Support and information team members jobs in south harrow, greater london

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

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We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

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As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.

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About you:

The Senior Fundraising Database Officer is an exciting role at MDUK, that will sit within the Fundraising Team. 

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You will manage and optimise Muscular Dystrophy UK’s supporter database, ensuring accurate data, compliant Gift Aid claims, and effective segmentation for fundraising campaigns.  Your role will include data imports, cleaning, and reporting, while providing actionable insights to support recruitment and retention strategies.

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About us:

Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically. 

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This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

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Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.

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Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes ​great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...

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Location: We operate a hybrid model (home and office, London SE1). 

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Closing date: Monday, 5th January 2026

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NB Interviews likely to be held on Thursday, 15th January 2026

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Please download the job description to see full role responsibilities

Battersea is in an exciting phase of innovation and transformation as we embark on the second year of our five-year strategy. With increased investment in income generation, which started in 2025, we continue to expand our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.

Legacy and In-Memory income is vital for Battersea and gifts left to us in Wills account for over 40% of our total income. We’ve seen significant growth in this area thanks to the sector-leading work of our ambitious team and the success of our wider fundraising programme. It’s therefore an exciting time to join the Legacy and In-Memory fundraising team.

The Legacy and In-Memory Stewardship Officer will help to support and deliver our Legacy and In Memory stewardship programme, working closely with the Senior Stewardship Officer to ensure the smooth and effective management of day-to-day activity, reporting, and stewardship campaigns.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 18th January 2026
Interview date(s): First round (online): 26th & 27th January 2026. Second round (in person): 3rd February 2026

For full details on the role, please download the recruitment pack.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

What you’ll be doing 

• Leading a high performing team, providing organisational leadership and working with colleagues across the organisation to ensure we achieve our shared aims. 

• Leading the Marketing team’s programme of brand building in our hospitals, local areas, across London, and beyond, ensuring our targeting strategy and measurement is rooted in insight, effective and good value for money; and together with our Creative team provide creative leadership and direction.   

• Driving our programme of marketing intelligence and measuring marketing effectiveness. 

• Working with teams across the organisation on the implementation of our messaging framework and updates to our visual identity. 

Who we’re looking for 

• A marketing expert who has developed, led and measured marketing strategies.  

• An outstanding creative with a deep understanding of brand management, messaging and copy development. 

• A team leader and team player with excellent communication skills who thrives on working with teams across the organisation to achieve shared goals. 

What we offer  

• Hybrid working between home and Chelsea with occasional travel to Sutton. 

• Flexible working around our core hours of 10am to 4pm 

• 27 days annual leave rising with length of service 

• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service) 

• Training, support and development opportunities 

• Access to the blue light discount scheme and other discounts opportunities 

• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more 

• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes 

Inclusion matters  

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life. 

If this sounds like the opportunity for you, we’d love to hear from you. 

Please apply with a CV and cover letter of no more than 2 pages, setting out how you meet the criteria in the person specification. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. 

The ISM seeks a Legal Officer to help deliver key services to its members across a wide range of legal issues. The role includes supporting unpaid-fee claims, helping musicians understand third-party contracts, and assisting the wider legal team with ongoing matters.

The award-winning ISM is the dynamic, change making professional body representing musicians. With a current membership of over 11,000, the ISM is known for its legal support to its members across a range of issues from copyright and employment disputes to contracts.  We are also known for our campaigning work on issues from equality to Brexit and AI which can cross over into legal services. We do not handle litigation and any disputes which proceed to this stage are handled by our legal insurance providers. 

It is vital that we deliver gold standard legal services, responding to the needs of our professional musician membership. You will be someone who has experience as a legal adviser or have some legal knowledge such as contract, copyright or employment law. You will be proactive with strong problem solving skills, good drafting and oral skills, keen attention to detail and good emotional intelligence.

You will be joining a professional staff team who are based in Bayswater, London. The role is five days per week of which at least three will be in the office.

For a full job description for this role and how to apply visit the ISM website.

