Specialist Housing Advisor Jobs

Carers Welfare Benefits Advisor

Salary: £28,600 per annum

Full-time: 5 days per week. Part time applicants will be considered.

Contract: 2 year contract

Location: London, United Kingdom

Organisation Overview:

Unpaid carers are the unsung heroes in our communities, supporting relatives, friends, and neighbours, often with limited or no support, to live the best lives they can.

The Carers Centre, Tower Hamlets is a small, committed organisation dedicated to supporting unpaid carers through a variety of specialist services, from social and therapeutic activities to emotional, mentoring, advocacy, and signposting support. We aim to enrich and empower unpaid carers’ lives, providing them with the support they so selflessly give to others. We are now recruiting to our team a new colleague to join our experienced Welfare Benefits Team.

Are you passionate about making a positive impact in the lives of unpaid carers? Do you have a strong background in benefits advise work and a desire to support those who selflessly care for others? We are seeking a dedicated and compassionate Carers Welfare Benefits Advisor to join our team in Tower Hamlets, London.

About Us:

We recognise the vital role that unpaid carers play in our community. Our mission is to provide unwavering support to these individuals who tirelessly care for someone living with a long-term health condition. We are committed to ensuring that unpaid carers receive the essential information and assistance they need to access the welfare benefits and services they deserve.

Position Overview:

As a Welfare Benefits Advisor for Unpaid Carers, you will be a pivotal advocate for individuals who provide care without financial compensation. Your role will involve providing personalised guidance on available benefits and entitlements, aiding in benefit applications, and offering emotional support to unpaid carers. By empowering them with crucial resources, you'll play a pivotal role in improving their well-being and quality of life.

Key Responsibilities:

• Conduct thorough assessments to determine unpaid carers' eligibility for benefits.
• Offer clear and empathetic explanations of available benefits and support services.
• Assist unpaid carers in navigating the application process with accuracy and efficiency.
• Maintain detailed and confidential records of client interactions.
• Co-deliver occassional workshops and information sessions to raise awareness about benefits and available assistance.
• With organisational support. stay updated on changes in benefits policies to provide accurate and up-to-date information.

Qualifications:

• Previous experience in benefits advisory, social work, or a related field is advantageous.
• Familiarity with benefits available to unpaid carers and their specific eligibility criteria.
• Exceptional communication skills, with an ability to convey information clearly and compassionately.
• Strong interpersonal skills and a patient, understanding attitude.
• Attentive to details and proficient in maintaining accurate records and documentation.
• Empathetic attitude and a dedicated commitment to supporting unpaid carers.
• Able to work both independently and collaboratively within a team.
• Proficient in relevant computer applications and software.

Benefits:

• Competitive salary and a comprehensive benefits package.
• Opportunities for continuous professional development and training.
• Inclusive and supportive work environment.
• The gratification of making a significant difference in the lives of unpaid carers.

Application Process:

To apply, please submit your updated CV accompanied by a cover letter that outlines your pertinent experience and motivation for applying for this role. The application deadline is 19/06/2024, we will be interviewing candidates on a rolling basis and reserve the right to close the advert early.

Join us in making a substantial difference in the lives of unpaid carers. Become part of our team and help us provide crucial support to those who give so much to others.

The Carers Centre, Tower Hamlets is committed to fostering an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

The Huntington's Disease Association is a UK registered charity that supports people affected by Huntington's disease across England and Wales. We provide information, advice and support to families, friends, and healthcare professionals.

We are looking for a Specialist Huntington's Disease Adviser to support people affected by Huntington’s. The role is 28 hours a week and is home-based, living in the Oxfordshire, Berkshire or Northamtonshire areas, but will involve extensive travel within the region and occasional travel across England and Wales.

We are looking for an enthusiastic, self-motivated person who is dedicated and committed to the welfare of families affected by Huntington’s disease, developing and improving the quality of care that they receive. They will need to have skills gained within a Health and Social Care profession. Their main responsibilities will be to offer help, information, advice, support and education to everyone affected by Huntington’s disease and professionals involved in supporting them. Learn more about the role in the job pack included.

This is a fantastic opportunity for the right candidate to bring their knowledge, skills and experience to our organisation.

We offer great benefits including 25 days annual leave plus public holidays (pro rata for part time staff), a pension scheme with 3% employer contribution, a tax-free working from home allowance, a Medicash scheme, a flexible working approach, a supportive and positive working environment and fantastic learning and development opportunities.

We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. The completion of this form is voluntary.

