Support jobs in chertsey, surrey

Save the Children UK is looking for a collaborative and driven marketing professional with significant experience delivering telemarketing campaigns that grow existing customer or supporter value to join us as our Marketing Manager (Telemarketing & Regular Giving Growth). This is an exciting opportunity to play a key role in developing and delivering effective, insight-led campaigns that increase income and deepen long-term relationships with our supporters.

This is a hybrid working role, working from our London Farringdon approximately once a week, typically on a Thursday. This may be more than once a week on some occasions and will be discussed in more detail during the interview process. 

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.

When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard.

We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Marketing Manager (Telemarketing & Regular Giving Growth), you will develop and deliver effective telemarketing and cross-channel campaigns to grow the value of our Regular Giving base. By understanding donor motivations, you will deliver campaigns that prompt action and drive income through upgrade, conversion, cross-sell, winback, reactivation, and stewardship activity.

You will work within a multi-disciplinary squad, collaborate closely with colleagues across Public Impact, and manage relationships with external agencies to deliver engaging, data-driven campaigns that keep our supporters at the heart of everything we do.

In this role, you will:

• Work as part of a multi-disciplinary squad to engage supporters and grow the lifetime value of our Regular Giving base, using data and insight to understand audience needs and motivations.
• Plan and deliver telemarketing campaigns with a multi-channel approach to achieve ambitious regular giving growth income and donor conversion targets.
• Drive upgrade, cross-sell, reactivation, winback and conversion telemarketing campaigns utilising Email, Direct Mail, and SMS, ensuring optimal performance and return on investment.
• Develop inspiring, audience-focused creative and calling guides, working with internal teams and external agencies to deliver high-quality supporter experiences.
• Collaborate with data and insight teams to develop robust campaign selections, embedding test-and-learn principles to improve results.
• Monitor and analyse campaign performance, sharing insights and learnings to inform future activity.

About you

To be successful, it is important that you have:

• Significant experience delivering telemarketing campaigns that grow existing customer or supporter value.
• Experience planning and delivering multi-channel integrated marketing campaigns, including Telemarketing, Direct Mail, Email, and SMS.
• Strong project management skills, with a proven track record of delivering complex campaigns on time and to budget.
• Experience managing external partners, including telemarketing and creative agencies, to deliver high-quality work.
• Strong analytical skills, with the ability to interpret data and translate insights into strategic recommendations.
• Commitment to Save the Children's vision, mission and values.

What we offer you

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.

We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

To learn more about the position, please review the Job Description in the attached documents.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

This is a hybrid working role where you will be required to come in to your contracted office approximately once a week, typically on a Thursday, depending on the needs of your role, team, or service. This may be more than once a week on some occasions. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

We are recruiting for a Refuge Worker to join our team in Westminster; the scope on this job involves….

Job Title: Refuge Worker

Location: Westminster
Salary: £28,857.12 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Refuge Worker. You will be responsible for providing high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.  

 This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.  

As part of this role, you will be required to participate in an out-of-hours on call rota.  

Closing date: 9.00am on 1 September 2025

Interview date: 8 September 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator. 

This is an exciting and stimulating opportunity for a talented self-starter who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to all requests and deliver strong data integrity for membership with your exceptional attention to detail.

If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you. And if you aren’t currently in an administrative role, but think you have the right skills and experience to succeed, we’d encourage you to apply.

What you will do: 

• Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
• Respond to member queries and complete key membership administration processes throughout the membership lifecycle. 
• Provide support to ensure relevant documentation on membership processes are current and user friendly.
• Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members. 
• Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration. 

What you need:

• Demonstrable experience of providing exceptional customer service.
• Experience of managing administration processes efficiently.
• Experience of using and maintaining a database or equivalent to store and retrieve data.
• A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
• Ability to prioritise and anticipate competing demands.
• Good working knowledge of Microsoft packages.

If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Seeking a purposeful career change? Start on your transformative journey with the On Purpose Associate Programme, offering a unique opportunity for mid-career professionals to transition into impactful work. This paid, year-long leadership programme is designed for those ready to pivot their professional journey towards creating a regenerative, equitable and just future.

Key info:

• Based in London, UK

• Full-time (4.5 days at placement & one half day training weekly)

• £27,010 per annum salary (pro rata)

• Programme dates: April 2026 - March 2027 (49 weeks)

• Apply by Monday 20th October, 9:00 am (BST).

About On Purpose:

On Purpose is tackling the greatest challenge of our time: transforming our economy from profit to purpose. Our leadership programmes develop people who will play their part in this transformation.

