Support service coordinator jobs in London, greater london

Be Part of Meaningful Change
Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy. We are now seeking an Administrator to join our Programmes teams at this pivotal time. This opportunity is available on permanent basis.

This is an exciting opportunity for someone with HR administration, recruitment, coordination or People & Culture experience who wants to make a meaningful difference within a values-led organisation supporting survivors of sexual violence.

About the role

Working closely with the People & Culture Manager, you will provide first-line People & Culture support across the organisation, coordinate recruitment and onboarding activities, manage our HR and Recruitment inboxes, support payroll administration, maintain employee records, and help ensure our people processes are efficient, compliant and trauma-informed.

Key responsibilities include:
You will:

• Act as the first point of contact for HR and recruitment enquiries
• Coordinate recruitment campaigns, interviews and onboarding activities
• Support safer recruitment and safeguarding processes
• Manage employee records and People & Culture systems
• Assist with payroll administration and reporting
• Provide first-line policy and procedural guidance
• Help managers navigate People & Culture processes
• Contribute to continuous improvement and service development initiatives

About You
We're looking for someone who has:

• Experience working within a HR, People & Culture or operations environment
• Experience coordinating recruitment and onboarding activities
• Strong administrative and organisational skills
• Experience managing shared inboxes and responding to enquiries
• Excellent written and verbal communication skills
• The ability to handle confidential and sensitive information appropriately
• Strong attention to detail
• A commitment to equality, diversity and inclusion
• A positive, professional and solution-focused approach

CIPD Level 3 qualification (or working towards it) is desirable, as is experience within the charity, voluntary, healthcare, education or social care sectors.

Safeguarding and Safer Recruitment

Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards.

This includes:

• Promoting the safety and wellbeing of children, young people and adults at risk
• Identifying and reporting safeguarding concerns
• Following organisational safeguarding policies and procedures
• Supporting a culture where everyone feels safe, respected and supported

Our safer recruitment processes include:

• Values-based interviews
• Verification of identity, qualifications and employment history
• Reference checks
• Enhanced DBS checks where required
• Safeguarding training and supervision
• Equality, Feminist Commitment and Values.

Intersectionality and Reasonable Adjustments

We recognise that experiences of sexual violence are shaped by intersecting factors such as:

• Race and ethnicity
• Disability
• Sexuality and gender identity
• Socioeconomic background
• Immigration status
• Faith and culture
   

Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.
 

Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as:

• Alternative interview formats or timings
• Additional time for written tasks
• Accessible documentation
• Support relating to disability, neurodivergence or health needs
   

Learning and Development

As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development.

Interview Process

Shortlisted applicants will be invited to an interview, conducted via MS Teams.

Stage one: MS Teams with the People & Culture Manager, Director of People & Culture and one other panel member.

The whole process from advertisement to appointment, may take up to 3 -4 weeks.

Post holder will be required to undertake Basic DBS
The role will initially be open for one month (until filled). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.

The interview will explore experience and approach to:

• Safeguarding
• Equality, diversity and inclusion
• Wellbeing and feminist practice
• Trauma-informed therapeutic work
• Leadership responsibilities relevant to the role

This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).
We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK.

GDPR Statement

Rape Crisis South London will process personal information provided during the recruitment process in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information submitted as part of your application will be used solely for recruitment, selection, safeguarding, and employment-related checks. For unsuccessful candidates, application data will be retained for up to six months before being securely deleted. By submitting an application, you acknowledge that your personal data will be processed for recruitment purposes. For further information, please contact.

How to apply
Please submit:

• Your CV and a cover letter outlining your suitability for the role to in PDF format
• Interview date(s): This opportunity will remain open until filled. However, due to the urgent need to recruit to this role, applications will be reviewed on a rolling basis, and interviews may be arranged before the closing date. We therefore encourage early applications.

Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
 We encourage you to follow us on LinkedIn @rapecrisissouthlondon for future opportunities and updates.

AI in Job Applications 
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

South East London Mind is looking for a Group Activities Facilitator, in our new Southwark Wellbeing Hub (SWH), to lead an exciting new programme of groups and activities across Southwark. The Group Activities Facilitator will create opportunities for people with mental health needs to connect with others who understand their experiences, gain practical tools and information, and build resilience. This role is an opportunity to make a meaningful difference by ensuring Southwark residents have access to the support and community they need to thrive.

You will be a highly skilled facilitator with good knowledge of mental health and experience supporting people with mental health problems. Your exceptional organisation skills will support the successful delivery of the project and ensure that it is evaluated effectively.

As the Group Activities Facilitator, you will coordinate and facilitate a programme that brings group activities to community spaces across the borough. You will work in partnership with other delivery organisations and community facilitators, helping people feel more connected to the people and resources around them. This will include developing and refining a structured programme and continuously building on feedback.

