Support planner jobs in hersham, surrey

As Director of Finance you will lead on all financial aspects of the transtion as the Movement for Reform Judaism and Liberal Judaism merge to form a single unified organsation, Progressive Judaism.  This post will provide crucuial oversight during this period of change, laying foundations for strong financial governance and operational excellence in the new entity.

Working closely with CEOs, senior staff and trustees across both organisations, you will oversee the creation and implementation of robust financial systems, controls and reporting lines whilst ensuring compliance with statutory requirements.  Managing and supporting a finance team, you will ensure continuity of outsourced finance services to existing partner organisaitons during the transition as well as ensure continuity of high-quality financial services across both MRJ and LJ.

As a qualified accountant you will have strong exerpeince in charity finance, including SORP and audit preparation.  A proactive, solutions-focused mindset, with the ability to manage competing priorities is essential.  With proven experience in mangaging organisational change or mergers, you will be an excellent people leader with oustanding communicaiton skills.

So why join us?  You will be part of a progressive, values-driven movement at a historic moment of transformation!  You will work with passionate colleagues and board members, helping to build infrastructure that supports vibrant, inclusive Jewish communities across the UK.

Make a Difference Where It Matters Most 

At Home-Start Richmond, Kingston and Hounslow, we believe that childhood can’t wait. We’re a vibrant, community-rooted charity supporting families through the critical early years of parenting. Our volunteers and staff work side-by-side with families, offering emotional and practical support, building confidence, and creating lasting connections. 

We are now seeking a dynamic Impact and Operations Manager to join our passionate team and shape the future of our services.

About the Role 

This is a unique opportunity to lead our impact and operations strategy, ensuring we have the insight, tools, and systems to deliver high-quality support to families. You’ll play a pivotal role in measuring and communicating our impact, supporting strategic decision-making, and ensuring smooth day-to-day operations. 

Key Responsibilities 

• Lead and manage data collection, evaluation, and reporting across all family support services 

• Develop tailored reports and insights for internal and external stakeholders 

• Collaborate on funding applications with the CEO and Head of Marketing & Fundraising 

• Oversee administrative systems and policies, including GDPR compliance and HR processes 

• Manage office operations, including tech support, premises, and general administration 

• Contribute to strategic planning and service innovation using data and insight 

• Strengthen our presence across local and national networks in partnership with the Senior Management Team 

What You’ll Bring 

• Strong experience in managing and interpreting data to drive impact and inform strategy 

• Strategic thinking with the ability to manage multiple projects and deliver results 

• Confident with technology and quick to learn new tools and systems 

• Excellent communication and interpersonal skills to build strong relationships 

• A curious, analytical mindset and a passion for telling the story of our work 

Why Join Us? 

• A flexible, hybrid working model co-designed with our team 

• A supportive, inclusive, and values-driven culture 

• A chance to make a tangible difference in the lives of local families 

• Excellent pension and generous annual leave 

Money Ready envision a financially fluent population. We teach practical money management skills through impactful financial education programmes - from budgeting and saving to investing. 

We are looking for an experienced Senior Finance Manager, who  will be responsible for the financial management and reporting of the organisation. Able to manage the day-to-day financial analysis and reporting requirements for Money Ready, and provide input for strategic financial planning. Using a business partnering model, ensure all budget holders are fully supported in their roles. Responsible for the delivery of all management accounts, budget, forecasts and donor reporting as well as the annual statutory accounts. Ensure all income and expenditure is accounted for in a timely and efficient manner. Helps deliver Money Ready’s strategic objectives, identifies the key financial risks and develops the internal controls environment.

The Senior Finance Manager will be a member of the SMT. This role will lead or contribute to the implementation of new financial systems, tools, or procedures that improve efficiency, compliance, and transparency.

Working across Money Ready

You will work with colleagues across the country as we continue to develop and grow the organisation. Contribute to areas of the organisation that are ‘outside’ your immediate focus acting as trusted counsel to those in roles or teams that are different to yours. Embed yourself into the organisation – recognising that our strategy and business plan are yours to deliver and that our culture is shaped with you and by you. Comply with all Money Ready management processes – helping us to help you do the best job you can.

