Support service coordinator jobs in London, greater london

Are you looking for a fulfilling role where you can make a real difference? 

We have an exciting opportunity at our London Battersea centre to support the day-to-day operations of our client services team.

Thrive is a national charity that uses gardening to change lives. We’re looking for a

Client Services Coordinator (Client Gardeners) who will provide office and operational

support to our delivery team.

Working as a key part of the team at Thrive in London, the Client Services Coordinator

will provide administrative support  and be responsible for the client gardener referral

functions at the centre. The successful candidate will have administrative and

organisational skills and up to date IT knowledge.

Appointment to this post will be subject to a satisfactory Disclosure and Barring

Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal

record will not necessarily prevent an individual from working for Thrive.

conversation about the role, please email recruitment in

As Supporter Care Coordinator, you’ll be the first point of contact for people engaging with our three charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. You’ll play a key role in delivering excellent service, managing a wide range of enquiries from supporters—whether they’re donating, fundraising, or simply seeking information.

The role requires you to become highly knowledgeable about activities across our three charities, engaging with internal teams and maintaining a positive, helpful presence in all interactions.

You’ll handle supporter enquiries across various communication channels, ensuring timely responses within our service level agreements. From processing donations and managing complaints to maintaining accurate records in the fundraising database (Raiser’s Edge), you’ll help ensure a smooth, efficient experience for every supporter. You’ll also be helping to manage relationships with external suppliers, making sure they deliver on our high standards of supporter care.

This is an ideal opportunity for someone who enjoys solving problems, values attention to detail, and thrives on building relationships. We’re looking for someone who is up for getting involved with all areas of  fundraising with the drive to make things run just that bit smoother. Whether it’s improving how we manage enquiries about our events or making sure donors get a special thank you. This role needs someone who is proactive about providing the best experience for our supporters and can build great relationships with the team to do so.

The Team
The role is within the Individual Giving, Legacies & Supporter Care team. The team is led by a Head of
Individual Giving who manages these vital areas of public fundraising. This role will be managed by the  Supporter Care Manager.

Key Relationships
Internal: All fundraising teams, Funding Team, Gift Processing, Fundraising Database, Legal and Compliance, Digital, Marketing and Communications.
External: Fundraisers and donors (the public), Guy’s and St Thomas’ Hospital trust staff, Agencies operating face to face fundraising, fulfilment agencies, events operations agencies

Key Responsibilities

Supporter Enquiries & Communication

• Act as the first point of contact for supporters via email, telephone, voicemail and post, delivering warm, professional and responsive customer service across all our charity brands.
• Triage and respond to a wide variety of enquiries – from donations and event registrations to complaints and requests – within a 48-hour timeframe, in line with our service level agreements.
• Engage with supporters with empathy and kindness, helping to build long-term relationship and positive experiences.
• Handle sensitive requests such as cancelling or amending regular gifts, updating contact preferences, and allocating donations to specific funds.
• Manage and escalate complaints appropriately, ensuring they are logged accurately in Raiser’s Edge and resolved in line with our policies and timelines.
• Liaise with third-party agencies, particularly face-to-face and door-to-door fundraising partners, to ensure prompt resolution of supporter issues and flag delays or concerns to relevant internal teams.

Donation Processing & Database Management

• Process donations received over the phone, ensuring secure handling and accurate entry into the database.
• Update and maintain supporter records in Raiser’s Edge CRM, recording all communications and actions taken.
• Work closely with the Gift Processing team to ensure timely thanking of donors and that all relevant correspondence is correctly documented.
• Respond to specific donation-related requests, such as Gift Aid updates, tribute gifts, or restricted fund allocations, with care and accuracy

Process Management & Operational Support

• Manage and improve core Supporter Care processes, ensuring team documentation, templates, and workflows are regularly reviewed and kept up to date.
• Use mapping tools like Mural and Visio to visually present processes.
• Lead on the upkeep of supporter communication tools, including templated responses, acknowledgement letters, and postal receipts.
• Maintain operational systems such as the franking machine and oversee supplies of stationery, packaging, and materials used across the team.
• Handle briefing documents from fundraising and funding teams, ensuring necessary updates to processes and supporter care materials are implemented.

Insights, Reporting & Continuous Improvement

• Collect both quantitative (e.g. response times, enquiry volumes) and qualitative (e.g. supporter feedback) data to measure Supporter Care performance and help to identify areas for improvement.
• Contribute to quarterly reporting exercises, including complaint analysis and supporter experience metrics.
• Share supporter stories, feedback and ideas with the wider fundraising and supporter experience teams to help shape more meaningful engagement.

Collaboration & Cross-Team Working

• Build strong, effective relationships with internal teams including Gift Processing, Data, Public Fundraising and Funding & Impact to align supporter care practices and ensure a seamless supporter journey.
• Support teams across the organisation by offering advice, collecting requirements for process improvement, and helping them meet supporter response timeframes.
• Provide stewardship support to teams as required, such as posting in Facebook groups, doing thanking calls, writing thank you cards or helping with other new campaigns/appeals.
• Develop and maintain relationships with key external suppliers to ensure supporter care standards are upheld across all third-party touchpoints.