Together, we learn to see a different future and take action towards realising it in the organisations we work in. Our programmes seed a vibrant community who care, inspire, challenge and support one another as we make this transformation a reality.

Programme structure:

Two 6 month placements 

• Through work placements with organisations driving impactful change, you'll gain hands-on experience tackling pressing social and environmental issues 4.5 days of the week. Some of our current partners include Better Society Capital, Save the Children, BAFTA and VISA.

Expert-led learning 

• Our intensive Learning & Development programme involves weekly in-person sessions led by experts from across sectors. This blend of professional training and academic rigour equips you with the skills, knowledge and mindset to lead organisational and systemic change. 

1:1 mentoring & coaching

• Receive support through fortnightly mentoring sessions and quarterly executive coaching, fostering both your personal and professional growth.

Join a supportive, impactful community

• You’ll be part of a tight-knit cohort of 20 Associates, participating in training sessions every Friday afternoon together. You’ll also join the wider On Purpose community, connecting with a global, influential network of impact-driven professionals offering life-long inspiration, collaboration and opportunities.

Benefits:

• Earn a £27.01 k (pro rata) salary - On Purpose stands out by offering a paid learning and training opportunity, saving you significant costs compared to paying for other leadership programmes or MBAs, all the while offering extensive learning and development.

• Develop your ability to make an impact - Equip yourself with the skills and insights needed to drive meaningful change. You’ll join nearly 1000 purpose-driven alumni who are leading transformative change worldwide in all parts of the system, with 92% currently working in the impact sector.

• Unlock purpose-driven career opportunities - Our Associates have moved into a range of sustainability and social impact roles, ranging from CEOs of social enterprises to leadership positions within traditional companies driving change from within. We have a former music label business owner now the CEO of Hubbub, a former Consultant now Director of Impact at B Lab UK and a former civil servant now Climate Lead at Ellen MacArthur Foundation. 

• Standard UK holiday allowance

• A 3-day residential (all expenses paid)

Who we’re looking for:

This programme is ideal for:

• Individuals seeking a career change into the environment and social impact sector.

• Individuals already in the impact sector who want to develop new skills, have the opportunity to work in more commercial organisations, or to join an engaged network of people who share your values and are working toward the same goal. 

Specific sector or industry experience is not important. We’re looking for talented people from diverse industries who have a determination to bring their skills and experience to purpose-driven projects and to driving systemic change. We seek ambitious individuals with:

• A minimum of three years full-time professional experience

• The right to work in the UK for the full duration of the programme

• Fluency in English 

• Office environment experience 

• Skills in project management, stakeholder engagement, adaptability, interpersonal communication, problem-solving, quantitative analysis and strategic thinking.

• Excitement and commitment towards building a career that helps transform our economy from profit to purpose.

Diversity and Inclusion:

We welcome applications from people with diverse backgrounds and experiences and those who are often under-represented in the impact sector, including but not limited to individuals with disabilities and those from diverse ethnic, gender identities, sexualities, religions, and socio-economic backgrounds.

How to apply:

• Register your interest via our website to receive a link to your online application form.

• Closing date for applications: Monday 20th October, 9:00 am (BST).

• Interviews will be held in mid-late November.

Job Title: Refuge Worker

Location: Lambeth, London
Salary: £14,428.56 per annum, Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement
Contract type: Part Time, Permanent

Hours: 18.75 hours per week ((Monday, Wednesdays and Fridays. As part of this role, you will be required to participate in an out-of-hours on call Rota).

We are looking for a Refuge Worker to work within our culturally specific refuge to provide specialist, high-quality support to women and children escaping domestic abuse. Based in Lambeth, London, this role involves delivering practical and emotional support to survivors, ensuring their safety, and helping them rebuild their lives. You will create a safe and welcoming environment in line with Refuge’s values and commitment to ending violence against women and girls.

As a Refuge Worker, you will support women through crisis, providing keywork sessions, safety planning, and advocacy. You will assist with accessing housing, welfare, legal support, and other essential services while maintaining accurate case records. You will also play a vital role in ensuring the effective operation of the refuge, managing referrals, and working collaboratively with partner agencies. The ideal candidate will be a compassionate and resilient individual with strong communication and organisational skills. While experience in the Violence Against Women and Girls (VAWG) sector is beneficial, we also welcome applications from those with transferable skills and a commitment to supporting survivors. Above all, we value individuals who are dedicated to making a difference, thrive in an inclusive environment, and are committed to their own personal development while supporting others.

