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Salary £26,938 - £29,264 (pro rata of £33672 – 36580)
Hours .8 FTE (equivalent to 4 days per week), to suit both you and the needs of the Charity. This will include some ‘out of hours’ cover.
Location Much of the work is undertaken from our houses located around Birmingham. Office work is undertaken from our Office base and from home by arrangement.
Responsible to Operations manager
Key tasks: To work with other staff and volunteers to ensure that Hope’s houses are clean, safe and comply with legal standards; To help people move into and out of Hope Housing and to work with other Hope staff and other organisations to promote residents’ well-being and to support newly granted refugees on their road to independence.
Job description
1. Ensure that houses and gardens are safe, welcoming and well maintained
2. Undertake simple repairs and maintenance to Hope Houses
3. Commissioning repairs where appropriate, within Hope’s housing maintenance budget.
4. Complete and record regular fire and health and safety checks.
5. Ensure rooms are clean and ready for new clients to move into
6. Help new residents move in and provide an induction.
7. Undertake and document client risk assessments
8. Help new refugees develop and carry out plans to help them thrive
9. Ensure safeguarding of clients in accordance with Hope’s safeguarding policy and procedures
10. Complete License Agreement and diarise end dates
11. Draft eviction letters and supporting letters when required
12. Assist with obtaining client documents
13. Empower residents to register and engage with appropriate health services
14. Encourage residents to get involved in activities likely to contribute to their well-being.
15. Help clients develop the skills needed for life after leaving Hope Projects
16. Conduct and record house meetings when required
17. Help residents move out at the end of their license
18. Assist with the support and running of the regular monthly residents meeting ‘Hope Asylum Voices’
19. Accurately record work with clients using outlook diary and lamplight database.
20. Build relationships with organisations, volunteers and charities
21. Contribute to planning and the development of Hope Project
22. Liaise with partner agencies
23. Develop and maintain positive rapport with clients whilst maintaining professional boundaries
24. Commitment to learn and develop new skills to meet service needs
25. To provide training where required
26. Attend Team Meetings, Steering Group and other Partner meetings. To maintain a good relationship with other Hope staff and partners
27. Contribute to the wider work of Hope Projects including fundraising and awareness raising.
28. Help raise awareness of Hope Projects and the issue of asylum destitution
29. Engage with regular support and supervision
30. Undertake training when required
Person specification
Experience
1. Experience of working supportively with vulnerable / at risk people
Ability
2. Good listener
3. Able to assess safety in houses
4. Able to assist in the safeguarding of at-risk people
5. Able to carry out basic repairs
6. Able to liaise with contractors such as plumber and electricians
7. Organised, able to effectively time-manage a varied workload
8. Capable of working on own initiative outside of an office environment
9. Good written and spoken English
10. Ability to use common office IT software and to record work on a database
11. Able to work within a budget.
Knowledge
12. Understanding of issues affecting Refugees and destitute asylum seekers
Qualities
13. Sympathy towards Refugees and destitute asylum seekers
14. Good at communicating with colleagues and managers
15. Willing and able to travel around Birmingham
In addition to the 4 questions on this form, please submit a CV and a letter of support (around 1 side of a4) explaining how you meet the person specification and why you are the right person for this job.
Registered Charity
6 - 10
Legal advice, housing, emergency grants and wellbeing support for people made homeless by immigration controls.
The client requests no contact from agencies or media sales.
Thank you!
Our vision is a world where all pets are well cared for in loving homes for life. To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.
Woodgreen is looking to appoint a full time Supporter Relations Executive on a 12 month fixed term contract to cover a period of maternity leave. In this role you will help to grow the engagement, loyalty and value to Woodgreen by ensuring that our supporters always feel valued and know the difference they are making to pets and people across the UK. Working as part of a small but busy team you will be the first point of contact for the charity through the management of the supporter email inboxes, donation phone lines and post. Our successful candidate will also look after the administration and processing of donations and will be responsible for maintaining accurate database records and providing personalised communications.
In addition you will;
- Maintain the fundraising database, and other CRM platforms, so that all supporter details are complete, accurate and up to date in order to comply with GDPR regulations.
- Administer the Gift Aid Programme ensuring Gift Aid declarations are accurately recorded and scanned to maximise Gift Aid income and compliance with HMRC rules and regulations.
- Work collaboratively and positively across the charity, building close working relationships with colleagues to ensure knowledge and key information is shared and obtained so all enquiries received can be answered with accuracy, confidence and professionalism.
- Be responsible for processing and fulfilling supporter requests for fundraising materials such as, Money Boxes and Fundraising Packs so supporters receive the information requested in a timely manner in line with service level agreements.