Charity Representation & Team Culture

• Contribute actively and preparedly to team meetings, share insights, support colleagues with ad hoc tasks and cover when needed.
• Participate in our monthly and weekly team meetings, showing a collaborative and enterprising spirit in discussions and looking for opportunities to explore new areas of our work.
• Take ownership of your professional development with support from your manager, and uphold the charity’s values of diversity, equity and inclusion in all aspects of your work.
• Stay up to date with the work of the charity and the hospital Trust, demonstrating genuine interest and commitment.
• Represent the charity in-person at supporter engagement activities, stalls and events held on hospital sites.
• Support major fundraising events such as the London Marathon and the annual Abseil, often outside regular working hours, by engaging with participants and enhancing their supporter experience.

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role

Skills, Knowledge and Expertise

Skills, Abilities, and Attributes

• Strong organisational skills, with experience managing a busy workload in a fast-paced environment and effectively balancing multiple priorities throughout the day.
• Excellent communication skills, both verbal and written, with confidence engaging a wide range of people on the phone, in writing and in person.
• Ability to triage and prioritise a wide variety of enquiries within SLA timeframes (48 hours)
• Excellent Customer service skills with a warm, professional, and responsive manner and an ability to engage with supporters with empathy and kindness, building long-term relationships
• Sensitivity and discretion when handling delicate requests
• Complaint handling and de-escalation skills
• Strong relationship-building skills, both internally (cross-team) and externally (with agencies/suppliers)
• Accuracy and attention to detail 
• A positive, inquisitive, proactive and solutions-focused mindset, with a willingness to share learning and contribute to a culture of continuous improvement.
• Collaborative and adaptable, with a passion for solving problems and working across teams to support shared goals.
• Willingness to support new initiatives and take on new challenges, including occasional out-of-hours support at key events.
• Commitment to diversity, equity, and inclusion
• Self-motivation and ownership of professional development

Knowledge, Experience, and Qualifications

• Experience in a customer service role within a busy team environment
• Experience managing high volumes of calls and emails
• Understanding of complaints handling procedures and service level agreements
• Experience using a CRM database, ideally Raiser’s Edge or Salesforce 
• Experience managing administrative or financial processes securely and accurately
• Experience working with or managing relationships with third-party agencies 
• Strong IT proficiency, particularly in Microsoft Office (Excel, Word, PowerPoint) and a willingness to adapt to new digital systems and tools
• • Experience working cross-functionally with teams 
• Experience contributing to reporting and performance metrics

Benefits

• Contributory Pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Warehouse & Logistics Coordinator

One Can Trust, High Wycombe Part-time | 17 hours per week Salary: £13,600 per annum (£28,000 FTE)

Help keep our food bank running and support people facing food insecurity across South Bucks

One Can Trust is a thriving local charity supporting individuals and families experiencing hardship across South Bucks. Alongside our food bank, we run a clothes bank, toddler groups and a community café. With a dedicated team of 11 staff and over 400 volunteers, we currently support around 360 people each week.

We are looking for a practical, organised and community-minded Warehouse Coordinator to oversee the day-to-day running of our warehouse operation. This is a hands-on role that combines stock management, volunteer supervision, health and safety responsibilities and general warehouse administration.

If you enjoy working as part of a small team, thrive in a busy environment and want your work to make a genuine difference in your local community, we would love to hear from you.

About the role

As Warehouse Coordinator, you will be responsible for ensuring the smooth and efficient operation of the food bank warehouse. Working closely with volunteers and colleagues, you will oversee stock control, donations processing, warehouse organisation and compliance with food safety and health and safety standards.

This role is ideal for someone with warehouse or stockroom management experience who is happy to be actively involved in the physical day-to-day operation.

Reporting to: Operations Manager

Location: One Can Trust, 11b Duke Street, High Wycombe, HP13 6EE

Hours 15 to 17 hours per week (Monday to Friday, ideally 8.30am to 11.30am), plus approximately two flexible hours per week as required for food collections and operational needs.

A full driving licence is essential, along with a willingness to drive the charity's van.

Key responsibilities

Warehouse Operations

• Receive, inspect and record food donations from suppliers, businesses, community groups and members of the public.
• Organise and rotate stock to ensure food is stored safely and efficiently.
• Monitor inventory levels and maintain accurate stock records.
• Ensure adequate stock levels are available for food parcel preparation.
• Maintain a clean, safe and organised warehouse environment.
• Report shortages, surpluses or operational issues to the Operations Manager.

Volunteer Coordination

• Supervise and support warehouse volunteers during daily operations.
• Provide clear guidance and ensure volunteers follow warehouse procedures.
• Work closely with the Volunteer Coordinator to ensure sufficient volunteer cover.

Food Stock Management

• Carry out and review weekly stock checks.
• Identify low stock levels and report requirements to the Operations Manager.
• Liaise with the Finance and Procurement Coordinator regarding purchases.
• Oversee the collection of surplus fruit and vegetables, including undertaking collections when volunteer support is unavailable.

Health & Safety

• Promote and maintain a strong health and safety culture within the warehouse.
• Carry out routine checks, including temperature monitoring and environmental checks.
• Ensure compliance with food hygiene, manual handling and warehouse procedures.
• Act as Deputy Fire Warden.
• Work with external contractors, including pest control and PAT testing providers.
• Escalate concerns and support the implementation of health and safety improvements.

