Social welfare jobs
We are seeking a dedicated and compassionate Caseworker to join our Domestic Abuse team based at our office in Southampton. This role is fully office based and regular travel throughout Hampshire will be required.
You will work shifts between the opening hours of Monday to Friday, 8am-6pm, with extended hours until 8pm on Wednesdays. You will be required to work one late shift every three Wednesdays.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options including job share
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Welcome Bonus: £500 on successful completion of probation period.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.
As a Caseworker you will:
- Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
- Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
- Identify barriers to accessing services & work with partners to provide ongoing support.
- Keep accurate & confidential case records on a bespoke case management system
- Make calls to offer support to victims of domestic abuse, delivering immediate support.
- Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support
- Liaise and actively engage with other local providers to share information on the VS service offer
- Work as part of a team with staff and the volunteer team to provide a seamless service to clients
About You
You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.
You will need:
- Strong written & verbal communication skills.
- Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard
- Good organisational & time management skills, able to manage competing needs and priorities.
- To work effectively both as part of a team & independently
- To develop & maintain partnerships with internal & external organisations.
- The ability to maintain professional boundaries & confidentiality.
- Personal resilience to manage exposure to highly emotional or sensitive demands of the role
This role involves regular travel through Hampshire and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
St James’s Piccadilly is a Church of England parish in the heart of London. In addition to the regular services, a large and dynamic congregation, and committed staff team, we run and support a network of people with refugee asylum seeker lived experience, offering practical help and pastoral care as well partnering with organisations that support refugees and people going through the asylum system.
The successful candidate will have working knowledge and proven experience of the process of claiming asylum in the UK from first arrival to leave to remain and proven experience in supporting individuals going through this process; at least 2 years’ experience of working with volunteers, and team building networks of support; at least 2 years’ experience of providing pastoral care with people who have experienced significant trauma; understanding and appreciation of promoting and championing equity, diversity, inclusion and belonging. Excellent understanding of Microsoft Office 365, computer literacy and online communication including social media.
Candidates do not have to identify as Christian or belong to a religious faith, but the successful candidate will be in sympathy with, and actively promote St James’s ethos and values.
St James’s is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.
St James’s actively welcomes applications from people who are currently underrepresented in our community including people with global majority heritage, people with lived experience of poverty and people who identify as LGBTQ+.
Full role description and including application details can be downloaded from our website.
Closing date for applications: midday Friday 25th September 2026
Interviews: planned for Thursday 8th October 2026
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an Independent Domestic Violence Advisor to join the DRIVE team in London, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role:
You may be a qualified IDVA or a Domestic Abuse Outreach Worker wanting to work alongside professionals in a multi-agency environment, although we will consider applicants from other fields providing you are able to demonstrate comprehensive knowledge and understanding of both domestic and sexual violence.
This role involves both face to face and virtual support in a hybrid model of working. There is an expectation that you will do a mixture of working from home, our office in Singer Street.
As a DRIVE Independent Domestic Violence Advocate you will:
- Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
- Provide a high-quality, front-line service to victims of domestic and sexual abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic and sexual abuse to keep safety central to all services for victims of domestic and sexual abuse.
- Have excellent communication skills, a proactive approach and the confidence to be able to influence the way in which this service is delivered are key.
You will need to:
- Have a knowledge of help-seeking barriers and support needs of victims of domestic and sexual abuse (in heterosexual or same-sex relationships).
- Have a good understanding of domestic and sexual abuse including the impact of abuse on victims and their children.
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic and sexual abuse and their children.
- Understand safeguarding issues, and the legal responsibilities surrounding these issues.
- Experience of direct service delivery to victims of domestic and sexual abuse or other vulnerable people.
- Have strong communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
- Have a strong crisis management skills and the ability to deal with stressful and difficult situations.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Headway UK developed the Approved Provider Scheme in 2011, which is a voluntary standards-based accreditation, for rehabilitation and residential units for people with a brain injury and we are looking for a new part time team member.
- Location: Preference for Midlands based, either home based or in Headway UK’s office in Nottingham.
- Salary: £35,000 FTE (pro rata for 21 hours per week) (days are flexible)
Brief overview
Are you a professional with experience supporting brain injury survivors?
Are you passionate about improving standards or care, for brain injury survivors?
Would you be good at conducting assessments and supporting residentials care units to improve the care that they provide?
Headway UK developed the Approved Provider Scheme in 2011, which is a voluntary standards-based accreditation, for rehabilitation and residential units for people with a brain injury and we are looking for a new part time team member.
By participating in the scheme Approved Provider units affirm their dedication to excellent care, operational efficiency, and continuous improvement. The accreditation of units is then published for families, individuals and professionals to help inform their choices when identifying suitable provision for brain injury survivors. Our accreditation process is designed to be collaborative and supportive, guiding units through every step towards achieving and maintaining exemplary service standards.
