Support officer jobs in london, england

Make a real difference in the lives of asylum seekers!
Join New Citizens’ Gateway as an Outreach Support Officer and help deliver vital frontline support to people living in London hotels. You’ll be part of a passionate team working to reduce isolation, improve wellbeing, and empower individuals on their journey toward integration and independence.

We offer a supportive working environment with excellent benefits including:

• 6% employer pension contribution

• 34 days annual leave (including bank holidays)

• Ongoing training and professional development opportunities

New Citizens’ Gateway (NCG) is an independent, registered charity working in partnership with individuals and agencies to improve the quality of life for refugees and asylum seekers. Our aim is to reduce health inequalities, combat social exclusion and poverty, and support integration and independence.

We are looking to appoint a highly motivated and experienced Outreach Support Officer to join our small, friendly, and dedicated team. This role will focus on delivering high-quality, person-centred support to asylum seekers, particularly those currently accommodated in hotels across London.

This is a key position within NCG and will play a vital role in supporting our advice team to deliver an efficient, effective, and holistic support service tailored to the complex needs of asylum seekers and refugees.

The ideal candidate will have:

• Direct experience of supporting asylum seekers and refugees

• Strong knowledge of the asylum support system and the challenges faced by individuals in the asylum process

• An understanding of available resources and services that support asylum seekers and how to access them

• Excellent communication, negotiation, and interpersonal skills

• The ability to work both independently and as part of a team in a fast-paced environment

• A flexible and proactive approach with the capacity to manage a varied workload

• Fluency in a community language is an advantage

As our Service Desk Support Coordinator, you’ll be the friendly face of IT support at the Royal College of Radiologists. You’ll be the first point of contact for our staff, Officers, Examiners, and remote users delivering support across IT and Audio-Visual systems. From troubleshooting tech issues and managing service requests to supporting high-stakes examinations and ensuring our meeting rooms run smoothly, you’ll play a vital role in our reputable team. 

If you are a dedicated professional with a passion for technology and a commitment to delivering exceptional support, the Service Desk Support Coordinator role offers an excellent opportunity to contribute meaningfully within a respected and forward-thinking organisation.

What you’ll do :

• Providing responsive, customer-focused support via Freshdesk, Teams, email, and in person.
• Managing IT tickets and ensuring timely resolutions.
• Supporting Windows, macOS, Microsoft 365, and mobile devices.
• Assisting with onboarding, training, and documentation.
• Helping deliver seamless AV and video conferencing experiences.
• Supporting exams and events—sometimes outside regular hours.
• Collaborating with HR, Digital Products, and external tech partners.

What you’ll need :

• ITIL Foundation or equivalent experience in IT Service Management
• Hands-on experience with ticketing systems, Windows/macOS, Microsoft 365, and Active Directory
• Strong troubleshooting skills across hardware, software, and networks
• Excellent communication and customer service skills
• A proactive, self-starting attitude and a love for learning
• A commitment to data protection, security, and sustainability

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Job Title: Supporter Care Officer

 

Responsible to: Individual Giving Manager

Salary: £28,000 - £32,000

Location: USPG, 5 Trinity Street, London, SE1 1DB

Hours of work: Full time - 35 hours per week

 

 

The package also includes

· 8% employer contribution to a pension

· 25 days annual leave, plus bank holidays and additional discretionary leave during Christmas.

· Season Ticket Loan

USPG is the Anglican mission agency that partners churches and communities worldwide

in God’s mission to enliven faith, strengthen relationships, unlock potential and champion

justice.

You can find out more about our work by visiting our website.

The Job

 

Reporting to the Individual Giving Manager, the Supporter Care Officer role sits within the Communications, Engagement and Fundraising team. USPG is looking for someone with excellent communication skills and enthusiasm to join our small but growing fundraising team.  The post holder will be the first port of call for all incoming communications and will work closely with the Individual Giving Manager to ensure that our supporters feel valued. The role is also responsible for maintaining the data and developing supporter care processes. 

You

You are highly organised, enthusiastic and flexible with a passion for delivering an excellent supporter experience. The ideal candidate will have experience in customer service, data handling and administration. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will be used to co-ordinating a varied workload, working in close collaboration with colleagues and delivering to deadlines. They will have excellent IT skills and experience of working with databases.

How to apply

Please complete the application form and equal opportunities form.

If you would like to discuss the role, please feel free to contact Natasha.

Closing Date: 9th June 2025

Interview Dates: Week commencing 16th June 2025

This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust to support Carers of people with mental health conditions.  This project will work to support Carers through one-to-one support, outreach, training and peer support groups.

