Specialist support workers jobs
About the role
The role will play a critical role to help deliver an effective and high performing rent collection and recovery service in accordance with legislation, the organisation’s policies, set performance targets and customer satisfaction requirements. In collaboration with the Resident Services Manager to ensure that the organisation is compliant with all regulations and using robust policy and procedures and ensuring the right systems are in place to effectively manage the revenue and income streams and arrears of the organisation. This role will also manage the impact of welfare reform provisions, ensuring an effective advice and support service to residents to manage risk on revenue and income levels.
Responsibilities
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The role also oversees the best payment methods for all residents at sign up and this includes the setting up of standing orders or direct debits in line with the direct debit guarantee where applicable. To liaise with the Assistant Accountant who will oversee the administration of this.
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Production of performance and management reports, setting collection targets in consultation with the Resident Services Manager and proactively monitoring and reporting in respect of service delivery, performance indicators and targets.
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Maximise the collection of arrears by having regular meetings with the Team Managers; being proactive in contacting Support Workers or residents, providing them with clear instructions on information requests and repayment options.
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To work closely with other members of the Revenue team to manage resident rent and accommodation charge accounts and other former resident debts, on a regular basis identifying trends and patterns on individual accounts and then liaise with Support Workers or residents to rectify income issues and address arrears in line with policies and procedures.
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To maximise rent collection in line with targets by making arrangements to recover rent arrears and to enforce related tenancy conditions, ensuring residents’ rent accounts are monitored and prompt actions taken to prevent the accumulation of debt, and to authorise any rent account adjustments and refunds.
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Work closely with the Assistant Accountant to ensure that all residents Personal Contributions (PC) and Housing Benefit (HB) are calculated correctly on sign up and when there has been a change of circumstance
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Liaising with local authorities’ benefits teams and Government agencies on new benefit claims and issues in liaison with the Assistant Accountant and regular meetings together.
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Acting as the main first point of contact on queries around revenue and income management, policies, procedures and systems.
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Ensuring team have Welfare benefits training and are up to date with regulation. Working with Support Workers to ensure residents maximise their incomes by claiming all benefits due them
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To assist vulnerable residents with prompt and appropriate action and advice, and liaise with other agencies and departments to ensure that their needs are met.
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To be responsible for preparing timely and accurate reports on arrears cases, to attend Court and represent the organisation on individual arrears and possession cases when relevant, to prepare eviction reports and represent the organisation at evictions to ensure the successful repossession of properties.
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To maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements on performance issues.
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To contribute towards the continuous improvement of performance in line with the organisation’s service plan targets.
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To work with other agencies and departments such as the organisation’s Finance Department, Customer Services Team; Housing Benefits, The DWP, Advice agencies, Housing Officers, Solicitors and the Courts in delivering an efficient and effective service.
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To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.
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Cover the lead person when required on daily cash reconciliations whilst following finance policies and procedures
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Cover the lead persons when required to organise banking with the Finance Department whilst working closely with colleagues within the Resident Services Department and other senior employees to carry out banking runs.
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To undertake such other duties within the competence of the post holder which may be required from time to time.
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Person specification
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Experience
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Demonstrable experience of working in a supported housing environment in a similar or related role
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Experience of supervising a person or team
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Qualifications
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GSCE (or equivalent) in English, Maths
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Skills and Knowledge
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Knowledge of supported housing sector and housing law
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Detailed knowledge of rent arrears issues and processes
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Detailed knowledge of housing and welfare benefits
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Understanding of trauma informed practice
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Abilities
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Capable of developing and maintaining constructive and positive working relationships both internally and externally
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Personal qualities
• Be creative in problem solving and seek out practical solutions to complex problem
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Demonstrate a high degree of accountability and decision making
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Full driving licence held and maintained
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Desirable criteria
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Housing or a related qualification
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Be able to meet deadlines and balance priorities
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Be able to delegate and allocate work effectively
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Be able to monitor operational and customer service performance and suggest and implement ways of improving performance
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Be able to manage change, introduce new initiatives, and revise systems and processes
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Be able to communicate clearly and concisely, with a systematic and consistent style including experience of report writing and drafting policies/procedures
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Interview process
Interviews will be held during the week commencing 13 April 2026. The process will begin with a short pre‑screening interview. Candidates who are successful at this stage will be invited to an in‑person interview, which will include a practical test as part of the assessment.
Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK. Due to the customer‑focused nature of this role, working from home will be one day per week
Our mission to solve homelessness in east London, one person at a time!
The client requests no contact from agencies or media sales.
Justlife’s Vision
Making people's experience of temporary accommodation be short, safe and healthy.
About this role
The role of Health Engagement Worker will involve supporting a caseload of service users that are experiencing homelessness. The role requires the use of specialist knowledge and relationship skills to influence service users with varying degrees of mental health, addiction and trauma related issues to engage with health services.
This will include advocacy in registering them for medical services and accompanying them to appointments; assisting them in addressing all aspects of physical and mental health or substance addiction needs, as well as advocating or them to get access to source housing and social security benefits. Working collaboratively with our partners Arch Healthcare the role is dependent on good communication and joint working with a variety of partners and professionals.
The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity.
A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role.
Making decisions, “in the moment” to do the right thing to mitigate risk with service users can place high emotional demands on the job holder. The role is highly reactive, unpredictable and at times, chaotic. The role therefore requires a high degree of self-awareness to one’s own resilience levels and exercising appropriate levels of self-care.
Why do we exist
Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn’t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible.
How do we operate?
Our values guide our work and are very important to us:
· Collaboration before competition
· People before programmes
· Innovation before Institutions
What do we do?
Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights.
We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change.
Why work for us?
Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.
Perks of working at Justlife
· Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years’ service and 30 days after 10 years’ service)
· Additional 5 days annual leave purchase scheme through salary sacrifice
· Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print)
· Cycle to work scheme
· 2 Volunteering days per year
Key terms and conditions
Job Title: Health Engagement Worker
Hours: 37.5 hours per week
Contract: Permanent
Normal hrs to be worked: Monday-Friday 9am-5pm
Location: Brighton
Salary: £29,892 per Annum
Application Process
To apply, please upload a covering letter addressing how you meet the person specification, together with an up-to-date CV here. Deadline for applications is midnight 15th March.
Provisional interview dates will be the week of 23rd March.
Role Summary
The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity.
A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role.
Role Description
Service Delivery
Using frontline practical and procedural knowledge of working with complex service users to support them to engage with health care services during their housing vulnerability. This could include, but is not limited to;
· Assisting them in addressing housing, financial, health or wellbeing needs
· Accompanying them to appointments
· Connecting them with appropriate support services such as substance misuse services or food banks
· Collaborating with agencies such as the local authority, housing providers and support services
· Advocating on behalf of the service user to access medical care, housing and benefits.
· Maintaining regular contact, a listening ear and emotional support during times of crisis
· Helping increase their self-confidence and self-efficacy to improve their chances of moving on from homelessness
· Manage own calendar to deliver a caseload during periods of work-related pressure, including actively pursuing the project outcomes set for the project and individual clients.
· Use interpersonal and communication skills to provide support to service users and collaborate with others including colleagues, partner agencies, health care professionals and external agencies.
· Take duty of care seriously by assessing the service users social and environmental conditions, drawing out and passing on relevant information to and from healthcare professionals, ensuring client confidentiality is maintained.
· Use of excellent writing skills to prepare and submit housing applications along with a good working knowledge of housing legislation in order to advocate on behalf of service users.
· Support delivery of the activities programme where needed.
· Brief and liaise with other members of the team and external agencies regarding service users, enabling them to effectively carry out their roles.
· To record all service user data on the Inform system within the standards set by the organisation.
· Carry out light physical tasks, such as travelling to visit service users, shopping or lifting office equipment.
· Oversee work streams within the project as directed by the Project Lead.
Service Development
· Collaborate with the Advocacy and Patient Discharge Coordinater, maintain good standards of support for patients as well as good communication with hospital staff and the weekday in-reach team.
· Contribute to initiatives that seek to influence service improvements, implement changes and develop new interventions and support for clients.
· Provide reports and case studies when requested.
· To be part of and contribute to the Justlife staff team, attending meetings as appropriate and to be involved in appropriate staff development, training, supervision and reflective practice as well as continuing professional development and training events where appropriate and be committed to team events.
