Support Service Manager Jobs in Liverpool

Would you like to be part of a global effort to eliminate hepatitis C? We would welcome enthusiastic applicants with a passion for delivering services to underrepresented communities to join our efforts and ensure we reach out to as many service-users as possible, enabling what can be lifesaving treatment for many.  

We are looking to expand our community team in the Merseyside and Cheshire Operational Delivery Network and are keen to hear from applicants who may have experience within substance misuse services, supporting volunteers or may have been personally affected by hepatitis C. 

We are currently looking for a skilled Peer Support Lead who has excellent communication and organisational skills. We require a good standard of education and welcome creativity.

Working under the guidance of the existing Peer Programme Manager and as a crucial team member in this area, the successful applicant will be integral to the continuation and development of the project, recruiting and coordinating peers. Working in partnership with hepatitis C clinical teams, drug and alcohol services and homeless service providers, the post will coordinate delivery of educational workshops, hepatitis C testing in community settings and ensure that service users are referred and supported through hepatitis C treatment and care. 

This post requires extensive travel across the region, and it is desirable for the post holder to hold a clean driving licence and have their own vehicle for work related travel.

Family Support Worker
Location: Bedford Primary School
Hours: 5 days per week term time only plus inset days – 35 hours per week
Closing date: Monday 4th December, 10am 

This is permanent position.

Our mission at School-Home Support is simple. We get children and young people back in school ready to learn, whatever it takes. Is this a mission for you? Yes? Then read on. 

We are looking for a Family Support Worker to join our team and to make a difference in children’s lives every single day. As the Family Support Worker, you will work in close partnership with school staff to deliver a programme of casework to promote and improve educational outcomes for the children and their families we support. You will also focus your support to help improve attendance, punctuality and engagement in learning. 

You will have excellent relationship building and communications skills with a proven ability to communicate with a wide group of people. 

You’ll have previous experience of: 

• working and engaging with parents, carers or guardians, children or individuals through individual and/or group-based support
• working in an educational or outreach environment 
• working effectively with social and emotional factors affecting a child’s capacity to learn
• Working with families from diverse communities

To view the job description please view the additional resources section at the end of the advert. 

We are committed to maximising staff wellbeing and creating an inclusive, safe environment where everyone feels comfortable bringing their authentic selves to work. To find out more about our current initiatives and offerings, please view the additional resources section at the end of the advert. 

As an employer we offer:

• Perkbox membership 
• Employee assistance programme
• Life assurance 
• Pension scheme

We are an equal opportunities employer and welcome applications from all sections of the community.  If you need any special arrangements or adjustments to help you take part in this recruitment process please get in touch. 

School-Home Support​ ​takes very seriously the duty of care to safeguard and promote the welfare of children and is committed to ensuring that our safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice. Our safeguarding policy recognises that the welfare and interests of children are paramount in all circumstances. All roles at SHS are subject to an Enhanced DBS Check.

About the PKD Charity

Founded in 2000, we’re the first and only UK charity solely dedicated to improving the lives of an estimated 70,000 individuals and their families affected by polycystic kidney disease (PKD) in the UK.

PKD is a range of life-threatening inherited conditions that can cause kidney failure and affect other organs in the body such as the liver, brain, heart and bowels. Most people with PKD live with an uncertain prognosis, intermittent pain and infections, and then have to undergo life-saving dialysis or transplant in their 50s. A few babies have a rare form of PKD which results in death during pregnancy or shortly after birth; the surviving children often have to have either a kidney or liver transplant before the age of 10.

We provide reliable, accredited information, advice and personalised support. We raise awareness of the burden of PKD, both clinical and psychosocial. We fund research aimed at understanding more about PKD and the discovery of therapies that will improve quality and longevity of life.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

About the role

The role will be joining the small, committed team at the PKD Charity and presents an exciting opportunity for someone to play a key role in helping make a significant difference to people affected by polycystic kidney disease. 

You will be responsible for developing and delivery the fundraising strategy and meeting income targets across various income streams including Community and Events, Corporate, Individual Giving, Legacies and Major Donor fundraising. 

We are looking for a committed, highly motivated and creative fundraiser who is confident and excited about working across all areas of fundraising and generating income for a small national charity. As the sole fundraiser at the charity, you will be comfortable working independently.

Responsibilities

Fundraising Strategy 

• Lead on the development and implementation of our fundraising strategy which will maximise income generation from a range of sources including Community and Events, Individual Giving, Legacies, Commemorative Giving, Corporate and Major Donor Fundraising. 
• Monitor and evaluate the success of all communications and fundraising activity and to use this learning to inform and shape the future of our activity in this area throughout the organisation. 