Facilities and Vehicle Management

• Support the upkeep, security and maintenance of the warehouse building.
• Ensure the charity van remains roadworthy, legally compliant and well maintained.
• Liaise with waste management providers and other service contractors.
• Undertake other reasonable duties as required to support the charity's operations.

About you

We are looking for someone who is:

• Experienced in warehouse, stockroom or inventory management.
• Highly organised with excellent attention to detail.
• Comfortable supervising and motivating volunteers.
• A confident communicator who enjoys working with people.
• Practical, proactive and willing to get involved wherever needed.
• Able to identify and solve operational problems quickly.
• Physically fit and able to safely lift items up to 25kg.
• Committed to supporting people experiencing hardship within the local community.
• Adaptable and able to manage changing priorities.
• Competent using basic IT systems, spreadsheets and stock management tools.

A Level 2 Food Hygiene and Safety qualification would be beneficial, although training can be provided.

What we offer

Working at One Can Trust offers the opportunity to make a real difference in your local community while being part of a supportive and friendly team.

We offer:

• Salary of £13,600 per annum (£28,000 FTE)
• 25 days annual leave plus Bank Holidays (pro rata)
• Contributory pension scheme
• Employee Assistance Programme
• Ongoing training and mentoring
• Opportunities to develop new skills and gain valuable charity sector experience
• A welcoming and collaborative working environment

Additional information

The successful candidate will be required to:

• Undergo a DBS check.
• Provide details of two referees.
• Complete relevant induction and training programmes.

One Can Trust is committed to building a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all sections of the community and will make reasonable adjustments throughout the recruitment process where required.

15-17 hours per week (3 hours per day) Monday to Friday, ideally 08:30 – 11:30 plus up to 2 hours ad hoc for fruit & veg collection / other requirements.

Closing date 6 Aug

Nb. for full information on this role please read both attachments: Job Pack and Job Description

Summary

We are seeking a highly motivated and skilled individual to serve as Coordinator, leading the mission of Street Pastors in Kingston. The ideal candidate for this role will be a person of integrity who is able to demonstrate experience and potential in leadership of Christian outreach and mission. They should have experience leading and managing volunteers in a relevant context. They should possess effective organisational and communication skills and demonstrate a passion for building and sustaining partnerships around community outreach.

Context

Kingston Street Pastors is a churches initiative which has been operating since 2006 deploying Christian volunteers in the town centre in the night time to Care, Listen and Help. We enjoy excellent relationships with key stakeholders in Kingston’s night time economy including our local council, police and businesses. Within the wider Street Pastors movement we have made significant contributions over the years to develop policy and practice and have worked closely with neighbouring Street Pastors initiatives and with the Ascension Trust. For governance purposes Kingston Street Pastors operates as an affiliated project of Oxygen, a Kingston based youth work charity.

Our key strategic priorities are to maintain and build on the positive relationships we have with our local council, the police and businesses in the night time economy, taking advantage of opportunities for collaboration, accessing funding and other forms of support. We are perennially focused on the recruitment of new volunteers to serve as Street Pastors and Prayer Pastors to sustain and grow our capacity to deploy teams to the streets.

About the Role

This role has a Genuine Occupational Requirement for the post holder to be a practicing Christian (as outlined by 2010 Equality Act, Section 9)

Our new Coordinator will work closely with the Street Pastors Deputy Coordinator, leading the regular operations of Kingston Street Pastors and the deployment of teams while also overseeing the strategic development of the initiative in response to emerging needs and opportunities. 

Applicants should have people skills and demonstrate an ability to solve problems using a range of creative solutions including working with volunteers or using technology in new ways. The ideal candidate will have an ability to work flexibly and manage their time and resource effectively amidst competing priorities. 

A strong applicant will also be able to demonstrate the following: 

• A good understanding of the work and ethos of Street Pastors and how this resonates with your approach to Christian mission.

• A passion for the role the Church plays in our local community and an ecumenical ethos which is appreciative of a diversity of Christian traditions.

• The ability to partner with key stakeholders in the community to increase the resources, reach and depth of charitable projects. 

• A high level of proficiency in project management with competent administrative and IT skills.

• A good understanding of the night time economy, its users and key stakeholders.

• Experience and skills in charity/ church project leadership with specific reference to the recruitment, development and management of volunteers.

• An understanding of monitoring and reporting on the impact of charitable work.

Relevant experience in fields such as youth work, homelessness support, drug and alcohol services and promotion of community safety are also highly desirable.

This role is subject to an enhanced DBS check and suitable references including at least one reference from a church minister.

Immediate Support Coordinator – Northwest Wales - Part-time 22.5 hours per week - Welsh speaker preferred

Context of Role

2wish support anyone affected by the sudden and unexpected death of a child or young person
aged 25 and under. We are an All-Wales and part England charity providing immediate
casework support, as well as ongoing aftercare services including counselling, alternative
therapies, play therapy, support groups, support events and a respite cottage.
The post holder will provide immediate and ongoing emotional and practical support to families
affected by the sudden and unexpected death of their child or young adult.

