Support jobs
Job Title: Payroll Assistant
Contract: Permanent
Hours: 35 per week
Salary: £25,207 per annum
Location: Coram Campus, 41 Brunswick Square, London, WC1N 1AZ
About Coram
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive. We work in a dynamic environment, always innovating and changing whilst ensuring that our standards of data management are at the highest level and the best it can possibly be.
Working as part of Coram’s Finance department, our Payroll team has a primary responsibility to ensure that all Coram Group employees are paid correctly and on time, that all statutory payments are made, and all appropriate information is provided to pension providers, HMRC, and all other relevant bodies.
About the role
We are seeking a Payroll Assistant to join our team. You will play a key role in supporting our Head of Payroll to ensure our people are paid accurately and on time by working with our managed service provider to process all our monthly payrolls and provide an excellent payroll service to the organisation.
To be successful in this role, you will need to have completed or be working towards qualification as a payroll specialist. You should understand the core principles of payroll, including calculating gross and net pay, and be familiar with relevant payroll legislation, such as PAYE and NI contributions. You should be detail-oriented and be able to apply your knowledge of payroll software. The ability to explain payroll matters clearly and be able to resolve queries relating to the payroll as they arise will be key to your success.
To apply for this role, please click on the apply button to complete the application.
For more information about the main duties and responsibilities of this role please refer to the job description and person specification.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: Monday 4th August 2025 at 5pm
Interview Date: TBC
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram. If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
Coram changes lives, laws and systems to create better chances for children, now and forever.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CXK is recruiting a creative and driven Head of Bids, Grants and Tenders to craft compelling bids that drive organisational growth and social impact, empowering people and communities to thrive.
Location: Remote or Hybrid with attendance at CXK’s Head Office (Ashford) as required (minimum 2 days per month)
About CXK
CXK is an award-winning charity committed to empowering young people, adults, and communities across the South of England to maximise their potential. From providing groundbreaking careers information, advice and guidance and employability training to offering targeted support for those at risk, CXK’s services inspire positive change and long-term growth in individuals and communities alike.
About the role
It’s an exciting time to join CXK as we continue to expand our reach and launch our new 5-year strategy.
We are searching for a Head of Bids, Grants and Tenders to work within our Development and Partnerships Team. This exciting new role will be responsible for writing and submitting compelling bids and proposals that clearly align with CXK’s strategic and operational vision, meeting the needs of our commissioners and funders.
The role will drive income generation and growth for the charity, creating high-quality tender responses on a regular basis, developing a pipeline of current and potential opportunities and proactively ensuring that all business development systems and processes are fully implemented.
As part of our Senior Leadership Team, the Head of Bids, Grants and Tenders will contribute to the strategic development of CXK, working closely with the Director of Development and Partnerships, our service leads, and the wider Senior Leadership Team.
Your role has three primary focuses:
· Bid Writing: write compelling bids and proposals that clearly align to CXK’s strategic and operational vision, whilst clearly meeting the specifications from commissioners and funders.
· Bid Management: ensure all business development systems, tracking processes and approval processes are implemented to a high standard.
· Business Development: drive income generation and growth through identification and management of a pipeline of opportunities aligned to CXKs Growth and Development Strategy.
Who we are looking for
The ideal candidate will excel at building relationships, alongside a brilliant command of bid writing and articulating the incredible impact and outcomes of CXK’s work to multiple audiences.
You will bring a deep understanding of public or the not-for-profit sector and the areas impacting our work, such as education, employability, skills, rehabilitation and justice. This will be supported by proven experience in managing end-to-end tender processes and achieving financial targets.
If you can deliver results in a fast-paced, purpose-driven environment and you’re ready to bring energy, expertise, and a commitment to CXK’s mission, we’d love to hear from you.
Please click on ‘Apply’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.
Applications for this role will be considered on a rolling basis.
The client requests no contact from agencies or media sales.
In this role, you’ll be responsible for identifying funding opportunities, crafting compelling grant applications, and securing the resources we need to expand our impact. You’ll work closely with teams across the organisation to shape fundable projects and ensure our proposals reflect both our strategic priorities and the needs of the communities we serve.
At Age UK Oxfordshire, grants from charitable trusts and foundations are a vital source of income—enabling us to deliver life-changing services for older people and unpaid carers across the county. As we implement an ambitious new strategy to double our voluntary income by 2030, we’re investing in the growth of our trust fundraising to help bring that vision to life.
We’re looking for a skilled and proactive Trusts and Foundations Manager to lead this work. In this role, you’ll be responsible for identifying funding opportunities, crafting compelling grant applications, and securing the resources we need to expand our impact. You’ll work closely with teams across the organisation to shape fundable projects and ensure our proposals reflect both our strategic priorities and the needs of the communities we serve.
This is a fantastic opportunity to play a central role in our future—helping to unlock vital funding, strengthen our grant-making relationships, and support older people and unpaid carers across Oxfordshire for years to come.
The client requests no contact from agencies or media sales.
Communications Officer
Are you looking for an exciting opportunity to work for an organisation that makes a difference and values professionalism, flexibility, and a respectful and supportive work environment?
If the answer is yes, then this is the role for you!
We are looking for a Communications Officer to join the team in Hove. This is a job share position for 3 days per week with one day overlapping with the other Communications Officer (ideally working from Wednesday to Friday).
Position: Communications Officer
Location: Hove/Hybrid
Salary: £24,172 per annum (pro-rata of FTE £40,288)
Hours: Part-time, 22.5 hours work per week (Flexi-time available)
Contract: Permanent
Closing Date: Sunday 20th July 2025
Interview Date: Hove on Thursday 31st July 2025
About the Role
The two Communications Officers will work closely and collaboratively to help deliver the diocesan strategy and tell the story of the diverse church communities in the Diocese.
This role will focus particularly on the development and delivery of digital media content including social media campaigns; planning, scripting and filming video content and managing social media channels.
What you’ll do:
- Create, coordinate and support imaginative communications campaigns to support the diocesan strategy
- Source, generate and publish content about the good news of the mission and ministry in the diocese through both traditional and digital media platforms
- Respond to media enquiries and provide communication and PR support
- Develop, manage and maintain the diocesan website as a key platform for the delivery of diocesan resources, news and information
- Provide training and support to parishes on communication best practice
As an employer, and as a Church House team, the mutual values at work are to be Respectful, Professional, Flexible and Supportive.
About You
Our ideal candidate will have:
- Proven experience of delivering communication campaigns
- Experience of providing PR and media support
- The ability to create, develop and edit content for a range of platforms and in particular digital channels
- The ability to manage social media and website platforms
- A collaborative approach to working
We’d love to see examples of your digital media work, so please include links or examples of this on your CV when you apply.
For further information please see the job description and person specification on the application page.
About the Organisation
The vision of the Diocese is to help people within the Diocese to know, love and follow Jesus. Based in Hove and serving the people of the Sussex across more than 360 parishes and 155 church schools and the wider community, this is a great role for someone who supports the ethos, aims and objectives of the Diocese and the Church of England.
What’s on offer:
- One of the core values is flexibility. The Diocese offer flexi-time and the opportunity to apply to use the DBF’s remote working policy to work from home for part of the week.
- A 0.6 pro- rata equivalent of 28 days of annual leave, plus bank holidays and two privilege days per year.
- Membership of the Church Worker’s Pension Scheme with a 15.1% employer contribution and an employee contribution between 0-6%.
- Free parking, and the ride to work scheme and development opportunities
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy.
This post will involve travelling around the Diocese, some evening work and occasional work at weekends.
Other roles you may have experience of could include Communications, Marketing, Marketing and Communications, PR, Media, Communications Officer, Marketing Officer, Marketing and Communications Officer, PR Officer, Media Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Salary: £24,570.00 per annum pro-rated
Location: Harrogate Shelter Shop
Contract: Permanent
Hours: Part time, 22.5 hours per week. Overtime may also be available some weeks as additional hours as well.
Closing date: Sunday the 20th July 2025 at 11:30pm
We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Harrogate shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.
You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Are you a direct marketer looking for and opportunity to broaden your experience into new channels and products?
Would you like to be part of a large and friendly team who are all passionate about the special and selfless gifts we receive through Wills?
Yes? We have a fantastic 9 month Fixed Term Contract with opportunities for internal collaboration and personal development!
We are excited to be able to offer an amazing vacancy for a Legacy Marketing Executive. This varied and diverse role will support us to deliver our ambitious marketing strategy, bringing in a third of the charity’s income through gifts in Wills to help give help and hope to people living with dementia for years to come. the successful individual will have opportunity to work across marketing channels both online and offline, as well as strategic projects across the wider fundraising team!
About you
- Data driven and detail oriented
- Experienced in direct marketing through paid channels (direct mail, paid social, press adverts among others)
- Experienced in all aspects of day-to-day campaign management (creative development, data segmentation, supplier management, results analysis)
- Have a creative flare and passion for delivering the best possible supporter experience
- A confident communicator and able to work with multiple stakeholders across the organisation and externally
What you’ll focus on:
- Rolling out our new legacy proposition: Help shape the future of our programme and bring our new messaging to life
- Exploring emerging digital channels: Lead on some of our newest digital channels including LinkedIn
- Leading our podcast campaign: Develop engaging “host-read” podcast ads that connect emotionally with listeners
- Reporting on our annual status check campaign: Finalising our direct mail and email campaigns with our agency partner
- Creating our biggest press inserts campaign ever: Collaborate with Open to develop standout creative for major newspapers and magazines
About Alzheimer's Society
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.
Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Bupa Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.
The client requests no contact from agencies or media sales.
The Youth Endowment Fund
Research Lead –Local Violence Prevention
Reports to: Head of Guidance and Reporting
Salary: £55,000
Contract: 2 years fixed term
Location: Central London, Hybrid*
Closing date: Tuesday 15th July at 12pm
Interviews: Week commencing 28th July 2025
About the Youth Endowment Fund
We exist to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
Last year, 244 people in England and Wales tragically died after being assaulted with a knife. Of these, 32 were children. Every child captured in these numbers is an important member of our community and society has a duty to protect them. Even when violence doesn’t strike directly, we know that the fear of violence has a terrible effect on children’s lives.
At the Youth Endowment Fund, we are working to create lasting change. To succeed, we must build a world-leading body of knowledge on the violence that affects young people and how it can be stopped. This means producing rigorous, relevant evidence — through synthesis, data analysis and in-depth research into young people’s lives. But knowledge alone isn’t enough. We must make it accessible and actionable: showing what works, how services need to change, and how the systems around them must adapt. And we must partner with the people who can make change happen — across policy, practice and local systems — to turn evidence into impact.
About the role
The Research Lead will lead the development of YEF’s research, resources and recommendations in our neighbourhood focus sector.
We focus our efforts on seven essential sectors: education, policing, youth justice, youth sector, children’s services, health, and neighbourhood. “Neighbourhood” refers to our work supporting local partnerships – such as Violence Reduction Units (VRUs), community safety partnerships or the new Prevention Partnerships - and hyper-local approaches like our neighbourhood fund.
Their primary responsibility will be to develop a series of actionable and evidence-informed guidance and resources for use by local violence prevention partnerships. This will include self-assessment tools for partnerships to assess their effectiveness, tools for understanding the nature of local violence problems and how they could be solved, and resources to support partnerships to identify and safeguard vulnerable children. Creating these resources will require the Research Lead to collect insights and evidence from across YEF’s work and develop YEF positions on fundamental questions about violence prevention. If successful, the Research Lead could have an outsized impact on YEF’s strategy and mission.
These resources will support YEF colleagues to deliver our new ‘Area Leaders Programme’ (ALP). This is a new programme which you will help form. It helps local multi-agency partnerships to find and implement the best ways to prevent violence. YEF is working directly with partnerships, providing high-quality professional development, tailored advice and support, system mapping, and a national community of practice. The ALP focuses on strengthening five key elements of effective violence reduction:
- Building strong and accountable partnerships
- Understanding local patterns of violence
- Identifying and supporting children most at risk
- Improving safety in high-risk places
- Sharing best practice across agencies
Following a pilot in four areas in 2024/25, the programme will expand to 20 more areas over the next two years. This will lay the groundwork for wider national initiatives, such as the Young Futures Prevention Partnerships, and support implementation of the Serious Violence Duty. The Research Lead will develop resources and guidance for the ALP. As the programme is delivered iteratively, they will work closely with YEF programme leads and local partnerships to test, refine, and improve materials before wider rollout.
The Research Lead will be part of YEF’s Research team. The Research team is at the heart of our efforts to learn what works and put it into practice. We do this by developing the YEF’s funding strategy and creating free, highly accessible research summaries and actionable recommendations for policy makers, commissioners and practitioners. We’re a high-performing team which values intellectual rigour and getting to the truth, compassion for children, ambition about what we can achieve and humility about what we know. We love to discuss the latest developments in research methods, but we’re not just interested in research for its own sake. We want research to lead to actual changes in outcomes for children.
Key responsibilities
The Research Lead will develop a portfolio of impactful projects.
· You’ll lead the research team’s work in our local neighbourhoods and partnerships priority sector. You’ll become the YEF’s expert in this area. You’ll make sure we understand the key issues, stay on top of the latest research and are connected to the right people.
· You’ll ensure we produce accessible, evidence-based resources and guidance that local partnerships can use to develop more effective strategies. You’ll work with YEF colleagues to test, refine, and improve materials before wider rollout
· You’ll set the YEF’s research agenda for your sector. You’ll make sure we invest in research that fills important gaps in knowledge and leads to important changes. You’ll ensure that our strategy and decision-making are informed by the best available research. This is a great opportunity to influence large amounts of funding and direct it towards the most impactful projects.
· You’ll develop great relationships with experts and represent YEF in external meetings and events. You’ll promote evidence-based policy and practice by speaking at conferences and events.
· You’ll lead the development of evidence-based recommendations in your focus area. You’ll draw on research and expert insight to identify potential changes to policy and practice. You’ll design and develop innovative and impactful resources which support the application of your recommendations.
· You’ll take on other responsibilities appropriate to your role. This could include leading the publication of YEF’s evaluation reports or writing ad hoc briefings and evidence summaries for the Government and other partners.
About You
You are this sort of person:
· You want to play a significant part in reducing the level of violence affecting young people. You care about having an impact. This might mean you’ve worked directly with young people at risk of becoming involved in crime, for organisations that fund or deliver relevant programmes, or have conducted research on this topic.
· You share our belief that an evidence-based approach is our best hope of preventing violence. You’re fascinated by research, but you’re not just interested in research for its own sake. You want to achieve actual changes in outcomes for children.
· You know a lot about violence prevention, especially local partnerships and structures like VRUs or Community Safety Partnerships. You know the key ideas and debates, recent policy developments and key people. You’re comfortable talking about this topic with experts. There are many ways to acquire this knowledge. You might have worked in a local authority or local violence prevention organisation, conducted research on them or learnt about them during a degree.
· You’re a confident reader of research and have strong critical appraisal skills. You know when research can be trusted and when it can’t and can confidently articulate your views on the strength of research. You might have gained this expertise through your academic studies, research or professional experience.
· You have at least three years’ experience working in a role that required you to think about research. This could include a range of roles in policy, academia, funding or practice.
· You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex research findings into plain writing that everyone can understand.
· You have excellent project and time management skills. You can work independently, quickly and to a high standard. You have experience of managing contractors or budgets.
· You are good with people. You’re comfortable working with a wide range of people, including senior academics and other research experts, children and their families, practitioners and policy makers. You’re able to provide constructive challenges when required.
· You learn fast but remain humble. You like learning. You’re very good at synthesising information. You know how much you don't know and that you can always learn more.
· You work well in a team. You care more that good things happen than who gets the credit. You support your colleagues to produce excellent work.
· You’re committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values.
While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Hybrid Working Details
The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
To Apply
To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this" button by 12:00pm Tuesday 15th July 2025.
When applying for this role, please ensure that your cover letter, within a maximum of 1000 words, covers the following questions below:
1. A clear example of a situation where you have translated research into actionable resources or recommendations.
2. A clear example of a situation where you’ve supported an external partner or colleague to apply research evidence to an important decision.
Interview Process
Interviews will take place in the week commencing the 28th July 2025.
There will be a task to prepare for in advance.
PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK.
Benefits Include
• £1,000 professional development budget annually
• 28 days holiday plus Bank Holidays
• Four half days for volunteering activities
• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year
• Death in service - 4 times annual salary
• Flexible hours. Core office hours 10am – 4pm
• Financial support including travel and hardship loans
• Employer contributed pension of 5%
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about helping young people build brighter futures?
Do you love building relationships and making things happen in education? If so, we’ve got a brilliant opportunity for you to join our team as an Educational Partnerships Manager at Young Enterprise.
Who We Are
We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.
For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills—teamwork, leadership, problem-solving, and resilience.
We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.
Why Join Us?
We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:
- A friendly and supportive team where your voice is heard
- A strong commitment to diversity and inclusion—we want everyone to feel they belong
- Generous holiday allowance and flexible working
- Cycle-to-work scheme, life assurance, and NHS top-up plan
- Ongoing learning and mentoring opportunities
- A chance to directly impact the lives of young people every single day
About the Role
This is a role where you’ll really see the difference you make.
As Educational Partnerships Manager, you’ll work across Dorset and South Coast of Hampshire, building partnerships with schools, colleges, youth organisations and community groups—particularly in areas where opportunities are hardest to come by.
You’ll be right in the mix: planning events, delivering programmes, supporting volunteers and connecting with school staff to make sure young people have access to our inspiring enterprise and financial education experiences.
You’ll be a key driver of our Inspiring Futures programme—helping young people break down barriers and imagine bigger futures.
It’s a varied, people-focused role with loads of room for creativity, independence and collaboration. Whether you’re visiting a school, chatting with a funder, or supporting a trade fair, you’ll be helping young people build skills that will last a lifetime.
You’ll love this job if you are…
- A brilliant relationship-builder, confident working with teachers, volunteers, and community leaders
- Passionate about education, social mobility, and giving every young person a chance to shine
- A natural communicator—whether leading a session in a classroom or inspiring a room of volunteers
- Organised and able to juggle multiple projects (with a great sense of humour!)
- Self-motivated, adaptable, and happy working remotely but never alone—you’ll be part of a close-knit regional team
- Excited by the idea of doing a job that combines delivery, relationship-building, fundraising and volunteering
Key Responsibilities
- Build and grow relationships with schools, colleges, youth clubs and local communities
- Focus on expanding our reach in areas of multiple deprivation and underrepresentation
- Deliver and support the rollout of YE programmes in schools and other settings
- Recruit, train and support volunteers—making sure they feel valued and inspired
- Work with your regional team to meet shared goals and celebrate local impact
- Help secure local funding by supporting fundraising efforts and managing project deliverables
- Support the planning of events, trade fairs and celebrations for young people
- Keep accurate records, track impact, and make sure safeguarding is front and centre
A few practical things:
- This is a hands-on role—you’ll sometimes be lifting resources, setting up venues and travelling regularly (a car and full driving licence are essential)
- You’ll need to be happy occasionally working evenings or weekends during peak delivery times
- Expect to be on your feet during some events or sessions—it’s all part of the fun!
Safeguarding Young People
We are committed to keeping young people safe. All successful applicants will undergo an enhanced DBS check and receive ongoing safeguarding training.
How to Apply
If you’re ready to help shape the futures of young people across Dorset and the South West Coast of Hampshire, we want to hear from you!
Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 31 July 2025. Please note that applications without a cover letter will not be considered.
Interviews will be conducted via Teams, and we may shortlist and invite candidates to interview before the closing date. Please note, we are only able to respond to shortlisted candidates.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
Join us – and help us give every young person the chance to thrive. Apply today!
We empower young people to discover, develop and celebrate their skills and potential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: London – Nightingale House & Hammerson House
Salary: 40k-43k (Depends on experience)
Contract: Full-time, 5 days per week Reports to: HEAD OF THERAPIES
Sector: Charity / Care / Therapy
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�� Join a Charity that Cares
At Nightingale Hammerson, we are proud to provide exceptional residential and nursing care to the Jewish community in London. With a history spanning over 180 years, our values of Compassion, Respect, Excellence, Dignity, Integrity, and Teamwork underpin everything we do.
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�� About the Role
An opportunity has arisen for an experienced Moving and Handling advisor, with an interest in working with older people, to join our established and well-regarded in-house Therapy team at Nightingale Hammerson. We’re a diverse, friendly team who are passionate about delivering exceptional services for our Jewish Residents across a full spectrum of needs through a relationship-centred care framework and within a palliative care model.
What makes this job special? Simply, our Residents inspire us every day.
Your role will be split between delivering moving and handling training to our care teams, supporting teams on the households with moving and handling activities, carrying out complex moving and handling assessments, working as part of a multidisciplinary team and introducing service development initiatives and innovation. You’ll work holistically with a keen interest in our equipment and establish effective relationships with our external stakeholders.
You’ll have time to get to know and work collaboratively with our Residents implementing rehabilitation programmes and optimising functional ability to improve quality of life. Put simply, you will make a difference.
Our ideal candidate will be skilled in facilitating learning, supporting residents with complex needs using a range of skills and techniques, using advanced communication skills and strategies to support engagement and being confident with supporting Residents who may be frail and living with a range of medical conditions until the end of their lives. We particularly also welcome candidates with an interest in 24 hour postural support and MDT working around seating and positioning. This role offers a mix of leadership opportunities including delivering training as well as hands on face-to-face time
�� What We’re Looking For
If you:
· Have a passion for working with older people
· Want time to truly get to know our Residents and follow through your interventions using a wide range of clinical skills
· Want to work in a supportive team with plenty of opportunities to develop
· Be part of an organisation that hosts an annual, international care home research forum and has a REACH platform
to support people to live at home well and has recently co-published articles on proportionate care
· Lives to the values of compassion, respect, excellence, dignity, integrity and teamwork
Education and Qualification:
1. Appropriate teaching qualification and/ or significant experience in being a manual handling trainer.
2. Higher Level of training in Manual Handling, for example, RoSPA’s Level 3 award in Manual Handling Trainers. (Completing a train-the-trainer qualification will not be enough on its own.)
Experience
1. Experience of working with older people living in a care setting
2. Experience of working with people with dementia
3. Significant experience of manual handling practice and training others in manual handling
4. Experience of working within the U.K. Healthcare or social care system
5. Experience of teaching in clinical practice
�� What We Offer
· A meaningful role within a respected care charity
· The chance to make a tangible impact on the lives of older people
· Supportive working culture grounded in Jewish traditions and inclusive values
· Professional development and training opportunities
· 25 days annual leave plus bank holidays
· Access to staff wellbeing initiatives, including Perkbox
Everything we do is with a ‘Residents first’ approach.
The client requests no contact from agencies or media sales.
Community Fundraising and Partnerships Coordinator
Charity People are thrilled to be partnering with All People All Places (APAP) in their search for a new Community Fundraising and Partnerships Coordinator; this is a newly created role that will lead on building meaningful relationships across the local community to generate new income and increase engagement.
"All People All Places is a small, locally focused homelessness charity working across Enfield and Haringey. We provide vital services including a day centre, advocacy and casework, and a small year-round night shelter. We work in close partnership with local agencies and are a trusted gateway service for those facing homelessness. This role is key to helping us grow our reach and impact through community-driven support."
George Dunstall CEO, All People All Places
This is a brilliant opportunity to join a mission-led organisation tackling homelessness as it presents locally. You'll lead on community fundraising and engagement, working with schools, faith groups, local businesses and individuals to inspire support and deliver impactful campaigns.
The Role
- Salary: £34,000-£38,000 FTE (£20,400-£30,400 actual)
- Part-time: 3 or 4 days per week (0.6-0.8 FTE)
- Location: Hybrid between home, office and within the local communities of Edmonton, Enfield
- Contract: 12-month fixed term with view to permanent extension
- 26 days (pro-rata) annual leave plus bank holidays
- Wellbeing fund for hobbies or self-care
- Training and development budget
- Cycle to work scheme and travel card loan
- 5% employer pension contribution
This new role will be at the centre of community fundraising; building relationships, coordinating events, and delivering campaigns that raise awareness and income. You'll also lead on the development of APAP's annual fundraising campaign and support the upcoming rebrand and communications strategy.
Key Responsibilities
- Build and manage relationships with community groups, schools, and local businesses.
- Lead and develop community fundraising activities, events and opportunities.
- Develop and deliver APAP's annual fundraising campaign.
- Create engaging content and stories to showcase impact.
- Steward donors and fundraisers with warmth and professionalism.
- Taking a lead on organisational communications and developing targeted communications to reach existing and new audiences.
- Collaborate with the CEO and wider team to align fundraising with strategic goals.
- Develop a variety of relevant resources for use across different audiences
- Develop, implement and monitor 'supporter journey' processes.
Top 3 Priorities for the First 6 Months
- Develop and deliver a refreshed annual fundraising campaign.
- Build a network of community supporters and local partnerships.
- Embed new branding and messaging into community engagement and communications.
About You
We're looking for someone with proven experience in community fundraising and engagement, someone who can build trusted relationships across diverse stakeholder groups and communicate with clarity and warmth. You'll be confident managing multiple priorities independently and bring creativity and energy to campaigns and supporter engagement. Experience with Canva or similar design tools is a plus, as is familiarity with fundraising regulations, or a willingness to learn.
Closing date: Friday 25th July
If this role inspires you to make your next career move, please get in touch with to find out more about how to apply. Closing date: Monday 21st July Interview Date: w/c 28th July
At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
RSPB Philanthropy Team are looking for an enthusiastic and motivated team player, with strong organisational skills, to be their new Philanthropy Executive.
Philanthropy Executive
Reference: JUN20251261
Location: RSPB UK HQ - The Lodge, Sandy SG19 – Home Hybrid
Salary: £30,075.00 - £32,108.00 Per Annum
Contract: Permanent
Hours: Full-Time, 37.5 hours per week.
Benefits: Pension Scheme, Life Assurance Scheme, 34 days annual leave (incl. bank holidays)
This role offers an exciting opportunity to join a dynamic, successful and growing fundraising team, part of the wider High Value Partnerships team.
The successful candidate will be responsible for supporting the other members of the team to steward their donor relationships and bring in significant gifts to help fund the work of the RSPB. The role primarily focusses on delivering administrative, financial and events processes and requires someone with excellent attention to detail and experience of Microsoft Office applications, a CRM system and financial management tools.
About the Role
The Philanthropy Team works with individuals who make significant gifts of money, land and shares to the RSPB and who need bespoke and one-to-one management.
The key responsibilities of this role are: -
- Donation and gift management - ensuring all gifts are processed and recorded so they can be acknowledged in an appropriate and timely manner.
- Financial coding and reporting - including coding and allocation of gifts, and monthly & annual reconciliation and income reporting.
- Event planning and logisitics - working closely with other team members to deliver high quality events and meetings for donors and prospects.
- CRM management and development - managing and updating the current CRM system (Salesforce) for the team (including training) and ensuring it is functioning as required by working closely with the CRM Manager.
- Donor stewardship support - maintaining contact information and databases in an accurate and GDPR compliant way and assisting with the team’s donor stewardship programme and funding appeals (spreadsheets, mailings etc).
- Internal liaison - fostering good relations and cooperation with High Value Partnerships colleagues and other teams.
Essential skills, knowledge and experience:
- Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
- Good understanding of data protection and ability to deal with confidential and sensitive information appropriately.
- Detailed knowledge of and proficiency in the Microsoft suite and using a CRM system.
- Ability to communicate clearly verbally and in writing to ensure effective reporting and customer service.
- Excellent interpersonal, relationship building and communication skills, both internal and external.
- Ability to manage and schedule your time and be ready to respond to incoming requirements and new circumstances as they arise.
- Initiative and judgement to resolve problems independently.
- Experience of managing and reporting financial information.
- Ability to take meeting notes and minutes clearly and concisely.
- Be able to visit our UKHQ in Sandy, Bedfordshire once a week.
Desirable skills, knowledge and experience:
- Experience of personal development in a similar or related role(s).
- Interest in the conservation of wild birds and the environment.
- Experience of working in a fundraising team.
- Experience of event management.
The successful candidate can work from home, however will be required to travel to our UK headquarters in Sandy, Bedfordshire, at least once per week.
Closing date: 23:59, Thursday 17th July 2025
We are looking to conduct interviews for this position from July/early August.
Please note: We reserve the right to close this advert once we have received sufficient applications.
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side.
People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.



BACKGROUND
Church of England Birmingham (CofEB) is on a journey of growing churches at the heart of every community. Through this we are seeing growth in many exciting ways. Financially we are at a challenging point. We have had an operational deficit for a number of years and this cannot continue. There are current conversations happening with the National Church around how we get to a sustainable platform through partnership. One key aspect of this is for us to increase our Common Fund returns (the giving from our parishes that supports the costs of our life together). We are taking a radical new approach to our finances which includes intentional reallocation of income to support the costs in our most economically deprived parishes and deeper relationships with each parish around finance through conversation rather than correspondence. Over the next five years we are hoping to be able to move to a financially sustainable platform which will enable us to better serve our communities in the future.
JOB DESCRIPTION
We need a Head of Generosity to lead the team, and project, that will focus on developing long term relationships with all of our parishes leading to:
- Greater support for our parishes.
- Increased generosity by, and within, our parishes.
- Increased Common Fund.
A steering Group has been established, which the Head of Generosity will be a part of, to plan, design and implement the activities needed to deliver our vision. Through partnership with the National Church we are expecting that there will be four members of this Generosity Team.
This role, and the team, will need to work closely with Archdeacons and Area Deans, Directors of Mission, Ministry and Finance (and their teams), the Head of Communications and many others. We have one strategy and this is a part of that so needs to link well with all other parts.
The Head of Generosity will also be Bishops Advisor for Common Fund. Bishop Michael is passionate about supporting our parishes and seeing Common Fund increase and this role will both channel his desire to parishes and help reflect what is learnt back to the Bishop as we progress.
The post holder will have the support of the National Giving Team who have extensive experience and resources to support those responsible for giving and generosity. They will also be given access to a strong and growing national network of people in similar roles. Their experience has proven invaluable to people in roles similar to this, building on best practice and learning from others across 41 Dioceses.
The role will have the following key responsibilities:
- Support in the recruitment and the establishment of the Generosity Team.
- Manage the day-to-day operations of the members of the Generosity Team.
- Support the delivery design of this project and deliver the actions agreed by the Steering Group.
- Lead on Parish engagement across all areas of generosity, including the spiritual / theological nature.
- Appropriately discern and allocate team members to support different phases of the process and the different and wide-ranging developmental needs of parishes.
Through the team:
- Create a bespoke multi year plan for Common Fund with every parish with key stakeholders including Archdeacons.
- Provide consultancy, resources, and hands-on support to parishes to grow regular giving, legacies, and other forms of financial support. This work will be able to draw on the resources developed by the national church as well as the data held on their Cornerstone Platform. The post-holder will be expected to engage in the work of the National Giving Team as part of the development of these wider resources.
- Develop and deliver training for clergy, lay leaders and PCCs, on financial management and giving and generosity with the Ministry team.
- Encourage and assist parishes in the implementation of the Parish Giving Scheme, introduction of contactless giving mechanisms and related diocesan initiatives.
- Source, develop and curate practical resources (digital and print) to support local stewardship campaigns and initiatives.
- Evaluate the impact of stewardship and generosity initiatives and adapt strategies accordingly to achieve the project outcomes.
- Create compelling communication tools that articulate the impact of generosity with our communication team.
PERSON SPECIFICATION
Essential Qualifications & Experience:
- Proven leadership experience preferably in financial management, fundraising, or stewardship within a faith-based or nonprofit organisation.
- Strong understanding of church governance structures and financial operations and requirements.
- Knowledge of generosity principles and Christian financial stewardship.
- A prayerful Christian with a deep commitment to the Church’s mission (Genuine Occupational Requirement).
Essential Skills & Attributes:
- Resilient and adaptable, able to handle challenges and maintain momentum in a demanding role.
- Strong people skills, able to engage effectively with parishes and church communities.
- Good communicator being able to engage a wide range of stakeholders and hold their attention.
- Trustworthy and credible, able to build and maintain confidence with a wide range of stakeholders.
- Empathetic towards parishes and deeply committed to supporting the local church.
- Excellent conflict resolution skills, capable of handling difficult conversations with care and professionalism.
- Highly organised, able to manage multiple priorities and keep track of numerous ongoing responsibilities.
- Team leadership ability. A good line manager able to set a positive team culture.
- Capable implementer, ensuring initiatives are successfully delivered, both at a local and diocese wide level.
- Financially literate, with a good understanding of budgets, stewardship, and sustainability within the Church.
Other Considerations:
- The role requires significant evening and weekend work, demanding flexibility and commitment.
- Local presence is essential—the role must be delivered in an incarnational way, engaging directly with communities.
- Must be able to balance multiple demands, effectively managing several "spinning plates" at once.
TERMS AND CONDITIONS
The post-holder will be employed by the Diocesan Board of Finance for five years.
Salary and Pension: Salary of £48,000 plus membership of the Church Worker’s Pension Scheme with 12% employer contribution. We are open to discussion especially if you are ordained and are moving out of parish ministry.
Hours: Full-time 35 hours (5 days) per week. Weekend and evening work will be required, for which the equivalent time may be taken back from standard working hours. We are happy to consider requests for flexible working, and please do mention in your application if you would be interested in looking at alternative working hours.
Holidays: 5 weeks per year plus Bank Holidays and 3 Discretionary Days between Christmas and New Year
Employer: Birmingham Diocesan Board of Finance
Responsible To: Director of Strategic Transformation
CLOSING DATE: 18th July
INTERVIEWS: 1st August
The Church of England Birmingham is committed to promoting a diverse and inclusive community - a place where all can be themselves and bring their unique identity to their ministry and/or work.
We welcome applications from any individuals who feel that they meet the person specification for any post, in particular from those who are currently under-represented in or staff teams such as those from Global Majority Heritage or UK Minority Ethnic backgrounds, those with visible or invisible disabilities and those who identify as LGBTQI+.
We offer a range of inclusive employment policies, flexible working arrangements and other services to our staff teams.
The Church of England Birmingham is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment.
The client requests no contact from agencies or media sales.
Fundraising Manager
Location: Based at Wandlebury Country Park, Cambridge CB22 3AE
Salary: £35,000 - 40,000 FTE dependent on experience.
Closing Date: 21 July 2025
Hours: Part-time 18-26 hours per week
Permanent position
About Cambridge Past, Present & Future
Cambridge Past, Present & Future is a local charity that protects the beauty of Cambridge and its environment.
We care for the green setting of Cambridge and its most valuable landscapes, and we are working to enhance and connect them for nature and people.
We inspire people of all ages to get outdoors and help them to enjoy, learn about and get involved with their local environment, heritage and culture.
We help to protect, celebrate and improve the important built heritage of the Cambridge area.
We own and care for Wandlebury Country Park, Coton Countryside Reserve, Bourn Windmill, Hinxton Watermill, and Cambridge Leper Chapel; we also manage Grantchester Meadows. We deliver a busy schools and public events programme. We were founded in 1928 to preserve the beauty of the historic city of Cambridge and its countryside setting and we work hard to influence the planning and development of the greater Cambridge area.
We are a team of 17 staff (7 full- and 10 part-time/seasonal) supported by over 100 volunteers and assisted by field teachers, advisors, and service providers.
The Opportunity
This is an exciting time to join our charity: Cambridge is changing rapidly, and we are working hard to tackle issues such as the loss of nature, climate change and access to green space. We have inspiring new projects to expand habitats and green spaces on the Gog Magog Hills, to create a new wetland at our Coton Reserve, to plant trees and woodlands and to save one of Cambridge’s oldest buildings. Right now, the work of our charity is needed more than ever before, and we need the financial resources to be able to step up and make even more of a difference.
This is a fantastic opportunity for an experienced fundraiser to help us increase our income from mid-level and major donors, trusts and foundations, and legacies.
Committed to our causes, you will use your donor cultivation skills to strengthen existing relationships and use your research and networking skills to identify and cultivate new opportunities. Your excellent written and development skills will enable you to work with colleagues to turn their visions into compelling proposals for funders and our wider support base. Your knowledge of fundraising best practice will ensure that we deliver an excellent donor experience.
You will be an effective worker with an eye for detail who can use your experience to fulfil the administrative and reporting requirements of the funds you are helping to raise.
You will work alongside our Membership & Communications Manager and have some support from our Administrative Assistant. You will also be supported in your work by the CEO, trustees, volunteers, and external contractors.
You will be part of a friendly and committed management team where you can make a difference, and your work will have an impact.
Our office is in an 18th century building overlooking the beautiful Wandlebury estate. Wandlebury is located on top of the Gog Magog Hills just south of Cambridge.
Key responsibilities and deliverables:
- Achieving fundraising targets
- Fundraising from:
- mid-level and major donors
- trusts and foundations
- memorial fundraising and legacies
- businesses and corporates
- identify other opportunities
- Fundraising support services, budget management, reporting, policies and procedures
- Work closely with the Senior Management Team
- Recruit and manage fundraising staff and volunteers
Person Specification
- Graduate level/higher qualification; or a relevant qualification in fundraising
- Demonstrable evidence of successful fundraising from individual major donors, trusts/foundations, and grant funders
- Excellent written and personal communication skills, with evidence of producing effective fundraising content
- Good IT skills (spreadsheets, M365, database management) and experience of fundraising support systems
- Experience of the not-for-profit sector
- Knowledge of UK fundraising and data protection regulations
- Experience of administering grants and donations
- Experience of organising donor cultivation and solicitation events
Benefits
- 33 days FTE annual holiday entitlement pro-rated, includes allowance for Bank Holidays.
- Pension contribution of up to 5% of gross pay.
To Apply
If you feel you are a suitable candidate and would like to work for Cambridge Past, Present & Future, please do not hesitate to apply.
We offer flexible working hours to fit your lifestyle. Working 36 hours per week, 3 shifts over 7 days. Our night shift runs from 8:00pm to 8:00am, including weekends and bank holidays.
Rate of pay: £15.22 to £16.36 per hour (inclusive of night allowance).
Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time.
Key responsibilities of the role:
- Manage shifts effectively to ensure everything runs smoothly and that care is always a top priority.
- Guide and support team members to help them develop professionally.
- Assess individual care needs, create personalised care plans, and ensure the safety and well-being of all residents.
- Oversee medication administration and ensure it’s done safely and accurately.
- Provide compassionate care, particularly in end-of-life situations, offering emotional support to residents and their families.
You will hold a Level 3 Diploma in Adult Social Care or equivalent and will be willing to work towards a Level 3 Team Leader / Supervisory Apprenticeship Standard. An enhanced DBS check will be required for this role.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Employee benefits include:
- 22 days’ paid holiday plus bank holidays, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%, subject to eligibility
- Additional rates for nights, bank holidays and overtime
- Flexible hours to suit your needs
- Affordable and quality meals at reduced cost
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives
Lister House is one of six care homes, set in the historic city of Ripon, North Yorkshire. A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependents. We offer Nursing Care, Residential Care, Dementia Care, and Day Care. The home also features a chapel and is supported by a dedicated team. As part of our award-winning team, you will receive full support with training and personal development.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
IT Service Desk Manager
Location: Birmingham, B15 1LZ
Hours per Week: 35
Term: Permanent
Salary: £57,433 per annum
We're modernising the way we deliver technology services – and we're looking for a confident, customer-focused, technically experienced IT Service Desk Manager to lead our 1st and 2nd Line Support teams through this next phase of improvement and innovation.
This is your opportunity to take ownership of a high-performing team, drive a culture of service excellence, and play a pivotal role in enhancing the IT experience for more than 1,000 colleagues across our organisation.
The Role
You'll lead the day-to-day operations of our Service Desk and Technical Services Team – managing people, processes, and performance to ensure colleagues receive a responsive, high-quality service, no matter where they're based.
Key responsibilities include:
- Coaching and developing a skilled team of Service Desk Analysts and Technical Service Engineers.
- Acting as the senior point of escalation for complex support queries.
- Embedding a proactive, data-driven approach to service improvement – monitoring key metrics like ticket volumes, resolution times, and customer satisfaction.
- Supporting the adoption of automation and self-service tools to create efficiencies.
- Building strong working relationships with suppliers, ensuring robust contract management.
- Ensuring consistent service delivery across multiple sites, including remote and on-site support.
- You'll work closely with the Head of IT Operations and other stakeholders to shape and optimise our service management approach, helping us build a high-impact, customer-focused function.
What You'll Bring? We're looking for someone with:
- Proven experience in leading IT support teams – across both 1st and 2nd line – in a fast-paced, customer-facing environment.
- A relevant ITIL qualification, a strong grasp of ITIL service management principles and hands-on experience using service and asset management tools.
- Strong working knowledge of contract management best-practice.
- Great communication and coaching skills – someone who can develop others while building a culture of positivity, collaboration, and accountability.
- A keen eye for service performance data, with the drive to act on trends and implement improvements.
- Good all-round technical knowledge of end-user support environments – including Microsoft 365, Windows, and networking fundamentals.
- Is willing to work from our Birmingham Head Office, 9am until 5pm, Monday to Friday.
Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
Closing Date: 16 July 2025
Interested?
Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please.