To be considered you will need to have;
- Significant administration and data entry experience.
- Significant customer service experience in a multi-channel environment.
- Significant working experience with a Customer Relationship Management (CRM) Database.
- Demonstrable experience of effective communication at all levels across an organisation.
- Detailed understanding of Data Protection principles and legislation.
- The ability to multi-task, prioritise and manage your workload to meet deadlines.
- The confidence to use your own initiative when dealing with customer enquiries or complaints.
This is a full time hybrid position working 37.5 hours per week. It is expected that the successful candidate will spend approximately two to three days per week at our Godmanchester site.
The starting salary for this position is £27,300 - £29,426 per annum depending on experience. This is complemented by;
- 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
- Up to 8% employer pension contributions
- Support towards healthcare costs (cashplan)
- Employee wellbeing package to include free access to Headspace
- Life assurance (4x salary)
- Enhanced parental leave (subject to qualifying period)
- Benefits hub – exclusive discounts on popular brands
- 25% discount in our charity shops
Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.
Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.
Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
Registered Charity
101 - 500
Our vision is for every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners.
The client requests no contact from agencies or media sales.
Thank you!
£12,623 per annum (pro-rata salary, FT pay scale £24,545 to £26,469)
Main purpose of the job
- To support the organisation’s day-to-day finance, HR and impact data administration. This includes maintaining and strengthening financial controls, contributing to monthly and year-end financial processes, and supporting with finance/HR reports as required.
- To collect, manage and analyse data to improve service quality, demonstrate impact, and meet reporting requirements. The post holder will ensure information is accurate, compliant and used effectively to support decision-making, quality assurance and continuous improvement.
- To work collaboratively with colleagues to ensure management information is produced accurately and on time, which will support effective strategic and operational decision-making across the organisation.
Main Tasks
Finance Administration and Financial Control
1. Process income sales invoices, grant claims and associated receipts and payments, ensuring timely receipt of all revenue.
2. Process purchase ledger invoices and associated payments.
3. Calculate accruals, prepayments and internal recharges.
4. Complete bank reconciliations.
5. Maintain and update the organisation’s asset register.
6. Maintain project files in line with funding guidelines.
7. Record cash account transactions, including weekly cash issues to relevant budget holders, ensuring all returns comply with financial procedures.
8. Monitor individual budgets and highlight any issues or concerns to the appropriate colleagues.
9. Liaise with the charity’s auditors and provide information required to support the annual audit.
10. Assist in the design, management and co-ordination of appropriate finance and administrative systems as required.
11. Ensure day-to-day financial processes comply with the Financial Procedures Policy.
12. Contribute to procurement and value-for-money activities.
Impact, Data and Reporting
13. Support the organisation to collect, analyse and use data to improve service quality, demonstrate impact, and meet regulatory and funding requirements.
14. Support the development of evaluation frameworks and tools, including surveys, feedback forms and outcome trackers.
15. Collect qualitative and quantitative evidence, including case studies, feedback and statistics.
16. Assist with the production of reports for funders, trustees and the Senior Leadership Team, including annual and impact reports.
General Organisational Responsibilities
17. Carry out general administrative and other duties within the scope and purpose of the post, as required.
18. Promote an equal opportunities culture and ensure fair treatment of all staff, young people and parents/carers, with standards of behaviour based on dignity and respect.
19. Comply with, and support the development and implementation of, organisational policies and procedures, including Equality, Safeguarding, Child Protection, Health and Safety, Confidentiality and Data Protection, reporting all concerns appropriately.
20. Undertake appropriate training as required.
21. Demonstrate a commitment to safeguarding the welfare of children and young people.
22. Promote a positive image of MYL and the wider work of the organisation.
23. Ensure that your conduct, both within and outside MYL, does not conflict with the professional expectations of the organisation.
Manchester Young Lives is committed to safeguarding and promoting the welfare of children and young people. The highest priority is given to following guidance and regulations to safeguard children and young people.
The successful candidate will be required to undergo an Enhanced Disclosure from the Disclosure and Barring Service (DBS)
Please note CVs will not be considered as part of your application for this position. Application and Demographic forms must be returned either via email or by post to Manchester Young Lives, The Addy Young People’s Centre, Woodhouse Lane, Wythenshawe, M22 9TF. Please ensure you complete the final section of the application from, giving information as to how you meet the person specification. The forms can be found on our website.
This post is exempt from the Rehabilitation of Offenders Act 1974.
The closing date for completed application forms is 15th of June at 9am.
The client requests no contact from agencies or media sales.