Skills and employment manager jobs

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This role is dedicated to building lived experience participation at Independent Age.  We want to deliver more opportunities for a greater variety of people with lived experience of financial hardship in later life to shape our work in meaningful ways.  

The role will be responsible for developing a lived experience participation network ensuring that our existing and growing work in this area can be delivered smoothly, ethically and in line with best practice and making sure that the voices of those most at risk of financial hardship can be heard. The role will champion and encourage participatory practice across the organisation, developing the long term lived experience strategy and supporting the organisation to learn and grow in this area. 

You should have strong experience of designing, running and supporting participatory activity, particularly with those with lived experience of a pressing social issue.  You will be passionate about making change for those with experience of financial hardship in later life and bring an understanding of what barriers there might be to taking part and how to overcome them.   Exceptional organisational skills are a must, along with great communication and the ability to build relationships with a broad range of people.  

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a part time role, 21 hours per week, which should be worked over a minimum of three days. 

Salary Information:

London based: £46,227 per year, full time equivalent (£27,736 actual)

Homebased: £41,607 per year, full time equivalent (£24,964 actual)

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office are required to attend the office a minimum of 4 days per month). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age on the Careers page of our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS will be carried out for the successful applicant.

Closing Date: 21st June 2026 11:59pm

We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.

The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.

Key Responsibilities

Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:

Team Leadership & Development

• Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
• Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
• Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.

Supporter Care & Experience

• Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
• Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
• Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
• Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
• Oversee the processing of acknowledgements and problem payments.
• Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.

Supporter Retention & Engagement

• Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
• Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
• Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.

Budget & Performance Monitoring

• Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
• Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
• Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
• Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.

Data, Processes & Compliance

• Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
• Manage the development and documentation of procedures covering all supporter care processes and data capture.
• Support colleagues in their use of the CRM database and maintain data entry procedures.
• Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.

Cross-Team Collaboration & Partner Management

• Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
• Take a lead in managing relationships and processes with response handling agencies and other external partners.

Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June. 

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

About us

The Sir Martin Gilbert Learning Centre is an educational charity whose mission is to educate young people about who Jews are and the contributions they have made to society. Our free workshops are integrated with the National Curriculum and rooted in academic research. Since launching in January 2024, we've reached over 5,800 students and built partnerships with schools across England, Scotland and Wales.

We're now entering an ambitious phase of growth, developing deeper relationships with select Focus Schools and building towards a national reach of 25,000 students per year.

The role

This is far more than a management job. As our first School Partnerships Manager, you'll lead our outreach to schools and play a central role in shaping how the Centre develops and grows. Working closely with the Director, you'll drive the number of schools accessing our programmes, deepen relationships with existing partners, and help design our Focus School programme from the ground up.

You'll spend your time:

• Building and stewarding relationships with teachers, heads of department, and senior school leaders
• Proactively identifying and contacting prospective partner schools through outreach, networking and events
• Managing the full partnership lifecycle, from first contact through booking, delivery and follow-up
• Shaping our Focus School programme and contributing ideas for curriculum development
• Representing the Centre at conferences and educational events

This job is for you if…

• You have experience working directly in or with schools, and understand what motivates teachers and senior leaders
• You've worked in relationship management, outreach, partnership development, sales or business development
• You're a confident, persuasive communicator - comfortable on outreach calls, in writing, and presenting in person
• You're self-motivated, well organised, and thrive in a small, ambitious team
• You're genuinely committed to our mission and excited to help shape a young charity at a pivotal moment
• You're committed to safeguarding and the welfare of children and young people

We welcome applications from candidates of all backgrounds and are committed to equity, diversity and inclusion in everything we do.

We're looking for a kind, compassionate and resilient Domestic Abuse Refuge Service Manager to join our Domestic Abuse Social Care Service in Tower Hamlets. No personal care or experience required, just the right values.

£40,000.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Service Leadership and Operational Management

• Lead the day-to-day delivery of the refuge service, ensuring a safe, high-quality, trauma-informed environment for women and children fleeing domestic abuse.

Safeguarding, Risk and Safety Management

• Oversee the completion and quality assurance of customer risk assessments, individual safety plans, and support plans to ensure they remain person-centred, responsive, and outcome-focused.

Staff Leadership and Performance Management

• Provide strong and effective leadership to the refuge team, creating a positive, inclusive, and high-performing culture focused on delivering excellent customer outcomes.

