We are looking for an experienced Executive Assistant to support the dynamic Director of Science at the beautiful Kew Gardens site in South West London.

This role provides an extremely exciting opportunity to work with the key player within the Science Directorate of Kew in support of Kew’s World Class Scientific research, alongside eminent Scientists and a small, friendly and enthusiastic team of PAs who between them support the Senior Science team.

Kew is the world’s leading botanic gardens, at the forefront of plant and fungal science, a UNESCO World Heritage Site and a major visitor attraction.

We want a world where plants and fungi are understood, valued and conserved – because our lives depend on them.

We use the power of our science and the rich diversity of our gardens and collections to provide knowledge, inspiration and understanding of why plants and fungi matter to everyone.

It is a very energising time to join Kew’s Science Director’s office as we are developing our next Science Strategy to help us build on our national and international contribution to safeguarding biodiversity and investigating plants and fungi, on which we all depend.

The successful candidate will have extensive experience as an Executive or Personal Assistant at a senior level in a medium to large sized organisation and will thrive on working in a fast-moving environment, with a varied mix of tasks and responsibilities. The role is pivotal in providing support to the Director of Science at Kew Gardens.

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst.

If you are interested in this position, please visit our website for more information and to apply.

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.

The purpose of Me2 Club is to tackle the social isolation and loneliness caused by exclusion from mainstream activities. Working with our volunteers we transform the lives of children with additional needs and their families, ensuring ‘Inclusion for All’.

The children we support have a variety of additional needs so can find it difficult to join in. To overcome this, we recruit and train volunteer ‘buddies’ who befriend each individual child.

With our help children can join in with a wide range of fun activities including sports clubs, drama groups, giving chances to build independence and vital life and social skills. 

Your role will include:

The CE will be responsible for the day to day charity and people management, overseeing fundraising, managing the charity through change, delivering a programme of training, budgeting and ensuring best practice is adhered to at all times.  The CE will be fully accountable to the Me2 Club Trustees/Directors.

Further responsibility includes organising and managing the activities that facilitate the smooth running of the office ensuring that correct procedures, policies and practices are in place, understood and followed by all employees for the efficient operation of the charity.

Leadership and Strategy

• Professionally represent the charity both internally and externally
• Ensure staff awareness and compliance with relevant Me2 Club policy and practice, including induction meetings for new staff. (Currently employed staff excluding this role is 4 full-time staff and over 100 volunteers.)
• Operate in compliance with relevant legislation, best practice and Me2 Club policy
• Commit to Performance Management Processes and develop stretching objectives to ensure the business plan is achieved
• Take responsibility for own professional development and workload
• Oversee fundraising and ensure sustainable funds for the future
• Ensure all HR procedures are in place and regularly updated as per current legislation
• Responsible for managing, appraising and development of all staff

People Management and Development

• Inspire and provide advice and support to volunteers
• Recognise and value the contribution of volunteers

Team Working and Collaboration

• Operate in a collaborative manner with Me2 Club Trustees and staff to deliver agreed objectives
• Contribute professional knowledge and expertise to staff and develop them
• Provide guidance and support to staff members and volunteers
• Proactively participate in staff and Trustee meetings
• Attend training as necessary in order to meet changing needs, new technological developments and service requirements

Fundraising

• Managing and assisting the Financial Develpment Officer (FDO) with
  Grants and Trusts Fundraising/Statutory Fundraising. 
• Oversee applications and reports in line with guidelines and objectives

Developing, Maintaining Systems and Procedures

• Ensure that data relevant to areas of responsibility and activity is adequately recorded and stored
• Utilise and interrogate data to monitor progress towards personal and staff objectives
• Contribute to effective data recording and regular data cleaning
• Ensure compliance with, and update where necessary, data protection guidelines and corporate policy

Main duties:

• Provide training to activity leaders and volunteers
• To ensure the health, safety and general wellbeing of Me2 Club children and young people, working with Statutory Agencies when required
• To ensure appropriate communication is maintained between staff and Trustees and develop office procedures to allow for continued improvement of the work environment

• Oversee the staff  in their daily roles
• Responsible for the set up of PC's, telephones and email accounts and the effective operational functionality of IT infrastructure and systems thereafter
• Ensure proper functioning of all office equipment
• Support daily banking process when required as cover for the Treasurer
• Ensure staff take individual responsibility for agreed objectives and targets
• Maintain system and data security at all times through the continual operation of robust back up routines
• Adhere to data protection policy and procedure at all times
• Organise own time and resources effectively and using initiative within the confines of Me2 Club staff and committee
• To organise, attend and assist in the running of residential trips, days away, Teen Crew meetups and Me2 Club Parties and events
• All hours to be accurately logged on a timesheet

The above is not an exhaustive list and is intended to give an outline of the key duties and responsibilities. From time to time additional duties will be required to be undertaken in order to ensure the smooth running and management of the charity.