Main Duties

1.0. Service:
1.1: To initiate immediate support for a caseload of families whose children and young people aged 0-25
have died suddenly and unexpectedly across the region
1.2: To contact all families within 24-48 hours of the referrals by telephone
1.3: Complete an initial assessment of families' needs to identify and plan the support as required in line
with safeguarding and risk reduction
1.4: Offer emotional support and advice to a case load of families through home visits and ongoing
weekly telephone calls
1.5: To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising
formal support such as counselling, complementary therapy or play therapy, subject to consent from the
bereaved individual
1.6: To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other
healthcare professionals to raise awareness of and promote referrals into the charity
1.7: To liaise with other professionals working alongside the family to provide a holistic and multi-agency
approach to support
1.8: Attend relevant forums within the area
1.9: To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on
the use of the bereavement boxes, referring into the charity and bereavement awareness
1.10: To monitor the use of the memory boxes and ensure families have been offered a memory box
1.11: To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for
bereaved individuals to use as required
1.12: Facilitate debriefs within professional settings following a traumatic or sudden death of a child or
young person
1.13: To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
1.14: To signpost and/or refer to other agencies as required that can provide support as needed
1.15: Cover members of the support team for annual leave and/or sickness

General

2.1: To be responsible for organising own work agenda, time management and administration
2.2: To show respect and sensitivity for the cultural and religious beliefs of families
2.3: To undertake learning opportunities and seek them out for the team
2.4: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
2.5: To attend weekend and evening community events in support of the charity as necessary
2.6: Participate as and when required in team meetings and one-to-one meetings, and undertake,
as appropriate, courses/training/other developmental activities, which is relevant to the role
2.7: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties
and performance over the period.
This role is subject to a DBS check.

Context of Role

2wish support anyone affected by the sudden and unexpected death of a child or young person
aged 25 and under. We are an All-Wales and part England charity providing immediate
casework support, as well as ongoing aftercare services including counselling, alternative
therapies, play therapy, support groups, support events and a respite cottage.
The post holder will provide immediate and ongoing emotional and practical support to families
affected by the sudden and unexpected death of their child or young adult.

Main Duties

1.0. Service:
1.1: To initiate immediate support for a caseload of families whose children and young people aged 0-25
have died suddenly and unexpectedly across the region
1.2: To contact all families within 24-48 hours of the referrals by telephone
1.3: Complete an initial assessment of families' needs to identify and plan the support as required in line
with safeguarding and risk reduction
1.4: Offer emotional support and advice to a case load of families through home visits and ongoing
weekly telephone calls
1.5: To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising
formal support such as counselling, complementary therapy or play therapy, subject to consent from the
bereaved individual
1.6: To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other
healthcare professionals to raise awareness of and promote referrals into the charity
1.7: To liaise with other professionals working alongside the family to provide a holistic and multi-agency
approach to support
1.8: Attend relevant forums within the area
1.9: To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on
the use of the bereavement boxes, referring into the charity and bereavement awareness
1.10: To monitor the use of the memory boxes and ensure families have been offered a memory box
1.11: To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for
bereaved individuals to use as required
1.12: Facilitate debriefs within professional settings following a traumatic or sudden death of a child or
young person
1.13: To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
1.14: To signpost and/or refer to other agencies as required that can provide support as needed
1.15: Cover members of the support team for annual leave and/or sickness

General

2.1: To be responsible for organising own work agenda, time management and administration
2.2: To show respect and sensitivity for the cultural and religious beliefs of families
2.3: To undertake learning opportunities and seek them out for the team
2.4: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
2.5: To attend weekend and evening community events in support of the charity as necessary
2.6: Participate as and when required in team meetings and one-to-one meetings, and undertake,
as appropriate, courses/training/other developmental activities, which is relevant to the role
2.7: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties
and performance over the period.
This role is subject to a DBS check.

Context of Role

2wish support anyone affected by the sudden and unexpected death of a child or young person
aged 25 and under. We are an All-Wales and part England charity providing immediate
casework support, as well as ongoing aftercare services including counselling, alternative
therapies, play therapy, support groups, support events and a respite cottage.
The post holder will provide immediate and ongoing emotional and practical support to families
affected by the sudden and unexpected death of their child or young adult.

Main Duties

1.0. Service:
1.1: To initiate immediate support for a caseload of families whose children and young people aged 0-25
have died suddenly and unexpectedly across the region
1.2: To contact all families within 24-48 hours of the referrals by telephone
1.3: Complete an initial assessment of families' needs to identify and plan the support as required in line
with safeguarding and risk reduction
1.4: Offer emotional support and advice to a case load of families through home visits and ongoing
weekly telephone calls
1.5: To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising
formal support such as counselling, complementary therapy or play therapy, subject to consent from the
bereaved individual
1.6: To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other
healthcare professionals to raise awareness of and promote referrals into the charity
1.7: To liaise with other professionals working alongside the family to provide a holistic and multi-agency
approach to support
1.8: Attend relevant forums within the area
1.9: To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on
the use of the bereavement boxes, referring into the charity and bereavement awareness
1.10: To monitor the use of the memory boxes and ensure families have been offered a memory box
1.11: To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for
bereaved individuals to use as required
1.12: Facilitate debriefs within professional settings following a traumatic or sudden death of a child or
young person
1.13: To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
1.14: To signpost and/or refer to other agencies as required that can provide support as needed
1.15: Cover members of the support team for annual leave and/or sickness
 

General

2.1: To be responsible for organising own work agenda, time management and administration
2.2: To show respect and sensitivity for the cultural and religious beliefs of families
2.3: To undertake learning opportunities and seek them out for the team
2.4: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
2.5: To attend weekend and evening community events in support of the charity as necessary
2.6: Participate as and when required in team meetings and one-to-one meetings, and undertake,
as appropriate, courses/training/other developmental activities, which is relevant to the role
2.7: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties
and performance over the period.
This role is subject to a DBS check.

