Supervisor jobs

We are looking for female support workers within our South Manchester mental health service in Fallowfield. Supporting adult females who have enduring mental health diagnosis. The service provides 24 hour support which includes a waking night team.

We are seeking a motivated, enthusiastic, inclusive, organised and caring individual with the right qualities, to support people to achieve to greater independence. With the aim to work intensely with women to achieve move on using the trauma informed care, recovery and person centred practices. You will ensure a high standard of quality of life for the people supported working in collaboration with the women receiving a service as well as in partnership with agencies involved in the woman’s support and care planning.

This post is an ideal opportunity to become involved in the delivery of a high quality service, giving real job satisfaction. You will have excellent line management support and development from a CQC registered manager. You will join an established and experienced team. This is an experience for a person seeking to develop their career in the mental health sector. The role is fully supported through a probation period with consistent supervision and access to training to assist your learning and development.

The role will involve practical assistance with daily living, support and delivery/access to a wide range of activities that promote personal wellbeing. Day to day oversight of support and excellent communication with line management/senior colleagues.

You will work flexible shifts on a rolling rota to meet individual needs in a personalised way.  Experience of supervising staff is desirable. Prior experience and possession of a relevant qualification is desirable.

Vacancy Reference Number: 86545

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. Gender is considered to be an occupational requirement – Equality Act 2010

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are also unable to accept applicants with Skilled Worker Visas.

This is a crucial and hands-on leadership role, responsible for overseeing the charity’s financial management. You will ensure accurate and timely financial and management reporting, maintain robust financial controls, support the Senior Leadership Team in strategic decision-making, and drive continual improvements in systems and processes.

You will oversee the preparation of statutory accounts and audits, ensure compliance with Charity Commission and Companies House requirements, and develop the Finance Team to deliver excellence.  To read the full job description, including information on role particulars, and why New Wine is a fantastic place to work, please download the attached document.

Key Responsibilites:

Routine Financial Oversight

· Oversee all accounting, cash management, reconciliations and authorisation of payments.

· Monitor day-to-day financial operations: banking transactions, current and deposit accounts, payroll, and other transactions.

· Maintain the fixed assets register and monthly depreciation.

· Manage cash flow, investing excess cash where appropriate.

Budgeting, Forecasting & Reporting

· Manage and prepare annual budgets and forecasts in collaboration with the Director of Operations and senior leadership team.

· Provide timely, accurate and accessible management accounts and reports for senior managers, budget holders and Trustees.

· Interpret complex financial information clearly for non-finance colleagues.

· Regularly update forecasts with a target of quarterly reporting.

Statutory Accounts, Compliance & Audit

· Lead the preparation and audit of end-of-year statutory accounts, working closely with external accountants/auditors.

· Ensure all statutory obligations are met including VAT returns, Gift Aid claims, Companies House, Charity Commission and HMRC requirements.

· Stay up to date with Charity SORP and charity sector financial regulations, ensuring compliance and training the team accordingly.

Systems, Process Improvement & Controls

· Design and implement financial systems and process improvements to drive efficiency.

· Maintain strong financial governance and internal controls.

· Monitor the effectiveness of financial practices and policies and make recommendations for improvements.

Team Leadership

· Supervise, develop and motivate the Finance Team to achieve high standards.

· Carry out quarterly reviews and provide day-to-day support.

· Foster a collaborative, proactive working culture.

Event Finance Management

· Oversee financial management at New Wine events, including systems for income reconciliation, cash controls, onsite banking and petty cash.

· Ensure accurate reconciliation of income from the event booking system.

HR & Payroll Administration

· Oversee payroll preparation and submissions including HMRC and pensions.

Other Duties

· Respond to queries from Trustees, Director of Operations, budget managers and external stakeholders as required.

· Work well with all members of the wider staff team.

· Attend and sometimes lead staff prayers and other meetings.

Person specification:

Essential Attributes

• Strong planning and organisational skills
• Excellent time-management with the ability to manage multiple priorities under tight deadlines
• Analytical approach to problem-solving and sound decision-making capabilities
• Proactive and self-motivated, with a drive to deliver high-quality results
• Commitment to high standards, accuracy, and robust financial controls
• High attention to detail and accuracy
• Collaborative team player with a task-focused mindset and proactive attitude
• Ability to positively influence and persuade others
• Discretion and professionalism in handling sensitive financial information
• Ability to think critically and maintain good judgement under pressure

Essential Skills & Experience

• CCAB qualified accountant or equivalent substantial experience
• Significant experience in financial management, accounting, and budgetary control
• Proven track record in producing management and statutory accounts, and managing audits
• In-depth knowledge of Charity SORP, financial governance, and compliance within the charity sector
• Strong verbal and written communication skills
• Proficiency in Xero and Microsoft Office, including Excel (advanced), Outlook, Word, and Teams
• Experience in payroll administration, including workplace pensions and leave accruals
• Experience of financial governance and control mechanisms
• Proactive approach to adopting new and more efficient ways of working, using the latest software where appropriate, and providing timely, accurate and relevant reports to colleagues.
• Experience supervising or line managing staff, with the ability to develop and motivate teams

Desirable Skills & Experience

• Experience managing restricted or trust funds
• Up-to-date and practical VAT knowledge
• Experience within a faith-based or charity organisation
• Experience engaging with Boards or Trustees
• Familiarity with the financial aspects of event operations
• Understanding of safeguarding, HR, or operational compliance processes
• Diplomatic approach and understanding in stakeholder engagement

Desirable Knowledge

• Strong understanding of charity finance regulations and sector best practices
• Commitment to the vision, mission, and values of New Wine
• Highly proficient in accounting systems and Microsoft 365 (Excel, Outlook, Word, Teams, Planner)

The above list of job deliverables is open and partial, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

This job description is intended to summarise the primary responsibilities and qualifications for this position. The job description is not intended to include all duties an individual in this position might be asked to perform or all capabilities that may be required now or in the future.  New Wine reserves the right to revise the duties outlined in this job description at its discretion.  

Project Officer – Active Journeys (Cymru) / Swyddog Prosiect – Teithiau Iach (Cymru)

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Project Officer – Active Journeys (Cymru)

North West Wales

£28,831 per annum (pro rata for part time hours)

 49REC

Full Time 30 hours per week – happy to talk flexible working

Base: Home working, North West Wales region

About the role

This is an exciting opportunity to join Sustrans Cymru. We are looking for someone to join our Active Journeys Programme, delivering behaviour change and engagement activities in Schools in North West Wales .