To apply; In the first instance please submit a CV and a cover letter, which demonstrates how you meet the requirements of the role. Relevant candidates may be asked to complete an application form at a later stage .

The East London Mosque & London Muslim Centre is one of the largest and busiest Muslim institutions in the UK, with a long history of serving the Muslim community in the heart of London. We have a positive impact on thousands of Muslims, not just in the local area through the services we offer, but nationally and globally through the example we set and the reach of our sermons.

As Chief Executive Officer, your commitment to our mission and vision should drive an ethos of excellence, so that we are a model for the Muslim community and the charity sector.

You will represent the ELM & LMC, leading on all aspects of our work, putting forward our views and those of the community we serve, which will be rooted in the authentic teachings of Islam. You will ensure always that our reputation is protected and enhanced.

Through your leadership, you will drive the ELM & LMC forwards, building on our achievements to deliver even more, not only to the Muslim community, but to British society and beyond.

Any offer of employment will be subject to satisfactory enhanced DBS clearance and references. Applicants must be eligible to work in the UK. The ELMT has determined that there is a genuine occupational requirement that applicants must be Muslims (Equality Act 2010).

Kingston Centre for Independent Living (KCIL) are seeking a dynamic and enthusiastic individual, with excellent communication and operational management skills to join our organisation in the CEO role. The right candidate will have experience in leadership and be pro-active in taking forward the organisations strategic aims; with the view of developing, growing and diversifying our offer.

KCIL is a charity based in Kingston-upon-Thames. We have been campaigning for the rights of disabled people for over 50 years.

We currently offer a range of services and support to disabled adults, children and their families, including:

•Direct Payments Support Team - to help adults get the most from council money for their social care support to live their life independently

•Holiday, equipment and training grants for adults to take a break, live their life easier or learn new skills

•Information, advice and support on local groups and services

•Special Educational Needs and Disabilities (SEND) support for children and young people who need extra help at school and/or college, or with their health or social care requirements

•Personal Health Budgets support to help adults use NHS money to improve their health and wellbeing

•Activities including for example - art groups and boat trips

•Volunteering opportunities

Salary: Pay scale 69-77 (£40,614-£45,036) Negotiable depending on skills and experience 

Plus pension and annual leave entitlement

Location: Kingston upon Thames, Greater London

KCIL is a disability confident employer and we would practically welcome applications from disabled people.

Applications: Please submit a CV and covering letter detailing how your skills and experience relate to the Job Description and Person Specification outlined in the Recruitment Information Pack.

Applications are welcome to be submitted directly through Charity Jobs or can be sent via post to:

Recruitment

Kingston Centre for Independent Living

River Reach

31-35 High Street

Kingston Surrey

KT1 1LF

This role is subject to an enhanced DBS check

Closing date: Sunday 8th March 2020

Interview Date: Interviews will take place the week beginning Monday 23rd March 2020.

At NCT, we know that if you want to build a stronger, kinder, better world, there is and can be no better place to start than at the beginning. We support parents in their first 1,000 days; through pregnancy, birth and the early days of parenthood. We share knowledge. We create networks. We campaign for change. We were founded in 1956 in pursuit of social justice and as a force for radical change. We have achieved so much since then, supporting millions of women and parents through birth and early parenthood.

Today, in a world very different from our foundation, we are committed to strengthening our current offer and organisation. And we are determined to go further. We want to reach communities that traditionally haven’t engaged with NCT. And we want to do more to support parents postnatally, transforming the support available across the first 1,000 days.

We are looking for enthusiastic and dedicated people who share our vision and values. You do not have to be a parent to share this vision and working for the NCT is a rewarding experience. It gives you the opportunity to apply your experience and expertise to help enrich the lives of thousands of parents in the UK. It offers you the opportunity to develop valuable skills and gain insight into working for a charity in the not-for-profit sector. NCT is committed to positive organisational culture, productive workplace and work-life balance that respects the individual.