About The Role: 

Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role.  You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups and deliver training and outreach sessions at different locations across the borough. 

Key Requirements Include: 

• Lived experience of Caring for someone with a mental health condition 

• Knowledge and understanding of mental health and the associated challenges and support needs. 

• The ability to work within the principles and values of peer support. 

• Confidence supporting people on a one-to-one basis. 

• Experience of / ability to facilitate peer support groups and training. 

• Clear communication and good interpersonal skills  

• Efficient organisation and time management skills 

• Developed IT skills, with experience using databases and communication platforms. 

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024 – now 6 years in a row!

The newly formed Transformation function in 2024 brought together the Project and Programme management and Change teams. Teams which were either established or grown to support the Target Operating Model, Oracle and Dimensions Online implementation – all critical elements of our Change Programme.

The creation of a Transformation Officer role compliments the existing structure and Transformation future aims and I have attached the structure of the team for you to review.

A fantastic opportunity for someone looking to make a difference in the organisation so if you enjoy a varied and very interactive role with stakeholders then please explore the opportunity.

The Transformation Officer post will become a focal point of support to Transformation leaders, a member of the Change Review Forum and Portfolio Steering Group.  Will provide support across the Transformation function in a wide-ranging role.  From performing a system administrator role for our portfolio management system (which is yet to be live), preparation and analysis of key outputs for reporting. Through to acting as a bridge between projects/activities and relevant stakeholders, ensuring that our people are engaged, and the business is ready for the project/activity outputs when transitioned to business as usual. 

The closing date of this role may close early depending on volume of applications.

About the role - Your main duties will include: 

• Carrying out a crucial role in managing, maintaining and supporting the portfolio management system. Performing advanced tasks in the system, providing user support, facilitating workflow improvements.
• Support the delivery of transformation interventions to ensure buy-in and commitment to organisational change and facilitate successful project/activity outcomes.
• Analysing impact on specific groups, working with Change Review Forum and Portfolio Steering Group to schedule optimal slots for delivery.
• Support activity and monitoring, helping to track the effectiveness and success of transformation activities, gaining the data required and updating plans and approaches accordingly.

About you - The successful applicant will have: 

• Previous experience of working in a transformation, change or project related role
• Possess strong organisational skills, being able to prioritise workload and meet deadlines
• Experience in the preparation and analysis of key outputs for reporting and presentations
• Able to listen to colleagues and the people we support and demonstrate an understanding of their working requirements

The rewards

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’ 
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 
• Employee Assistance Programme 
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People' 
• Discounted health and dental cover 
• Life Assurance 
• Bike to Work Scheme 
• Season Ticket Loan

Apply now

We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
As Disability Confident Leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees.
As part of our commitment to making reasonable adjustments we can offer support to complete your application.
We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

We are seeking a Dementia Carers Support Officer who can make a positive difference to the lives of unpaid carers in the diverse communities of Redbridge. We are a Queen's Award winning charity with over 30 years experience of supporting unpaid carers in Redbridge. The post holder will focus on supporting carers of someone with dementia, by providing them with advice, information, referrals and access to peer social and learning activities.  The role requires an understanding of health and social care services, particularly in relation to support for unpaid carers and someone who can show compassion and understanding to carers in crises or facing complex challenges.  A key outcome is ensuring carers can live a healthy and fulfilling life alongside caring and not be at risk of acute isolation.

This is a varied role, suited to someone with the experience and confidence to lead peer groups, activities, outreach and work with professionals at all levels.  There is plenty of scope within the role to develop new services in response to carer needs.  The post holder will work within a team of Community Support Officers. This is a job-share post with an existing part-time Dementia Support Officer.  The role is based mainly in Ilford and throughout Redbridge, with some home working.

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.

About the role:

We are looking for people interested in providing compassionate support to people affected by mental health problems. This includes supporting people with severe mental illness, and carers, families and friends.

In our main SANEline Support Officer position, you will help our service to provide support by telephone, email and text, as well as supporting a team of our skilled volunteer. SANEline is a confidential service open 365 days per year, providing support to service users with a wide range of mental health problems.

This is a Bank role of 2-3 shifts per week, including some weekend work, with working hours of 2.30-10.30pm, on-site at our London office.

Working on SANEline services requires empathy and resilience and we take pride in providing a nurturing environment and unwavering support to our teams. We are keen to hear from people with counselling, psychology or therapy qualifications.