Community and Events Fundraising 

• Market and recruit for a programme of national sports and challenge events including the London Marathon and Great North Run. Supporting our participants to achieve their fundraising targets 
• Develop and deliver new and existing fundraising events and activities that will engage with the PKD Charity community. 
• Secure new income from community audiences through referrals and introductions from existing supporters and sourcing of new funders within the community, including businesses, social groups, clubs and societies, religious groups and schools. 
• Recruit, manage, and develop a network of volunteers to support fundraising activities in communities around the UK and help raise awareness of polycystic kidney disease and the charity. 
  

Individual Giving 

• Manage the ongoing development and implementation of a regular giving strategy, to maximise unrestricted income, recruit new regular givers and reduce attrition rates. 
• Work with the team to support the recently launched legacy fundraising and commemorative giving strategy, to maximise income. 
  

Corporate and Major Donor 

• Lead on the cultivation and stewardship of supporters, including the account management of partnerships with businesses.
• Work closely with the Chief Executive to develop relationships with major donors and support the development of a major donor programme. 
• Ensure that the organisational CRM database usage is optimised to facilitate major donor fundraising. 
• Work with other organisations to maximise joint fundraising opportunities. 
  

General Responsibilities 

• Develop and manage the fundraising budget, ensuring efficient allocation of resources 
• Create and maintain income pipelines aligned to income targets, prepare reports and contribute to monthly management information. 
• Oversee the development and maintenance of the organisation’s supporter CRM database, ensuring efficient and appropriate data capture and data analysis for the purposes of effective stewardship, fundraising and communications
• Record and acknowledge donations appropriately
• Assist with the organisation of PKD Charity support events when required.
• Lead on the creation and ordering of fundraising materials and resources 
• Ensure ethical, best practice and compliant fundraising activities; stay up to speed with best practice within fundraising and the charity sector; identify areas of compliance, new areas of opportunity and innovation within the sector 

Marketing Manager 

Reports to:Head of Media, Brand and Relationships 
Location:Remote (UK based) / Bristol / London  
Salary: £42,750 per year  
Length of contract: 37 Hours per week, permanent

Closing date:  9am Wednesday 13th December 
Interviews: Stage 1: 10th-11th January 2024  
Stage 2: 17th-18th January 2024 

Please note that we do not invite enquiries from recruitment agencies. 

Main Purpose of Post 

This role manages organisational marketing and supports income generation.  The main purpose of the post is to create marketing strategies and marketing communications to promote Women’s Aid’s products and services to its target audiences. The Marketing Manager will create and implement a new marketing strategy, crucial to the ongoing development of WA profile. Understanding the needs of the charity, you will be responsible in identifying marketing plans and initiatives which will enable WA to meet both the long and short- term needs. You will lead in the planning and implementation of creative marketing activities and will work closely with Head of Media, Brand and Relationships to deliver the success of the strategy.

Line manages: Communications Officer for Training and Education team; Communications Officer for Fundraising team (both part-time posts) 

DUTIES AND KEY RESPONSIBILITIES 

• Will lead on marketing planning and activities for the organisation, under the direction of the Head of Media, Brand and Relationships and working alongside business development colleagues.

• To be accountable for increasing demand for products and services and increasing leads and opportunities for the charity. 

• To understand the motivations of why people, engage with our services and products, and to codify this to create journeys for those who engage with us.

• To line manage the Communications Officer for the National Training Centre and Communications Officer for the training team. 

• To oversee market research to understand our positioning within the market and to keep up to date with market trends, working closely with the Business Development Managers to collate relevant data. 

• To create an omni channel organisational marketing strategy, targeted towards our multiple audiences and meeting their needs, using a range of channels including online and social media. 

• To work in collaboration with other colleagues and organisations to ensure that marketing is informed by charitable objectives and income targets. 

• To be able to work with budgets and create realistic targets and KPIs for direct reports. 

• Represent Women’s Aid at events as required. 

General Responsibilities  

• To maintain clear and adequate records of work completed; and to produce reports on work programmes and activities as required by management. 

• To contribute to team meetings and organisational priorities, to prepare and participate in supervision and appraisal meetings as required. 

• To take direction on projects and priorities from your line manager, this may vary from time to time.

• To assist in the organisation of meetings, conferences or events organised by Women’s Aid, if required. 

• To provide support and assistance to the Media, Brand and Relationships Team and Women’s Aid’s CEO as necessary. 

• To abide by all organisational policies, codes of conduct and practices, and to work within a framework of equal opportunities and anti-discriminatory practice.

• To be flexible within the broad remit of the post. 

Other  

• This job may involve occasional unsocial hours and travel throughout England.

Person Specification 

EXPERIENCE Essential: 

• Significant experience of working in marketing, minimum of three years. 

• Experience of line management. 

• Experience of working effectively with a range of stakeholders, building relationships at a high level and work collaboratively. 

• Experience of maintaining systems for information storage and retrieval.

• Experience of online communications/websites/social media, including Content Management Systems. 