Research
· Supporting the wider Justlife vision to feed into research and help develop the service including the involvement of service users in design and delivery of the service.
This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder.
Person Specification
Experience
· Experience of working with vulnerable adults (those experiencing homelessness or housing vulnerability, or a comparable client group)
· Experience of working with drug and alcohol dependent adults or those experiencing poor mental health
Skills
· Care, empathy and skilled in dealing with emotionally vulnerable service users
· Excellent ability to engage with service users in an empowering manner
· Effective communication; written and oral skills
· Effective administrative and IT skills
· Excellent organisational skills
Knowledge
· Demonstrate knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to become and stay healthy.
· Demonstrate knowledge of the challenges and solutions to working with a client group who may be experiencing one or more of the following: poor health (physical and mental), substance misuse and homelessness.
· An understanding of health and safety policies and procedures that aim to keep staff and clients safe.
Personal Attributes
· Commitment to equal opportunities in our service delivery
· High self-awareness and the ability to maintain personal well-being through periods of pressure and stress
· Ability to be self-motivated and work well in a team or as a lone worker
Our vision is to make people’s experience of temporary accommodation as short, safe and healthy as possible.



The client requests no contact from agencies or media sales.
Salary: £40,000 – £41,000 per annum (depending on experience)
Location: Reigate, Surrey (with some hybrid working)
Contract: Full-time
Closing Date: 19th March 2026
Start date: ASAP with consideration given to notice periods
Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness?
Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England.
We are now seeking an exceptional Supported Housing Manager (Surrey) to shape and lead our specialist women’s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact.
About the Role
- This is a leadership role with both operational and strategic responsibility. You will:
- Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers
- Lead the delivery of trauma-informed, strengths-based, person-centred support
- Develop strong partnership networks across local authorities, charities, housing providers and churches
- Shape the future of Keychange’s women’s homelessness strategy across Surrey
At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging.
Who We’re Looking For
You will bring:
- Substantial experience supporting or managing services for vulnerable individuals
- A strong understanding of trauma, safeguarding, risk and recovery-based practice
- Leadership of a team delivering frontline support
- Previous experience managing operational budgets
- Proven ability to build partnerships and influence across multiple stakeholders
- Excellent communication and leadership skills
- Confidence engaging with churches and Christian networks across traditions
- A values-led approach aligned with Keychange’s Christian ethos
Desirable experience includes:
- Managing accommodation-based services
- Existing Church partnerships across Surrey
Occupational requirement:
- This post is subject to the Occupational Requirement (OR) under Schedule 9, Part 1, paragraph 3 of the Equality Act 2010 that the post-holder is a practising Christian. This requirement is necessary and proportionate in light of the responsibilities of the role, which include: promoting and upholding the Christian ethos, charitable objectives and values of Keychange; supporting the spiritual wellbeing of service users; facilitating faith exploration; developing church partnerships; and representing the organisation in faith-based settings.
What We Offer
- Salary of £40,000 – £41,000
- 25 days annual leave plus bank holidays
- Hybrid working (with 4 days regularly site or community based)
- Employee Assistance Program and Life Insurance
- Contributory Pension Scheme with matched employer contributions
- Ongoing personalised learning and professional development
- A supportive, faith-centred, values-driven culture
For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert.
How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience. Applications without a cover letter will not be considered.
Recruitment Timeline
- Start date: ASAP with consideration given to notice periods
- Deadline for submitting your application: 19 March 2026
- First screening interviews, remotely: 25 March 2026
- Full interviews in person in central London: 30 March 2026
- Start date: ASAP with consideration given to notice period
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Housing First Support Worker (28 hours per week)
Spitalfields Crypt Trust (SCT) is recruiting a Housing First Support Worker to join our specialist team supporting people who have experienced homelessness and other traumatic events.
In this role, you’ll hold a small caseload (around six residents) and provide tailored, person-centred, trauma-informed support that helps people sustain their tenancies, improve their wellbeing, and work towards recovery on their own terms. You’ll build trusting relationships over time, combining practical housing-related support (such as moving in, budgeting, appointments, maintaining a home and accessing community resources) with strong advocacy to ensure residents can access healthcare, benefits, housing services and specialist support.