The role will involve, conducting and writing assessments and working with the Approved Provider and Training Manager to manage Lead Assessors, who are based around the UK and the Service User Perspective Assessors, who are either brain injury survivors, or family members/ carers.
Embrace Headway’s mission of Improving Life After Brain Injury. Join us to ensure the highest quality care for ABI survivors throughout their journey to recovery.
What you will do:
- Conduct Approved Provider assessments, which includes going into brain injury residential units and assessing the services they provide and making recommendations, to improve practice against the framework.
- Writing and reviewing reports for Approved Provider units, following assessments, that clearly highlight strengths and areas for development.
- Contributing to the development and growth of Headway UK’s Approved Provider scheme, by continuing to drive forward standards and onboarding new units.
- Working with freelance Lead Assessors and Service User Perspective Assessors (who are brain injury survivors or family members) who are based around the UK, to organise assessments and ensure the schemes standards are upheld.
About you
We’re open-minded and welcome all applicants who believe they can succeed. Though ideally, you will have:
- Prior experience of working in the field of acquired brain injury.
- Relevant professional qualification (e.g. occupational therapy, speech and language therapy, clinical psychology, physiotherapy, nursing, social work).
- Ability to write and moderate written reports of high quality and clarity, to provide accurate and accessible feedback.
- Very good IT skills, including be proficient in the Microsoft Office suite (e.g., Outlook, Word, Excel and Teams).
- Ability to gain the trust, confidence, and respect at all levels within external organisations and staff groups.
- Be an excellent communicator, with new and existing Approved Provider units.
Benefits
As a staff member at Headway UK you’ll have access the following range of benefits;
Financial Security
- Competitive Salaries
- Pension - You’ll be automatically be enrolled into the Pensions People with Headway contributing between 5 – 8%
- Occupational Sick Pay Scheme – Increasing with length of service.
- Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for
Flexible Working
- Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
- We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.
Wellbeing
- You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
- Eye Test Vouchers
- Mental Health First Aiders
Holidays and leave
- You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.
- Birthday leave
Benefits
- You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.
About us
Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.
Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.
Safeguarding
At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a criminal background check and two satisfactory references.
Equality, Diversity & Inclusion
We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.
We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.
Please don’t hesitate to contact us if you need support with the application or you would like a chat about what it’s like to work with us.
Thank you for your interest in Headway UK and we look forward to getting to know you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our Independent Sexual Violence Advisor Team
We are growing our specialist Independent Sexual Violence Advisor Team and are looking for exceptional people to join us as Adult ISVAs, Children and Young People’s ISVAs (CHISVAs), and a Family ISVA.
If you are passionate about making a real difference to the lives of survivors of sexual violence, want work that is meaningful, challenging and genuinely impactful, and are excited by the opportunity to develop specialist expertise, we want to hear from you.
You do not need to have worked as an ISVA, CHISVA or Family ISVA before. We are open to applicants who understand the complexity and responsibility of these roles, who bring strong transferable skills, and who can demonstrate the compassion, resilience, professional curiosity and commitment needed to support survivors through some of the most difficult experiences of their lives.
For applicants who are not already qualified, Lincolnshire Rape Crisis will fully fund the accredited ISVA qualification relevant to your role. You will be supported to attend training within your working time and given the support you need to successfully complete your qualification and develop your specialist practice.
This is a huge opportunity to join an experienced, ambitious and dynamic team, develop a career in specialist sexual violence advocacy, and become part of an organisation delivering critical services to survivors across Lincolnshire.
If you want a role where your work matters, where you can keep developing, and where you have the opportunity to create meaningful change for survivors, we would love to hear from you.
This is an exciting opportunity to join Lincolnshire Rape Crisis and become part of a highly skilled, ambitious and values-led organisation committed to transforming the support available to people affected by sexual violence and abuse.
As an Independent Sexual Violence Advisor (ISVA), you will provide specialist, trauma-informed and survivor-centred advocacy to survivors across Lincolnshire. You will support individuals whether or not they choose to report to the police, helping them understand their rights and options, access appropriate services and make informed decisions about their support.
For clients who choose to report, you will help them navigate every stage of the criminal justice process, from making an initial report and progressing through a police investigation to decisions made by the Crown Prosecution Service and any subsequent court proceedings. You will explain complex processes in a clear and accessible way, provide regular updates, liaise with criminal justice agencies, support clients to prepare for court and attend court with them where required.
You will provide consistent, independent advocacy throughout each client’s journey, ensuring their voice, choices and wellbeing remain central. You will work closely with the police, courts, Crown Prosecution Service, health services, safeguarding teams and voluntary-sector partners, while remaining independent from the criminal justice system.