Are you a dynamic, highly organised people person that cares about social impact and wants to be a part of improving the lives of parents across the UK? We are looking for an Executive Assistant to support the CEO, Executive Team and the Board of Trustees in an exciting time for our journey.

ROLE OVERVIEW

This role supports the Head of Planning, Governance & Inclusion to provide a full and consistently high standard of proactive support. It requires a high level of judgement and the ability to recognise situations that require a decision. You will be capable of making them or referring to an appropriate person for advice based on sound judgement and in the best interests of the charity.

LIAISON

This role involves engagement across the Executive Team (Chief Executive, 3 Executive Directors and the Head of Planning, Governance & Inclusion) and the senior leadership team of the Charity of around 10 people. There will be regular engagement with the Trustees of the charity and with staff in our London office (where this role is based), Bristol office and many home-based staff.

TEAM

This role will work closely with the Head of Planning, Governance & Inclusion although the day-to-day work not supervised. There will be weekly planning meeting with the CEO. It is anticipated there will be regular and frequent operational meetings with the Head of Planning, Governance & Inclusion and other members of the Executive Team. There will be formal, quarterly one-to-one line management meetings with the Head of Planning, Governance & Inclusion.

See the Job Description attached for full details of this exciting opportunity.

Apply with a CV maximum of 2 pages and an optional covering letter outlining why you want to work at NCT. Please include any skills, experience and qualifications you have acquired that can support this application whether within the working environment or outside.

We will short list throughout the application process and reserve the right to close the application process early, so if you feel you are the right candidate for the role then please apply now!

Contract Type: Permanent

Hours: Full time – 35 hours a week

Closing Date: 23:59 on Monday 2nd March

This role is known as IT Support Executive in The Prince’s Trust

We are looking for an IT Service Desk Analyst to provide effective technical support and high levels of customer service to the Trust’s employees and volunteers. The role will involve processing, fault resolution, remote support and full responsibility for handling escalations and follow ups.

The ideal candidate will have a passion for IT and the work we do to transform the lives of young people.

Responsibilities:

• Resolving 1st / 2nd line technical issues by email and over the phone
• Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
• Maintain a high level of first-time fix rates
• Resolving desktop/laptop/printer/application issues and basic network/server troubleshooting
• Providing excellent customer service and value to end-users
• Work in accordance to company policies, procedures and standards
• Complete small IT projects as required
• Work with the IT Support Manager, Head of IT Operations and other department leads to understand current issues, improve customer service and IT landscape

Requirements:

• Proven IT 1st line support experience
• Excellent phone manner and customer service skills
• Good verbal and written communication
• A team player but also able to work on your own accord
• Professional qualification such as A+ accreditation or equivalent
• Experience of working in a fast-paced environment with the ability to work under pressure and manage multiple tasks at any one time
• Previously worked with Windows 10, Office 365 and Sophos Anti-Virus

For more information, please go to the job description. 

Why we need 1st Line IT support:

This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome.

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper. 

We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

Perks for working at The Trust:

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Interest-free season ticket loans
• Benefits platform! Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
• Generous life assurance cover (4 x annual salary)
• In-house and external training opportunities available throughout the year

Indicative salary range for this role is £24,350.00 to £30,000.00 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 300 

Supporter Engagement Executive

Salary: £21,500 per annum pro rata + excellent benefits

Contract length: 6 month fixed-term contract

Hours: 35 per week, however can be flexible and part-time hours can be discussed

Location: Sterling House, Oxford

We are looking for an enthusiastic individual with experience in a customer service environment to join us as a Supporter Engagement Executive.

Do you love talking to people and seeking out opportunities to engage in conversation? If so, then we have the opportunity for you!

We're looking for a confident, fun, energetic communicator that can strike instant rapport with a wide range of audiences over the telephone. As a Supporter Engagement Executive, you will be responsible for engaging with our amazing supporters to offer them enhanced supporter journey; helping them to maximise their preparation and fundraising.

What will you be doing?