This is a fantastic opportunity to contribute to a meaningful cause while developing valuable frontline support and advocacy experience. Refuge offers ongoing training, professional development, and a comprehensive benefits package, ensuring that our staff are valued and supported in their roles. If you are passionate about empowering survivors and want to be part of a dedicated, compassionate organisation, we encourage you to apply.

Closing Date: 2nd September 2025

Interview Date: 18th and 19th September 2025

Start date: ASAP- for new academic year

Key Responsibilities: 

1. Assessing learner skills and needs to establish starting points/baseline, with other TAP staff

2. Setting up and supporting learners in work placements to develop their skills and gain meaningful experience

3. Observing and evidencing the learner journey (keeping detailed records), monitoring learner progress (including target progress)

4. Liaising with families and team around the learner as required and to contribute to reviews- ensuring learners are working towards their outcomes and aspirations

5. Supporting employers and learners to work together effectively- suggesting and implementing reasonable adjustments

6. To work with Curriculum Manager/Team Leaders to support learners during class days, helping to create learning materials as needed.

7. To work with Curriculum Manager/Team Leaders to support learners with travel training, wellbeing support and signposting to extracurricular/socials and community events

8. Working alongside the Engagement Officer to find, source and maintain employer relationships

9. To support learners during social events, insight days and trips

Please see job description for further information 

Are you an experienced leader in Housing with a strong commitment to supporting Tenancy Sustainment?

We have an exciting opportunity to join Sovereign Network Group (SNG) as Head of Tenancy Sustainment. You'll take the lead in developing SNG's vision to have a positive and lasting impact on customers lives, offering them clear support and engagement services as they are needed, through the duration of their tenancy.

With offices across our geography including Basingstoke, Bristol, Christchurch, Exeter, Newbury, Wembley and Hertford, we can be flexible on your base location. You'll combine office and home working to ensure a positive work/life balance, with some travel being required across our geography.

SNG provide over 84,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations.

The Role

Reporting into our Customer and Neighbourhood Director, you'll be responsible for the development of strategies, policies and procedures relating to all tenancy sustainment activities. Being a specialist in this field, you'll also scan the horizon to identify potential significant changes in external policy and financial landscape, introducing best practice from other organisations and sectors.

You'll be the main point of contact internally for all matters relating to tenancy sustainment, working collaboratively across the business to ensure that consistent best practices are embedded within Locality teams and the wider business. Externally, you'll represent SNG and our commitment and vision in tenancy sustainment – influencing and working alongside key external stakeholders and delivery partners, building relationships aligned to our corporate and customer strategies.

Key responsibilities include:

• Working with internal and external stakeholders to provide and source expert advice, and manage the development of services, to ensure SNG meets its commitments, monitors its performance and evidences its delivery relating to regulatory obligations, changing regulations, guidance and best practice
• Developing and leading a stakeholder management plan across local, regional and national government bodies responsible for the delivery to specialist areas
• Piloting partnerships with other services to enhance the provision of support to SNG's customers and developing funding solutions to provide support to core budgets
• Managing large complex annual budgets, ensuring appropriate monitoring of expenditure and compliance with procedures and levels of approval
• Ensuring that the appropriate training and development programs for Locality teams are in place across a range of areas, including domestic abuse, safeguarding and ASB
• Leading on all strategic and operational elements of service development across localities; proactively involving customers through engagement and scrutiny, to help shape and facilitate the co-creation of the service as required  
• Articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement

What we need from you

Ideally you should have previous experience in a similar senior role, with strong experience and knowledge of the latest requirements for housing providers across tenancy sustainment.  You'll also need:

• Excellent demonstrable knowledge of programme development and performance improvement in a customer focussed environment
• Ability to plan, track and forecast income and expenditure against relevant budgets, to deliver a value for money service whilst taking actions to mitigate any risks
• Evidence of delivering on innovative concepts, utilising future changes in policy to support flexibility in a responsive organisation
• Experience of promoting an organisation at a regional and national level to raise the profile of the business
• Ability to inspire, support and develop others to optimise their performance
• Track record of meeting deadlines and working effectively with others in a complex and dynamic environment
• To have strong people skills and be an effective communicator, able to influence and challenge
• Proficiency in Microsoft office suite with intermediate or advanced excel skills
• Membership of a professional body – CIH

Your Benefits

We have some great benefits at SNG, including: 

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary 
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!