Salary: £15.46

About you:

- You must ideally have experience of working in the mental health field.

- You are personable, highly compassionate, and genuinely interested in supporting people from all walks of life.

- You are a warm and confident communicator.

- You can work collaboratively with your team and volunteers to ensure delivery of a high-quality service on SANEline.

What can you expect?

- To work within SANE’s framework, including regular check-ins, debriefs, and weekly team meetings. To receive training specific to your role.

- To become part of an established and diverse team.

- To gain exposure to a wide range of mental health problems.

- To gain valuable practical experience in providing emotional support to vulnerable people.

- A culture where team members support and learn from each other.

- A warm supportive and encouraging environment.
 

Requirements: 

• Ideally 1 year mental health work experience 
• To undergo an enhanced DBS check
• Expected start date – late June 2025
• For bank staff - availability of a minimum of 1 day every week
   

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis
 

Closing date: Wednesday 4th June at 12pm (midday).
 

To apply: Please complete your application before the closing date, addressing all areas on the person specification (downloadable below) and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.

European Movement UK has a significant internal governance structure comprised of a Board of 20 people (meets online 8 times per year), a National Council of approx. 100 members (meets online 6 times per year) and four standing committees (meeting frequency varies). The Governance Support Officer will play a crucial role in supporting the proper function of these bodies.

Key responsibilities - Governance

• Governance admin, including: managing the governance calendar, arranging meetings, sending emails to the Board and the Council, chasing reports and papers to be submitted on time, document management.
• Supporting the chairs of the standing committees in their admin, including managing calendar invitations, supporting Zoom access, minute taking, record keeping and document management.
• Supporting the communication and smooth running of internal elections
• Helping to organise the Annual General Meeting, usually held in mid-November, in line with EMUK’s constitution.
• Helping to organise other governance related events, as required
• Supporting the consistent use of online workplace tools (eg Zoom, Google Workplace, etc.)
• Handling relevant email correspondence, liaising with other members of staff and external parties as required.

Key responsibilities - Admin

• Diary management for the CEO
• Handling correspondence, liaising with other members of staff and external parties as required
• Arranging team meetings, taking notes and overseeing an actions log
• Dealing with staff recruitment (placing ads, managing applications, arranging interviews, producing contracts, supporting new starters)
• Occasional general admin support, including organising deliveries, picking up mail, answering phones and monitoring shared inboxes as required.
• Any other duties commensurate with the role

Person specification

• Significant experience (minimum 2 years) in an equivalent governance support or office role (governance officer, secretary or admin support, office manager)
• Excellent attention to detail
• Excellent organisation and people management skills
• Strong command of the English language
• Ability to prioritise and multitask efficiently
• Strong communication skills
• Excellent IT skills, including good working knowledge of Google Docs, MS Office, Slack, Zoom etc.
• A flexible team player
• Discretion and tact
• Able to demonstrate commitment to the European Movement’s values
• Experience of providing support to a board or other governance body (desirable)
• Experience of using a CRM (especially NationBuilder) (desirable)

About the European Movement UK

The European Movement UK is the only organisation in the UK dedicated to rebuilding Britain’s relationship with the European Union. We’re cross-party, home to pro-Europeans of all backgrounds who believe that Brexit was a catastrophic mistake. We’re also a grassroots, membership organisation with over 26,000 members and 100 local campaign groups across the country.

This is an exciting time to join the organisation, as we're in a period of growth and expansion.

Role information

Title: Governance support officer
Reports to: CEO and Deputy CEO
Salary: £30k pro rata (£24k for 28 hours)
Contract type: 28-35 hours per week (negotiable), permanent
Location: Based in our London Office, but with an element of home working
Flexibility: Flexible as to how the 28 hours are arranged across the week.

Out of hours working: There is a requirement for out of hours work, with regular online meetings on weekday evenings (roughly twice/month) and occasionally on Saturdays (roughly three per year). We operate a TOIL policy for out of hours working

How to apply

To apply for this role please complete the application form which can be found on the European Movement website.

As part of the application process, you will need to upload an anonymised CV and a personal statement outlining why you are interested in this role.

The closing date is 09:00 on Wednesday 04 June 2025

DIRECT APPLICATIONS ONLY - NO AGENCIES

Please note, we are unable to accept any applications from people who do not currently have the right to work in the UK, or who are not currently resident in the UK

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with 77 million visits every year.

We are currently looking for a Visitor Support Officer to join us on a seasonal basis from June to November, working 36 hours per week (Monday to Friday).