You’ll work closely with SCT colleagues and a range of external partners across Tower Hamlets to remove barriers, reduce risk, and prevent eviction. The post includes completing needs and risk assessments, maintaining clear case records (including on In-Form or similar systems), and contributing to reporting and service learning. This is a values-led role for someone who is organised, resilient, and confident working independently with adults facing multiple disadvantage (including addiction, mental ill health, and long-term homelessness).
This is a part-time post (28 hours per week) with a salary up to £32,000 (up to £25,600 pro rata). Enhanced Adult Workforce DBS is required. Benefits include 25 days annual leave (rising to 30) plus bank holidays (pro rata), pension matched up to 5%, BUPA Employee Assistance Programme and wellbeing plan, cycle to work scheme, season ticket loan, and training and development opportunities.
Please see the full Job Description attached.
To apply, please submit a CV and a cover letter explaining why you’re the right fit for this role, including how your experience matches the key responsibilities and essential criteria.
Rebuilding lives affected by homelessness, addictions, unemployment, mental illness, and the criminal justice system.
Specialist Behaviour Support Worker
We're looking for a kind, compassionate and resilient Specialist Behaviour Support Worker to join our Learning Disabilities Service. No personal care or experience required, just the right values.
£28,808.00 per annum, working 40 hours per week.
Want to feel valued? You'll feel at home here.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Your role will include:
- Supporting the customer to lead a full and active life and do things they enjoy, sensitively and persistently trying to new things to open up new opportunities for the customer.
- Developing the customer's independent living skills and involving them in aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating.
- Supporting the customer in their sensory routine, trialling and testing new sensory experiences.
- Supporting the customer to communicate their wants and needs and develop new ways of doing this, communicating with them in a person-centred way.
- Supporting the customer to manage their anxieties, using Positive Behaviour Support and Autism-specific approaches.
About you:
- Enjoys social interaction and the company of others, joins in with the hobbies and interests of the customer and can facilitate connections with new people and places.
- Has a reasonable level of physical fitness and is able / likes to participate in active pursuits such as running.
What you'll bring:
Essential:
- NVQ Level 2 or equivalent
- Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities
Driving licence and a willingness to drive as part of support duties.
Desirable:
- Experience of engaging vulnerable people with complex needs in meaningful activities.
About us:
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Specialist Behavioural Support Worker to join a dedicated service supporting individuals with learning disabilities and behavioural needs.
This is a highly rewarding, hands-on role where you will provide person-centred support, helping people build independence, develop life skills, and live fulfilling, meaningful lives within the community.
About the Role
As a Specialist Behavioural Support Worker, you will work closely with individuals who may present behaviours of concern, autism, or complex learning disabilities. The role focuses on promoting wellbeing, encouraging positive outcomes, and supporting people to engage with activities they enjoy.
You will build trusting relationships, provide practical and emotional support, and work collaboratively with professionals and stakeholders to ensure safe, consistent, and high-quality support.
Key Responsibilities
- Support individuals to live active, fulfilling, and person-centred lives
- Encourage participation in hobbies, activities, and community engagement
- Provide respectful, dignified personal care where required
- Promote independence, confidence, and life skills development
- Monitor wellbeing and report any welfare or safeguarding concerns
- Work collaboratively with multidisciplinary teams and external professionals
- Consistently review and support progress towards individual goals
This role involves shift work and sleep-in duties.
About You
We are seeking someone who is warm, calm under pressure, and genuinely motivated to support others. You should be confident in supporting individuals with complex behavioural needs.
You will ideally be someone who:
- Enjoys meaningful interaction and relationship-building
- Demonstrates patience, empathy, and emotional resilience
- Is confident, proactive, and able to take positive risks
- Is comfortable participating in activities and community-based support
Requirements
- NVQ Level 2 (or equivalent) in Health & Social Care or related field
- Experience supporting individuals with learning disabilities, autism, or behaviours of concern
- Full UK driving licence and willingness to drive as part of duties
- Experience supporting individuals with complex or high-support needs
- Background in community-based or activity-focused support
- Knowledge of safeguarding and positive behaviour approaches
If you are compassionate, resilient, and motivated by making a real difference, we would love to hear from you.
