Services Manager Jobs in Islington, Greater London

About Kinship:

Kinship is a charity committed to supporting families with kinship care arrangements. They provide vital support to families across the UK, ensuring that children in kinship care receive the love, stability, and opportunities they deserve. As they continue to grow, they are looking for a dedicated HR Project Manager to join their team and support their mission.

Purpose of Role:

The purpose of this new role is to support the growth of Kinship by significantly contributing to infrastructural development, ensuring effective day-to-day operations, and seamless delivery of the HR function. As a pivotal role within Kinship, the HR Project Manager will lead on all employee lifecycle activities, creating high levels of engagement and positive experiences for staff.

Working in partnership with the Interim Head of People and Culture, Director of Finance, People and Performance, the wider management team and Kinship’s external HR consultants (HR Dept) to design, develop and embed a high-quality HR function to support the employee life cycle.

Key Responsibilities:

- Ensure all HR matters are handled fairly, consistently, and in line with legal requirements and policies.

- Act as the first point of contact for HR queries and provide guidance to line managers.

- Lead the collation of monthly payroll data and ensure its accuracy.

- Manage HR systems and databases to process employee data in line with GDPR regulations.

- Oversee the recruitment and onboarding process, ensuring an excellent experience for candidates and hiring managers.

- Contribute to the development of Kinship's induction framework and deliver induction sessions for new joiners.

- Identify learning and development needs within the charity and create cost-effective learning plans.

- Support the development and delivery of an effective performance management framework.

- Manage an employee relations caseload and provide support and guidance to line managers.

- Contribute to the development of Kinship's EDI framework and embed EDI principles across the charity.

Skills & Experience Required:

- Demonstrable experience of supporting the development of a high-quality HR function.

- HR certification (e.g., CIPD Level 5 qualification) is essential.

- Strong knowledge of HR best practices, employment laws, and regulations.

- Excellent administrative and data management skills.

- Effective written and oral communication skills.

- Strong interpersonal skills and the ability to work collaboratively.

- High level of accuracy and attention to detail.

- Ability to work on own initiative and manage workload effectively.

- Experience of working in a dynamic and fast-changing environment is desirable.

Compensation & Benefits:

- Competitive salary

- Full Time/Perm Position

- Hybrid Working (3 Days in Office in Vauxhall, London)

- Pension scheme

-- 30 days of holiday per year, plus bank holidays

- Opportunities for personal and professional development

- A supportive and collaborative working environment

If you're passionate about making a difference to the lives of families in kinship care and have the skills and experience we're looking for, we'd love to hear from you. To apply, please send your CV and a cover letter explaining why you're the perfect fit for this role by 17th June 2024. We look forward to welcoming you to the Kinship family!

Kinship is an equal opportunities employer committed to promoting a positive and inclusive working environment.

The Ageing Well Functional Fitness MOT project is aimed at supporting mild to moderately frail residents of the Frognal area of Bexley with falls prevention, improvement of functional wellness and to provide signposting for sessions to enhance functional fitness within this defined area.  The project will be working to engage with people who may be experiencing health challenges but are not accessing support, therefore engaging with them prior to a crisis.

Your role will be to create and lead a network of organisations and individuals to deliver functional fitness "MOTs" and who can provide support for functional fitness.  You will also provide a regular link with the local population which could be utilised by other services and campaigns such as cancer prevention or dementia awareness. You will work to strengthen the network of community groups, statutory services and businesses working together to deliver improvements to health and wellbeing. You will engage with local residents to gather feedback about what is important to them and involve people in the development of additional health and wellbeing support.

Salary: £61,034 per annum 

Flexible location/Home Working with regular travel 

Closing date: Sunday 9th June 2024 at 11.30pm.

Interviews: First interview w/c18 June online with shortlisted candidates invited to a second interview w/c 24 June in Birmingham.

Are you a senior leader and people manager in the not for profit sector looking for your next move? Do you have a strong understanding of the of the challenges faced by homeless individuals and families? If you have a track record of successfully managing multiple services and contracts, then consider moving to Shelter as Head of Community Services and you could soon be making a real difference to people affected by the housing emergency.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About the team

Community Services deliver crucial advice and support needed by individuals, families and communities impacted by the housing emergency, sharing knowledge to assert their housing rights and using the evidence gathered to push for systemic change. The team are based in our 11 hubs around England, and each is overseen by a Strategic Lead. They will report directly to you and the other Head of Community Services.