About Equally Ours: 

We’re the UK charity that brings together people and organisations working across equality, human rights and social justice to make a reality of these in everyone’s lives. Our vision is a just and compassionate society, where we are free from harm and can all contribute and flourish, whoever we are, whatever we believe in, and whatever we do and don’t have. A society that is equally ours.

About the role: 

We are seeking a Membership and Communications Officer to support our Policy and Public Affairs team and lead on engaging our members.  

You will be the main point of contact for our members and support our Policy team in building relationships within and mobilising the collective voice of our membership to influence public policy and drive long-lasting, systemic change.  

The successful candidate will have a passion for human rights, equality and social justice, and strong interpersonal, communication and organisational skills.   

Why Equally Ours? 

• Generous benefits including enhanced pension, 26 days of annual leave, health and wellbeing support, and more.

• Flexible working arrangements to help you balance your professional and personal life.

• A collaborative culture that values lived experience alongside professional expertise.

If you are looking for an opportunity to use your skills to drive meaningful social change, we would love to hear from you.

How to Apply:

Please read through the full job pack and then submit your CV and cover letter (max 2 pages) outlining your interest in the role and how you meet the criteria. Please ensure that you address all the criteria, providing sufficient relevant evidence, including examples, to show how your skills and experience match those required in the person specification. Applications without cover letters will not be accepted. 

Closing date for applications: 11.30pm on the 7th Sept 2025

British Heart Foundation (BHF) is transforming its digital products and services to deliver more impactful, personalised experiences, increase fundraising income, and provide vital support to the 7.6 million people in the UK living with heart and circulatory conditions.

As our new SEO Manager, you’ll lead a strategic shift in how we grow the visibility and reach of our digital content across search engines and AI-powered platforms. This is a key role in helping us connect with more people, drive engagement, and support our mission to save and improve lives.

You’ll be responsible for:

• Leading the development and delivery of BHF’s SEO strategy to boost organic visibility, drive engagement, and support fundraising and awareness goals.
• Monitoring performance using SEO and analytics tools, producing clear and accessible reports, and adapting strategies in response to evolving search trends including the impact of generative AI.
• Collaborating with content designers, technical teams, and marketing colleagues to create high-quality, user-focused content that meets search intent and reflects BHF’s mission.
• Optimising website structure, on-page elements, and technical aspects such as page speed, mobile usability, and crawlability to improve ranking and indexing.
• Delivering SEO training and best practice guidance to internal teams, while supporting local search visibility and contributing to UX reviews and link-building efforts.

About you

You’ll bring a strong track record of improving organic performance for large websites, with experience of developing and implementing SEO strategies that respond to the evolving search landscape including mitigating traffic loss from AI-generated content.

You’re confident using a range of SEO tools (such as GA4, Search Console, Semrush, Ahrefs, and Screaming Frog) to monitor performance, identify opportunities, and use insights to inform decision-making. You also have experience working with cross-functional teams to align SEO with broader digital and organisational goals.

You have a solid grasp of digital PR, link-building, and local SEO strategies, and understand how these areas are shifting in response to generative AI and changing search behaviours.

In addition, you’ll bring:

• A deep understanding of SEO principles, including technical SEO and on-page optimisation, with experience implementing changes through a CMS.
• Experience conducting thorough keyword research, competitor analysis, and reporting on performance including setting and tracking KPIs.
• Strong analytical and communication skills, with the ability to present insights and strategies clearly to stakeholders at all levels, including senior leadership.
• Knowledge of how content, UX, and technical elements such as site architecture, page speed, and mobile optimisation impact SEO, and the ability to use this insight to make informed decisions and recommendations.
• Experience training and supporting others to deliver high-quality, search-optimised content, along with a collaborative mindset and the ability to work effectively across teams and disciplines.

Working arrangements 

This is a hybrid role, where your work will be split between your home and 1- 2 days per week, on average, in either our  London office (NW1 7AW). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 
About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 

Benefits

To find out more about the benefits available at the BHF, please download our benefits document at the bottom of our advert page.

Interview process
Interviews will be held virtually via MS Teams, we planning on having two stage of interview.  First stages are planned for w/c 15 Sep 2025. 

Head of Fundraising and Development

Connect: North Korea is a fast-growing charity supporting North Korean escapees to build new lives after experiences of systemic discrimination, poverty, and trauma. 

Our organisational income has grown consistently year on year since we registered  in 2018. We now have a series of multi-year grants in place ensuring that 42% of our income for 2026 is already secured. But we are ambitious. We want to do more for our community, so we are looking for a new, dynamic Head of Fundraising and Development to lead and deliver income generation as we scale our work in the UK and globally.