Placing Talent. Creating Impact. Giving Back



Young People Support Worker
If you are the successful candidate, you will be joining a very tight-knit and supportive team that works tirelessly to ensure some of the most vulnerable individuals in the borough are well-cared for
Location: Lambeth - Lambeth Core & Cluster
Salary: £27,636 per annum
Closing Date: 16 March, 2026
Employment Type: Permanent
Hours per week: 37.5
About the Role
Join us and help young people aged 16–17 build safer, more independent futures. You’ll work directly with residents in our Lambeth Core & Cluster service, supporting them to develop essential life skills, engage with education or employment, and navigate budgeting, benefits and resettlement. Alongside the team, you’ll help maintain a safe and positive living environment while delivering structured, goal‑focused support.
This is a dynamic, multi‑agency role where you’ll collaborate with social care, health, mental health and housing partners to ensure each young person receives the right wrap‑around support. You’ll bring strong safeguarding awareness, sound judgement, IT confidence and an inclusive approach, using your experience to guide young people through challenges and help them take meaningful steps toward long‑term stability.
In this role, you will:
- Assess young people’s needs and create focused support plans across housing, life skills, education and wellbeing.
- Secure suitable accommodation by liaising with housing providers and supporting young people through referrals and interviews.
- Deliver tenancy sustainment support, including budgeting, benefits applications and developing independent living skills.
- Support young people to access education, training, employment and volunteering opportunities.
- Connect young people with health, mental health, substance‑misuse and specialist services.
- Maintain clear safeguarding practices, risk management and accurate digital case records.
- Work collaboratively with social care, statutory partners and external agencies to coordinate wrap‑around support.
- Contribute to housing management duties, rota cover, drop‑ins and team meetings.
About You
You believe in people — their strengths, their rights and their potential. You bring empathy, energy and a solution‑focused mindset to your work. You communicate clearly, stay organised and adapt well in a fast‑moving environment. You’re committed to inclusion, fairness and continuous learning, and you turn values into meaningful action, whatever your role.
What You’ll Receive
- Tailored training and development
- Flexible working options where suitable
- 26 days annual leave, rising with service
- Family‑friendly leave policies
- Pension scheme with employer contributions up to 7%
- Employee Assistance Programme with 24/7 GP access
- Discounts across retail, travel, food, fitness and more
- Cash health plan for you and your family
- Death‑in‑service benefit
- Access to legal and practical support
Safer Recruitment
Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About Depaul UK
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
We're looking for a kind, compassionate and resilient Specialist Behaviour Support Worker to join our Learning Disability Service in Newham.
£29,120 per annum working 40 hours per week
Why Work With Us?
At Look Ahead, helping you thrive is part of how we work. We offer an extensive package of benefits, award-winning Learning & Development, and an inclusive culture that values every individual. We've carefully designed our benefits to support your wellbeing, reward your commitment, and empower you to build a fulfilling future.
Our benefits include:
- Annual leave that increases up to 30 days with length of service
- Free DBS check
- Exclusive discounts and cashback via Reward Gateway®, plus access to the Blue Light Card scheme
- Fully paid induction and ongoing training opportunities
- ILM courses and Apprenticeship programmes to support progression
- Cycle to Work scheme
- 24/7 confidential Employee Assistance Programme
- Access to online wellbeing resources
- Quarterly Staff Awards recognising outstanding contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What You'll Do
As a Specialist Behaviour Support Worker, you will support customers with complex behavioural needs, ensuring they receive tailored interventions that help them develop independence, stability and confidence. You will deliver high-quality behavioural support, work collaboratively with professionals, and maintain a safe and empowering environment.