About you

You should have experience of leading physical activity or other behaviour change projects within schools, workplaces or communities. You should also have experience of working on projects within an established project management framework and within a Welsh Language environment.  

You will have excellent organisational skills, including the ability to prioritise and manage own workload. You will be able to build and maintain strong relationships and a flexible and enthusiastic approach. With the ability to engage and support lesser heard voices in the community. 

We ask you demonstrate your knowledge of Microsoft Office packages and relevant knowledge of North West Wales and its diverse range of communities. 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional Information

• Closing date for the receipt of completed applications is 23:59, 29 September 2025.
• Interviews will take place by teams on the 09 or 10 October 2025
• We encourage early applications as the role may close ahead of schedule if we receive strong interest.

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

Swyddog Prosiect – Teithiau Iach (Cymru) 

Gogledd Orllewin Cymru

£28,831 y flwyddyn (pro rata ar gyfer oriau rhan-amser)

 49REC

30 awr yr wythnos – yn fodlon trafod gweithio’n hyblyg

Lleoliad: Gweithio o gartref, rhanbarth Gogledd Orllewin Cymru

Ynglŷn â'r swydd

Dyma gyfle cyffrous i ymuno â Sustrans Cymru. Rydym yn chwilio am rywun i ymuno â'n Rhaglen Teithiau Iach, gan ddarparu gweithgareddau newid ymddygiad ac ymgysylltu mewn Ysgolion yng Ngogledd Orllewin Cymru.

Amdanoch chi

Dylai fod gennych brofiad o arwain ar brosiectau gweithgaredd corfforol neu brosiectau newid ymddygiad eraill mewn ysgolion, gweithleoedd neu gymunedau. Dylai fod gennych brofiad hefyd o weithio ar brosiectau o fewn fframwaith rheoli prosiectau sefydledig ac o fewn amgylchedd Cymraeg.  

Bydd gennych sgiliau trefnu rhagorol, gan gynnwys y gallu i flaenoriaethu a rheoli eich llwyth gwaith eich hun. Bydd y gallu gennych i feithrin a chynnal perthnasoedd cryf mewn modd hyblyg a brwdfrydig. Gyda'r gallu i ymgysylltu a chefnogi lleisiau a glywir yn llai amlwg yn y gymuned. 

Gofynnwn i chi ddangos eich gwybodaeth am becynnau Microsoft Office a gwybodaeth berthnasol am Ogledd-orllewin Cymru a'r amrywiaeth o gymunedau yn y rhanbarth. 

Mae gan Sustrans ymrwymiad hirdymor i fod yn elusen i bawb – lleihau anghydraddoldeb, gwerthfawrogi amrywiaeth, galluogi cynhwysiant a sicrhau bod pawb yn cael eu trin gydag urddas a pharch. Ein nod yw bod yn gyflogwr gwirioneddol gynhwysol ac rydym yn croesawu ceisiadau gan bobl o bob rhan o'r gymuned, yn enwedig o grwpiau sydd heb gynrychiolaeth ddigonol.

Gwybodaeth Ychwanegol

· Y dyddiad cau ar gyfer derbyn ceisiadau wedi'u cwblhau yw 23:59, 28 Medi 2025. 

· Cynhelir cyfweliadau ar Teams ar 09 neu 10 Hydref 2025.

I wneud cais, cwblhewch ein ffurflen gais ar-lein.

Pam gweithio i ni?

Yn Sustrans, byddwch yn rhan o fudiad sy’n ei gwneud hi'n haws i bobl gerdded a beicio. 

Rydyn ni oll yma i newid pethau. Cewch fod yn rhan o gymuned anhygoel o bobl dalentog, angerddol, creadigol sy’n datrys problemau ac sydd oll yn gweithio gyda’i gilydd i newid pethau er gwell.

Rydyn ni’n gweithredu’n lleol ac yn meddwl ar raddfa fawr – ein gweledigaeth yw cymdeithas lle mae’r ffordd rydym yn teithio’n creu lleoedd iachach a bywydau hapusach i bawb.

Byddwch yn cwestiynu'r status quo ac yn meiddio dychmygu byd gwahanol. Byddwch yn gweithio ar brosiectau cyffrous ac effeithiol a fydd yn eich ymestyn ac yn eich grymuso a byddwch yn cael eich gwobrwyo drwy weld y gwahaniaeth rydych chi’n ei wneud i bobl, cymunedau a’r blaned. 

Credwn fod cynnwys pawb yn ganolog i bwy’r ydym ni a’r hyn yr ydym ni am ei gyflawni. Croesawn wahaniaeth ac rydym yn falch o’r ffaith ein bod yn creu diwylliant ble gallwch fod yn chi’ch hunan, lle caiff eich llesiant ei gefnogi 

Gallwch fod yn sicr o wneud ffrindiau oes a gweithio gyda thîm sy’n andros o hyblyg, cefnogol, moesegol a llawn hwyl. 

Yr hyn rydym yn ei gynnig

Llesiant

• 28 diwrnod o wyliau blynyddol ynghyd â gwyliau banc ar gyfer gweithwyr llawn-amser.
• Gallu prynu wythnos ychwanegol o wyliau blynyddol (pro rata ar gyfer staff rhan-amser).
• Diwrnodau gwirfoddoli staff.
• Gwasanaeth cefnogaeth diduedd a chyfrinachol am ddim 24/7.
• Rydym yn aelodau o'r Fenter Cymudo Gwyrdd a'r Cynllun Beicio sydd ill dau yn cynnig cynlluniau beicio i'r gwaith.

Ariannol

• Cynllun Pensiwn Personol Grŵp gyda chyfraniad cyfatebol o 6% neu 7% o'r cyflog sylfaenol yn cael ei wneud gan Sustrans.
• Benthyciadau beic, cyfrifiadur a thocynnau tymor.
• Buddion ar ffurf disgowntiau.
• Budd-dal marwolaeth yn ystod gwasanaeth – 3 gwaith y cyflog blynyddol.

Cyfeillgar i deuluoedd

• Tâl mamolaeth a thadolaeth uwch na’r isafswm.
• Arferion Gweithio Hyblyg (yr oriau llawn amser yw 37.5 yr wythnos, dydd Llun i ddydd Gwener).

Social Work Practice Consultant​ x3 - (North East, North West and Scotland)

Making a Difference in Foster Care!
We are seeking three dedicated and experienced Practice Consultants to join our team and help deliver transformative fostering support across the North East, North West England and Scotland.

This is a unique opportunity to drive improvements in fostering practice and positively impact the lives of children and young people in care.