Closing date is Monday 12th January at 9.30am. Interviews will take place face-to-face and applications generated by AI will not be considered.

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are recruiting a part-time Employment Support Worker (0.5 FTE) to join our supported employment team in the Royal Borough of Kingston upon Thames. This is a permanent position with funding secured until March 2027.

What you’ll be doing

If you were working with us, you would hold a varied caseload of clients with lived experience of mental health, autism and/or a learning disability. You would support clients to identify their employment goals, build confidence, prepare for work, and navigate any barriers they may face.

Your work would be entirely person-centred. You would support clients in line with their preferences and aspirations, helping them identify roles that match their strengths. A key part of the role involves approaching employers, explaining the value of our service, and working with them to identify suitable opportunities for clients. You would continue to support both clients and employers to help individuals sustain their employment.

You would work closely with referring teams, maintaining regular communication and ensuring a coordinated and client-led approach. You would also work to agreed targets while maintaining a high-quality, supportive service that reflects the principles of SEQF and the British Association of supported employment.

What you’ll need

Experience in employment support is not essential. We are looking for someone who brings:

• A genuine desire to support people into meaningful employment.

• Commitment to person-centred work and enthusiasm to learn the SEQF approach.

• Confidence engaging with employers and promoting the benefits of our service.

• Good organisation skills and the ability to manage a caseload effectively.

• Beneficial (but not essential): experience working with people with learning disabilities or Autism.

We welcome applications from people with lived experience of mental health, either personally or through a close contact.

What we offer

• £14,638 per year (0.5 FTE)

• 30 days annual leave plus public holidays, pro rata (FTE)

• Employer pension contribution of 6%

• Supportive environment within a small, dedicated team

• Meaningful, rewarding work supporting people into employment

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

What’s next

Before applying, please note that we actively review all applications and only progress candidates who provide meaningful answers to the screening questions.

If you are ready to support people in Kingston to achieve their employment goals and build positive relationships with employers, click Apply to submit your CV and complete the screening questions.

Start your application today and join us in making a meaningful impact.

Hybrid working with regular travel to our London Bridge Office

What the job involves

Prostate cancer is the most common cancer in men and it’s harming too many lives. At Prostate Cancer UK, one of our top priorities is funding research that leads to real change. It’s vital we do our best to make sure this research makes a meaningful difference to men’s lives, and that’s where you come in. 

We’re looking for an enthusiastic and proactive Senior Research Officer to help us deliver our funding schemes and patient and public involvement work.  This role sits in the Research Funding Team and will provide us with support across our grant funding schemes, ensuring we are following best practise in research funding. 

You’ll take responsibility for a small portfolio of active research grants, providing support and guidance to the researchers leading them. You’ll be a main point of contact for grant applicants, supporting them as they apply to us and will be responsible for running peer review. Using your understanding of research funding and administration, you’ll help make sure our funding schemes run smoothly and to time. You’ll work with colleagues to support patient and public involvement in research both in our review process and through our Patient Representative Network who help researchers make sure their work is focussed on the needs of men with prostate cancer.

What we want from you

We’re looking for a Senior Research Officer who is passionate about research and has a desire to develop knowledge of prostate cancer. You’ll hold a biomedical degree (or a degree in a related science subject), or with equivalent experience gained in research funding, administration or the wider research sector.

You’ll already have a good grasp of how grant funding works with demonstrable experience of research administration and peer review. Confidence in interpreting complex scientific information is important, as you’ll be using this knowledge to find the right people to peer review the grant applications that are submitted to our schemes.  You’ll have experience of supporting scientific meetings, preferably research funding committees, and understand the importance of capturing accurate minutes to provide constructive feedback to applicants.

You're also an accurate record keeper with a keen eye for detail and excellent time management skills. You're assured and clear in your communication, both written and verbal, and you're able to respond to a wide range of inquiries from researchers while always adhering to data protection and confidentiality best practices.  Experience of using Symplectic’s Grant Tracker or other grant management systems would be an advantage but is not essential. 