We are looking for an excellent Supporter Engagement Executive to…

• Proactively contact new supporters via telephone to welcome them to events and start a process of engagement
• Ensure there is an effective communication processes in place for all supporter engagement team members to enable a first class supporter experience
• Assess supporter requirements and needs to establish an individual future contact plan
• Establish excellent 1-2-1 relationships with highly engaged supporters
• Provide excellent customer service via telephone, email and print to enhance supporter experience and drive increased fundraising value
• Ensure each contact with supporter is used as an opportunity to strengthen the relationship, enhance the experience and improve fundraising.

Why this role?

Without our supporters, CRUK wouldn't be able to fund our life-saving research. In this role you will be responsible for establishing yourself as the primary point of contact with participants across our events portfolio. This'll include participants from CRUK organised events such as Shine - CRUK's night time marathon walk & the Race for Life but also from events in the commercial third party sector including the Virgin Money London Marathon, the Simplyhealth Great North Run & the Royal Parks Foundation Half Marathon. You'll be on hand to help our supporters prepare for their challenge, keep them motivated throughout their journey with us & ensure they enjoy their event and get the most out of the experience whilst of course raising as much money as possible for our life-saving research.

Who we are looking for?

You will be talented, with a real passion to deliver outstanding results and show real passion.

You can support us through your…

• Relevant experience in a Customer/Supporter Service contact environment
• Experience of conversing confidently with a diverse range of individuals verbally, internally and externally, and convey information articulately
• Strong supporter focus, calm disposition and ability to work in a team
• Strong interpersonal skills with the ability to quickly build rapport and influence audience
• Experience working to defined Service Level Agreements.

If you can do all this and more then apply now and enjoy a great career with us. Together we will beat cancer.

Closing date: Thursday 5th March 2020, 23:55

Please see the following link for a full candidate pack:

Do you want to play a key role in an organisation which stands up for children? Join us as a Data Import and Integrity Executive and become part of a dedicated team that manages the timely transfer of supporter data onto our supporter database, CARENG.

In our Marketing, Fundraising and Communications department, we fight for children every single day. We inspire millions of people, from individuals to large corporates, to support our quest for change. We go the extra mile - and we don't rest until the work is done.

As Data Import and Integrity Executive you will manage the process of uploading data onto the CARENG database so that all supporter transactions, contact details, preferences and other data are continually updated and always accurate. You will support the development of robust processes that drive improvements in data integrity, ensuring improved reliability of the data held on CARENG. You will work with key suppliers and internal account managers to ensure they deliver the services promised. In addition you will:

• Ensure compliance with all relevant laws, e.g. true and proper capture of Data Protection preferences and the correct capture of Gift Aid Declarations
• Support the development of the CARENG database to meet the continually evolving needs of the user
• Supporting the development of processes for new products including: sense-checking Import briefs, scoping out requirements and devising processes for the accurate and timely import of data to meet both fundraiser and supporter expectations
• Ensuring all business rules and processes, including user guides, are thoroughly documented and signed off by the business.

To be successful you will be a strong and collaborative team player with a good knowledge of using relational databases. You will be experienced in managing, developing and communicating data protocols, file transfer arrangements and data integrity. You will have strong numeric and verbal reasoning skills with a thorough attention to detail and the ability to deliver innovative and effective solutions to problems. In addition you will have:

• Good time management skills, especially when balancing routine work with more complex projects
• Experience using the CARENG database and Talend software (desirable)
• Expertise in managing large scale imports
• Confidence using SQL
• Confidence using MS Access.

At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

If you share our belief in the power of children, join the fight. It takes relentless determination, creativity and a real commitment to real change. Because every child should be able to make their mark on their world, and help to build a better future. We look forward to hearing from you.

To apply please visit our website.

Closing date: 15th March 2020

Please note applications will be reviewed on a rolling basis and interviews may be booked in before the closing date

Salary: £31,574.00 - £34,004.00 per annum 
Location: Head Office - London 
Contract type: Permanent
Hours: 35 per week 
 
About the role  
This is an exciting time for an experienced direct marketer to join Teenage Cancer Trust, to help establish a new Individual Giving programme and set up new campaigns and appeals that have the potential to be game changing for young people with cancer. The postholder will be responsible for the successful development and delivery of direct marketing led Supporter Acquisition campaigns across a range of activities, including regular giving, cash, lead generation, lotteries, payroll giving, and in celebration. To explore, research and develop new methods of engaging supporters with the charity, keeping pace with, or ahead of, the marketplace. To develop products/offers that will engage a high volume of new supporters and test these via a variety of channels such as door to door, private sites, print, DRTV, SMS and digital. 

