Support service manager jobs in Liverpool

About This Job

This is an exciting training role in Army Cadet Headquarters responsible for the governance of risk in the Army Cadets.

In this critical organisational safety role, you will both generate medical risk assessments and assure those generated by others. You will ensure appropriate medical governance and compliance processes are in place, including identifying organisational clinical risks and recommending appropriate policies. You will oversee incident reporting and trend analysis to support continuous improvement. This will include developing systems and reporting frameworks to provide a clear understanding of the organisation’s medical risk profile and supporting the volunteer team delivering advanced skills training to highly qualified first aiders.

Essential Skills

· Have a sound understanding of the role of medical support in the Army Cadets

· Hold an accredited assessing qualification

· Evidence of continuing personal and professional development

· Understand the legislative requirements for First Aid provision as set out by the HSE

· Understand legislative restrictions on medical scopes of practice.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs Sunday 12th July 2026.

Interviews will be held in person in London during the week commencing 3rd August 2026.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.

Development Manager 
Location: Cambridge, UK OR Remote, UK, with regular travel to Cambridge 
Salary: £44,000-£48,000 p.a. full-time equivalent, dependent on experience
Basis: Fixed-term contract (12 months). Full-time, part-time or flexible.
Eligibility: You must be eligible to work in the UK

The role

We are looking for a Development Manager to join our fundraising team to support our ambitious, global mission to democratise computing and AI education for all young people. . You’ll build and manage a global portfolio of strategic, high-value funding partners that share and advance our mission. Through effective relationship building and account management, you’ll engage donors with the aim of growing their long-term support for our work.

The ideal candidate will have experience of successful corporate/institutional partnership development and/or stewardship at a national or international scale. You may also have experience working with trusts and foundations or securing sponsorship for events.

We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team of people who care about our mission and each other

We work hard to make sure that the Foundation is a place where everyone is supported to do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you're the right person for the job, we’ll make it work for you, and you can be confident that you’ll be joining an exceptional team of people who care about our mission and each other.

Responsibilities

• Proactively develop a pipeline of funding opportunities, establishing relationships that will lead to new partnerships or donations
• Manage a portfolio of existing partners, developing and implementing engagement strategies to strengthen these relationships
• Match funders’ objectives with the Foundation's programmes and goals
• Prepare funding applications, proposals, presentations, and pitches, working collaboratively across the Foundation to support the development of these documents
• Evaluate and report on partner activities to ensure goals are achieved and the impact of their support is shared
• Develop and implement engaging and bespoke stewardship plans
• Accurately capture information using our CRM (Salesforce) pipeline process
• Support colleagues as they develop new donor relationships to secure grants and donations
• Develop and maintain updated knowledge of the Foundation’s programmes and associated funding opportunities

Experience and personal attributes

We recognise that everyone has the potential for growth. We welcome applications from candidates who can demonstrate that they have some, but not necessarily all, of the experience and personal attributes listed here. 

You should have:

• Experience in securing and developing long-term corporate partnerships and/or high value income (£50K+)
• Competence in using a CRM or equivalent system
• Effectiveness in working with multiple stakeholders across organisations to achieve solutions and deliver results
• Evidence of highly adaptable interactions with a wide range of people, with experience in advocacy, networking, and negotiation
• Practical knowledge of preparing and presenting a compelling case for support in various forms, including in person and through written communication
• Experience of monitoring, reporting, and forecasting against plans and budgets
• Strong organisational and administrative skills
• Excellent relationship building skills
• A commitment to the mission and values of the Raspberry Pi Foundation

Ideally, you’ll also have:

• Experience in prioritising a pipeline of multiple opportunities
• A high level of IT literacy, particularly knowledge of using the Microsoft Office suite or Google apps (Gmail, Calendar, Docs, and Forms)
• Experience in fundraising in markets outside of the UK

About us

The Raspberry Pi Foundation is an independent charity with a global mission to enable all young people to realise their full potential through the power of computing and digital technologies. 

We empower schools to teach computer science and AI literacy through free curricula, classroom resources, purpose built software tools, and professional development for teachers. We inspire young people to become tech creators through the world's largest networks of coding clubs. We undertake original research that informs our work and which we use to advance the field of computer science education more broadly.

All of our resources and learning experiences are available for anyone to use at no cost. We are particularly focused on creating opportunities for young people who experience educational disadvantage and those who come from backgrounds traditionally underrepresented in technology industries. 