• Budget management experience 

• Proven track record of successful results from marketing initiatives 

• Have experience in delivering multi-channel marketing campaigns 

Desirable: 

• Experience marketing in a charity environment. 

SKILLS & ABILITIES Essential: 

• Ability to market products and packages, while keeping organisational values at heart of approach. 

• Effective communications skills both written and verbal,

• Good influencing skills 

• Ability to produce high quality written material, for copy writing, copy editing and marketing materials. 

• Ability to carry out a range of research and information-gathering activities. 

• Ability to provide effective customer services to a wide range of individuals and organisations and to maintain and develop positive relationships. 

• IT skills, including accurate data inputting skills, ability to use Microsoft programmes, understanding of Content Management Systems and troubleshooting simple website problems,  and willingness to learn new packages and IT skills as required. 

• Ability to communicate sensitively with survivors of domestic abuse to discuss case studies.

• Ability to work on own initiative and prioritise work, work to tight deadlines and respond to urgent unplanned demands. 

Desirable 

• Experience of Adobe Creative Suite or similar desktop publishing programmes used to create documents and web banners. 

KNOWLEDGE Essential: 

• An understanding of the requirement to maintain confidentiality in relevant areas of work. 

• A basic understanding of, and sensitivity to, the issues relating to domestic abuse, including the nature of domestic abuse and its impact on women and children.

• An understanding of the principles and practices of marketing. 

EDUCATION/TRAINING 

We welcome applications from candidates who hold a marketing or communications qualification however no formal qualification is required

OTHER REQUIREMENTS 

• Able to demonstrate a commitment and sensitivity of the aims and objectives of Women’s Aid; 

• Commitment to anti-discriminatory practice and equal opportunities; 

• Willingness to work occasional unsocial hours as required. 

Summary of Terms and Conditions of Employment 

Terms of appointment: Confirmation of appointment will be subject to the satisfactory completion of a probationary period.  This will normally be of six months (less for short term contracts).  During this time an employee will be expected to establish their suitability for the post. During the probationary period employment may be terminated in writing, giving one week's notice by either party (this may be waived by mutual agreement). Only any statutory dismissal procedure will apply during the probationary period. There is no probationary period for contracts of under 3 months. 
All posts are subject to a DBS check, two suitable references and right to work checks. 
Salary:  £42,750 pro rata + benefits. Salary is paid in arrears through bank credit by the 25th of each month.  Part time staff receive pro-rata payment based on hours worked.  
Working hours:  The standard working hours for this post are 37hours per week, based in London/Bristol/Remote UK based; benefits include a generous bank holidays and annual leave package and contributory pension scheme.  All posts, including remote posts must be based in the UK. 
Support and supervision:  Women’s Aid has a commitment to providing regular supervision and support to staff with annual appraisals forming a key part of staff development.  We have a training policy in place and encourage staff to take an active role in their career development plan. 
Pension:  Women’s Aid is enrolled with the People’s Pension scheme. Women’s Aid normally contributes 7% of salary and the employee contributes 3% towards the group pension scheme. Eligible staff will be automatically enrolled on the scheme when they have successfully completed the 3-month interim probationary review.  
Annual Leave:  Women’s Aid offers an annual leave entitlement of 28 days per year rising by one day per year until 30 days annual leave per year is reached.  In addition, we offer 8 days public holidays plus 2 additional days in March and August. Plus, three days of ‘end of year’ leave, bridging the gap between the festive holiday period and new year to allow colleagues to rest and recharge during this unique quiet time. All leave entitlement is calculated pro-rata for part time employees 
Other leave:  Employees have contractual rights to time off for reasons of sickness, maternity and other circumstances. 
Period of notice: 2 months after your probationary period has been completed. 
Union:  You have a right to membership of a trade union. Women’s Aid recognises Unison.  
Asylum and Immigration Act 1996:  To confirm your right to work in the UK, Women’s Aid will need to see the original of at least one document from a specified list (available on the UK Government website). Most commonly this is a British Passport. 
Additional information is available on request. 

Chester, Cheshire

You’ve got an in‐depth understanding of mental health issues and substantial experience of working in a Housing and Social Care setting. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Team Manager.

Right now, we’re looking for someone like you to manage the day‐to‐day running of Tower House in Chester. Here, we provide a 24 hour supported housing service for people with mental health problems. But we need your help in order to provide the very best recovery focused delivery.

As well as ensuring the quality of service and support provided to people who use our services, we’ll rely on you to manage service contracts, line manage front line staff and organise any building maintenance requirements. Whether you’re carrying out an induction, undertaking an investigation, putting team development plans in place or providing support to our business development team, one thing’s for sure – you won't be short of challenge and variety.

Substantial experience gained managing a caseload of individuals with complex needs is a given, as well as being outcome driven and able to lead by example using your firm but inclusive management style. You’re open and encouraging too and have lots of tact and diplomacy.