The Benefits

• £27,864- £29,500 per annum, pro rata, depending on experience.
• 26 days' annual leave plus public holidays
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a fantastic opportunity for a customer-facing professional to join our amazing organisation and work in some of London’s most iconic spaces.

You’ll discover a warm and welcoming work environment alongside a great range of health & wellbeing benefits, reward schemes and learning and development opportunities to ensure you’re equipped with everything you need to excel in your role.

In addition to this, you’ll be working in an oasis of green set in the London skyline meaning you’ll have the best of both worlds; all of the advantages of one of the greatest cities on earth as well as the calm and serenity of beautiful parkland.

So, if you want to develop a rewarding career with our prestigious organisation while working in the heart of London, apply today!

The Role

As a Visitor Support Officer, you will provide excellent customer service by triaging and responding to visitor support queries.

Responding to phone calls and emails, you’ll record relevant information and investigate and respond to complaints, escalating where necessary to support a speedy resolution.

Additionally, you’ll ensure our CRM system is updated with visitor correspondence.

About You

To be considered as a Visitor Support Officer, you will need:

• Experience of working in a customer-facing environment or customer service back office
• Experience of office IT applications including MS Teams, Outlook, Word & Excel
• The ability to remain calm and polite under pressure
• Excellent written and verbal communication skills

Other organisations may call this role Administrative Officer, Administrative Assistant, Visitor Experience Officer, or Customer Service Officer.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

So, if you are interested in this unique opportunity as a Visitor Support Officer, please apply via the button shown. Successful candidates will be appointed on merit.

Rinova Ltd is an established and successful employee-owned company, with headquarters in Central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision, and we were granted funding under the Mayor’s ESF Academies Programme, to set up the Creative Academy. Since its launch, the project has successfully supported dancers to enhance their professional development and is now delivering a range of courses as part of the Mayors Adult Skills provision. 

Free accredited courses in Dance Leadership, Performance Skills and Investigating Enterprise Skills, offer learners the opportunity to develop their skills and potential career opportunities. 

This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations.

About the job

Rinova Ltd are currently seeking an experienced Dance Tutor and Learning Support Officer for their Creative Re Work Programme, with a background in the arts and creative sector, keen and able to work with young people and adults entering or re-entering the world of work.

The successful candidate will be committed to helping people achieve their potential and to assist with the delivery of our accredited courses in London locations. We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. An understanding of the very specific barriers and considerations, that those within, (or transitioning into) the creative sector, face.

The successful candidate will also be required to be competent in collaboratively designing lesson plans, learner timetables and schemes of work.

In addition, be able to conduct learner reviews, competent marking abilities of learner portfolios, demonstrate effective administrative skills and deliver high quality information, advice and guidance.

The role will be offered initially on a part-time basis mainly working across London boroughs and the office, with the opportunity to work remotely on occasions. There may be potential for this to become a full-time post in the future. You will be required to complete a practical assessment as part of the interview process.

About us

Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders.

We are an Approved Centre for the delivery of accredited courses with both NCFE and the Leadership Skills Foundation, Awarding Bodies. We have been awarded a Matrix Accreditation, which is recognition of our high standards of IAG delivery, and we have Centre of Excellence status from the Leadership Skills Foundation.

This is an ideal opportunity for someone who has experience in the arts, has developed excellent networks and understands the issues facing those entering the sector. The successful candidate will have a commitment to supporting individuals and want to be part of an organisation, which changes lives for the better.

Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.

Closing date: 17th June 2025

 

Job description

Delivery and line management

• To assist in the delivery of practical dance and performance skills classes as and when required.
• To manage a caseload of participants requiring Information, Advice & Guidance (IAG), mentoring and confidence building
• Completing appropriate action plans and reviews with participants
• To act as the single point of contact for small caseload of participants
• Complete marking of learner portfolios and reviews in a timely manner, ensuring high quality assurance standards
• To identify suitable referral partners i.e. universities, colleges, established networks, dance and community organisations from which to recruit course participants
• To communicate effectively with stakeholders, clients and team members
• To confidently deliver high quality teaching, information, advice and guidance
• To efficiently complete relevant paperwork, ensuring that accurate records are kept

Development of training materials and delivery

• To develop lesson plans, schemes of work and learner timetables that support delivery of the outcomes
• To provide resources relevant to individual courses
• To ensure that accurate records are kept for all sessions with appropriate sheets signed and stored
• To assist in the development of training materials to support the delivery
• To use available networks to recruit course participants from appropriate organisations
• To liaise with stakeholders and partners to develop effective referral mechanisms and future possible collaborations