Quality Assurance, Partnerships and Service Development

• Work collaboratively with the Head of Service and Quality team to ensure the service consistently delivers excellent standards of support, achieves compliance requirements, and embeds best practice across all areas of delivery.

Compliance and Professional Practice

• Ensure all work is carried out in accordance with organisational policies, procedures, legislation, and professional standards.

About you:

Knowledge and Experience

• Extensive knowledge and understanding of domestic abuse and Violence Against Women and Girls (VAWG), including the impact on women, children, and families.

Skills and Abilities

• Ability to lead, motivate, and develop teams to deliver high-quality, trauma-informed services.
• Strong risk assessment, decision-making, and problem-solving skills, particularly in relation to safeguarding and high-risk cases.

About us

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Rainbow Migration, the longest-running charity in Europe dedicated to supporting LGBTQI+ people through the asylum and immigration system, is recruiting a Policy and Public Affairs Manage. The Policy and Public Affairs Manager will join our management team and lead on developing our policy positions and engaging with parliament and government.

Responsibilities will include:

· Developing and delivering influencing strategies

· Monitoring and evaluating our policy and public affairs work

· Writing high-quality policy and briefing papers or reports

· Engaging with civil servants, parliamentarians, ministers and other policymakers, influencers or allies

· Working collaboratively with other organisations and stakeholders to achieve change

· Ensuring meaningful involvement of people with lived experience – especially our Refugee Advisory Panel – in our influencing work

· Managing occasional research projects

Rainbow Migration’s vision is that LGBTQI+ people can settle in the UK and lead fulfilling lives. Our values are: 

· Safety: We believe everyone should be safe from persecution and safe to be themselves. We strive to create a safe workplace culture, and we place importance on the wellbeing of everyone involved with Rainbow Migration. 

· Integrity: We are thorough and honest in everything we do, and we take responsibility for our actions. We want to be accountable to our communities and those who support us. 

· Belonging: We welcome and include all LGBTQI+ people, and we celebrate and value their range of experience in terms of gender, religion, race, age, disability status and class. We try to remove obstacles to participation, champion equality and promote a sense of family or home through our services. 

· Respect: We believe that every person is equal and deserves the same level of courtesy, care, and attention. We respect the rights, wishes and feelings of our service users, and campaign for their rights to be respected as they go through the asylum and immigration system. 

Diversity, inclusion and anti-oppression

At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We’re proud to be an equal opportunity employer and we value diversity. We welcome applications from people of all backgrounds and do not unlawfully discriminate on the basis of race, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, or disability status. We consider all qualified applicants, consistent with any legal requirements.

We strive to build a team that reflects the diversity of the community we work in. We are also reviewing what we do and how we do it through an anti-oppression and anti-racism lens, and are investing in being more informed and led by LGBTQI+ people who have sought asylum.

We welcome applications from candidates who have been through the UK asylum system and people of colour, who are currently underrepresented among our staff in relation to our service users.

We offer a guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 if they meet the necessary criteria in the person specification.

To support candidates during the interview process, we send a selection of questions in advance. You are welcome to bring notes with you and also take notes in interviews to help process information. If your interview is online, we can also put questions in the meeting chat. If your interview is in person, we will send details of how to get to the building from both local tube stations and a video showing the interview space. Please let us know if we can make other adjustments to support your interview process.

Role overview

Contract type: Permanent

Hours: Full-time (35 hours per week); working part-time (minimum 21 hours) will be considered. Occasional work in the evenings and at weekends will be required but with plenty of notice. Rainbow Migration encourages staff to maintain a good work life balance and has a TOIL system in place.

Salary: Starting at £46,000 with a potential step increase each year up to £51,253 (pro rata if working part time), plus statutory employer’s pension contribution. We also try to give a separate inflationary increase every April.

Location: Remote or from Rainbow Migration’s step-free offices which are based in London between Vauxhall and the Oval. Hybrid working will also be considered and can be agreed with the line manager as per our hybrid working policy. The successful candidate could work from anywhere in the UK but would be expected to occasionally travel to London and other parts of the country for meetings and events. At the time of posting this advert, staff mostly work from home. Please contact us if you have any questions.

Annual Leave: Initially 25 days per year. After two years of employment, this will increase by one day per year up to a maximum of 28 days (pro rata if working part-time).

