Social Welfare Jobs

As our MINT Recovery Navigator, you will deliver mental health support and interventions to people in primary care. You will work collaboratively with the client, GP, and other health and care professionals to ensure people with moderate-serious mental health needs are supported to connect to their community, to build resilience and to improve their wellbeing. The role will work with patients with mental health needs registered to one of the GP practices that sit within the PCN. This role is about supporting people with moderate to serious mental health needs who often fall between the primary and secondary care gap. You will work closely with clients experiencing domestic violence and offer specialised domestic violence support to survivors. You will work within a recovery and psychologically informed approach, taking a holistic view to support people’s recovery to live fulfilling lives.

Key duties and responsibilities of our Female MINT Recovery Navigator:

• Work as a core member of the MINT based in the locality hub alongside professionals from PCLS/Bristol Triage, Adult Social Care and AWP, and others to complete support conversations with clients referred into the MINT hub.
• Work closely with colleagues and build strong partnership working with other agencies such as GP’s, Health and Social Care, other Voluntary and Community Services and taking initiative to share learning, new ideas and trends.
• To complete support conversations with the client. The support conversation is a simple intervention to assess what matters to a person with regard to their lie, support needs, goals, strengths, and desired outcomes whilst addressing their concerns. The conversation includes the Dialog tool that helps monitor outcomes. This tool can be revisited at any point but is essential at the start and completion of support.
• Attend and contribute in a positive and proactive way to daily handovers and Multi-Disciplinary Discussions (MDD) within the MINT Hub.
• Identify, assess, contribute, maintain, provide feedback, and manage risk to ensure it is minimised.
• To navigate the ‘wider system’ which includes signposting or supporting the client to access support in relation to housing, debt advice, employment, family/relationship breakdown and domestic violence etc. 
• Manage casework, documentation, and time effectively, ensuring up to date and clear record keeping in line with policies, making the best use of own supervision, reflective practice, training, and staff development.
• Deliver specialised domestic violence support to survivors.
• Maintain hope and optimism for the individual with high expectations for recovery.
• Assist the MINT Team Manager and Missing Link Partnership Manager to monitor and evaluate the service.

What we are looking for in our ideal MINT Recovery Navigator:

• Numeracy and literacy to GCSE level/NVQ 2 or equivalent
• IT skills including ability to produce various documents in Word, and use of email and internet
• The ability to undertake effective casework management and support planning with evidence of a methodical and well organised approach to work
• Maintaining professional boundaries, show resilience and reliability under pressure
• Demonstrable understanding of the diverse needs of survivors and children experiencing domestic violence
• Proven knowledge of support needs of people with mental health needs
• Proven knowledge of equal opportunities issues
• Proven knowledge of health and safety issues, especially those relevant to mental health
• Proven knowledge of safeguarding policies and procedures relating to adults and children and young people
• Proven experience of carrying out needs and/or risk assessments and the support planning process
• Hold a full driving licence and have access to appropriate motorised vehicle

Please apply now to join us as our MINT Recovery Navigator and contribute to the valuable work Missing Link and its Partners do.

The Insurance Charities has been serving those working in insurance since 1902, delivering life changing support for past and present insurance employees and their families facing challenging circumstances. They are now looking for an experienced Charitable Grants Manager to join them as they embark on a period for growth and development, including a rebrand planned for the autumn.

In this newly created role, the new Charitable Grants Manager will manage services that support and empower people to move forward in their lives, assess and recommend support in respect of applications and provide operational management to our casework team and volunteer visitors. 