We work collaboratively with the wider Services team who deliver digital advice via our Telephone and Online Advice Services, as well as second tier advice for professionals, Legal Services, Lived Experience Insight and Quality, Compliance and Planning to ensure contract compliance and support.

The Services directorate has c600 staff and volunteers, operating from multiple locations throughout England.

About the role

An instrumental leadership role which will drive the positive change we need to end the housing emergency. You will support, inspire and motivate Hub teams, to successfully deliver homelessness and housing services through multiple funding streams.  Working closely with partners and stakeholders to achieve our strategic goals.  We need to shift the power dynamic, so you will make sure that the voices of people living with the housing emergency are at the heart of our work. Representing Shelter and your local areas, you will influence practice and culture, leading campaigns for change in housing.

About you

A senior leader and people manager, preferably in the homelessness and housing sector.  You will have demonstrable experience of service delivery across a range of locations, as well as managing multiple contracts and budgets. You have a strong understanding of the challenges faced by homeless individuals and families, with the expertise to use evidence and insight to influence and create change. With a strong track record of leading successful strategic change, you will be able to communicate effectively, negotiate and collaborate to achieve goals.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Manager.

The Advice Manager will take the lead on BIAS’s day-to-day advice services, managing a small team of advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that projects are delivered on time.

This role will also involve working with the leadership team to help identify areas for future development and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

If you are an experienced advice specialist and are looking to step up but don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

KEY WORK AREAS AND MAIN DUTIES

Staff management

• Managing a small advice team, ensuring the quality of the advice provided.
• Providing support and supervision to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
• Ensuring good teamwork and lines of communication between staff, volunteers and partner agencies.
• Creating a positive working environment in which equality and diversity are promoted and staff can do their best.

Quality and service delivery

• Leading the welfare advice services, including contributing to possible future expansion.
• Maintaining a small personal caseload (approximately one day’s work per week).
• Working with the Operations Manager to ensure that BIAS maintains the Advice Quality Standard (AQS) and is successful in AQS renewal.
• Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
• Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.

Operational support

• Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.

For more information about the role and who we are looking for, please see the attached job pack.

Candidates must be eligible to work in the UK. This role will be based in our advice offices but there may be some options for flexible working (i.e. one or two days per week).

WHAT DOES BIAS DO?

BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our Active Ageing Clubs and our Be-a-friend volunteer scheme. We raise over £1 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for possible further expansion in 2024 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.

Unifrog’s mission 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

HE Partnerships at Unifrog

After successfully launching the HE Partnerships arm of Unifrog in 2020, we now support 175+ global universities with raising brand awareness, inspiring the next generation, and developing a talented and diverse pipeline of prospective applicants. We also connect universities with teachers, advisors, and international school counselors through the Unifrog online community and in-person events.

What you’ll do

As HE Partnerships Manager, your role is to grow our university partner numbers and support our existing university partners to get the most out of their partnership with us. A fundamental element of our work with universities is to make sure they’re adding genuine value to our student and teacher community. Your key responsibilities will include:

• Make sales to universities in the UK and around the world

  You’ll set up and conduct meetings with university staff in which you’ll listen to their needs, communicate our mission to them, demonstrate our offering, and seek to secure the university’s ongoing subscription.

• Maintain excellent relationships with existing partner universities, and secure their resubscriptions

  You’ll onboard new partners, conduct regular check-in calls, and consultatively support our partner universities to make the most of their partnership with us in line with their goals. It’s crucial that you maintain a sky-high resubscription rate.

• Deliver our existing services for partner universities

  Our HE offering is new and fast evolving. You’ll be involved in delivering every part of it, including:

  • Insights dashboard

    • Our Insights dashboard and reports use aggregated data from the Unifrog platform to uncover trends at subject and regional levels, and are designed to inform universities’ marketing, recruitment and portfolio planning. You’ll consult with partner universities to help them get the most out of their Insights dashboard, present reports to them, and identify potential upsell opportunities.