What's more, you're great at managing conflicting priorities on time, have a flexible attitude to working hours and are willing to participate in on call arrangements. And, if you have experience of carrying out investigations, writing reports/recommendations or managing budgets, even better, although it's not essential as we offer an extensive induction and training program for managers.

Whilst it is not essential to have a driving licence, the post holder will be required to travel and access remote areas as part of the role. 

This is a permanent full-time role requiring the post holder to work 37.5 hours per week.

To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence.

This new role will be the organisation’s key lead on the systems, policies, procedures and training that support the smooth running of our operations, including a focus on CRM, People, IT and procurement.

• Operations: On the Operations side, you’ll be responsible for the policies, procedures, systems and internal training that ensure the smooth running of our non-profit. You’ll be the organisational lead for managing our CRM database to ensure it is maintained accurately and fully to support wider organisational activity with the support of our team of co-ordinators based around the world. You’ll also manage other operational systems like IT security, data privacy, document management and business continuity.

• People: On the People side, this is a varied role across the HR disciplines from recruitment, induction, colleague training and development, employee relations and internal communications.

You will work from home in the UK, and will join a friendly, supportive and committed global team, and contribute towards creating systemic change. 

Who you are:  

• An experienced operations professional with strong experience in developing and maintaining robust operations systems, including CRM, HR, IT, data protection, governance, business continuity, procurement and supplier management

• An engaging and empathetic people manager with experience in recruitment, induction, handling employee relations and internal communications

• A great organiser, with the ability to set and meet targets and deadlines, and to hold others accountable to those 

• Excellent interpersonal skills to build trust and rapport with colleagues across the UK and global teams 

• Comfortable in a multi-disciplined role with varied projects running concurrently 

• A motivated and enthusiastic worker, able to work independently and with remote colleagues/stakeholders 

• A confident trainer, motivated by delivering internal training to build colleague knowledge and skills 

• UK-based with eligibility to work in the UK 

You will work remotely, but in close cooperation with the co-CEOs and rest of the team with regular opportunities to catch up online and face to face.

Who we are: Stronger Together is an impact driven, not for profit organisation providing businesses with practical training, resources, business services and collaborative programmes to create a world where all workers are recruited responsibly and have fair work free from exploitation. Read more about our story on our About Us page.

What we can offer you 

• A permanent, part-time (0.6 FTE) contract with an initial six-month probationary period

• Competitive salary (salary band £23,220 - £29,853 gross annually pro rata, £38,700 - £49,755 full-time equivalent) and enhanced employee benefits 

• Being part of a growing, innovative, and exciting not for profit organisation 

• A friendly global team which is passionate about and committed to fair work, responsible recruitment and systemic change 

• Flexible and family-friendly working arrangements 

• Working from home (UK-based), with regular in person and online meetings and social team gatherings 

• Employer Pays Principle employer – the full costs of recruitment are covered by Stronger Together in accordance with the ILO Definition of Recruitment Fees and Related Costs.

Who we are

Speakers for Schools is a national social mobility charity. We work across the UK to inspire young people and help prepare them for the world of work through innovative programmes and practical experiences of the workplace. Through our Research and Policy work we seek to change the landscape to ensure every young person has access to high quality work experience opportunities.

We work in partnership with schools and a network of over 700 leading employers to deliver outstanding opportunities for the young people who need our help the most, be they from under-represented groups or areas of disadvantage.

In the last two years our team has grown significantly as we embarked on a mission to help as many young people as possible and to scale our operations accordingly. We are now entering the next phase of that journey which is to focus on the quality of our impact, with work experience for all at the heart of our offer, while exposing young people to all their possible futures through our network of inspirational speakers.

To keep growing and developing our charity and our impact, we need the very best people.

We have huge ambition for both the young people we exist to serve and for our people who all deserve the opportunities to grow, develop and realise their full potential.

We are committed to diversity, inclusion in all forms, while maintaining a culture that is supportive, transparent, values driven and driven by a determination to be the best.

Speakers for Schools Values

PASSION:  We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY:  We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY:  We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION:  We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY:  We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

Role Summary

This role is crucial in driving forward support for, engagement with and coordination of high-quality and high-impact multi day work experiences for high-need young people across the UK. Experts in the coordination and delivery of multi-day work experiences.

Key Duties / Responsibilities

Strategic purpose:

• Responsible for the end-to-end delivery of opportunities from initial programme scoping with non-income generating employers to securing commitments, monitoring young person applications, programme design and implementation, and employer follow up.