You will be passionate about delivering compassionate support and innovative solutions to create better futures for people who have served the insurance industry, and will

• Have, ideally 5 years, demonstrable experience in a similar role, including at least two years line management.
• Have an empathetic, calm and considered approach having delivered outcome-focussed solutions for those facing challenging circumstances, with technical knowledge of UK welfare benefits and some working knowledge of matters relating to health, social care and housing provision.
• Be highly organised with the ability to manage challenging caseloads, plan and prioritise your work and that of your team in the face of competing demands, able to work on own initiative as well as be a supportive team member.
• Be proficient in assimilating and understanding information. be self-motivated, positive, open minded to change with an ability to respond positively to changing priorities, with a creative approach to adapting methodology to ensure the vision and mission for the charity is realised.
• An effective leader, who can encourage professional development, will influence others and tailor communication methods as required, implementing best practice across the team to ensure efficient and effective operational delivery which is regulatory compliant. 

We are looking for someone who is person centred and confident in the delivery of holistic services that empower people to move forward in their lives, can assess the operational impact of regulations and policies and who has a good understanding of safeguarding, risk and needs assessments and their delivery.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Salary: £43,500 (basic salary £35245 + non pensionable London Weighting £8,255) Plus generous defined contributions pension scheme of 20% employer contribution after completion of probation

Location: London (Potential for 1 day home working once probation completed)

Closing date: 12 July 2024. Please note that if a suitable candidate is found the role will close early, so please apply without delay.

St Hilda’s East has a 135-year history of combating deprivation and social exclusion in East London. We welcome people of all ages to our large community centre in Shoreditch where we offer a wide range of activities for local people which provide opportunities to enhance wellbeing, learn new skills and meet people of diverse backgrounds. We also run a day centre in Shadwell, with a focus on supporting elders from the Bangladeshi and other communities. 

We are currently in search of a passionate and committed male older peoples’ programme worker to join our team and lead a weekly a men’s group, as part of the thriving Over 50’s programme. The role involves designing, leading, and facilitating various activities and sessions aimed at improving physical and mental wellbeing, and improving community connection amongst older people. We welcome enthusiastic individuals who are dedicated to making a positive impact on the lives of older people to apply and become part of this rewarding and impactful initiative. 

What you will be working on 

• Co-designing activities with older people 

• Developing and facilitating weekly sessions including a mens’ group  

• Promoting and publicising activities in the local community to increase male participants 

• Working with external facilitators and volunteers to provide engaging and varied sessions  

This job is for you if you: 

• are experienced in planning and delivering engaging group activities for older people 

• have good IT skills 

• have the ability to raise awareness and promote our activities 

• are committed to making a positive difference in the lives of local older people 

• good interpersonal and communication skills to engage with older people and the wider community 

Closing date for applications: 10am Monday 10th June 2024 

Interviews: Thursday 13th June 2024 

Our Recruitment Policy 

St Hilda's East is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community. 

Due to the specific requirements of our Over 50’s programme, we are seeking a male worker. This is considered a genuine occupational requirement in accordance with the Equality Act 2010, Schedule 9, Part 1. We welcome applications from all qualified candidates and are committed to promoting diversity and inclusion 

St. Hilda’s East is committed to the highest levels of safeguarding and promoting the welfare of children, young people and adults with care and support needs. The successful applicant will be required to give a full chronological work history, and all offers of employment are subject to reference checks and an Enhanced DBS (Disclosure and Barring Service) check. 

Civitas Charity Recruitment are delighted to be working with a central London Diocese involved in a range of projects assisting the local communities from poverty alleviation and social welfare improvements. An opportunity exists for a Prospect Research Executive to join the fundraising team and work to help identify high value donors who could contribute to the charity through giving and donations. A great opportunity for the successful candidate to utilise their existing research skills and develop a career in the non-profit sector. Full time position however part time options maybe considered. Hybrid (3 days in the office) in central London.

Who we are looking for

Ideal candidates will possess excellent research skills with great attention to detail. You will be comfortable with desk-based research and using data for analysis purposes. Charity sector experience is not crucial however you must be analytical and passionate about working within the third sector and willing to learn. You will be personable and collegiate in your work style as well be comfortable working independently. There are opportunities for growth and development, and you will have the opportunity to network with donors if that is also of interest.