  • Student fairs, college counselor networking events, and teacher conferences

    • These events are a great way for our partner universities to interact with our community of students and teachers. We want our events to be useful and enjoyable for all parties. You’ll make sure your partners get involved in the events that best meet their recruitment and outreach objectives, as well as leveraging their best academics and student ambassadors to present to Unifrog students.

• Identify upsell opportunities that will help our partners to achieve their goals

  You’ll seek to build relationships across different university departments, such as Marketing, International recruitment or Widening Participation, to increase our scope of work with each HE partner. Central to this will be showcasing the extra support we offer in addition to the annual subscription.

• Help develop new ways for our university partners to add and receive value

  We are just getting started with how we support universities to add value for the students and teachers using the Unifrog platform, and how we support universities to receive value as well. We want you to play your part in coming up with new services we can deliver: at Unifrog we innovate quickly, and it’s everyone’s job to be creative.

What we're looking for

• Resilient, and motivated to exceed targets

Our sales and resubscription targets are achievable but ambitious. You’ll need to be determined to meet and exceed them.

• Strong communication skills

You’ll be in frequent communication with lots of different people, both within Unifrog and externally – this will be in person, written, over the phone and via video call. You’ll need to be an outstanding communicator.

• Personable, with a track record of excellent relationship management

At Unifrog we’re known for our excellent customer service. You’ll need to provide fantastic support for your partner universities and make sure your team are doing the same.

• Sector insight

We work with Universities around the world that are often very different from each other; you need to be quick to understand how we can be useful to them, and how they can be useful to our students and teachers. 

• Attention to detail

Whether it’s marketing collateral or a new Insights Report, it’s important you have the skills and discipline to carefully check our HE focused content.

• Proactive attitude and willingness to get stuck in

You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success.

Working together

You’ll work alongside our three existing HE Partnership Managers, our HE Partnerships Coordinator, New Business Lead (HE and Employers), as well as people on our marketing, data analysis, and school-facing teams. 

You’ll be line-managed by our Head of HE Partnerships.

Key benefits 

Go to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details 

• £37,485 per year plus commission (OTE of £60,000), plus company wide and team-related performance bonuses. Grade B.

• Full time.

• Work remotely or in our London office. 

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday.

• Start date: as soon as possible, though we will be flexible for the right candidates.

• If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process  

• Deadline: 10:00am (BST) on Monday 17th June 2024. 

• Stage 1: Application form (~1 hour)

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

• i. Why do you want to work at Unifrog? (250 words)

• ii. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)

• iii. Tell us about a time you have either had to meet or exceed a target - what was your approach? (250 words)

• Stage 2: Phone task (15 minutes) ��

• Stage 3: Video call interview (1 hour)

• Short pre-prepared presentation (5 mins).

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).

• Phone interviews will be held throughout the application window. Video call interviews will be held w/c 24th June 2024.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

• Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.

Spitalfields Crypt Trust: Deputy Director of Services

A new and exciting opportunity to join this amazing East London charity embedded in the local community, providing practical help, support and training to people affected by homelessness or suffering from addiction.  The post holder will be at the heart of managing, shaping, and developing SCT’s services, including all aspects of our Therapeutic Programmes, Supported Housing Team, Training and Development, Housing First provision, and emerging women’s and community-based services.

Salary: £40,777 - £48,984

Benefits: 25 days annual leave (increases with length of service), plus bank holidays, 5% employer contribution pension, generous sick leave provision, BUPA Employee Assistance Programme and Health Insurance cash plan (up to £600 pa towards medical costs), season ticket loan, cycle to work scheme

Hours: 35 hours per week

Applicants are invited to submit their CV and a covering letter outlining their suitability and reasons for their interest in the role.

Closing date: 9th June 2024

Please include your notice period and anticipated salary in your cover letter. 

Note: Three years experience in a charity fundraising role is required

Job Title: Corporate Partnerships Manager

Contract: Full-time (35 hours per week)

Location: Anywhere in the UK, we are a parent-friendly, remote-first organisation

Our mission is to support and champion how parents can participate in education and have their voices heard.We are a powerful force for good in education in the UK, that strives to bring homes and schools together for the good of all children and society.We have ambitious plans to increase our impact and have established a central fundraising strategy for the first time.Therefore, we are looking for an experienced Corporate Partnerships Manager to play a key role in securing ambitious partnerships that deliver both income and added value for Parentkind. 