Key Responsibilities

• Ensures the timely and accurate production of all management and annual accounts and all forecasts in accordance with best practise and statutory requirements.
• A key business partner who provides value added business support and financial insight to the SMT and colleagues throughout the Charity.
• Provides financial insight to development team to assist with fundraising bids, prepare donor budgets, and ensure donor reporting and compliance throughout the grant life cycle.
• Responsible for delivery of all statutory and regulatory compliance, including statutory accounts, certification officer returns, Charities Commission, VAT and all payroll taxes.
• Responsible for fortnightly payment runs processing. Supervise and assist with the sale invoices processing and regular credit control. Monthly reconciliation of all Money Ready’s bank accounts.
• Responsible for monthly payroll including monthly and annual RTI reporting to HMRC, pensions payments, annual payroll processing and relevant reconciliations.
• Work with auditors on preparing the audit strategy and manage annual audit process, providing all the relevant paperwork during the audit process.
• Be a positive change champion for the organisation, identifying key impact areas and priorities and supporting change programmes and strategies in both finance and across the Union as a whole.
• Prepare quarterly VAT returns with reconciliations and reporting. Line management, objective setting and performance reviews for direct report.
• Establish and maintain a robust internal controls environment that is fit for purpose but uses a risk-based approach to the establishment of processes and procedures.

Personal Specification

• You will need to show;
• Experience Substantial experience in a finance or accounting role (including at management level) in a not-for profit organisation.
• Substantial experience in the preparation of monthly management accounts and year end accounts.
• Substantial experience in processing monthly payroll using QuickBooks Payroll and Sage Payroll.
• Line management experience, including objectives setting and performance reviews.
• Experience in charity accounting principles, especially with regards to grants and restricted funds.
• Demonstrable experience of business partnering with multiple, non-finance stakeholders.
• Experience of establishing financial systems including business plans and budgets.

Skills and abilities

• Qualified accountant (ACCA/CIMA/ACA). Finalists to be considered.
• Attention to detail and numeracy critical thinking.
• Excellent verbal, written and presentational skills.
• Excellent analytical skills.
• Ability to demonstrate tact, diplomacy and to deal appropriately with confidential information.
• Ability to work in a confidential manner.
• Good team player but self-motivated and able to work independently.
• Commitment to openness, honesty, inclusiveness and high standards.
• Well organised, efficient, proactive and able to meet deadlines.
• Flexible hands-on approach with ability to take initiative on developing new ideas and systems.

Knowledge

• Working knowledge of Sage Intacct including reporting.
• Experience of working with third parties e.g. suppliers.
• Detailed knowledge SORP and VAT as applicable to charities.
• Ability to interpret financial data for strategic decision making.
• Experience of processing VAT returns including compliance with making Tax Digital and PAYE. 

Working Conditions: Limited travel will be required for attending meetings or events within the UK. Flexibility in working hours may occasionally be needed to meet the demands of the role.

Please submit a supporting statement letter with your CV. Money Ready is committed to equality, effective diversity management, and fostering an inclusive workplace culture.

This job description is subject to regular review and may evolve to meet the needs of Money Ready, ensuring ongoing alignment with the organisation’s objectives and compliance with relevant legislation. Please also note this post is subject to satisfactory references, one of which must be from your current or most recent employer, and DBS/equivalent checks.

Would you like to work with children under 5, providing activities that help them to grow and develop?

Are you interested in helping to build a community that enables parents to connect, learn from and support each other?

Are you looking for a part-time, term-time only role that fits around other commitments? 

The Winch’s Family Support programme for parents and children under five makes a big difference for families. We work alongside parents to navigate the joys and challenges which early parenthood brings. We want parents to be confident to make choices that support the health, and happiness of the whole family. We create safe, inclusive and nurturing groups, courses and activities for parents and their young children. 

• Are you ready to kickstart your marketing career in a role where every task helps make education more accessible?
• Do you enjoy bringing ideas to life through creative content and campaigns?
• Are you looking for a varied, supportive role in a friendly, remote-first team?

Then this could be the role for you.