What you'll be doing:

• Developing and overseeing the safe delivery of a flexible programme of short-term groups to support wellbeing
• Partnering with a variety of organisations and venues to ensure the programme covers a range of needs
• Managing the day-to-day operations of activity delivery, including group & venue bookings and relationships with delivery partners
• Jointly managing a co-production group including service users and local partners to plan programme priorities
• Supporting service users, addressing concerns and encouraging participation, and providing information about upcoming programmes
• Connecting to the wider community to encourage sustainable participation and longer-term options for service users

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 6th September (11:59pm)

Likely interview date: Monday 14th September

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

About The Job
 

Contract: Fixed-term, until 31st December 2026.

Hours: 17.5 Hours per week (0.5 FTE).

Salary: £12,901 - £16,126 (pro rata from £25,802-£32,252)

Location: Remote working. Flexibility to work from other Carers Trust’s offices around the UK when needed.

The Young Carers Participation and Co-design Coordinator will work collaboratively with young carers, schools, local carer organisations and Network Partners to coordinate and facilitate meaningful young carer participation across the programme. This includes coordinating a national Young Carers Ambassador Group, embedding co-design approaches throughout programme activity, and ensuring young carers’ voices and experiences inform the development of resources, programme delivery and future priorities.

This role is central to advancing our mission by amplifying the voices of young carers and ensuring their lived experiences shape the support available to them. By strengthening participation opportunities, fostering collaboration between schools and local carer organisations, and embedding co-design at every stage of the programme, the postholder will help improve understanding of young carers’ needs and experiences. The work will contribute directly to improving educational outcomes and support for young carers, while also generating shared learning and evidence to inform future policy and practice, ensuring young carers’ voices are reflected in services, decisions and opportunities at both local and national levels.

As the postholder you will:

• Facilitate workshops, discussions and feedback sessions with young carers.
• Regularly review participation activity to impropve quality, accessibility and impact.
• Support the coordination and tracking of young carer involvement in influencing activity, including ensuring that contributions are captured and fed into reporting.

Please download the attached recruitment pack to find out more. 

Role   Project Co-ordinator – AAFDA All

Organisation: AAFDA – Advocacy After Fatal Domestic Abuse

Project: AAFDA All

Role title: Project Co-ordinator

Salary: £35,000 pro rata to £28,000

Hours: 4 days per week Location: Home-based, with travel across England as required

Reports to: Operations Manager

Contract: Fixed term subject to funding (4-year grant)

AAFDA All is funded by The National Lottery Community Fund

About AAFDA

AAFDA is a national charity providing specialist, trauma-informed advocacy, emotional support and peer support to families bereaved by fatal domestic abuse, including domestic homicide, suicide where domestic abuse was a known factor, and unexplained deaths linked to abuse. We work to raise the status of bereaved families, strengthen professional and systemic responses, and influence policy and practice so that lessons are learned and future deaths are prevented.

About AAFDA All

AAFDA All is a four-year project developed in partnership with Imkaan to create, pilot and evaluate a culturally responsive advocacy and peer support service for bereaved family members from Black and minoritised communities who have lost a loved one to fatal domestic abuse. The project aims to reduce barriers to support, build trust with communities and specialist organisations, strengthen peer connection, and ensure that lived experience shapes service development, practice and wider systems change.

Role Purpose

The Project Co-ordinator will lead the development, co-ordination and day-to-day delivery of AAFDA All, ensuring that the service is trauma-informed, culturally responsive, safe, accessible and shaped by the voices of bereaved family members from Black and minoritised communities. The postholder will work closely with AAFDA colleagues, Imkaan, the Specialist Advocate, volunteers, community partners, statutory agencies and the Service User Advisory Group to develop referral pathways, support co production, co-ordinate peer support activity, monitor outcomes and embed learning across the programme.

In return for joining us, we will offer you:

· 25 days annual leave per annum, plus bank holidays (Pro rata)

· Excellent development and training opportunities

· Pension Scheme

· Healthcare Scheme

· Employee Assist Scheme

Application Instructions 

To apply for this role, please submit a supporting statement along with your CV. by Closing date: 13th September 2026

Interviews will be held on 

21st, 23rd and 25th September 2026 

As part of our commitment to equality, diversity and inclusion, we particularly welcome applications from candidates from Black and minoritised ethnic backgrounds who possess the necessary trauma-informed community insights and reach, understanding and skills to build trust and deliver the project aims safely and effectively.

Applicants will be shortlisted according to how well they meet the criteria in the person specification.

Please highlight and explain how you meet these in your supporting statement. If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.