Engagement:

• Responsible for account management of corporate partnerships as agreed by the development team
• Securing commitment from employers to deliver multi-day work experience opportunities.
• Account management for employers throughout their work experience journey.
• Supporting the account management of corporate partners by delivering on their work experience programmes as agreed by the business development team and coordinating with other programme teams to ensure committed delivery takes place.
• Training employers to use SfS products in the coordination and delivery of their placements, including but not limited to Portal and Google Classroom.
• Working closely with Delivery Partners to ensure seamless delivery of work experience opportunities.
• Leading on all employer engagement and meetings with your dedicated accounts.
• Developing and disseminating impact reports to employers at the end of their contract and in line with impact and evaluation framework.
• Working closely with Education team to ensure school engagement in areas of work experience activity and in line with charity’s target areas.

Delivery:

• Providing best practice guidance and advice on work experience programme set up and content.
• Responsible for delivery and completion of own work experience placements and the operational and administrative activity required.
• Providing cover and support for other Work Experience Managers as required.
• Taking ownership of own capacity management using capacity management frameworks to help inform future workload planning.
• Adherence to data compliance, standards, guidelines and best practices to ensure our data integrity and consistency.
• Represent and work to our values as, fostering a culture of positivity, support, respect, and inclusivity, while taking personal responsibility for their attitude, performance, and development.
• Ensure safeguarding best practice is enshrined in all organisational activity.

Experience / Knowledge

Essential

• Experience in a similar environment working with a variety of stakeholders
• Clear and concise communicator, capable of producing written content to a professional quality
• Confident liaising with and managing relationships particularly with stakeholders from all levels
• Comfort and experience in working with technology and data management
• Sociable and confident and able to build and maintain relationships with multiple stakeholders
• Excels at organising their workload and enjoy driving work forward independently
• Has a growth mindset, able to challenge and provide innovative solution

Desirable

• Experience working / creating networks in the South of the UK
• Experience of account management
• Previous experience working with HR/Recruitment/CSR/Engagement teams an advantage
• An understanding of the UK Education System and a familiarity with careers provision within UK schools and colleges would be an advantage
• Proficient use of the Salesforce CRM, to track relationships and ensure proper data management
• Interpreting and using data in Excel and Powerbi

Benefits offered at Speakers for Schools:

• 25 days annual leave plus bank holidays
• Morning of your birthday off
• Pension scheme
• 3 voluntary days per year
• Wellbeing Programme
• Enhanced maternity/paternity/adoption package
• Subsidised office furniture
• Perkbox discounts
• £500 a year training allowance

Diversity at our core

Speakers for schools is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination.

How to apply:

Please apply as soon as possible submitting your CV and a one-page covering letter which outlines your specific interest and ability to successfully fill this role, as well as your salary expectations and current notice period. Please note, if you do not provide a covering letter your application will not be considered.  

Appointees are subject to a successful DBS check, as contact with young people is likely.

You must have the right to work in the UK to apply.

An exciting opportunity has arisen for an outstanding individual to join APF as a Support Networks Manager as we take the organisation through a significant period of development and growth.

Action for Pulmonary Fibrosis is a dynamic and energetic charity with a strong purpose and values (compassionate, expert and bold). Your leadership, coordination and active involvement will embody these values: influencing, supporting and driving change through networks to better meet the needs of people affected by pulmonary fibrosis. You’ll ensure that the voices and needs of people affected by this devastating condition are at the heart of everything you do, and you’ll prioritise those who are least well heard. 

What you will do:

• Extend our reach to the widest range of people with PF and families across the UK, actively supporting and guiding your team in fruitful partnerships with support groups and healthcare professionals and in regional events, and personally leading our communication with those groups where it is coordinated nationally.

• Support and guide your team to nurture a thriving, comprehensive PF support group network across the UK so that everyone affected by PF in the regions has access to high quality support.

• Enable people affected by PF across the UK to access the best possible care and support from the NHS, APF and other relevant providers, ensuring effective collaboration with our national policy work and being bold with trying out new approaches to influencing in the regions

• Help join the dots between the regions and nationally organised functions of APF for maximum impact on the lives of people affected by PF

You will need:

• Outstanding people, influencing, networking and communication skills
• A track record of building strong partnerships (especially with the NHS)
• Passion for amplifying the voices of people with lived experience, prioritising those who are least well heard
•  Experience of support groups and/or volunteering
• A good track record of empowering people management
• An understanding of the challenges of life with pulmonary fibrosis (personal experience of PF is very helpful but not essential)
• Strong IT skills for a modern digital workplace
• Highly organized, planning, prioritising and driving your team’s workload
• To work flexibly; can drive and regularly travel across the UK, including occasional weekends and evenings

 Why join us?

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to benefits as one of our employees.

• Make a difference to the lives of those that are affected by Pulmonary Fibrosis

• Inclusive and supportive culture

• 25 days holiday plus bank holidays (increasing with longer service)

• Company Pension Scheme

• Training and development

• Employee assistance programme

• Hybrid working (Equipment provided to work from home)

Application Details

If you are interested in applying, you will need to provide the following:

• a supporting statement explaining how you meet the criteria in the person specification. This should be no more than two sides of A4, font size 11. 
• a completed equal opportunities form
• your CV

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

We have two roles available, one covering the South East, and one covering the East of England.