Positions Available

• North East England
  • Salary: £42,630 – £47,705 FTE (pro rata £34,104 – £38,164)
  • Hours: 28 hours per week
  • Location: Home-based/Hybrid. Travel across the North East is required, with occasional UK-wide travel.

• North West England
  • Salary: £42,630 – £47,705 FTE (pro rata £34,104 – £38,164)
  • Hours: 28 hours per week
  • Location: Home-based/Hybrid. Travel across the North West is required, with occasional UK-wide travel.

• Scotland
  • Salary: £42,630 – £47,705 FTE (pro rata £25,578 – £28,623)
  • Hours: 21 hours per week
  • Location: Pan-Scotland. Office base in Glasgow. Travel across Scotland is essential, with occasional UK-wide travel.

About the Role

As a Practice Consultant, you will be part of a dynamic and supportive team delivering services in Advice, Advocacy and Mediation, Training, and Practice Consultancy. Your work will contribute to our mission to empower, enrich, and support the relationships at the heart of the fostering community.

You will:

• Deliver high-quality training and consultancy services to fostering providers and carers.
• Support the development of fostering policy and practice across the UK.
• Champion trauma-informed, child-centred, and solution-focused approaches.
• Contribute to our publications, resources, and events.
• Build strong relationships with stakeholders and support membership engagement.

About You

We are looking for passionate professionals with:

• A relevant qualification (e.g., social work) or substantial fostering experience.
• Experience in training, mediation, and advocacy.
• Excellent communication and interpersonal skills.
• A sound understanding of fostering legislation and practice.
• Confidence in working both independently and collaboratively.
• A flexible and proactive attitude to travel and service delivery.

About the Organisation

You will be working for the UK’s leading fostering charity, to ensure that every child in foster care can thrive. The charity provides training, support, and resources to foster carers, influences policy, and campaigns for positive change.

They are committed to diversity, equity, and inclusion, ensuring all team members feel valued and empowered. If you want to be part of a charity that makes a real difference, we’d love to hear from you!

What We Offer

• 38 days leave (including bank holidays)
• Flexible and hybrid working arrangements
• Enhanced maternity, adoption, and sick pay
• Pension scheme and life assurance
• Employee Assistance Helpline (24/7)
• Eye care contribution
• Season ticket loan
• A supportive, inclusive workplace culture

Key Dates - Closing date for all roles: 9 September 2025

North East & North West England roles:

• Shortlisting: 11 September 2025
• Interviews: 17–18 September 2025
• Location: In person in our Southwark office or via Teams (by exception)

Scotland role:

• Shortlisting: 12 September 2025
• Interviews: 25 September 2025
• Location: In person at our Glasgow office or via Teams (by exception)

Other roles you may have experience in could include: Fostering Support Worker, Family Support Worker, Children’s Project Worker, Social Care Worker, Training and Development Officer, Youth Support Worker, Community Engagement Officer, Supervising Social Worker, Learning and Development Officer, Childcare Worker, Policy and Practice Officer, Looked After Children’s Social Worker, Child Protection Officer, Inclusion and Diversity Officer, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Press and Communications Officer

Position Type: Permanent/Full time

Reports to: Senior Policy and Advocacy Officer

Salary: Range from £31,000- £34,000 depending on experience

Based at: School Food Matters, The Bridge, 7b Parkshot, London, TW9 2RD

Note: Before Christmas, we will be moving to new offices in Southwark, close to Waterloo

Working Hours: 9am-5pm (flexible)

Pension: School Food Matters pays 7% of pensionable earnings

Holiday: 31 days including bank holidays that fall on working days

School Food Matters is closed between Christmas and New Year

Job Purpose

· To help make SFM the destination for media as the voice for food in schools

· To help increase media coverage for our work across all platforms (print, TV/Radio, digital)

· To develop and maintain our vibrant social media presence

Key Tasks include

· Writing and reviewing editorial, case study and blog content to maintain SFM’s voice

· Working with our Web Developer to maintain the School Food Matters website

· Diary planning to make best use of events and media moments to highlight our work in the media

· Maintaining up-to-date and accurate records of media contacts on Airtable

· Producing, editing and co-ordinating video and visual content across SFM’s projects

· With support from our Policy and Communications Assistant, maintaining our vibrant social media presence

· Managing and maintaining our photo library (Google photos)

· Ensuring our website is up to date by liaising with project teams for new content

· Understanding and disseminating new processes and functionality of the new website

· Managing our Google Ad grant and ensuring that our ads remain effective

· Liaising with partner organisations for joint promotion of our projects and campaigns

· Producing and distributing our newsletters

· Adding press articles to the website and social media

· Maintaining the ethos of the charity and positively promoting our work at all times

· Keeping up to date with safeguarding requirements and reporting procedures

· The Press and Communications Officer will also undertake any other tasks relevant to the affairs of SFM that may arise from time to time.  Therefore, being flexible and approaching the job with an open and positive mindset is essential!

 Person Specification

 Essential

· Exceptional oral and written communication skills in fluent spoken and written English, with strong attention to detail.

· Experience writing news articles and blog posts with clear structure, purpose and an engaging narrative.

· Experience of getting media coverage

· Strong understanding of using social media to engage audiences and achieve campaign goals

· An eye for design and strong grasp of branding, with experience creating visuals using tools like Canva

· Comfortable using content management systems (CMS) to publish and manage web content — we use Drupal

· General knowledge of issues around school food, children’s health and food education

· Ability to work independently, with high levels of self-motivation

· Good project management, time management and organisational skills and the ability to work under pressure and to meet deadlines

· Energy, enthusiasm, creativity and tenacity

Desirable

· Experience of working within a network or coalition of campaigning organisations

· Established contacts with media outlets/journalists/bloggers

· Digital campaigning and social networking skills

· Skills in capturing and editing photo and/or video content to support communications work

· Experience managing or supervising team members to deliver communications projects effectively

Project Manager

Chain of Hope (Charity)

Six-month fixed term contract

3 days per week

£35,000 - £40,000 per annum

Hybrid, 1 day per week in London office (W6 0NB)

Interviews, early September

Chain of Hope is an international children's charity that provides life-saving cardiac care to children from developing and war-torn countries who would otherwise have no access to the treatment they need. The charity connects medical experts from around the world to deliver vital care through volunteer surgical teams, training programmes, and patient transfers to centres of excellence.

Since its founding in 1996, Chain of Hope has helped thousands of children receive essential treatment and continues to expand its reach. The charity's work is supported by generous donors, partners, and supporters, many of whom engage through flagship fundraising events such as Share Your Heart.