Behaviour Analysis Responsibilities
- Observe, monitor and analyse customer behaviours including duration, intensity, triggers and potential risks
- Plan and implement appropriate interventions to modify and mitigate challenging behaviour
- Apply strong interpersonal skills to support customers through psychological and behavioural changes
- Work collaboratively with community services and external agencies
- Demonstrate a strong grounding in behavioural analysis and evidence-based practice
- Present information professionally and provide feedback in multidisciplinary settings
- Report safeguarding concerns including abuse, neglect or endangerment
- Contribute actively to reviewing and designing behaviour intervention plans
- Implement behaviour support plans and monitor if goals and objectives are being met
- Communicate with families and care managers regarding progress
- Evaluate the effectiveness of interventions and adjust support accordingly
- Assist customers in recognising inappropriate behaviour and developing healthier alternatives
- Support new staff in applying behavioural interventions
- Maintain accurate, up-to-date behavioural records and documentation
Other Responsibilities
- Provide support to help customers build independent living skills, including personal or physical care when required
- Assist with domestic tasks to ensure customers enjoy a high standard of accommodation
- Participate in support planning and risk management led by the Lead Support Worker
- Carry out security duties to maintain the safety of customers and premises
- Monitor CCTV during shifts
- Support customers to access community resources and facilities
- Accompany customers to appointments, education enquiries, shopping trips and other essential activities
- Record and report any concerns related to customer welfare
- Adhere to all Look Ahead policies, procedures and statutory requirements
- Maintain accurate project records as directed
- Participate in team meetings, reviews and service development activities
- Undertake any additional duties appropriate to the role and service needs
- This list is not exhaustive and duties may evolve according to service needs.
About You
- Enjoys social interaction and encourages customer engagement in local activities
- Brings a warm, friendly and open presence
- Works well in a team and values collaboration
- Remains calm, resilient and clear-thinking under pressure
- Is organised, practical and logical in approach
- Thrives in dynamic and diverse environments
- Communicates respectfully, clearly and sensitively
- Is confident, motivated and committed to continuous improvement
- Handles challenging behaviours positively and constructively
What You'll Bring
Essential
- NVQ Level 2 or equivalent
- Minimum 2 years' experience supporting customers with Autism, Behaviour that Challenges and/or Diabetes
- Good IT skills
- Full driving licence
Desirable
- Experience using PBS (Positive Behaviour Support) approaches
We are committed to safeguarding and promoting the welfare of children and adults at risk, and expect all staff to share this commitment.
If your application is unsuccessful, we may contact you about alternative roles where appropriate. You will not need to submit another application.
We reserve the right to close this advert early if the vacancy is filled before the published closing date.
We are proud to champion diversity and inclusion, holding Silver accreditation from Inclusive Employers and being a member of the Employers Domestic Abuse Covenant. We welcome applicants from all backgrounds.
Job Title: Refuge Worker
Location: This is an onsite role, located within the London Borough of Hounslow, there may be a requirement to occasionally work in the London Borough of Hillingdon.
Salary: £28, 857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location)
Contract type: Full Time, Fixed Term Contract (Until March 2027)
Hours: 37.5 hours
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.
As part of this role, you will be required to participate in an out-of-hours on call rota
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 20 March 2026
Iterview Dates: 6 and 7 April 2026
The client requests no contact from agencies or media sales.
Specialist Behaviour Support Worker
We're looking for a kind, compassionate and resilient Specialist Behaviour Support Worker to join our Learning Disabilities Social Care Service in Slough. No personal care or experience is required, just the right values.
£28,808.00 per annum, working 40 hours per week.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills, and maintain their wellbeing.
The Common Road Service is a CQC registered is a home for one customer with learning disabilities and Autism, and supported by staff two to one 24 hours 7 days a week we are looking to maintain a staff team with an excellent value base to support the customer to build his life and develop his skills as an independent person.
What you'll do:
- Supporting the customer to undertake a full timetable of preferred activities including art, visiting galleries, attending community groups, visiting local amenities, and introducing them to new activities to expand their horizons and networks.
- Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home, including cooking, shopping, cleaning, and decorating.
- Enabling the customer to keep up with the important people in their life and to meet new people with shared interests.
- Supporting the customer to communicate their wants and needs and communicating with them in a person-centred way.
- Supporting the customer to manage their anxieties and frustrations, using Positive Behaviour Support and Autism-specific approaches.
- Collating a range of behavioural data and essential paperwork to be analysed within our local management structure.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
What you'll bring:
Essential:
- NVQ Level 2 or equivalent
- Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities
- Driving licence and a willingness to drive as part of support duties
Desirable:
- Experience of facilitating creative activities for vulnerable adults
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Sight Support Derbyshire, we believe that everyone deserves to live with independence, dignity and confidence, no matter their level of sight.