Please note that we will not progress applications where the supporting statement does not address the criteria for the role being applied for.

Are you passionate about creating positive opportunities for children and young people? Do you enjoy organising activities, building partnerships and helping families access the support they need?

Refugee Action Kingston (RAK) is seeking a dedicated and highly organised Youth Activities and Enrichment Coordinator to join our award-winning Bright Futures Children and Young People's Programme.

In this rewarding role, you will plan and coordinate engaging and inclusive educational, recreational and enrichment activities that help refugee and asylum-seeking children and young people build confidence, develop skills, improve wellbeing and feel connected to their local community.

Location: We have offices in Kingston Upon Thames, greater London.

Hours: 14 hours per week – 2 days a week* (including paid half-hour lunch break).

Salary:  £12,740 (FTE £31,850) for 2 years.

Leave: 26 days per annum Pro Rata plus bank holidays.

Starting Date October 2026.

Responsible to Head of Services/Family Support and Supplementary School Manager.

*The peak activity periods for this role happen during school half-terms, which means extra hours will be required during these times. In return, we offer full flexibility with Time Off in Lieu (TOIL), allowing you to reclaim your time outside of busy half-term periods. Afterschool club is currently on Wednesdays and you will be expected to attend in person until 6pm. 

Purpose of the Role

The Youth Activities and Enrichment Coordinator will play a key role in planning, coordinating, delivering and monitoring educational, recreational and enrichment activities as part of our award-winning Bright Futures Children’s and Young People’s Programme. Working closely with the Head of Services/Family Support and Supplementary School Manager, Primary Teacher, external partners and volunteers, the post holder will ensure the provision of engaging, inclusive and memorable opportunities. In addition, they will support the delivery of RAK Bright Futures After School Club and Supplementary School and contribute to education-related casework for children and young people and monitoring and evaluation of all above activity.

All staff are expected to adhere to the Equal Opportunities Policy of RAK at all times.

Refugee Action Kingston (RAK) is a well-established charity dedicated to supporting refugees and people seeking asylum from anywhere in the world who find themselves in the Royal Borough of Kingston and neighbouring boroughs. Since its foundation in 1991, RAK has been the main provider of direct services to refugees and people seeking asylum as well as promoting refugee rights.

RAK aims to support refugees through the process from their initial reception in the borough through to final integration into the local community in order to enable them to live a fulfilling life and become accepted and active participants in our local communities.  We achieve this by accomplishing a variety of outcomes for refugee and asylum-seeking families through delivering a holistic service including advice, information, counselling, education, training, and assistance to access mainstream services and employment opportunities to help them rebuild their lives.

What we can offer you

· Work in a highly respected organisation punching above its weight – providing quality support to around 1300 individuals and families a year.

· A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards.

· Flexible working.

· A committed community in South West London that supports RAK through volunteering, sharing information about our work, and donations.

· Generous annual leave.

· Paid 30 minute lunch break if working 6 or more hours per day.

Our values 

• Empathy: we put ourselves in the shoes of those we work with. 

• Enterprise: we are innovative and resourceful in our approach to supporting refugees and people seeking asylum. 

• Empowerment: we strive to empower our clients, helping them achieve their aspirations. 

Key Responsibilities

• Research, plan and coordinate holiday activities, trips and workshops that promote learning, wellbeing, community engagement and social inclusion.
• Develop and maintain relationships with activity providers, venues, schools, community organisations, cultural institutions and other partners to secure and coordinate activities, trips and enrichment opportunities.
• Manage invitations and registrations. Communicate with families regarding activities, permissions, travel arrangements and other relevant information.
• Organise the provision of lunches and refreshments through partnerships with local organisations and suppliers. Ensuring compliance with relevant food hygiene standards.
• Track project expenditure, process invoices, reconcile activity-related expenses, and maintain accurate budget records.
• Maintain records of attendance and activities. Administer questionnaires to monitor outcomes and obtain feedback to support evaluation and project reporting requirements.
• Take photos and prepare short commentary for social media whilst prioritising online safety of children and young people and ensuring all necessary permissions are in place.
• Deal sensitively with children, young people and families, identifying needs and making referrals to appropriate RAK services, external organisations and community opportunities. 
• Keep up to date with local community activities and services and ensure youth activities notice boards are regularly updated.
• Promote the welfare and safety of children and young people at all times.
• Adhere to RAK’s safeguarding policies and procedures.
• Conduct appropriate risk assessments and ensure health and safety requirements are met for activities and trips.
• Ensure compliance with data protection and confidentiality requirements.