Charity People are seeking a Project Manager to lead the delivery of Share Your Heart, a major donor campaign and art exhibition for this charity. This initiative invites artists and public figures to create heart themed artworks, which will be exhibited and auctioned at the Saatchi Gallery in February 2026. The event includes a private reception, live auction, public exhibition, and online auction.

This role involves working closely with the CEO, Fundraising Manager, and wider team to coordinate all aspects of the campaign. It is a unique opportunity for an experienced events professional with a passion for the arts and strong project management skills to contribute to a high-profile initiative within a respected international charity.

Responsibilities:

• Managing the project timeline and budget, ensuring key milestones are met
• Identifying and approaching artists, celebrities and high net worth individuals to secure artwork contributions
• Liaising with galleries and agents to gather biographies and artwork details
• Overseeing the cataloguing, photography, and framing of artwork
• Coordinating with the venue and vendors to deliver the exhibition and event
• Supporting sponsorship outreach and engagement
• Collaborating on communications including invitations, brochures, email updates, and PR
• Overseeing guest list management and ticketing
• Leading volunteer recruitment, briefing, and support
• Supervising logistics including transport, packing, and supplies
• Managing on-the-ground event delivery including installation, registration, and troubleshooting
• Working collaboratively across fundraising, communications, and operations teams

You will bring:

• Proven experience in project and event management
• Knowledge or experience in the art sector is desirable
• Strong organisational skills and ability to manage multiple deadlines
• Experience working with committees and senior stakeholders
• Excellent attention to detail and communication skills
• Proactive and solutions-focused, with the ability to work independently
• Willingness to support wider fundraising activities, including the Gala Ball and Carol Concert
• Proficiency in Microsoft Office and Excel; CRM/database experience is an advantage
• Flexibility to work evenings and weekends for key events

This role would be suited to a strong relationship builder who has managed projects and campaigns in the sector, and events. You will possess excellent project, organisational, writing and communication skills.

To apply for this role please reach out with your CV in the first instance. If you are shortlisted, you will be asked to create a tailored cover letter as part of your application.

This role closes on 1^st September, with applications being sent prior to this on a rolling basis, so please do not delay if this role is of interest.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

We’re recruiting for a brilliant, committed and experienced Service Manager to lead the delivery of Ella’s service model. Leading the frontline team, the postholder will need to demonstrate a person-centred approach to ensure the provision of an excellent aftercare service for women who have experienced trafficking and/or sexual exploitation. As part of the management team, the postholder will contribute towards the development of Ella’s services.

You will be a skilled communicator, capable of developing strong partnerships and working effectively with other community organisations and agencies across London. This is an exciting opportunity to play a key part in enable women who have survived trafficking and other forms of violence to recover and rebuild their lives.

Two reasons why you should join Ella’s
 

1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
    

2. You will work in a great place: We are a passionate, growing organisation. Last time we asked, 100% said they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another. 

Job description and person specification

Service delivery

• Lead the day-to-day management of Ella’s safe houses, and outreach services

• Ensure all caseworkers provide high-quality, holistic support tailored to each woman’s needs

• Ensure casework systems are used consistently and effectively across the team

• Oversee accurate and timely completion of risk assessments, support plans, and case notes

• Provide emotional support and hands-on casework guidance where needed

• Coordinate referrals and ensure women are welcomed into the service with care and dignity

• Lead regular reviews of support plans to ensure women are progressing through recovery stages

• Ensure a smooth and responsive referral process into Ella’s services

• Ensure all data is kept up to date for monitoring, evaluation, safeguarding, and reporting purposes

• Contribute service data to support funding applications and impact reporting

• Provide regular service updates to the Head of Services and contribute to strategic conversations

Volunteer coordination

• Induct, train and oversee social work students and/or interns placed within the home

• Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors

• Adhere to and ensure all students and interns have a good knowledge of Ella’s casework management forms and recording systems and oversee the consistent use of these

• Provide regular supervision to students and interns

Safeguarding & health and safety

• Act as Safeguarding Lead for frontline services

• Manage all safeguarding concerns in line with Ella’s policies and procedures

• Work with the Head of Services and Safeguarding Trustee to strengthen safeguarding culture and processes

• Promote a safe working environment for staff and service users, including regular risk assessments

• Ensure all frontline staff are trained and confident in safeguarding procedures

• Respond calmly and professionally to emergency situations

• Protect the confidentiality and security of all Ella’s locations

• Ensure robust procedures are in place for health and safety across safe houses

Team management

• Provide line management, supervision, and ongoing support to accommodation and outreach caseworkers.

• Lead recruitment, induction, and training for frontline staff and interns.

• Manage the internship programme, including allocation, supervision, and development.

• Coordinate regular team meetings and reflective practice sessions.

• Support wellbeing of all frontline staff in partnership with Ella’s HR Officer.

• Oversee team and managers rotas and ensure staffing for on-call cover.

• Contribute to the recruitment and retention of a strong volunteer and intern team.

• Monitor and review demanding caseloads to support effective casework and prevent burnout.

Service development and partnerships

• Identify gaps and opportunities for improvement in service delivery.

• Implement structural changes to improve quality and efficiency of support.

• Build and maintain local partnerships within the VAWG and anti-trafficking sectors.

• Represent Ella’s at operational-level partnership and multi-agency meetings.

• Contribute to the development of service-related policies, ensuring input from staff and survivors.

• Work alongside the Head of Services and senior management team to shape future service plans.

Benefits

• Part of a small team, delivering a dynamic organisation changing women’s lives, supporting and empowering them to build their futures.

• We are always developing and growing so you will have the opportunity to give direction and vision to the work and to work alongside a committed team.

• Access to a professional supervisor.

• 28 day holiday, plus bank holidays.

Special conditions

• An enhanced Disclosure and Barring Service check will be undertaken.

• This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

• The role is subject to a 6-month probationary period.

• The postholder is expected to take part in the out of hours on-call service.

• Ability and willingness to work flexibly, and at all Ella’s locations as required, is necessary for this role - it is therefore suited to someone with quick and easy access to London based properties in the case of emergencies.

More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free. 

Here is a summary of our main activities:
 

• We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently. 

• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us. 

• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated. 

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. 

We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.

Donor Engagement Manager

Location:  London

Hiring range:  46,000 – 55,000 GBP per year

Staff work a hybrid schedule with 2 days/week in the office

Founded in 1969, IFAW is a global nonprofit with a goal of animals and people thriving together. With 50+ years of expertise in conservation and rescue, and projects in more than 40 countries and international waters, IFAW strives to improve the lives of animals and people and to protect our shared home.