As a Vision Rehabilitation Specialist, you’ll have a truly life‑changing impact. You’ll work one‑to‑one with people adjusting to sight loss — helping them rebuild skills, regain confidence and reconnect with their world. This is meaningful, relationship‑centred work where your expertise genuinely transforms lives.
We are flexible about how many hours the post holder will work. We can offer flexibility in work patterns. Please telephone if you wish to discuss options before applying.
It is essential that you are a qualified rehabilitation worker, holding one of the profession-based qualifications available through national training establishments. You should be registered or willing to register with the Rehabilitation Workers Professional Network.
What you’ll do
As part of our dedicated rehabilitation team, you will:
- Carry out specialist, holistic assessments
- Provide personalised mobility, orientation and independent living skills training
- Teach people to use aids, equipment and digital tools
- Support people to navigate work, home and the community with confidence
- Work closely with carers, colleagues and partner organisations
- Mentor Sight Support Derbyshire’s Rehabilitation Support Workers
- Contribute to information events and community outreach
- Record outcomes that demonstrate the impact of your work
Every day will bring variety, purpose and the chance to make real, lasting change for people with sight loss.
What you’ll bring
- A recognised visual impairment rehabilitation qualification
- Experience delivering mobility and independent living skills training
- A calm, person‑centred and empowering approach
- Excellent communication skills and a commitment to safeguarding
- Confidence working independently and as part of a team
- Ability to travel across Derbyshire
This post is subject to an Enhanced Disclosure and Barring Service check.
The client requests no contact from agencies or media sales.
Job Title: West London Family Support Worker
Salary: £25,353.06
Team: Family Support Team
Hours: 30
Location: Based at Shooting Star House (Hampton), This role will be working across sites and in the community
About Shooting Star Children’s Hospices
We have an exciting opportunity to join our Family Support Team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or whose child has died. Rated ‘Outstanding’ by the Care Quality Commission, our teams support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
About the role
Family Support Workers (FSW) are the frontline of our care. Each FSW holds a caseload of end-of-life and bereaved families. They get to know their families, and check-in regularly with phone calls and home visits and can provide enhanced emotional support where required through more regular contact and interventions. Our FSWs tell families about the many services they can access at Shooting Star, assess their needs and make recommendations to our multi-disciplinary team. They support families of different ethnicities and families living in poverty, helping our service be as accessible as possible.
Our FSWs work closely with our Therapists, Counsellors, Social Workers, Transition Team and our Care Events Team. Weekly MDT meetings bring the team together to think of ways to help families in crisis. The work is varied and creative, taking place at the hospices, in family homes and hospitals, allowing the support to be where the families need it. Our Family Support Workers are hugely appreciated by the families we support.
The ambition of our strategy is to ensure every family affected by a life-limiting condition, or the sudden death of a child, has access to the specialist care that they need. Day to day duties are:
- Being the on-site duty FSW, welcoming families on site, monitoring email inboxes and answering the Family Support Line.
- Helping with support groups and family events
- Providing on the spot emotional support, sometimes in a crisis where a calm and supportive response is required.
- Visiting newly bereaved families in their homes.
- Supporting families staying at our Christopher’s hospice (booked stays and end of life).
- Attending various locations over the course of a week: hospice, hospital, family homes.
- Building connections with families from different backgrounds, delivering culturally sensitive care.
- Helping safeguard families at risk of harm.
- Acting as an ambassador for Shooting Star’s Specialist Bereavement Service, supporting other care team members with their learning and delivery of the bereavement pathway, and continually seeking ways to improve what we offer families.
The post holder will need to have a UK driving license.
The hours are predominantly worked 9am to 5pm, Monday to Friday.
Once a month, the FSW will work a weekend day (with advance notice). This is in place of a Monday, Tuesday, Wednesday, Thursday or Friday that week.
About you
This role requires experience of working with children and families who have experienced hardship, or those with complex needs. You should have a calm, positive manner, conveying empathy whilst maintaining professional boundaries. We are looking for someone passionate about supporting children and families.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Death in service benefits
- Reimbursed professional membership fees
- Eye care
- Employee referral scheme
- Blue Light discount card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Cycle to work scheme
- Mental Health First Aiders
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
Anticipated Start Date: 06/04/2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a real difference in people's lives - and let us make a real difference to your life and career.City of Chelmsford Mencap is an independent charity that supports people affected by learning disability across mid-Essex. It provides lifelong learning, social opportunities, work experience, advocacy and information.