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

Coram Family Lives is part of the Coram group.

About the role

Are you passionate about supporting families and helping children thrive? Do you want a role where no two days are the same and where your work has a genuine impact on the lives of military families?

Coram Family Lives is looking for an experienced, enthusiastic and compassionate Family Support Coordinator to deliver vital support to RAF families with children aged 0–7 years at RAF High Wycombe

In this rewarding role, you will work directly with families, providing practical and emotional support, helping parents navigate the unique challenges of military life, and delivering engaging workshops and community-based activities. From supporting families through deployment and reunification to helping parents access SEND and early years services, you will play a key role in improving outcomes for children and strengthening family wellbeing.

You'll also collaborate with RAF welfare teams, schools, health professionals and community partners, while developing a network of volunteers who help create a supportive and connected military community.

Why Join Us?

• A rewarding opportunity to make a lasting difference to military families.
• Variety, autonomy and meaningful relationship-based work.
• The chance to develop partnerships across military and civilian services.
• Be part of a respected national charity with almost 50 years of supporting families.

· If you're a skilled, empathetic professional who is passionate about helping families flourish, we'd love to hear from you.

Join us and help RAF families thrive, whatever life brings

The salary for 21 hours per week is £15,910.49 per annum.

To apply for this role, please click on the apply now to complete the application. (Please note we do not accept CVs. Therefore, please detail your application as much as possible)

Closing Date: Sunday, 16th August 2026

Interview Date: w/c 24th August 2026 online

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Job Title: Schools Outreach Coordinator

Contract: Fixed-term - 1 year with the possibility of renewal/extension

Hours: 35 hours per week, flexitime with core hours 10am-4:30pm

Salary: £26,936 per annum

Location: Hybrid, with 50% of working hours to be completed at Coram Campus (Bloomsbury, Central London)

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime.

Founded by Thomas Coram we are the first children’s charity, helping vulnerable children and young people since 1739. Today, the Coram group supports more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Shakespeare Schools

Coram Shakespeare Schools is a national cultural education charity that exists to instil curiosity and empathy, aspiration and self-esteem, oracy and teamwork - giving young people the confidence and skills to stride onto whatever stage they choose. Our programmes follow a rigorous and supportive process to train teachers and young people in an active and ambitious way of working with Shakespeare.

About the Role

The Schools Outreach Coordinator is responsible for managing relationships with our key accounts while exploring, researching and building new sales leads across our various programmes. You will be able to manage multiple tasks effectively and facilitate incoming/outbound school outreach enquiries by phone, email, in person, ensuring the sales process runs seamlessly from inception to renewal.

This is a fantastic opportunity for a driven individual to join a creative and ambitious cultural education charity and develop professionally in a supportive, dynamic outreach team. As an integral part of our sales team, you’ll be signing up new, lapsed and retention schools for these unique creative experiences across our creative portfolio.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: Wednesday 5 August 2026 at 10am

Please note that we will be reviewing applications and scheduling interviews on a rolling basis.

Coram Shakespeare Schools Foundation is an equal opportunities employer and welcomes applications from all sections of the community. We encourage applicants from minority ethnic backgrounds to join our teams. Whilst we have a diverse team, we recognise we are a predominantly white workforce and are committed to encouraging candidates from diverse communities in order to improve the services we provide to children and schools.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. We offer a variety of services with the goal of helping older people to #AgeWellinWandsworth. Our charity is consistently growing, so we are creating this new role to support our CEO with social media, marketing and organising events.

The role will suit someone who is calm, mature, professional, organised and creative and will be comfortable working directly with a creative and curious CEO committed to transforming the charity’s online presence.

What we can offer you:

You'll be joining a vibrant workplace where no two days are the same, working as part of a small, supportive team that is committed to making a positive difference in the community. You'll benefit from an experienced leadership team, collaborate with kind and caring colleagues who genuinely work together, and even have the company of a friendly hypo-allergenic office dog.

Due to the nature of the work that we carry out, our staff work from our office, day centre and in the community. Therefore, please note that unless it is otherwise stated, all roles advertised will require the successful candidate to work on-site.

Employee benefits:

• 5% employer’s pension contribution
• Cycle to work scheme
• Employee shopping benefits scheme
• Employee assistance programme (EAP)
• Employee recognition and reward programme
• Ongoing training and development opportunities

Future First is looking for an engaging and organised Senior School Membership Coordinator to build strong relationships with our member schools and help ensure more young people benefit from the power of alumni networks.

This is an exciting opportunity to join a mission-driven charity working to ensure every state school and college is supported by a thriving alumni community. You'll manage a portfolio of schools, deliver engaging workshops to young people, support employer partnerships and help grow our membership so we can reach even more students.