 

 

 

Person Specification (skills knowledge and experience required)

Please address all points in your supporting statement and give examples

• Competent practical skills and/or experience as a performance artist. Dance conservatoire training, University education or equivalent with at least 3 years' experience.
• Practical experience of having worked within the creative industries and an understanding of the challenges faced by those either entering or transitioning within the creative sector.
• Some experience of working ( in a formal or informal capacity) with adults or young people aiming to access employment in the creative industries or wishing to retrain, would be an advantage.
• Existing networks which can be utilised to enable you to meet your targets in relation to recruitments and progression routes. Ability to develop networks in support of organisational goals
• Good IT skills and the ability to produce professional presentations and training materials
• Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint),
• Experience of designing content across various social media platforms and knowledge to be able to implement this in a work environment to promote the work of the projects
• Ability to work to tight deadline and targets
• Able to create engaging and motivating training materials
• High standard of organisation, written and oral communications skills
• Good understanding of the social and educational issues relating to a multi-cultural cohort and how this relates to learners
• Able to prioritise a diverse workload working to strict deadlines, pre-empt upcoming issues, and solve problems
• The successful candidate must be willing to work outside normal working hours on occasions and travel within London Boroughs to deliver at satellite locations

Work setting: Hybrid
Salary: Between £29,000 and £31,500 per annum
Contract: 3-6 month FTC, full-time (37.5 hours per week)
Location: London
 
Are you an IT professional who is immediately available and experienced in Azure, SharePoint and Intune?
 
We are currently recruiting an IT Support Officer to support our client with they project. In this role, you will provide comprehensive IT services to staff and volunteers, including the setup and maintenance of hardware, software, networks, and telephone systems, as well as ensuring their security and efficiency. You will also support with the development of an IT manual for the organisation.
 
Your day-to-day duties will include:

• Implementing change requests.
• IT Documentation: Creation and maintenance of IT department processes, procedures, site documentation, and user guides.
• Technical Skills: Experience with Intune, SharePoint, and Windows 11. (ITIL and project management experience are desirable.)
• Device Setup: Configuration of laptops and mobile phones (with provided instructions).
• Physical Tasks: Occasional light manual handling (primarily laptops and network equipment).
• Travel: travel to various UK office locations.

 
Essential Skills: 

• Technologies: Proficiency in Azure, Intune and SharePoint.
• Documentation Skills: Experience creating and maintaining IT documentation (processes, procedures, user guides).
• Communication & Customer Service: Effective communication skills with demonstrable customer service experience.
• Technical & Administrative Proficiency: Demonstrable IT and administrative skills, including MS Office 365 and understanding of IT networks/infrastructure.
• Organisational & Time Management Skills: Excellent organization, planning, and time management skills.

 
Please note that there might be the need to work out of office time on occasions.
 
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About Migrateful

Migrateful is an award-winning social enterprise and registered charity founded in 2017. Our mission is to support refugees and migrants facing barriers to employment and integration in the UK by offering training, paid work, and a supportive community.

Our chefs come from diverse backgrounds, often shaped by displacement, modern slavery, or gender-based violence. Through our programme, they train to lead cookery classes for the public and corporate groups, helping them build confidence, improve English skills, and gain meaningful work experience.

Since 2017, we’ve supported over 110 chefs to deliver 5,000+ classes to 55,000 participants—creating more than 30,000 hours of purposeful employment and community connection.

About the Role

The Operations Support Officer plays a vital role in ensuring the smooth running of Migrateful’s cookery classes and the overall effectiveness of our operations. 

A key deliverable of this role is also overseeing our invoicing processes. You’ll be responsible for performing bi-weekly checks, ensuring timely and accurate payments to cookery class hosts (Facilitators) and cookery class teachers (Chefs), and supporting improvements that help us better track the real cost of our classes. Your work will directly impact the financial clarity and efficiency of our operations, making this a crucial responsibility within the team.

You’ll also play the important role of supporting Facilitators by creating practical guides, coordinating training and skills-sharing sessions, gathering feedback, and maintaining up-to-date documentation such as health and safety records. 

Alongside this, you’ll help manage other key areas of Operations like responding to customer and volunteer queries, coordinating volunteers for public and corporate classes, and supporting process improvements around our use of Salesforce.

This role would suit someone who is proactive, organised, and comfortable juggling a variety of tasks. You’ll need to be confident working with systems, have a good eye for detail, and thrive on improving how things work.