Parentkind has been active in corporate fundraising for less than one year but has already delivered partnerships totalling multiple seven figures in value.  This is a fantastic opportunity to join our growing fundraising team and help to develop our successful corporate partnerships department even further. We are looking for someone with experience in securing a range of partnerships (including COTY, corporate grants, sponsorship, commercial and strategic relationships) with regional and national businesses with the capacity bank income at a 5, 6 and 7-figure level. You will be tenacious in your prospect research, and comfortable to package up creative propositions and compelling proposals tailored to each organisation's objectives. 

If you are excited by the opportunity to build something transformational alongside passionate and committed colleagues, we would love to hear from you. 

You’ll have

• A minimum of 3 years experience in a business development or sales role
• Demonstrable experience in developing mutually beneficial partnerships
• A strong track record of meeting and exceeding financial targets
• A tenacious approach to research and prospecting
• Excellent interpersonal skills, with the ability to build positive relationships with diverse internal and external stakeholders at all levels
• Excellent written communication skills with strong attention to detail and the ability to produce high quality applications, proposals and presentations
• Strong presentation and public speaking skills
• Strong negotiation and influencing skills

You’ll get

• To join a fast-moving charity with an exciting future
• To help build a corporate partnerships fundraising function from scratch, playing a key role in driving forward the charity’s strategy and shaping our fundraising activity
• Remote working full-time with a great online team culture
• 25 days holiday in addition to UK public holidays.
• A package which includes 'Online GP appointments', 'long-term income protection insurance for ill health (2 years at 75%), 'Death in Service Insurance at 4x income' and more.

How to apply

A job description is attached to this listing.

To apply, please submit a CV and cover letter through CharityJob, outlining your motivations for applying for the role and how you meet the Person Specifications.

To arrange an informal discussion about the role please contact the Head of Corporate Partnerships, Georgie Stanton, at georgie dot stanton at parentkind dot org.

The deadline for receipt of applications is 9am 29th June.

Unfortunately, we cannot consider any applications received after the deadline.

Interviews will be held on an ongoing basis via video conference.

Parentkind is committed to a policy of equal opportunities and we ensure that all applicants are treated fairly and equally.We would be grateful if you would complete the equal opportunities monitoring questions when applying online to help us check that we are carrying out our policy of equal opportunities for all people.The information will be kept confidential and will be separate from your application.It will have no bearing on your application. 

Parentkind is committed to meeting the needs of applicants with disabilities.Please let us know if you require any adjustments to your application or interview process.

More about Parentkind

Parentkind is a national federated charity that aims to advance education by encouraging the fullest cooperation between home and school, education authorities, central government and all other interested parties and bodies.We are proud to be the leading membership organisation for parent teacher associations in England, Wales and Northern Ireland.Parentkind seeks to represent all these parent groups as they strive to help every child in their school and we support our 12,500 members to raise £122m annually. 

As well as helping parent groups on the ground, we provide resources to support parent participation in education at school and home so that every child can thrive and reach their potential.Ultimately, we want more parents to be empowered to be involved and engaged in their child’s education.The evidence is clear that parental participation in education benefits children in schools and society and increases the opportunities for social mobility for our younger generations. 

We are working towards a future where this is considered an essential ingredient in the success of our children’s education by society, schools and parents themselves by:

·Engaging and inspiring individual parents

·Supporting our PTA and other member associations and growing the number if PTAs across the UK

·Helping schools be parent-friendly through guidance and training

·Working with partners

·Championing the role of those with parental responsibility in their child’s education through our research and by influencing education sector interests and policymakers.

The charity's impact is significant, and our work ensures that parent and carer voices are heard at a local, regional, and national level.

Do you want to help shape the future of a fairer and more equal United Kingdom? Are you interested in tackling tax dodging and making those with the broadest shoulders pay their fair share? Are you a savvy political operator and a confident policy shaper who would like to use these skills for building momentum for a fairer tax system and a more equal society? Then read on.

