Support service manager jobs in Belfast

Join a small global team where you'll organise and oversee our UK-based coaching and leadership programmes for education and non-profit leaders. From responding to new enquiries, launching programmes and setting up online learning journeys, to building trusted relationships with senior stakeholders, you'll need to be hands-on and able to prioritise across multiple workstreams. In return, you'll get genuine variety and ownership of your work, a friendly and supportive team, and opportunities to work with new digital tools and platforms and help us pioneer AI-powered ways of working from the ground up. 

About BTS Spark

BTS Spark is the social impact and education practice of BTS, a global professional services firm which specialises in supporting organisations to develop their leaders and build the people capabilities to deliver effectively on their strategies. Our mission at BTS Spark is bring that expertise to help education and non-profit leaders do their best work, building stronger organisations and a better world.

We provide expert 1:1 leadership coaching, powerful group experiences and bespoke team and organisational development programmes, all designed to enable profound and highly impactful learning. To date we have worked primarily with schools, colleges and multi-academy trusts, but we are now actively seeking to grow our work within higher education and the non-profit sector.  Whilst most of the work delivered by our UK hub is with UK-based organisations, we also deliver programmes elsewhere in Europe and manage several international programmes.

Our UK core team is small — just our Director and our Programme Manager — supported by wider BTS colleagues, our global BTS Spark team and a network of 30+ UK-based coaches and facilitators.

Job Description 

Working closely with our UK Director, but with a significant degree of independence, you'll support almost every part of our UK operations:

• Plan and enable smooth programme delivery — allocating coaches and facilitators, scheduling group sessions, and managing logistics for face-to-face events
• Set up and launch coaching and leadership programmes on our digital platforms, and use Claude and other AI tools to speed up routine tasks like data entry, reporting and client updates
• Act as a trusted first point of contact for clients, managing relationships, delivering briefings and platform demos, and preparing data-led impact reports
• Handle new enquiries, follow through with quotations and information, and support business development and proposal writing with the Director
• Help grow our profile — co-ordinating social media content (particularly LinkedIn), updating our website, building landing pages, and supporting our alumni and marketing campaigns
• Forecast income, keep our financial systems up to date, and manage letters of engagement, purchase orders and invoicing requests.
• Provide occasional live support for virtual workshops, and executive assistant support to the Director

The balance of your week will shift through the year, with programme launches taking priority at times and more space for development work during school holidays. A key priority is to make full use of our AI capability (especially Claude) to speed up our processes and free up more time for the relationship-building and engagement work that matters most. This is something we’ll support you to build into your working practice from day one.

We're looking for candidates with the following attributes:

Essential:

• A strong, sustained track record in programme planning and project/operations management
• Confidence managing relationships with senior education and non-profit leaders, with excellent, professional customer service skills
• Excellent written communication and proof-reading skills, with sharp attention to detail
• Strong organisational skills and the ability to prioritise across multiple workstreams
• A proactive, can-do attitude and comfort working independently
• Strong financial literacy and experience with CRM/database systems (e.g. Salesforce, Hubspot)
• Enthusiasm for digital tools and AI assistants, and intermediate Microsoft Office skills
• Flexibility for occasional calls outside business hours with North America and Australia-based colleagues

Desirable:

• Experience working in or closely with the education sector
• University graduate-level education

Benefits

• 25 days' annual leave, plus bank holidays and a Christmas–New Year office closure
• 5% matched pension and life insurance
• Private medical insurance
• Free access to a wellness coach and healthcare app (video GP appointments, mental health and nutritional consultations)
• Cycle to work scheme

See attached job description for further details.

Application Process

Please apply with an up-to-date CV and a supporting statement (max. 2 sides) showing how you meet the knowledge, skills and experience above. Applications without a supporting statement will not be considered.

We review applications on a rolling basis, so please apply as soon as you can. The closing date for applications is 12 noon on Tuesday 1st September.

Initial interviews for shortlisted candidates will be held on a rolling basis until 4th September.

Final interviews will be held in London at the BTS Offices on 10th and 11th September.

Work where it matters most, achieve what matters more 

Be part of a team where passion meets purpose, as we work together where the challenge is greatest to change the lives and build the futures of children and young people. 

We're looking for a talented Strategy Manager to help deliver our ambitious 2025–2030 strategy.

Working within our Transformation team, you'll lead high-impact projects, provide insight that drives decision-making, and partner with senior leaders to solve complex challenges. From developing business cases and strategic recommendations to analysing data and driving organisational improvement, you'll play a key role in shaping the future direction of the Trust.

This is a varied role that combines strategy, project delivery and data-led decision-making. You'll lead projects from concept to implementation, turning complex information into clear recommendations and ensuring initiatives deliver meaningful outcomes.

You'll work closely with senior stakeholders across the organisation, providing challenge, insight and support while helping to improve processes, drive performance and deliver our strategic priorities.

This role is a full time, all year-round role, mainly home-based working with travel to our head office in Birmingham and our academies as required. If you're excited by this opportunity but are considering a different way of working, such as a secondment or another flexible arrangement, we'd love to hear from you and discuss the possibilities.

About you

You're a commercially minded problem-solver with strong analytical skills and a track record of delivering projects in complex environments.

You'll be confident working with data, influencing senior stakeholders and managing multiple priorities. You have excellent communication skills, strong Excel and PowerPoint capability, and the ability to translate analysis into practical action.