This is a rare opportunity to lead a fundraising strategy and plan across all major income streams—trusts and foundations, individual giving, corporate partnerships, and major donors. This role is an exciting mixture of leadership complemented by  day-to-day delivery. You’ll work closely with the CEO and across programme teams to map out our annual fundraising plan, craft compelling cases for support, develop funder relationships, and increase our funding base by 20% in 2026. 

Position: Head of Fundraising and Development

Responsible to: Chief Executive Officer

Based at: Our offices in New Malden KT3 with some remote/home working.  We will be as flexible as possible to accommodate the right candidate.

Contract: Permanent. Full-time (35 hours per week). Flexible hours/days possible whilst respecting core hours of 10am-4pm

Salary: £45,000 - £50,000 + 5% eligible pension and gym membership

Benefits: 28 days holidays exclusive of public holidays. We also offer 2 additional days on top of this – 1 recharge day where the whole charity closes and 1 day in the week of a staff member’s birthday.

Role objective

Lead our efforts to grow and diversify CNK’s income across individual giving, trusts and foundations, corporate partnerships, and community fundraising. Diversity our income base by increasing our unrestricted income, ensure organisational sustainability by securing multi-year grants and growing individual and corporate donations and grow our annual income by identifying and building relationships with new donor

About you:

Are you passionate about helping others, interested in working with the North Korean community and excited about using your expertise in fundraising to increase our impact? We are looking for a very special candidate to join our small team: a person who knows what success looks like and the steps that need to be taken to get there. A person who rolls up their sleeves and gets stuck in, but most of all, a person who can build relationships - with our team members, our community, our donors and drive through positive change for the benefit of all. 

General duties and responsibilities will be:

Work closely with Chief Executive to:

• Develop our five year organisational fundraising strategy and fundraising action plan for 2026. 

• Draft fundraising targets and KPIs based on current income levels and our delivery plans for 2026

• Lead and coordinate all CNK fundraising activity from Trusts and Foundations, corporate donations and individual giving including identifying new funding sources, drafting applications, delivering individual giving campaigns and communicating with supporters.

• Recruit and support a team of volunteers who help with communications, social media content and community fundraising. 

• Build relationships with major donors, corporates, charitable Trusts and Foundations and other institutional funders

• Attend networking events and meetings with potential donors

• Ensure all fundraising meets the Code of Fundraising Practice, safeguarding standards, GDPR compliant and CNK’s values;

• Report quarterly on fundraising progress to Chief Executive and Board of Trustees

To apply:

Please send CVs and cover letters addressed to Michael Glendinning. Applications are rolling until we find the right candidate.

We welcome and encourage applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or learning), LGBTQI+ or relationship status, pregnancy and maternity, race, religion and belief, gender or social class.

Support young learners as a Spanish Teaching Assistant: Join Latin American House (LAH) and its Spanish Saturday School!

Are you enthusiastic about working with children and supporting their language development in a fun environment? Do you want to be part of a vibrant, community-led organisation thatcontributes to the integration, social inclusion and wellbeing of Latin American families and other commuities in London?

LAH invites you to play a key supporting role at our award-winning Saturday Spanish School, inspiring a lifelong love for the Spanish language.

About LAH: We are a community-led organisation driven by and for Latin Americans in the UK. We focus on supporting those in our community, and other Spanish and Portuguese-speaking migrants in London, who face the greatest challenges, individuals in low-paid or insecure work, older adults, and those navigating barriers to social protection without the skills or knowledge to access essential support systems.

About our Saturday Spanish School: Our Saturday Spanish School offers a vibrant, immersive space for children aged 5–12 to explore and strengthen their Spanish language skills. Tailored especially for Spanish-speaking families, the curriculum helps children build confidence in their heritage language through fun, interactive activities. At the same time, we warmly welcome learners from all backgrounds, creating a multicultural environment where language learning happens naturally through play, creativity, and meaningful social connection.

LAH obtained the National Resource Centre for Supplementary Education (NRCSE) Quality Mark at the Advanced Level in 2023.

About the role: As a Saturday Spanish School Teaching Assistant, you will:

• Support the lead teacher in preparing and delivering interactive lessons, including setting up materials, worksheets, visual aids, and digital resources

• Promote a positive, inclusive, and respectful classroom culture

• Accurately record student progress in the designated systems, using LAH’s tools and formats, based on teacher evaluations

• Attend relevant training or induction sessions provided by LAH

If you’re enthusiastic about language education and community, and want to help shape a unique learning experience, this role is for you!

Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking a dedicated and effective Partnerships Account Manager to join our team and support the increased demand for our provision and the continued scaling of our organisation.

The Organisation

Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and under-resourced learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have over 13 years’ experience delivering 1:1 tuition, working with hundreds of Schools and Local Authority partners across the country, reaching hundreds of pupils annually. 

As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 400 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. 

What is the Role?

The Partnerships Account Manager will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term local council and school relationships, the Partnerships Account Manager will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. The majority of our key client relationships are with local councils, so a knowledge of how they operate would be very useful. 

The post holder will have the opportunity to line manage junior member(s) of the team, who provide essential bid-writing and administrative support to facilitate efficient and effective client management.

This role would suit someone with proven ability to operate effectively in scaling organisations where processes are still being defined. This role suits someone who is adaptable, resilient, and confident working at pace amid change.

The role will be suited to those who have worked within an education setting and held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. The role will also be suited to those who have worked within a Local Authority setting and held the title: Commissioning Officer, Senior Case Officer, Case Officer. 

This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for under-resourced students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you!

Key Responsibilities:

1. Client Acquisition and Relationship Management

   • Proactively seek new business opportunities within assigned regions to grow the client base.

   • Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.

   • Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.

   • Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Operations teams. 

   • Maintain good internal stakeholder relationships with our Operations teams to ensure high client demands are balanced with our processes and team capacity. 

2. Strategic Planning and Development

   • Collaborate with Senior Leaders to develop strategies for client retention and growth.

   • Work closely with the wider partnerships team to align on strategic objectives and ensure seamless service delivery across functions.

   • Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.

3. Performance Monitoring and Reporting

   • Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.

   • Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.

   • Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.

   • Report to SLT on accounts, Tenders, Bids, client meetings on a regular basis

   • Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data 

4. Team Management and Support Coordination

   • Lead, mentor, and manage junior members of the team focused on bid application writing, tender management, and client-related administration.

   • Support direct reports in producing and reviewing high-quality application documents and responses that align with client requirements and enhance our partnership outcomes.

   • Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.

   • Work with other area leaders, such as our ‘Allocations’ and Recruitment teams to ensure we can fulfil referrals

   • Foster a strong working relationship between the Partnerships team and Recruitment, to ensure our application strategy is informed by tutor availability. 

5. Bid Management and Process Improvement

   • Oversee the preparation and submission of tenders and bid applications, working closely with administrators to ensure high-quality and timely submissions.

   • Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.

   • Report on bid submission performance, review client feedback to continuously improve. 

Essential Skills and Experience:

• Detailed knowledge of the UK Education Sector. 

• Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.

• Proven track record in client relationship management, with experience in sales or partnership development roles.

• Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.

• Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.

• High level of empathy and commitment to supporting under-resourced and underserved communities.

• Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.

• Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.

• Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.

• Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.ed

Desirable:

• Exceptional written communication skills, with proven confidence in drafting, editing, and refining persuasive content across a variety of formats. Experience in bid and tender writing or grant applications is advantageous, though a background in producing compelling written materials for diverse purposes is equally valued.

General

The job is subject to having the right to work in the UK, two professional references and a basic DBS check.

Why Equal Education?

• Competitive salary

• Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.

• Flexible, hybrid work environment with regular opportunities for in-person client engagement.

• Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK.

• Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.

At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.

Being you at Equal Education 

Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. 

Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.

The Charity and The Vision.    

Scotty’s Little Soldiers is a UK-based charity dedicated to supporting military children and young people (0 to 25 years) who have experienced the death of a parent who served in the British Armed Forces. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity offers a unique blend of emotional, practical, and educational support to over 700 young people, and we have big ambitions to support over 1,000 children annually by 2030.    

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.    

Role Mission.  

At Scotty's, we believe every bereaved military child deserves our support. As Head of Grants, your role is to secure and manage major, long-term grant funding, maintain strong relationships with funders, and report on our impact to encourage continued support.  

I am accountable for…  

• Strategic Grant Income Growth: Developing and delivering an ambitious pipeline of grants income that not only meets but exceeds our annual agreed income budgets. Securing those multi-year, high-value grants that fuel the long-term sustainability of the charity's strategic growth and allow us to reach more families.  

• Grant Funder Relationships: Cultivating and expanding deep, long-term, and genuinely mutually beneficial relationships with a diverse portfolio of military and non-military grant-making organisations.   