We encourage applications from candidates who may not completely fit the job description as we are fully committed to help colleagues develop and progress in their role.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

We are all expected to be in the office (SE1 2QN) 4 days a month (pro-rata for part time colleagues) to work with and alongside colleagues in our immediate team and beyond to build connections and strong working relationships. We value that face-to-face time for relationships, projects and decisions.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.

Got a question? Please let us know if you have any accessibility requirements or any other questions – we’re here to help.

The closing date is Sunday 11th January 2026.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 19th January 2026. We’re expecting the interviews for this role to be held online.

Job title:        Employment Advisor

Reports to:    Client Services Manager

Line reports: None

Location:London

Salary:           £29,000 - £32,000 (London)

Hours:           Full-time (37.5 hours per week), with occasional evening or weekend work (TOIL provided). Open to flexible working.

Contract:       Permanent

Overall purpose

The Employment Advisor (EA) plays a key role in supporting refugees and people from refugee backgrounds to progress towards and secure sustainable employment. The EA provides tailored employment advice and guidance, helping clients build the knowledge, confidence, and skills needed to navigate the UK job market. This role will work with clients at various stages of their employment journey, with a particular focus on those in the earlier stages of understanding career options, developing employability skills, and exploring education, training, and volunteering opportunities.

The EA will deliver one-to-one and group-based employability support, collaborate with employers and volunteers to source opportunities for clients, and maintain strong relationships with referral and support partners to ensure a holistic approach to employment support.

Key Responsibilities

We are a fast-paced charity that prides itself on its flexibility and responsiveness so your responsibilities may change, develop and grow according to the needs and development of our programmes. 

1) Client Support

• Provide tailored one-to-one support to clients, helping them understand the UK labour market, define career goals, and develop employability skills. This could be in-person or online depending on client needs.
• Support clients with CV and cover letter writing, job applications, interview preparation, and job searching.
• Guide clients in identifying appropriate employment, education, training, and volunteering opportunities that align with their career aspirations.
• Deliver group sessions to help clients build knowledge and skills in a supportive peer-learning environment.
• Manage a caseload of clients with varying needs, adjusting frequency and intensity of support based on individual requirements.

2) Employer, Volunteer and Referral Partner Engagement

• Engage with employers to build networks and identify job, training, and work experience opportunities for clients.
• Attend job fairs and community events to connect clients with employers and recruitment opportunities.
• Support outreach initiatives by building and maintaining relationships with local referral partners, including Jobcentres, community organisations, and other support services.
• Liaise with volunteers to source additional expertise and mentoring opportunities for clients.
• Establish and maintain relationships with referral partners and support agencies to signpost clients to additional services, including welfare, housing, and mental health support.

3) Service Delivery and Administration

• Maintain accurate and up-to-date records of client interactions, progress, and outcomes in the CRM system.
• Implement and adhere to monitoring and evaluation processes to track client outcomes and inform service improvements.
• Identify and escalate safeguarding concerns, making appropriate referrals and ensuring clients receive the support they need.
• Support managers with additional projects, such as research, resource development, and service improvements.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack when you click 'Apply'.

Other considerations 

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.   
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

 Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully considered when deciding action.  

How to apply 

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a statement of interest (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role).

Closing date for applications is Tuesday 30 December at 11:30pm.

We belong to the Experts by Experience Employment Network, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and /or are from a refugee background. Please feel free to use information and resources found here, which may help in preparing your job application.  

If you are an expert by experience (a refugee or migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support with your job application from the Experts by Experience Employment Network. Please reach out to HR Manager, Andleeb Khan for further details. You can find contact details on the final page of this recruitment pack.

We are open to flexible working arrangements and alternative working patterns.

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development.

We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

We are looking for a Youth Support Co-ordinator to help deliver pastoral care and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. It blends practical organisation, careful administration and a young person-centred approach to embed NYO’s ethos into every aspect of delivery.

You will coordinate the recruitment, induction and deployment of our freelance Support Team, and provide high-quality administrative and logistical support for all youth-facing activities. You’ll be confident handling conversations with teenagers and their parents/carers, managing sensitive information with discretion, and supporting the smooth running of travel, accommodation and project logistics. You will also assist with casework administration, help deliver care plans with the NYO Nurse and project leads, and ensure accurate records in Salesforce.

