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Hove, Brighton and Hove (On-site)
Worthing, West Sussex
Arundel, West Sussex
£28,026 per year
Full-time
Permanent
Job description
Alongside important administrative responsibilities, you'll build meaningful relationships, provide outstanding experience to out supporters and ensure every interaction leaves a lasting impression, helping them feel valued while making a real difference to hospice care in our community.
You'll be
- Building genuine, lasting relationships with donors and fundraisers, becoming a trusted and familiar face helping people feel connected to our hospices.
- Providing exceptional supporter experience by responding to enquiries with warmth, empathy and professionalism, ensuring every interaction is personal, meaningful and memorable.
- Managing donations and supporter information accurately, ensuring every gift is handled with care and every donor is thanked for their support.
- Supporting fundraising campaigns and events by connecting with supporters, encouraging their involvement and helping create experiences that inspire long-term support and make a real difference to local hospice care.
Organisation
Registered Charity 
501 - 1000
Posted on: 28 July 2026
Closing date: 11 August 2026 at 23:30
Job ref: SHG0270
Tags: Administration, Fundraising, Customer Service, Customer support, Data Entry, Database Management, Community Fundraising, Corporate Fundraising
The client requests no contact from agencies or media sales.
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Job description
Supporter Care Executive
Are you passionate about delivering excellent customer service and building meaningful relationships? Would you like to use your skills to support a well-respected health charity and help make a difference to people's lives?
We are recruiting a Supporter Care Executive to join a busy and supportive fundraising team. This is a fantastic opportunity for someone with strong customer service, administration or supporter care experience who enjoys helping people and thrives in a collaborative environment.
Job Title: Supporter Care Executive
Organisation: National Health Charity
Salary: £15.27 per hour
Contract: Temporary until November 2026
Location: London
Working Pattern: Hybrid working, with a minimum of two days per week in the office
The Role As Supporter Care Executive, you will play a key role in ensuring supporters receive an outstanding experience. You will be the first point of contact for enquiries, providing guidance and assistance to fundraisers, processing donations and maintaining accurate supporter records.
Key responsibilities include:
Why Apply?
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Are you passionate about delivering excellent customer service and building meaningful relationships? Would you like to use your skills to support a well-respected health charity and help make a difference to people's lives?
We are recruiting a Supporter Care Executive to join a busy and supportive fundraising team. This is a fantastic opportunity for someone with strong customer service, administration or supporter care experience who enjoys helping people and thrives in a collaborative environment.
Job Title: Supporter Care Executive
Organisation: National Health Charity
Salary: £15.27 per hour
Contract: Temporary until November 2026
Location: London
Working Pattern: Hybrid working, with a minimum of two days per week in the office
The Role As Supporter Care Executive, you will play a key role in ensuring supporters receive an outstanding experience. You will be the first point of contact for enquiries, providing guidance and assistance to fundraisers, processing donations and maintaining accurate supporter records.
Key responsibilities include:
- Responding to supporter enquiries by phone and email
- Providing information and support relating to fundraising activities and donations
- Supporting individuals taking part in fundraising campaigns and events
- Ordering fundraising materials and assisting supporters throughout their fundraising journey
- Accurately maintaining supporter records on the CRM database
- Processing donations and supporting banking administration
- Sending supporter acknowledgements and thank you communications
- Providing general administrative support to the fundraising team
- Excellent customer service and communication skills
- Experience handling a high volume of enquiries by phone and email
- Strong organisational skills and the ability to manage competing priorities
- Excellent attention to detail and data accuracy
- A positive, proactive and team-oriented approach
- The ability to remain calm and professional in a busy environment
Why Apply?
- Join a respected charity delivering meaningful impact
- Work within a welcoming and supportive team environment
- Gain valuable experience within fundraising and supporter engagement
- Enjoy a flexible hybrid working arrangement
- Play an important role in supporting a worthwhile cause
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 27 July 2026
Closing date: 26 August 2026 at 23:59
Job ref: J82735
Tags: Administration
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