Benefits:

· Two days of wellbeing leave to be taken at short notice in each calendar year (pro rata for part-time staff)

· Enhanced parental leave and pay

· Full pay for jury service (up to four weeks), compassionate leave (up to two weeks) and dependants’ leave (up to four days, pro rata for part-time staff)

· Potential for two salary increases a year: a step increase and an inflationary increase

· TOIL system

· Hybrid working policy, including possibility of working abroad for 10 working days (pro rata for part-time staff) each year

· Policy on staff loans or salary advances for difficult times

· Training and learning opportunities

· Occupational health assessments for disabled employees to understand how we can support and make reasonable adjustments

· Employee assistance programme which includes counselling service, wellness advice, legal and money advice, and other matters

· Clinical supervision for staff delivering services (a safe space with an independent therapist to offload and discuss feelings and challenges)

How to apply

Closing date: 9.30 am on Friday 26 June 2026

Interview dates: We plan to do a 30-minute online interview on 6 July 2026 and, if successful at that stage, a further 1-hour in-person interview on 13 July 2026.

Please read the job description and person specification. If you have any questions about the role or would like to find out more before applying, then you can contact the line manager via the email address in the job description.

Please send to the email address you will find in the job description on our website:

1. Your CV

2. A written statement (max 1,000 words). Instead of a written statement you may submit your statement by video or audio recording (max 8 minutes)

We would also be grateful if you could complete the optional monitoring form (please find the link in the job description).

In your statement, please:

1. Explain why you are interested in this role and give examples of how you meet the person specification. In addition to what is on your CV, we want to hear about any relevant skills and experience that demonstrate you meet the necessary (and, where applicable, advantageous) criteria for the role. Skills and experience could be from training, volunteering, interests or life experience.

2. Confirm if you wish to be considered under the guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 (physical or mental impairment that has a ‘substantial’ and ‘long-term’ effect on your ability to do normal daily activities).

3. State how many hours a week you wish to work and if you have a preferred pattern.

4. State if you have or have not used AI to help with your application in any way. If you have used AI, please explain why. While AI can be a helpful tool, we expect all applications to reflect your own experiences, qualifications and style of writing. Transparency is valued, so applications that are obviously written with AI without explanation will not be considered.
 

By submitting an application, you:

1. Confirm that you have the right to work in the UK and will produce the necessary documentation if you are offered this post.

2. Declare that to the best of your knowledge and belief, the information provided in your application is true and correct and that you understand that any false information or statement given will justify your dismissal from Rainbow Migration if appointed.

3. Accept that owing to the nature of the work, if successful, you will be required to disclose all unspent criminal records at the point of conditional job offer and subsequently to undergo a basic DBS (Disclosure and Barring Service) check. See our website for more information.

We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources you will find at the Experts by Experience Employment Network website which may help in preparing your job application.

Privacy notice

If you apply for this role, the information you provide will be processed according to Rainbow Migration's privacy policy (please see the link on our website). Rainbow Migration will not share your information with any third parties unless part of the recruitment process or are legally required to do so. By applying, you are permitting Rainbow Migration to access and use the information for recruitment purposes. Rainbow Migration will store data on unsuccessful applicants for 12 months after the conclusion of the recruitment campaign. Monitoring information is kept separately and is pseudonymised to avoid identification of applicants. It is amalgamated for statistical purposes and the original data is deleted after six months.

We are looking for an experienced and highly organised grant manager with exceptional communication and relationship building skills, to manage all aspects of grants from The Christie Charity to the NHS Trust.

The role will take responsibility for collating project information and supporting internal teams to communicate and demonstrate project impact and ensure accountability to our external partners and audiences.

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.

We are looking for a Digital Learning and Engagement Lead to shape and deliver the digital experience for a UK-wide, government-funded programme supporting around 700 students entering the electronics and semiconductor sector.

You’ll be working within a small, collaborative charity delivering a high-impact national programme. This is not a traditional “content” or “platform admin” role.It is about designing an experience that students actively participate in, return to, and feel part of. You will take ownership of how digital engagement works across the programme, helping to create a connected, high-quality experience at national scale.

Why this role matters

Our programme combines in-person activity, industry engagement and digital learning.

The digital layer is critical. Done well, it:

• Keeps students engaged between events
• Reinforces learning and exposure to industry
• Builds a sense of belonging across a distributed cohort
• Allows us to deliver meaningful impact at scale

This role exists to make that happen.