Experience in strategy, consulting, transformation or organisational improvement would be advantageous, as would experience within education.

Why work for Ormiston?

Our vision is to create a school system where every child thrives, regardless of background. Our people are at the heart of our approach – they are our greatest asset.

We exist to provide the best learning opportunities every day, in every school for every child. It is the people and teams in our Trust who make this a reality and ensure we have the greatest impact. If you join us at Ormiston, whatever your role, you can be sure of a role with purpose and meaning. 

Ormiston, where every member of staff enjoys… 

• The opportunity to build on the legacy of those who came before – being part of one of the longest standing Trusts, created with the sole purpose of enabling children and young people to thrive 
• Working for a Trust nationally recognised for its impact on disadvantaged children – a rewarding, stimulating career where staff are challenged to be the best they can be, for the pupils we are proud to serve 
• Being part of a team and community where you belong – receiving bespoke and holistic support from a well-resourced and ambitious network of experts and professionals that work at the heart of communities 
• A supportive environment to grow your career – an extensive professional development programme, alongside flexible working arrangements and generous benefits 

Benefits that care for you 

We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children and young people in our schools. 

When you join us at Ormiston, you can be certain that your work will have purpose and meaning. You can also expect robust and holistic support from us to enable you to excel in your role.

You will have access to an attractive benefits package including:

• 30 days annual leave (rising to 32 days after 5 years’ service)
• Generous pension and life cover
• Access to health and well-being programmes, including counselling service.
• Discounts on retail, travel, and leisure through our benefits platform. 
• Free and confidential legal, tax and health 24/7 helpline.
• Cycle to work scheme.
• Automatic pay progression.
• Flexible working arrangements.

And much more as part of a leading multi-academy trust. 

If you're excited by this opportunity but are considering a different way of working, such as a secondment or another flexible arrangement, we'd love to hear from you and discuss the possibilities.

The closing date for applications is 9am on 18 August with interviews taking place shortly after. 

Early applications are encouraged as we reserve the right to close the vacancy early should a suitable candidate be found. We encourage you to apply as soon as possible.

Natural Capital Assessment Partnership

The Natural Capital Assessment Partnership (NCAP) has operated for over 30 years. Formerly the Habitat Biodiversity Audit, a key remit of NCAP has been to survey and gather habitat data across Warwickshire, Coventry and Solihull, combining ecological field surveys with pioneering satellite imagery and remote sensing analysis. A second key aspect of NCAP’s work is managing the Local Wildlife Sites programme for the region.

Data acquired and produced by the team supports Local Wildlife Site designations, Local Nature Recovery Strategy development and monitoring, and creates baseline habitat reports and statistics.  This localised yet UK-leading dataset provides robust evidence for decision-making and monitoring, plus a unique record of land-use change over the past two decades. Combined with Biological Records Centre species data, it offers an unrivalled picture of the local state of nature.

NCAP is funded by local authorities, managed by Warwickshire Wildlife Trust and hosted by Warwickshire County Council.

The purpose of this role is to lead the design and delivery of learning programmes that help social entrepreneurs create lasting impact. You’ll take direct responsibility for facilitating cohorts as well as leading 1-2-1 coaching and diagnostics, and delivering Action Learning Sets, SSE’s long-standing peer-coaching method (training provided). You’ll hold accountability for the quality of programmes allocated to you. You’ll work alongside our learning facilitators and our learning and enterprise development managers to ensure every programme stays true to our action learning approach.

As SSE deepens its focus on commercial acumen and scale-up support, you’ll help make sure that direction reaches every cohort you work with — keeping your programmes as sharp, practical and impactful as everything else we do. You’ll bring your own commercial awareness to how you facilitate, and build relationships with contributors, speakers and specialists who can bring real-world commercial expertise into the room for your cohorts.

You’ll succeed in this role if you believe in what social entrepreneurship can achieve and want to support social ventures to grow and create more impact in their communities and beyond.

Team: Change & PMO 

Location: Remote

Work pattern: Monday-Friday, 35 hours per week 

Salary: Up to £56,655.95 per year 

Contract: Fixed term contract until the end of December 2027 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our CRM Project Manager: 

- Lead the end-to-end delivery of Microsoft Dynamics 365 CRM implementation 

- Ensure robust project governance is in place, create, maintain and govern project documentation 

- Develop, maintain, and manage detailed project plans, milestones and dependencies 

- Develop, maintain, and manage project budgets 

- Provide regular progress reports to project and programme boards and other key stakeholders 

- Identify, manage and escalate project risks and issues as required 

- Act as the primary project delivery contact for all stakeholders, including delivery partners and managing supplier deliverables and dependencies 

- Build strong working relationships and proactively engage with stakeholders at all levels 

- Oversee test planning and execution, ensuring all activity is embedded within the project plan 

- Ensuring benefits realisation is considered throughout delivery 

About the Change team: 

-The Change and PMO team sit within the Shared Services Directorate 

-The teamare responsible forthe development and delivery of strategic projects andprogrammesand the successful adoption of change at Cats Protection 

-It’sa very excitingtime to join Cats Protection, with an ambitious 10-year strategy and significant investment in the areas of change and improvementrequiredto get us there 

What we’re looking for in our CRM Project Manager: 

- We’re looking for someone who can start immediately or has a notice period of less than four weeks, due to the fixed-term nature of this role. Please bear this in mind when applying 

