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Closing in 7 days
YMCA RHG, Selby (On-site)
Base salary £22,800
Posted 3 weeks ago
Capitals Coalition, Remote
£30,100 - £33,000 per year
Posted 1 week ago
NFP People, Leeds (On-site)
£12.50 - £14.00 Per Hour
Posted 2 weeks ago
Page 1 of 1
£28,501 per year
Job description

Problem Solving Team Manager
UK (home-based)


The NHS and Care Volunteer Responders (NHSVR) programme was set up by NHS England, Royal Voluntary Service and GoodSAM in 2020 to support people vulnerable to COVID-19, those shielding or isolating, and the NHS in England and has since expanded into the care sector in June 2023.

The programme continues to evolve as the needs of patients and the NHS change. Therefore, understanding the impact of this programme, changing needs, and any service improvements quickly are critically important.

We’re currently looking for a Problem Solving Team Manager to join us in a home based capacity on a permanent, full time basis.

The Role

As a Problem Solving Team Manager, you will oversee the work of the Problem Solving Team as they deliver parts of the NHSVR programme.

Specifically, the team act as the first point of contact for health professionals, volunteers, clients and the wider sector and you will manage and support them in their day-to-day activities.

The Problem Solving Team is split into three functions: Voice, Problem Solving and Safeguarding, each with different areas of responsibility. The team also engages with stakeholders via updates, communications and digital and remote tools and platforms.

Your role will involve:

- Line managing nine individuals
- Ensuring KPIs, deliverables and contractual targets are achieved
- Identifying and escalating emerging themes that require support and developments within the Programme
- Producing reports and updates on Problem Solving Team performance, key trends and issues
- Ensuring new developments and processes are implemented and monitored
- Ensuring team members are adequately and suitably trained
- Managing multiple key themes and emerging areas of work
- Setting objectives and KPIs to ensure all targets are met
- Managing and chairing individual and collective team meetings

Working Hours

This is a full time role, working 35 hours per week on a permanent basis.

This role will also require weekend and bank holiday availability as it will form part of the normal working pattern.

What you’ll need

- Volunteering and/or charity sector experience
- Experience of managing customer service functions, in particular as part of service delivery in a community and/or health care setting
- Experience of managing volunteer recruitment and deployment
- Extensive experience in large online home-based team management, as well as strategic collaboration, within service delivery and development
- Strong background in the management of frontline service delivery and customer service, with a particular emphasis on issue resolution and support
- A strong understanding of the role the volunteer sector plays within community and/or health and social care setting
- A volunteer management qualification (or relevant experience)
- A project management qualification (or relevant experience)

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £28,501 per annum
- 26 days’ holiday plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this vacancy is 17th December 2023.

Other organisations might call this role Customer Service Manager, Volunteer Manager, Volunteer Services Manager, Volunteer Project Manager, Customer Support Manager, or Contact Centre Manager.

Application resources
More about Royal Voluntary Service

About us

We inspire and enable people to give the gift of voluntary service to meet the needs of the day. Through th...

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Posted on: 06 December 2023
Closing date: 05 January 2024 at 23:59
Job ref: J003456
Tags: Admin,Management,Project Management,Volunteer Management

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