What you’ll be responsible for

You will own and evolve the digital learning and engagement experience, including:

Platform

• Leading the selection and implementation of a digital learning/engagement platform (LMS/LXP or similar)
• Configuring and managing the platform to ensure it is intuitive and effective

Engagement design

• Designing how students engage with learning content so that it drives participation, not just access
• Developing approaches that encourage students to return, interact and remain connected to the cohort throughout the programme lifecycle 

Content and delivery

• Delivering and managing digital content, including webinars, recorded sessions and curated materials
• Structuring content in a way that supports ongoing engagement

Cohort experience

• Building a sense of community and belonging across a national cohort
• Encouraging interaction and participation beyond scheduled events

Insight and improvement

• Tracking engagement and understanding behaviour patterns
• Identifying drop-off points and introducing improvements
• Using data and feedback to continuously refine the experience

Collaboration

• Working closely with the Communications team to align with wider messaging and campaigns
• Collaborating with programme colleagues to connect digital and in-person activity

What we’re looking for

We are particularly interested in people who can demonstrate:

• Experience designing engaging digital or cohort-based experiences, communities or learning journeys
• A strong understanding of how to encourage ongoing participation and engagement across a distributed audience
• Experience working with digital learning platforms (LMS/LXP or similar), community platforms or digital engagement tools
• The ability to work independently and take ownership in a fast-moving environment
• Confidence using data and insight to improve engagement

You might have developed this experience through roles in learning and development, digital engagement, community building, or product/platform roles.

Experience with cohort-based programmes, digital communities, or engagement analytics would be particularly valuable.

You do not need to meet every requirement. If this role excites you, we encourage you to apply.

Provisional Interview Dates:

• Stage 1 (Telephone) = w/c 22nd June
• Stage 2  = w/c 29th June 

About UKESF

The UK Electronics Skills Foundation (UKESF) is a national STEM education charity working to address the UK’s electronics skills shortage.

We work across schools, universities and industry to inspire more young people to study Electronics and to pursue careers in the sector. Through our programmes, we support students from early engagement through to employment, helping to strengthen the UK’s talent pipeline in a strategically important industry.
We are a small, collaborative organisation with a strong focus on delivery and impact. Our culture is low ego, high ownership and mission-driven, and we are looking for people who want to contribute to meaningful work at scale.

JOB TITLE: Retail Manager

LOCATION: Alderley Edge

DATE WRITTEN: May 2026

ACCOUNTABLE TO: Retail Area Manager

PRIMARY PURPOSE:

To manage an Age UK Cheshire Charity Shop located in the Cheshire area, ensuring efficient and effective management of colleagues, volunteers, premises, sales, and stock to provide a high-quality retail service in relation to agreed performance targets. 

To achieve the maximum potential of funds for Age UK Cheshire by achieving charity retail standards and community engagement.

To ensure all appropriate standards of security and health and safety are met. To organise and manage the day-to-day operations of the store including effective communication with the Head of Retail and reporting of relevant data.

Main Duties:

1. To ensure that the Age UK Cheshire Charity Shop achieves required standards of performance and agreed sales targets:

§  Maximisation of sales through stock rotation, correct pricing, brand awareness and merchandising, to use the full potential of the stock available to you.

§  To gain Gift Aid on eligible donations to Age UK Cheshire to maximise funds for the charity in line with HMRC guidelines. This includes signing up new donors to the scheme and selling stock accordingly.

§  Responsible for managing, training, and developing the Assistant Retail Manager to achieve pre-set objectives.

§  Support, train, and coordinate the work of volunteers in the shop as required.

§  Working with the Assistant Retail Manager to ensure that the shop complies with all the relevant legislation, trading standards and health and safety.

§  Ensuring stock from donors is correctly received and stored within the shop. Working with the Area Retail Manager to make certain of timely collections and suitable deliveries to merchandise appropriately and safely.

§  Administrative systems and working practices to include daily and weekly sales reports, charity log and financial information.

§  Identify stock which can maximise income when sold via e-commerce, auctions, or other sales opportunities.

§  To plan and prioritise special promotions, seasonal adjustments, and sale events.

§  Ensuring professional signage throughout the shop; to be clear and on brand.

§  Engage with the Retail Operations Manager regularly to create a cohesive working relationship with the wider retail team in order to gain support and advice

2. Maintain a high level of commercial awareness by staying informed of sales trends, stock position and local competition.