Person specification

Essential

• Experience working in an operations, administrative or coordination role 

• Good attention to detail particularly in handling data, documents and financial information

• Confident engaging with a wide range of people from staff, freelancers and customers

• Ability to work independently and proactively, using initiative to troubleshoot and resolve issues

• Confident user of IT systems, particularly Google Workspace and CRM software (e.g., Salesforce)

• Willingness to undertake reasonable responsibilities beyond the scope of the job description

Desirable

• Experience creating, updating, and maintaining user guides and training materials

• Willingness to provide occasional out-of-hours support.

• Knowledge of food safety and hygiene procedures, or possession of a relevant qualification (e.g. Level 2 Food Hygiene)

Key Responsibilities

Invoicing

• Perform bi-weekly invoice checks and capture these on SalesForce

• Support the continuous improvement of invoicing systems to enhance cost reporting and financial accuracy

Support Cookery Class Hosts (Facilitators) 

• Coordinate the recruitment and onboarding of new Facilitators

• Regularly update and improve Facilitator user guides and training materials

• Maintain regular communication with Facilitators, including announcements and process updates

• Carry out in-class observations and provide constructive feedback to Facilitators

• Provide out-of-hours remote support for Facilitators

• Share and implement improvements based on Facilitator feedback and survey results

Volunteer Coordination

• Respond to volunteer queries and troubleshoot the Volunteer Portal

• Ensure adequate volunteer coverage for all cookery classes

General Operations Administration

• Maintain up-to-date operational records (e.g. DBS checks, risk assessments, food hygiene certificates)

• Complete ad hoc administrative tasks (e.g. equipment inventories, printing and laminating recipes)

• Support the implementation of operational policies across venues and staff
   

Cover and Additional Support

• Occasional out of hours support to facilitators

• Provide cover for the Venue Coordinator during annual leave ensuring::

  • Food orders are placed for classes and demos

  • Store food items in line with food safety standards

  • Respond to customer queries via the general hello@ mailbox

Systems and Process Improvement

• Contribute to the improvement of internal systems and processes, including support for Salesforce streamlining

• Office based admin e.g. purchasing office supplies, tracking equipment

• Support with onboarding and off boarding of staff members

Job Profile

CAFOD’s mission in the Catholic community of England and Wales is to inspire and equip Catholics to actively engage in the Church’s efforts to overcome poverty and injustice. Our regional teams focus on recruiting and supporting a dedicated group of volunteers within parish and school communities, empowering them to educate, engage, and inspire others to act in solidarity for the common good. Regional teams also collaborate with clergy and other representatives across the Catholic community to ensure CAFOD’s volunteer programme is aligned with faith life.

The primary purpose of this role is to provide administrative and communications support to the Community Participation Coordinators across England and Wales, with a focus on the West & Wales region as the first point of contact. This includes coordinating administrative tasks performed by office volunteers and identifying opportunities for process improvements. The role also involves volunteer recruitment administration, overseeing and training Office Volunteers, and ensuring effective database management.

This role can be based anywhere in the UK including our head office in London, working from home, from one of CAFOD’s Volunteer Centres, or a combination of both. The role requires occasional travel to London and other areas within the East & West side of the country. Travel expenses will be reimbursed, and time off in lieu will be granted for travel beyond normal working hours.

This is a full-time position (35 hours per week) and reports to the Volunteer Support and Development Coordinator.

Key Responsibilities Overview
The post holder will play a key role in driving smooth, efficient operations across CAFOD’s West & Wales region. As the go-to person for admin excellence and volunteer support, you’ll work closely with your line manager and colleagues in the East to streamline processes, improve systems, and keep everything running like clockwork.

You’ll lead on volunteer recruitment and engagement—welcoming new volunteers, managing onboarding, and ensuring everyone feels valued, equipped, and inspired to support CAFOD’s work. Your people skills and attention to detail will shine as you manage applications, data entry, and training coordination.

Communications will be at the heart of your role. You’ll create engaging e-bulletins and social media content that keeps our community informed and motivated, while ensuring messages are clear, consistent, and aligned with CAFOD’s wider goals.

You’ll be the guardian of accurate data, working with office volunteers to maintain up-to-date records that support smarter outreach and efficient workflows. Your collaborative spirit will help strengthen connections across teams, share best practices, and contribute to creative new approaches for engaging communities.

This is a role for a proactive, organised, and people-focused individual who’s excited to innovate, solve problems, and make a tangible impact in a supportive, values-led organisation.