You’ll manage, coach and develop a team of Parkinson’s Local Advisers to deliver a high standard of service across the region. You’ll ensure that the team is supported in meeting service demand which will include more complex casework, covering gaps, or supporting new/inexperienced colleagues.

You’ll work with colleagues in the regional/country team to support the delivery of local priorities to reach more people affected by Parkinson’s. 

What you’ll do:

• Lead a team of Parkinson’s Local Advisers to deliver a professional service that gives accurate, tailored information and support based on needs in line with service practice
• Ensure quality service standards are met, including assessing needs, advocacy, information and support given and referrals
• Provide coaching, support and guidance to your team of advisers, including through complex casework and safeguarding cases, to ensure a consistent service across the team
• Work with the Regional Lead and other colleagues to agree regional priorities to reach more people and provide a visible local service 
• Be responsible for the health and safety of a remote, dispersed team, ensuring compliance with policies and procedures and acting as escalation point for lone working app

What you’ll bring:

• Experience of managing, coaching, developing, and motivating a dispersed staff team, including workload distribution and prioritisation 
• Ability to implement reflective practice principles 
• Experience of providing health and social care information services 
• Experience of delivering a multi channel service effectively 
• Understanding of Parkinson’s, including relevant health and social care and welfare benefits 
• Working experience of the importance of data quality and using data in your work 
• Experience to adhere to data protection requirements and confidentiality

This is an exciting time for Parkinson’s UK and we would love you to join us!

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interviews for these roles will be held:

• South East: Friday 15 December
• East of England: Friday 15 December and Monday 18 December

The successful candidate will be required to 

• live in the area specified (either East of England or the South East) and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport
• provide their own broadband service with a minimum download speed of 2Mb 
• have a confidential space in which to work

This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn. 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

If you have experience of delivering a successful peer support service or volunteer programme this is a genuinely exciting opportunity to develop a new service for an established patient support charity. Based remotely, but able to travel frequently in and around to London, we are seeking a creative, organised and committed programme manager. 

Kidney Care will be working with the London Kidney Network and peer support champions from London NHS Trusts to establish a London-wide kidney peer support service. The ambition is to develop the service to cover the UK.

This is all about connecting people who are living with kidney failure, and applications from people with personal experience of the condition as a patient or carer are encouraged.  

This is a new service for Kidney Care UK and the programme manager will be instrumental in scoping and implementing processes and procedures to deliver a compassionate, safe and valued service. The role will also ensure that all volunteers giving their time to Kidney Care UK have a fulfilling experience and will support colleagues across the organisation to confidently engage and support their own volunteers. 

Safeguarding  

Kidney Care UK is committed to safeguarding and promoting the welfare of children, young people and Adults at Risk and expect all staff and volunteers to actively support this commitment. An DBS check will be required for this role. 

About Kidney Care UK  

Around 3.5 million people in the UK live with chronic kidney disease (CKD). 68,000 are treated for end-stage kidney failure, relying on dialysis or a transplant to keep them alive. Treatments are gruelling and relentless and impact the patients’ ability to work, maintain social interaction and live the life they choose. 

For over 45 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

Promoting better outcomes for people living with kidney disease we actively seek applications from people who live with CKD or who have experience as a family member or health professional. 

About the Peer Support Service 

The Peer Support Service connects people affected by CKD with a volunteer who shares a similar lived experience.  Alongside partners in the London Kidney Network, we will recruit, train and support volunteers to provide a friendly listening ear and share practical information to build confidence in decision making, explore options and make informed choices about a range of issues from treatment to travel. Patients, their families and caregivers will access the service to request a conversation with someone matched on a range of factors which could include treatment modality, location, age and life experience. 

This is a new service that the Peer Support manager will establish and shape, working effectively with stakeholders to build a trusted service that patients and healthcare professionals want to engage with. This is very much a hands-on role covering all aspects of delivering the service; creating resources and processes; recruiting, training and stewarding volunteers; promotion, and building relationships with NHS renal units to attract service users; and of course, matching individuals to encourage patients to feel empowered to make choices and manage their condition with confidence. 

Applications 

Please send your CV and a covering letter demonstrating how you would be perfect for this role.

Applications invited from Monday 27 November to Monday 18 December by 10am. 

First interviews by Teams, Thursday 21 and Friday 22 December. A second interview will be held in person at our offices in Alton, Hampshire w/c 11 January 2024. 

Be there when it matters

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Do you have demonstrable experience of Individual Giving Fundraising with substantial responsibility for driving income growth from a variety of channels? Do you have a proven track record of managing Lotteries or Raffles and implementing Gaming strategies, are you looking for your next career move?