This is an excellent early-career opportunity to play a key role in supporting young people’s wellbeing and development through music. You’ll work closely with colleagues across the organisation, and be a visible, supportive point of contact for young people and staff on the ground.

At the National Youth Orchestra, you'll work as part of a supportive, friendly, and adventurous staff team. Learning and personal growth are intrinsic to every role.

Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.

Deadline for applications: 10am, Monday 12 January 2026

The Sick Children’s Trust is the charity that gives families with a seriously ill child in hospital a comfortable place to stay and a friendly ear to listen in one of our ten ‘Homes from Home’. We are looking for a House Manager who is hardworking and has excellent people skills to manage our ‘Homes from Home’  Stevenson House supporting families at The Royal London Hospital. 

You will be responsible for managing the house including working with the hospital to admit and welcome families, property maintenance, daily administration and compliance such as health and safety, and will be hands on with light domestic duties to prepare rooms for families and ensure the house is maintained to a high standard. 

Your experience to date could come from a variety of sectors and roles such as office administration, facility management, housekeeping or health and care sectors to name a few. What we are looking for are candidates who can: 

• Take the responsibility for running a house and the service it provides
• Manage a small team 
• Carry out checks to ensure compliance to rules and regulations 
• Demonstrate good IT skills 
• Prepare and manage a budget and finance tasks to include income generation (training and support given) 
• Empathise with families to support them during difficult times 
• Demonstrate strong personal skills to work with colleagues and hospital staff professionally 

To apply please send your CV and a covering letter setting out why you are suitable for the role and how you meet the requirements set out in the job description and person specification 

Join us and help transform lives.

We are looking to recruit a talented fundraising administrator who wants their work to make a real difference. In this pivotal role, you’ll be the backbone of our fundraising team, helping us secure the resources that change lives.  This is an exciting role that will work alongside our Fundraising and Legacy Administrator, and you’ll ensure that all our supporters, whether individuals or organisations, feel valued and appreciated, receiving superb customer care.  

As first point of contact for enquiries, you’ll take pride in ensuring that every donation is accurately logged and processed flawlessly and that all enquiries are managed with care.  A team-player, you’ll thrive in supporting your line management and recognise the opportunity to be part of something meaningful.

Please refer to the job description for further information.

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in our work and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and to undertake a basic DBS check for this role.

Applicants must have the right to work in the UK. We are unable to sponsor visas.

Benefits

· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%

· Life assurance cover (after probation passed)

· Employee assistance programme

· Season ticket loan

· Training and development opportunities

· Access to Blue Light Card discounts

Research and Impact Manager

Location: Remote with flexible working arrangements. You will be expected to attend monthly team meetings in Bristol (with paid travel and subsistence). 

Salary: £38,584 - £40,000 per year FTE, dependent on experience

Contract: We are open to this role being part time (0.6 FTE or 0.8FTE) or full time. We offer fully flexible working. 

Closing date for applications: Sunday 11th January 2026, 11:59pm.

*Please note, both a CV and a cover letter must be submitted for applications to be considered.

Screening calls/Interviews: Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align with the role.

Screening calls: w/c 26th Jan

Interviews: w/c 2nd Feb

Start Date: ASAP

About: The Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces. 

We resource, connect and champion a network of almost 6,000 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. 

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

We value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.

It’s an important moment for us – in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our 100% Pledge Campaign. and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners.

The Opportunity

This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role.

We are expanding our team and so we are looking for a Research and Impact Manager. This hands-on role would suit an insightful, evidence driven researcher and monitoring and evaluation specialist and who is a strong partnership worker. We are looking for someone who is willing to step up when something is needed and determined to see things through. 

You will need to enjoy working proactively and flexibly in a fast-paced environment, and have a logical, systematic approach, as well as excellent communication and IT skills. Our team works remotely, but there are also opportunities to co-work (depending on location). You’ll be encouraged and supported to grow and develop your research and impact evaluation skills and expertise within this role.