The Donor Engagement Manager is responsible for communicating IFAW’s vision, strategy, and impact to inspire significant philanthropic commitments for IFAW's work from high-net-worth individuals and family foundations. By spearheading best-in-class donor communications, engagement, and stewardship, this role serves an essential function: developing and building IFAW’s reputation to position IFAW as a top charity worthy of significant donations. The Donor Engagement Manager plays a key role in improving the HNW donor journey and achieving our fundraising goals for enhanced programmatic impact globally in conservation, rescue, and policy.

Role and Responsibilities

The Donor Engagement Manager is an integral component of IFAW’s global Development team. Reporting to the Deputy Vice President, Development, the Donor Engagement Manager leads a robust donor communications, engagement, and stewardship program for high-net-worth (HNW) individuals, spearheading the development of strategy and plans, and supervising a team of contractors and freelancers for project implementation. The successful candidate will contribute to the attainment of ambitious growth goals (including current use, endowments, and significant gifts in will), by inspiring donors’ philanthropic support and leading the creation and implementation of a suite of donor communications and experiences.

Critical responsibilities include:

Create dynamic donor engagement plan

· Spearhead donor engagement plans, including cultivation, stewardship experiences, and recognition

· Drive a robust calendar of communications and activities to optimize donor engagement, mission impact, and a best-in class donor experience with IFAW

· Advise and support frontline fundraisers with strategy and content for donor communications and proposals; collaborate with gift officers on HNW individual donor cultivation, solicitation, and stewardship efforts, including development of custom proposals and cases for support

· Collaborate with communications and program teams to create compelling donor impact reports, donor newsletters, webinars, bespoke proposals, and other tools that drive and support effective engagement, cultivation, solicitation, and stewardship of major- and principal-level gifts as well as larger legacy commitments; maintain curated library of assets for gift officers to use or customize

· Gather and share impact stories, data, and testimonials to demonstrate the value of donor contributions

· Plan and oversee execution of exclusive engagement opportunities (in-person and virtual) for target audience, designed to highlight IFAW programmatic expertise and build stronger donor relationships

· Develop and implement personalized stewardship plans for select principal and major donors, working closely with frontline fundraisers and relationship managers

· Ensure all donor touchpoints reflect the organization’s mission and values, and that donors feel valued and connected

Manage projects and personnel

· Lead, coach, and manage a team of freelancers responsible for communications, stewardship, and engagement activities; oversee contracts, monitor deliverables and expenditures

· Maintain strong relationships with program leaders across the global organization, keeping apprised of IFAW’s programmatic work to identify topics that will appeal to high-net-worth donors and prospects

· Analyze donor engagement metrics, track trends, and report on the effectiveness of engagement and stewardship strategies.

Collaboration and fundamentals  

· Ensure routine fundraising communications and templates for major gifts are up-to-date, accurate, and on brand (e.g., fundraising appeals, donor education emails, gift acknowledgments, holiday cards, swag)

· Manage creation and updates of bespoke proposals so that they are timely and well-designed

· Improve integration of mail / email outreach

· Collaborate with communications and marketing teams to optimize use and creative repurposing of resources and collateral materials

· Enhance web presence (philanthropy pages) to incorporate donor testimonials and demonstrate impact of philanthropic support

· Update and improve naming opportunities for major and principal gifts, named and endowed funds, larger legacies and blended gifts from HNW individuals

Strategic guidance and innovation

· Collaborate with DVP Development to recommend and implement effective points of contact with donors for the purposes of cultivation, solicitation, and stewardship of six-figure+ gifts

· Identify opportunities to present our work more effectively and enhance the donor experience

· Launch or relaunch giving societies – e.g., cumulative lifetime giving, high-end annual giving, legacy society – with an emphasis on philanthropy and engagement rather than perks and benefits

· Advise on ways to streamline and improve donor communications and engagement, e.g., by leveraging technology, balancing push / pull outreach, adjusting the mix of print / digital and other media  

· Guide the larger Development team in positioning our programs to inspire greater philanthropic support

Qualifications and Education Requirements

· Minimum 4-5 years of related experience in nonprofit stewardship, donor communications, fundraising, or related transferable experience

· Experience leading a team in a development setting, including direct supervision of colleagues in donor engagement and stewardship; and/or management of a stable of contractors and freelancers

· Demonstrated ability to work well in a fast-paced, multifaceted environment and lead numerous functions and various projects simultaneously

· Exceptional written communication, relationship-building, project management and collaboration skills

· Intellectual curiosity

· Must be professional, highly organized, creative, efficient, and collaborative.

· Cultural competence: ability to work seamlessly with colleagues across four continents.

· Able to work successfully both individually and as part of a team.

· Must be flexible and willing to take on new responsibilities within a growing program

· Ability to travel regionally/internationally for trainings and team meetings

· A degree from a four-year college or university preferred

· Knowledge of Microsoft products, including PowerPoint, Excel, Word, and Outlook required; familiarity with Adobe, Canva or other graphic design / visual communications programs a plus

At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people.  We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.

To apply, please submit CV and letter of interest to Donor Engagement Manager | Opportunities

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As an Assistant Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness. 

You will be responsible for:    

• Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items. 

• Merchandising awareness and making sure you are keeping up to date with trends and competition. 

• Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss. 

• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.

• Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.

• Supporting the Retail Manager in recruiting and managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines. 

• In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.

37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of ‘on-call rota’

 is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Are you a person-centred leader who thrives on getting the best results possible, leading a dynamic team to encourage positive change for young people?

If so, we have an exciting opportunity for a Deputy Supported Housing Manager to join our team at Worthing Foyer.

is a 29-bed medium-low supported accommodation for young people between the ages of 16-25 that is staffed 24/7. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Support Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. Situated in the centre of Worthing, the project has strong links with and contributes to the local community.

In delivering the role, you will report to the Supported Housing Manager and be responsible for:

Service Provision: Supporting the Supported Housing Manager with the daily operations of the services so that they meet the requirements of the service specification including compliance with the Regulator of Social Housing (RSH) and Ofsted regulations. Oversee the residents’ referral, interview and induction processes for all beds and ensure the Occupancy Agreements and House Rules are fully understood. Ensure the quality of accommodation that is provided, liaising with the Housing and Property Services team to complete estate inspections and health and safety risk assessments, and to turn around voids and organise repairs in line with organisational targets and statutory obligations. With the Supported Housing Manager ensure effective income collection for all beds, working closely with the Rents team to create a rent payment culture.