If the above role sounds of interest and you feel like you meet the criteria, please apply immediately or contact Syed at Civitas Recruitment for a full JD and an initial discussion. We encourage applicants to apply from all types of backgrounds and identities. Rolling applications.

Charity People is delighted to be working with AdviceUK in their search for a new Research and Policy Analyst to work with the Policy and Public Affairs Manager for the Policy and Public Affairs Department

This is an exciting time to join Advice UK's growing team as they launch a new three-year strategy (2024-2027). The organisation will be making a significant investment in capacity, new support services and innovation to deliver the support and advice that members, the wider advice sector and their communities need

Job Title: Research and Policy Analyst

Location: Home Based with occasional travel to the London office

Contract: Permanent, Full Time 35 hours or part time options considered (3 days 21 hours or 4 days 28 hours or job share)

Salary: £30,961 - £32,528 per annum plus Regional Weighting (up to £4,454 in London) and £600 home working allowance

Benefits: 20 days of annual leave, increasing by a day each year (to a maximum of 5 additional days) plus 3 days leave between Christmas and New Year, home working allowance, 6% pension contribution plan, two days volunteering days per year, season ticket and bicycle loan scheme

About the organisation

Advice UK is a small charity that makes a big impact. They support members, so it is easier for them to help their clients, and by directly influencing policy-makers, decision-makers and funders. There are currently 700 Advice UK members and 1.7m people were offered free advice by members on a diverse range of issues including debt, housing, benefits and immigration problems

AdviceUK are a UK wide organisation which means Advice UK stakeholder and advocacy work is across devolved nations as well as the UK.

The Role

To conduct research and analysis to build a strong evidence base to support AdviceUK's policy and campaigning goals; so that AdviceUK is an authoritative and effective advocate for the advice sector; to the benefit of people seeking advice and the communities served by our members.

Responsibilities:

Research and Analysis

• Research and provide core evidence for key stakeholder; policy submissions and reports, including government consultations and reviews.
• Conduct horizon scanning of external developments in the political and social welfare advice landscape across England, Wales and Scotland, reporting of issues of relevance to AdviceUK staff and members.
• Design and conduct quantitative and qualitative research projects to support AdviceUK's policy and campaigns work.
• Analyse and report on sector statistical releases and other key reports.
• Work collaboratively with the Systems and Technology Department to prioritise, design, gather and then maintain relevant data sets to support our work including member statistics and relevant data from AdvicePro (the case management system most of our members use).
• Assess and report on the impact of central and local government policies and proposals on the key policy issues of concern to AdviceUK members and on the social welfare sector in general.

Policy Publications and Communication

• Interpret and clearly communicate complex findings to a wide range of audiences including members, policy makers, researchers and the public.
• Research, write and produce a wide range of policy publications including reports, blogs, briefings, presentations, website and social media content.
• Provide a range of desk-based research support for key projects, including literature reviews, briefing papers, published reports and press reports
• Support the identification and gathering of case studies from AdviceUK members and its beneficiaries to support policy and campaigning activity

Data and Evidence

• Undertake research; analysis of data and reporting in order to support decision making; in particular the prioritisation of policy objectives given the diversity of our membership network.
• Support the delivery of reports as required to demonstrate if performance is achieving required KPIs
• Ensure the membership and stakeholder data you enter is accurate and timely. Work with colleagues to support data quality; accurate reporting and analysis.

About You

We'd love to hear from you if you feel you have the following skills and experiences;

• Experience and/or an understanding of the social welfare advice sector; the issues faced by advice providers and the communities they serve
• Experience of social or economic policy analysis to inform policy decision-making and proposals.
• Experience of commissioning, designing and delivering quantitative and qualitative research projects
• Proven experience of managing research and data analysis projects within agreed timescales and budgets
• Experience of working in partnership to deliver joint research projects
• Strong quantitative analytical skills, with ability to critique and summarise data and research findings to make recommendations.
• Strong understanding of social research methods or statistical analysis

For more information and for the full Job Pack, please contact Seema at Charity People. The application process is to submit a CV and Supporting Statement.