Support Duties

• Support the delivery of RAK’s After School Club and Supplementary School programmes.
• Provide support to the Head of Services/ Family Support and Supplementary School Manager and Primary Teacher with education-related enquiries and casework.
• Support and work alongside volunteers involved in the delivery of Bright Futures.
• Ensure client details and case records are accurate, confidential and recorded on the RAK database and other relevant platforms.

Other duties and shared responsibilities

• Attend team meetings, training and other activities required to support the successful delivery of the programme.
• Represent RAK professionally with partners, stakeholders and the wider community.
• Undertake any other duties reasonably required by the Head of Services/Family Support and Supplementary School Manager that are consistent with the nature of the role.
• Undertake other duties such as implementing cleanliness procedures, and assisting in fire practices.
• Implement Refugee Action Kingston’s Equal Opportunities, Confidentiality, Health and Safety and other policies in all areas of work.

Please note the duties outlined in this Job Description may be reviewed and amended from time to time.

Person specification

•  Experience of organising activity and enrichment programmes and events for children and young people.
•  Experience of working with children and young people at risk of violence or exploitation.
•  Experience of managing administrative processes and maintaining accurate records.
•  Experience of monitoring budgets and handling financial administration.
•  Experience of working with volunteers.
•  Digital proficiency – experience of working with database systems, Microsoft 365, Canva.
•  Understanding of equality, diversity and inclusion.
•  Strong communication and interpersonal skills.
•  Ability to work effectively both independently and as part of a team.
• Ability to build positive relationships with children, young people, families and partner organisations.
• Ability and willingness to work flexibly.
• Available to work during school half term holidays.
• A commitment to the aims and objectives of Refugee Action Kingston and an understanding of the challenges faced by people seeking asylum and refugees in the UK.

Desirable criteria

• Spoken competency in one or more key client language groups.
• Lived or learned experience of the challenges faced by children and young people affected by displacement, disruption to education, youth violence or exploitation.

Our workplace

We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought. Our values are clearly set out in our strategy RAK Strategy 2023-28 which is available on our website.

RAK is an equal opportunities employer. We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities.

Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.

RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Disclosure and Barring Service (DBS) and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.

Interviews will take place w/c 21 September 2026.

If you love keeping things running smoothly and creating a space where everyone feels at home, this role is for you. As our Office and Services Coordinator, you’ll be the friendly first point of contact for children, young people, families, staff, tenants, and visitors. You’ll bring warmth, professionalism, and great organisation to the front desk and the everyday life of our buildings.

You’ll take charge of room hire bookings, ensuring every customer has a seamless experience. You’ll keep our spaces stocked, safe, and functioning beautifully by managing supplies, equipment, maintenance oversight, and health & safety compliance. You’ll handle queries, calls, and correspondence with confidence and care.

This is a role for someone proactive, organised, and people‑focused — someone who enjoys being at the centre of a busy, community‑driven environment. Your work helps create a welcoming, efficient space where everyone feels supported and valued.

If you’re ready to make a real impact in a vibrant community hub, we’d love to hear from you.

The Services and Programmes Coordinator is a new fixed-term role, October 2026 to April 2027, created to support Theatres Trust through a period of organisational transition.

The Coordinator will play a central role in coordinating our grants, planning and advice services, ensuring enquiries, statutory consultations and other outward-facing work are managed efficiently and progress through our systems in a timely and accurate manner.

This is a practical, organised role for someone who enjoys bringing order to busy workflows, using systems effectively, and making sure colleagues and our users receive responsive, high-quality administrative support.

ISEAL is seeking an experienced charity finance professional to play an important role in ensuring the accuracy and integrity of our financial records and systems.

As part of our small finance team, the Finance Coordinator will help provide a strong financial administration service to the organisation. The postholder will work closely with ISEAL’s membership team, as well as across different areas of ISEAL’s finances. Having recently introduced a new finance system (Sage INTACCT) and generally overhauling our major systems, we see this role as being part of our journey to learn how to further exploit this set-up.

The role has some core responsibilities focused on ISEAL’s sales ledger, timesheets and payroll. The Sales ledger covers both income from our members, and other customers. The postholder will hold responsibility for engaging colleagues across the organisation with the relevant finance processes.  All our core-finance roles also cover for each other as needed.

As an ideal candidate, you will bring a good understanding of accounting and finance, ideally having passed some professional exams. You will have experience of finance systems as well as excellent IT and excel skills. You will bring strong technological competencies and an interest to develop financial systems and processes. An ability to manage your own work and comfortably communicating with colleagues and customers alike comes naturally to you.

ISEAL is the global membership organisation for sustainability systems, including many of the world’s most respected schemes. Our members work across diverse sectors and issues – from labour rights and livelihoods to biodiversity conservation and climate resilience. They are international, with global reach, and support businesses and the economy to become more sustainable in every way.