If so, Sue Ryder has a fantastic opportunity to be our new Individual Giving Retention Manager, you will be responsible for overseeing and delivering the retention and development programmes across Individual Giving, Regular Giving and Lottery at Sue Ryder.

Reporting to the Senior Individual Giving Manager you will line manage the Individual Giving Officers, providing strategic input and support to grow and develop the retention and development programmes through a range of channels. As well as playing a key part in the delivery of key appeals and campaigns throughout the year and liaising with internal and external stakeholders to deliver on Sue Ryders income targets.

Key Skills
• Excellent communication, interpersonal and relationship building skills.
• Strong negotiating and influencing skills.
• Project and stakeholder management
• Proven research and analytical skills, with the ability to manipulate data and to present data in both statistical and written formats.
• Track record delivering innovation in communicating with donors across multiple Individual Giving channels including knowledge of Direct Mail, telemarketing and email.

Key Responsibilities:
• Assist the Senior Individual Giving Manager in creating and managing strategies for retention and cross-sell opportunities across Individual Giving, Lottery and Regular Giving to maximise long and short-term income in keeping with our wider strategic fundraising aims.
• Assist the Senior Individual Giving Manager in developing campaigns to retain and develop donors, adopting a test and learn approach, to ensure a strong programme portfolio and avoid over reliance on any one income source. Maximising on a range of fundraising opportunities to maintain our donor base.
• Liaise with the Supporter Experience and Journeys Manager to create and deliver supporter journeys which increase level of participation, engagement and financial value.
• Work with the Retail Team and external stakeholders to deliver Lottery sales through a robust EPoS ticketing system across our retail network and ensure data capture remains a priority to enable cross-sell and upgrade opportunities.
• Collaborate with the Digital Team to develop and deliver plans for growing digital income and improving digital stewardship for individuals across our fundraising programme.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
- EAP support scheme
- Staff discount with thousands of retailers
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.

Closing date: 12th December
Interview date: TBC

If you want more than just a job, we want you.

Join the team and be there when it matters

Our shops are the face of our retail brand, run by a dedicated, creative, and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our shop teams of colleagues and volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Your role

As a Scope Area Manager, you’ll be out and about supporting a team of between 15-20 dedicated Shop Managers in the South London area. Overnights stays and travel will be an expected part of the role.

You’ll provide great leadership, inspiration and support to help our team be the very best they can be.  You will develop your team to deliver commercial success and be passionate ambassadors for Scope within the local communities.

Permanent - 35 hours per week (Monday - Friday does include quarterly weekend working). Some home working is involved.

Starting full-time salary £35,028.70 per annum, this role will also include a Car allowance of £3,500 per annum or a company car is available.

The role will be supporting 15 Scope shops in the South London area including Beckenham, Camberwell, Mitcham and Tolworth Scope shops.

You will have previous experience of being an Area Manager with either fashion or charity experience and in the following areas as well as a great attitude and willingness to learn:

Retail knowledge

You’ll love retail, enjoy the high street experience and be confident in maintaining high merchandising standards in your shops.  You will have an understanding of all the product types we sell and be able to understand the value of our stock identifying commercial sales opportunities on your area.

Leadership

You’ll have substantial leadership experience and will strive to motivate, inspire and influence your team to be the very best they can be.  You will need to have strong distance management skills, be an effective communicator and be able to organise and prioritise a busy working day.  We will help you to become confident in talking about the important work of Scope. You will also play a vital role in the recruitment, development and wellbeing of our Shop Managers, Assistant Shop Managers and Volunteers.

Being Commercial

You’ll support Shop Managers to work within a framework to ensure commercial success and bring solid experience in Health & Safety.

Teamwork

You will work as part of the divisional team and will encourage strong teamwork within your shops. At Scope, you’ll find friendly faces, welcome cuppas and chats.

About You

You’ll be passionate about retail, have a love of sustainable fashion and bring extensive, multi-site experience managing a large team. To be successful, you’ll need a commercial, resilient, can-do attitude and be a great coach and an inspirational leader.  You’ll be a dedicated team player with a strong work ethic, a great attention to detail and solid reporting skills. We ask you demonstrate an appreciation of Scope's values and ambition of achieving Everyday Equality for disabled people.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity and encourage applications from disabled people and people with impairments, conditions, and access needs. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some disabled applicants and applicants with an impairment, condition or access need, might need adjustments during the application process. You can find out more about interview adjustments on the Scope website.

Scope benefits

We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:

• 27 days annual leave
• Flexible working (where we can)
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
• Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

Who are we at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

Please note that successful candidates will be subject to an enhanced DBS check.

Speakers for Schools is a national social mobility charity. We work across the UK to inspire young people and help prepare them for the world of work through innovative programmes and practical experiences of the workplace. Through our Research and Policy work we seek to change the landscape to ensure every young person has access to high quality work experience opportunities.

