Support executive jobs

We’re looking for a warm, organised and proactive Supporter Engagement Executive to join our team and help us build exceptional relationships with our donors and the public.

In this vital role, you'll be the first point of contact for supporters across phone, email and post—providing timely, friendly and accurate responses. You'll process donations, send thank‑you communications, manage supporter records and ensure every interaction leaves people feeling valued and inspired.

Working closely with colleagues across the Supporter Engagement team, you’ll help deliver campaigns, fulfil supporter journeys and maintain high‑quality data to support effective fundraising. 

Norfolk Wildlife Trust are looking for an experienced and highly motivated Executive Support Officer to join our team.

Executive Support Officer
Salary: £28,700 - £30,000 per annum (depending on experience)
Contract type: Permanent
Working hours: Full time
Location: Norfolk Wildlife Trust, Bewick House, 22 Thorpe Road, Norwich, Norfolk, NR1 1RY

About Us

Norfolk Wildlife Trust is the county’s leading conservation charity, committed to protecting and restoring nature across Norfolk. We care for more than 60 nature reserves, work with partners across the landscape, and create opportunities for everyone to enjoy nature and help our wildlife thrive.

About You and The Role

This is an exciting time for the Trust in the midst of our centenary in 2026.  We continue to expand our vital work for Norfolk’s wildlife, and we now have a fantastic opportunity for an experienced and highly motivated Executive Support Officer to join our team.

This is a critical role that will provide flexible, high-quality administrative, delivery and strategic support to the Chief Executive Officer (CEO) and Strategic Leadership Team (SLT) including effective and efficient management of the CEO’s diary, inbox, meetings, key events and correspondence, supporting and enabling the CEO and SLT to lead the organisation and to deliver the strategy.

Your experience is important, but more important are your excellent co-ordination, collaboration and delivery skills which will be essential to allow you to provide flexible high-quality support. You will be able to work both independently and in close partnership with the CEO, and you will show initiative in anticipating and resolving problems as needed. You will possess excellent communication skills, and your strong interpersonal skills will enable you to develop effective relationships with a wide range of stakeholders and colleagues at all levels, both internally and externally.

There is a lot happening at the Trust and you will be at the centre of that.  You will thrive in a busy, changing environment, and be able to contribute effectively to this kind of setting.

This post offers an excellent opportunity for a candidate with strong experience of providing high quality administrative support at the senior executive level who would like to utilise their skills to support the Trust in its growth and in making a greater impact for wildlife.

In return, we offer a competitive benefits package.

Deadline for applications: Wednesday 22nd April 5pm.
Interview dates: Thursday 30th April / Friday 1st May.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equality, Diversity and Inclusion

We value respect, integrity, trust and responsibility. We want our people to be as diverse as nature itself and so we particularly encourage applications from those currently under-represented within our sector, including people from minority ethnic backgrounds and people with disabilities. We welcome people of all backgrounds and levels of experience with nature, and continually strive to improve our culture and practices. We are committed to creating a movement that recognises and truly values individual differences and identities. Please let us know if you require any adjustment processes to make our recruitment process more accessible.

No agencies please.

Salary: £29,500 - £37,000
Contract: Permanent
Location: Hybrid - One day per week in Barkingside office.
Closing date: 8th April 
Benefits: Flexible working, 26 days annual leave with option to buy 5 additional days, Up to 6% pension contribution, enhanced maternity & adoption pay

We are delighted to be partnering with a national children’s charity as they look for a Supporter Services &?Fulfilment Executive to join their team. This is an exciting opportunity to join a highly collaborative Supporter Care, Services & Compliance team whose work ensures that all supporters receive exceptional stewardship.

This role sits at the heart of their fundraising operations, working extensively with Fundraising, Marketing, Brand and other internal teams to ensure the smooth running of all end?to?end processes that support campaigns, events, appeals and gaming products. You will be instrumental in making sure supporters have seamless, positive experiences by overseeing fulfilment, data processes, third?party suppliers and operational systems that underpin fundraising activity.

As the Supporter Services & Fulfilment Executive, you will need:

• Significant experience managing third?party suppliers in a charity or commercial environment
• Experience of stock control, warehousing or fulfilment services
• Experience working with CRM systems (e.g., Salesforce) and online/web?based fulfilment platforms

If you would like to discuss this role with us please contact us and quote the reference 2919JP

Ashby Jenkins Recruitment are a specialist charity recruitment agency, using extensive sector knowledge to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector—you can read more about our commitment to diversity on our website.

We take a relationship?led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.

 

We're looking for a proactive, collaborative Supporter Services & Fulfilment Executive to play a key role within our team. Working closely with fundraising and marketing teams, you'll manage operational processes to deliver outstanding supporter service.

The location: The vacancy requires the candidate to be present at the Barkingside office once a week, which will serve as their primary hub for business purposes. Rest of team are present too.

You'll oversee third-party suppliers, fulfilment and stock of fundraising materials, support donation processing, and contribute to projects and system improvements.

The ideal candidate thrives in a fast-paced environment, has strong organisational skills, and is confident managing data and external providers. CRM (e.g. Salesforce) and project management experience are desirable.

This vacancy requires the candidate to be present at the Barkingside office once a week, which will serve as their primary hub for business purposes.  

If you're passionate about delivering excellent supporter service, we'd love to hear from you.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Can you help us?

We are looking for a proactive, compassionate and detail‑oriented individual who can deliver an outstanding experience to our members and learners. Someone who enjoys being the first point of contact, thrives in a fast‑paced environment, and takes pride in resolving queries efficiently and professionally.