• Grant Portfolio Management: Overseeing the lifecycle of all awarded grants, ensuring reporting, optimal allocation and tracking of funds (balancing restricted and unrestricted to best serve our families), and administrative oversight to maintain high standards of compliance and transparency which our funders expect and deserve.  

• Impactful Storytelling and Application Development: Translating Scotty's heartfelt mission and profound impact into compelling, donor-centric narratives and high-quality proposals that truly stand out from the crowd. We want to demonstrate our social value and inspire significant, transformative investment.  

• Best practice grant management: Championing the very best practices in grant fundraising, positioning Scotty's as a charity of choice for major grant-makers.  

• Financial Stewardship & Forecasting: Providing regular, insightful forecasting of our grants pipeline (using Salesforce) and working with the Finance Team to ensure funds are being correctly used and logged - so we always know where we stand.  

I am responsible for:  

• Grant Strategy & Planning: Developing and implementing the grants strategy with a comprehensive, rolling programme of grant applications that are perfectly aligned with our charity’s strategic plans and agreed annual budget. We'll be focusing on securing those larger, transformative grants that make a real difference to starting each year with a higher percentage of funding already secured.  

• Funder Research & Identification: Proactively researching and identifying new, high-potential funding opportunities that truly resonate with Scotty's mission and strategic priorities. This means using industry best practices and relationship building to find our perfect partners.  

• Proposal Development & Submission: Leading the end-to-end development of high-quality, persuasive grant applications. This involves crafting compelling narratives from the heart, developing robust budgets factoring in overheads, and ensuring timely submission.   

• Relationship Management & Stewardship: Building and nurturing strong, long-term relationships with both our existing and prospective funders. This means regular, personalised communication, sharing impactful updates and acting as a Scotty’s ambassador at funder events and meetings.  

• Grant Management & Reporting: Meticulously managing all stages of awarded grants, including careful financial tracking (using Salesforce), ensuring we always adhere to grant agreements, and compiling comprehensive, insightful end-of-project reports that truly demonstrate our impact and foster continued support.  

• Internal Collaboration: Working closely with our Families team, Finance Team, Comms Team and Fundraising Team to identify funding needs, gather powerful impact data, and ensure seamless delivery and awareness of all grant-funded activities. We work to weekly transparent Success Measures (3 key agreed metrics which help show we’ve had a great week and give leading and lagging indicators on how we’re doing), monthly and quarterly budget targets and short, daily and weekly team huddles to share good news, keep our culture forefront and ensure we can best support each other and deliver for the charity.  

• Pipeline Management & Forecasting: Develop and maintain a robust pipeline of grant opportunities, regularly tracking progress, and providing accurate forecasting to help us make smart, strategic decisions for our future.   

• Data Management: Ensuring all grant funding information, relationships, and communications are accurately inputted and updated on our charity’s CRM database (Salesforce). Keeping things tidy and organised is key for good governance.  

• Grants landscape: Staying abreast of the trends and developments in the grants and trusts sector, identifying new approaches and opportunities to enhance Scotty's fundraising efforts and keep us ahead of the curve.  

• Team Support: Providing a helping hand with administrative support to other areas of the charity if required. We're all good team players here at Scotty's, and we always support each other.  

3-Month Goals:  

• Onboarding & Immersion: Dive deep and achieve a comprehensive understanding of Scotty’s operating system (The Scotty’s OS), our values, our behaviours, our mission, and the significant impact we have. This will happen through intro meetings with everyone on the team and a tailored onboarding program.  

• Grant Portfolio Audit & Handover: Conduct an audit of our existing grant portfolio, reviewing active grants, reporting schedules, and our funder relationships. We'll begin the handover process for existing relationships with the Head of Fundraising, ensuring a smooth transition.  

• Funder Engagement & Feedback: Reach out and initiate contact with at least 5 key existing funders. This is about listening, gathering their valuable feedback, understanding their priorities, and beginning to build those personal, trusting rapports.  

• Pipeline Initiation: Identify and qualify a minimum of 5 new potential grant-making organisations. We'll prioritise those who truly align with Scotty's mission and have the capacity for significant, multi-year funding – our future partners.  

6-Month Goals:  

• Income Target Ownership: Take full, enthusiastic ownership of ensuring we are on track to hit our existing grant budget lines. You'll provide regular and accurate forecasting, keeping us all informed and confident.  

• Relationship Deepening: Strengthen relationships with at least 5 key funders, leading to demonstrable progress towards increased or renewed multi-year support.  