Learning on Screen is looking for a proactive and enthusiastic Marketing Assistant to join our team. This entry-level role is ideal for someone looking to build hands-on experience across digital marketing, events, and communications, while supporting the promotion of our products, services, and partnerships. You will work closely with our Head of Marketing & Sales and Business Development Officer to help drive awareness, engagement and income generation—through campaigns, content, events, and CRM activity.

What you will be doing

• Supporting the delivery of marketing campaigns that promote our services and drive revenue
• Helping manage content across platforms, from LinkedIn posts to website updates
• Assisting with the planning and delivery of online events and webinars
• Updating our CRM, supporting lead generation, and preparing basic performance reports
• Coordinating marketing materials and tracking assets and deadlines
• Contributing to market research and keeping up with developments in the education sector

What we are looking for

• A qualification or relevant experience in marketing, communications, or a related field
• Great organisation and time management skills
• Excellent written communication and attention to detail
• A team player who’s eager to learn, take initiative, and grow
• Some experience with content, digital platforms, or event coordination (even through volunteering, coursework or internships)

You will be part of a small, supportive team working to make a big impact. If you are looking for a role where you can learn by doing and grow your skills in a creative, flexible environment—we would love to hear from you.

About us
Learning on Screen is a membership organisation that champions the use of moving image and sound in post-16 education. We give educators and students access to millions of films, TV programmes and radio broadcasts—spanning over a century—and support our members to use this content confidently and creatively. From expert copyright advice to innovative partnerships, we help bring teaching to life and open up new possibilities for learning. If you're passionate about education, media, and meaningful impact, you’ll feel right at home here.

We are now seeking a strong project manager with great people skills and an eye for detail to join as our Head of Operations. Join The Fore, the UK’s only venture philanthropy fund dedicated to backing the best small charities, and play a key role in achieving our goal of getting the most innovative solutions from grassroots to nationwide impact.

Reporting into the Director of Operations, you will lead the delivery of The Fore’s grant rounds, which are the core engine of our impact. You’ll  oversee our Programme Team and pool of Strategic Applicant Consultants (SACs) and will make sure the strongest proposals reach our  funding panels. The role is a key part in achieving our goal of getting the most innovative solutions from grassroots to nationwide impact.

You’ll drive our workshops and peer learning programme, enabling small charities to develop the skills and networks to take their solutions to  the next level. You will also take forward newer strategic initiatives, including our scale-up funding rounds and the launch of high-profile charity showcases that connect our most impactful organisations with government, funders and policy influencers.

Alongside this, you’ll own our impact and learning work, ensuring we capture and communicate the difference our work makes. You’ll work  closely with senior colleagues and be supported by the small but mighty Programme Team (a Programme Officer and Programme Assistant)  who you will also be line managing.

Key responsibilities

• Grant-making: Lead the end-to-end delivery of our core funding and scale-up programmes, from shaping programme design to ensuring the strongest applications reach our funding panels. You’ll keep the process running smoothly, support and steer our SACs, and maintain a  strong focus on quality and impact. This includes oversight of our Salesforce grants system, working with specialised contractors to ensure it  supports effective delivery.
• Strategic Applicant Consultants (SACs): Lead the recruitment, training, support and retention of our SAC pool, making sure they’re equipped,  motivated and connected. You’ll foster a strong sense of community and shared purpose across this talented group.
• Impact and monitoring: Lead The Fore’s impact and monitoring work, including producing our annual impact report and sector insights, and  commissioning external contractors for deeper analysis when needed. You’ll also ensure our portfolio is on track to deliver its plans, and support  organisations to adapt and thrive when challenges arise.
• Charity showcases: Spearhead our new high-profile showcase events, connecting outstanding small charities with policymakers, funders and  influencers.
• Peer learning and workshops: Maintain strategic oversight of our learning events for our portfolio, including peer-to-peer sessions and  workshops designed to build the skills and knowledge small charities need to maximise their impact.
• Funder engagement: Collaborate with the Partnerships Team to align programmes with funder interests and help build strong, enduring relationships.
• External representation: Represent The Fore by speaking at events, building relationships, and engaging with funders, networks, and sector  partners.
• Line management of Programme Team members – currently consists of the Programme Officer and Programme Assistant.