The Huntington's Disease Association is looking for someone with the ability to work in a way that promotes the safety and wellbeing of adults at risk, children and young people. We follow safer recruitment practices to ensure we are safeguarding the people we work with. We require the successful candidate to provide two employment references and undergo a Disclosure and Barring Service (DBS) check for enhance disclosure before joining the charity.

Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website.

Click on 'apply' to begin your application. To ensure your consideration, please upload both a CV and cover letter. Your cover letter should include why you are applying for the role and how you meet the requirements of the person specification. The job description and person specification can be found within the job vacancy pack.

Applications submitted without a CV and cover letter will not be considered.

Closing date for applications is Monday 17 June 2024, 5 pm. 
Interviews will be held in London on Tuesday 2 July 2024.

caba’s purpose

as an occupational charity, caba helps the ICAEW community thrive by equipping individuals with the practical, emotional, or digital tools to manage whatever’s in front of them, from everyday situations to exceptional life-changing circumstances.

our vision is that everyone in the ICAEW community can fully participate in life. 

your role at caba

to support the delivery of service by providing person centred expert advice, guidance and advocacy case management support, ensuring that people access appropriate support and caba provides impactful solutions to a variety of presenting issues for people in need to help them achieve long term sustainability and empower them to have greater control over their lives.

your key responsibilities:

advice and advocacy

· provide advice, advocacy, support and guidance to service users based around the specific needs presented and/or holistically identified for service users’ in the UK and overseas who are in hardship, living with long-term physical and mental health issues, have caring responsibilities and/or are potentially vulnerable and in distressing or crisis situations. 

· take ownership of a full case workload, prioritising service users’ needs while engaging sensitively, research and propose an appropriate tailored course of action, confirming in writing so as to manage the service user expectations, and agree commitments, facilitating a positive service user journey.

· provide specialist advice and casework to service users with income maximisation, budgeting and challenging welfare benefit decisions, through detailed written submissions at mandatory reconsideration and appeal stages, including representation at first tier tribunal hearings and any other relevant hearings where appropriate.

· maintain safe working practices and ensure that home visits, safeguarding, GDPR and confidentiality procedures and policies are adhered to at all times.

· share insights with support service team and contribute to ongoing service development to ensure that the support meets the evolving needs of the service user.

grant making

· carrying out comprehensive reviews of applications for financial assistance on behalf of service users, writing accurate and impartial ‘reports’, preparing financial statements, making recommendations for donations and presenting to caba’s Support Fund members panel for approval or decline of financial assistance/donations/grants. 

casework management

· work collaboratively with the support services team by providing advice with day to day cases relating to welfare benefits, as well as taking part in technical case reviews with peers in meeting caba’s quality assurance standards.

· support the service users with completing caba’s outcome and feedback survey to capture information to measure impact and improve services

· liaise with internal and external stakeholders to promote and share understanding of caba in house services, economic and social issues affecting our UK and overseas service users

· maintain up-to-date information and input accurate data into the CRM database regarding each service user case and case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

to be successful, you’ll have:

• extensive knowledge of welfare benefits, health and social care, economic/social issues of those living inside and outside the UK
• case management and processes (advice and advocacy led support)
• person centred working – working with the person at the centre of the support
• safeguarding (adults and children), confidentiality and data protection procedures
• proven knowledge of the charity sector, agencies, contractors and local authorities
• good working knowledge of social security legislation that may impact or affect service users
• working to agreed objectives and within caba’s policies, procedures and processes
• able to plan and manage own workload and meet deadlines
• ability to identify areas for improvement (team services, processes)
• ability to collate information and use it to produce accurate, detailed and objective reports
• excellent administration skills and database and CRM system experience at a reporting and process level
• excellent written and verbal communication skills including the ability write clearly and keep accurate records with great attention to detail
• excellent IT skills including the ability to use Word, Excel, Outlook, Dynamics and Microsoft Teams
• extensive experience in an advice and advocacy role providing specialist advice and casework to service users
• substantive experience of providing welfare benefits advice, including up to date knowledge of statutory frameworks (mandatory reconsideration and appeal stages) and the ability to identify implications of change in legislation to welfare benefits 
• experience of dealing with a diverse group of people with complex support needs, living with a disability or long-term health condition acting with integrity and fairness while providing practical, long-term solutions
• experience of quality assurance processes.

why caba?

You’ll enjoy up to 10% pension contributions, private medical insurance, income protection insurance and a generous holiday allowance of 25 days per annum, plus bank holidays.