The closing date is 9am on Tuesday 25 June. Interviews will take place w/c 1st July in person and in London. Travel costs will be reimbursed.

If you require any assistance or adjustments during the application process, please don't hesitate to reach out.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with. 

Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.

Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with partners, including Dell Technologies, KPMG, the NHS and Network Rail we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).

Each year we impact 60,000 young people thanks to industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.

The Programme Manager role 

Due to the expansion of our programmes we are seeking a new team member to support our next year of growth and delivery.

You will be managing and developing skills and employability programmes designed in partnership with industry. With support, from your team and colleagues, you will ensure TTF educational programmes are successfully delivered from conception to evaluation. You will work collaboratively with our corporate and industry partners to support teachers and students in schools and further education institutions.

What you will be doing

• Management of multiple projects and events
• Team management (experience of line managing direct reports)
• Use systems and administrative processes
• Building exceptional relationships with partners, teachers and volunteers
• Evaluation and reporting

To read the full job information pack, either visit our website or download the attachment. Please read this before completing your application as it contains some helpful advice of what we are looking for. 

Job details

• £35,000 salary (pro-rata for part time)
• Full or part time opportunity (min 4 days a week)
• Hybrid working
• 28 days holiday + bank holidays
• Training budget

And if you join our team, you can expect to receive feedback like this from our former students: 

"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for it. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you." 

Hybrid working

This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance for the team days in London.

We are looking for a highly motivated individual with excellent customer service and communication skills to join St Pauls Advice Centre as a Reception Administrator.

St Pauls Advice Centre aims to reduce poverty by delivering advice and advocacy services covering a range of social welfare law issues. Need has grown as the recession has increased poverty and reduced support services, and our work is now, more than ever, vital for ensuring access to justice for all.

The role involves working on reception greeting St Pauls Advice Centre clients and other visitors, helping to identify issues and dealing with requests for information. You will be responsible for answering incoming telephone calls, distributing post and messages and liaising with other team members as needed. The role also involves supporting other members of the staff with administrative tasks.

You will have strong communication and interpersonal skills and enjoy working in a diverse and challenging environment. You will also have the desire to help and support people and a willingness to get involved with the services SPAC provides.

We are looking for someone who has: excellent communication, organisational and analytical skills; is a strong team worker; speaks Somali and can demonstrate respect for diversity.

(Speaking a community language [Somali] for the post of Reception Administrator is a Genuine Occupational Requirement (GOR) as per schedule 9 of the Equality Act 2010).

We are proud of our accreditation as a Living Wage employer and we offer flexible working and a generous benefits package: 

• Salary: £20,095.20 actual (£25,119 full time equivalent)
• Working hours: 28 hours per week
• Permanent contract
• Annual Leave: 30 days per year plus bank holidays (pro rata)
• Extra 3 days annual leave between Christmas & New Year (pro rata)
• Pension Scheme: 5% employer’s contribution
• Flexible working hours

Closing Date: Monday 24th June 2024 (5 pm)

Interview Date: Wednesday 3rd July 2024

Full job description, person specification and details of how to apply are available on the SPAC website.

No CV’s or agencies please.

We are delighted to be working with a leading social welfare organisation who are searching for a Head of Fundraising to join their high performing team. This national charity provides advice, training and support to help people in need build a positive future and makes a real and genuine different to the lives of thousands of people each year.

As Head of Fundraising, you will be responsible for overseeing all voluntary fundraising income streams, including Individual Giving, Trusts & Foundations, Challenge Events, Corporate, Major Donors, Legacy and in-Memory, raising £3million per year. Using your strong leadership experience you will lead a dedicated team of 8 and work with the Executive Director of fundraising to provide high levels of stewardship, maintaining, uplifting and securing new funders and partners as well as developing new ideas to increasing income generation.