We're looking for someone with excellent relationship-building and communication skills, who is confident delivering in school settings, highly organised and motivated by making a difference. Experience using a CRM (ideally Salesforce) is desirable, and you'll be comfortable balancing a varied workload in a fast-paced, collaborative team.

Although the role is remote first, due to travel requirements to our member schools, we are looking for someone ideally located in London, Birmingham or Manchester. 

You must also have a full driving licence and access to a vehicle that you can use for work travel. Unfortunately, if you don't have both of these you will not be suitable for this opportunity.

To find out more and for full instructions on how to apply, please download the job pack.

Exams Coordinator

Location: London

Salary: £30,962

Working hours – Full time (35 hours per week). Standard working hours between 9am – 5pm.

Working arrangements – London, hybrid homeworking (minimum 6 days a month in office).

The Federation of Royal Colleges of Physicians based in the UK and with an international reach is a collaboration between the Royal College of Edinburgh, Royal College of Physicians and Glasgow and Royal College of Physicians. Collectively the colleges represent 50,000 physicians worldwide. For physicians in the UK and globally, the colleges provide an invaluable professional network, opportunities to share best practice and ongoing educational opportunities.

The Federation develops and delivers services to support doctors at every stage of their careers, including:

• Examinations (Membership of the Royal Colleges of Physicians of the UK – MRCP(UK)
• Training (Joint Royal Colleges of Physicians Training Board – JRCPTB)
• Continuing Professional Development (CPD)

The Federation is looking for a Coordinator to join the Examinations team and support with the coordination and delivery of MRCP(UK) examinations.

Key responsibilities

• Lead the co-ordination of International PACES exams.
• Coordinating various tasks within the examinations cycle (diet), ensuring tasks are performed accurately as per standard operating procedures and agreed timelines, assigning tasks to administrators where appropriate.
• Coordinate scanning and results processing for International and UK PACES exams.
• Manage the scheduling of all international exams – liaising with Federation Leads and suppliers to set exam calendars for future diets – confirmation of timeslots and capacity.
• Lead on completing SOPs and ensuring they are reviewed regularly and fully up to date.
• Track, monitor and report on exams related income, overseeing monthly reconciliation and support with the annual setting of budgets.
• Prepare various management information reports, for both internal and external meetings, as necessary.
• Lead on processing reasonable adjustment requests for International and UK PACES exams.
• Lead on project work to meet the needs of the business (including development of business systems/ processes) and deliver on initiatives identified in the business planning process.
• Support examination managers in identifying and mitigating risks, as per the risk register.
• Deputise for the Exams Managers as required.
• Other: Some packing and shipping exam materials might be a part of your role.
• Any other duties as may be reasonably expected and which are commensurate with the level of the post, adhere and comply with the provisions of the RCP’s health and safety policy, undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities.

About you

• Experience of coordinating and delivering exams or similar event management.
• Experience of delivering strong customer service.
• Experience of working in a busy team, delivering complex and high-stakes work.
• Experience of building and developing relationships with a range of internal and external stakeholders at all levels.
• Excellent written and verbal communication, tailored for audience and purpose.
• Expertise of general office software and able to quickly become competent with specialist software used by Federation.
• A high degree of accuracy and attention to detail in all work.
• Accurate data entry and good attention to detail.
• Interacts with staff and other professions with respect for difference and diversity.
• Demonstrates flexibility and adapts to agreed changes and new ways of working positively, effectively and completely.
• Able to prioritise and manage your workload according to importance and urgency and remains focused on routine tasks and understands why achievement is important.
• Demonstrates an ability to work to deadlines and to agreed standard operating procedures.

For more information about the role please view the job description downloadable at the bottom of this page.

How to apply 

Please click Apply Now to submit your CV and a supporting statement (no more than 2 pages) explaining, with clear examples, how your skills and experience match the job description and person specification. Applicants who do not submit a relevant supporting statement as requested will not be shortlisted. 

For an informal discussion about this role, candidates are welcome to contact our recruitment team on:

Closing date: 07 August 2026

Interviewing date: ongoing

Please note, we will be reviewing applications as they are received. Interviews may be arranged, and the role may be filled before the advertised closing date. Early applications are therefore encouraged.

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. 

The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us. 

Closing date: 7th August 2026

Shortlist date: 8th August 2026

Interview date: TBC

As a Wheelchair Skills Training Coordinator, you will work directly with young people and their families, schools, colleagues, partners etc to deliver accredited training across the UK

Whizz Kidz: the facts

Over 75,000 young people aren’t getting the wheelchair or support that fully meets their needs.

Without the ability to be independent young wheelchair users are restricted in their ability to socialise and participate in society.

We’re here to change that.

As the UK’s leading charity for young wheelchair users (9 months -25 years old), we empower young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society.

And we won’t stop until they are mobile, enabled and included.

Our vision

A society in which every young wheelchair user is mobile, enabled and included.

Our values

We are young people focused, ambitious, collaborative and inclusive.

Job summary

This role will predominantly support the Service Delivery Managers and Support Officer across the UK in the effective planning and delivery of wheelchair skills training to meet the strategic objectives. The postholder will be required to work directly with young people and their families, schools, colleagues, partner organisations and professionals, delivering accredited training across the UK.