3. To work as a member of the wider retail team to ensure that all shops across the region are covered appropriately. Have a flexible approach to days worked and location, to provide support to other colleagues and providing holiday cover for the Assistant Retail Manager.

4. To participate in recruitment, induction, training and deployment of colleagues and volunteers. To work with other organisations when necessary to ensure compliance with all legislation and good practice.

5. To develop and manage “designated volunteers” through appropriate training and development, to ensure that they can take responsibility for the running of the shop in the absence of paid colleagues, including holiday cover if necessary.

6. Implement the highest standards of customer care and service.

7. To maximise income by participating in fundraising and trading opportunities.

8. To take responsibility for the shop to implement shop procedures, as follows: -

§  To act as a key holder at an assigned location

§  To prepare the shop for opening by the correct time

§  To close the shop at the correct time and ensuring the shop is secure before leaving

§  To assist in the acquisition of donations including furniture and to liaise with the Area Retail Manager on collection and delivery procedures

§  To sort, prepare and price stock to in line with charity retail processes.

§  To present stock in the sales area to the agreed standard

§  To recruit, train, organise, supervise, and care for the welfare of colleagues and volunteer helpers

§  To reconcile the cash register, banking and to work to Age UK Cheshire’s financial policies and procedures

§  To complete paperwork as necessary, to include use of information technology on computerised systems

§  To carry out Age UK Cheshire’s policy on Health and Safety of colleagues and customers, including all manual handling policies and procedures for goods and furniture, emergency and accident procedures, trading standard policy, refunds and exchange policy.

9. To use initiative to ensure any issues in the shop are resolved quickly and effectively. To follow the correct reporting procedure to inform the Health & Safety Manager of any problems or concerns.

10. To understand and achieve daily/weekly/monthly/annual targets which will be reviewed regularly with the job holder. To undertake performance related reviews with Assistant Retail Managers as required.

11. To be a role model for Age UK’s mission statement and values and to understand how the role of a Retail Manager complements this.

12. To undertake such duties as may from time to time be reasonably requested by management within the flexible definition of the post.

AGE UK CHESHIRE

RETAIL MANAGER - PERSON SPECIFICATION

Essential Criteria:

- strong communicator with the ability to deliver team messages, deal with customer issues and resolve problems with firmness and fairness.

- ability to understand and interpret financial information in order to manage shop performance outcomes.

- good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.

- the ability to recognise stock potential in order to generate income and the importance of attractive presentation.

- supervisory experience with the ability to motivate, inspire and lead a team.

- IT literate

- ability to travel freely between shops (ideally full driving licence and use of a properly insured vehicle during work hours).

Desirable Criteria:

- basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks to include items that sold under Health & Safety regulations.

- proven retail experience

- experience of working with volunteers.

- general understanding/empathy with the aims of the organisation.

Processing stock deliveries will regularly involve carrying and moving heavy stock.  You will also be on your feet for long periods of time.  On occasions you may be required to work on your own within the shop.

AGE UK CHESHIRE

RETAIL MANAGER - ADDITIONAL INFORMATION

The organisation currently operates 9 charity shops and has ambitious plans to open more charity shops which all help to provide funds for the charity to deliver its services for older people in Cheshire, as well as being a location to promote Age UK Cheshire services.

All Age UK Cheshire shops sell unwanted household and personal goods donated by the public and other commercial companies. The success of the shops is dependent upon achieving a regular adequate supply of donations.  Age UK Cheshire shops have established a reputation for selling good quality items, well presented and at reasonable prices. 

The shop staffing structure is supported by volunteer helpers.  They do not receive any payment other than the reimbursement of their exact travel costs from their home to the shop. 

The shops are all expected to trade profitably. Their function is to provide income to the organisation. Each shop is given a weekly sales target to achieve to produce a targeted net profit once rents and other costs have been deducted.

Each shop has a mixture of staff and volunteers covering a 6- or 7-day working period.  The Retail Manager will be supported by an Assistant Retail Manager working flexibly to provide cover at the shop. At times you might be asked to cover other shops depending on staffing issues, so flexibility is a must. Volunteer support is key to the success of the operation and development of “designated volunteers” who can take responsibility for the shop, during some periods of staff absence. 

Location: Shop Base – Alderley Edge. You may be required to cover other shops on an ad hoc basis.