We work in a flexible hybrid model - one that creates the opportunity to work in your own way from home, but also provides a great opportunity to collaborate with our colleagues at our office. We have varied working patterns so we’re open to talking about any flexible working arrangements that could work for you.

Interested?

Take a look at the job description for further details. Applying is simple - send your CV and cover letter, along with our short application form, which shows us that you can make a success of the role. If you have links to any of your work, we’d love to see it - simply put them at the bottom of your application form.

If you want to become part of a welcoming, inclusive organisation that values your ideas and input, we want to hear from you.

 If you have any questions about the role, please contact Ola Opoosun, Head of Support Services for an informal discussion.

**Your appointment is subject to an Enhanced Disclosure and Barring Service (DBS) check

Deadline for applications: 6th June 2024

Interview date: 13th June 2024

£41,200 (pro-rata) + 6% pension contribution

21 hours per week

Supported by our CEO, you'll be working with an ambitious and caring organisation that works hard to support refugees, asylum seekers and migrants.  As a relatively small organisation we can be creative and nimble and always strive to work collaboratively. We are looking for a dedicated and passionate individual who can embed our new People strategy, taking our HR function to the next level.

For more information, please refer to the job pack. To apply, please complete our online application form which you can find on our website.

Deadline: 9am 24th June 2024

Interviews: Week commencing 1st July 2024

£36,307 + 6% pension contribution

35  hours per week

Working closely with our Housing and Welfare Benefits Manager you will supervise advisors and volunteers, ensuring asylum seekers, refugees and migrants receive high quality housing and benefit advice. You will manage your own caseload, support the team to develop and contribute to our campaign work.

For more information, please refer to the job pack. To apply, please submit your CV and answer the application questions on Charity Job.

Deadline: 9am 24th June 2024

Interviews: Week commencing 1st July 2024

This role is part of the Wiltshire Project which provides individual and family support to domestic abuse for victims and their children.

Working with children and young people, the team will focus on delivering timely and high quality, trauma informed support to children who have been the victims of domestic abuse.

The exciting post will be working with children who have experienced or been affected by domestic abuse. Focusing on standard and medium risk cases, this role will provide practical and emotional support to children and young people, with an emphasis on early intervention and awareness raising.

This is a fixed term contract to November 2025.

Key tasks and responsibilities include:

• To provide high quality, specialist support to children who have lived in a domestically abusive family.
• Enabling young people to access statutory and other services where appropriate.
• Managing a caseload and working proactively to support young people and their families
• To deliver educational, time-bound, 1 to 1 support sessions for children and young people.
• Provide specialist support to child victims, with a focus on empowering young people to make informed decisions.
• Ensure that children and young people have a thorough understanding of what constitutes a ‘healthy relationship’.
• Undertake risk assessments and implement robust safety management plans.
• Give practical and emotional support to children affected by domestic abuse.
• Work closely with multi-agency partners and the wider Wiltshire team to ensure that we maintain a focus on risk management and safeguarding.
• Work with your team and manager to develop early intervention resources.
• Engaging with and supporting the MARAC and MASH process, to ensure that the voice of victims is heard.

In addition, there will be the opportunity to work with the team and manager to develop and deliver new group work provision for young people.

This role will be based in our Trowbridge office, with a requirement to travel across Wiltshire. FearFree supports staff to work flexibly, with an ability to work in a hybrid fashion, both at home and in the office.

Key responsibilities:

• Manage a caseload of low to medium risk children and young people, predominantly through face to face appointments but also utilising virtual technologies.
• Complete an initial assessment of the child’s needs so that you can identify and plan the support needed to address issues and prevent any problems from escalating.
• Assess, manage and review risks to service users, colleagues and self, according to agreed procedures.
• Assess the needs of the child and devise appropriate support and safety plans with due regard to the dynamic nature of risk.
• Work with colleagues, health and social care professionals and multi-agency networks to evaluate caseload needs and the progress that has been made.
• Work directly and proactively with children and young people to help them to understand the impact that Domestic Abuse has had on them.
• Ensure personal safety and that of service users and other staff at all times.
• Respond to emergencies and crises with a focus on the child’s wellbeing and safeguarding.
• Plan and implement activities to promote self-awareness, confidence and participation for children.
• Provide person centred, trauma informed support to all your cases, to empower the young person to make informed choices.
• Enable service users to participate in the design, delivery and evaluation of services.
• Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery, safety and safeguarding.
• Respond to a child’s individual learning needs and style, adapting practice as necessary.
• Work closely with schools and education establishments to ensure support offered to service users is appropriate, planned and coordinated.
• Keeping the child’s voice central to all support and decision making wherever possible: taking the time to talk through and work with the individual child’s understanding around safeguarding and why we need to share certain things.
• Act as duty officer for Wiltshire, responding to incoming calls, logging referrals and making assigned outgoing calls, according to the duty rota. Duty shifts will be 9 – 5 in the Trowbridge Office.
• To understand and work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse, in order to reduce the risk for service users and their families.
• Accompany service users, when needed, to other relevant agencies and support them in their interactions with these agencies.
• To work alongside colleagues to deliver a whole family approach.
• Be proactive with your line manager to carry out periodic case reviews.
• Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.