- Proven experience leading the end-to-end delivery of Microsoft Dynamics 365 CRM implementation, working within an Agile methodology and framework such as Scrum or Kanban 

- Relevant professional project or programme Management qualification (e.g. PRINCE2, APM) 

- Relevant professional qualification or equivalent experience in change management 

- Strong understanding of CRM concepts, best practice, processes, software and tooling 

- Experience of collaborating with developers and technical leads on requirements 

- Track record of successful project management and delivery

- Excellent relationship building skills with a collaborative approach, influential communicator 

What we can offer you: 

- 26 days’ annual leave plus bank holidays, increasing with service

- A competitive contributory pension scheme and life assurance for peace of mind 

- Health and wellbeing support to help you stay well while working remotely 

- Flexible working options to support a healthy work–life balance

- Ongoing learning and development to help you build your skills and grow your career

- Financial wellbeing support, including access to Salary Finance

- Additional support such as eye care vouchers and confidential employee advice services

- Access to discounted pet insurance to help care for your pet’s health

Learn more about our full reward package  

Application closing date: 26th August 2026 

Virtual interview date: On a rolling basis as suitable applications are received 

Applications may close before the deadline, so please apply early to avoid disappointment.

If successful, your recruitment journey will include: 

1. anonymised application form 

2. virtual interview 

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey. 

About This Job

Are you passionate about shaping modern digital platforms and delivering secure and reliable services at scale? As the M365 Support Engineer within Cadet Digital Services, you will play a role in designing, developing and improving the CadetNET Microsoft 365 environment that supports tens of thousands of cadets and volunteers across the United Kingdom.

You will work under the direction of the M365 Engineering Lead, the post holder implements and supports the platform configuration set by the Lead, carries out root-cause analysis, and helps maintain the ongoing health of the services that underpin CadetNET.

If you enjoy leading technical teams, solving complex challenges and delivering a robust cloud platform that enables real collaboration, this role offers an exciting opportunity to influence the future of digital services across the Cadet Forces.

Essential Skills

· Demonstrable third-line experience administering and supporting M365 (SharePoint, Teams, Exchange, OneDrive) in a production environment.

· Working knowledge of Microsoft Entra ID, MFA and Conditional Access, and the ability to diagnose sign-in issues.

· Hands-on experience of Mobile Device Management (MDM): device enrolment, compliance and configuration (e.g. Intune).

· Hands-on experience of PowerShell scripting and automation for M365 and Entra administration.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Discretionary additional privilege leave, usually making up the following:

- Maundy Thursday - 1 day

- Following the August bank holiday – 2 days

- Christmas closedown – 6 days

o An additional five days of paid volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Wednesday 2nd September 2026.

Interviews will be held in person during the week commencing 21st September 2026.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.

ID: 1861 Senior Website & Digital Content Manager  

Service: Digital Marketing

Salary: Grade 4 point 38: £37,867.30 pro rata (£46,703 FTE) per annum, plus £480 home-based allowance FTE per annum (£389 pro rata)

Location: Homebased

Hours: Part time, 30 hours per week

We offer flexible working arrangements - please see below for more details.

Contract: Temporary 12 month contract (mat leave)

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. 

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. 

This is an exciting opportunity to lead the Website and Digital Content Team through a crucial period. You will have the chance to manage a portfolio of websites, including Family Action’s and Relate’s, and oversee the development and creation of digital content for a range of channels. You will manage a small team and work collaboratively across the wider development and external affairs directorate to drive brand awareness and income generation.  

Main Responsibilities (for details check the job description and person specification):

· Strategically manage a portfolio of websites across two distinct brands and a number of sub identities, ensuring they meet organisational goals, user needs, and sector best practice.

· Lead on the development and creation of digital and multimedia content across Family Action and Relate brands to support key business objectives

· Lead continuous optimisation of sales and donation journeys across Family Action and Relate websites, including testing, personalisation, and conversion rate improvements.

· Oversee the development of a new Relate website as part of a wider adaptive change programme, working closely with the Website and UX Manager and other key stakeholders.

· Use sophisticated analytics, data and insight tools to test, measure and evaluate content and website performance against KPIs, drive decisions and prioritise enhancements.

· Line manage a small team including a Website and UX Manager, Digital Marketing Executive, Content Executive and two temporary Website Project Managers

Main Requirements (for details check the job description and person specification):

· Extensive experience of website development and management within complex organisations

· Extensive experience of managing complex digital projects with multiple stakeholders such a website builds

· Experience of optimising website user journeys to drive a measurable increase in conversions such as sales and donations

· Ability to drive and manage content generation, working with a range of subject matter experts and within a robust governance architecture Extensive experience of using tools such as Google Analytics, Google Tag Manager, Google Search Console and Bing Webmaster to successfully plan, measure and evaluate content performance

· Experience of line management

Benefits:

- an annual paid leave entitlement of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the “Apply Now” link below and fill out our digital application form

· Closing Date: Monday 31st August at 23:59. Please note, we may close the position early if we find the right candidate.

· To learn more about Family Action: Careers

Interviews will likely to take place virtually during the first week of September 2026.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: matthew.dennis (full email address located on advert document)

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

Individual Giving and Legacies Manager

Fundraising & Engagement | Remote (UK-based)

Salary: £45,000 per annum

Hours: Full time (35 hours per week to be worked over 5 days)

Location: Home-based in the UK with occasional paid travel to London

Contract: Fixed Term Contract until 30 June 2029 (with potential for extension)

Join Population Matters

We are a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other.  As we enter an exciting new phase of growth and influence, we’re looking for an experienced, proactive Individual Giving and Legacies Manager to launch and lead our public fundraising portfolio, deepen supporter relationships and help grow sustainable income.