Key responsibilities

Financial accounting

• Maintain and manage sales ledger
• Ensure that money received is properly captured in ISEAL’s accounting system
• Monitor outstanding balances, and cooperate with Membership Team to ensure proper escalation
• Management and reporting of bad debtors
• Support across the financial operations so that the team can cover all areas, depending on fluctuating need
• Support with monthly and quarterly management accounting processes, such as balance sheet reconciliation, fixed asset accounting and VAT

Timesheets

• Manage timesheet process and support ISEAL staff in understanding its purpose and fulfilling its requirements
• Ensure clear communication of the schedule for timesheet completion, following up where submission is late
• Support Manager, Financial Accounting with reconciliations and accuracy checks

Payroll

• Act as back up for timely processing of payroll payments
• Support with proper accounting and reconciliations for ISEAL’s payroll

Essential experience, knowledge and attributes

• Minimum part qualified accountant or qualified by experience with strong financial management experience
• Strong experience supporting financial day to day operations and financial transaction processes.
• Some experience of management accounting and month/quarter-end processes incl. journal entry, reconciliations and similar
• Exposure to and familiarity with credit control, cash allocation and aged debt management.
• Strong understanding of accounting principles and how these are reflected in accounting software
• Familiar with principles of double entry accounting
• Competent user of excel and accounting software
• Affinity with and interest in developing systems and processes for greater efficiency
• Able to communicate effectively and professionally both internally and externally
• Excellent organisational skills and attention to detail
•  

Desirable

• Progressing towards an accounting qualification and taking initiative for professional development
• Knowledge of Sage Intacct accounting software– would be an advantage

ISEAL´s culture and how we will help you thrive

Our values are connection, empowerment, inspiration, wellbeing, effective working, and creativity.

These are traits we value in each other and in the organisation. We instil these values in all our processes and interactions.

We work on global issues and our team reflects this, with individuals from different backgrounds and nationalities. This diversity adds to the quality of work that we deliver and through our commitment to diversity and inclusion we strengthen our team.

Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas that form someone´s identity. We are proud to be an equal opportunities employer.

As an organisation, we also support our people in their personal and professional development, with the budget and processes in place for staff to take advantage of development opportunities.

We offer 25 days of annual leave, with an additional day a year added after two years (to a maximum of 30 days). In addition, we add an extra five days as a one off, once you have been with us for five years. Leave will be pro rata for part time staff.

We have a hybrid-working model with most work done remotely. A minimum of 2-3 days per month in the London office. Staff have the opportunity to apply for flexible working arrangements to suit individual´s needs.

Other relevant information

Term: This is an initial fixed term contract for 12 months

Salary: £35-38,000 per annum pro rata, depending on experience

Working hours: 22.5 hours/week, over at least 3 days, based on a timetable to be agreed. All ISEAL’s finance team currently work on Wednesdays.

Location: The role is mostly done remotely, but London is the formal base and office presence required 3 days per month during probation, 2 days per month thereafter. Applicants will need to provide evidence that they are entitled to work in the UK. 

International travel: The post holder may be required to undertake occasional international travel

Annual leave: 25 days pro rata

Ideal Start Date: mid November

How to apply

Specific enquiries about this role and the application process can be sent to the recruitment(@)isealalliance(.)org.

Deadline for applications is 15 September 2026. Please note that we will only contact shortlisted applicants.

Interview process

Please see below the planned interview process (please note that we will endeavor to keep to this schedule, but some dates may be subject to change)

First interviews (Teams): starting 21 September

Pre-interview timed exercises (between 60 – 90 minutes from home): from 30 September

Panel interviews (in person): 7 October 2026

Decision: mid October

Accessibility

If candidates require additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests. Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises

Would you like to be part of a young and vibrant charity that is dedicated to supporting people who have been bereaved by suicide?

We're looking for a Client Care Coordinator to be a key part of our team in delivering high-quality, client-centred support. You'll be the first point of contact for many people in our community seeking support, helping them through their journey with us from initial application through to the conclusion of their counselling. 

We’re growing fast so we’re looking for someone with a hands-on approach and a can-do attitude!

About the role

As Client Care Coordinator you will:

• Handle email and SMS correspondence with clients relating to their counselling, with awareness of client needs and service policies.

• Answer the phone, responding with warmth and clarity to general or counselling queries, or directing calls to other members of the team as appropriate.

• Match clients with counsellors with the support of the Client Care Manager, and speak with clients over the phone to arrange sessions.

• Provide clients with all pre- and post-counselling information.

• Work closely with associate counsellors, supporting them to feel confident in their client work with us, and providing administrative assistance and contacting clients where needed. 