Groups and Activities

• Work with the Childrens and Families Team Manager to develop and deliver, a group work intervention for young people.
• Assist with recruiting children and young people to be involved in the development of groups or activities, providing them with on-going support.
• Run groups for children and young people following a planned programme.

General

• Work at all times in accordance with the requirements of the Lone Working Policy and Procedure.
• Attend and contribute to team meetings.
• Update written and computerised records with accurate and clear information.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Undertake agreed training and keep updated on changes in legislation, policy and best practice.
• To support additional duties at your team managers discretion.

Responsibilities

• Appropriately manage highly confidential information relating to vulnerable people.
• Ensure security of data, especially sensitive personal data, in line with the information security policy.
• Work within FearFree’ Policies and Procedures at all times.
• Be mindful of responsibilities in respect of health and safety.  In particular:

o Co-operate at all times with management in the implementation of and adherence to health and safety policy and procedures;

o Take reasonable care for your own safety and for the safety of others who may foreseeably be affected by your actions at work;

o Not intentionally or recklessly interfere with or misuse anything provided for the purpose of health and safety at work;

o Report all health and safety concerns to line managers;

o Assist with the completion of the risk assessment programme.

For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Advisor and Caseworker - Cardiovascular Social Prescribing 

Location: London 

Contract Type: Permanent/Part time 

Salary: £32,082 per annum (pro rata to 0.6 FTE) 

Hours: 21 

Benefits: Competitive 

Our client is collaborating with the East London Cardiovascular Prevention Group (ELoPE) to integrate social prescribing into secondary care for patients of Barts Health. This initiative seeks to link individuals with non-medical support to enhance their physical and mental wellbeing, fostering connections with their local communities and empowering them to take control of their health. 

Project Objectives: 

This project is designed to tackle health inequities and support individuals who could benefit from: 

• Assistance with social issues and the social determinants of health, including debt, housing, employability, and food insecurity. 

• Greater community connections through engagement in physical, social, and creative activities. 

• Accessing and engaging with statutory and voluntary sector services. 

Role Description: 

The Advisor and Caseworker will offer social welfare advice to individuals referred via the Barts Health Cardiovascular Team. The role will focus on what matters to the individual and take a holistic approach, providing advice on welfare benefits, housing, debt, and energy. They will refer individuals to specialist agencies for issues such as immigration, 

legal advice, and debt, as well as support them in accessing various community services and activities. 

Ideal Candidate: 

Candidates may have experience in one or more of the following roles: 

• Consultant Advisor 

• Client Advocate 

• Support Worker 

• Assistance Coordinator 

• Client Liaison 

• Social Worker 

• Resource Specialist 

• Guidance Counselor 

• Program Coordinator 

• Community Support Worker 

• Client Service Manager 

• Outreach Worker 

• Client Support 

REF-214218 

This role is part of the Wiltshire Project which provides individual and family support to domestic abuse for victims and their children.

Working with children and young people, the team will focus on delivering timely and high quality, trauma informed support to children who have been the victims of domestic abuse.

This is a fixed term position to November 2025.

This exciting post will be working with children who have experienced or been affected by domestic abuse. Focusing on standard and medium risk cases, this role will provide practical and emotional support to children and young people, with an emphasis on early intervention and awareness raising.

In addition, there will be the opportunity to work with the team and manager to develop and deliver new group work provision for young people.

Key tasks and responsibilities include:

· To provide high quality, specialist support to children who have lived in a domestically abusive family.

· Enabling young people to access statutory and other services where appropriate.

· Managing a caseload and working proactively to support young people and their families.

· To deliver educational, time-bound, 1 to 1 support sessions for children and young people.

· Provide specialist support to child victims, with a focus on empowering young people to make informed decisions.

· Ensure that children and young people have a thorough understanding of what constitutes a ‘healthy relationship’.