The role includes managing a varied caseload, developing individual support and safety plans, identifying and responding to risk, maintaining accurate and confidential records, and advocating confidently on behalf of clients. You will be supported by an experienced management team, regular supervision, specialist training and a wider multidisciplinary team passionate about delivering exceptional services.
What We Are Looking For
We are looking for dynamic, motivated and compassionate individuals with excellent written and verbal communication skills. You will be able to communicate sensitively with people who may be distressed, overwhelmed or experiencing significant uncertainty, while also engaging confidently and professionally with a wide range of agencies.
You will be resilient, highly organised and able to manage a demanding caseload without losing sight of the individual person behind each case. You will demonstrate sound professional judgement, strong boundaries and the ability to remain calm, responsive and solution-focused in complex situations.
We are particularly interested in applicants who:
- Are passionate about improving the experiences of survivors of sexual violence and abuse.
- Can build safe, trusting and professional relationships.
- Have exceptional communication and interpersonal skills.
- Can explain complex information clearly and sensitively.
- Can advocate confidently and challenge professionals appropriately.
- Are proactive, adaptable and able to use their own initiative.
- Can manage competing priorities and maintain accurate, high-quality records.
- Understand the importance of safeguarding, confidentiality, equality and professional boundaries.
- Are committed to learning, reflective practice and continuous professional development.
- Can work collaboratively while bringing energy, ideas and initiative to the wider team.
Experience of advocacy, casework or supporting people within health, social care, criminal justice, safeguarding or the voluntary sector would be advantageous. Knowledge of the criminal justice system and the impact of sexual violence is desirable; however, we also welcome applicants with strong transferable skills and the commitment and ability to develop specialist knowledge.
Why Join Lincolnshire Rape Crisis?
Lincolnshire Rape Crisis is a growing, innovative and specialist organisation with an established reputation for providing high-quality services to survivors of sexual violence and abuse. We are proud of our skilled workforce, strong partnerships and commitment to ensuring survivors receive the support, advocacy and choices they deserve.
You will join a supportive and forward-thinking organisation where your professional development, wellbeing and contribution will be valued. We invest in our staff through specialist training, structured supervision, reflective practice and opportunities to develop within an expanding range of services.
Our work is challenging, purposeful and genuinely life-changing. We are looking for people who want to bring their skills, energy and ideas to an organisation that is ambitious for its clients, its staff and the communities it serves.
We offer trauma informed therapeutic and advocacy support to anyone who has experienced any form of sexual violence at any point in their life.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Role: Service Manager – Supported Accommodation for Autistic Adults
Salary: £31,365 per year
Hours: 37.5 hours per week
Contract type: Permanent
Location: Bath
Additional information:
- Participation in an on-call out-of-hours rota.
About Alongside
Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.
If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!
About the Role
We are looking for a passionate and dynamic leader to manage our Supported Accommodation for Autistic Adults service in Bath.
You'll be responsible for managing day-to-day service delivery, ensuring contractual and organisational standards are met while creating a positive, supportive environment where both staff and clients can thrive. Working closely with internal colleagues, commissioners and external partners, you'll drive continuous service improvement and ensure positive outcomes for the people we support. You will maintain a visible and active presence at the project and ensure that service improvements are embedded.
This is an exciting opportunity for an experienced manager who is passionate about leading teams, developing services and making a lasting difference within the local community.
If you’re ready to make a real impact and be part of a team that changes lives, we’d love to hear from you!
What you’ll be doing
- Building an effective and motivated team, promoting a positive culture and supporting staff to provide expert support to clients.
- Managing our Support Workers, including 1-to-1s, annual objectives, monitoring performance, and recruiting and inducting new starters.
- Ensuring clients are provided with high-quality person-centred services, using a strength-based and trauma-informed approach.
- Ensuring clients are provided with advice, information and signposting to relevant services, and that client views and feedback shape the design and delivery of local projects.
- Establishing positive relationships with external agencies to maximise opportunities for clients.
- Maintaining team performance in line with agreed KPIs and external contracted targets and providing stats and information on a regular basis.
Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to undertake other duties that are broadly in line with the responsibilities of the role.
You can view the full job description by clicking here.
What we're looking for
- Knowledge and understanding of working with autistic adults, and of the care and support requirements of those experiencing social exclusion.
- Managerial experience within the sector, including managing teams through change and promoting a culture of excellence, teamwork and high performance.
- Experience of property management.
- Experience of managing budgets and achieving value for money within projects.
- Experience of working in partnership with Local Authority Commissioners.
There are many great reasons to join our team!
- Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan.
- 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing to 30 days after four years' continuous service.
- 30% staff discount at our charity shops.
- A generous and competitive pension scheme.
- Great opportunities for career development and free monthly training sessions from experienced facilitators.