• Support with onboarding new associate counsellors and ensuring systems are updated so they can begin client work.

• Monitor data relating to service activity on a weekly and monthly basis.

• Attend and participate in regular team meetings, as well as broader team meetings with the Service Team and Growth Team.

• Contribute to the ongoing development of the organisation by identifying opportunities to improve processes and systems.

• Provide administrative support to the wider team as needed. 

About you

We're looking for someone with experience of working in an administrative and client-facing role, ideally in a mental health and/or counselling setting. Above all, you will have excellent interpersonal skills, including a warm, empathetic manner on the telephone and in writing; a high level of organisation and attention to detail; confidence in using digital platforms like HubSpot; and the ability to work independently and as part of a team. Training will be given to the right candidates.

If you like the sound of what we stand for and our mission, are passionate about mental health, and would like to work within a fast-paced environment, then we’d love to hear from you!

We are committed to Equality, Diversity and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.

This role requires eligibility to work in the UK and a Basic DBS check. Training will be given to the right candidates.

Job Purpose: 

Still in its original Fleet Street location, our historic building retains much of its 1890s character, reflecting over a hundred years of history while providing 21st century facilities. With six floors, St Bride Foundation is a unique and memorable setting for a range of events - lectures, workshops, board meetings, conferences, weddings and other celebrations.

The Operations Coordinator plays a key role in supporting the day-to-day operation of St Bride Foundation, helping to ensure our historic building is safe, compliant, well maintained and welcoming.

Working closely with the Operations Manager and Facilities Coordinator, you'll provide support across facilities management while also acting as a welcoming first point of contact for visitors, tenants and contractors. We're looking for an organised, approachable and proactive individual who enjoys a varied role and is equally comfortable managing administrative tasks behind the scenes as delivering excellent front of house service.

 Key Responsibilities: 

Operational Administration

• Provide administrative support to the Operations Manager and Facilities Coordinator across all aspects of facilities management including planned preventative maintenance programmes and reactive maintenance requests.
• Liaise with Facilities Coordinator to ascertain what jobs can be completed in-house and what needs an external contractor.
• Obtain quotations for maintenance, repairs and improvement works from contractors and suppliers.
• Arrange contractor visits, coordinate access and ensure works are completed to the required standard.
• Ensure contractors provide appropriate documentation, including risk assessments, method statements and insurance certificates where required.
• Maintain records of maintenance schedules, servicing, warranties and contractor documentation.
• Check and process invoices relating to facilities expenditure.
• Maintain accurate records of maintenance logs and supplier information.

Health & Safety Administration

• Support the Facilities Coordinator and Operations Manager in maintaining Health & Safety records and ensure documentation is up to date.
• Support Health & Safety compliance appropriate to a Grade II listed heritage building and its public, commercial and performance spaces.
• Support the administration of statutory inspections, testing and servicing, including fire safety systems, emergency lighting, lifts, electrical testing and water hygiene.
• Assist with the administration of risk assessments, inspections and audits.
• Monitor compliance dates and ensure inspections and certifications are completed on time.
• Assist with emergency procedures, fire safety administration and business continuity documentation.

Front of House & Building Support

• Provide Front of House support, covering reception desk during core hours, welcoming visitors and providing excellent customer service.
• Assist with general queries on email and drop-in enquiries. Receive deliveries, distribute post and manage courier collections.
• Act as a point of contact for building tenants, responding to queries and coordinating facilities requests.
• Assist with room access, keys and general building administration.
• Help ensure shared spaces remain safe, presentable and welcoming.

Digital & Administrative Support

• Support the Learning team with updating of event listings across ticketing platforms and the organisation's website as required.
• Manage the administration of the organisation's online bookshop, including processing orders, maintaining stock records and liaising with customers where required.

General

• Act as an ambassador for St Bride Foundation, upholding its mission to preserve and promote print and design heritage. 
• Engage with stakeholders, including donors, volunteers, and beneficiaries, to strengthen community and fundraising efforts. 
• Support and contribute to initiatives that enhance the Foundation’s impact, such as public engagement events, educational programmes, and collaborative partnerships.
• Complete ongoing staff training to include Health & Safety, compliance and other related topics as required by the organisation. 
• Contribute to the smooth running of the organisation by supporting colleagues across departments.
• Undertake any other duties appropriate to the role.

Essential Qualifications & Experience: 

• Excellent administrative and organisational skills with strong attention to detail.
• Experience coordinating contractors, suppliers or facilities-related services.
• Confident obtaining quotations, scheduling works and maintaining accurate records.
• Good understanding of Health & Safety administration within a workplace environment.
• Strong IT skills, including Microsoft Office 365 and experience using databases or online management systems.
• Experience in the charitable, cultural, or heritage sector preferred.