· Undertake risk assessments and implement robust safety management plans.

· Give practical and emotional support to children affected by domestic abuse.

· Work closely with multi-agency partners and the wider Wiltshire team to ensure that we maintain a focus on risk management and safeguarding.

· Work with your team and manager to develop early intervention resources.

· Engaging with and supporting the MARAC and MASH process, to ensure that the voice of victims is heard.

This role will be based in our Trowbridge office, with a requirement to travel across Wiltshire. FearFree supports staff to work flexibly, with an ability to work in a hybrid fashion, both at home and in the office.

Key responsibilities:

• Manage a caseload of low to high risk children and young people, predominantly through face to face appointments but also utilising virtual technologies.
• Complete an initial assessment of the child’s needs so that you can identify and plan the support needed to address issues and prevent any problems from escalating.
• Assess, manage and review risks to service users, colleagues and self, according to agreed procedures.
• Assess the needs of the child and devise appropriate support and safety plans with due regard to the dynamic nature of risk.
• Work with colleagues, health and social care professionals and multi-agency networks to evaluate caseload needs and the progress that has been made.
• Work directly and proactively with children and young people to help them to understand the impact that Domestic Abuse has had on them.
• Ensure personal safety and that of service users and other staff at all times.
• Respond to emergencies and crises with a focus on the child’s wellbeing and safeguarding.
• Plan and implement activities to promote self-awareness, confidence and participation for children.
• Provide person centred, trauma informed support to all your cases, to empower the young person to make informed choices.
• Enable service users to participate in the design, delivery and evaluation of services.
• Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery, safety and safeguarding.
• Respond to a child’s individual learning needs and style, adapting practice as necessary.
• Work closely with schools and education establishments to ensure support offered to service users is appropriate, planned and coordinated.
• Keeping the child’s voice central to all support and decision making wherever possible: taking the time to talk through and work with the individual child’s understanding around safeguarding and why we need to share certain things.
• Act as duty officer for Wiltshire, responding to incoming calls, logging referrals and making assigned outgoing calls, according to the duty rota. Duty shifts will be 9 – 5 in the Trowbridge Office.
• To understand and work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse, in order to reduce the risk for service users and their families.
• Accompany service users, when needed, to other relevant agencies and support them in their interactions with these agencies.
• To work alongside colleagues to deliver a whole family approach.
• Be proactive with your line manager to carry out periodic case reviews.
• Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.

Groups and Activities

• Work with the Childrens and Families Team Manager to develop and deliver, a group work intervention for young people.
• Assist with recruiting children and young people to be involved in the development of groups or activities, providing them with on-going support.
• Run groups for children and young people following a planned programme.

General

• Work at all times in accordance with the requirements of the Lone Working Policy and Procedure.
• Attend and contribute to team meetings.
• Update written and computerised records with accurate and clear information.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Undertake agreed training and keep updated on changes in legislation, policy and best practice.
• To support additional duties at your team managers discretion.

Responsibilities

• Appropriately manage highly confidential information relating to vulnerable people.
• Ensure security of data, especially sensitive personal data, in line with the information security policy.
• Work within FearFree’s Policies and Procedures at all times.
• Be mindful of responsibilities in respect of health and safety.  In particular:

- Co-operate at all times with management in the implementation of and adherence to health and safety policy and procedures;

- Take reasonable care for your own safety and for the safety of others who may foreseeably be affected by your actions at work;

- Not intentionally or recklessly interfere with or misuse anything provided for the purpose of health and safety at work;

- Report all health and safety concerns to line managers;

- Assist with the completion of the risk assessment programme.

For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Are you committed to working in partnership to empower people with learning disabilities and autistic people to work through trauma and find justice? 

We are seeking a qualified Specialist ISVA (Independent Sexual Violence Advisor) to join our Advocacy team at Respond. The role includes providing pro-active emotional, practical and advocacy support for adults with learning disabilities and autistic people with complex or multiple needs who have experienced any form of sexual violence and are engaging, (or considering engaging) with the criminal justice system. The ISVA will work across London to provide non-judgmental, trauma-informed emotional support, working in partnership with other London sexual violence support services. 

Our ideal candidate will have experience in the ISVA role as well as a friendly and relational approach to working with clients.  You will have the ability to build trusting relationships, work in an empowering and inclusive way and support clients to heal following sexual abuse and develop coping capacity. You will be a self-motivated individual who will engage with a wider range of people who have experience sexual violence, and other barriers to justice.