Responsibilities

Working closely with the Warm Welcome Operations Director and wider team your primary responsibility will be to lead on research and impact evaluation to ensure that our strategic approach is driven by evidence. You would take ownership of specific tasks as required, including;

Research:

• Developing a research strategy for the Warm Welcome campaign to help to ensure we can meet our overall campaign strategy.

• Leading on the co-design of research projects to meet the needs of the Warm Welcome campaign and our partners. 

• Developing a research and insights hub for the Warm Welcome team where they can easily access the latest statistics on relevant topics such as poverty and loneliness.

• Supporting any individuals or organisations undertaking research on behalf of the Warm Welcome campaign to ensure it is of a high quality and rigorous standard.

• Ensuring high ethical standards and safeguarding are maintained in any research project related to the Warm Welcome campaign.

• Sharing the results of this research in reports and presentations where key evidence and learning is easy for others to understand 

• Offering training and support to the Warm Welcome team related to research.

Impact Assessment:

• Supporting the continuous development of our Impact framework.

• Leading the collection of high-quality data, via methods such as survey design, polling and qualitative interviews, with the wider Warm Welcome team and Spaces network to help us to monitor, evaluate, learn and develop our collective impact.

• Ensuring we collect data with Warm Welcome spaces at every stage of their journey in joining the network, i.e. when they register to join and at regular intervals once registered to ensure we understand their impact and their support needs. 

• Developing evaluation tools and systems to ensure the Warm Welcome team are easily able to capture evidence related to our impact framework.

• Offering training and support to the Warm Welcome team related to monitoring, evaluation, learning, development and impact assessment

• Leading on partnership work related to monitoring, evaluation, learning, development and impact assessment for the Warm Welcome team

• Being the go to person for key statistics and impact data within the Warm Welcome team to be used in our communications and reporting

Teamworking:

• Supporting the work of the wider Warm Welcome/Good Faith Partnership Team as capacity and need allows

• Other responsibilities commensurate with the post.

Person specification

We are looking for candidates with the following skills and experience: 

• Strong track record of carrying out a range of relevant research projects, especially those involving community groups

• Experience of collaborating with others on research and evaluation projects

• Experience of developing and continuously improving tools and data for monitoring, evaluation, learning, development and impact assessment

• Strong analytical skills with a proven track record in qualitative and quantitative

methods

• Clear communication skills and experience of sharing research and impact assessment data in clear, concise and easy-to-understand formats for presentations and reports

• Experience in training and developing people’s skills in research and impact assessment

• Experience of contributing to and developing an impact framework

• Accurate and evidence-driven with a passion for ensuring research and impact assessments are completed to a high quality 

• Knowledge of ethical research practices, safeguarding and power dynamics in the research process

• Experience in using a CRM system 

• Tenacious with a natural drive to push tasks through to completion and to the required standards of excellence

• Highly computer literate: proficient users of Word, Excel, PowerPoint and Google Workspace, as well as being comfortable and keen to learn new technologies and use new tools

• Able to relate well to a range of stakeholders from a variety of backgrounds

• Highly organised and details-focussed

• Confident to take the initiative and solve problems pro-actively

• Self-starter, able to manage themselves and their time, juggling a variety of tasks and priorities

• Willing to work flexibly, which may occasionally require working out of normal working hours

• Willing and able to work remotely, predominantly from home, but with the possibility to co-work with other members of the team (depending on location)

• Have the right to work in the UK

Competencies and behaviours in our team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:

• Committed to the power of relationships to facilitate social change 

• Collaborative, inclusive, ambitious, aligning with our core values 

• Self-starters with high levels of commitment, energy and motivation 

• Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context 

• Calm under pressure, and can adapt quickly in a fast-paced environment 

• Willing to pitch in to help other team members if needed 

•  Organised with effective time management skills. 

Working arrangements 

• Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol, Reading or London once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK. 