The person

You will be part of the Young People’s Services Team who provide a range of services and activities for young wheelchair users and their families. You will have a friendly and professional approach to working with families and professionals and be highly organised to manage planning, delivery and relevant paperwork for all wheelchair skills services. 

Key accountabilities

• Coordination and delivery of wheelchair skills training, travel training and train the trainer across the UK.
• Conduct on site visits prior to delivery of travel training to plan routes and inform risk assessments.
• Book relevant modes of transport for travel training sessions.
• Writing Service Level Agreements for key partners; content providers and schools.
• Obtaining information from content providers and schools, such as Public Liability, DBS and key Risk Assessments.
• Writing Care Plans & Risk Assessments.
• Ensure schools complete paperwork for accredited services and liaise with Skills & Education group regarding learners
• Sending event invites to young people and families and updating the database as required.
• Updating all documentation for events and participants onto the database.
• Promoting Whizz Kidz services to third party organisations in order to drive new applications/referrals.
• Attending events such as Kidz to Adultz exhibitions to promote Whizz Kidz and showcase wheelchair skills training.
• Ensuring feedback and monitoring data is collected at each event and at set intervals after the event in order to measure long term impact.
• Collate information for case studies to measure impact of training.
• Liaising with Trainers when required.
• Liaising with young people, families and schools as required.
• Ordering equipment and resources where needed.
• Attending Whizz Kidz services across the country if required in order to support the Service Delivery Managers and Services Support Officer.
• Attending Team Meetings and contributing to the development of Whizz Kidz services.

The post holder will also

• Work within all policies, procedures and budgets set by Whizz Kidz.
• Act at all times in the best interest of Whizz Kidz.
• Form effective working relationships with all colleagues members, volunteers and outside organisations as appropriate.
• Take responsibility for ensuring that the policies and procedures relating to Health & Safety in the workplace are adhered to at all times.
• Respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.
• Not disclose to an unauthorised person any confidential information acquired through official duties unless they have received official permission to do so.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and job rank of the post.

Please note: This post is subject to an Enhanced level DBS Disclosure, which will be sought prior to the confirmation of a job offer.

Person specification

Skills and knowledge

• Understanding and familiarity of good practice and law around child protection, disability discrimination and equal opportunities legislation, health and safety, confidentiality, and data protection.
• The ability to teach and demonstrate wheelchair skills, using a wheelchair
• Excellent organisational and planning skills
• Excellent interpersonal skills with the ability to communicate at all levels
• Ability to motivate children and young people of all ages
• The ability to deliver training using coaching/teaching skills.

Experience

• Experience of working directly with disabled children, young people and their families.
• Demonstratable experience of delivering training, teaching or coaching.
• Youth work experience.
• Experience of risk management procedures.

Personal qualities

• Alignment with our values – young people focused, ambitious, inclusive and collaborative
• Passionate about supporting young wheelchair users and creating societal change
• Ability to get on with and motivate children and young people of all ages
• Ability to multi-task, work calmly under pressure and meet tight deadlines
• Ability to work as part of a team and on own initiative
• A high degree of accuracy and attention to detail
• Good level of computer literacy, including databases

Weekend working, travel, irregular hours and overnight stays will be required. The ability to drive and have access to a car is therefore necessary.

A few perks

The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!

Annual leave

25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).

Christmas closure

In addition to annual leave, employees get three days of paid Christmas leave.

Pension

Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.

Simply health

Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

Season ticket loan

An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

To apply please visit our website via the Apply Button.

We are committed to achieving equal opportunities in employment. Please let us know whether you require any reasonable adjustments for application or interview.

About the role

Sands is the UK’s leading pregnancy and baby loss charity. We work to save babies’ lives and to ensure that anyone affected by pregnancy or baby loss receives the care and support they need.

We are looking for a compassionate, organised and collaborative Hospital Liaison Coordinator to support the delivery, embedding and sustainability of the National Bereavement Care Pathway in England.

This role will help strengthen Sands’ hospital liaison work by building, supporting and developing our network of Hospital Liaison Volunteers. Hospital Liaison Volunteers provide an important link between Sands, NHS services and local communities, helping hospital staff understand and access Sands’ support, training, resources and bereavement care guidance.

The postholder will work closely with volunteers, NHS staff and Sands colleagues to support high-quality, equitable bereavement care for bereaved parents and families. They will coordinate activity, monitor progress, gather feedback and insight, and help ensure learning from hospitals and volunteers informs continuous improvement across the NBCP England programme.

This is a role for someone who is highly organised, values-driven and confident working with people. You will bring experience of supporting volunteer networks, coordinating projects and building strong relationships with a range of stakeholders. You will also be able to communicate sensitively and clearly, work with feedback and evidence, and develop your understanding of bereavement care, maternity services and NHS systems.

Key responsibilities 

Support and develop the Hospital Liaison Volunteer network 

1. Develop, support and strengthen Sands’ network of Hospital Liaison Volunteers in England. 

2. Ensure Hospital Liaison Volunteers feel valued, confident and equipped to carry out their role effectively. 

3. Support the recruitment, induction, training and ongoing development of Hospital Liaison Volunteers. 

4. Provide regular communication, guidance and support to volunteers, including opportunities to share learning, raise questions and identify emerging issues. 