How to apply 
Please click the ‘apply now’ button below. You will need to upload your CV and Supporting Statement which explains how you think you meet the essential criteria listed in the person specification.
 
Closing date: 2nd March 2020
First interview: Week commencing 9 March 2020
Second interview: Week commencing 17 March 2020

• Full time (37.5 hours per week)
• Based in Orpington (London Borough of Bromley)
• £25,598 per year
• Permanent role

Bromley, Lewisham & Greenwich Mind is a highly regarded, innovative local Charity working alongside people with mental health problems and dementia to improve their quality of life. With an annual turnover of more than £4m, over 150 staff and 200 volunteers, we are one of the largest charities in the Mind network.

The IPS Service is funded by the Bromley Clinical Commissioning Group (CCG). The Bromley, Lewisham & Greenwich Mind IPS Service was implemented in 2017 and became a Centre of Excellence last year. We are looking for a skilled individual to join our successful team.

The service supports approximately 70 unemployed people with severe mental health problems into paid jobs each year. The post-holder will represent Bromley, Lewisham & Greenwich Mind, working within Oxleas NHS Foundation Trust.

Successful applicants for this post will receive training in the IPS approach. You will have a positive attitude about employment for all; demonstrate perseverance and adaptability, with excellent networking and interpersonal skills.

Staff benefits include

• a matched contribution pension scheme
• 25 days' holiday (rising with service)
• Quality supervision and training opportunities.

See our website for more reasons to work for Bromley, Lewisham & Greenwich Mind.

Successful applicants will be expected to undergo an Enhanced level Disclosure and Barring Service (DBS) check. 

Closing Date: 09:00, Monday 9th March 2020

Likely interview date: To be confirmed

Do you want to play a key role in an organisation which stands up for children? Join us as a Data Import and Integrity Executive and become part of a dedicated team that manages the timely transfer of supporter data onto our supporter database, CARENG.

In our Marketing, Fundraising and Communications department, we fight for children every single day. We inspire millions of people, from individuals to large corporates, to support our quest for change. We go the extra mile - and we don't rest until the work is done.

As Data Import and Integrity Executive you will manage the process of uploading data onto the CARENG database so that all supporter transactions, contact details, preferences and other data are continually updated and always accurate. You will support the development of robust processes that drive improvements in data integrity, ensuring improved reliability of the data held on CARENG. You will work with key suppliers and internal account managers to ensure they deliver the services promised. In addition you will:

• Ensure compliance with all relevant laws, e.g. true and proper capture of Data Protection preferences and the correct capture of Gift Aid Declarations
• Support the development of the CARENG database to meet the continually evolving needs of the user
• Supporting the development of processes for new products including: sense-checking Import briefs, scoping out requirements and devising processes for the accurate and timely import of data to meet both fundraiser and supporter expectations
• Ensuring all business rules and processes, including user guides, are thoroughly documented and signed off by the business.

To be successful you will be a strong and collaborative team player with a good knowledge of using relational databases. You will be experienced in managing, developing and communicating data protocols, file transfer arrangements and data integrity. You will have strong numeric and verbal reasoning skills with a thorough attention to detail and the ability to deliver innovative and effective solutions to problems. In addition you will have:

• Good time management skills, especially when balancing routine work with more complex projects
• Experience using the CARENG database and Talend software (desirable)
• Expertise in managing large scale imports
• Confidence using SQL
• Confidence using MS Access.

At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

If you share our belief in the power of children, join the fight. It takes relentless determination, creativity and a real commitment to real change. Because every child should be able to make their mark on their world, and help to build a better future. We look forward to hearing from you.

To apply please visit our website.

Closing date: 15th March 2020

Please note applications will be reviewed on a rolling basis and interviews may be booked in before the closing date

Demelza provides specialist care and emotional support for children and young people with terminal conditions and their loved ones, across Kent, East Sussex and South East London.

Every role at Demelza contributes and impacts on our ability to support each child, young person and their family achieve the best possible life, whatever their challenges.

We seek a dynamic individual to join the Fundraising and Marketing team as the Supporter Relations and Data Executive. You will not only be an individual with the desire to deliver and provide exceptional levels of customer service, but also have the ability to ensure that our data is consistent and of a high quality, through the development and delivery of processes and training.