This is an exciting opportunity to join an inclusive and passionate team, and you will be supported by the ISVA Service Manager in your ongoing development. Respond values and encourages working in a collaborative and compassionate way, as we support each other to address one of the most enduring injustices; of the experience of trauma to autistic people and people with learning disabilities and their families.

This post is exempt under Schedule 9 Part 1 of the Equality Act 2010 and is only open to women. 

Background information about Respond   

Respond started in 1991 and has grown from a small London based charity to a medium sized national charity in recent years.  Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services.  

An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.     

We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide advocacy support, as well as supporting people with learning disabilities and autistic people who have experienced trauma.    

We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.      

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role.  You may be just the right candidate for this or other roles within the organisation. 

Respond Benefits package (all per financial year)

We offer a generous and comprehensive package of flexible benefits to all of our staff.

• Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home.  Part time hours are altered accordingly.   

• Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.

• Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,

• Discretionary study leave to support training relevant to your role. 

• Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.

• Up to 5 days paid time off for dependents per financial year.

• Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.      

• Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment. 

• Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.     

Note all of the above days per annum stated are pro rata’d for part time employees.    

If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement.   Your statement should be no more than 2 sides of A4.     

Closing date for applications 4th June 2024 

We have a great opportunity for an Advice & Wellbeing Specialist to join the team on a permanent basis. In this Outreach role you’ll be working predominantly in our Reading & Oxford communities, with one day a week working from our Houghton Hall office in Houghton Regis

As an Advice and Wellbeing Specialist, you will report to the Advice and Wellbeing Team Leader. You’ll deliver proactive and trauma informed support to meet the holistic needs of residents.   Your support will be tailored to your resident’s needs, and you will work closely with them to understand their wellbeing concerns and agree an action plan to enable them to sustain their tenancies and feel connected to their community.    You will empower residents to manage their wellbeing needs by helping them to develop and maintain skills and resilience to lead independent and fulfilled lives. 

You will work collaboratively with wider teams, statutory services external advice and support services to ensure residents have the appropriate support.  You will build partnerships with external stakeholders in your area to ensure there is a strong network for support for our residents.  You will also be delivering advice and wellbeing support in community wellbeing hubs and providing peer support to colleagues. 

What you'll need:

• A Full UK driving licence with access to own car.
• Demonstrable experience dealing with vulnerable people.
• Demonstrable experience dealing with complex cases.
• Experience providing frontline support and giving advice.
• Be passionate about customer service, being resilient with a positive and can-do-attitude. 
• Have excellent written and verbal communication skills. 
• Be exceptionally organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively and produce high quality work.

If this sounds like you, this role might be perfect for you!

A bit about the role:
You will work closely and collaboratively with residents in their homes and neighbourhoods to understand their immediate needs, as well as their wider goals and aspirations to achieve sustainable outcomes. You will do this through a mix of direct support and advocacy, as well as exceptional partnership working with other Peabody teams, our contractors, statutory and voluntary services, and by supporting local wellbeing projects.

Some of the key results for the role include: 

• As the Advice and Wellbeing Specialist, you will be providing holistic wellbeing support that supports residents to sustain their tenancies successfully.
• Actively build strong partnerships with other Peabody teams, housing associations, local authorities, statutory and voluntary services to promote effective multi-agency working and information sharing.
• Work with the Allocations, Financial Inclusion and Neighbourhoods teams to target early tenancy support to new residents who need this and ensure others know how to access your support if facing any difficulties in the future.
• Support the delivery and promotion of wellbeing hubs and cafes, as well as other projects in your region.

An enhanced Disclosure and Barring Service (DBS) check is required for this role and requires a full, clean driving licence. This role will be covering the Oxford and Reading area.

A minimum of 2 to 3 days working in the office/covering your patch is required; the other days can be worked from home, or a local office.

Weekly hours Monday - Friday, 09.00 - 17.00 with occasional outside of hours work.

A bit about us: 
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

Here's just a few of the benefits for working at Peabody: 

• Flexible and hybrid working (depending on the role) 
• Up to 30 days’ annual holiday plus bank holidays
• Competitive salaries that are benchmarked regularly against current market rates  
• • Two additional paid volunteering days each year  
• • Flexible benefits scheme, including family friendly benefits and access to a discount portal  
• • 4 x salary life assurance
• • Up to 10% pension contribution

Closing date: 12th June 2024.

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.