Leadership and People Management: Directly line manage team members, ensuring their service delivery, working culture and personal development mirror best practice. Ensuring the team is adequately trained and empowered to work effectively and creatively with our young people to enable them to achieve their aspirations and ambitions, whilst ensuring they are supported within safe and consistent boundaries.

General: Be a member of the ‘on call’ rota to provide out of hours management support to projects in the wider locality. Reflect Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

You will already have experience working in supported housing, or similar services for young people and/or adults at risk, as well as managing and/or supervising a team. You will have working knowledge of Regulator of Social Housing (RSH) and Ofsted, along with working knowledge of Trauma Informed Care and Psychologically Informed Environments. You will have good communication and facilitation skills and the ability to successfully manage challenging situations whilst remaining calm and solution focused. In addition, you will have experience of overseeing safeguarding procedures for young people or adults at risk in residential settings, and knowledge of how to maintain professional boundaries.

If you would like any further information or an informal discussion about this post, please contact . Should you require any assistance with our application process, please email us at 

TO APPLY: Please scroll down the page to the application form.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.

Full Time, 35 hours per week (flexible hours) Fixed Term until 28th February 2027Based Pan Wales, can be based in the office in: Swansea, Cardiff, Newport, Wrexham

Ref code: FTL 251

Are you a dynamic, proactive and influential individual with a proven record of managing and supervising staff to successfully deliver services?  Do you have sound experience of working in or managing services supporting male offenders (age 18 ) in community settings?

If so, St Giles and the Wise Group are looking for a Financial Wellbeing Specialist Advice Team Leader to be an integral part of a multi-agency team providing person-centred support focusing on holistically addressing a range of financial wellbeing issues faced by service users referred by the Probation Service.

Who are we?
St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.
The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.

The Wise Group and St Giles came together a few years ago to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. To date we have been awarded more than 20 contracts to deliver Personal Wellbeing, Finance, Benefit & Debt and Women’s Services across England and Wales.

About this key role
Our successful candidate will provide operational management support across one or more contracts awarded by the HMPPS to deliver Finance, Benefit and Debt (FBD) services in Wales.  You will provide person-centred support to a caseload of service users, who will either be serving community sentences or have been released from prison, and provide leadership and operational management support in debt and welfare benefits to a team of Financial Wellbeing Coaches (FWCs) and Peer Advisor volunteers employed in the delivery of the contracts.

We will also rely on you to set performance objectives with FWCs and monitor progress, monitor and manage all aspects of delivery and performance to ensure compliance with policy and procedures, and to develop and maintain a strong working relationship with local Wales Probation managers and staff as well as other external stakeholders.  Managing partnerships and ensuring there is a safe and trusting working environment for staff are also vital aspects of the role.

What we are looking for

• Experience of working in or managing services supporting challenging people, for example people who have complex needs and those who are reluctant to discuss their needs
• Experience of working in or managing multi-agency partnerships working towards common objectives and outcomes
• Evidence of training at specialist level in money and/or welfare benefits advice
• Higher level certificate in money and/or welfare benefit advice from accreditation providers
• Wide range of money advice knowledge, budgeting, dealing with priority and non-priority debts, County Court/High Court options, insolvency options and a range of welfare benefits
• Ability to coach and mentor staff to motivate and facilitate optimum performance in a team
• Excellent interpersonal, relationship-building, and communication skills, both verbal and written.

Please note this role requires that successful candidates must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

Apply on our website, via the below Apply Button.

Closing date: Wednesday 3rd September, 2025 at 11.00pm

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

About the Role

Join MAP and help deliver exceptional care for our supporters.
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. We deliver life-saving medical care and strengthen health systems for those worst affected by conflict, occupation, and displacement in the occupied Palestinian territory and Lebanon. We’re looking for an experienced and motivated Supporter Care Manager to lead our Supporter Care team. You’ll oversee our supporter care operations, ensuring every donor, fundraiser, and campaigner receives outstanding, empathetic service. You’ll also champion the voice of our supporters across MAP, ensuring their experiences shape our work.
 

What you’ll do:

• Lead and inspire our Supporter Care team (3 direct reports), fostering a supportive, high-performing environment.
• Oversee income and data processing, enquiry handling, and complaint management.
• Drive continuous improvements in systems, processes, and supporter experience.
• Monitor KPIs, report on performance, and implement service enhancements.
• Ensure compliance with GDPR, the Fundraising Code, and other relevant regulations.
• Collaborate with teams across MAP to deliver supporter-focused solutions.

About You

What we’re looking for:

• Proven experience leadership in a customer or supporter care function, ideally in a charity setting.
• Strong people management skills, with the ability to coach, motivate, and develop teams.
• Excellent communication skills and a genuine passion for delivering exceptional supporter experiences.
• Experience improving processes and meeting/exceeding service level agreements.
• Good understanding of compliance in a supporter care context (GDPR, the Fundraising Code, Direct Debits, Gift Aid).
• CRM experience (Microsoft Dynamics desirable).

Why work with us?
At MAP, you’ll join a locally-led, values-driven organisation making a tangible difference for the health and dignity of Palestinians. We offer a supportive team culture, opportunities for development, and the chance to play a key role in strengthening relationships with tens of thousands of people committed to our mission.