This is a broad and evolving role with plenty of scope to shape new initiatives and strengthen existing systems as the organisation grows.

Candidate profile
Skills and experience:

• 7+ years of professional experience in the business, public or third sector
• Strong project or programme management track record, with the ability to juggle multiple workstreams and deadlines
• Experience managing volunteers and/or direct reports
• Skilled at engaging a wide range of stakeholders and adapting communication style as needed
• Experience working in or with small charities or social enterprises is a bonus, but not essential. We’re looking for transferable skills and a clear  commitment to social impact

Attributes and mindset:

• Meticulously organised and confident managing complex logistics and timelines
• Excellent attention to detail, especially when coordinating multiple inputs and deliverables
• A clear, persuasive communicator and motivated people manager, able to bring others with you, maintain momentum, and foster collaboration
• Solutions-focused, curious, and energised by learning and problem-solving
• Comfortable in a small, fast-moving team and excited by the chance to take real ownership

Location: Vox Studios, 1–45 Durham Street, London, SE11 5JH (hybrid working, working from home on Wednesdays and Fridays)
Contract and salary: £50,000 (if full time). We’re ideally looking for someone able to work full time but would consider 3.5 days+ per week for  the right candidate. However, the role does require you to be in our London office three days a week.
Start: As soon as possible from August 2025

Deadline for applications: Monday 14 July, 9am.

This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.

Are you driven by a commitment to social justice and equality? Do you want to utilise your expertise to support vulnerable women and children in their fight against inequality and discrimination? Southall Black Sisters has the perfect opportunity for you. We are seeking a dedicated Immigration Solicitor to provide specialised, personalised advice to our clients, empowering them to make informed decisions about their future.

The postholder will support and contribute to Southall Black Sisters’ (SBS) research, policy and campaigning work by developing and delivering high-quality, intersectional research that:

• Strengthens the evidence base on violence against women and girls (VAWG), particularly as it affects Black, minoritised and migrant (BMM) women and girls.
• Centres the lived experiences of victim-survivors, using participatory and coproduced research methods.
• Informs SBS’s advocacy, public education and service delivery strategies through accessible, impactful research outputs.

Working closely with senior staff, frontline colleagues and external partners, the postholder will design and contribute to research projects, gather and analyse qualitative and quantitative data, and produce clear, well-structured outputs including reports, policy briefings and presentations. They will be supported to develop their research skills and will be encouraged to bring creativity and rigour to exploring the structural inequalities that shape the lives of the women SBS supports.

By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

About the role:

As a Project Worker for Complex Needs, you will play a crucial role in transforming the lives of adults who have experienced homelessness or rough sleeping. By providing compassionate, high-quality support, you’ll help individuals facing multiple challenges, such as mental health issues, substance use, trauma, and offending behaviour. You’ll assist them in navigating their path to recovery and stability by connecting them with vital services, empowering them to overcome barriers and improve their overall wellbeing.

But the impact you’ll have doesn’t stop there. You will foster hope and resilience by guiding clients toward opportunities for personal growth, training, and employment. You’ll help them build meaningful relationships, engage with their community, and gain the confidence to lead independent, fulfilling lives. In a dynamic hostel setting, you’ll collaborate with a wide network of specialists, offering a tailored, holistic approach that guides clients toward independence and community engagement. Your work will be instrumental in creating lasting change, inspiring clients to believe in their potential, and helping them break free from the cycle of disadvantage. At Single Homeless Project, this is not just a job, it's an opportunity to make a real difference and build a meaningful career.

About you:

• A non-judgemental approach to working with multi-disadvantaged clients and to promote a strengths-based approach.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
• Experience helping people to identify personal goals and supporting them through a process of change, including managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
• Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 29th June at Midnight

Interviews: Tuesday 8th July at our Stacey Street service in Islington

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. 

We are supporting a leading professional body with the search for a Financial Planning and Analysis Manager to lead the finance business partnering function – playing a key role in supporting the achievement of the organisation’s aims and objectives through the provision of reliable data, financial modelling and insights.