About the Role

We’re looking for a strategic, hands-on fundraising leader who can develop and deliver our Individual Giving and Legacies programme, spanning legacies, membership, regular giving, lottery, appeals, publications, merchandise, Gift Aid, in-memory giving and supporter care. You will be able to balance planning with delivery, using data-driven insight to acquire, retain, upgrade and reactivate supporters while building a positive team culture where your team members feel valued, supported and empowered to do their best work.

Important Information

· This is a UK-based role

· Applicants must have the Right to Work in the UK

· We are unable to offer sponsorship

Apply Now

If you’re ready to play a vital role in a purpose-driven organisation and help shape a more sustainable future, we’d love to hear from you. Please submit a CV (not more than 3 pages) and answer the application questions explaining your interest in this role and how you meet the criteria in the Person Specification. A cover letter is not required. 

Closing date: Monday 24 August 2026 at 09:00 (BST)

Population Matters is an inclusive and diversity-friendly employer. We are committed to equality, diversity and inclusion across everything we do. We welcome and encourage applications from people of all backgrounds and do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age and all other categories protected by law. Please refer to our full EDI statement attached with this advert.

If you require any adjustments to make the process more accessible, or to arrange an informal conversation about the role, please see contact details within our EDI statement attached below this advert. 

Thank you for your interest in Population Matters.

#fundraising #individual giving #individual giving and legacies manager #fundraising manager #legacies manager #fundraising #individual giving #individual giving and legacies manager #fundraising manager #legacies manager 

FitzRoy is looking for a proactive and driven Oliver McGowan Programme & Training Coordination Manager to develop, coordinate and grow our external Oliver McGowan Mandatory Training offer.

Using your excellent relationship-building skills, you will develop partnerships with commissioners and other organisations and identify strategies to help more customers access our training. You'll build strong relationships with new and existing customers, ensuring they receive an excellent experience from initial enquiry through to training delivery.

This is an exciting opportunity to shape a newly created role, identify new opportunities, improve the way we work and lead our Training Support Team in coordinating all of FitzRoy's training, while helping us reach more organisations and increase the impact of our Oliver McGowan programme.

Please note this is a remote role with occasional travel to Petersfield and other locations in the UK, so a Full Driving Licence and access to a vehicle is essential. 

Unfortunately we are unable to offer sponsorship for this role. 

This role is being offered on a Full Time basis or 30 hours per week (across 4 days) on a 12 month fixed term contract.

What you'll do

• Lead our dedicated Training Support Team, ensuring the smooth coordination of all internal and external training across FitzRoy - Not just our Oliver McGowan programme.
• Work closely with our inspirational Lived Experience Trainers and Administration team to support the successful delivery of the Oliver McGowan programme and our internal training courses in a timely and efficient way.
• Develop new business opportunities and build lasting relationships with commissioners, customers and partner organisations.
• Deliver an excellent customer experience from initial enquiry through to course completion.
• Monitor performance, income, customer feedback and quality standards to support continuous improvement.
• Ensure compliance with Oliver McGowan licensing requirements and contractual obligations.

About you

You’ll have

• Experience of building strong relationships with customers, commissioners or partner organisations.
• Passion for delivering an outstanding customer experience.
• Excellent communication skills, which can flex for the different needs of our team and customers
• Confident leadership skills, to support a small team, helping people to do their best work.
• Great IT skills to use Microsoft Office, our LMS and other digital systems to monitor performance and keep things running smoothly.
• Information analysis skills, to solve problems and identify opportunities for improvement and growth
• FitzRoy aligned values, committed to improving the lives of autistic people and people with a learning disability.
• Experience of working within the health and social care sector and the Oliver McGowan Training Programme.
• Transferable experience in programme or training coordination and scheduling

Why join us?

You'll be joining a well-established, high-performing Learning & Development team with an excellent reputation for high-quality training. Our trainers and Training Support Team receive fantastic feedback from colleagues and external customers, and you'll have the opportunity to build on that success by shaping a newly created role and grow our external Oliver McGowan training offer.

About Us

FitzRoy is a national charity, set up 60 years ago by brave parents as a pioneering alternative to institutional care. Their values remain the values of FitzRoy today – we see the person, we are brave and we are creative – and they thread through everything we do.

We support hundreds of people with a range of needs. You could be supporting someone with learning disabilities, autism, acquired brain injuries or mental health support needs. Many of the people we support also have physical impairments or other health issues. Working for us will give you an opportunity to learn, to grow and to transform lives. Join us today.

Benefits

• 25 days holiday rising with service
• Staff recognition scheme
• Leadership development programme
• Healthcare cashback plan and employee assistance programme
• Team bonus scheme (service based roles)
• Pension and life assurance

Reporting to: EA and Governance Manager
Hours: Full Time (35 hours per week)
Key Relationships: Chief Executive Officer, Chief Operating Officer, internal leadership, wider NHS Charities Together staff, Trustees, External Stakeholders
Location: Remote Working, with national travel requirements for meetings, events and collaboration.

Overall Purpose

The Business Support Administrator will play a key role in supporting the smooth running of the organisation including CEO’s Office and the charity’s governance functions. This role will provide high-quality administrative support across a range of activities, ensuring that the organisation’s leadership and governance processes operate efficiently and effectively.