Tax Justice UK (TJ-UK) is building momentum for a fairer tax system. We want to see higher taxes on the super-rich to support quality public services and ensure the redistribution of wealth. We also want to curb tax abuse and see fair global tax rules. Tax will be high on the political agenda during a highly anticipated general election and it will be a defining issue for the incoming government. Many sectors will coalesce around the demand for investment in public services, and TJ-UK will be at the forefront of this debate. 

Your role will help to win progressive tax reforms, build political support and anchor our campaigning with sound policy analysis. You don’t need a background in tax policy if you can demonstrate an ability to learn and master complex policy briefs. You do need to be hungry for change and be able to convince people in positions of power that progressive tax reform is sensible and feasible. Your policy expertise, political nouse and parliamentary knowledge will help the team to deliver change.

TJ-UK has a track record of securing campaign wins. We have built strong relationships with parliamentarians, policy makers and a network of influential think tanks and organisations. We also have excellent relationships with many influential media outlets, regularly securing extensive media coverage on tax justice issues. 

We’re looking for a policy/political expert with a track record of achieving political change and a commitment to tax justice. You will be confident in shaping policy, have excellent knowledge of parliamentary procedure and be a strong team player.

If that sounds like you, we’d love to hear from you.

You will: 

• Drive our advocacy, political engagement and external influencing

• Develop and coordinate policy for the organisation 

• Support our campaigns

We're looking for:

• A savvy political operator
• A confident shaper of policy
• A strong team player

The Royal Opera House continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. As a charity we could not plan for our next programme of artistic work, or our community and outreach projects, without the support of our philanthropists and members. As an organisation we are committed to ensuring that all philanthropists and members enjoy a rewarding relationship with the Royal Opera House.

The Development and Advocacy Department are looking to appoint an experienced Philanthropy Manager to join our Philanthropy team on a permanent basis. Reporting to the Senior Philanthropy Manager, in this role you will manage a number of philanthropic relationships and make a significant contribution to the team through developing new initiatives and growing the portfolio.

The ideal candidate profile for this post will be a team player, with the following credentials:

• An established track record in philanthropy or fundraising for major organisations
• Demonstrated success in managing a portfolio of high value relationships with experience of personally securing significant gifts
• Ability to think strategically to devise relevant engagement and cultivation plans and identify opportunities for approaches to prospects
• A balance of experience and innovation to be able to develop new ideas and launch new initiatives successfully
• Credibility as an ambassador in the area of philanthropy, able to work effectively at senior levels and liaise with high-net-worth individuals
• Strong project management skills, with demonstrable experience of solving complex problems, drawing on given resources and collaborative working
• A working knowledge of our repertoire is not a pre-requisite for this role but the ability to upskill quickly in our art forms in order to confidently speak to prospective donors is essential.

The Royal Opera House is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who arefrom a global majority background and/or those who aredisabled,as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

The job pack and full job description are attached below. We are committed to anonymous shortlisting so applications must be submitted via the ROH online recruitment portal. We do not accept CVs and Cover Letters. 

Closing date for applications: 8am, Monday 24th June 2024.

First stage interviews will be online via MS Teams w/c 1st July 2024 with second stage in person interviews at ROH Covent Garden w/c 8th July 2024.

Applicants must have work authorisation for the UK.

Young Adult Carers Service Coordinator

Carers’ Hub works to improve carers’ lives in Lambeth through quality services and community engagement. We are an independent local charity, who work with carers aged five upwards. Whether financial, educational or otherwise, they seek to limit the challenges that carers face and achieve this by improving carer’s wellbeing, connecting carers to support and training opportunities, awareness raising and influencing local policy. We are now recruiting for a Young Adult Carers Service Coordinator to join our team.

As the Young Adult Carers Service Coordinator you will: 

• Deliver an engaging, accessible range of workshops, social activities and one to one support for our young adult carers, working to targets and ensuring timely and accurate reporting to funders.

• Support the wider young carers service by being a first point of contact for telephone and email enquiries. 

• Develop external relationships and communications in a way that promotes the welfare of carers in Lambeth and enhances the image of the organisation. 