Bringing your business partnering mindset, and excellent service delivery skills, you will be joining at a time where the organisation is investing in new back-office systems and a new finance system. You will therefore play a pivotal role in embedding new ways of working, and you will lead the continued development of effective financial analysis to facilitate informed decision making across the organisation.

In order to be considered for the role you will have a recognised CCAB qualification, and be able to demonstrate significant experience in roles focusing on Financial Planning and Analysis. You will be adept in implementing and utilising financial analysis tools and business models, demonstrate a customer focussed approach, have excellent interpersonal skills and the ability to challenge constructively at a senior level.
 
To learn more about the recruitment process for this opportunity, please reply to this advert with an updated copy of your CV in the first instance. A member of the TPP team will then be in touch with details of how to apply. Alternatively, contact Matt, Lisa or Sema via [email protected] or 0207 198 6060 to arrange a confidential discussion.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

London Play is seeking a part-time Partnership Fundraiser to lead on securing income to support its vital work, in particular through strengthening and developing its partnership with London Play Design. This is a flexible and autonomous role, ideal for an experienced professional with a strong background in fundraising strategy, relationship-building, and making grant applications.

About London Play (LP)

London Play is a small, influential charity with a mission to ensure that every child in London has the time, space and freedom to play outside every day, close to where they live. In a crowded city, the availability of safe, accessible places to play is under constant threat. We work with groups across the capital to help them provide more and better play opportunities for children, as well as advocating and campaigning for play as an essential part of a healthy childhood. Supporting and promoting London’s unique staffed adventure playgrounds is also a key focus for our work.  

About London Play Design (LPD)

London Play Design is a not-for-profit Community Interest Company and social enterprise established in 2017, formerly a department within London Play. We specialise in designing and improving community play spaces across London. With a deep commitment to play, we aim to create vibrant, engaging, and safe environments for children and families, underpinned by community involvement and sustainable practice.

Job Description

We seek a skilled and proactive fundraiser to support LP in submitting funding applications to support its partnership with LPD and developing long-term fundraising capacity. The first key task will be to collaborate with both organisations to create a strategic fundraising plan aligned with our programmes, with a strong emphasis on championing play and supporting adventure playgrounds in continuing their essential community work.

Key responsibilities will include developing and implementing a fundraising strategy to secure income from a diverse range of sources; and researching, identifying, developing and submitting funding applications and proposals to relevant trusts, foundations and other grant-making bodies.

The ideal applicant will have at least five years’ experience in fundraising, donor development, or grant writing – ideally including partnership arrangements – as well as a demonstrable understanding of the value of play and the outcomes it contributes to for children and for communities. They will be highly organised, with exceptional written and verbal communication skills and a proven ability to achieve income targets and meet application deadlines.

For more details download the job description and person specification below.

We believe that a diverse workforce drives innovation and better decision-making and are actively seeking to build a team with a variety of backgrounds, skills, and perspectives.  We encourage applications from all qualified individuals, including those from underrepresented groups.

Be part of something extraordinary at Epilepsy Society. We are seeking a value’s driven Legacy and Individual Giving Lead to join a charity that provides world leading support for people with epilepsy through Care, Research and Advocacy. 

Key Accountabilities 

• Responsible for the end-to-end management of the Legacy Marketing Programme, including Gifts in Wills
• In collaboration with the Individual Giving and Philanthropy Manager, develop and evolve the Legacy Marketing Programme, including In Memory and Tribute Fund marketing, in alignment to the Charity’s mission and strategic goals
• Execute and further develop a comprehensive legacy strategy, with a focus on retention and income growth through, tested supporter journeys, digital channels and automation. Planning for journeys to end with a gift in a will
• Optimise and create supporter journeys to increase propensity to give and drive loyalty and consideration among legacy and individual giving prospects
• Responsible for aligning legacy acquisition and retention marketing to the individual giving programme, to maximise uptake and engagement. In conjunction with their manager, work together to develop new ideas and best practices to improve the number of legacy pledges and the income from In Memory fundraising to increase annual gift amounts
• Achieve income targets that support the delivery of fundraising goals aimed at delivering in excess of £3m+ per annum
• Campaign Management: Plan, execute, and evaluate multi-channel fundraising campaigns, including direct mail, email, and social media, to maximize giving. Keep track of results and flag under or over performance in a timely manner

For the full job description, please download the recruitment pack attached. 

The post holder should demonstrate our people values of CAIRO (Caring, Accountable, Improving, Respectful and Open.

What we can offer

•    27 days annual leave + bank holidays, with the ability to buy and sell annual leave 
•    A generous Employee Referral Scheme (refer a friend and earn up to £150) 
•    Length of service awards
•    Access to shopping discounts and cashback with thousands of retailers through Purple Rewards
•    Staff recognition scheme 
•    Excellent training and development opportunities
•    Group Pension
•    Life Assurance (2x your annual salary)
•    Confidential, supportive Employee Assistance Programme, accessible 24/7
•    Salary Finance, offering you products linked to your salary and tailored to your individual circumstances. Providing services such as loans, advances, savings and financial education

On-site, there is plenty of free car parking, a Café and beautiful grounds to work in and be surrounded by.

If you have the right skills and experience and are inspired to apply, please do so by uploading your CV and covering letter explaining how you meet the person specifications of the role.

A DBS (Disclosure & Barring) check will be required before appointment is confirmed.  

We reserve the right to close the post early once we have received a sufficient number of applicants: please submit your application as soon as possible to avoid disappointment. 

We are seeking an enthusiastic and detail-oriented Fundraising and Events Coordinator to support our growing portfolio of physical fundraising events. The successful candidate will play a key role in coordinating and delivering a range of challenges and events, from local charity walks to international treks and marathons. This is an ideal position for someone early in their career who is passionate about events, fitness, and purpose-driven work.

This hands-on role will help you build valuable experience in events fundraising, logistics, supporter care, and campaign delivery while working across teams to ensure each event achieves its fundraising goals.

Job Title: Helpline Contact Centre Manager

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £49,538 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full time, Permanent 

Hours: 37.5 hours per week, As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

This is an opportunity to join Refuge as a Helpline Contact Centre Manager for the National Domestic Abuse Helpline, the role is designed to provide high quality practical and emotional support to Deputy Managers across the NDAH, the postholder is also responsible for the ongoing management of our contact centre, the platform that survivors use to contact the NDAH.

The National Domestic Abuse Helpline provides a national gateway to services and survivors across the UK fleeing domestic abuse, working in consultation with the Senior Operations Manager. The post holder is required to be a strategic leader, a versatile individual with excellent people management and interpersonal skills along with knowledge of domestic abuse, housing, welfare and legislation. The post-holder will be responsible for the ongoing management of our contact centre Genesys, a platform that helps us support our survivors and professionals contacting the NDAH.

As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 8 July 2025

Interview Date: 15 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Position: Volunteer Coordinator
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office based in London with flexibility to work from home
Salary: Starting from £26,384 per annum plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*you’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Are you passionate about engaging communities and empowering volunteers? The MS Society is looking for a Volunteer Coordinator to support our Community, Events & Retail Fundraising team. You’ll play a key role in recruiting, supporting, and developing volunteers, helping us achieve our mission of improving the lives of people affected by multiple sclerosis.

As a Volunteer Coordinator, you will:

• Plan and manage volunteering opportunities across our income generating activities.
• Recruit and onboard new volunteers, ensuring an outstanding experience.
• Create and deliver engaging volunteer campaigns to grow our community.
• Support and maintain strong relationships with volunteer organisations and local partners.
• Monitor and improve volunteer engagement and retention to strengthen our impact.

About You

We’re looking for someone who:

• Has experience working with and recruiting volunteers.
• Can build strong relationships with diverse communities.
• Has excellent organisational and communication skills.
• Is confident using IT systems, including Microsoft Office and CRM platforms.
• Is creative, enthusiastic, and passionate about supporting the MS Society’s work.

Join us in shaping a stronger volunteer community that will drive our fundraising efforts and help us continue delivering vital support and research for people affected by MS.

Closing date for applications: 9:00 on Thursday 10th July 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.