The Business Support Administrator will be part of a small business support team who will work flexibly and collaboratively to meet the needs of the organisation.

Overall Objectives

Provide highly organised, detail-oriented support to functions and colleagues. This involves working with individuals, trustees, and external stakeholders, and helping to uphold the professionalism and credibility of the organisation.

• Deliver excellent administrative support.
• Support governance processes, to ensure the preparation of papers and accurate record-keeping.
• Assist in the coordination of meetings, events, and stakeholder engagement.
• Support communication and the flow of information across teams, trustees, and external partners.
• Liaise with external stakeholders, including members on administrative and grant related matters

Key Responsibilities

The main duties and responsibilities of the role holder are as outlined below:

Administrative Support

• Provide day-to-day administrative support across the organisation, including managing correspondence, filing systems, and scheduling.
• Support travel and meeting arrangements for senior leadership, trustees, and external stakeholders where required.
• Process expenses, invoices, POs and other routine financial administration.
• Assist with drafting documents, correspondence, and reports.
• Maintain accurate databases, registers, and records.

Cross-Directorate Administrative Support

• Provide flexible administrative support to other teams and departments across the organisation
• Assist with organisation-wide projects, initiatives, and events.
• Support internal communications by helping to collate, prepare, and distribute information across teams.
• Contribute to maintaining a collaborative and efficient office environment by responding to requests for assistance from colleagues.
• Update and maintain accurate records on the organisation’s database and CRM systems, ensuring member and stakeholder information is current, logging key interactions, meetings and decisions
• Work with colleagues across teams to ensure consistent and effective use of the CRM system

Governance Support

• Ensure papers are prepared in line with requirements for Board and Committee meetings
• Assist in preparing and circulating papers for Board and Committee meetings.
• Support the collation of briefing packs, reports, and other governance documentation.
• Ensure governance records and documentation are stored securely and are easily accessible.

Programme Support

• Provide logistical support for programme-related events, workshops, and stakeholder sessions.
• Provide administrative support to programmes teams, including scheduling meetings, coordinating diaries, and booking travel or venues.
• Support the tracking of grant applications, grant decisions and grant awards, liaising with the projects team to ensure the effective flow of information.
• Monitor enquiry inboxes within programme team, including around incoming grants queries and ensure efficient tracking to resolution
• Assist with the preparation and circulation of programme documentation, reports, and presentations, including for grant review panels
• Support the monitoring of programme timelines, deliverables, and action points by maintaining trackers and follow-up lists.
• Liaise with members and grant holders on administrative or finance issues
• Assist in the collection, preparation and logging grant or project reports
• Liaise with finance to record project finances accurately

Meeting and Event Coordination

• Support the scheduling, logistics, and administration of Board, Committee, Grants Panels, Leadership Team meetings and team away days
• Assist with minute-taking and tracking action points where required.
• Help organise venues, catering, and accommodation for meetings and events.
• Provide support for wider organisational events and staff meetings as appropriate.
• Arrange travel and accommodation bookings for trustees, senior staff, and external guests where required, ensuring value for money and compliance with organisational policies.

Communication and Stakeholder Liaison

• Act as a professional first point of contact for routine enquiries to the leadership.
• Support effective communication between teams, trustees, senior leadership, staff, and external partners.
• Coordinate and share information across teams in a timely and accurate manner.

Other duties

- Visibly live NHS Charities Togethers values, including our commitment to diversity and inclusion.
- Carrying out the duties of post in accordance with NHS Charities Togethers policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
- Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard.
- Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.
- This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.

How to Apply

CV and a covering letter outlining how you meet the job description and person specification, are to be uploaded via our external recruitment Platform Hireful. The supporting statement should be no more than 2 sides of A4.

The closing date for applications is 28th August 2026

1st interview: Friday, 4th September 2026
2nd interview: Thursday, 10th September 2026

In line with GDPR, we ask that you do NOT send us any information that can identify children or any of your Sensitive Personal Data (racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning health or sex life and sexual orientation, genetic and / or biometric data) in your CV and application documentation. Following this notice, any inclusion of your Sensitive Personal Data in your CV/application documentation will be understood by us as your express consent to process this information going forward. Please also remember to not mention anyone’s information or details (e.g. referees) who have not previously agreed to their inclusion.

Help us build Pathway to Protection CIC from the ground up and create a service that can make a meaningful difference to victims and survivors of domestic abuse.

We are seeking an experienced, hands-on Project Manager to turn an ambitious social-impact vision into an operational, referral-ready and funding-ready organisation.

About Pathway to Protection CIC

Pathway to Protection CIC is a newly established Community Interest Company being developed to provide a single point of contact and coordinated pathway of support for victims and survivors of domestic abuse.

Our aim is to develop referral pathways with the police, domestic abuse refuges, local authorities, social services, healthcare providers and other statutory and voluntary-sector organisations.

Following appropriate assessment and safeguarding, individuals will be supported to access relevant specialist services, including refuge and housing support, advocacy, counselling, welfare assistance and legal advice and representation.

Where legal assistance is required, we intend to establish a transparent and independent panel/referral network of suitably experienced solicitors and law firms, preserving client choice and the independence of the CIC.

The Role

This is a hands-on development role. Working closely with the Founder/Director, you will take a leading role in building the infrastructure required to launch the organisation.