We work in partnership with schools and a network of over 700 leading employers to deliver outstanding opportunities for the young people who need our help the most, be they from under-represented groups or areas of disadvantage.

Speakers for Schools Values

PASSION: We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY: We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY: We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION: We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY: We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

Position

The Digital Marketing Manager plays a key role in contributing to the ongoing growth and development of the charity across all digital channels and audiences. They are a data-driven decision maker, with a history of driving growth, who is comfortable championing new ideas and experimenting and optimising to drive projects forward.

This position is for 6 months cover full time from mid-Feb 2024, with a salary of £38000 pro rata, and applicants must be based in the UK with uk Right to Work.

Responsibilities:

Strategic purpose:

Lead the charity’s digital marketing strategy, leveraging the full digital suite to expand our reach, drive conversions, build brand awareness and promote retention of our existing stakeholder audiences.

Drive continual optimisation and progression of our ‘Always-on’ owned channel engagement plans to support user acquisition and engagement.

Monitor and develop regular audits on competitor activity and best practice across all platforms.

Engagement:

Work closely with the in-house MarComms team and external suppliers to implement key acquisition and retention initiatives to build our audiences with a specific focus on employer and educator acquisition

Work closely with the Content Manager and Lead Designer on brand digital marketing campaigns including paid social, VOD, digital display, online content partnerships, etc.

Work closely with UX lead on creation of audience profiles and web user journey optimisation alongside creation of new user journeys

Work closely with the web manager to turn said user journeys into web pages and navigation systems

Establish strong working relationships with key contacts across all relevant external platforms for service support and best practice.

Delivery:

Day-to-day management of email marketing campaigns & newsletters (including defining audiences/segmentation and test and learn campaigns).

Management of SEO and web optimisation, including but not limited to, site health audit, wireframing and navigation design

All paid digital activity, including paid social and PPC

Other duties as required, as identified by the Chief Marketing Officer

Represent and work to our values as, fostering a culture of positivity, support, respect, and inclusivity, while taking personal responsibility for their attitude, performance, and development

Adherence to data compliance, standards, guidelines and best practices to ensure our data integrity and consistency.

Ensure safeguarding best practice is enshrined in all organisational activity.

Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required.

Requirements

•Extensive knowledge of paid ad campaign platforms including Business Manager, LinkedIn, Twitter and Google Ad Words alongside reporting/analytics platforms including Google Analytics, Semrush and Tag Manager.

•Experience in SEO and website health scores

•Experience understanding and analysing platform data to reveal and inform planning and decision making.

•Strong background in email marketing is essential for this role. Experience with Iterable platform is beneficial but not essential as training will be provided.

•Experience of working with new and emerging online technologies and tools to develop digital content.

•Knowledge and experience working with Salesforce and PowerBi.

•Strong credentials that demonstrate experience of engaging and building online audiences.

•Thorough experience using Microsoft Office (Word, Excel, PowerPoint, PDF editor, use of collaborative docs, etc).

•Strong interpersonal, verbal and written communication skills.

•Able to gain respect and work as a team player with a range of people.

•Strong organisational skills and a collaborative approach to working.

There has never been a more important time to join the Age UK Retail Team.

Against a backdrop of a broken social care system and millions already turning to Age UK for help, older people are amongst those hardest hit by the current pandemic and cost of living crisis. With over 250 retail shops throughout England and Wales, our Retail teams generate vital revenue to support Age UK and the incredible services that we provide to older people who need us the most.

We have an exciting opportunity for an Area Sales Manager to join our Retail Team on a full-time permanent basis, to take responsibility for the performance of around 20 Charity Shops across the areas of London, Bedfordshire, Hertfordshire, and Berkshire. With support from an experienced Divisional Sales Manager, this role would best suit an experienced retail professional.

Please note due to the location of our shops, candidates will need to be located in the Hertfordshire, Bedfordshire area with the ability and flexibility to travel across the wider areas.

Interviews are planned to be held at our London-based office on Tuesday 19th December 2023.

You will have:

• A positive outlook and engaging manner
• The ability to build a commercially focussed sales environment at shop level, identifying opportunities to maximise trading potential, ensure all shops meet or exceed agreed KPI's and actively managing underperformance.
• A successful proven record of achievement in a multi-site retail business environment at regional level within the retail or Charity retail sector.
• Proven field management experience within a geographically diverse area and a background recruiting, managing, and developing staff in a retail environment.
• A thorough understanding of the UK Charity Retail sector.
• The ability to review, set and monitor shop budgets along with the ability to review and interpret complex financial data.
• The skills to drive initiatives to increase levels of stock acquired over the door e.g., corporate donations, local businesses, schools, media activity, and ensure sufficient cost-effective stock generation at shop level.
• A Full Driving Licence is essential as is flexibility to travel and stay overnight when required

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.