• New Grant Acquisition: Secure at least 2 new grants of significant value (e.g. £10k+) from previously untapped funders, showcasing your success in converting those pipeline opportunities into real impact.  

• Strategic Grant Mapping: Develop a comprehensive grant funding strategy, outlining key target areas, funder tiers, and a detailed timeline for our major applications for the next 12-18 months.   

• Impact Reporting Enhancement: Collaborate internally to refine and enhance our reporting mechanisms. We want to ensure our data is readily available and tells the most compelling story for our funder reports.  

9-Month Goals:  

• Multi-Year Grant Success: Secure at least one new multi-year grant partnership with an annual income of £50k+, truly demonstrating your ability to unlock larger, sustained funding that makes a lasting difference.  

• Pipeline Expansion & Value: Add £100k+ of new, qualified grant fundraising opportunities to our pipeline each month, always with a keen eye on those high-value prospects.  

• Income Exceedance: Be on track to exceed the annual grant fundraising target, demonstrating strong performance and strategic growth that helps more bereaved military families.  

• Innovation & Best Practice: Introduce at least one innovative approach or best practice (e.g. involving AI) to our grant fundraising strategy. This could be a new, heartwarming cultivation event, a bespoke reporting format, or a new research methodology – anything that helps us grow.  

• Personal Development & Leadership: Review your personal development needs and opportunities, actively seeking ways to enhance your leadership in the grants sector and contribute to the wider fundraising team's success. We believe in growing together.  

Essential Criteria  

• Proven experience in charity grant management.  

• Strategic planning: Ability to develop, implement, and evaluate grant strategies that align with the charity’s mission and objectives.  

• Financial acumen: Competence in budgeting, financial monitoring, and reporting for grant programmes.  

• Stakeholder engagement: Strong interpersonal and communication skills, with the ability to build relationships with funders, beneficiaries, partners, and internal teams.  

• Analytical and decision-making ability: Skilled in assessing applications, monitoring outcomes, and making evidence-based decisions.  

• Excellent written and verbal communication: Ability to produce clear reports, guidance, and correspondence tailored to a variety of audiences.  

• Organisational skills: Ability to manage multiple priorities and deadlines in a fast-paced environment.  

Desirable Criteria  

• Sector-specific experience: Prior work within children’s bereavement, military-related charities, or with vulnerable children and families.  

• Evaluation and impact measurement: Familiarity with monitoring and evaluating the impact of grant programmes, including data analysis and reporting.  

• Policy development: Experience in developing or reviewing grant-making policies and procedures.  

• Public speaking: Confident in representing the charity at external events, conferences, or media opportunities.  

Additional Information  

• The role may require occasional evening or weekend work  

• Enhanced DBS check required  

• Travel will be required to events and team training days  

The Scotty’s Way  

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:   

1. Families Come First  

1. Everyone a Supporter, Every Supporter a VIP  

1. Love What You Do  

1. Remember, Every Day  

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.  

The application window for this role has been extended and will close on Friday the 5th of September 2025.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.   

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.   

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.  

BookTrust is the UK’s largest children’s reading charity. We know that children who read are happier, healthier, more empathetic, and more creative. They also do better at school.

Working with every local authority and across every region in the country, and supported by Arts Council funding, we reach over 1.3 million children and families a year via partners in schools, children’s centres, health visitors and libraries. This incredible network helps us to get children reading across the country.

Reading for pleasure has a dramatic impact on educational outcomes, wellbeing and social mobility, and is also a huge pleasure in itself. We are committed to starting children on their reading journey and supporting them throughout.

Our England Partnerships Team support our wide range of partners in a place-based way, working in and with local communities and the children and families most in need of support.

As a Community Engagement Coordinator - Central Region, you will work within the regional partnerships team to support projects, pilots and pieces of learning to build greater place-based working with the BookTrust partner network.

This post is homebased, working within BookTrust’s Central England region, which covers East and West Midlands, East Anglia and some home counties with significant flexibility and extensive travel across the region and to other BookTrust offices in England, Wales and Northern Ireland. 

PLEASE NOTE: Applying as soon as possible is advised, as the vacancy may close early, due to the high volume of applicants.

Want to join us? Find out more about who and for further informaiton on the role via our website.

To apply, please send a copy of your CV along with a covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides.

Closing date: Friday 29th August 2025 at 5pm.

Our Commitment to Diversity and Inclusivity

We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities.

We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team to discuss your requirements further (contact details can be found on our website).

BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.