• Work with the Carers' Hub team to support our wider organisational objectives and helping out with events, communications and other ad hoc work.

To be considered for this role you will have experience of working with vulnerable young people and managing complex cases as well as knowledge of safeguarding protocols including referring and escalation to Children’s Social Care. Candidates with a professional qualification in health and social care, youth or community work, and/or direct experience of delivering family focused interventions are encouraged to apply. 

Please note, this is a part-time role, 21-hours per week, ideally spread across 3 days. You will be based on site at their Brixton office, with the option of home working 1 day per week, as well as outreach/in the community. You will be required to undergo an Enhanced DBS for Adults and children. 

As the Young Adult Carers Service Coordinator you must be:

• Available to work 9am to 5pm between Monday and Friday (with occasional evening and weekend work)

• Willing to travel within Lambeth

• Willing to undergo a Disclosure and Barring Service check

What can we offer you?

• Professional development,  induction,  ongoing training and support

• Hybrid working

• Permanent contract

• Holiday pay and pension

• Travel reimbursed

Closing date: 9am Friday 21st June

Interviews: Thursday 27th June at 336 Brixton Road

Charity People have partnered with a £4million turnover NFP organisation called Advice UK, to help recruit their new Membership and Services Administrator.

This role is mostly home based, with a requirement to travel to their London office 6 times per year.

The role offers a salary between £24,791 - £26,046 per annum + Regional Weighting.

This is an exciting time to join this growing organisation, reporting into the Membership Manager.

If you have Salesforce CRM experience and previous experience working with members, customers, or clients this could be the ideal role for you.

This is a busy role, so best suited to someone with excellent organisation skills.

Key duties include:

• First point of contact for members and customers
• Receive and respond to a wide range of enquiries via e-mail, phone and online.
• Action enquiries to colleagues and partners, ensuring they are actioned appropriately.
• Maintain accurate records via Salesforce.
• Supporting Member organisations to renew their membership and access member benefits.
• Support the Membership Manager and Membership Officer to recruit new members including the creation and management of leads on Salesforce.
• Support colleagues to map and improve administrative processes.
• Contribute to learning about how AdviceUK can improve the support they provide to members and customers, participating in regular meetings and project work.

Candidates applying for this role must have the following:

• Extensive experience using Salesforce CRM.
• Previous administrative experience.
• Experience delivering a service in a customer-facing environment, ideally within membership.
• Experience and/or an understanding of voluntary organisations, charities, community groups or social enterprises.
• Self-motivated, with an ability to use own initiative.
• Confidence to suggest improvements regarding process or service.

This role will be closing on 14th June, 2024

First round interviews online w/c 1^st July 2024

Next steps:

If shortlisted, you will then be required to answer three questions which will give you the opportunity to demonstrate your experience, skills and personality.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Are you passionate about making a meaningful impact in the lives of young adults facing homelessness? Join our dynamic team as a Deputy Manager - Acasa in Depaul UK, where you will play a vital role in supporting and empowering individuals on their journey towards independence.

About Us:

Depaul UK is UK largest youth homelessness charity dedicated to providing support and opportunities for young adults experiencing homelessness. We believe in creating a positive and empowering environment that fosters resilience and growth. Click the link for more information -

Role Overview:

Due to high number of non-UK nationals sleeping rough in London, there has been a need for a supported reconnection and resettlement service for Romanian nationals, with a focus on working with Roma people. On this basis, the Acasa Service was created to fill this gap. It is a voluntary reconnection service that assists people to reconnect to Romania, where clients have support finding employment, accommodation and accessing welfare services.

We are searching for a suitable Romanian speaking candidate to fill the role of Deputy Manager in our London office. The appointed candidate will join our team of professionals on a full-time (37.5 hours a week), 6 month fixed term contract with possibility of extension.

As the appointed personnel, you will work with Westminster Rough Sleeping services to identify clients who wish to return and are suitable to be referred into the service. You will also assess referrals to ensure prospective clients meet Acasa eligibility criteria, then help them to prepare to reconnect.