 Key Skills & Competencies: 

• Good team-working and interpersonal skills, with ability to build effective relationships with a wide range of people.
• Good time-management and organisational skills, with ability to multitask, prioritise and problem-solve.
• Good written and verbal communication skills, with ability to present well in person and on the phone with a polite, professional and approachable manner, and an outgoing approach to customer service.
• Ability to self-motivate, use own initiative and maintain attention to detail while working under pressure.
• A positive, proactive and professional attitude, with a willingness to adopt a flexible and adaptable approach to day-to-day workload.
• A passion for the arts, heritage, and education, with a strong commitment to the Foundation’s vision and values. 

Organisational Values & Expectations: 

• Promote and uphold St Bride Foundation’s commitment to cultural preservation, lifelong learning, and community engagement. 
• Work collaboratively with colleagues, volunteers, and external partners to support the Foundation’s charitable objectives. 
• Uphold ethical standards and best practices in charity governance and operations. 

Health & Safety Responsibilities: 

• Promote a safe and inclusive environment for colleagues, volunteers, and visitors.
• Act as a Fire Marshal and Emergency First Aider.

Terms & Conditions: 

• Working Hours: 8 hours per day (including one hour unpaid lunchbreak), five days per week. The role requires you to work at Front of House reception during core hours.

About the role:

No one should leave hospital with nowhere safe to go.

As Homeless Pathway Coordinator, you’ll be a consistent and trusted presence for patients experiencing homelessness, helping them navigate what can feel like an overwhelming mix of health, housing and support systems. You’ll spend time with patients on wards and in A&E, listening to what matters to them, understanding the barriers they face and making sure their voice remains at the heart of every decision.

Day to day, you’ll manage a caseload, complete assessments, develop clear discharge and support plans and make referrals to housing, healthcare, social care, mental health and substance use services. You’ll follow up actions, keep plans moving and advocate firmly when someone is at risk of being discharged without the right accommodation or support in place.

You’ll work closely with the Homeless Pathway Lead, hospital teams, Newham Council and SHP’s wider Health Team, bringing professionals together and helping everyone stay focused on the person behind the case. You’ll also build links with community services, identify gaps in existing pathways and share learning that helps the hospital respond more effectively to people experiencing homelessness.

This is a role where strong relationships can change the course of someone’s recovery. You’ll join an experienced and supportive team, with opportunities to deepen your knowledge of inclusion health, homelessness and psychologically informed practice through training, reflective practice and shared learning.

About you:

• You have experience supporting people experiencing homelessness, multiple disadvantage or significant barriers to accessing services.
• You know how to build trust with people who may feel let down by services, keeping their voice and choices at the centre of your work.
• You can manage a caseload, assess what support is needed and turn complex situations into clear, practical next steps.
• You’re a confident communicator and advocate who can bring health, housing and support services together around an individual.
• You work calmly and compassionately, understand safeguarding and risk, and are keen to keep developing your knowledge through training and reflective practice.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note applications will be reviewed and suitable candidates invited to interview as they are submitted. Therefore, please submit your application as soon as possible to be considered. We reserve the right to close the advert as soon as a suitable candidate is identified. 

There will be a second stage interview for suitable candidates.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

About Pecan
Pecan tackles poverty in Southwark by restoring dignity, belonging and hope through connected community services that address food insecurity, unemployment and isolation. From food banks and employment support to welcoming community spaces, we combine practical help with emotional and community care, helping people regain confidence, feel hopeful and believe in their potential.

About The Role

The Food Bank Coordinator is responsible for the day-to-day coordination and delivery of Southwark Foodbank, ensuring people experiencing financial hardship can access emergency food with dignity, compassion and respect.

The postholder will coordinate Foodbank sessions, support volunteers, maintain effective operational systems and build positive relationships with clients, referral agencies and community partners. Working closely with the Manager: Financial Resilience & Food Security, they will ensure the Foodbank operates safely, efficiently and to a consistently high standard.

Main Responsibilities:

• Foodbank Operations: Coordinate the day-to-day delivery of Southwark Foodbank sessions, ensuring they are well organised, welcoming and responsive to local needs. Prepare Foodbank sessions by ensuring food, equipment, resources and information are available where required. 

• Volunteer Coordination: Coordinate and support volunteers during Foodbank sessions, ensuring they feel confident, informed and valued. Act as a first point of contact for volunteer enquiries and support volunteer induction and ongoing engagement.

• Client Support & Community Engagement: Provide a welcoming, inclusive and compassionate environment for everyone accessing the Foodbank. Respond to enquiries from clients, referral agencies, supporters and community organisations in a professional and timely manner. 