- Blue Light Card eligibility, offering discounts on thousands of brands.
- A supportive culture where staff feedback is valued and regular supervisions are encouraged.
- Reflective Practice sessions facilitated by external professionals.
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action Plan demonstrating our commitment to creating an inclusive culture. We welcome applications from people of all backgrounds and cultures, particularly those currently underrepresented within our workforce. We also encourage applications from people with lived experience.
We are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you require any reasonable adjustments or additional support during the recruitment process, please let us know. We welcome applications in all formats.
DBS Checks
This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. A criminal conviction will not necessarily prevent employment; each disclosure will be considered fairly and in line with our Data Protection Policy.
Please note: We reserve the right to close this vacancy once a suitable candidate has been identified. Early applications are encouraged.
Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a Waking Nights Support Worker to join us, supporting young people aged 16-25 who have high support needs. In this role, you’ll be safeguarding wellbeing, encouraging positive relationships, and supporting each resident’s journey towards independence, all while ensuring the safety, calm, and security of our service overnight.
A Typical Night in the Role
Your shift will start with a handover from the day team before you prepare for the night ahead. You’ll carry out building checks to make sure the environment is safe, address tenancy issues like smoking or noise, and be available to respond to any emergencies. You may host activities like a film night to build community spirit, but you’ll also be prepared to de-escalate challenging situations, offer emotional support, and ensure all residents feel safe.
What We’re Looking For
- Experience working with vulnerable young people (16-25 years) in social housing, education, or the charity sector, with a focus on development and personal growth.
- Professional experience of supporting people with complex needs, including homelessness, mental health, high-risk or high-harm behaviours, or high vulnerability.
- Experience of working with young people who display challenging behaviour or conflict, while remaining approachable, engaging effectively, providing constructive support, and maintaining appropriate professional boundaries.
- Thorough and up-to-date knowledge of safeguarding and trauma-informed care.
- Good IT skills, demonstrable experience of managing a complex caseload, strong report writing skills, and effective time management.
- Must hold GCSE Maths and English at grade C/4 or above (or equivalent).
What We Offer
- 25 days’ annual leave
- Flexible benefits scheme, including family-friendly options and discount
- Up to 10% pension contribution
- Comprehensive training and development
If this sounds like the kind of meaningful work, you’d love to be part of, we’d love to hear from you.
Please read before applying
As an employer, Peabody does not provide sponsorship as a licenced UK employer - you must be eligible to work in the UK and able to work the full contracted hours of 37.5 hours per week.
This role will require an Enhanced DBS check.
Interviews will be taking place in person no later then the 16th September at our Landor Road location.
Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
ID: 1853 Service Manager
Service: Cumberland Young Carers and Parent Carer Support Service
Hours: 29.6 hours – Part time
Location: Family Hubs around Cumberland
Salary: £37,211 - £41,518 FTE per annum + £2,000 additional allowance FTE (£29,768.80 - £33,214.40 + £1,600 additional allowance per annum)
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Family Action offer support for carers – along with their families – living in Cumberland. We aim to provide support for young carers (aged 18 and below) and parent carers (a parent or other primary caregiver who provides ongoing, substantial support and care to a child or young person with additional needs).
Using a whole family approach, the service is designed to ensure that young carers and parent carers are identified well, given the support they need – when they need it – and are enabled to thrive.
The successful applicant will manage and lead the work of Cumberland Young Carer and Parent Carer Service. You will ensure that the services are delivered in accordance with the service level agreements and grant funding requirements. As Service Manager, you will ensure all policy and practice issues are maintained to the highest standards.
Main Requirements (for details check the job description and person specification):
· Qualified to a level 5 or above with a recognised professional qualification in social work, health, education or equivalent and have excellent communication skills.
· You will need proven supervisory and experience or competence of managing others, as well as experience of management of resources including finance, planning and evaluation at a project level.
· You will also understand practice standards in relation to case work and understand the importance of quality assurance activity.
· A sound knowledge of the needs of young carers and parent carers.
· Excellent communication skills.
· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.
Benefits:
· an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
· up to 6% matched-pension contributions
· flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
· enhanced paid sick leave and paid family leave provisions
· eye care and winter flu jabs vouchers
· cycle to work scheme
· investing in your professional development with ongoing quality training and career development opportunities
To Apply:
- Click the “Apply Now” link below and fill out our digital application form
· Closing Date: 9am Monday 7th September 2026
Interviews are provisionally scheduled to take place the week commencing 14th September.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: kirsty.treen (full email on advert doc)
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



Are you passionate about helping young people thrive? YMCA St Helens is looking for an enthusiastic and experienced Senior Youth Worker to support the delivery of high-quality youth work programmes for young people aged 11-25. The role involves leading activities, supporting staff and volunteers, championing youth voice, and ensuring young people have access to safe, engaging and supportive opportunities.