 KEY RESPONSIBILITIES 

Supporter Experience and Relationship Management 
- Lead MAP’s Supporter Care team to deliver a high-quality, empathetic and efficient 
service that underpins all income generating and engagement activities.
- Ensure consistent, engaging and supporter-centric communications across all channels 
(written, verbal and digital), supporting the team to continually improve interactions with 
supporters. 
- Be responsible for translating complex organisational and campaign information into 
clear and actionable briefs, messaging, scripts and training resources for the team. 
- Be an internal advocate for MAP’s supporters, ensuring their voices and experiences are 
heard across MAP’s teams. 
Team Leadership and Development 
- Inspire, coach and develop the Supporter Care team – creating a psychologically safe 
environment where the team can do their best work, learn and collaborate. 
- Line manage the Supporter Care and Database Assistants – set clear objectives and 
provide ongoing feedback, ensuring professional growth, satisfaction in their roles and 
supporting their wellbeing. 
- Proactively manage workloads, resources, and wellbeing within the team to deliver highquality service across varying activity and enquiry levels.
- Support the team in handling complex enquiries and complaints, leading by example in 
delivering exceptional supporter care and acting as the first point of escalation. 
Processes, reporting and systems improvement
- Be responsible for the delivery and continuous improvement of supporter care 
operations, ensuring KPIs and SLAs are met and ensuring that MAP has great 
interactions with every supporter who emails, calls or writes to us. 
- Regularly review, monitor and report on KPIs, including the speed and quality of 
interactions. Identify trends, opportunities and risks and be responsible for 
implementing timely and appropriate adjustments where necessary. 
- Be responsible for submitting complaint and feedback reports and information for 
quarterly reporting to the SMT and board. 
- Presenting quarterly reports more widely across MAP and proactively share feedback, 
complaints and compliments with relevant colleagues. 
- Adopt a culture of continuous improvement, leading and supporting the team to 
develop processes to better meet SLAs and supporter needs. 
- Maintain a working knowledge of MAP’s CRM (Microsoft Dynamics) and be able to 
troubleshoot non-technical issues and provide a high level of support and training to the team.                                     Cross-organisational collaboration 
- Work collaboratively to develop and deliver the supporter care programme, ensuring it is 
relevant, supporter-led and inspiring – with a key focus on deepening engagement with the cause, providing ease of interaction and supporter complaint management. 
- Build strong working relationships with key stakeholders to deliver cross-organisational objectives and supporter-focused solutions within agreed timelines.
- Collaborate on the development of FAQs and supporter messaging, highlighting supporter queries and concerns and collaborating with colleagues to develop appropriate and accurate responses.
- Manage relationships with relevant external stakeholders including MAPs fulfilment house, donation platform provider 
Compliance and risk management 
- Ensure MAP’s supporter care activities, and those of third-party suppliers, fully comply with relevant legislation and standards, including GDPR/ Data Protection, PECR, PCIDSS, Gift Aid and Fundraising Codes of Practice and Direct Debit Regulations. 
- Act as MAP’s operational lead for compliance in supporter care, keeping up to date with regulatory developments, sector initiatives and best practice. 
- Be responsible for MAPs adherence to BACs guidelines including paperless Direct Debits.
- Maintain robust processes for risk identification and escalation, safeguarding MAP’s reputation and supporter trust. 
General responsibilities 
- Support the delivery of MAP’s Fundraising Operations programme as required.
- Support the mission, ethos and values of MAP.
- Support and promote diversity and equality of opportunity in the workplace.
- Abide by organisational policies, codes of conduct and practices.
- Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, or staff and MAP data.
- Stay up to date with fundraising and customer/supporter services approaches, techniques and best practice. 
PERSON SPECIFICATION 
EXPERIENCE
Essential
- Proven experience in a supporter or customer care leadership/supervisor role, with significant experience of delivering and improving customer service, including managing and prioritising conflicting strategic priorities. 
- Strong leadership skills with experience of line management, coaching and developing team members.
- Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style to different internal and external audiences. 
- Strong organisation and time management skills, with the ability to prioritise and delegate effectively. 
- Experience with setting and monitoring Service Level Agreements – both for internal teams and individuals as well as with external service providers. 
- Experience in improving team processes and implementing service enhancements which improve experience and the meeting/exceeding of SLAs
- Good understanding of GDPR/Data Protection, safeguarding and the Fundraising Code of Practice in a supporter care context. 
- Proficient in the use of CRM systems and supporter databases (experience with Microsoft Dynamics is Desirable). 
Desirable
- Experience working in a charity with a humanitarian, medical or campaigning focus. 
- Knowledge of payment processing and regular giving administration. 
- Experience of managing third party suppliers to deliver on Service Level Agreements.
- Intermediate level experience of MS Excel. 

PERSONAL ATTRIBUTES 
Essential 
- A passion for excellent customer service and a drive to improve supporter experience.
- Excellent interpersonal skills, with the ability to engage and collaborate effectively –including relationship building, influencing, negotiating and engaging. 
- A successful team leader who is able to manage and develop individuals so that they work together as a team to deliver on shared objectives. 
- An ability to apply awareness of diversity issues to all areas of work. 
- Ability to work independently and manage a team with minimal supervision – with a willingness to take a proactive approach in managing workload, taking accountability for tasks and balancing workload and wellbeing within your team. 
- Ability to communicate complex information with confidence and clarity. 
- Commitment to MAPs anti-discriminatory practice and equal opportunities. 
- Commitment to the aims, values and ethos of MAP – MAPs values are Solidarity, Integrity, Impact and Dignity. 
- Ability to work weekends and evenings on occasion in the case of emergencies. 

Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within 
the person specification

The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Bangladesh since 2013. In 2017, in response to the Rohingya influx, DRC has been implementing integrated programmme which encompasses Economic Recovery, Site Management Support, Protection including Child Protection and GBV, Sheler/NFIs and Site Development, Disaster Preparedness and Response, Climate and environment in Rohingya camps, hosts and impacted communities.

POSITION PROFILE

DRC is seeking a highly qualified Protection Coordinator to lead and coordinate DRC’s overall protection activities in Bangladesh. DRC currently provides protection services for refugees and host communities in eight locations in Cox’s Bazar. Reporting to the Head of Programme for Bangladesh and Myanmar, the Protection Coordinator is responsible for leading Bangladesh country level protection analysis, strategy development and implementation, and has the overall technical responsibility for the Bangladesh Protection Programme to ensure quality programming and implementation. The coordinator will work closely with the protection team, and other coordinators and managers to provide evidence- and results-based integrated programming support. The role provides technical guidance on protection monitoring, case management, community-based protection, GBV programming, and protection advocacy. The coordinator will work with diverse teams, and external stakeholders such as UN agencies, I/NGOs and other partners, including representing DRC in relevant humanitarian coordination fora such as ISCG, Protection Sector (Cluster), sub-sectors, and Working Groups. The role contributes to programme development together with the Head of Programme (HoP), Area Manager, Programme Manager, Grants Manager and Protection Project Managers. The role will be part of the newly merged Bangladesh and Myanmar operation and will work closely with the Myanmar Protection Manager to identify synergies and learning opportunities.

DUTIES & RESPONSIBILITIES

Programme Strategy and Development

• Lead the contextual revision and roll out of the Bangladesh protection strategy, in consultation with the HoP and other team members.
• Lead the technical design and review of protection related concept notes, logical frameworks, budgets and full proposals in coordination with the HoP and area team.
• Map donor priorities within given sector and identify gaps and opportunities for protection programming.
• Lead on developing and strengthening methods and tools for protection analysis, including assessments and activity-based data collection, to inform evidence-based program design and implementation. 
• Propose innovative project design ideas and explore their feasibility. 
• Foster and ensure integration of Protection activities with other DRC sectors, particularly Economic Recovery.
• Maintain up-to-date knowledge and understanding of the evolving context in Bangladesh and the specific dynamics impacting the protection environment.
• Maintain close working relationships with DRC Regional and HQ counterparts to ensure that DRC Bangladesh programmatic priorities align with and respond to regional and global priorities. 

