Support manager jobs

The challenge should you choose to accept it.......

We are so proud of what we do, and we know you will be to. Stewarding great relationships and inspiring people to choose The Hospice of St Francis to receive their committed charitable giving are absolutely key to making the Hospice the incredible place it is now and for the future.  You could be part of that.

With a rich, diverse history, which began back in 1979, we have cared for and supported over 30,000 local people.  We have a dedicated and generous supporter base, customers, donors, adventurers, fundraisers and volunteers

Today our free care supports up to 2,000 local people every year, in Herts and Bucks.

We truly are a community hospice
– built and funded by the community, to serve the community.

So where do you come in?

People are at the heart of everything we do. And you would be no different. We are all vital cogs in delivering our care and support.

We are looking for a new Regular and Mid-Value Giving Officer – someone who brings a passion for hospice care and wants to play a part in establishing an integrated individual giving programme at the Hospice of St Francis.

This is an exciting opportunity to grow the Friends of St Francis, the Hospice’s regular giving programme, develop and test creative new approaches to regular giving and optimise the programme for the digital age.

This is a role that leaves lots of room for creativity and the chance to utilise a broad set of skills to drive sustainable income for The Hospice of St Francis.

The opportunity......

You will play a central role in growing and maintaining income across the Hospice and positioning us as the local charity of choice.

You will help establish an integrated individual giving programme, review and develop our regular giving offering, the Friends of St Francis, and establish a new mid-value segment.

This role will provide the opportunity to develop and test new ways to grow the supporter base whilst driving engagement and retention.

You’ll bring creativity and a results-oriented outlook, contributing to the wider success of fundraising at the Hospice.

The must haves......

• Fundraising Success: At least three years’ experience operating and growing income in an Individual Giving Role (or with relevant transferable skills)
• Data management and analysis: Strong data analysis skills with experience of approaches to data segmentation and  developing data management systems and processes
• Project management and collaboration: Ability to manage complex projects, working collaboratively with a range of stakeholders
• Results orientated: Knowledge of developing and tracking KPIS and ability to drive regular giving that maximises ROI

The it would be great to have:

• Mid-Value Strategy: Experience of creating and executing a mid-value strategy
• Line management: Of staff or volunteers
• CRM Knowledge: Experience of DonorFy
• Hospice fundraising: Experience of fundraising in a Hospice setting
• Qualification: A relevant fundraising or marketing qualification, from CIOF or other

You know it makes sense....

• 27 days annual leave (plus bank holidays)
• Wide range of free training courses, plus personal development opportunities
• On-site home cooked food served at a reasonable rate in our bistro​
• You’ll have freedom to make decisions within the boundaries of the Job Description and charity policy and procedure
• Don’t forget a stunning setting, plus #team comradery, support and bags of positivity!

Centre 404 is a friendly, prominent and thriving charity with an excellent reputation for providing high quality support and services to people with learning disabilities and their families across 7 London Boroughs.  

The Camden Short Breaks Team, as part of the Children, Young People, Families and Engagement service at Centre 404, delivers person-centred homebased and community-based outreach support for children and young people with a learning disability.

Centre 404 is seeking a dynamic and organised Short Breaks and Family Engagement Manager to lead the development and delivery of engaging activities, workshops, and support services for children and young people with disabilities and their families. Based in North London, this role involves coordinating short breaks and family engagement activities across boroughs including Islington, Camden, Tower Hamlets, Haringey, and Enfield, in line with local authority contracts and community needs.

 Responsibilities will include:

•  ·Planning and delivering workshops, forums, well-being sessions and social events for families
• · Developing outreach programmes to engage family carers
• · Supervising volunteers
• · Using creative and tech skills to promote activities and monitor success
• · Building strong relationships with families, local services and professionals
• · Managing referrals and support plans for children and young people
• · Overseeing a team including supervisions, appraisals and team meetings
• · Maintaining accurate records and administration

An awareness of the challenges and safeguarding needs of people with learning disabilities and/or Autism and their family carers as well as a knowledge of relevant local/national policies, legislation, and current issues affecting services for our families will be essential.

We will also be looking for an understanding of person-centred planning approaches, including Short Breaks, ENCP, PBS, and support plans and a working knowledge of CQC standards and their application in delivery.

