advocate successfully within a multi-agency framework

· Ability to critically reflect on own practice and performance and make use of clinical supervision

· Excellent organisational and IT skills including the ability to be self-servicing, use relevant IT packages and maintain an efficient case recording and data reporting system

· Excellent written and verbal communication skills

Qualifications

· Degree level education and/or IDVA or DAPA qualification (or equivalent experience)

We would love to hear from you

Please send your CV and cover letter – or any questions to to us

Thanks and good luck!

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Volunteers and Peer Mentors are essential to our work, playing a crucial role in supporting service users, staff, and the wider organisation. They bring invaluable skills, experience, and perspectives that enhance our services.

We are in need of proactive Volunteer and Service User Involvement Team Leader who’s dynamic qualities will be key to strengthening volunteer engagement and ensuring service users actively shape our Tower Hamlets services. Collaborating closely with leadership, staff, and service users, you will identify opportunities where volunteers can add value and support the service. Your role includes developing and embedding a local volunteering strategy that promotes recovery and community engagement.

You will also drive Service User Involvement initiatives, fostering a co-produced, inclusive environment where service users have a strong voice and their contributions are recognised. Responsibilities include recruiting, training, and supporting a diverse volunteer network, ensuring meaningful placements within projects and the wider community.

Where: Tower Hamlets

Full Time Hours: 37.5 per week, 
Full Time Salary Range: £35,220.59 - £37,184.91 dependent on experience (based on full time working hours pro rata for part time)

Allowance: £4,133.14 Inner London Weighting

Responsibilities

About the role: 

• Working in collaboration with service leadership colleagues and staff team to identify meaningful opportunities for volunteers
• Supporting with leadership duties across both treatment service and recovery service
• Creating and supporting a positive culture of volunteering within the service
• Recruit, train and coordinate volunteers, peer mentors and recovery champions
• Line manages the recovery champions in post and support them with their professional development
• Be the service lead with coproduction projects across sites including coproduction space and service user activities
• Supporting the welfare and wellbeing of volunteers, peer mentors and recovery champions
• Managing a volunteer recruitment and support strategy within the service
• Volunteering Lead and other service-based Volunteering Leads across the organisation
• Engage with those who access our services, by listening to their views and asking for their feedback
• Represent the views and opinions of those who access our services
• Provide feedback and updates to those who access our services informing them of any changes and decisions.
• Work with staff and community to improve and develop the service
• Lead on service user meetings

About you: 

• Experienced in recruiting, training and managing volunteers
• Aware of the challenges faced by the people using our services
• Experienced in delivering learning and training to others
• Accomplished written and verbal skills and a high degree of IT competency
• Capable, committed, and influential leader
• Experience of promoting the voice of service users
• Excellent time management
• Excellent team working, communication and interpersonal skills
• Empathetic and non-judgemental approach
• Ideally you will posses a level 3 qualification in assessing learner work and Project management and/or team leader experience

What we will give to you: 

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. 

Salary Range (pro rata if part time)

CGL points 31 to 33 (£35,220.59 - £37,184.90)

ILW / OLW /Fringe

Inner London Weighting (£4,133.14)

Closing Date

13/7/2025

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays on a four-on-four off shift pattern.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Horsham Y Centre provides 24-hour supported housing services offering medium levels of housing-related support for young people aged 16-25 with 50 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs, relationship building and wellbeing. Situated in the middle of Horsham, the service has strong links with and contributes to the local community.

We are looking for a Housing Night Worker to join our Horsham Y team. Main areas of responsibilities are:

Safety and security

• Provide a friendly and professional front-of-house welcome to residents, visitors and staff, and ensure the building is safe, secure quiet and welcoming 
• Maximise the wellbeing of residents and visitors by ensuring adherence to health and safety protocols and house rules, all within the terms of tenancy agreements
• Assess and monitor the risks presented by residents to ensure they can keep themselves safe and, where possible, continue their development
• Record all incidents and accidents and share appropriately with the wider team, your manager and, if necessary, the central safeguarding team 

Engagement with residents

• Welcome residents home and provide informal and responsive support so they can articulate their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives
• Ensure resident’s views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive
• Proactively promote the services on offer and ensure residents are encouraged to engage with those services
• Contribute to, or support, evening groupwork activities so that residents can access tailored solutions that meet their needs, wishes and aspirations