Working closely with the Youth Services Development Manager, you will help coordinate youth provision across St Helens, lead projects, monitor impact, build partnerships and promote high standards of safeguarding and youth work practice.
We're looking for someone with:
- A degree-level Youth Work qualification or equivalent experience.
- Significant experience delivering youth work programmes.
- Experience supporting or supervising staff and volunteers.
- Strong knowledge of safeguarding and youth participation.
- Excellent communication and leadership skills.
- The ability to work flexibly, including evenings and weekends.
Why join YMCA St Helens?
Join a values-driven organisation that believes in creating opportunities for young people to connect, grow and flourish. You'll be part of a supportive team making a genuine difference across the borough.
YMCA St Helens is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an Enhanced DBS check and satisfactory references.
Closing date 11-09-2026
Are you passionate about helping young people reach their full potential? YMCA St Helens is looking for an enthusiastic and motivated Youth Worker to deliver engaging, high-quality youth work activities for young people aged 11-18, and up to 25 where appropriate.
You'll work directly with young people, delivering programmes that build confidence, improve wellbeing, develop skills and create positive opportunities. Activities may include sport, arts, music, digital media, mentoring and personal development.
We're looking for someone with:
- A Level 2 or Level 3 Youth Work qualification, or equivalent experience.
- Experience working with young people.
- Strong communication and relationship-building skills.
- Knowledge of safeguarding and youth work practice.
- The flexibility to work evenings and weekends.
Why join YMCA St Helens?
Join a values-driven organisation that believes in creating opportunities for young people to connect, grow and flourish. You'll be part of a supportive team making a genuine difference across the borough.
YMCA St Helens is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an Enhanced DBS check and satisfactory references.
Closing date 11-09-2026
About DadVocates
DadVocates is a new four-year project, funded by The National Lottery Community Fund, that will train, mentor and supervise young dads with lived experience of young fatherhood to act as volunteer peer advocates for young fathers going through children’s social care (CSC) proceedings, including Child Protection, Child in Need and Public Law Outline.
The project responds to evidence from our work with over 800 young dads, which shows that the majority felt negatively about CSC proceedings from the outset: many hold fatalistic expectations about losing contact with their children and are reluctant to engage. By matching young dads with a trained volunteer DadVocate at the earliest possible stage, the project aims to build agency, improve engagement and ultimately improve outcomes for children.
Over four years, the project will train 40 volunteer DadVocates, support 100 young dads through CSC proceedings, and deliver father-inclusive practice training to 160 social workers and other professionals across five local authorities. It will also co-design clear guidance on what good father-inclusive practice looks like within children’s social care teams.
This is a genuinely ambitious project, working at the intersection of lived experience, peer advocacy, social care practice and systems change. It was conceived by a young dad who is now a NEYDL trustee and qualified social worker and has been co-designed with 174 young dads over three years.
The role
The DadVocate Programme Manager will lead this project from the outset. You will recruit, train, mentor and supervise our volunteer DadVocates; chair and manage the project Steering Committee; lead the development and delivery of professional training for social workers; oversee monitoring, evaluation and funder reporting; and manage the project budget.
This is a programme management role, not a casework role. Cases are held by NEYDL’s Senior Young Dads Workers; the DadVocates you manage provide peer support within those cases. You will have direct relationships with young dad beneficiaries through steering committee meetings, evaluation sessions and learning events, but your primary responsibility is managing and supporting the DadVocates and the systems around them.
The DadVocates are young dads with lived experience of young fatherhood, not professional practitioners. They will need significant support, encouragement and professional development to operate effectively in what can be a challenging environment. The quality of that management and support is central to the success of this project.
You will work alongside training and research providers, closely with NEYDL’s Senior Young Dads Workers as the case holders and be supported day-to-day by the CEO.
What we are looking for
We are looking for someone with substantial experience, knowledge and competency working within the children’s social care and social work arena, alongside a track record of managing projects in the voluntary sector. The ideal candidate will bring both: professional grounding in children’s social care/social work and the programme management experience to lead a complex, multi-strand project over four years.
You will possess a deep understand of the children’s social care and social work system, be able to design and deliver training that changes professional culture and have the people management skills to support a team of volunteer young dads who are developing professional skills alongside their advocacy role. You will also need to build trusted relationships with young dad beneficiaries, social workers, academic partners and a range of local statutory and voluntary organisations.
We particularly welcome applications from people with lived experience of young fatherhood or young parenthood, from people with personal or professional experience of children’s social care proceedings (including professionally qualified social workers) and people from minoritised backgrounds.