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

IT Manager
Department: Finance and Services
Responsible to: Director of Finance and Services
Location: South Kensington, London
Terms: Permanent, Full-time
Salary: £45,000 - £55,000

The Society

The Royal Geographical Society (with the Institute of British Geographers) is the learned society and professional body for geography and geographers. It is also a charity and a membership organisation. The Society was founded in 1830 and has been one of the most active of the learned societies ever since. It was pivotal in establishing geography as a teaching and research discipline in British universities and continues to play a key role in geographical and environmental education.

The Society is a leading world centre for geographical learning – supporting education, teaching, research, professional practice and scientific expeditions, as well as promoting public understanding and enjoyment of geography and providing advice to policymakers.

The Position

The IT Manager will work with our outsourced helpdesk provider to deliver maximum availability of the network, data and systems, to ensure we are secure and compliant and to provide support and training to our staff. The IT infrastructure includes an extensive wired and Wi-Fi network throughout the building with approaching 100 Wi-Fi access points. This network is critical for the smooth running of the Society’s day to day activities and the successful operation of events on the premises, which account for turnover in excess of £1m p.a.

The IT Manager will also be the internal technical/project lead on the ongoing development of the Society’s CRM system, Centrepoint’s oomi product.

Salary and Benefits:

This is a permanent, full-time post subject to successful completion of a probationary period of three months. The salary range for this post is £45,000-£55,000 per annum depending on experience and qualifications. The post is based in Kensington, London.

There are a range of benefits at the Society which include the following:

• 35-hour working week with core working hours between 10.00am-4.00pm.
• Flexible working arrangements are available with a mix of office based and home working.
• 25 days annual leave per annum plus public bank holidays.
• Society closure between Christmas and New Year, in addition to the basic annual leave
• allowance.
• Pension scheme - 3% employee, 7.5% employer.
• Group Life Assurance at four-times basic annual salary.
• Corporate eye care vouchers.
• Cycle to work scheme.
• Free 24-hour Employee Assistance helpline with available counselling support

The Society aims to be an equal opportunities employer. Applicants must have the right to work in the UK. The Society is unable to offer work visa sponsorships.

Applications must be received by 9.00am, Wednesday 27 August.
First stage Interviews are planned to take place in the week commencing 1 September.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Society aims to be an equal opportunities employer.

Applicants must have the right to work in the UK. The Society is unable to offer work visa sponsorships.

We thank, in advance, all candidates for applying and regret we are unable to write separately to those who are not selected for interview.

No agencies please.

Could you be the next enthusiastic team-player to join our award winning care home?

We are looking for caring, reliable and flexible Relief Care Workers to build on our team of experienced support staff providing care to older adults and older adults with dementia living in a residential care home in Carlisle.

The Laurels has been recognised as being one of the 20 top rated Care Homes in the region based on published reviews from residents and their family and friends

Our Carlisle service focuses on promoting independence, maintaining dignity, encouraging inclusion and supporting general health and wellbeing in a positive manner. You must be a warm, caring and trustworthy individual who is committed to the welfare of others.

Relief Support Worker Duties:

– Providing support on an emotional and practical level with personal care needs, household tasks, medication, diet and nutrition and healthy living

– Encouraging residents to engage with social activities both within and outside the home

– Develop and sustain warm and trusting relationships with service users

– Carry out general administrative duties and housing management tasks

This is a Relief Support Worker position which enables you to pick up shifts at a time that suits you, which is ideal for fitting around personal commitments, study or caring responsibilities. The flexible shift pattern includes evenings, weekends and sleep-ins.

Due to the range and abilities of our residents you will need a minimum of twelve months prior experience of supporting older adults with dementia. Our Carlisle service is on a main public transport route and is easily accessible.

As a Creative Support Bank Staff member you will have access to our free app which allows you to pick up shifts in any area of the country and provides information on the service and shifts, including directions. You will be paid weekly.

About SportsAid 

At SportsAid we exist to encourage, enable and empower the next generation of athletes to achieve their ambitions in sport and life. For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympian and Paralympian stars.

Without our support, a lot of our most talented sporting prospects would drop out as the demands of pursuing their dreams are too often impossible barriers to overcome. 

Role Overview 

The Athlete Learning and Development Manager will design and coordinate a comprehensive learning and development programme for emerging athletes, their parents and caregivers, and alumni. This will be delivered both in person and online. 

This is an exciting time for SportsAid as we expand the support we offer beyond financial assistance, building on the foundations already in place. As part of our evolving approach, we are strengthening the educational resources available to them, ensuring they have access to the guidance and tools they need to thrive both on and off the field. 

The role focuses on identifying athlete-led needs, curating training and workshop programmes, and working with external trainers and providers to deliver impactful sessions that best support SportsAid’s beneficiaries. 

A key aspect of the role is developing educational and training content for the new online community engagement platform we are developing. You will ensure content aligns with SportsAid’s objectives while meeting the priorities of partners funding dedicated hubs within the platform, which will provide training and development content in specific focus areas. You will also help adapt training sessions into engaging, shareable online resources to maximise participation and impact. 

Additionally, you will play a crucial role in planning workshop programmes for key events such as SportsAid Live, ensuring sessions are engaging, relevant, and tailored to the needs of attendees. 

This is a unique opportunity to shape SportsAid’s athlete development strategy, creating a collaborative, engaging, and needs-led programme that makes a lasting impact. 

Key Responsibilities 

Programme Development 

• Develop and coordinate a holistic learning and development programme for athletes, parents, and caregivers, addressing key areas such as financial literacy, mental wellbeing, career readiness, and communication skills. 

• Identify athlete-led needs and curate relevant educational training programmes, ensuring they align with the challenges faced by young athletes. 

• Build and maintain relationships with external trainers and subject matter experts, ensuring content meets SportsAid’s high standards and is tailored to beneficiary needs. 

• Work with trainers and providers to shape session content, ensuring clarity, relevance, and engagement for athletes and their support networks. 

• Develop structured training strands with corporate partners that align with partnership agreements and engagement objectives. 

• Devise workshop programmes for events such as SportsAid Live, ensuring sessions are interactive, impactful, and meet the needs of attendees. 

• Oversee the development of digital training content to enhance learning and engagement for our online community. 

Training Coordination and Resource Development 

• Coordinate the delivery of training programmes by external trainers through in-person workshops and online webinars. 

• Develop bite-sized digital resources from training materials to be used on our new online community engagement platform, ensuring accessibility and engagement. 

• Ensure that training content aligns with corporate partnership agreements, such as the RBC initiative, and meets funder expectations for educational outcomes. 

• Coordinate logistics for training sessions, including scheduling, facilitator briefings, and content alignment with SportsAid’s objectives. 

• Ensure training materials and sessions are inclusive and tailored to diverse audiences. 

Engagement and Feedback 

• Engage with athletes, parents, and caregivers to gather feedback on training sessions and resources, ensuring the programme evolves to meet their needs. 

• Monitor platform usage and session participation, identifying trends and opportunities for improvement. 

• Foster an inclusive and collaborative learning environment that encourages peer-to-peer engagement and shared experiences. 

Evaluation and Reporting 

• Evaluate the impact of the training programme on athletes’ personal and professional development, using data to inform future improvements. 

• Provide regular reports to senior leadership and funders, demonstrating the programme’s outcomes and alignment with organisational goals. 

• Stay informed about trends in athlete education, learning delivery, and digital engagement to ensure SportsAid’s approach remains innovative and impactful. 

Person Specification 

Essential Skills and Experience 

• Proven experience in developing and managing learning and development programmes, including working with external trainers or subject matter experts. 

• Strong project management skills, with the ability to balance multiple priorities and deliver high-quality outcomes to deadlines. 

• Excellent relationship-building and communication skills, with experience working across teams, organisations, or sports. 

• Experience in curating and shaping educational/training content, ensuring it aligns with audience needs and engagement objectives. 

• Experience developing digital learning resources and ensuring effective content delivery on online platforms. 

• A commitment to creating needs-led, inclusive, and accessible training programmes for diverse audiences. 

Desirable Skills and Experience 

• Knowledge or experience in areas such as financial literacy, mental wellbeing, or life skills development. 

• Familiarity with Mighty Networks or similar platforms for community engagement and learning delivery. 

• Experience working within a charity, sports organisation, or educational setting, particularly supporting young people or athletes. 

Hours of work: Part-time position, approx. 28 working hours a week (4 days per week), some evening and weekend work may be required from time to time, reasonable flexible work options are available. 

Location: Hybrid working (with travel to SportsAid Head Office as required) 

What We Offer 

• The opportunity to lead a transformative programme that makes a lasting impact on the lives of young athletes and their families. 

• A collaborative, supportive working environment where your ideas and contributions are valued. 

• Professional development opportunities to enhance your skills and grow within the role. 

• Salary:  A salary package of £30,400 per annum is available for this role. 

• Pension: SportsAid makes a contribution of 3%, and the employee makes a minimum contribution of 5%.   

• Healthcare: Membership of the SportsAid private health insurance scheme is available for the employee with premiums paid by SportsAid.    

• Cycle to Work Scheme: Available to all staff.  

• Death in Service Benefit: Inclusion in company scheme.  

• Season ticket loan: An interest free loan is available to all staff.   

• Holidays: 25 days per year, plus bank holidays, increasing by 1 day for each year of service, up to 30 days.    

• Flexible working: reasonable flexible and hybrid working options. 

Please apply with your CV and one page on how you meet the essential criteria by 3rd September. 

On receipt of your application, you will be sent a confidential equal opportunities form, which all applicants will be asked to complete. 

Shortlisted applicants will be invited by 8th September to have a preliminary online conversation with the Head of Programmes. 

Interviews will be held in person 22nd and 23rd September 2025 

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We’re one of the largest student-led organisations in the UK and a charity with over 52,000 members. With a staff team of more than 150, a range of services including advice, sports, representation, volunteering and an annual turnover of more than £16m, we’re a growing organisation making impact for our members. 

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

The is a 0.8FTE part time role (29.2 hours per week across 4 days) and fixed term for 24 months. This role is based at our Bloomsbury campus with flexibility to work remotely up to 2 days per week.

Do you have experience working in supply chain management, procurement or a related field? Do you have an understanding of global sustainability issues? If the answer is yes, then we want to hear from you.

Our ideal candidate will have experience developing and implementing sustainability or procurement strategies, experience of developing sustainability plans for complex organisations and good knowledge of sustainable procurement principles, environmental standards, governance and social responsibility frameworks.

For full details on this role, please view the job pack attached below.

Interview Dates 

First stage interviews will take place online week commencing 8th September.

Second stage interviews will take place in-person week commencing 15th September. 

Senior Family Support Worker (28 hrs a week)

Our client is a vibrant Surrey-based charity, committed to building futures for local people by providing services that support and assist disadvantaged and vulnerable people; their wide range of projects and activities aim to create happy, healthy and connected communities. They are now looking to recruit a dynamic Senior Family Support Worker (part-time, 28 hr a week – days flexible), providing high quality, tailored 1:1 and group support for families with children and young people aged 0-19 yrs old (up to 25 yrs for young adults with additional needs), enabling children and families to achieve and improve outcomes.

As Senior Family Support Worker, you will provide focused 1:1 and group family support, either at our client’s Family Centre in Mole Valley, out in the community or in service user’s own homes, depending on need. As Senior Family Support Worker you will provide support for the family using a variety of interventions including motivational interviewing, solution-focused approaches and accredited parenting strategies. The post holder will be required to work with families as a lone worker and will support the Family Centre Manager in the general running of the Mole Valley Family Centre. You will identify and signpost beneficiaries to a range of specialist agencies who can offer further support and will collect appropriate data and information to ensure accurate programme monitoring and evaluation.

To apply for this role, you will have demonstrable experience of working with children, young people and families, both on a one to one basis and in group settings. You will have experience of providing tailored and personalised advice, guidance and support on a range of matters, and will have significant experience of working alongside partners and other agencies in developing and implementing joint programmes.  Overall, you will be a skilled communicator, passionate about delivering high quality whole family support.

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

​​​​​​​Please note, this role will be based at the Mole Valley Family Centre in Dorking (with travel around Mole Valley district depending on service user need).

Role Overview:
We are working with a leading mission-led organisation who are seeking an experienced Senior Product Manager to take strategic ownership of their central digital platform.

This role will be pivotal in driving the next phase of website development, shaping its direction and ensuring it delivers measurable value for audiences and organisational goals. With a recently upgraded content management system (CMS) in place, the post-holder will oversee innovation, continuous improvement and future-focused product development, while managing a small team and working closely with internal stakeholders and agency partners.

This position is both strategic and operational, balancing user-centred design with organisational priorities such as revenue generation, membership, donations and wider digital engagement.

Key Responsibilities:

• Implement the interim website strategy and define future digital priorities.
• Develop and maintain a clear product roadmap aligned with organisational needs, audience expectations, and budget considerations.
• Use data, insights, and user research to guide product decisions and improve key user journeys.
• Champion best practice in digital experiences for fundraising, membership, and commercial activity.
• Own the product backlog, setting clear requirements, timelines and KPIs.
• Oversee the scoping, prioritisation and delivery of new features and improvements.
• Ensure smooth collaboration with external agencies and suppliers, securing high-quality and cost-effective outputs.
• Track product performance, monitor budgets, and ensure compliance with governance regulations (GDPR, PCI, etc.).
• Act as the central point of contact for digital product development across the organisation.
• Facilitate collaborative workshops, managing input from diverse stakeholders.
• Present progress, blockers and solutions at senior-level meetings, advocating for user-centred and evidence-based design.
• Communicate product priorities clearly across technical and non-technical audiences.
• Lead and support a team of three direct reports, setting clear goals and driving professional development.
• Foster a collaborative, inclusive, and innovative working culture.
• Role model organisational values, embedding diversity, equity and inclusion into digital product development.
• Manage digital budgets effectively, including forecasting, monitoring, and reporting.

Person Specification:

• Proven experience leading digital products in complex organisations (charity, cultural or mission-led sector desirable).
• Strong track record in defining and delivering product strategy and roadmaps.
• Expertise in SEO performance and digital growth strategies.
• Skilled in applying user research and analytics to shape decisions.
• Experience of Agile or blended delivery methodologies.
• Budget management experience, including forecasting and reporting.
• Ability to lead multidisciplinary teams and inspire collaboration.
• Strong supplier and stakeholder management skills, with the ability to influence at senior levels.
• Excellent communication skills, able to translate technical and strategic concepts for different audiences.
• Adept at balancing user needs, organisational priorities and technical feasibility.
• Skilled in setting and measuring KPIs to drive continuous improvement.
• Strategic thinker with strong operational delivery skills.
• Confident decision-maker, comfortable working at pace in a complex environment.
• Committed to inclusivity and ensuring digital products are accessible and representative.
• Passionate about digital innovation and the role of technology in delivering social impact.

What’s on Offer:

• A 12-month contract within a fantastic organisation.
• Hybrid working with 3 days per week in Central London office.
• A salary of £50,000 to £55,000 for the successful candidate.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).

We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Join Us in Protecting People While Saving Species

At Durrell Wildlife Conservation Trust, we’re not only passionate about saving species from extinction — we’re equally committed to ensuring a supportive environment for every person who contributes to that mission. Whether working with endangered animals, researching in the field, or supporting operations at Jersey Zoo, safety underpins everything we do.

We're looking for a dedicated and proactive Safety & Risk Manager to champion health and safety across all areas of our global operations.

What We’re Looking For

• Proven experience in health & safety management, ideally in diverse or multi-site organisations

• Strong working knowledge of relevant UK/Jersey H&S legislation

• Confident in conducting risk assessments, audits, and delivering safety training

• Excellent communication skills, with the ability to influence and support teams at all levels

• A practical, solutions-focused mindset with genuine commitment to people’s safety and wellbeing

• Willingness to travel occasionally to support our global conservation efforts

 Why Join Durrell?

• Be part of a globally respected conservation organisation making real impact

• Work in a unique, purpose-driven environment at Jersey Zoo

• Collaborate with passionate, mission-aligned colleagues

• Help shape the future of safety in one of the most inspiring workplaces imaginable

Closing Date: 5th September 2025

Animals Asia: Philanthropy Manager (UK/Europe Lead)
Location: UK or EU home based.
Salary: £50,000 per annum
Contract: Full-time, Permanent

At Animals Asia, we don’t just talk about compassion – we live it. Every. Single. Day. We're on a powerful mission to end cruelty and restore respect for animals across Asia. Best known for our pioneering work to end bear bile farming, we also run life-saving sanctuaries in China and Vietnam and push for long-term, sustainable change. With 400+ passionate changemakers around the globe, our movement is growing fast – and we need YOU to help lead the charge.
We’re on the hunt for an experienced major gift fundraiser to lead our philanthropy activities in the UK and EU – you will have an exceptional ability to build and maintain relationships with key existing stakeholders as well as potential new donors to help us grow our giving community in the region and supercharge our impact for animals.
 

What You’ll Do:
As our new Philanthropy Lead for the UK and EU, you’ll:

• Develop and implement strategies to cultivate, solicit and steward donors to support the charity.
• Manage a pipeline of high-net-worth individuals.
• Build strong, long-term relationships, providing exceptional donor experience, while focusing on new business research and growing your portfolio of five, six and seven figure donors.
• Deputise for other philanthropy managers where required and share your experience and ambition with the wider philanthropy team.

Who You Are:
You will have expertise and a track record in major gift fundraising, relationship management and prospect research, as well as be able to demonstrate superb donor care. You will also be an authentic and confident leader who can build a genuine and long-lasting connection between donors and Animals Asia. You will have superb communication and project management skills, and will have the ability to work flexible hours to accommodate global time-zones and travel domestically and internationally.
You thrive in remote teams, know your way around CRMs, and you’re 100% aligned with our values: Empathy. Respect. Courage. Tenacity. Most of all? You care deeply about animal welfare – and you’re ready to turn that passion into progress.

Closing date: Monday 8th September, 9am BST.

Position: Senior Officer – Direct Marketing

Contract type: Fixed-term contract until October 2026

Salary: £ 36,403 – 40,448 per annum (FTE)

Hours: Full time (35 hours) or Part time

Reports to: Head of Offline 

Location: Mark Square, London EC2A 4EG  (hybrid working) 

Key relationships:  Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters. 

JOB PURPOSE

UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious, proactive, team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team.   

In this exciting role, you will be responsible for some of our key donor development activities across direct mail, telemarketing, and digital channels. You will be a confident communicator and experienced project manager. 

You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we’d love to hear from you. 

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBILITIES

• Lead on the launch of a new RG proposition and ensure that the onboarding and onward journey is fit for purpose.

• Look for opportunities to thank our donors and communicate impact at key moments. 

• Work with key stakeholders to ensure we grow our Regular Giving file, through acquisition as well as retention.

• Manage a variety of individual giving fundraising campaigns, from agency briefing, through to launch, meeting six figure campaign targets. 

• Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey. 

• Remain flexible and rapidly respond to emergency situations. 

• Work with the Data team to identify the best approach to data and segmentation for each project.

• Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews. 

• Manage donor research and mystery shopping as required, using insights to inform creative decisions. 

• Manage campaign fulfilment. Monitor responses to identify issues and opportunities. 

• From time-to-time support with Donor Care activities if required.

• Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs. 

• Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes. 

• Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable.  

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. 

   

PERSONAL ATTRIBUTES AND EXPERIENCE  

Essential Experience 

• Experience of working in a fundraising environment. 

• Experience of scoping, briefing in, managing, and delivering fundraising campaigns.   

• Experience of managing a Telemarketing programme. 

• Experience of managing Direct Mail and email fundraising communications. 

• Experience of working with suppliers, including budget management, campaign planning and briefing.   

• Experience of data file development (in collaboration with Data teams)  

Essential Skills/Knowledge 

• Able to act proactively and identify new fundraising opportunities. 

• Able to juggle and prioritise multiple tasks, meeting programme deadlines. 

• Attention to detail and proof-reading skills, and an ability to give coherent and constructive feedback on creative and copy. 

• Sound knowledge of key retention and donor development activities. 

• Up-to-date knowledge of direct marketing best practice, trends and compliance. 

• Numerate, with an ability to analyse results and identify trends. 

• Strong presentation, communication (written and verbal) and interpersonal skills. 

• Excellent stakeholder and relationship management. 

• Proficient in Microsoft Word, Excel, PowerPoint. 

Desirable Skills/Experience 

• Experience in delivering fundraising activities in response to emergencies. 

• Experience in delivering Regular Giving proposition and/or onboarding journeys. 

• Up-to-date knowledge of direct marketing best practice, trends and compliance. 

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays (or pro-rata equivalent).
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: 2 September 2025

Interviews date: Week commencing 15 September 2025

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact UK for UNHCR through our Careers website . We will make every effort to respond to your request for assistance as soon as possible.

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Job Summary

CAAS provides an Autism and ADHD Support Service across the 8 boroughs of NW London from our base in Eastcote and offices around London. We offer information, advice, and support to ADHD/Autistic people, their families, and professionals, with the aim of improving quality of life and building neurodivergent-aware communities.

In this role, you will join the established CAAS adult team to support, educate, and empower ADHD/Autistic adults (diagnosed or self-identified) across NW London.

You will:

· Provide one-to-one information, advice, and practical task-based support.

· Facilitate online and in-person peer groups, courses and workshops sessions.

· Help develop resources that increase understanding of ADHD/Autism and pathways to support.

· Signpost to local and national services, community groups, and specialist support.

· Work with professionals to share good practice and promote reasonable adjustments so services are more accessible to ADHD/Autistic adults including delivering short training sessions to professionals.

The role requires:                             

· A strong commitment to supporting ADHD/Autistic adults to improve quality of life and self-advocacy.

· Excellent communication and active listening skills, including the ability to adapt to different communication preferences.

· Excellent organisation and record-keeping.

· Confidence in group facilitation and delivering training.

· Ability to collaborate across health, social care, education, and community settings.

· Strong keyworker/caseworker skills

· Ability to self-manage diary skills, case load and accurate record keeping.

Key Responsibilities – Supporting ADHD/ Autistic Adults

Providing individualised task-based support

· Provide one-to-one ad hoc, tailored support for pre-and post-diagnosis (with the support to be co-produced by the service user). This support may include, but is not limited to:

· Practical support with communication or executive functioning tasks and activities such as making calls, form filling, applying for benefits, and planning their week.

· Working within a “help you to do it” model, encouraging skill building and self-advocacy.

· Support with applications for further education and employment

· Maintain and update our public-facing ADHD Resource Board, and foster relationships with other support organisations to strengthen our signposting and referral pathways.

Facilitate Support Groups

· Facilitate twice-monthly ADHD Groups.

· Facilitate Parent and Carers Support group.

· Facilitate monthly pre-diagnosis support group.

· Facilitate Coffee Connect social group for ADHD and autistic adults.

· Facilitate quarterly Professional Connect Forum.

· When agreed in advance with manager provide cover for other colleagues’ projects.

Facilitate Courses and Workshops

· Deliver a 6-week Understanding my ADHD Course for newly diagnosed ADHD adults.

Front of house support and referrals process

The Specialist Adult ADHD/Autism Advisor (SAAA) will be expected to answer both written and telephone enquiries from members of the public about CAAS services, with a warm and welcoming style, so clients feel comfortable to attend our services.

SAAA will be expected to welcome visitors to the centre and provide information about CAAS and The SAAA will provide front-of-house support, welcoming visitors, answering queries, and managing the referrals process, including CRM updates, triage, and liaising with referrers.

CAAS offers a wide range of adult services, so SAAA will be expected to proactively support clients in accessing the appropriate services and provide consistent follow-up and communication. 

Other Responsibilities  - Wider support

The SAAA will be expected to contribute to the support and empowerment of ADHD and autistic adults and their families in a range of other ways, such as:

· Build and maintain strong relationships with local statutory and voluntary services, particularly within health, social care, and social prescribing teams.

· Represent CAAS by attending relevant meetings to ensure active links with local authority and voluntary sector partners.

· Stay informed about national and local developments related to ADHD/autistic adults, identifying opportunities to raise awareness and influence the development of appropriate services and support.

· Contribute to the development and delivery of training for professionals and the community by:

· Using inclusive, evidence-based language and approaches

· Tailoring content to meet the needs of different audiences

· Supporting outreach and promotion of CAAS’s training offer related to ADHD and autism in adults

Other Responsibilities  - Organisational

· To create resources and content to be used within our adult services by clients and colleagues.

· To provide written reports as required by professional agencies and CAAS.

· Assist in promoting the organisation’s services.

· Attend regular supervision and training sessions.

· Ensure project monitoring and reporting requirements are met.

· Provide regular progress reports to the Adult Service Manager/Lead.

· To comply with such policies/procedures, guidelines and codes of practice as laid down by CAAS and the Law.

Other Responsibilities

· To carry out other tasks appropriate to the post and as agreed with the Adult Service Manager.

· To actively participate and undertake training and development of self and others.

Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.

Person Specification - Essential

Knowledge & Experience

· Experience/knowledge of working with ADHD and autistic people (adults).

· Experience/knowledge of the challenges facing ADHD and autistic people (adults).

· Knowledge/awareness of reasonable adjustments, strategies, and coping mechanisms to support ADHD and autistic people’s needs.

· Qualified facilitator / demonstratable experience in facilitating groups and delivering training.

· Experience in safeguarding vulnerable adults, data protection, equal opportunities, diversity legislation, and best practice.

Values & Approach

· Understanding of inclusive, neurodiversity-affirming language and approaches when working with ADHD/autistic adults.