Over the past decade, we have supported hundreds of thousands of educators and tens of millions of students. We have teams in six countries (India, Ireland, Kenya, South Africa, the UK and US) and partnerships with mission-aligned non-profit organisations in over 60 countries. 

We are at the forefront of the global educational movement to expand access to computer science education and AI literacy. You can learn more about our work in our latest Annual Report.

Benefits

In addition to competitive salaries, we offer a wide range of benefits for all of our colleagues. 

• Paid time off. In addition to public holidays, full-time employees in the UK receive 25 days of paid annual leave initially, rising to 30 days after five years service, plus 3 additional days of paid leave for the company-wide closure at the end of each year. 
• Pension. We provide an 8% employer contribution on top of your minimum 4% employee contribution. 
• Private healthcare. We provide comprehensive private healthcare for all employees through Vitality Plus. 
• Flexible working. We have clear policies to provide flexibility over when and where you work, helping you balance work responsibilities with the rest of your life.
• Support for parents and carers. We provide generous family leave and flexibility for parents and carers. 
• Life assurance and income protection. We provide life assurance and income protection schemes to provide peace of mind for you and your family. 
• Investing in learning and development. We invest in your growth and development, including through access to learning resources and training, with dedicated time for all employees. 
• Travel to work. Through our Cycle-to-Work and Season Ticket Loan schemes we support cost effective and sustainable travel to work. 

Timetable for applications

Closing date: 6 July 2026, 9:00am
Phone screen: Week commencing 6th July 2026
First interview: Week commencing 13 July 2026
Second interview: Week commencing 20 July 2026

Our recruitment process

All of our workplaces are inclusive spaces where we want people to feel respected, valued, and able to do their best work. We are committed to building teams that bring together people with a broad range of backgrounds, skills, and perspectives. That starts with our recruitment process. 

Here's what you can expect: 

• As part of your application, you will be asked to respond to a small number of questions that we will use to screen your eligibility for the role. You will also be asked to provide your cv and a short cover letter. 
• Eligible applications will be reviewed by our recruitment team and the hiring manager. 
• A small number of candidates will be invited to a phone call with the hiring manager. 
• The purpose of this call is to check our understanding of your application and to answer any questions you have. 
• We normally have two interviews, which may take place in-person. Interviews will be with the hiring manager and at least one other colleague. 
• You will usually be asked to undertake a work-based assessment in advance of your interviews. This will be an opportunity for you to show how you would perform some part of the role. You will be given advance notice and clear instructions. 
• If you have any questions about or feel that you need any adjustments to the recruitment process, including adjustments for neurodiversity, please contact our People and Culture team.

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. Everyone appointed to a role at the Foundation will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.

Help us raise awareness, reach communities, and amplify lived experience.

At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement. As our Digital Marketing & Website Lead, you'll play a key role in ensuring our message reaches the people who need it most. 

We're looking for a creative and proactive digital professional to lead the development of our online presence, manage our website and social media channels, and deliver engaging campaigns that support our services, training programmes and fundraising activity. 

Working closely with colleagues across the organisation, you'll translate complex and important work into accessible, engaging content that reflects our values and the voices of those with lived experience of gambling harm. 

What you'll be doing

• Managing and developing the Betknowmore UK website
• Creating and delivering engaging content across social media platforms
• Supporting awareness, fundraising and service promotion campaigns
• Developing email communications and newsletters
• Improving website visibility through SEO and digital best practice
• Monitoring performance and using insights to drive engagement
• Working collaboratively with colleagues to ensure consistent messaging and branding 

What we're looking for

We're interested in hearing from candidates who have:

• Experience managing websites and digital content
• Experience running social media channels and digital campaigns
• Strong written communication skills
• Excellent organisational skills and attention to detail
• The ability to work independently and manage multiple priorities

Experience within the charity, public health or mental health sectors would be advantageous, as would knowledge of gambling harms, SEO and digital analytics tools. 

Why join us?

You'll be joining a growing charity making a real difference to people's lives. This is an opportunity to shape and develop our digital presence, help raise awareness of gambling harms, and ensure people can access the support they need. 

Community Support Manager 

Reports to: Partnerships Director 
Contract: 0.8/1.0 FTE (Permanent) 
Location: Remote (UK or International) 

Role Purpose 

As Community Support Manager, you’ll lead the day-to-day delivery of support to HOST’s global community of Hosted Partners (HPs), ensuring a consistent, responsive and values-led service. You’ll oversee Community Support activity, enabling partners to focus on their work by providing clear guidance, reliable processes and effective operational support. 