Safeguarding

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Person Specification

Understanding our context

1. Understanding Catholic identity: sympathetic knowledge of the life, culture and structure of the Catholic Church in England and Wales and an ability to work effectively within it and especially an understanding of parish community life.
2. Understanding CAFOD: ability to express what motivates people to volunteer for, and support, CAFOD and the main activities in which Catholic community primarily participate. Being informed about, supportive of, and actively promoting our anti-racism work.

Working together

1. Managing ourselves: strong interpersonal skills including an ability to develop personal relationships quickly and to convince others.  Ability to be self-motivated and able to work in isolation linking with different people in a variety of contexts; confident with articulating support required for you to work well.
2. Working with others: builds positive and fruitful partnerships, particularly with volunteers; works effectively as part of a team which may work at a distance to ensure sharing of good practice and shared workload; being willing and able to help other team members and be helped to achieve delivery of shared objectives.
3. Communicating: ability to identify how best to communicate instructions and processes clearly and how this helps achieve the objectives CAFOD seeks to deliver and how to share knowledge and information across teams.

Making change happen

1. Managing resources: confident with processing data for planning, monitoring and reporting:  proven time-management, data-management and organisational skills/experience of delegating tasks clearly and making improvements to processes.
2. Achieving results: ability and willingness to focus on achieving efficiencies, especially in support of regional plans for community participation and income growth.
3. Managing our performance: ability and willingness to work to targets and achieve results.

Job-Specific Competencies

Administrative Process Improvement:

Proven ability to assess, streamline, and document administrative processes. Strong organisational skills are required to manage a variety of tasks and ensure efficient delegation to volunteers. Ability to identify inefficiencies and propose practical solutions to enhance office operations.

Volunteer Recruitment & Engagement:

Expertise in recruiting, onboarding, and maintaining volunteer engagement. You will build strong relationships with volunteers, ensuring their experience is positive and aligned with CAFOD’s mission. Experience in using volunteer management systems and managing volunteer data is essential.

Communication & Content Creation: Strong written and verbal communication skills, with experience in producing engaging content for e-bulletins, newsletters, and other media resources. Ability to tailor messaging to different audiences, ensuring clarity and consistency in CAFOD’s communications.

Data Management & Accuracy:

Attention to detail is crucial for maintaining accurate records. Experience with databases, data segmentation, and ensuring data integrity is essential. A strong understanding of data protection standards, including GDPR, will be necessary.

Collaboration & Team Communication:

Effective communicator with internal teams, ensuring smooth communication and alignment across various regions. Ability to foster positive working relationships and collaborate across teams, both virtually and in person. Proficiency with communication tools like Microsoft Teams and Zoom is required.

Training & Support:

Experience in delivering training to volunteers and staff, ensuring they have the necessary skills and knowledge. Ability to provide ongoing support to regional office volunteers, helping them succeed and contribute effectively to the team.

Adaptability & Problem-solving:

Flexible and resourceful, able to adapt to changing priorities. You will be expected to identify challenges and propose solutions to keep operations running smoothly.

Commitment to CAFOD’s Mission & Values:

A deep understanding of CAFOD’s mission and Catholic social teaching, with the ability to align volunteer engagement and administrative activities with the organization’s goals of addressing poverty and injustice.

Use of Digital Tools & Systems:

Competence in using databases, Microsoft Office Suite, and collaboration tools. Ability to train volunteers in these systems to ensure smooth operations across teams.

Project Management & Accountability:

Ability to manage multiple projects simultaneously, ensuring tasks are completed within deadlines and to a high standard. You will be responsible for delivering results aligned with CAFOD’s objectives.

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves contact with children, young people and vulnerable adults, or has responsibility for people who will do, and applicants will be subject to specific checks related to safeguarding issues.  If based in the UK the post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service).  If the post is based outside the UK the post holder will be subject to a different checking process.

 

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.

Please click here for a full list of CAFOD’s Staff Benefits

Come and join us and help make a real difference in the lives of the world’s poorest communities.

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.