Summary of the Role
The Support Lead plays a key hands-on role in delivering high-quality, person-centred support within the Outreach Academy, CCM’s lifelong learning service. They help coordinate daily activities, promote independence and wellbeing, and ensure service users experience meaningful learning in a safe, inclusive, and empowering environment.
The Support Lead works closely with the Senior Support Leads to implement care plans, support learning sessions, uphold safeguarding responsibilities, and model best practice based on key social care values. They guide and assist specialist support workers, tutors, volunteers, and work placement students during sessions, helping to create a positive and enriched learning experience for all participants.
Key Social Care Values and Approaches Required
The Support Lead must demonstrate understanding and use of:
- Person-centred thinking, planning and co-production
- Strengths-based and outcomes-focused practice
- Active Support approaches
- Positive Behaviour Support (PBS)
- Making Safeguarding Personal
- Supported decision-making and the relevant legislation
- Trauma-informed approaches
- Accessible communication methods (e.g., visual supports, Makaton, easy-read)
- Dignity in Care and principles of respect, choice, independence and inclusion
Key Responsibilities
- Supporting Daily Operations
- Direct Support and Person-Centred Practice
- Guiding and Supporting Staff, Students & Volunteers
- Communication and Partnership Working
- Safeguarding, Safety and Risk Management
- Record-Keeping and Administration
- Quality, Reflection and Development
Please complete and email the application form contained in the supporting documents
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex needs Service in Croydon.
Sounds great, what will I be doing?
Empower a caseload of service users to manage their health and wellbeing. As part of a team, you will support a ?staffing rota offering support to service users between the hours of 8am-10pm Mon-Sun each week. In ?collaboration with your team, you will actively monitor wellbeing, mental health, housing and living environment ?to ensure service users journey into independence. Moreover, y
ou will take a solution focused and co-produced approach to supporting service users with their move-on into independent living.?
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will have experience working with people with mental health and/or dual diagnosis needs, gained through paid or voluntary roles. You will be able to learn quickly, gather and assess information, and make sound decisions while accurately recording and sharing information in line with confidentiality requirements. You will be confident supporting individuals who may display challenging behaviour, using a calm, non-judgemental and solution-focused approach to de-escalate difficult situations and work collaboratively towards positive outcomes. The role requires resilience and optimism, with a strong belief in people's capacity for change, and the ability to work effectively in a fast-paced and sometimes pressured environment. A sound understanding of safeguarding is essential, along with the ability to respond appropriately to concerns. You must also be flexible and willing to work unsociable hours, including early and late shifts and occasional weekends as part of a team rota.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to underta
ke internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting: Housing Officer & Support Worker.
Location: Telford & Wrekin – onsite only
Hours: 36, 32 & 18 hr posts available (Please indicate preference when applying)
Salary: £13.60 p/h (reviewed in April)
Contract: Permanent
The role
Stay is a Telford based charity that supports people experiencing homelessness by providing a range of supported accommodation and tailored support services. Its aim is to help individuals reach their potential and progress toward longer term housing solutions that promote positive wellbeing and healthy lifestyles.
As a Housing Officer & Support Worker, you will play a vital role in delivering intensive housing management and personalised support to people from diverse backgrounds. Using strength based and Trauma Informed Practice, you will ensure each person receives the guidance they need. You will offer a warm welcome to new tenants as they begin their journey with Stay, ensuring they feel informed, safe, and comfortable in their new environment. Through choice led planning, you will support tenants to work toward their housing aspirations and achieve their personal goals.
What you need
A full, valid UK driving licence
A vehicle insured for business use
An enhanced DBS check (cost covered by Stay)
What we offer you
We offer a friendly, supportive, and flexible working environment where your contribution is valued. You’ll benefit from:
✅ 25 days annual leave plus 8 bank holidays (enhancements for length of service)
✅ Birthday off following completion successful probationary period
✅ Regular supervision and guidance
✅ Access to our Employee Assistance Programme providing GP access and wellbeing support
✅ Pension scheme
✅ Eligible for a Blue Light Card discount scheme
✅ Fully funded training and continuous development
The client requests no contact from agencies or media sales.