This role sits at the centre of the Community Support team and will involve working alongside the Partnerships Manager: Changemakers to ensure high-quality delivery of our project and fiscal hosting services. You’ll co-manage a small, high-performing team, ensuring strong performance, clear priorities and a supportive team culture. Alongside this, you’ll play a key role in maintaining and improving the systems, processes and ways of working that underpin Project Hosting, ensuring they are efficient, scalable and responsive to the needs of our Hosted Partners. 

Core Responsibilities 

1. Leadership and Management 

Line manage two Community Support Leads, providing coaching, direction and performance feedback. 

Oversee delivery of Community Support activities, including internal team operations, management of SOPs, service delivery consistency, payment operations and risk process administration. 

Manage team meeting cadence, objectives and performance tracking. 

Manage team workload, priorities and handovers to ensure coordinated day-to-day delivery across Community Support. 

Produce weekly highlights reports outlining ongoing tasks, completed objectives and customer service statistics. 

2. Systems, Processes and SOPs 

Develop and maintain all Community Support standard operating procedures (SOPs). 

Maintain and improve workflows in Zendesk, e.g. ticket routing, tagging structure and SLAs. 

Maintain oversight of team task management, ensuring tasks are completed within required timeframes. 

Ensure consistent data entry standards across systems, e.g. partner records and case logs. 

Monitor service standards and turnaround times, spot recurring issues, and drive process improvements for consistent delivery. 

3. HOSTHub support 

Lead on defining, prioritising and testing HOSTHub features related to Project Hosting, working cross-functionally with the Product Manager to inform development needs and improvements. 

Own partner-facing communications on HOSTHub updates, ensuring changes are clearly communicated and well understood by Hosted Partners. 

Ensure the voice and needs of Hosted Partners and funders are actively represented in product development, influencing priorities and improvements. 

Maintain continuous feedback loops with external users to inform ongoing platform enhancements. 

Collaborate with Tech and Operations teams to identify opportunities to improve efficiency, streamline workflows, and increase automation. 

4. Risk and Compliance 

Lead the preparation and facilitation of weekly risk meetings, ensuring risks are identified, recorded and escalated in a timely and appropriate manner. 

Maintain accurate and up-to-date documentation of all risk assessments, decisions and resolutions. 

Monitor agreed risk mitigation actions, ensuring they are tracked and implemented effectively within agreed timeframes. 

Work closely with the Community Support Team to proactively identify emerging risks and regularly review the effectiveness of ongoing mitigation measures. 

5. Payment Management 

Coordinate internal payment processes, working closely with the Finance team to support efficiency, consistency and automation improvements. 

Triage payment issues, coordinate resolution with Finance, and improve workflows to reduce friction for Hosted Partners. 

Lead on Project Hosting and payment issue meetings, working closely with the Finance Manager. 

Key Relationships 

Internal: Partnerships Manager: Changemakers, Partnerships Director, Finance Team, Community Support Team, Product Lead 

External: Hosted Partners, developers, technical providers and funders. 

Required Experience 

5+ years' experience in operations, partnerships, or programme delivery within a not-for-profit, social enterprise, or international NGO. 

3+ years' experience managing partner or client relationships, ideally across multiple regions or cultures. 

2+ years' experience leading and developing a small team, including setting goals, coaching, and performance management. 

Confident managing systems, workflows, and digital tools (such as ClickUp, Zendesk, Jotform, or CRM platforms). 

Proven ability to coordinate across departments and disciplines to resolve complex partner or client issues. 

Experience designing, documenting, and improving organisational processes or SOPs to drive efficiency. 

Strong analytical and reporting skills, with the ability to interpret data and translate insights into service or system improvements. 

Excellent written and verbal communication skills, with the ability to represent HOST’s tone and values in partner-facing communications. 

Demonstrated organisational and problem-solving skills, with a track record of meeting deadlines in fast-moving, distributed teams. 

Confident working independently in a remote, cross-cultural environment, with strong self-management and collaboration skills. 

At HOST, we believe change starts with people who care. 

If you’re passionate about building systems that help others thrive — and want to play a key role in supporting changemakers around the world — we’d love to hear from you. 