Key responsibilities will include:

• developing and implementing a clear project plan for launching the CIC;

• designing referral, intake, triage and onward-referral pathways;

• developing safeguarding, confidentiality, data protection and case-management policies and procedures;

• building relationships and referral pathways with police, refuges, local authorities, social services, healthcare providers and other relevant organisations;

• developing a transparent framework for a panel/network of independent solicitors and specialist service providers;

• identifying and developing strategic partnerships;

• researching suitable grants, trusts, foundations, commissioning opportunities and other funding streams;

• developing a funding pipeline and preparing high-quality grant, bid and commissioning applications;

• assisting with budgets, monitoring frameworks, outcomes and evidence of impact required by funders;

• supporting appropriate governance and operational structures; and

• establishing clear and measurable milestones towards sustainable service delivery.

About You

We are particularly interested in candidates with experience in one or more of the following:

• project or programme management within the charity, CIC, voluntary or public sector;

• establishing or developing a charity, CIC, community service or social-impact project;

• domestic abuse or Violence Against Women and Girls (VAWG) services;

• safeguarding and multi-agency working;

• grant and bid writing, fundraising or commissioning; and

• partnership and stakeholder development.

Previous success in securing grant or commissioned funding would be a significant advantage.

Knowledge of domestic abuse referral pathways, IDVA services, MARAC and multi-agency safeguarding arrangements would also be highly desirable.

You should be proactive, organised and capable of taking ownership of a project from concept through to implementation, with excellent written communication, project-planning and stakeholder-management skills.

What Success Will Look Like

By the end of the initial six-month contract, we expect substantial progress towards:

• an established operational and safeguarding framework;

• functioning referral and case-management processes;

• relationships with key referral partners;

• an independent legal referral/panel framework;

• a clear funding strategy and active funding pipeline;

• grant and commissioning applications submitted or in development; and

• a practical plan for sustainable service delivery.

Contract

6-month fixed-term contract
Part-time – 3 days per week (approximately 21 hours)
Watford, Hertfordshire / Hybrid
Salary: £42,000–£48,000 FTE, pro rata, depending on experience

A formal review will take place after three months. There may be an opportunity for extension subject to satisfactory performance, organisational requirements and funding.

How to Apply

Please submit your CV and a covering statement outlining your relevant experience, particularly in project development, domestic abuse/VAWG or safeguarding services, grant funding, commissioning and multi-agency partnership working.

Please include an example of a project or service you have helped take from concept to implementation and confirm your availability to commence the role.

Closing date: 5:00 pm, Monday 14 September 2026.

Applications may be reviewed during the advertising period and suitable candidates may be invited to interview before the closing date. Early applications are encouraged.

Pathway to Protection CIC is committed to equality, diversity, inclusion and safeguarding.

No recruitment agencies, please.

Reports to: Community Support Manager 
Contract: Full-time 

Role Purpose 

As Community Support Lead: Grantmaking, you will provide the day-to-day administrative and operational support that enables HOST to deliver hosted grantmaking activities accurately, safely, and efficiently for our hosted partners. 

You will be line managed by the Community Support Manager and work closely with the Partnerships Manager: Grantmakers to deliver Hosted Grantmaking. Your primary focus will be grantmaking administration: due diligence coordination, grant agreement support, process tracking, records management, and audit-ready documentation. 

You will also provide secondary cover for general Community Support activity, including onboarding administration, payment or invoice queries, routine partner communications, and escalation. Relationship ownership and strategic funder or partner management will sit with the Community Support Manager, Partnerships Manager: Grantmakers, and relevant senior colleagues. 

Core Responsibilities 

1. Hosted Grantmaking Administration and Process Tracking 

• Maintain clear, accurate, and up-to-date grantmaking records across ClickUp, Zendesk, CRM systems, shared folders, and relevant internal trackers. 

• Track hosted grantmaking processes from initial request through due diligence, agreement preparation, approval, disbursement, and reporting. 

• Monitor deadlines, dependencies, missing information, and next steps, following up promptly and clearly. 

• Support the Community Support Manager and Partnerships Manager: Grantmakers to maintain visibility of live grantmaking activity, bottlenecks, risks, and upcoming priorities. 

• Keep grantmaking documentation organised, complete, and accessible to Finance, Legal, Partnerships, and Community Support colleagues. 

2. Due Diligence Coordination and Documentation 

• Administer due diligence processes for hosted grantmaking activities, ensuring required checks are initiated, tracked, and documented. 

• Coordinate the collection of information and supporting documents from hosted partners, grantees, funders, or internal colleagues as directed. 

• Maintain audit-ready due diligence records, ensuring forms, evidence, approvals, and risk notes are saved in the correct systems. 

• Spot missing information, incomplete checks, or process delays and escalate promptly to the Community Support Manager, Partnerships Manager: Grantmakers, or relevant colleagues. 

3. Grant Agreement and Grant Process Support 

• Coordinate the administrative steps required to prepare, review, issue, sign, and store grant agreements and related documentation. 

• Track agreement status, including drafts, internal reviews, approvals, signatures, amendments, and filing. 

• Liaise with Legal, Finance, Partnerships, and Community Support colleagues to keep grant agreements moving through the agreed process. 

• Flag inconsistencies, missing approvals, unusual terms, or unclear documentation for review by the Community Support Manager or Partnerships Manager: Grantmakers. 