5. Work with colleagues to identify gaps in volunteer coverage and support plans to improve access to hospital liaison support across England. 

6. Help volunteers understand Sands’ bereavement care resources, training offer, NBCP England materials and wider support services. 

7. Support safe, consistent and appropriate volunteer involvement within hospital settings, recognising the sensitivity of bereavement care and the importance of confidentiality and professional boundaries. 

Support NBCP England implementation and hospital engagement 

1. Support NHS Trusts, maternity, neonatal, gynaecology and bereavement teams to understand, implement, embed and sustain the National Bereavement Care Pathway standards. 

2. Promote awareness and use of NBCP England resources, tools and guidance among hospital staff and volunteers. 

3. Help hospitals identify opportunities to strengthen bereavement care provision and reduce variation in families’ experiences. 

4. Support activities that help Trusts understand progress against NBCP standards, including self-assessment, evidence gathering, reflection and improvement planning. 

5. Work collaboratively with NHS staff, volunteers and Sands colleagues to support equitable, high-quality bereavement care for all families. 

6. Contribute to the development and delivery of practical resources, communications and support offers that help hospitals engage with NBCP England. 

Coordinate programme activity, monitoring and reporting 

1. Coordinate key elements of the NBCP England hospital liaison workplan, ensuring activity is well organised, timely and aligned with programme priorities. 

2. Manage multiple tasks and priorities, keeping clear records of activity, progress, risks and follow-up actions. 

3. Support the monitoring of outputs, outcomes and impact, including volunteer engagement, hospital reach, Trust activity and use of NBCP resources. 

4. Prepare updates, summaries and reports for Sands colleagues, programme leads and other relevant stakeholders. 

5. Use project coordination tools and systems to support planning, delivery, monitoring and evaluation. 

6. Contribute to measuring the difference made by hospital liaison activity and NBCP England support. 

 Gather, analyse and share feedback and insight 

1. Gather feedback and insight from Hospital Liaison Volunteers, NHS staff, Sands colleagues and other stakeholders. 

2. Identify themes, learning, gaps and examples of good practice from hospital liaison activity. 

3. Share insight in a clear and accessible way to support continuous improvement across the NBCP England programme. 

4. Use feedback to help inform future developments, resources, communications and support for hospitals and volunteers. 

5. Contribute to a learning culture where volunteer and hospital insight is valued and used to improve bereavement care. 

Communicate clearly and build strong relationships 

1. Build and maintain positive, collaborative relationships with volunteers, NHS staff, Sands colleagues and external partners. 

2. Communicate clearly and sensitively with a range of audiences, adapting style and approach as needed. 

3. Facilitate discussions, meetings and learning opportunities with volunteers, colleagues and hospital staff. 

4. Prepare written materials, reports, updates, newsletters or web content as required. 

5. Represent Sands and the NBCP England programme professionally at meetings, events, workshops and conferences. 

General responsibilities 

1. Work collaboratively with colleagues across Sands, sharing intelligence and contributing to wider organisational priorities. 

2. Maintain high standards of confidentiality, professionalism and sensitivity at all times. 

3. Work in a way that reflects Sands’ values and commitment to equity, inclusion and compassionate bereavement care. 

4. Undertake occasional travel and occasional evening or weekend work as required. 

5. Abide by Sands policies and procedures and complete mandatory training. 

6. Undertake other tasks commensurate with the role as required by the NBCP England Manager, Head of Bereavement Care and Hospital Liaison, and Director of Research, Education and Policy. 

Person specification 

Essential

• Experience of building, supporting or coordinating volunteer networks, including helping volunteers feel valued, confident and equipped in their role. 

• Strong project coordination skills, with the ability to manage multiple priorities, monitor progress and support delivery of agreed outcomes. 

• Experience of gathering, recording, analysing and sharing feedback or insight to support learning, improvement or service development. 

• Excellent interpersonal and relationship-building skills, with the ability to work collaboratively with volunteers, healthcare staff, colleagues and external stakeholders. 

• Confident verbal and written communication skills, including the ability to share information clearly, facilitate discussions, write reports and communicate key messages to different audiences. 

• Highly organised, with the ability to plan work, manage competing demands and follow through on agreed actions. 

• Understanding of, or willingness to develop expertise in, bereavement care, maternity services, neonatal services and NHS systems. 

• Empathetic, compassionate and values-driven, with the ability to work sensitively within a bereavement setting. 

• Ability to maintain confidentiality and professional boundaries when working with sensitive information and bereaved families’ experiences. 

• Commitment to equity, inclusion and improving the experiences of bereaved parents and families. 

• Ability to work occasional evenings and weekends and undertake occasional travel within the UK. 

Desirable 

• Experience of working with or alongside NHS maternity, neonatal, gynaecology or bereavement services. 

• Experience of supporting hospital-based volunteers or volunteers working in sensitive settings. 

• Experience of contributing to training, guidance, resources or support materials. 

• Experience of using data, feedback or evaluation findings to demonstrate impact. 

• Knowledge of the National Bereavement Care Pathway or bereavement care standards. 

• Experience of working in a charity, healthcare, volunteering, community engagement or service improvement setting.