Philanthropy Manager

·£45,000 plus benefits 

·Remote with occasional travel to regional offices in Burgess Hill or York offices

·Closing midnight Friday 17th July 2026

·Annual leave allowance / any other stand out benefits

Role 

Brainkind is the UK’s leading charity that supports people that have been affected by brain injury. The charity provides a range of services that includes innovative rehabilitation and ongoing support to ensure that there is life after brain injury. 

The organisation provides support to individuals at all stages of their rehabilitation. This includes

·Supported living

·Neurological Centres

·Residential homes

·Hospitals

The Philanthropy Manager is responsible for leading the leadership and development of Brainkinds philanthropy fundraising activities. This role will focus on the delivery of Brainkind’s capital fundraising initiatives, cultivation and stewardship of high-net-worth individuals and grow strategic corporate partnerships. This is a newly created role that will play an integral part of the Brainkind fundraising strategy.

The primary duties for the role will include

·Develop and deliver capital fundraising strategies to support major infrastructure and service development projects

• Identify and secure major gifts (£25k+) to support capital appeals.
• Develop and manage a portfolio of high-net-worth individuals and prospective major donors.
• Identify, research, and cultivate new prospects through networking, events, and relationship mapping.
• Develop and implement a corporate fundraising strategy aligned to Brainkind’s mission and values.
• Secure new corporate partnerships including strategic, multi-year, and employee engagement partnerships.

Experience and skills required for the role will include

·Previous experience of working in a philanthropy focused role with understanding of engaging with high-net-worth individuals, potential major donors and corporate partners.

·Strong organizational and planning skills

·Excellent relationship management and donor stewardship skills 

·Strong verbal and written communication skills 

·IT literate with the ability to use Microsoft Office and an in-house CRM system

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps. 

Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date. 

Closing date for applications: Midnight Friday 17th July 2026 

Interviews are expected to be held on the week commencing Monday 27thJuly 2026via Teams. 

Shop Manager

Reporting to: Retail Support Manager

£27,941 - £30,840

37.5 hours per week

Huyton, Liverpool

As a Shop Manager for Alder Hey Children’s Charity, you will deliver sales, Gift Aid and profit targets to generate income for our charity. You will empower and lead a diverse shop team, including volunteers, always demonstrating our Charity Values of:

• Courage
• Together
• Passion
• Magic

The Shop Manager will be an integral part of the wider Charity team. 

Income Generation

• Accountable for the shop’s performance in relation to all sales targets and Gift Aid targets and KPI’s. Ensuring that the results are communicated to the shop team and that all staff and volunteers are aware of, understand and are working to meet/exceed the agreed targets and KPI’s.
• Actively drive stock generation through community engagement and donor relationships
• Ensure maximum stock availability through effective stock control and shop replenishment.
• Continually review the rotation, quality, and replenishment of stock in order to maximise sales.
• Achieve the optimum price point for all stock items and promotional merchandise for seasonal and window themes, following the principles of Alder Hey Children’s Charity price guidelines.
• Provide direction and support to shop staff to actively promote Gift Aid in order to maximise contributions from donations.
• Identify local market and business development opportunities for performance improvement.
• Explore ways to maximise sales via events, donation drives, pop-up shops etc.
• Support the team to maximise income via our online platforms.
• Make commercial decisions to drive profitability of the shop.
• Present and maintain the highest standards of shop merchandising and visual layout.
• Support van deliveries and collections, including arranging schedules and assisting on the van when required to meet operational needs and support the team.
• Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Policies and Procedures.
• Plan and organise daily workload throughout the shop in a way that ensures efficiency.
• Maintain an appropriate income/expense budget e.g., petty cash in accordance with the set targets to maximise the profitability of the shop.
• Seek, utilise and analyse management information including EPOS data to manage shop performance, seizing opportunities for improvement.
• Work with the wider Charity team to promote and support fundraising activities and events.

Staffing and Volunteers

• Create an inclusive environment where staff, volunteers and customers are treated with dignity, respect and fairness
• Line management of Assistant Shop Manager and team of volunteers.
• Proactively recruit, manage and retain a diverse team of volunteers, utilise their skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards.
• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the managers absence.
• Accountable for planning the shop rota, including both shop staff and volunteers to ensure cover at all times.
• Ensures that the new staff members and volunteers are provided with the appropriate induction process and training for their role.
• Provide and support ongoing training and development.
• Train and develop shop staff and volunteers in customer service standards, operating standards and retailing skills.
• To work and treat staff and stakeholders in accordance with the Charity’s values
• Ensure all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for staff, volunteers, customers and charity assets.
• Provide regular and relevant training for staff and volunteers in Health and Safety, maintain legal compliance at all times.