4. Payment, Disbursement and Finance Coordination Support 

• Support the administrative coordination of grant disbursements, payment requests, invoice corrections, and related finance workflows. 

• Check that payment-related documentation is complete before progressing requests to Finance. 

• Track payment and disbursement status, following up on missing information or delays where appropriate. 

• Respond to straightforward payment or invoice queries from hosted partners, escalating complex or sensitive issues as needed. 

5. Community Support 

• Provide flexible cover across general Community Support activities, including onboarding administration, system guidance, routine hosted partner queries, and follow-up actions. 

• Support onboarding processes by preparing materials, updating records, tracking completion of onboarding tasks, and ensuring next steps are clear. 

• Maintain accurate records of partner interactions, ensuring relevant issues, risks, and decisions are documented and shared with appropriate colleagues. 

• Escalate relationship-sensitive, complex, or higher-risk matters to the Community Support Manager or relevant Partnerships lead. 

6. Systems, SOPs and Process Improvement 

• Support the creation, testing, and improvement of SOPs for hosted grantmaking, due diligence, grant agreements, onboarding, and payment-related workflows. 

• Identify gaps, duplication, or unclear steps in grantmaking and Community Support processes, and suggest practical improvements. 

• Keep internal checklists, templates, and guidance up to date so grantmaking processes are easier to follow and audit. 

7. Risk Identification and Escalation 

• Identify potential financial, operational, compliance, or reputational risks arising from hosted grantmaking administration or partner support activity. 

• Escalate risks promptly to the Community Support Manager, Partnerships Manager: Grantmakers, Legal, Finance or Partnerships colleagues as appropriate. 

• Maintain clear records of risks, decisions, approvals, and follow-up actions. 

You Bring 

• Experience in administration, operations, grants administration, programme support, community support, or client service. 

• Strong organisational skills, with excellent attention to detail and confidence managing multiple tasks, deadlines, and trackers. 

• A process-minded approach, with the ability to follow agreed steps carefully and spot where information, approvals, or documentation are missing. 

• Clear written communication skills, with the ability to provide warm, accurate, and practical updates to partners and colleagues. 

• Confidence using digital tools such as ClickUp, Zendesk, CRM systems, shared drives, spreadsheets, and cloud-based documents. 

• An understanding of, or willingness to learn about, due diligence, compliance, grant agreements, and audit-ready record keeping. 

• Good judgement about when to resolve straightforward issues independently and when to escalate complex, sensitive, or higher-risk matters. 

Key Relationships 

Internal: Community Support Manager, Partnerships Manager: Grantmakers, Partnerships Manager: Changemakers, Community Support Team, Finance Team, Legal Team. 
External: Hosted partners, grantees, funders, fiscal sponsorship partners, service providers, and other stakeholders involved in hosted grantmaking and project hosting processes. 

Performance Indicators 

• Grantmaking records and trackers are accurate, current, and easy to use. 

• Due diligence, agreement, approval, payment, and reporting steps are tracked and followed up on time. 

• Missing information, delays, unusual terms, and risks are escalated promptly. 

• Grant agreements and supporting documents are complete, correctly filed, and audit-ready. 

• Routine hosted partner queries and CS cover tasks are handled clearly, warmly, and within agreed timeframes. 

Are you an insight-driven leader with experience of service design and development, CRM systems and data management? Do you enjoy turning evidence into action, building effective processes, and helping organisations maximise their impact? Then join Sported as our Network Services and Data Manager and play a key role in developing and evolving the services, activities, and support we provide to grassroots groups across the UK.

 

About Us

Sported is a charity that delivers funding, resources, and expert volunteer support to grassroots groups that use sport and physical activity to make a positive difference to people and communities.

Our network of 5000 groups reached over one million people across the UK in 2025–26. Through free support, resources and funding, we help trusted local leaders lower the barriers participation, building stronger, fairer communities and improving health and wellbeing, and opportunities for all.

We are now looking for a Network Services and Data Manager to join us on a full-time, permanent basis, working 37.5 hours per week.

Why Join us? 

· A supportive, friendly, engaged team, with a great people first culture

· A salary of £39,393 – £45,020 (dependent on experience)

· 25 days’ holiday per annum plus Bank Holidays

· Two additional wellbeing days per year

· Two paid volunteer days each year

· Up to five days’ paid study leave for self-funded training

· Flexible working arrangements

· A confidential counselling service

· Pension scheme

· Cycle to Work scheme

This role is a fantastic opportunity for a strategic and insight-driven professional with expertise in service design, CRM systems, and data management to join Sported's mission of supporting grassroots groups to create lasting change in their communities.

Here you will have the opportunity to provide leadership to a function with significant potential for growth and development. You'll be instrumental in embedding best practice across service design, establishing robust processes, enhancing data capability, and creating a culture of evidence-based decision-making.

The successful candidate will drive continuous improvement, helping to establish a high-performing, strategically focused function that maximises impact across the organisation.

The Opportunity 

This is more than a data role 

You'll lead the development of Sported's services, CRM systems, and data strategy, ensuring our decisions, processes, and offer to grassroots groups are driven by insight and evidence.

Working closely with colleagues across the organisation, you'll champion innovation, improve how we use data, and help create exceptional experiences for the grassroots groups we serve.

If you're excited by the opportunity to shape strategy, lead change and maximise social impact, we'd love to hear from you.

About You

• An excellent communicator, able to build positive working relationships with the wider team.

• An effective influencer, able to drive change and embed new ways of working across the organisation.

