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Supporter Care Coordinator
Temporary
Location: London (Hybrid - 2/3 days in the office)
Duration: 1 month +
Pay: £15.89 - £17.94 PAYE, plus holiday pay per hour
Online Interviews: Monday 19th January
Start: Wednesday 21st January
Charity People are delighted to be working with a health-related charity to recruit a Temporary Supporter Care Coordinator. This is a fantastic opportunity to join a passionate team and make an immediate impact.
You will play a key role in delivering exceptional supporter care, ensuring every interaction reflects the charity's values and commitment to its supporters. This is a varied role that requires strong organisational skills and a proactive approach.
Key Responsibilities:
- Respond to supporter enquiries promptly and professionally
- Process donations and maintain accurate records
- Provide administrative support to the fundraising team
- Ensure compliance with data protection and fundraising regulations
You will bring:
- Experience in a supporter care setting
- Understand the fundraising landscape
- Working experience of Raiser's Edge or similar CRM systems
- Be detail-oriented and able to manage multiple tasks
There is a quick turnaround for this role so please do not hesitate to apply.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
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Supporter Stewardship Executive
Role Focus Areas
Supporter Stewardship | Data Management and Reporting | Prospecting
Details
Location: Hybrid - 1 day/week in London Bridge Office
Annual Salary: £26,963 pro rata
Hours: Part-time (21 hours a week)
Contract: Permanent (6 month probationary period)
Start Date: ASAP
Reporting to: Head of Fundraising and Communications
Job Outline
Neuroblastoma UK are seeking a highly organised, responsible and proactive professional to support the team in delivering top tier stewardship to supporters and support income growth in our small team of 3 staff, closely supported by a volunteer trustee board.
Someone who has excellent attention to detail, enjoys building relationships, and who always strives to ensure tasks are performed to the highest level, would thrive in this role.
Key Responsibilities
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Deliver warm supporter stewardship to fundraisers including making welcome calls, collating and posting out fundraising packs and attending fundraising events.
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Handle supporter enquiries via email and telephone
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Keep accurate data records of engagement, donations and fundraising
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Produce reports on supporter trends, and identify prospects to support growth
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Manage delivery of key challenge events including the London Marathon
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Own Fundraising Event Calendar - collaborating with Communications Officer on planning and drafting marketing
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Support the Senior Communications Officer and Head of Fundraising and Communications in the delivery of all fundraising and communications activations; including in-memory fundraising, legacy and lottery.
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Fulfill shop orders managing inventory and updating stock levels
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Any other duties that working in a small organisations requires
Person specification
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Highly personable with the ability to develop warm relationships
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Responsible and organised
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Excellent phone manner, including sensitivity towards issues such as illness and bereavement
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Excellent written communication skills
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Collaborative and willing to lend their support where most needed
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Commitment to our mission to find better treatment and a cure for children facing neuroblastoma
First interviews planned for w/c 19th January.
Registered Charity
1 - 5
We fund research to find better treatments and ultimately a cure for neuroblastoma, and aggressive childhood cancer.
The client requests no contact from agencies or media sales.
Thank you!
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.
To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.
Reporting to the CEO, the Governance and executive support officer will work closely with our ambitious Senior Leadership Team and Board of Trustees to enable effective governance and leadership across the charity. The post holder will play an essential role in coordinating work across the organisation and helping us to Beat Macular Disease.
Whilst providing administrative support and diary management, the highly organised post holder will support the CEO with internal communications and policy coordination, as well as owning and managing key organisational resources such as our risk register, compliance register and policy register.
As a natural collaborator and excellent communicator, the post holder will have experience of supporting complex meetings and providing high quality governance support at Board and Committee meetings.
In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list.
We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution. To find out more please visit our website.
We are passionate about treating people fairly and as equals, doing so is instinctive to us. To Beat Macular Disease for all we know we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.
Closing date: Friday 16 January 2026 at 09:00
Interviews: Tuesday 27 January 2026 (Virtually online)
Please view the full job specification on our vacancy page of the website
To apply, please email your CV with a covering letter