Customer Service

• Be passionate about delivering the highest level of shop standards, cleanliness, display and merchandising.
• Exceed customer expectations by providing excellent quality service.
• Seek out new opportunities to make a real difference our customers experience.
• Make a positive impact within the local community.
• Play a key role in enabling the shop to represent the Charity’s values

Other Duties

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
• Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support events run by the fundraising teams where required.

Any other reasonable duties as required by your line manager.

Assistant Shop Manager

Reporting to: Shop Manager

£26,848 - £28,492

37.5 hours per week

Huyton, Liverpool

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our team to help manage one of our successful charity shops.

As an Assistant Shop Manager for Alder Hey Children’s Charity, you will work alongside the Shop Manager to deliver sales, Gift Aid and profit targets to generate income for our charity. You will support the Shop Manager by leading and developing a diverse shop team, including volunteers, always demonstrating our Charity Values of:

• Courage
• Together
• Passion
• Magic

The Assistant Shop Manager will be an integral part of the wider Charity team. 

You will play a vital role in supporting the Shop Manager to lead, motivate, and develop a team of dedicated employees and volunteers, fostering strong community engagement and maximising the shop’s impact. This includes encouraging and harnessing the gifts of time from volunteers, goods from donors, and income from customers. As a visible and active ambassador for Alder Hey Children’s Charity on the high street, you will ensure the shop reflects the Charity’s values and purpose in all that it does. You will also support and assist with van collections and deliveries, to ensure the smooth and efficient transport of donated goods, while representing the Charity with enthusiasm and professionalism.

Income generation

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met.
• Support the team to maximise income from Gift Aid on donated products.
• Support the team to maximise income via our online platforms.
• Support van deliveries and collections, including arranging schedules and assisting on the van when required to meet operational needs and support the team.
• Work with the wider Charity team to promote and support fundraising activities and events.
• Explore ways to maximise sales via events, donation drives, pop-up shops etc.
• Cash up the till at the end of shift and ensure banking documents are completed. Investigate any discrepancies and report them to the Manager.
• Support with ensuring the money is ready and accessible for cash collection.
• Open and close the shop at the appropriate times.

Volunteers

• Support and management of a team of volunteers.
• Proactively recruit, manage and retain a diverse team of volunteers, utilise their skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards.
• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager.
• Help to provide and support ongoing training and development for volunteers.
• Work and treat employees, volunteers and stakeholders in accordance with the Charity’s values.

Health & Safety (in conjunction with Shop Manager)

• Ensure the shop adheres to Retail Health and Safety regulations.
• Implement good Health and Safety practices to help protect employees, volunteers, and customers.
• Help to ensure employees and volunteers are trained in manual handling.
• Help maintain the cleanliness of the shop and behind the scenes areas.

Stock Control (in conjunction with Shop Manager)

• Ensure continuous, sufficient levels of high-quality stock.
• Be responsible for deliveries and stock controls.
• Ensure stock is appropriate to the business and priced accordingly.
• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates.
• Ensure visual merchandising is a high priority, with products featured prominently in window displays.

Customer Service

• Be professional, patient and have a ‘people-first’ approach to customer services.
• Be committed to the principles of equality, diversity, and collaborative working.
• Set high standards of cleanliness, display and merchandising.
• Establish quality standards, consumer safety and ensuring continuity.
• Play a key role in enabling the shop to represent the Charity’s values.

Other Duties

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.

Any other reasonable duties as required by your line manager.

1. Proactively engage bereaved families with the support service, respond to bereavement support enquiries and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

•To be the primary contact for the bereavement support digital services including WhatsApp, text, webchat and other social media channels.
•Proactively engage with bereaved families through social media and other online platforms.
•Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy.
•Send materials to bereaved contacts, including bereavement packs and follow up emails and ensure all documents and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.
•Cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.
•Ensure any messages on Bereavement Support Facebook Groups are monitored and advice is given via befrienders where appropriate.
•Attend face to face events for bereaved families including family days and memorial events when needed.
•Work with Income and Engagement Team around social media bereavement support content/posts.

2. Deliver and run live bereavement themed sessions on social media
•Run monthly live sessions on social media on bereavement topics/themes, responding to comments and messages during and after the sessions, ensuring anyone seeking ongoing support is responded to and referred to relevant services.
•Work with the Engagement Team to promote live sessions.
•Facilitate monthly remembrance sessions.