What we offer
NEYDL is a close, inclusive and supportive team that actively invests in the development of its staff. We are a non-judgmental organisation built on mutual trust, respect and honesty. If you join us, you will be part of a team that genuinely believes in what it does.
In addition, we offer:
- 7.2 weeks’ annual leave per year, inclusive of statutory and public holidays
- 5% employer pension contribution
- A flexible hybrid working arrangement
- Regular supervision and fortnightly team meetings
- Funded professional development and training
- Mileage paid at 55p per mile for business travel
- The opportunity to lead a nationally significant project at the forefront of father-inclusive practice
Job purpose
To lead and manage the DadVocates project, a four-year National Lottery-funded programme training volunteer young dads as peer advocates for young fathers in children’s social care proceedings; delivering professional training to social workers; and working towards the embedding of father-inclusive practice across children’s social care teams in five local authorities.
Key responsibilities
1. Project management
- Take day-to-day responsibility for the management and delivery of the DadVocates project across all strands of activity
- Manage the project budget, monitor expenditure and liaise with the CEO and Finance Officer
- Update and maintain NEYDL’s Evaluation Framework with DadVocates-specific indicators and methodologies within the first two months of the project start date
- Ensure the project meets its funder milestones and KPIs, maintaining accurate records of outputs and outcomes
- Produce quarterly progress reports for internal review and contribute to annual funder reports
- Commission and manage the external evaluator for the four-year evaluation
- Identify and escalate risks and challenges to the CEO, recommending solutions
2. Steering Committee
- Chair and manage the project Steering Committee, which meets every two months and comprises young dads, NEYDL frontline staff, the safeguarding lead, social work professionals, related experts and academic partners
- Induct Steering Committee members, including young dads, into their roles, providing tailored support to ensure they can contribute confidently alongside professionals
- Use Steering Committee meetings to review progress, identify challenges and agree recommendations for the next period of delivery
3. Co-creating the DadVocate training programme
- Work with training and research providers, young dads and Steering Committee members to co-create a 100-hour peer advocacy training programme for volunteer DadVocates
- Deliver the DadVocate training programme alongside NEYDL staff and delivery partners
- Lead annual reviews of the training programme and update content in response to learning and feedback
4. Managing and supporting volunteer DadVocates
- Recruit and train 10 young dad volunteers per year (40 over four years), all with lived experience of young fatherhood
- Provide ongoing mentoring, supervision and wellbeing support to all active DadVocate volunteers: at least 50 hours per volunteer per year
- Set clear objectives for each volunteer, conduct regular appraisals and team meetings, and support their professional development and progression
- Recognise that DadVocates are young dads with lived experience rather than professional backgrounds, and provide the high level of structured support this requires, including supporting them to navigate professional environments with confidence
- Support the progression of volunteers into employment, further training and community leadership roles
5. Matching DadVocates with young dads in CSC proceedings
- Build and maintain referral pathways with social services, midwifery, Family Nurse Partnerships, Family Hubs and other local networks across target local authorities
- Match 100 young dads over four years with a volunteer DadVocate (10 in year 1, rising to 40 in year 4)
- Work closely with NEYDL’s Senior Young Dads Workers, who hold cases, to coordinate peer advocacy support within CSC proceedings
- Maintain oversight of active advocacy arrangements, ensuring DadVocates are appropriately supported and that safeguarding obligations are met at all times
- Engage directly with young dad beneficiaries through steering committee meetings, evaluation sessions and project learning events
6. Professional training for social workers
- Co-create professional training content with social workers and young dads on the Steering Committee, drawing on national research and NEYDL’s practice experience
- Deliver half-day induction training to 15-20 social workers per local authority at the outset of each area’s involvement, co-facilitated by young dads or DadVocate volunteers
- Deliver annual refresher training in each local authority
- Facilitate quarterly case review and learning meetings with social workers in each local authority, involving DadVocate volunteers
- Co-design guidance on what father-inclusive practice looks like within children’s social care teams, with social workers and young dads (first version in year 2; updated version in year 4)
- Organise and host two information-sharing events for social care professionals in years 2 and 4 (approximately 100 professionals per event)
7. Monitoring, evaluation and learning
- Coordinate data collection with young dads, DadVocate volunteers and social workers using NEYDL’s evaluation tools and new instruments co-designed for this project
- Produce annual evaluation reports and disseminate learning through NEYDL’s wider networks, events and conferences
- Share learning through stakeholder events, professional networks and NEYDL’s regular sector-facing activity
8. Safeguarding
- Ensure robust safeguarding arrangements are in place for all project activity, particularly for DadVocate volunteers operating within CSC proceedings
- Work closely with NEYDL’s Safeguarding Lead to ensure policies and protocols relevant to the project are current, understood and followed by volunteers and partners
- Act as first point of contact for safeguarding concerns arising within the DadVocates project
9. Collaboration and partnerships
- Work closely with NEYDL’s Senior Young Dads Workers as case holders, ensuring a joined-up and consistent approach to supporting young dads involved in the project
- Build and maintain relationships with academic, statutory and voluntary sector partners
- Work with the Business Development Manager to help secure longer-term Local Authority funding for DadVocates, using evidence of impact from the project to support conversations with Local Authorities and expand the project’s reach beyond the areas and targets in the original funding bid
- Represent NEYDL and the DadVocates project at external meetings, networks and conferences
- Contribute to NEYDL’s wider communications and engagement activity
10. Other
- Deputise for the CEO as required
- Report to the Board of Trustees in person or in writing on a quarterly basis as required
11. Standard clauses
- The post holder must carry out their responsibilities at all times with due regard to NEYDL’s Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy
- The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times
- The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL’s Data Protection Policy
- This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment
- This job description is not exhaustive. NEYDL reserves the right to reasonably add to or revise it at any time in agreement with the post holder.