Programme Quality

• Ensure DRC’s protection programme in Bangladesh is relevant to the evolving context, in-line with global protection sector standards and DRC’s relevant guidance.
• Ensure protection programme quality and provide technical guidance/support to the protection team for timely protection deliverables, including ensuring quality monitoring, donor reporting, advocacy, policy notes and other protection reports.
• Ensure all Protection tools, SoPs and guidelines are regularly updated, provide sound and coordinated revision when needed, and ensure all relevant staff are trained and are implementing as per the standards.
• Provide oversight of technical aspects of protection staff’s work in ensuring quality implementation of protection activities, conducting regular missions to the service locations and engaging with teams on a regular basis.
• Develop strong collaborative approaches with all sector coordinators and managers to ensure that integrated, evidence based, relevant and agile programming is responsive to the needs of the displacement-affected people.
• Lead on the development, review, and inclusion of standards and guidance including KPIs related to gender, diversity, and inclusion as well as gender mainstreaming tools.
• Be the technical lead in a protection consortium, ensuring active coordination and collaboration and providing input to joint tools and reports.
• Review and finalise protection monitoring reports, and support teams with data processing and analysis.
• Strengthen protection data collection and management system, working closely with consortium partners, IM and MEAL ensuring all activities are appropriately monitored, evaluated and lessons shared.
• Act as the DRC Bangladesh focal point for PSEA, providing training and awareness raising, and be an active member of the PSEA network.
• Act as a reference point for other sectors’ colleagues for Protection Mainstreaming.
• Identify and assess potential local partners to work with in protection service delivery.

Representation and Advocacy

• Represent DRC in relevant coordination forums, including national-level protection cluster/sector, and technical groups, and provide high quality technical inputs to maintain DRC’s reputation as one of the leading protection actors in Bangladesh.
• As request by HoP, attend relevant donor meetings and respond to requests for information from external stakeholders and guide advocacy messaging on protection issues.
• Maintain up-to-date knowledge of protection issues and trends and share this information with donors, at coordination meetings, with all teams and senior management as appropriate.
• Support the advocacy coordinator with the development, implementation and monitoring of DRC’s advocacy priorities on protection.
• Provide high-quality analysis and lead the production of relevant analytical reports and policy/advocacy products.
• Identify opportunities for partnerships and develop collaborative relationships with local and national civil society actors towards achieving sustainable protection outcomes, in close collaboration with the Partnerships and Localisation Specialist.

Training and Capacity Building​

• Oversee the development of harmonised job descriptions and structures for protection teams and support recruitment of technical protection staff.
• Identify technical gaps and support capacity building for protection teams, and contribute to setting performance objectives and performance appraisals of Protection Managers and Specialists.
• Organise and facilitate capacity-building plans for protection staff and local partners based on identified needs, including project management.
• Provide trainings and updates to staff members on protection mainstreaming and PSEA.

Accountability​

• Ensure that DRC’s protection programming meets minimum standards, including on accountability to affected populations and is carried out in accordance with the Common Humanitarian Standards and Quality Management. 
• Ensure adherence to DRC’s Age, Gender, and Diversity policy and AGD programmatic minimum standards. 
• Ensure compliance with zero-tolerance to Sexual Exploitation and Abuse policy. 
• Ensure documentation and consolidation of success stories, in coordination with DRC’s communications specialist, which can be communicated externally and to ensure that DRC is able to articulate and document relevant best practice. 
• Ensure compliance with DRC guidelines and policies on HR, admin, finance, and supply chain in accordance with the Operational Handbook.  
• Perform other relevant tasks as requested by and in discussion with the Head of Programme.  

Safety​

• Comply with all global and location-specific safety rules, policies, and procedures. Report safety incidents, near-misses and other relevant information to the safety team as shall be briefed during onboarding. Failure to adhere to these is a disciplinary offence while it may also leave the position holder, their colleagues and DRC, at risk.

SKILLS AND EXPERIENCES

• A minimum of 5 years of relevant work experience, technical knowledge, and significant experience working in refugee contexts delivering protection services to affected populations
• Strong knowledge of global protection sector standards in DRC’s core specialisations (protection monitoring, GBV prevention and response, child protection, protection case management (adult/non-GBV), community-based protection, legal aid, psychosocial support);
• Experience with Protection Information Management Systems including an understanding of conducting data collection within case management and community engagement activities. Strong experience in protection data analysis.
• Proven experience in capacity strengthening and mentoring of staff; strong cultural sensitivity and experience working with persons from various backgrounds.
• Demonstrated ability to think strategically, plan and manage own time effectively, prioritise and meet deadlines.
• Demonstrated experience in team management, including previous experience in the direct line management of staff.
• Ability to multi- task and oversee interventions in different field locations concurrently.
• Solid experience in project cycle management, including proposal writing, budget management and donor reporting.
• Proven experience of capacity building and training, including preparation of materials and facilitation, particularly on the topics of human rights, protection mainstreaming, community-based protection, protection monitoring, age, gender and diversity mainstreaming, PSEA, protection information dissemination.
• Excellent English writing ability and verbal skills for project proposals, reports, and communications.
• Knowledge and previous experience in the Rohingya refugee response in Bangladesh is desirable.
• Sound knowledge and experience of ECHO, Danida, GAC, FCDO, DFAT funds management is an asset.

EDUCATIONAL QUALIFICATIONS

• University or graduate degree in Social Sciences, Development Studies, International Relations, Psychology, Social Work or other relevant fields.

LANGUAGES

• Full professional proficiency in English.  

ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with DRC’s vision and values.

POSITION DETAILS

• Type of contract: Expatriate or National
• Employment Band: G1 (non-management)
• Start date: As soon as possible
• Duty station: Cox’s Bazar
• Closing Date for Application: 30 August 2025

APPLICATION PROCESS

1. Applications must be submitted through the mentioned link on the page by clicking on Apply Button.   
2. All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English.
3. Mentioning three referees' details of your present supervisor and HR along with past employment’s supervisor with CV.

Note: Applications sent by email will not be considered. In addition, DRC doesn’t charge any fee for any of its recruitment process & believes in equal opportunity in employment regardless.

If you have questions, you can visit our FAQ page. 

For further information about the Danish Refugee Council, please consult our website: www.drc.ngo.

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, female candidates are particularly encouraged to apply to bridge the gender gap. 

Equal Opportunities: DRC is an equal-opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics.