Support service coordinator jobs in London, greater london

In this role you will ensure the smooth running of the centre, alongside the Senior Coordinator and volunteers who support the reception function. You will possess strong abilities in organising and prioritising your own workload and demonstrate a flexible, proactive approach to your work.  As this role is the welcoming face of Open Age, you will possess strong customer service skills alongside a friendly manner, whilst behind the scenes, multi-tasking a variety of tasks.  This role would suit a person who loves being in a busy environment and can maintain a calm exterior when under pressure.

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlining needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.  

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the East Midlands region, which includes: Derbyshire Leicestershire Lincolnshire Northamptonshire Nottinghamshire Rutland

There will be occasional travel around the East Midlands Region and you may be required to travel at short notice for face to face meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East Midlands would be valuable.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

Closing date: Midnight on Sunday 22 February 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.  

Interviews:  TBC

This is an exciting role working with the guidance of the Peer Coordinator and in partnership with the London Joint Working Group, local substance use services, the Harm Reduction Peer Support Lead  will support the delivery of a peer led needle and syringe program (NSP) across the borough of Hackney at SWERVE the Harm Reduction Hub. This will include supporting delivery of the service and developing relationships and partnership working with local statutory and voluntary service providers who provide support and care for our potential client group.

The Female Harm Reduction Peer Support Lead will assist in the delivery of secondary NSP provision, naloxone distribution and educational workshops to communities where women are in need including outreach from the Hackney Harm Reduction Hub to for example sex workers, BAME communities, LGBTQI and people who suffer domestic and gender based violence, with a view to enhancing harm reduction provision across the area.

The role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1. 

Both full time and part time applicants will be considered.

About us

The Lucy Faithfull Foundation (LFF) is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy.

About the role and you

This is a key role in a fast-paced, collaborative communications and advocacy team helping to deliver real impact in the prevention of offline and online child sexual abuse across the UK.

As a communications all-rounder, you’ll report to the Communications Manager and support colleagues across the team to deliver engaging, accessible and effective communications that help prevent child sexual abuse.

You’ll play a vital role in supporting our digital channels, campaigns and content creation - from social media and newsletters to website updates and printed materials. You’ll help us maintain a consistent, engaging and professional presence across our communication platforms and contribute to us achieving greater awareness of our work.

Here are some of the skills we’re looking for and we’re happy to support the right candidate to grow and learn on the job:

• You’ll be confident using social media to reach different audiences and be able to design multimedia content that’s engaging and on-brand.
• You’ll be a strong writer and editor, able to tailor content for different platforms and audiences - from short social posts to longer-form blogs and newsletters.
• You’ll be familiar with website content management systems (like WordPress) and ideally have some experience with paid digital campaigns (e.g. Google Ads, Meta).
• You’ll be organised and proactive, able to juggle multiple tasks and support colleagues across different projects and teams.
• You’ll be comfortable using data and analytics to evaluate and improve communications.
• You’ll be a team player with a positive attitude, keen to learn and contribute to our organisation’s mission.

You’ll be energetic, curious, and solutions-focused, with a good eye for detail and a passion for delivering impactful, creative communications across our platforms and channels. You’ll be comfortable working independently and collaboratively, and able to build strong relationships with colleagues and external partners.

Most importantly, you’ll be committed to our mission to prevent child sexual abuse.

For a more detailed job description, please review the job pack.

What you’ll get from us

We offer the following benefits:

• Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month)
• NEST pension
• 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period)
• Up to 5 days’ learning and development per year
• Flu jabs & eye tests
• Season ticket loans
• Charity discounts
• Employee assistance programme
• Option of private healthcare with Benenden

How to apply

We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline.

To apply, please download the job pack and return your completed documents by Monday 2nd March. In person interviews are scheduled to take place on Tuesday 24th March for shortlisted candidates.

Please note that only applications with all sections completed will be reviewed during shortlisting. Previous applicants need not reapply.

If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.

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High Trees is seeking a Youth Employment Support Service Coordinator for our Build Your Future programme. Build Your Future is a targeted youth employment project supporting young people aged 16–24 who are not in education, employment or training (NEET). The project provides holistic, person-centred support combining outreach and engagement, pastoral support, employability skills development and progression into education, training or work.

The project is primarily delivered in-house by High Trees, working in partnership with other local delivery partners. Build Your Future focuses on young people facing multiple barriers, including care-experienced young people, migrants and refugees, young people with SEND, and those experiencing social or economic exclusion.

The Build Your Future Project Coordinator plays a central role in ensuring the effective day-to-day delivery of the project. Working closely with High Trees delivery teams and partner organisations, the postholder will coordinate outreach and engagement activity, support the provision of high-quality pastoral support for young people, and ensure strong project coordination, monitoring and reporting.

This role will suit someone who is highly organised, collaborative and passionate about supporting young people facing multiple barriers into education, training and employment.

The role requires a balance of coordination, communication and relationship-building skills. You will work closely with colleagues across Employment & Careers and Children, Young People & Families teams, as well as with delivery partners, to ensure Build Your Future is delivered to a high standard.

The post holder will also play an important role in monitoring and evaluation, maintaining accurate records and supporting reporting requirements linked to external funding.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnerships to tackle unfairness and ensure everyone has an equal chance to thrive.

Key Responsibilities

Partnership delivery and coordination

• Act as the primary day-to-day contact for delivery partners, supporting advisors and caseworkers to operate effectively within the agreed delivery model.
• Coordinate partner onboarding, ongoing engagement, and operational problem-solving across the delivery partnership.
• Support partners to use agreed systems, processes, and referral routes consistently and effectively.

Health system engagement and referrals

• Work with NHS Trusts, ICBs, and healthcare professionals to maintain clear and effective referral pathways into the service.
• Support engagement within health settings to ensure the service is accessible at key points in the cancer pathway.
• Monitor referral patterns and work with partners to address gaps or barriers to access.

Workforce development and shared learning

• Support training, induction, and shared learning activity for delivery partners and their advisors or caseworkers.
• Facilitate the sharing of good practice, learning, and insight across the partnership.
• Work with internal quality and training teams to support consistent, high-quality practice.

Data, insight, and reporting

• Support delivery partners to understand and meet data and reporting requirements.
• Contribute operational insight and qualitative learning to funder reporting and programme reviews.
• Use data and feedback to identify delivery risks, improvement opportunities, and emerging trends.

General

• Escalate risks, capacity issues, or delivery concerns to the Head of Partnerships in a timely way.
• Work in line with Toynbee Hall policies and procedures, including safeguarding, data protection, and equality.
• Undertake other reasonable duties as directed by the Head of Partnerships or senior management.

Person Specification

Experience and knowledge:

• Experience working in a partnership, coordination, or programme support role within a charity, public-sector, or health-related setting.
• Experience supporting delivery partners, advice services, or multi-agency projects, for example through coordination, liaison, or operational support.
• Some experience of working with, or alongside, NHS organisations, healthcare professionals, or public-sector partners, or the confidence to develop this quickly.
• Understanding of referral-based services and how people access support through different organisations.
• Experience contributing to monitoring, reporting, or evidencing activity for funded projects, for example through data collection, reporting returns, or qualitative feedback.

Skills and competencies

• Strong organisational and coordination skills, with the ability to manage multiple tasks and partner relationships at the same time.
• Good communication skills, with the ability to build positive working relationships and represent a service professionally.
• Ability to work collaboratively across organisational boundaries and know when to escalate issues appropriately.
• Confidence using IT systems, including databases, spreadsheets, and standard reporting tools.
• Ability to gather information, track issues, and communicate updates clearly to colleagues and partners.

Personal attributes

• Proactive, reliable, and well-organised.
• Comfortable working as part of a team with clear management support.
• Willing to learn and develop confidence in system-facing partnership work.
• Positive, solutions-focused approach to problem-solving.
• Commitment to inclusive, person-centred practice and Toynbee Hall’s values.

In addition to the essential criteria outlined above, the ideal candidate will also meet the following desirable criteria:

• Experience working in advice services, welfare benefits, financial wellbeing, or health-inequalities programmes.
• Experience supporting training, induction, or shared learning activities for partners or colleagues.
• Familiarity with NHS structures, commissioning environments, or VCSE–health partnerships.
• Experience working on Macmillan-funded or similarly funded programmes.
• Understanding of safeguarding and data protection in partnership delivery contexts.

Core Benefits 

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Please download the full Job Description for more details of the role and our other employee benefits

About the Foyer Federation

Young people who experience homelessness are more likely to experience it later in life too. Our purpose is to break this cycle.

For over 30 years, we have led a national network of 51 Youth Foyers, reaching approximately 3,100 young people aged 16-25 who can’t live at home every year.

Youth Foyers are more than a place to stay: they are thriving communities, with people - not circumstance - at the heart. By building on young people’s strengths, talents and aspirations, Youth Foyers offer a holistic living and learning opportunity for young people to realise their power and purpose, and move on equipped to thrive as independent adults.

What we do

Through community of practice events, consultation and training, and our quality development programme, we provide youth supported housing services with infrastructural support to adopt and deliver an impactful Youth Foyer service.

By working with services to build their resilience to external challenges, capacity to work holistically with young people, and high quality provision that centres youth voice, we increase the number of young people who move on from supported housing with the power and agency to thrive.

We’re now looking for a passionate programme coordinator with a flair for building positive relationships to join our team in the north west of England.

As Network & Programme Coordinator, you will be responsible for developing and nurturing relationships with staff and young people in our Youth Foyer network.

By proactively listening to the network’s needs, ambitions and experiences; offering coaching and development opportunities; and guiding Youth Foyers through our accreditation programme, you will support services to develop and deliver transformational opportunities for young people who can’t live at home.

You will also be responsible for the delivery of funded programmes for and with young people (16-25) and staff in north west Youth Foyers.

Find out more and apply

If you’re a proactive relationship builder with a passion for enabling young people to realise their power and purpose, we’d love to hear from you. 
More information on the role, who we’re looking for and how to apply can be found in the job pack on our website.

Our Senior Coordinator is primarily responsible for all Member and supporter engagement and stewardship across the year. They build and develop relationships with individuals, support event delivery and manage all communications from content creation to delivery. This includes e-newsletters, fundraising appeals and ad-hoc communications that increase engagement, retain loyalty and raise funds.

We are looking for someone who is creative, has strong communication skills, the ability to work independently, and take ownership of projects – ensuring they run smoothly and effectively. You’ll have a sound understanding of thoughtful stakeholder engagement, marketing communications and tools, and enjoy sharing with people the impact of their support.

Build a resident-led network of community support on the Bourne and Tybalds Estates (in Holborn & Covent Garden ward).  The project focuses on estates experiencing high levels of deprivation and inequality, supporting residents to develop skills, confidence and ownership so they can shape, deliver and sustain community-led activities, events and campaigns.  Getting involved now offers the chance to shape the project itself and work with people to create a truly empowering, enriching project making a difference to people’s lives. 

We are seeking someone who:

• Can engage with the community in an open, accessible and inclusive way to understand their needs
• Has experience involving volunteers in ongoing, active participation in their community
• Is confident organising themselves and others

The person who currently leads ADUKs education and training work is moving into an exciting new role within our team. We’re now looking for someone marvellous to take on part of their work, alongside some exciting new initiatives we want to develop. We’re not looking for a direct replacement - we want someone who will relish the opportunity to shape and grow this role into something truly impactful, supporting our work and strengthening the sector.

Key Purpose: The postholder will play a key role in strengthening knowledge, understanding, and best practice both within the sector and externally with service providers and the public, helping to remove barriers for assistance dog partnerships.

Internal focus: Coordinate the learning and development of ADUK member organisations, ensuring access to high-quality resources, training, and support to maintain knowledge sharing and best practice development across the sector.

External focus: Deliver education engagements and training to stakeholders, including businesses, service providers, and the public, through ADUK’s wider education initiatives and the new Corporate Allyship Programme.

Key Responsibilities

Learning:

• Manage ADUK’s shared Learning Management System (Moodle) and training platform, supporting members to make the most of the available content and resources.

Knowledge Sharing:

• Collaborate with staff and volunteers from member organisations and candidates to identify learning needs and expertise.
• Coordinate engaging and effective knowledge-sharing programmes aligned with member needs.

Education Delivery:

• Work with ADUK colleagues to coordinate and deliver engaging education initiatives, both in-person and virtually, for service providers and public services.
• Coordinate logistics for external training events, including venues and registrations.
• Support delivery of training for the ADUK’s Corporate Allyship Programme in collaboration with relevant colleagues.

Partnerships and Collaboration:

• Identify opportunities to work with external bodies, partners, and stakeholders to deliver training and share knowledge with the wider community.

Evaluation and Impact:

• Evaluate and assess the effectiveness of knowledge-sharing programmes and external training and explore how best to leverage this evidence. 
• Prepare and present impact reports to inform continuous improvement.

Essential Knowledge, Skills and Attributes:

• Recent and relevant experience (3 years +) in designing and delivering in-person and online training and educational workshops and programmes.
• Excellent presentation and facilitation skills, with the ability to engage diverse audiences.
• Experience in managing learning management systems (LMS) and digital learning tools, (preferably Moodle based LMS)
• Excellent organisations skills with the ability to prioritise tasks and coordinate multiple organisations and stakeholders.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
• Confident relationship building skills.
• A collaborative and adaptable approach to teamwork, with the ability to work effectively as part of a small team that sits within a large membership network.
• Be able and willing to travel extensively (across England, Wales and Scotland) to deliver in person training.

All applicants should be aligned with ADUK’s values of championing a standards-based approach to the training and welfare of assistance dogs.

See Recruitment Pack for more information and full job and person spec. 

Are you an organised, compassionate leader who thrives on making a difference in your community? Hornsey Foodbank is seeking a proactive Foodbank Coordinator Manager to oversee our daily operations, support volunteers and ensure the smooth running of the food bank,and strengthen our partnerships across the local area. The job is home-based but must be able to attend Hornsey Foodbank, Middle Lane Methodist Church, N8 as required.

About the Role

This is a new and vital role for Hornsey Foodbank, leading the smooth running of our operations and supporting our volunteer team. You’ll manage stock and ordering, coordinate volunteers and, ensure safe and compliant practices and help build positive relationships with our partners, donors, and community.

What You’ll Do

• Manage and support our dedicated volunteers.
• Oversee stock control, ordering, and relationships with suppliers.
• Ensure our processes (including volunteer management, day-to-day finance, and safeguarding) run smoothly.
• Act as the first point of contact for partner agencies and the public.
• Maintain strong operational standards, including food hygiene and data protection.
• Support Trustees with reporting, compliance, and communication.

What We’re Looking For

• Experience of managing or coordinating volunteers.
• Excellent organisational and administrative skills.
• Confidence managing stock, ordering, or logistics.
• Strong communication and people skills.
• Understanding of safeguarding, GDPR, and inclusive practice.
• A proactive, practical, and collaborative approach.
• Confidence using Microsoft Office or similar tools.

Desirable:

• Experience in foodbank, charity, or community work.
• Knowledge of food safety or health & safety.
• Experience with digital rota systems.

What We Offer

• A supportive and inclusive team environment.
• Flexible working arrangements.
• The opportunity to shape a new role and make a tangible impact locally.
• Ongoing training and development.

Please apply by sending a CV and a cover letter (no more than two pages) explaining how your experience and skills (including those gained through non-paid work) relate to the job description.

Spires was established as a response to homelessness in the late 1980s. Spires has developed into an organization that provides a range of services, including day centre style drop-ins for homeless people, a Women’s drop in, a Refugee drop in and outreach targeted at supporting Women who are sex working. Our core mission is to support homeless people into housing and to assist those who have been homeless in maintaining their accommodation.

Part 1:  The Role

This role sits within our Housing and Homelessness [H&H] team. The post holder will support with the running of our drop-ins and support a caseload of clients who will be homeless or at risk of homelessness.

Part 2: Key duties and responsibilities

Service Delivery & Support

· Welcome and engage service users in a non-judgemental, compassionate manner.

· Provide basic needs support such as food, clothing, and access to a safe space.

· Offer advice, advocacy, and signposting on housing, health services, and other support agencies.

· Conduct assessments of need and develop personalised support plans.

Case Management

· Maintain accurate, confidential records of interactions and support plans.

· Liaise with housing teams, healthcare providers, social services, and other partners to coordinate support.

· Monitor individuals’ progress and update plans as required.

Centre Operations

· Assist with daily tasks such as setting up service areas, distributing supplies, and managing donations.

· Ensure safeguarding procedures and organisational policies are always followed.

Crisis Support

· Identify signs of crisis, risk, or safeguarding concerns and respond appropriately.

· Support individuals experiencing emotional distress, mental health issues, or substance misuse challenges.

General                                                                               

· Be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development

· Undertaking other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff, including session cover

· Attend and participate in staff and team meetings and other meetings as required

This job description covers the current range of duties and will be reviewed from time to time. It is Spire’s aim to reach agreement on changes, but if an agreement is not possible, Spires’ reserves the right to change this job description.

Part 3: Person specification

Essential experience

· Working with vulnerable and socially excluded people, particularly people experiencing homelessness or insecure accommodation and associated culture – drugs, alcohol, violence, mental and physical ill-health.

· Managing a caseload, needs assessment, planned support, key working, goal setting and advocacy.

· Experience of challenging appropriately and maintaining clear and appropriate boundaries

· Networking and effectively liaising with specialist service providers or agencies to establish and/or improve access to services for clients   

Desirable experience

· Working with volunteers

· Working in the charity sector and/or a day centre environment

Essential knowledge

· Sound understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services that are fully responsive to their needs

· Good understanding of safeguarding practices in a social care and/or day centre environment

· Good understanding of confidentiality and working with sensitive information

· Working knowledge of health and social care services

Desirable knowledge

·A relevant NVQ2/3 or equivalent qualification in a relevant field.

Essential skills and personal qualities

·Excellent written and spoken communication skills

·Information and relationship management skills

·Ability to effectively manage time, work under pressure and balance competing priorities to meet deadlines

·IT skills, including Microsoft Word, Excel, PowerPoint, Outlook and databases

·Non-judgemental with the ability to empathise

Part 4: Summary of terms and conditions of service

Location: The postholder will be an employee of The Spires Centre. This post is based at

Elmfield House 5 Stockwell Mews SW9 9GX. However, the post holder will be working across Spires’ drop-ins in Lambeth, Wandsworth and Croydon.

Probation: This post is subject to a 6-month probationary period.

Notice: This post is subject to a four-week notice period.

Annual leave: The annual leave entitlement is 35 days per year pro rata, made up of eight bank and public holidays and 27 days annual leave. The 27 days annual leave is normally split between 24 ‘bookable’ days and three closure days that fall between Christmas and the New Year. Although the centre is closed between Christmas and the New Year.

Pension: The Spires Centre will contribute 5% of annual salary for those who qualify for our group pension plan.

Other benefits: The Spires Centre will provide life and income protection insurance for those who qualify for our group plans. We operate a staff loan scheme.

Expenses: The role may require travel within the UK. Out-of-pocket expenses will be paid when incurred in accordance with our expenses policy.

Safeguarding: The postholder will adhere to The Spires Centre’s safeguarding policy for vulnerable adults. This post is also subject to a Disclosure and Barring Service check.

Salary: Starting at £35,000
Contract: Permanent, Full Time (35 hours per week)
Location: Central London

We’re excited to be partnering with an international higher‑education institution to recruit a Student Support Coordinator, a pivotal role supporting the wellbeing, conduct processes, and community standards for a diverse student body studying in London.

Working as part of a dynamic Student Life team, this role would suit someone who thrives in a student‑centred environment, is confident managing sensitive situations, and enjoys contributing to a supportive and inclusive campus culture

Key Responsibilities

• Provide case management support for Students of Concern, including outreach, assessment, documentation, and follow‑up.
• Support student conduct processes, including intake, preliminary reviews, restorative pathways, and outcome tracking.
• Deliver and develop emergency‑response training and contribute to departmental preparedness.
• Implement proactive and preventive support initiatives linked to wellbeing, transition challenges, and student trends.
• Use systems and data to track patterns, improve processes, and strengthen cross‑departmental coordination.

About You

• Experience working in student support, higher education, student affairs, or a similar student‑facing environment.
• Strong judgement and confidence handling sensitive or urgent student situations, including triage and escalation.
• Excellent communication and documentation skills, with the ability to maintain clarity, accuracy, and confidentiality.
• Skilled in conflict resolution, problem‑solving, and supporting students through challenging situations.
• Flexible, student‑centred approach with the ability to participate in an on‑call rota and occasional out‑of‑hours work.

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

PMRGCAuk is a small national charity dedicated to supporting people affected by polymyalgia rheumatica (PMR) and giant cell arteritis (GCA). We have a big impact, supporting patients with our small staff team and with the help of a proactive team of volunteers and working closely with leading rheumatologists and researchers to improve diagnosis and treatment of these conditions. As we continue to grow, we are looking for a passionate and dynamic Outreach Development Coordinator 

This is a newly created role designed to develop and support our volunteer network within the organisation. We currently have more than 50 volunteers working for us on our helpline, running local groups, administration and our online forum, HealthUnlocked and they are a crucial part of our service delivery.

Working closely with our small staff team and trustees, this role is intended to provide a solid framework for the volunteers within the organisation, as well as developing a strategy for continuing to grow our volunteer pipeline and expand our services.

Key Responsibilities

· Develop and manage a volunteer strategy for the organisation

· Recruit, induct, support and manage a range of volunteer roles within the organisation, including our local group organisers, helpline volunteers and HealthUnlocked volunteers

· Support existing local groups and develop the establishment of new groups, with a particular focus on areas where we are limited in terms of numbers of groups, ie the Midlands and North of England

· Provide ongoing day-to-day support to volunteers

· Provide ongoing training and development opportunities for volunteers

· Network and liaise with local health professionals to raise the profile of the organisation and services and encourage group participation.

· Update volunteers on the latest developments within the charity and within the wider PMR/GCA community, including latest research and news

· Working alongside the Director, support the fundraising strategy to ensure sustainability of the charity and support fundraising initiatives within the community

· To support the membership strategy, taking every opportunity to encourage membership uptake, including professional membership

· Other responsibilities commensurate with the general scope and purpose of the post.

Who We're Looking For:

• A proactive self-starter with experience of working with volunteers.
• Someone with experience of working in a small voluntary organisation who recognises the needs to be flexible and adaptable
• Someone with knowledge of the UK voluntary sector and a passion for improving health outcomes.
• A strong communicator with excellent writing, project management, and financial skills.
• Someone who is confident with IT systems

Part time – 30 hours per week (equivalent to four days)

Salary range £34-36,000 FTE (pro-rata 0.8 £27,200- £28,000)

Fixed term contract – 2 years

Location: Home based with travel to meetings in London and in support of setting up new local groups.

This is a fixed-term contract for a period of two years. The fixed-term nature of the post reflects the charity’s current operational and financial planning cycle. Any extension beyond this date will be at the charity’s discretion based on organisational need and affordability.

Please apply by sending a copy of your CV and a cover letter (no more than 2 sides) outlining why you feel you would be the perfect fit for this role and what you could bring to the organization.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Closing date: 5th March 2026