Key Responsibilities:

• Ensure that Acasa delivers excellent performance and a high quality service with measurable positive impact
• Work with Depaul colleagues to continuously develop the service, including drafting reports and presentations on the service
• Create relationships with and work closely with local authority partners, as well as  build relationships with colleagues in central and regional government, as well as organisations in Romania
• Respond promptly to referrals, undertake in-depth assessments to assess suitability for the service and to inform support planning.
• Enable clients to access support from a range of statutory and non-statutory agencies while they are in the UK
• Compile and present monitoring reports for funders

Kindly see attached job description for more information about this job opportunity.

What We Are Looking For – Person Specification:

• Fluent Romanian speaker
• An understanding of the particular challenges and discrimination faced by Roma people
• Experience of working and building trust with homeless or vulnerable people
• Experience of taking responsibility for operating safeguarding requirements and procedures
• Experience of working creatively to tailor services to individuals
• Knowledge of the immigration and housing issues faced by non-UK nationals sleeping rough
• Ability to write, implement and evaluate risk assessments, support plans and reports

Note:

Applications submitted without a supporting statement and/or after the closing date and time stated will not be put forward for shortlisting. In addition, an enhanced DBS disclosure will be required for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients.

Applications:

Please apply via the Depaul website only by Sunday 30th June 2024 at 23:59, unless you have specific requirements for an alternative application submission. If you do, please contact the Recruitment team on .

We kindly request no contact from unsolicited recruitment or media agencies.

Background

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. We work in eleven areas/regions of the UK and will support 3000 children in 2023-24.

Our unique Online Reading Volunteer programme pairs struggling five to seven-year old (KS1) readers with reading support volunteers who are working professionals. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.

From a school perspective, online reading volunteers provide direct, meaningful literacy support for up to 10 pupils per class. The programme is particularly suitable for communities where it might be challenging to find parents and other volunteers who can commit to physically visiting schools to boost reading.

For more information please visit our website and watch this short video!

Job Summary

Chapter One is seeking a West Cumbria Programme Manager who is an excellent communicator and is able to both motivate and support schools and teachers to implement our online reading volunteers programme, and also to ensure that the programme’s impact and benefit to disadvantaged communities is maximised throughout the academic year.

The post is ideal for someone looking for part-time, flexible, term-time only work from a home base and who is able to travel frequently around West Cumbria. The postholder will be joining a team of established Programme Managers (also part-time) who work in different parts of the UK and will need to have some flexibility to work additional hours during busy autumn months, and conversely to work fewer hours during quieter periods of the year.

Key Responsibilities:

• Effectively explain Chapter One’s online reading volunteer programme and its benefits to school leaders and teachers

• Install, setup and maintain Chapter One equipment in participating classrooms

• Fully understand the operation of the Chapter One platform and database and communicate this to others

• Organise and conduct initial teacher training and follow-up

• Ensure a smooth initial launch of Chapter One’s programme in every classroom

• Liaise with colleagues performing technical and volunteer support roles

• Through regular visits to/contact with schools, provide on-going embedded professional learning and support to teachers throughout the year as needed

• Proactively monitor classroom adherence/fidelity to the Chapter One model, including systematic review of data reports and volunteer feedback, taking proactive action to resolve problems that arise

• Analyse and manipulate data (largely in Google sheets) to produce reports and identify trends

• Create monthly data summaries for all participating classrooms

• Lead annual review meetings for senior leadership at participating schools

• Support programme monitoring, evaluation and research as required

• Coordinate in person and virtual school ‘visits’ of volunteer teams to classrooms where necessary

• Liaison with corporate partners as required

• Weekly communication and status updates with Senior Programme Manager(s) and wider team

• As a new school year approaches, secure commitments from returning schools and find and target new schools to join Chapter One’s programme

Role Requirements:

Essential

• Highly motivated individual with excellent interpersonal and organisational skills
• Proven track record of working at a senior level in education, project management or a related field
• Proven strength in both written and verbal communication
• Highly IT literate, with excellent computer skills, able to troubleshoot software issues and adept with Google suite
• Ability to manipulate and analyse to draw useful conclusions to improve programme delivery
• Proven ability to work independently
• Self-starter and quick learner
• Ability to adapt and embrace a changing environment
• University degree
• Ability to drive and access to a car for work purposes

Desirable

• Two years of teaching/education experience with primary age children

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.