With hybrid working and occasional travel to regional offices, this is an exciting opportunity to join a supportive organisation with drive and inspiration, generous benefits and a commitment to equity and inclusion

To be an excellent Head of Fundraising, you will need:

• Proven track record and experience of fundraising, securing and managing five and six figure funders
• Experience of successfully setting and implementing strategy for raising income from voluntary funding sources
• Experience of line management and management of a team

Salary: £ 55,000 - £63,000
Contract: Permanent Full time
Location: Hybrid – London (2 days per week)
Closing date: ASAP

If you would like to have an informal discussion, please call Ashby on 02030 062787 or email your interest along with your CV to [email protected].

Ashby Jenkins Recruitment is a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, and supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserves the right to end the application period sooner.

 

Central England Law Centre (CELC) provides a vital service to clients across Coventry and Birmingham, providing support for all aspects of housing law through a team of dedicated solicitors, caseworkers, paralegals and support workers.

This is an exciting opportunity for an experienced caseworker or solicitor to join the team, supporting our clients across Birmingham in the delivery of casework through the Law Centre’s Legal Aid contract.

The successful candidate will be subject to a basic DBS check.

Responsibilities

With responsibility for a caseload of clients across Birmingham, the successful candidate will:

• Advise clients on all aspects of housing law through face-to-face and telephone appointments
• Undertake casework and represent clients at court as appropriate
• Liaise with the Legal Aid Agency in respect of funding applications and claims
• Complete public funding forms via CCMS and paper applications where appropriate
• Promptly cost and bill closed cases in order to meet individual and team targets

Person Specification

• A solicitor or caseworker with proven experience of the delivery of casework through a legal aid contract
• A demonstrable commitment to social justice
• The ability to work sympathetically and effectively with a wide variety of clients
• Experience of advocating for clients in court and with other agencies
• Demonstrable knowledge and understanding of legal aid eligibility requirements and legal aid applications

About CELC:

A fairer, more just society in which an understanding of rights and their power is embedded within communities.

Central England Law Centre is the UK’s largest Law Centre. Our size enables us to provide legal expertise across eight different areas of social welfare law including: discrimination; employment; health and social care; housing; immigration and asylum; public law; and welfare benefits. This means that we can offer services that can address all of the interconnected problems people face in their everyday lives.

Our services are rooted in the communities we serve and we are an organisation that uses its legal expertise to improve the lives of those who are often vulnerable and socially excluded due to poverty, illness or disability.

What we offer: 

•  37-hour working week;
•  Flexible working hours and a hybrid working arrangement;
•  28 days holiday (rising by 1 day per year of service to 35 days after 5 years of service) plus 8 statutory days;
•  Pension scheme membership;
•  Access to an employee assistance programme;

Closing date: 1pm on the 5th July 2024

Interviews will be held in week commencing: 15th or 22nd July 2024

Day Opportunities Manager – working with adults with learning disabilities

Salary:                                up to £28,350 per annum

Hours: 35 hours per week (Monday to Friday)

Responsible for: Day Opportunity coordinators, seniors and support workers, volunteers and service users

We have an exciting opportunity to join Centre 404’s Learning and Leisure team as the manager of our Day Opportunities service.  This service supports adults with a wide range of needs to be active members of the community, increase their independence, develop their life skills and set themselves goals and achievements to work towards.

The post holder will be responsible for line managing the team who plan and deliver a broad programme of social and educational community-based activities.  You will oversee the smooth running of the service and be responsible for quality assurance while ensuring the identified aims of the programme are met. You will also oversee all associated administration, the recruitment and management of relevant staff and volunteers, and contribute to the running and ongoing development of the service.

The role will involve balancing multiple priorities, including strategic planning as well as hands-on work alongside the rest of the team, ensuring a person-centred approach is maintained at all times and involving people in decision-making structures. There is ample scope for personal and professional development.

This job does require you to be an experienced manager who has planned and developed sessions for people with learning disabilities and led and motivated a team to ensure positive outcomes for people using the service.