· Commitment to person-centred support and promoting autonomy for neurodivergent adults.

· Willingness to reflect on practice, take on feedback, and engage in ongoing professional development.

· Able to manage emotionally sensitive situations with empathy while maintaining professional boundaries and personal resilience.

Communication & Interpersonal Skills

· Strong verbal and written communication skills, with confidence representing CAAS in a range of settings.

· Ability to develop relationships with relevant statutory and voluntary sector bodies.

· Able to work independently and as part of a team, contributing to shared goals and supporting colleagues.

Organisation & Time Management

· Strong organisational skills with great time management. There is a heavy demand for the personal organisation of your workload and managing appointments, and you will need to be able to manage a diverse workload with competing demands.

· Prompt response to competing demands from clients, professionals, and colleagues.

Record Keeping & Monitoring

· Maintains accurate and timely records in line with CAAS procedures, including CRM monitoring requirements and deadlines.

· Ability to monitor work.

Flexibility & Technical Skills

· Flexible and willing to facilitate groups, courses, and workshops outside their normal pattern of work where appropriate to ensure smooth running of team.

· Computer Software Skilled (much of the work is managed via technology and computers)

Person Specification - Desirable

· Voluntary Sector Experience.

· Counselling or coaching skills.

· Knowledge of SEN / Adult Social Care Legislation.

Equal Opportunities

CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.  

We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.

CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  The successful candidate will be required to undergo an enhanced D

Corporate Partnerships Manager

Salary: £37,000 to £40,000 depending on experience
Location: London, hybrid (Mondays in the office plus one additional day in London for meetings and events)
Contract: Permanent, full-time

Make a global impact in a growing, supportive team

The Mission to Seafarers is seeking a Corporate Partnerships Manager to play a pivotal role in a team that is doubling income and scaling its global corporate programme. With partnerships already worth around £60,000 each, and dozens of engaged companies in the portfolio, this role is all about building on strong foundations.

This is not a cold new business role. Instead, you’ll focus on stewardship, upselling and deepening engagement, maximising the potential of a strong pipeline and network.
What you’ll be doing

• Manage and grow a portfolio of existing partnerships, typically in the £60k range, ensuring excellent stewardship and retention
• Upsell and cross-sell opportunities, securing new income through stronger engagement rather than cold prospecting
• Develop bespoke stewardship plans, with regular face-to-face meetings near Fenchurch Street and beyond
• Work closely with colleagues on communications and events to deliver creative campaigns and high-impact engagement
• Support on global trailblazing events, with opportunities for UK and occasional international travel
• Shape and grow employee engagement opportunities with partners

What we’re looking for

We’re open to candidates from both the charity and commercial worlds. You might already be a partnerships fundraiser or come from a corporate account management background and want to bring your skills into a values-driven cause. What matters most is:

• Relationship management expertise and confidence engaging senior stakeholders
• Experience growing accounts and securing new income (through stewardship, not cold approaches)
• Strong organisational skills and the ability to manage multiple partners with care and creativity
• A collaborative approach, enthusiasm and willingness to get involved across a growing team
• A passion for being face-to-face and building long-term relationships

Why join The Mission to Seafarers?

• A stable and ambitious organisation, financially strong and investing in growth
• Globally respected brand, with outstanding ambassadors and board-level support
• Fundraising Team of the Year nomination at the Third Sector Awards
• A collaborative and friendly culture with summer and Christmas socials, team offsites, and strong cross-team working
• Competitive benefits including 25 days leave plus bank holidays, 7% employer pension contribution, life assurance and employee assistance programme

Apply now to join a growing, ambitious team and help us deliver high-value partnerships that change lives.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We're looking for a self-starter who thinks strategically about their relationships and communication approaches, constantly identifying innovative ways to engage and influence stakeholders. You will be confident and experienced with working with a wide range of audiences from policy makers, other charities, and companies.

The policy and public affairs manager will lead on policy development and influencing at Autistica, the UK’s leading autism research and campaigning charity. This role sits within the external affairs team and will support the organisation to communicate the latest evidence and build the relationships that will ensure that the charity achieves their 2030 Goals to enable autistic people to live happy, healthy and long lives.

The perfect candidate will have experience of:

• Working in a policy role and influencing national policy
• Working within a charity or non-profit organisation
• Building and managing strategic relationships and developing partnerships
• Working with research data to develop recommendations