You will bring excellent communication skills, strong customer service experience and confidence in navigating digital systems, including CRM and LMS platforms. You’ll be motivated by helping others, comfortable interpreting processes and guiding people through complex journeys, and able to work both independently and collaboratively. Most importantly, you’ll demonstrate empathy, patience and a commitment to continuous improvement—ensuring that everyone who reaches out to CoSRH feels supported, informed and valued.

The role:

Enquiries

• To be the first point of contact for all enquiries into the College managed through a digital ticketing system.
• Respond to enquiries using information and knowledge from all departments of the College, which often involves the interpretation and application of rules and procedures.  Use judgement to triage what action is required, where appropriate.
• Respond to all enquiries relating to qualification journeys, which includes information about the qualification/course, assistance in applying and payment, processing updates, help with learning journey on Learning Management System (LMS), the awarding and recertification of qualifications.
• Respond to all enquiries relating to membership, which includes help choosing the appropriate membership type and associated fees, renewals, upgrades, direct debits, and cancellation.
• Respond to all other enquiries, such as information on CoSRH events, and from prospective members about the work and activity of the College.
• Maintain up-to-date knowledge about the work and activities of the College to help respond to enquiries.
• Show an interest and understanding of enquirer’s needs, with a view to continually searching for ways to improve the service and their experience.

Qualification processing

• Responsible for the administration and processing of all CoSRH qualifications, recertifications and recertification audits in line with agreed procedures and service level agreements (SLAs).
• Responsible for processing reasonable adjustment and extension requests.
• Work closely with relevant teams when new training, assessments or qualifications are introduced to ensure accurate administration and processing.
• Support the administration and processing of applications from outside the UK for international qualifications
• Continuously monitor system and processes so they are fit for purpose for efficient qualification processing.

Membership

• Take an active role in membership processing, supporting the annual membership renewals campaign (November-March) and adjustments throughout the calendar year.

Operational support

• Work with the Membership and Insights Manager to help identify trends and patterns from ticket enquiries to help drive improvement.
• Work closely with the Data Manager and Digital Manager to raise issues with the Customer Relationship Management system (CRM), Learning Management System (LMS) and website, which have been identified through ticket enquiries, and help where possible to support with a resolution. 
• Undertake other administrative work as requested by the Membership and Insights Manager
• Take an active role in data input and collection to help drive insights, improvements and quality control.
• Support the longer-term development and improvement of systems and processes, and contribute to wider departmental discussions.

Governance

• Support the development of Standard Operating Procedures (SOPs) to help with efficiencies and quality assurance in the team.
• Create canned responses for use on frequent and complex enquiries to help aid efficiency in service delivery.
• Ensure compliance with GDPR and data protection principles while managing enquiry and application information.
• Actively participate in the delivery of continuous improvement, working collaboratively with colleagues across the College.
• Ensure all actions carried out in line with CoSRH’s standard policies and processes.

You will have:

• Excellent customer service skills
• Proficiency in MS Office suite
• Strong communication skills - clear and professional speaking and writing, ability to explain information simply, and good active listening
• Empathy - understanding customers’ feelings and frustrations, showing genuine care and patience, and making customers feel heard and valued
• Patience - staying calm with challenging or upset enquirers, and willingness to repeat or re-explain information, adapting to language or understanding barriers
• Problem-solving skills - thinking quickly and logically, identifying the root cause of issues, and offering effective and practical solutions.
• A positive attitude - friendly tone and helpful mindset, remaining professional even under pressure
• Adaptability - handling different personalities and situations, and learning new systems and procedures quickly and systematically follow standard operating procedures
• Attention to detail - accurately recording customer information, and following policies, procedures and processes carefully
• Excellent organisational skills and can manage conflicting deadlines, with a willingness to work flexibly and respond to changing priorities
• Excellent time-management and prioritisation skills
• Strong attention to detail and thorough in checking work
•  Ability to identify problems, trends and patterns
• Ability to use initiative and judgement
• Ability to work as a team, but also be able to think and work independently
• Excellent understanding and application of confidentiality and data protection practices (GDPR)

You will have experience:

• Delivering excellent customer support and care (essential)
• Delivering high quality written communication in response to customer email queries (essential)
• Delivering a positive video call or phone-based experience for customers (essential)
• Understanding a customer’s need and providing the appropriate solution (essential)
• Working with a Customer Relationship Management (CRM) system (essential)
• Working in membership or professional body, ideally in the medical or educational sectors (desirable)

Why Join CoSRH?

We are committed to supporting the wellbeing, growth and long-term success of our people. As part of the CoSRH team, you will benefit from:

Generous Annual Leave: 25 days holiday per year, increasing by an additional 2 days after 2 years of service and a further 3 days after 5 years, plus a dedicated day off to celebrate your birthday.

Competitive Pension & Life Assurance: A strong employer pension contribution of 10% (with a 5% employee contribution) following successful completion of probation, alongside life assurance at 4x your annual salary and access to an income protection scheme.

Flexible Working: A genuine flexible working culture that trusts you to manage your time and deliver results in a way that works for you.

Health & Wellbeing Support: Access to a comprehensive Employee Assistance Programme (EAP), free annual eye tests, and a Free Lunch Thursday to bring our teams together.

Community & Social Value: An annual volunteering day to give back to causes that matter to you.

Employee Benefits Portal: A wide range of discounts and savings through our employee discounts platform.

Enhanced Family Leave: Enhanced maternity, paternity and adoption pay, supporting you and your family at every stage.

Learning & Development: We invest in our people. From webinars and sector conferences to bespoke leadership development, we provide the time, space and resources for you to grow, thrive and make a lasting impact in your role.

To Apply

Full details of how to apply can be found at the following link:  Member Support Team Agent (12 month FTC - Mat leave cover) job - Remote - College of Sexual and Reproductive Healthcare

Deadline for applications is Friday 10 April 2026

Interviews are likely to take place on 20-21 April 2026

 We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.