Hours: Full time, Mon to Fri, (37.5 hours per week)

Contract: Permanent

Location: Based at CAML offices in Mitcham and Morden and outreach locations. The post-holder may be required to work anywhere in South London

Salary: £29,930 - £33,256 dependent on experience

Annual Leave: 25 days, Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Sunday 2nd June 2024

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role.  If you are passionate about supporting individuals and families in need, relish supporting valued team members to reach their potential, have minimum of one year Citizens Advice Adviser (post certification) experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.

This role will support people with mental health difficulties referred by South West London and St George's Mental Health NHS Trust (SWLSTG) as part of their Community Transformation Programme. The service will support adults aged 18 years and over living in Merton who are experiencing mental health challenges and the carers of those individuals.

You will deliver a service providing advice for people that are referred from the Trust’s Single Point of Access (SPA) and other teams. You will manage an active caseload of people, providing a comprehensive advice and casework service to people experiencing mental health issues on issues such as benefits, income maximisation, debt and housing.

The service will also support people to access a range of opportunities in their community including services that support their social and emotional well-being, employment and volunteering opportunities and money and debt advice if needed.

The role will work in partnership with a team of health professionals and peer support workers, part of the role will be in supporting these professionals to identify where referrals are appropriate through feedback. Initial training will also be provided to all professionals on what outcomes we can achieve for service users.

Principal Responsibilities

Advice and casework

• Offer one off advice and casework (as applicable) to all clients referred via face to face appointments, online or telephone

• Ensure all clients are aware of the purpose and where to attend their appointment

• Ensure that all casework conforms to the Citizens Advice quality standards.

• Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

• Ensure that all work conforms to our systems and procedures.

• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.

• Being sensitive to clients’ needs and limitations to access support.

• Ensure income maximisation through the appropriate take up of income and application for discounts, including those relating to utilities, benefits, tax and housing.

• Provide full budgeting advice and where necessary refer for specialist debt advice and casework

• Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary using appropriate communication skills and channels.

• Assist clients with other related problems where they are an integral part of their case and refer to other adviser/s (for example DRO intermediary) or specialist agencies as appropriate.

• Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.

Project Management, co-ordination and partnerships

• Attend health management meetings (e.g. the Daily Integrated Allocations Meeting (DIAM) for referral discussions)

• Establish and manage an effective referral process from the SPA team and other SWLSTG teams/roles (e.g. Older Peoples Mental Health Team OPMH

• Keep in touch with local issues, developments and changes in procedures of other agencies including SWLSTG, other health service and the local authority. 

• Build relationships with peer support workers on the project

• Work to achievable targets in line with the criteria set by the funder.

• Refer clients to other advice services CAML offers and/or other local services for other associated issues e.g immigration advice

• Gather statistics and feedback in order to monitor and evaluate the service, ensuring that appropriate monitoring and data collection mechanisms are in place to demonstrate impact, outputs and outcomes and providing reports as required to the steering group, funders, and partners.

• Work with Head of Advice Services to produce reports and monitoring information about the service for the funder.

• Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.

Capacity Building and Training

• Deliver information sessions for peer support workers and NHS mental health teams to share knowledge about mental health and advice

Research & Campaigns

• Have responsibility for tracking and reporting on research and campaign issues. Assist with policy work by providing information about clients' circumstances.

• Gather and provide as necessary information about clients circumstances, case studies and statistical information on the number of clients and nature of cases where is an issue.

• Monitor service provision to ensure that it reaches the widest possible client group.

Professional Development

• Keep up to date with legislation, case law, policies and procedures and undertake appropriate training

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

• Ensure wider Citizens Advice Merton & Lambeth colleagues/partners aware of this service.

• Demonstrate commitment to the aims and principles of the Citizens Advice service.

• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Person Specification

Essential

1. Experience of supporting people with mental health issues and the ability to empathise, and to deliver advice in a kind and compassionate way.

2. A minimum of a year’s post certificate experience in delivering advice at a local Citizens Advice or similar.

3. Understanding of the link between mental health and other protected characteristics particularly in the context of Merton demographics

4. Ability to act on clients behalf and negotiate with external services where necessary in writing and on the telephone

5. Knowledge, experience of, and demonstrable ability to provide good quality advice and casework and write ups that meet Advice Quality Standards (AQS)

6. Ability to prioritise own work, meet deadlines and manage caseload.

7. Good interpersonal and communication skills, verbally and in writing.

8. Proven ability to build relationships with partners. 

Desirable

1. Experience working in partnership with the Health Sector

2. Ability to deliver training

This job description and personal specification does not form part of any contract.