• Administration, Compliance & Quality: Maintain accurate client, volunteer and service records using organisational databases and systems. Support monitoring, reporting and data collection to demonstrate service performance and impact.

• Cross-Service Collaboration: Work collaboratively with colleagues across Pecan's Food Security services to ensure joined-up support for residents. Provide operational support to Peckham Pantry and other food resilience initiatives during periods of increased demand, staff absence or changing organisational priorities. 

Essential Requirements 

• Experience coordinating or delivering community, customer-facing or volunteer-led services.
• Experience working with volunteers or supporting volunteer teams. 
• Strong organisational and administrative skills with excellent attention to detail.
• Ability to manage competing priorities in a busy operational environment. 
• Excellent communication and relationship-building skills. 
• Good IT skills, including Microsoft Office and database systems. 
• Ability to work independently while contributing positively within a team. 
• Commitment to treating everyone with dignity, compassion and respect. 
• Commitment to Pecan's mission, values and Christian ethos. 

Desirable knowledge/expertise

• Experience within the voluntary or community sector. 
• Experience supporting people experiencing poverty, financial hardship or social disadvatage. 
• Knowledge of safeguarding, food hygiene and health and safety requirements. 
• Experience maintaining monitoring information and service records. 
• Full UK driving licence. 

Please read the Job Description for more information.

Closing Date: Thursday 3rd September 2026, 9am 

Interview Date: Week commencing Monday 7th September 2026, Details TBC 

Start Date: ASAP

Job Title: Helpline Advocacy Coordinator 

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £29,701.36 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Permanent 

Hours: 37.5 hours per week

This is an exciting opportunity to join Refuge as a Helpline Advocacy Co-ordinator.

The Helpline Advocacy Co-ordinator – London (HAC) provides short-term, targeted advocacy to victim/survivors of domestic abuse based in London, who present with complex or additional barriers to accessing safe accommodation and support services.

The role builds on initial helpline contact to deliver enhanced, focused support, including proactive follow-up and advocacy with statutory and voluntary agencies to secure safe outcomes. This includes working closely with housing departments across London boroughs, refuge providers, and specialist services to overcome barriers and facilitate access to accommodation and support.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 1 September 2026

Interview Date: 10 and 11 September 2026

Job Title: Operations and Partnerships Coordinator 

Hours: 35 per week (full time)  

Location: London based, home working with regular travel across London 

Contract: Fixed term (until 31 March 2027 - with hope the role will continue beyond March subject to funding)

Salary: £40,535 inclusive of London Weighting (£36,192 national salary) 

About us

Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments. 

About the Faith & Community Development Team

The Faith & Community Development Team supports and strengthens community and faith-based responses to homelessness across England through its national network, partnerships, training, research, funding support and quality improvement work. The team supports organisations to deliver safer, more effective and sustainable services, including shelters, day services, outreach and community hubs. 

About you

We are seeking a highly organised and proactive person. You will have good knowledge of homelessness policy and practice, strong written and spoken communication skills, including report writing, and the ability to collate and present quantitative and qualitative information. You will have excellent digital and IT skills, including Microsoft 365, Excel and Word, with the ability to adopt and apply AI-enabled productivity tools (e.g. Microsoft Copilot or equivalent) to improve ways of working.

You will also be confident in building relationships and working in partnership with shelters, day services, churches, community projects, funders, and other stakeholders. 

About the role

The successful candidate will provide essential operational, administrative and coordination support to the Faith and Community Development Team, working closely with the London Partnerships and Development Lead. They will support smooth service delivery, stakeholder engagement, internal communications, meetings and events, reporting processes, and will act as partnership manager for a small number of projects across London. 

Benefits

• 29 days annual leave, 3 of which are fixed between Christmas and New Year. This is in addition to bank holidays and pro-rata if part time. 
• After 3 years of service you are entitled to one additional day of holiday for each additional year of service, up to a maximum of 5 additional days, pro-rata if part time. 
• We offer flexible working. Not all posts can be made flexible, but where possible we operate core hours of 10am to 3pm, with employees able to flex their working day around these. Any flexibility is at the discretion of the line manager and relevant senior manager. 
• As this role is offered as hybrid, we will provide some financial support to get you set up with appropriate equipment. 
• We offer an employee assistance programme through Spectrum Life, which can be used by you and your family for a range of advice and support. 
• We offer a cycle-to-work scheme. 

How to apply 

If this sounds like the opportunity for you, please read the attached job description and fill out the application form (accessed by clicking 'Apply'), describing your capabilities for each of the numbered points in the person specification. Please note that we do not accept CVs.