• A self-starter, able to work independently and under your own initiative.

• A curious mind, able to ask questions and pursue answers.

• A critical thinker, able to assess existing approaches and imagine new ways of working.

• A passion for making a difference to marginalised communities and people. 

Please see the job pack, where you’ll find details of roles and responsibilities, and required skills and experience.

The closing date for this role is Midnight on 20th August

Sported is an equal opportunities employer, and we warmly welcome applications from people of all backgrounds. We particularly encourage applications from ethnically diverse, LGBTQ+ and disabled communities, as well as people with lived experience of tackling inequalities, because we value the insight and strength that diverse voices bring to creating meaningful change.

We want you to feel comfortable and supported throughout the recruitment process. If there is anything we can do to help make the process more accessible for you, please let us know. 

We want every candidate to have the best opportunity to showcase their skills. That's why we use a anonymous recruitment process and provide interview questions in advance, supporting a fair, transparent and inclusive selection process.

PIN is an international non-governmental organisation providing humanitarian assistance, supporting human rights, and driving sustainable development in more than 30 countries worldwide.  

In the UK, we are planning to launch the One World Film Festival as well as our flagship education programme, One World in Schools. Through this programme, young people develop greater awareness of global issues, build empathy and understanding of different lived experiences, and strengthen their ability to question information, bias, and narratives.Through innovative educational resources, school partnerships, and film-based learning, One World connects students with real-world challenges and solutions from around the globe. 

About the Role 

We are seeking an ambitious, entrepreneurial and relationship-focused Partnerships & Engagement Manager to lead the development of new income streams from philanthropists and the wider public. 

This is an exciting opportunity to build and grow a fundraising portfolio that will support One World in Schools in the UK, while also generating funding for PIN’s broader humanitarian and development programmes internationally. 

The successful candidate will cultivate and steward major donors, develop compelling fundraising propositions, and identify innovative ways to engage supporters with the impact of our work. They will also play a leading role in establishing and delivering the organisation’s One World engagement strategy, leveraging film screenings, festivals, partnerships, and events to strengthen stakeholder engagement and create new fundraising opportunities. 

We welcome applications from candidates both within and outside the charity sector. If you have experience in sales, business development, marketing, client relationship management, partnerships, or other commercial roles and believe you have transferable skills relevant to fundraising and stakeholder engagement, we encourage you to apply. We are particularly interested in candidates who can demonstrate a track record of building relationships, influencing decision-makers, and generating income or support for a cause, product, or service. 

Key Responsibilities 

Fundraising Strategy & Income Generation 

• Develop and implement a fundraising strategy focused on securing support from philanthropists, trusts, and members of the public. 

• Build and manage a pipeline of prospective major donors and philanthropic partners. 

• Create meaningful supporter journeys that deepen engagement and encourage long-term giving. 

• Develop compelling cases for support and fundraising materials that communicate the impact of One World in Schools and PIN’s global programmes. 

• Work closely with programme colleagues to translate programme outcomes into engaging donor propositions. 

Stakeholder Engagement & Partnerships 

• Build and maintain relationships with influential stakeholders, ambassadors, supporters, and partners who can advance fundraising objectives. 

• Represent PIN at networking events, donor meetings, conferences, and public engagements. 

• Develop opportunities for strategic partnerships with organisations, institutions, and individuals aligned with One World’s mission. 

One World Engagement Strategy 

• Lead the development and implementation of the fundraising stakeholder engagement strategy for One World engagement strategy in the UK. 

• Identify opportunities to use documentary film and storytelling as tools for audience engagement, awareness raising, donor cultivation, and fundraising. 

• Support OWIS UK Coordinator to build relationships with filmmakers, cultural institutions, schools, venues, and festival partners. 

• Plan and deliver film screenings, events, and related engagement activities that support fundraising and stakeholder development goals. 

Communications & Collaboration 

• Work closely with staff from PIN UK staff as well as PIN’s international offices to develop engaging fundraising campaigns and donor communications. 

• Build partnerships with marketing and media channels. 

• Monitor fundraising performance, analyse results, and identify opportunities for improvement. 

• Maintain accurate donor records and ensure compliance with fundraising regulations and GDPR requirements. 

Person Specification 

Essential 

• Excellent communication, presentation, and networking skills. 

• Demonstrated success in cultivating and managing stakeholder relationships. 

• Ability to develop compelling fundraising or sales propositions and cases for support. 

• Experience managing multiple projects and priorities in a dynamic environment. 

• Strong organisational skills and attention to detail. 

• Commitment to humanitarian, development, education, and social justice values. 

Desirable 

• Experience working with philanthropic and corporate networks in the UK. 

• Experience of fundraising for international development, humanitarian, education, or cultural organisations. 

• Understanding of fundraising principles and good practice in the UK. 

• Experience using storytelling, events, cultural engagement, or creative content to build relationships with supporters and drive fundraising outcomes. 

• Knowledge of documentary film, film festivals, cultural engagement, or arts-based fundraising. 

• Familiarity with CRM systems and fundraising data management. 

• Based in London. 

What We Offer 

• The opportunity to help shape and grow an innovative fundraising function with significant potential for impact. 

• A chance to support transformative educational programmes in the UK and life-changing humanitarian and development work globally. 

• A collaborative and mission-driven international organisation. 

• Professional development opportunities and engagement with global programmes and partners. 

• Work from home and flexible working hours.