• This role is remote, full-time, with flexible working arrangements

• All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

Supporting your application

• If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please us

• We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Research and Impact Manager’ in the email subject line and we’ll get back to you as soon as we can. 

• Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications. 

• For more information, visit our website or find us on X at @goodfaith 

To apply, please send a cover letter (max 1 side of A4) which sets out why you believe you are a good fit for the role, along with a CV by  Sunday 11th January 2026.  Please use ‘Application for Research and Impact Manager role’ in the email subject line. 

Clinical Support Administrator

Salary: Band 3: £27,152.71 - £30,443.60 per annum inclusive.

Contract Type: Permanent, full-time.

Hours of work: 37.5 per week (with occasional weekends).

About the job role

We have an exciting opportunity for a Clinical Support Administrator in our First Contact Team at St Joseph’s Hospice. We are looking for someone who has experience in administration and working in a healthcare environment.

The First Contact Team is a dynamic one-stop service that transforms the way patients and referral agencies access the Hospice’s services. An opportunity has arisen for a full-time Administrator to join the First Contact Team. If you are a successful applicant, you will be part of the team that acts as the first point of contact for the Hospice’s services. You will answer telephone calls from people who may be in difficult and stressful situations, provide advice and signpost to other services or agencies. You will also undertake associated administration and data entry.

The service operates 24 hours over seven days a week for advice, whilst referrals will be taken mainly in daytime hours. You will work 37.5 hours every week. Shift patterns will vary, and you will be expected to cover shifts from Monday through Friday, 8.00 am to 9.00 pm, plus occasional weekends according to the rota.

About you

You will need:

• Effective communication and interpersonal skills
• Substantial experience in a telephone-based call centre environment
• The ability to remain calm whilst working in a pressurised environment
• The ability to deal sensitively and empathetically with people in distress
• The ability to work constructively as part of a team
• The ability to pay close attention to detail, accurate recording and data entry skills

Where you’ll work

St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.

Our specialist palliative care services—delivered at home, in our in-patient unit, and through out-patient clinics—are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.

Why work for us?

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of the NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more! 

Closing date: 21 December 2025.

Interview date: 5 January 2026.

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

About YMCA St Paul’s Group

YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.

Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.

About the Role

As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.

This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.

Key Responsibilities

Deliver Outstanding Customer Service

Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.

Versatility at Its Best

No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.

Safety and Security

As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.

Welcoming and Listening

As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.

A Supportive Team Environment

Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.

What We Offer

At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.

We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.

Benefits to Support Your Mind, Body, and Spirit

• Free gym access across all YMCA sites

• Discounts from major retailers and supermarkets

• Free wellbeing and counselling services

• Flexibility to work across a range of outer London locations

• Career development programmes to help you thrive

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

Mind in Croydon is seeking to recruit a full time Independent Mental Health Advocate (IMHA)  to join our small, dedicated team of Independent Mental Health Advocates working to provide advocacy services to adults subjected to detention under the Mental Health Act in the London Borough of Croydon to ensure they understand, express and exercise their rights, and to enable them to access essential services. The advocacy team also provides Community Mental Health Advocacy for people who are informal patients in psychiatric hospital or living in the community and provides weekly advocacy service at two InMind Healthcare Group hospitals in Croydon.

This role is suitable for a fully qualified Independent Mental Health Advocate (IMHA) with a proven ability to support people under the Mental Health Act. We are not considering trainee positions at this time.

In December 2024 the team was awarded the Quality Performance Mark in Advocacy, a testament to their quality of service providing safe and life-changing support.

SALARY:                          £30,404 per annum
                                         plus pension contributions (above 4% by salary sacrifice)

REPORTS TO:                 Advocate Service Manager     

TERM:                              Permanent, subject to funding, full time (36 hours pw)

BASED AT:                       Bethlem Royal Hospital, Beckenham BR3 3BX. Advocates are also required to meet clients at different sites throughout Croydon and neighbouring boroughs.

This role supports hybrid working. Other flexible arrangements can be discussed however please note that specific flexible working arrangements such as staggered hours may not be feasible due to operational constraints set by the Hospital.