Hours: 36.25 hours per week, worked over 5 days Monday to Sunday.  Hours are required to be flexible to ensure that the shop is staffed appropriately.  There may be a requirement to travel between shops.  In exceptional circumstances you may be required to work 6 days per week. The role will require working over the Christmas period and potentially all bank holidays.

Salary:  £25452.03 per annum (£13.50 per hour).  Overtime payments can be paid for exceptional circumstances where additional days have been worked.

Pension: Age UK Cheshire has an automatic enrolment workplace pension scheme in place for eligible employees.

Leave: 25 days’ leave per annum (plus Bank Holidays) rising after 5 years’ continuous service by one day per year (pro rata) to a maximum of 30 days’ leave after 10 years.

Contract: All new staff are subject to a three-month probationary period. 4 weeks’ notice is required to terminate employment by either side i.e., the employee or Age UK Cheshire. During the probationary period, one week’s notice is required by either side.

Health Care: All staff will automatically join the Age UK Cheshire’s Health Care Cash Plan and will be entitled to receive healthcare benefits.

Criminal Disclosure:  Basic DBS Check applicable for this post.

Age UK Cheshire is a Mindful Employer and positive actions will be taken to ensure that people will not be excluded from working for Age UK Cheshire because of their age, race, ethnicity, faith, marital status, sexual orientation, gender, physical or mental health.

Registered charity no. 1091608

For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

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Brief role description

The Custody Support and Case Worker (CSCW) will enrol participants, enhance job readiness, and provide ongoing support through positive relationships. Responsibilities include signposting relevant activities, addressing barriers and coordinating post-release opportunities. This role involves extensive engagement with participants and partner organisations to ensure a seamless transition and support continuity.

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Who we are looking for

We are seeking a highly organised and self-motivated individual with a strong ability to collaborate effectively with internal and external stakeholders, building positive relationships at all levels, who brings excellent IT skills, including proficiency in Microsoft Office and Outlook, alongside a confident and outgoing approach supported by strong communication, interpersonal and influencing abilities. You will have well-developed presentation and planning skills and be able to engage and motivate individuals, while working comfortably both independently and as part of a tea, taking ownership of your performance, maintaining strong organisational standards, contributing to your ongoing professional development and applying a proactive, solutions-focused approach in a dynamic environment. ​

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Interested? Want to know more about the Charity? Check out our website.

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Eager to know more about the role? Have a look at the Job Description.

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What’s in it for you? Check out our Benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by ​Friday, 19 June 2026.

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Got questions about the role? Get in touch with the People Team at Forces Employment Charity.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying. We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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#LI-DNI

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We are seeking an experienced and passionate People & Culture Manager to lead the delivery of a high-quality, people-focused service. This is a key leadership role responsible for shaping an inclusive, values-driven culture while ensuring effective people operations across the organisation.

You will oversee the full employee lifecycle, provide expert advice to managers and senior leaders, and drive initiatives that enhance employee engagement, wellbeing and organisational development. In addition, you will lead a newly established central operations function, bringing together customer services and administration to deliver a seamless and efficient support service across The Union.

About You

We are looking for a proactive and collaborative professional who is passionate about people and culture. You will bring:

• Strong generalist people management experience, ideally in a similar role
• In-depth knowledge of UK employment law and best practice
• A commitment to inclusion, wellbeing and creating a positive workplace
• A proven ability to drive engagement, culture, and organisational development initiatives
• Excellent communication and leadership skills

Why join us?

• Opportunity to shape and influence organisational culture
• A collaborative and supportive working environment
• The chance to make a meaningful impact on staff and student experience

For more information and to apply, visit our website via the ‘apply’ button.

Application Closing Date: 11:59pm on Thursday 18th June 2026

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are now recruiting an IPS Employment Advisor to join our Connect to Work service across Enfield. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. 

What you’ll be doing 

If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences. 

You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.

You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service. 

What you’ll need 

You do not need previous employment support experience. What matters most is that you bring: 

• A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals. 

• Motivation to help people from all backgrounds move into meaningful work. 

• Confidence speaking with a wide range of people, from clients to employers. 

• Strong organisation skills, with the ability to multitask and manage your workload. 

• Willingness to learn the IPS model and become confident approaching employers. 

We welcome applications from people with lived experience of mental health, personally or through a close contact. 

