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Top job
Working Well Trust, Multiple Locations (Hybrid)
£53,040 per year
We are recruiting for a new Service Manager role to support Upskill, Employment Hub and Kingston Supported Employment services​​.
Posted today Apply Now
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Page 1 of 33
Bethnal Green, Greater London (Hybrid)
Kingston upon Thames, Greater London
£53,040 per year
Full-time or part-time (full time 35 hours; we will consider applications for 28 hours/4 days)
Permanent

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Job description

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are recruiting for a new Service Manager role to support Upskill, Employment Hub and Kingston Supported Employment services​​. This is a full-time, permanent role working 35 hours per week; we will consider applications for 28 hours/4 days.

What you’ll be doing 

You will provide collaborative and motivational leadership, ensuring our services deliver agreed outcomes while maintaining a client-led approach.

Your responsibilities will include:

  • Overseeing day-to-day operations and resolving issues as they arise.
  • Leading service planning, implementation and delivery in line with contractual requirements.
  • Building relationships with health, employment, community and funding partners.
  • Monitoring contractual outcomes, delivery timescales, quality standards and key performance indicators.
  • Representing Working Well Trust at contract performance meetings.
  • Supporting Team Leads to develop performance and quality improvement plans.
  • Using audits, reviews and client feedback to improve service quality.
  • Working with the Finance Manager and budget holders to support effective budget management.
  • Ensuring accurate data collection and completion of contract monitoring reports.
  • Supporting staff wellbeing, occupational health cases, reasonable adjustments and effective attendance management.
  • Providing senior management cover and supporting safeguarding and risk escalation.
  • Recruiting, supervising and developing Team Leads alongside the HR Advisor.
  • Promoting consistent induction, supervision, appraisal, training and continuous learning.
  • Working with senior colleagues on organisational strategy, business planning, co-production and cross-service improvements.

What you’ll need 

We are looking for someone who can demonstrate:

  • Experience managing employment support, community or comparable services.
  • Strong leadership and people management skills.
  • Experience monitoring contracts, performance, quality and service outcomes.
  • Confidence working with funders, partners and senior stakeholders.
  • The ability to analyse data and use it to improve services.
  • Sound judgement when managing wellbeing, performance, safeguarding and operational risk.
  • A collaborative, organised and client-focused approach.
  • Commitment to Working Well Trust’s values, policies and procedures.

What we offer 

  • 30 days annual leave plus public holidays (FTE) 

  • Paid company closed days at the end of the year (FTE) 

  • Flexible, paid Wellbeing Hour every fortnight (FTE) 

  • 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

  • We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

  • To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

  • Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

Application resources
Application Instructions

Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.

Organisation
Working Well Trust View profile Organisation type Registered Charity Company size 51 - 100

At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.

Posted on: 24 July 2026
Closing date: 10 August 2026 at 09:00
Job ref: Ops Manger
Tags: Advice / Information, Engagement / Outreach, Recruitment, Wellbeing

The client requests no contact from agencies or media sales.