You will have proven experience of working with a database to accurately record information, as well as produce reports and analysis. You will be an excellent communicator with demonstrable experience of building good relationships and also delivering training. Excellent IT skills and use of Microsoft Office programmes is essential.

Experience of working in a customer service environment is essential for this role. Previous experience of working with Raisers Edge NXT is desirable.

Apply now to join #TeamDemelza and be part of our passion and dedication to be there when we are needed the most.

Closing Date – Tuesday 10th March 2020

Interview Date – Thursday 19th March 2020

For more information and to apply for this role, please visit our website.

Enhanced DBS Disclosure check may be undertaken dependant on role. Demelza is an equal opportunities employer. Registered Charity No 1039651. Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. To see how we process your data, please visit our website and view our Recruitment Privacy Notice.

Family support Link is a charity that works across Northamptonshire, working with both adults and children, providing free and confidential support to family members, carers and loved ones impacted by another's substance misuse.

We are looking for a project co-ordinator to provide 1-1 and group support for users of our service. To deliver awareness and information events to the community, schools, professional and statutary bodies. To develop and deliver an ongoing group supporr programme for 9-18 year olds in different areas around Northants.

If you have experience of delivering group work, Minimum of 2 years experience working with families and children. Do you have a basic understanding of the impact of drugs & alcohol misuse on families, work well on your own and as part of a team, have excellent communication, presentation and IT skills, have a full drivers license, able to work flexible hours.

The post holder will require 2 references and also a full DBS check

Are you a creative email marketing specialist that's eager to learn and try new approaches? If so, then our Supporter Engagement Executive opportunity, based in our lovely London office might just be the role for you! 

Which? is currently undergoing a period of major transformational change. Our three year strategy has recently been developed under our new Chief Executive and brings with it challenging goals to reach as well as exciting opportunities to explore. Our Member and Supporter Engagement Team has a huge opportunity to support our evolution and help us develop and deliver best-in-class engagement journeys and meet our ambitious audience goals so you couldn't be joining us at a better time!

What you'll be doing

Reporting to the Supporter Engagement Manager you'll join our fast moving and energetic Member and Supporter Engagement Team. We're the engine room of Which? campaigns, driving activity and engagement, and you'll work with us to develop some of our core propositions including Which? Later Life Care and Consumer Rights. 

In addition you will: 

• Plan and create personalised and seamless end to end engagement strategies, including email copywriting and offline engagement. 
• Take an audience first, test and learn approach, considering message, channel and timing, as well as wider context within existing and new customer journeys in order to deliver the most engaging and effective communications.
• Collaborate with other teams to identify opportunities to deliver integrated and amplified campaign impact.
• Deliver the highest standards of rigour/accuracy and a relentless focus on how to engage and retain campaign supporters in all activities.
• Keep in touch with best practice in the email marketing sector bringing new ideas to the team.
• Monitor and evaluate engagement with regular sharing of learnings and results.

What we'll need from you

We're looking for a confident individual that enjoys connecting across teams to establish excellent working relationships. There will be plenty of scope for you develop your knowledge across a range of tools, so we would expect you to take a proactive approach to your learning.

As our Supporter Engagement Executive you'll also need:

• Proven experience of devising and delivering email marketing campaigns (ideally through Blue State Digital or Salesforce).
• Strong analytical skills and an inquisitive mind - a record of using data to deliver better campaigns and communications.
• Experience using CRM systems and associated tools.
• Creative email copywriting skills and a strong all round communicator.
• A good understanding of HTML and all round IT skills.
• An inquisitive mind, always testing what's working and how we can make things better.
• A positive attitude and a desire to win change for consumers.

What's on offer?

We really believe in getting the best out of our people, and our newly refurbished modern working environment is relaxed and friendly (including fresh fruit, subsidised canteen, great facilities for cyclists and lunchtime runners, and 2 free healthy meals a week).

There are excellent benefits including 28 days annual leave, private healthcare, and an excellent pension scheme (and the usual...flexible working, Cycle to Work, season ticket loan scheme, etc.) We even have a private section of Regent's Park which is handy for team building events!

If this sounds like the role for you then we would love to hear from you! Please apply by the 1st March

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce helps us to understand and effectively tackle consumer detriment.