Professional Development

The successful applicant will receive comprehensive induction to the charity and our work.  We support team members in their professional development to ensure we’re up to date with legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager. 

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website for more information and to find out how to apply. The deadline for applications is 6pm, Sunday 2nd June 2024.  If you do not hear from us, we are afraid your application was unsuccessful.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

We have an exciting opportunity for an IDVA to join the Lancashire team based at Preston working 30 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our office in Preston, with cover in the Accrington area as required. Once you have completed training & probation period you can apply for hybrid working, all travel costs to and from appointments from your office base will be reimbursed. As an IDVA you will:

• Focus on victims at risk of harm, providing a pro-active, short to medium term crisis intervention service
• Support victims face to face or by telephone
• Develop individual safety plans to meet client's needs as identified
• Provide advocacy, emotional and practical support and information to victims including legal & civil options, housing, health & finance & support through the criminal justice system
• Participate in multi agency meetings providing the voice of the client

You will need:

• An understanding of domestic abuse & it's impact
• Knowledge of risk assessment, safety planning & risk management
• Knowledge of Safeguarding issues & the legal responsibilities surrounding these
• Theoretical, practical & procedural knowledge of civil & criminal justice remedies
• Experience of working within a multi-agency and legislative framework
• Ability to manage a complex caseload, able to prioritise effectively
• Strong crisis management skills, able to deal with stressful & difficult situations
• Good communication, negotiation & advisory skills, both written & verbal
• Good IT skills including, Microsoft Office & Case Management systems

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Are you a committed and experienced safeguarding leader with a vision for safer communities?

Do you have a proven track record of leading and shaping multi-disciplinary teams at a senior level within a related professional setting?

Do you thrive in collaborative environments, fostering open communication and embedding best practices?

The Diocese of Southwell & Nottingham is recruiting for an Independent Chair of our Diocesan Safeguarding Advisory Panel (DSAP). In this role you will play a pivotal part in ensuring the well-being of children and vulnerable adults within the communities of our diocese.

Diocesan Safeguarding Advisory Panel

DSAP exists to advise the Diocesan Bishop and the Diocesan Chief Executive on the adequacy of the local safeguarding policies, in alignment with all national church and statutory procedures, and provide scrutiny of culture, working practices, and training arrangements for all diocesan and cathedral staff and office holders. The panel provides appropriate advice, guidance and support on case management and safeguarding requirements.

As chair of the panel, you will lead a dedicated team of safeguarding experts, specialists, and diocesan staff, drawing on their knowledge and experience to continuously improve our safeguarding practices.

What We Offer:

· Strong leadership commitment from the Diocesan Bishop and Senior Leadership Team

· A highly professional, experienced safeguarding team to oversee and support

· A collaborative environment working with partner statutory agencies, sharing skills and expertise in the area of              safeguarding within a faith setting

· A commitment to continuous development through reflective practice and high-quality governance.

· A competitive day rate commensurate to your knowledge and experience

Who You Are:

· A highly motivated safeguarding professional with proven experience at a senior leadership level

· A wise leader able to assimilate, scrutinise and embed best practice, ensuring adherence to statutory policies and guidance.

· A champion of robust quality assurance and effective governance within safeguarding frameworks

· A confident and empowering leader who is able support, challenge and encourage the panel

Prospectus are delighted to be working with Your Place in their search for an Interim Support Worker (Employment Lead).Your Place’s mission is to build hope and enable lasting change to end homelessness for people in east London. They are a growing charity, helping people who've lost their homes to regain their self-belief and rebuild their lives.

This is a role offered on a 3-4 month contract, on a full-time basis, based on Barking Road, London. The salary for the role is between £28,080-£32,240.

The Interim Support Worker (Employment Lead) will report to the Team Manager and be responsible for the service delivery of an effective, high-quality, person-centred support service to residents with a range of medium to high needs. The postholder will temporarily lead on developing employment, training, and education (ETE) opportunities for residents. A key element of this role is developing positive relationships with residents as well as developing partnerships with potential employers and community partners.

To be successful, you will have demonstrable experience within the local authority, voluntary, independent, charity or social housing sector. You will have experience of providing personalised advice, coaching and support to individuals facing homelessness or other forms of social exclusion. You will have an awareness of issues facing people that experience homelessness or rough sleeping. You will also have an understanding of ETE (education, training and employment).

You will have excellent customer service skills and the ability to build rapport with internal and external stakeholders. You will have strong IT literacy skills, especially Microsoft Office. You will be a team player who can also work on their own initiative and have strong organisational skills.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.