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of vulnerable children and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

The role of the Employment Support Worker is to ensure carers of all ages and backgrounds are aware of their rights and know how to receive support from Gaddum and other services they need at the right time for them.

The job holder will provide outreach & support sessions, deliver groups and events for carers and other relevant partners across Salford. Creating exciting new opportunities for carers through networking and building partnerships.

The role will focus on the outreach provision, working in different locations across Salford providing training to employers about the issues faced by working carers. In the role you will also connect with other organisations to create partnership and referral options. The role will include supporting the continued development of the service, assisting with the creation of resources and training. The role will also support our involvement offer; ensuring carers are at the forefront of service change and service delivery.

This role is subject to an Enhanced DBS

For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.

Applications for this role close on 28th June 2024

Why work with us?

At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse.  Our teams are passionate about working together to support and empower individuals and their communities.  You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings. 

All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform.  Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.

Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.

Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award.  For a full list of our awards and accreditations, please visit our website. 

How to apply

Applications should be made via the attached Application Form and submitted via email.  Full details can be found on our website.

Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact. 

Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.

As part of our commitment to equality, diversity and inclusion, Gaddum undertakes anonymous recruitment by removing identifiable information from applications forms during the shortlisting process.

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Slough. No personal care or experience is required, just the right values.

£18,720.00 per annum, working 30 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving customers in the design, development and delivery of the service
Encouraging and enabling tenants to pay their rent and avoid personal debt
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
Being responsible for the handover of key information between shifts
Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:

Essential:

NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience
About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The Community Foundation for Staffordshire and Shropshire is the leading independent grant-giving body in Staffordshire and Shropshire.  We award more than £2m each year to voluntary and community groups, registered charities and social enterprises across our area.  We are based in Stafford, with a satellite office in Telford, and are committed to supporting our local voluntary, community and social enterprise sector.

Due to continued success and further growth, we are creating a new role within our Business Development Team for a Head of Business Development and Philanthropy.  This role will be responsible for overseeing the day-to-day operations of the Business Development Team, and work with the Chief Executive and Business Development Sub-Committee and the wider board to help to establish strategic direction.  Demonstrable experience and a proven track record in raising funds and securing donations from private sector supporters are essential for this role.

If you are passionate about philanthropy or want to help people to give something back to their community then this role could be perfect for you.  You will meet a variety of people from a range of backgrounds who share an interest in changing local lives.  The role requires excellent relationship management and an ability to translate a potential donor’s top line ideas into a tailored strategy or fund set-up that will meet their needs and those of our local communities.  Identifying, researching and connecting with individuals, businesses, corporates, charitable trusts and professional advisors with a connection to Staffordshire and / or Shropshire assures the role has variety and no two days are the same.

This is your opportunity to have an impact on the lives of disadvantaged people across Staffordshire and Shropshire, by using your skills to deliver front line projects which will benefit thousands of people.

The Community Foundation for Staffordshire & Shropshire is the leading independent grant-giving body in Staffordshire and Shropshire.  We award more than £2m each year to voluntary and community groups, registered charities and social enterprises across our area.  We are based in Stafford, with a satellite office in Telford, and are committed to supporting our local voluntary, community and social enterprise sector.

Within our Business Development Team there are two vacancies for Projects & Partnerships Officers.  These roles will each look after specific projects under our management.  Some projects managed by the Community Foundation include the Best Kept Village & Community Competition, Trust Transfer projects, and frontline projects supporting rough sleeping, digital exclusion and care leavers, amongst others.  As well as general administrative tasks, you will help to arrange events which support and promote our projects, create resources and manage relationships with our supporters and donors. You will be responsible for the direct delivery of some of our projects, and help to steer future projects and partnership work.  We are especially keen to hear from people with a proven track record in project management, project delivery or from under-represented communities.

Please make your application via our website, www.staffordshire.foundation/join-us or www.shropshire.foundation/staffandtrustees/workwithus