Job Title: Programmes & Funding Officer
Location(s): Home-based with attendance in the AUK’s London office or at meetings as required
London office: AdviceUK, 83 Victoria Street, London SW1
Status: Permanent
Reporting to: Programmes & Funding Manager
Responsible for: N/A
Pay scale: £30,000 to £32,000 dependant on experience, full time equivalent. £24,000 to £25,600 actual salary, depending on experience.
Working hours: 28 hours per week (35 hours full time equivalent) within normal operating hours. (Normal operating hours are 8.00am - 6.30pm, Monday – Friday.) Lunch & other breaks are unpaid.
Special conditions: Some evening work may be required for which time off in lieu (TOIL) will be granted. Some travel will be required.
We are committed to diversity and inclusion and welcome applications from all backgrounds, particularly encouraging those from underrepresented groups. If you require any accessibility support or reasonable adjustments during the recruitment process, please let us know.
CHARITY OVERVIEW
Since 1979, AdviceUK has been supporting advice organisations by helping them to be efficient, competent and effective, and by campaigning for a policy environment that supports advice agencies and people needing advice.
We are both a membership body and charity. We support our 700+ members to provide advice to around 2 million people every year.
We are working towards a world in which every individual, regardless of means, is able to access the advice they need to exercise their rights and deal with any legal and social welfare challenges they may face.
JOB PURPOSE
To assist the Programmes & Funding Manager in coordinating the day-to-day delivery of AdviceUK's funded programmes. The role will keep projects running smoothly, maintain accurate monitoring data, and be a reliable first point of contact for members and delivery partners. The Programmes & Funding Officer will also assist in maintaining stakeholder relationships and ensuring that AdviceUK members have the practical support needed to access and sustain advice services.
KEY TASKS AND RESPONSIBILITIES
1.Programme & Project Support
·Assist the Programmes & Funding Manager in the delivery of AdviceUK's funded programmes and contribute to their design and development where required.
·Coordinate the day-to-day delivery of funded projects, keeping track of timelines, milestones and actions in line with agreed project plans.
·Support the coordination of AdviceUK staff and external associates/trainers involved in programme delivery.
·Maintain project governance processes and practical workflows to ensure funder requirements are met.
2.Development & Funding Support
·Conduct research on potential funders and commissioners at local and national levels to identify new opportunities.
·Provide administrative support during the drafting of funding bids, tenders, and proposals.
3.Relationship Management
·Liaise with members, stakeholders and partners to maintain positive working relationships.
·Support the Manager in organising meetings and events with key stakeholders in the advice sector.
·Ensure AdviceUK’s vision and values are reflected in all external communications and interactions.
4.Monitoring, Data & Evidence
·Maintain and update CRMs and other reporting tools to ensure accurate programme progress tracking.
·Collate monitoring data and project evaluations to help demonstrate performance against KPIs.
·Assist in the preparation of financial and non-financial reports for funders and stakeholders.
·Help identify and share impact studies and good practice case studies from projects with the wider membership and sector.
5.General Responsibilities
·Ensure you effectively communicate AdviceUK’s vision, mission and objectives to staff, members and external stakeholders.
·Ensure you demonstrate AdviceUK’s values and behaviours in all aspects of your work
·Build and maintain positive relationships with key stakeholders including staff trustees; members, partners and suppliers
·With support from your manager, deliver your agreed personal objectives and undertake any agreed development or training
·Maintain a strong understanding of our members and the advice sector more generally, by reading internal reports; accessing relevant data reports; following our social media channels and, where possible, attending member and other relevant events. With the agreement of you line manager, ensure you make time to speak to members and visit their services.
