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241

Specialist jobs in london, greater london

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Top job
Sovereign Network Group, Hertford (Hybrid)
£32,000 - £38,000 per year
Do you have strong analytical skills and a drive to improve customer service delivery?
Posted today
Top job
Clean Air Fund, London (On-site)
42,840 - 50,870
The Clean Air Fund is looking to recruit a Senior Specialist- Super Pollutants and Health to join the team in London, Delhi or Accra.
Posted 1 day ago
Top job
Ambitious about Autism, TW7, Isleworth (On-site)
£25,207 - £27,165 per year
Ambitious College is seeking dedicated individuals to join our team as Specialist Teaching Assistant!
Posted 6 days ago
Closing in 5 days
South East London Mind, Bromley (On-site)
£34,367 per year
Seeking a Welfare Benefits Specialist to support service users to access the benefits they are entitled to
Posted 1 day ago
Harris Hill Charity Recruitment Specialists, Remote
£32k - 35k per year
Posted 1 week ago Apply Now
XLP, City of London (Hybrid)
£31,000 - £32,000 per year
Posted 2 weeks ago
Look Ahead Care Support and Housing, Islington (Hybrid)
Up to £45000 per annum
Posted 2 weeks ago
Closing in 7 days
Hestia, City of London (On-site)
£30,609 per year
Posted 1 week ago
Ileostomy and Internal Pouch Association, Remote
Commensurate with experience (which should be not less than NHS Band 6, as per NHS pay scales)
Posted 1 week ago Apply Now
Harris Hill Charity Recruitment Specialists, London (Hybrid)
£70,000 - £75,000 per year
Posted 1 day ago Apply Now
Closing in 5 days
Ambitious about Autism, N10 3JA (On-site)
£26,638 - £28,005 per year
Posted 1 week ago
Closing in 5 days
Ambitious about Autism, Tottenham (On-site)
£25,837 - £27,165 per year
Posted 1 week ago
Look Ahead Care Support and Housing, London (Hybrid)
£33000 - £35000 per annum + Annual leave increasing up to 30 days
Posted 1 week ago
Page 1 of 17
Hertford, Hertfordshire (Hybrid)
£32,000 - £38,000 per year
Full-time
Permanent
Job description

We have a new opportunity for a Customer Service Delivery Specialist to join our Customer Service Management Centre (CSMC) Team based in either Hertford or Basingstoke. 

You'll need to be able to come in to the office regularly during your initial training, but we'll offer more hybrid working as you grow in confidence. 

This is a full time permanent role where we are offering a starting salary of £32,000 - £38,000 depending on experience.

The role:

As our Customer Service Delivery Specialist, you will play a pivotal role in transforming how we engage with our customers. You'll provide support in the delivery of our customer choice/digital strategies, ensuring a seamless, consistent experience across all of our channels. 

You'll be using your analytical skills to look at our data, identify trends and map our customer journey. Constantly looking for ways to improve our our customers omni-channel experience. This is an exciting opportunity to be part of making a real difference to our service delivery.

What we are looking for:

Someone who is passionate about delivering first class customer service with an ability to analyse and interpret data. You'll constantly analyse our data to tell a story and drive service improvements. Experience of collaborative working with key stakeholders is key to providing a unified customer experience.

Your additional skills:

  • An understanding of working in a contact centre environment with an omnichannel strategy
  • Exceptional communication skills, building rapport with a wide range of internal and external stakeholders will be crucial
  • The ability to handle challenging customer situations with empathy, professionalism, and resilience
  • Knowledge of relevant housing legislation, regulations, and best practices, with a commitment to ensuring compliance and safeguarding procedures

What we can offer you

As a member of the Customer Services Team you will be part of a friendly, dynamic and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • Chance to buy or sell holiday as part of our flexible benefits package
  • 3 additional Wellbeing days and 2 paid volunteering days
  • Generous matched pension scheme up to 12% and Life cover at 4x salary 
  • Enhanced maternity/adoption pay 
  • Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
  • Options for private medical insurance, dental insurance and critical illness cover
  • Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we have over 200,000 customers, provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Application resources
Posted by
Sovereign Network Group View profile Organisation type Non Charity Employer Company size More than 1000
Posted on: 11 November 2025
Closing date: 25 November 2025 at 16:32
Job ref: 7247
Tags: Customer Service, CRM, Data Analysis

The client requests no contact from agencies or media sales.