3. Ensure the bereavement support services are promoted to those bereaved and to professionals working with bereaved families
•Assist with the recruitment and facilitation of Bereaved Families’ Panel.
•Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.
•Attend events as required to represent the Lullaby Trust’s bereavement support services.

4. Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements
•Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice.
•Collate statistics, as required on areas of work within the support services team.
•Assist with the services’ evaluation and impact processes.
•Provide other administrative support to the team as required.

Other:
•Attend and participate with External Supervision sessions.

Director of Community Services
£80,000 pa plus excellent benefits
Remote working
Permanent, 35 hours per week

This is a key senior leadership role, responsible for shaping and leading RNID’s community services so that we change lives one by one. The Director of Community Services will lead our flagship RNID Near You services and Contact RNID, with responsibility for business development, operational delivery, service quality, safeguarding, volunteer management and continuous improvement.

As Director of Community Services you will:

• Provide strategic leadership for RNID’s community services, setting a clear direction, maintaining strong delivery discipline and maximising impact for our service-users.  

• Set and maintain high standards for service quality and assurance, ensuring consistent practice, effective compliance arrangements and a culture of learning and continuous improvement.  

• Grow RNID’s community services by maximising opportunities to establish new RNID Near You services and maintaining a strong future services roadmap.  

• Strengthen safeguarding across RNID, ensuring systems and processes are proportionate, robust and effective in protecting service users, staff and volunteers.  

• Lead volunteer management across RNID, ensuring services have the volunteer capacity they need and that volunteers are well trained, supported and recognised.  

• Drive continuous improvement and further modernisation of services, ensuring they meet community needs. Improve the efficiency of services, helping RNID reach more people.  

• Foster a culture of strong performance management across all services, using insight into demand, quality, risk and impact to support effective decision-making and delivery.  

• Build and strengthen partnerships, particularly with NHS trusts, commissioners and other funders, to grow and improve services.  

• Play an active role in collective leadership and decision-making as a member of the Senior Leadership Team, modelling values-led, inclusive leadership and creating a culture of accountability, learning and continuous improvement.  

You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Outlook, Excel, Word.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better. 

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 12 July 2026

Interview dates as below:

1. Stakeholder sessions: 20th & 21st July 2026
2. Final panel interviews: 27th & 28th July 2026

�� Are You the Candidate We’re Looking For? ��

At Shaftesbury, we’re looking for a Director of Accommodation Based Services to join our passionate and purpose-driven team. If you’re organised, detail-focused, and want to be part of something meaningful, this could be the perfect opportunity for you.

You must hold a full current driving licence and the ability to travel to services and stay away from home overnight when required.

We’re not just hiring skills—we’re looking for people who genuinely care. People who want to make a difference. People who believe, as we do, that everyone deserves the opportunity to live a full, independent, and flourishing life.

Guided by our core values—Open, Enabling, Inclusive and Courageous—we are proud to deliver outstanding support across our adult care, children’s services, and education settings. Every member of our team plays a vital role in helping the people we support thrive.

�� About the Role

The Director of Accommodation Based Services will be responsible for ensuring the operation of high quality, financially sustainable services across the country that are sustainable both now and in the future.

This role is home based with national travel as and when required.

You’ll be responsible for:

• Promoting the vision and values of Shaftesbury within the residential services.
• Leading by example and ensuring that you demonstrate the values in your leadership behaviours and how you support our teams and deliver our services.
• Ensuring you meet all targets and KPIs.
• To participate in Shaftesbury’s national on call rota.
• Develop key relationships and create strategic alliances with all commissioners.

This is a fantastic opportunity to be part of a team that directly impacts the quality and safety of the services we provide.

�� Why Join Shaftesbury?

We know our people are our greatest asset, so we make sure you feel valued, supported, and rewarded:

✨ Recognition & Rewards – Be recognised by senior leaders and receive vouchers of up to £50 for going above and beyond
�� Professional Development – Access to an excellent training and development programme
��️ Generous Annual Leave – 25 days + bank holidays, rising to 28 days after 5 years
�� Pension Scheme – Helping you plan for the future
�� Wellbeing Support – Access to a comprehensive Employee Assistance Programme

�� Why You?