·Adhere at all times to AdviceUK’s policies and procedures
·Carry out any reasonable duties compatible with the post assigned by your line manager
To apply for the Programmes & Funding Officer role, please submit:
Your CV (maximum of two pages); and
A cover letter (maximum of two pages) outlining how your skills, knowledge, and experience meet the requirements of the job description and person specification.
We encourage you to provide clear examples that demonstrate your suitability for the role.
Our purpose is to improve the lives of people in need of advice. We do this by supporting our members, so it is easier for them to help their clients.
The client requests no contact from agencies or media sales.
Are you passionate about supporting young people and helping them thrive? YMCA St Helens is looking for enthusiastic and approachable Assistant Youth Workers to join our growing Youth Team.
Working across our Youth Hub and community venues, you will support the delivery of engaging activities, build positive relationships with young people aged 11-18 (and up to 25 where appropriate), and help create safe, inclusive environments where young people can develop confidence, wellbeing and life skills.
We're looking for someone with:
- Experience of working, volunteering or engaging with young people.
- Strong communication and relationship-building skills.
- An understanding of safeguarding and the needs of young people.
- A commitment to equality, diversity and inclusion.
- The ability to work flexibly, including evenings and weekends.
Why join YMCA St Helens?
Join a values-driven organisation that believes in creating opportunities for young people to connect, grow and flourish. You'll be part of a supportive team making a genuine difference across the borough.
YMCA St Helens is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an Enhanced DBS check and satisfactory references.
Closing date 11-09-2026
We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health Care Service in Newham. No personal care or experience required, just the right values.
£30,784.00 per annum, working 40 hours per week.
Want to feel valued? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead .
Building supportive, trusting relationships with customers and creating a positive atmosphere
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions
Developing productive relationships with partner organisations to improve service outcomes
Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
Involving customers in the design, development and delivery of the service
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential:
NVQ Level 2/3 or equivalent with some or equivalent sector work experience
Desirable:
A good understanding of mental health issues and how it affects people and experience of supporting customers to manage this and lead independent lives.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Caseworker (Information and Advice)
Hours: 28 hours per week (flexibility around working pattern)
Salary: £30,282 - £32,445 (pro rata, per annum)
Location: Hybrid
Start Date: 1 September 2026 or as soon as possible there after
Contract Type: Fixed term until 31 Jan 2027, with potential of extension dependent upon funding.
This post is subject to a satisfactory Enhanced DBS (Disclosure and Barring Service) check.
About the Role
This role sits within our Information and Advice team and is key to the smooth running of our Information and Advice service. This role will provide casework support relating to Adult Social Care, Housing, and Welfare Benefits to Disabled Merton Residents.
Key Tasks and Responsibilities
1. To manage a varied caseload, providing accessible and quality information, advice, guidance and representation to Disabled people in Merton.
2. To support Disabled people in Merton with Adult Social Care including but not limited to Care Act assessments, reviews and reassessments, including Financial Assessments.
3. To support Disabled people in Merton with Housing including getting on to and improving positions on the housing register, aids and adaptions and Disabled Facilities Grants.
4. To support Disabled people in Merton with Welfare Benefits including but not limited to applications, assessments, appeals and tribunal representation.
5. To support quality assurance processes to maintain the Advice Quality Standard including ensuring case notes are updated in-line with frameworks, carrying out peer file review and taking part in supervision sessions.
6. Where appropriate, refer Disabled people to other services in line with our policies, including other Merton CIL services.
7. To research and remain informed of new legislation or policy changes that impact casework.
8. To collaborate with the Policy and Campaigns Team to push for systems change.
9. To understand safeguarding procedures and raise concerns with support from the safeguarding lead.
10. To work within the Social Model of Disability and ensure that it is understood by our members, service users, staff, local authority, and partners.
11. To carry out the duties of the post in line with our Equality, Diversity, Inclusion and Equity Policy, and adhere to all Merton CIL’s policies and guidelines, including our values.
12. To undertake such duties and attend out-of-hours and/or weekend events when reasonably be required.
This job description reflects the requirements of the post at the time of writing. The needs and circumstances may change over time and therefore the Job Description may need to be reviewed in the light of any such changes which may occur.
Other Information
Merton CIL is committed to equity and inclusion and reflecting the diverse communities we serve. We particularly welcome applications from individuals from marginalised communities.
Please also email us if you:
·Have any questions or would like an informal discussion about the role,
· Need support to apply, adjustments or require any of the materials in a different format.
We do not use AI within our hiring processes.
In your cover letter, please let us know:
1. Why you want the Caseworker role.
2. What skills, knowledge and experience you believe makes you a good fit for the Caseworker role.
It would also be great to know, the earliest date that you could start.
Disabled people in Merton face marginalisation and disadvantage. We navigate barriers and work to create a borough that is truly inclusive.
The client requests no contact from agencies or media sales.