Administration and housekeeping

• Undertake tasks as directed, including but not limited to: inputting data, assessments, reviews, case notes onto our client database and entering new residents details/closing ex-resident records
• Completing health and safety/compliance checks, and recording estate inspectors and room checks
• Adding maintenance requests to our property services system

General

• Work as part of a team, on a rota four on four off shift pattern, alongside another Housing Night Worker, ensuring young people at the service have non-judgemental, objective at night, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice 

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and knowledge

• Experience of working in a customer facing environment, remaining calm and solution-focused when dealing with challenging behaviour
• Basic understanding of the support needs of young people and/or adults at risks
• Understanding of the impact of trauma on others, and the ability to work with a strengths-based approach with people who may be in distress
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and Health and Safety check lists
• Basic knowledge of good safeguarding procedures in relation to young people and/or vulnerable adults, and the ability to maintain professional boundaries (training provided)

Skills and abilities 

• Ability to communicate clearly both verbally and in writing for appropriate record keeping (vital for handover to colleagues working day shifts)
• Good interpersonal skills and ability to build and maintain strong relationships
• Ability to work lone work, work autonomously, and use own initiative, as well as being part of a team
• IT skills, including proficiency in MS Office 365 package, as well as healthy and safety and client management systems (training on YMCA DLG systems provided)
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately

Are you passionate about working with Young Carers and making a lasting difference? 

Are you experienced at working with young people and the network of professionals who support them?

If this sounds like you, we would love to hear from you! Apply to join the Carers´ Hub team as our Young Carers Support Worker. This rewarding role sits within the Young Carers Service and the successful candidate will be responsible for undertaking assessment with young carers and their families in order to identify their needs and develop a support plan.

You will work directly with young carers aged 5 and up to achieve positive outcomes, identifying and preventing inappropriate caring responsibilities through whole-family assessments and reviews and ensuring that young carers and their families have access to a range of emotional and practical support appropriate to their needs. You’ll also work closely with the Young Carers Team Leader to support the delivery of our young carers activities programme.

We are looking for someone who has a real passion about our mission and with proven ability in communicating sensitively with children, young people and their families.  You will have excellent organisational skills and be proficient in the use of IT.  You will need to be available for occasional evening and weekend work.

You will have experience working with vulnerable children and young people and will have a strong grasp of the realities of being a young carer in an inner city London borough. 

About Us
Carers' Hub is an independent local charity based in Brixton and works with carers aged five upwards. Whether financial, educational or otherwise, we seek to limit the challenges that unpaid carers face. We achieve this by improving carer’s wellbeing,  connecting carers to support and training opportunities, awareness raising and influencing local policy. 

Benefits

• 25 days annual leave plus bank holidays

• Birthday Leave

• Access to an Employee Assistance Programme

• Hybrid working

Closing date: 9am Friday 18th July

Interviews: Thursday 24th July, at 336 Brixton Road

* Please note, we'll be actively interviwing for this role, and therefore applications might close earlier

Support Worker

We're looking for a kind, compassionate and resilient Support Worker to join our Edward Alsop Court service in Westminster. No personal care or experience is required, just the right values.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:

Annual leave increasing up to 30 days with length of service

Free DBS

Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

Fully paid induction programme and further training

ILM courses and Apprenticeship Programmes

Cycle to work scheme

Employee Assistance Programme for 24-7 confidential support

Online wellbeing resources

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager

Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions

Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available

Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation

Develop and maintain links with all key agencies and service providers in the local community

Empower customers to ensure they receive the service and benefits they are entitled to

Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team

Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

Adhere to Look Ahead' Policies and Procedures

Engage in learning and development activity to increase knowledge and skills

Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate

Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Approachable and open behaviour

Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Thrives on change and enjoys dynamic diverse environments

Is confident with high levels of self-esteem

Is respectful, articulate, and sensitive in style of communication

Is essentially customer-focused

Is motivated towards excellence and improvement of personal performance with a can-do attitude

Ability to cope positively with challenging and diverse behaviours

What you'll bring:

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.

We are Caring and Compassionate.

We are Inclusive and Trusted.

We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.