What we offer 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

• If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

Grow is a youth development charity working with 16-24 year olds facing significant challenges in Sheffield. Many young people we work with experience mental health difficulties that have resulted in social isolation and a lack of engagement in work or training prospects. Our programmes combine coaching with gardening and nature-based activities to help our trainees combat social isolation, boost their wellbeing and develop employability skills.

For our full candidate pack which introduces you to Grow, our strategy and how we work, as well as a full role description please visit our website.

Role Description

The Training Manager at Grow is a pivotal role responsible for the design, delivery, and strategic growth of Grow’s youth employability programmes. The role bridges the gap between programme development and delivery, and ensures every stage of a young person’s Grow journey is meaningful and supports their progression into education, employment or training.

Strategy, Partnerships & Referrals

Develop Grow’s referral strategy and cultivate strong links with key partners across Sheffield.

Coordinate the referral pathway and onboarding of trainees, overseeing the induction process to ensure a welcoming, coaching-led introduction to Grow.

Programme Design & Delivery

Lead the design, development and continuous improvement of the coaching curriculum and resources across Grow Training and Grow Employment, including RHS‐badged content and new pilot programmes.

Deliver high‐quality coaching sessions that blend farm‐based activities with core coaching aims, creating meaningful engagement and supporting deep learning for trainees.

Develop and manage the Google Workspace systems and administrative processes necessary to run both programmes smoothly.

Oversee the quality of 1-to-1 volunteer coaching to ensure consistent trainee support.

Support the evaluation and reporting of trainee progress and overall programme outcomes and impact.

Employment Partnerships & Trainee Transitions

Lead the securing of employment partners and coordinate partnership operations to broaden trainee opportunities.

Develop and coordinate recruitment and HR administration for trainees for the Grow Employment stage

Design and coordinate robust transition pathways, ensuring trainees move confidently into their next phase of education or employment.

Wider Responsibilities

Take responsibility for developing and evolving Grow’s long‐term programme strategy.

Actively develop networks within the green sector to create new opportunities for Grow and our trainees.

Develop a supportive alumni community by organising social events and participating in wider Grow team activities. 

Job Title: Test and Quality Assurance (QA) Engineer - Web Applications

About You:
You would be working within the Cadet Digital Services framework, ensuring the UK’s Cadet Forces MIS and associated web apps are maintained to an exceptional standard. We are looking for a dedicated and detail-oriented Test and Quality Assurance (QA) Engineer to join our Agile Delivery team. If you are passionate about ensuring the highest quality implementation and delivery of web applications and have a proven track record in both manual and automated testing, we’d love to hear from you!

Key Responsibilities:

• Conduct comprehensive manual testing of web applications to ensure functionality, usability, and performance.
• Develop, implement, and maintain automated test scripts using tools such as Playwright, Cypress or Selenium Web Driver.
• Collaborate closely with the development and project teams throughout the Software Development Life Cycle (SDLC), ensuring Agile and SCRUM methodologies are followed.
• Utilise test management and bug tracking tools such as Azure DevOps or JIRA to document test cases, track defects, and manage testing processes.
• Work closely with developers to ensure the seamless integration and architecture of web applications using technologies like HTML5, CSS, and JavaScript.
• Analyse test results, identify problems, and work with developers to seek solutions to ensure optimal performance and user experience.
• Leverage knowledge of Oracle Application Express (APEX) in testing and troubleshooting web applications.
• Work in an Agile environment with a key role in all ceremonies.

Required Skills and Qualifications:

• Proven experience in manual testing of web applications.
• Strong practical knowledge of MS365 applications.
• Strong background in creating and running automated testing scripts (experience with Cypress or similar is highly preferred).
• Solid understanding of SDLC, Agile, and SCRUM methodologies.
• Experience with test management and bug tracking tools (e.g., Azure DevOps or JIRA).
• Knowledge of core web technologies such as HTML5, CSS, JavaScript, and web application architecture.
• Excellent analytical, problem-solving, and communication skills.
• Familiarity with Oracle Application Express (APEX) is a plus.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 2359 hrs on Sunday 21st June 2026 by 2359.

Interviews will be held ishortly after.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

We are looking for an experienced corporate fundraising manager with demonstrable success in building relationships and maximising income from corporate supporters, sponsors and prospects. The role will lead on securing new business partnerships and developing a varied portfolio of exciting opportunities and events.

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.