DUTIES AND KEY RESPONSIBILITIES

Overview
•Support the Supporter Retention Manger (Loyalty) to design and deliver MAP’s individual giving retention strategy. Including bespoke welcome and ongoing multi-channel supporter journeys, for UK and international supporters 
•Support the Supporter Retention Manger (Loyalty) to review individual giving retention activities and supporter journeys – developing a strategic approach and annual planning with a focus on regular giving and growing life time value
•Champion an insight-driven, supporter-led approach across campaigns and collaborative projects
•Responsible for the day to day management of campaigns and projects

Campaign Management 
•Work with the Supporter Retention Manager (Loyalty) to optimise MAP’s regular giving programme and supporter journeys across Individual Giving, through a variety of online and offline channels
•Support and project manage income and retention campaigns to our warm audiences to maximise income and loyalty. Including but not limited to: data segmentation, scheduling, feedback management, agency liaison, results monitoring and end of campaign analysis
•Work with the Individual Giving Officers (Cash, Digital, Legacy and Offline Acquisition) to provide the best supporter experience possible, tailoring to and identifying different audience segments
•Support with the development of audience segmentation and testing plans to improve life-time value, retention and multiple levels of support
•Ensure processes and systems are in place to track and meet KPIs, including development of robust testing plans to optimize campaigns based on insight 
•Write compelling email copy, build and schedule email sends

Manage relationships with internal stakeholders and external suppliers
•Build strong relationships with internal teams and external suppliers to ensure seamless campaign delivery and holistic supporter experience 
•Manage the day-to-day relationships with external agencies and suppliers, including telemarketing agencies, print-houses, fulfilment houses and creative agencies etc 
•Manage internal stakeholders through various processes, including copy and artwork sign off, and data analysis 

Collaboration and cross-organisation working 
•Support the Supporter Retention Manager (Loyalty) to achieve strategic objectives including improving retention and growing annual income, monitor income and expenditure budgets and use database analysis to inform and improve the sustainability of fundraising   
•Support cross-team and cross-organisational campaigns and projects, including the annual Impact Report
•Work with teams across MAP to source compelling stories, programmatic information and impact stats suitable for campaigns
•Work with colleagues across MAP to align Fundraising campaigns with other areas of MAP’s work e.g. the Advocacy, Campaigns and Communications team, and Programmes team

Reporting and insights
•Championing a test and learn approach: identifying opportunities, developing tests and reporting on results
•Ensuring campaigns are set up in order to effectively track and monitor performance so lessons learned can be carried forward
•Reporting on campaign performance and conduct end-of-campaign reviews - analysing data to spot trends and make recommendations for future campaigns
•Proactively share insight and promote individual giving by internally communicating the impact of retention, supporter journeys and committed long-term supporters (regular giving) 

Invoice processing and administration
•Support the management of the Individual Giving budget, including the processing of invoices and other expenditure documents, working on MAP’s account software, X-ledger 

General responsibilities
•Support with other areas of the Individual Giving programme where necessary
•Responsible for ensuring all communications meet regulatory requirements and internal and charity sector best practice guideline
•Support the mission, ethos and values of MAP
•Support and promote diversity and equality of opportunity in the workplace
•Abide by organisational policies, codes of conduct and practices
•Treat with confidentiality any personal, private or sensitive information about individual organisations and or clients or staff and MAP data

PERSON SPECIFICATION

Experience

Essential
•Experience of working in Individual Giving or Fundraising with a proven record of achieving income generation targets OR Experience of working in Individual Giving/Supporter Engagement with a proven record of developing supporter journeys, audience insight and retention campaigns that improved retention and sustainable income. MAP welcomes applications from people with relevant transferable experience e.g. marketing.
•Able to adapt approach to difference audiences to balance delivering the best supporter experience and meeting campaign KPIs
•Able to confidently analyse data and extract insight to identify trends, behaviour and opportunities
•Ability to write engaging and compelling direct marketing copy 
•Excellent research, writing, proof reading and copy-editing skills
•Strong organisational and time management skills, with the ability to manage multiple priorities and projects 
•Proficiency in the use of MS Office applications, particularly Excel and Word

Desirable
•Experience working with a Customer Relationship Management (CRM) system, especially Microsoft Dynamics 
•Experience working with international charities, humanitarian aid, emergency appeals 

Personal attributes

Essential
•Excellent communication and interpersonal skills, with the ability to engage and collaborate effectively
•An ability to apply awareness of diversity issues to all areas of work
•Take a proactive approach in managing workload, taking accountability for tasks and working well as part of a team 
•Commitment to MAPs anti-discriminatory practice and equal opportunities
•Commitment to the aims, values and ethos of MAP: Solidarity, Integrity, Impact and Dignity
•The ability to work weekends/evenings on occasions in the case of emergencies 

Disclamer:

Interviews will take place on Microsoft Teams with the Supporter Retention Manager (Loyalty) and Supporter Retention Manager (Cash). The interview will be a competency based Q&A, and questions will be sent in advance.

If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact email on advert 

 Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within the person specification