You’ll bring:

• Strong organisational and administrative skills
• Excellent attention to detail
• The ability to manage multiple priorities
• A proactive, team-focused mindset
• Diploma level (Level 5) or equivalent level qualification
• Evidence of continued professional and personal development
• Experience within a senior management position previously
• Track record of service improvement and operational achievement

Challenge Events and Community Fundraising Manager

Hours: 37.5 hours per week

Salary: £40,000 per annum

Working Pattern: Remote with attendance at meetings in Cannock/London (approx 2 per month) and attendance at events across the UK as required.

Lead the transformation of challenge events fundraising for a charity that changes children's lives daily. You'll build a national portfolio of inspiring events that generate significant income and create lasting supporter relationships.

About Newlife

As one of the UK's leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated to making life better.

Through grants and emergency equipment loans, we ensure children get vital equipment when they need it. Our free nurse helpline offers crucial support and information. We advocate for change and support adults with additional needs through volunteering and employment opportunities.

What you'll be doing

You'll develop and deliver a sustainable programme of challenge events and supporter-led fundraising activities. Working with the Head of Fundraising and Marketing, you'll create the strategy and drive income growth.

Strategic Development:

• Develop challenge events strategy and annual operational plans
• Set budgets, income targets and performance indicators
• Research new event opportunities and market trends
• Monitor performance and maximise income generation

Event Portfolio Management:

• Build portfolio including running, cycling, walking, trekking, overseas and virtual challenges
• Recruit, steward and retain participants through exceptional supporter journeys
• Manage relationships with external event organisers and suppliers
• Ensure safe, effective delivery meeting ROI targets

Relationship Building:

• Support corporate partners, community groups, schools and local businesses
• Deliver high-quality supporter care throughout their journey
• Collaborate across Fundraising, Marketing, Retail and Services teams
• Move supporters into long-term giving opportunities

What we're looking for

• Evidence of commitment to professional development within fundraising, events management or supporter engagement
• Experience delivering digital fundraising and supporter journeys
• Experience of mass participation events and challenge events delivery
• Track record achieving income targets and delivering fundraising growth
• Experience building relationships with supporters, volunteers and external stakeholders
• Experience planning and delivering events, managing budgets and monitoring financial performance
• Experience working with fundraising databases or CRM systems
• Excellent relationship-building and communication skills
• Strong event planning and project management abilities
• Ability to inspire supporters to achieve ambitious fundraising goals
• Flexible approach, including occasional evening and weekend working
• Understanding of fundraising compliance and regulation

Desirable: Experience of volunteer management

This role reports to the Head of Fundraising and Marketing.

Ready to create inspiring events that change children's lives? Join our mission to make life better for families across the UK.

Disclosure and Barring Service (DBS) checking may be necessary for this role. 

Build partnerships that change young lives!

Wigan Youth Zone is looking for a Corporate Partnerships Manager to build meaningful relationships with businesses that want to make a real difference in their local community.

Salary: £32,000 per annum
Hours: Full-time (with some flexibility considered)
Location: Wigan Youth Zone

Benefits include:

• 33 days annual leave (including bank holidays), plus more with service
• Your birthday off
• Gym access
• Training and development opportunities
• Employee assistance programme and pension
• Discounted holiday club access for staff

About the Youth Zone:

Wigan Youth Zone gives young people somewhere safe to go, something positive to do, and someone trusted to talk to. As a vibrant, purpose-built facility supporting young people aged 8-19 (up to 25 with additional needs), it plays a vital role in the life of the borough. This role helps that impact continue and grow by connecting local businesses with a cause that really matters.

The opportunity:

Working closely with the Head of Fundraising, senior leaders, and trustees, you'll lead on securing and growing significant corporate partnerships, generating £75,000+ per year, with ambition to increase this to £100,000+ over time.

What you'll do:

• Build new, long-term corporate partnerships
• Develop compelling partnership ideas and proposals
• Steward and grow existing supporter relationships
• Identify opportunities for collaboration and engagement
• Represent Wigan Youth Zone across the local business community

This is a hands-on role with real scope to shape your approach and clearly see the impact of your work.

Who this role could suit:

We are look for an extremely proactive relationship developer.

You might come from community fundraising, corporate partnerships, business development, sales, marketing, communications, or another relationship-led income role.

What matters most is your ability to build trust, communicate impact, and turn relationships into sustainable support. Strong transferable skills such as influencing, persuasive writing, stakeholder management, and strategic thinking are highly valued.

Local knowledge of Wigan and existing networks are a real advantage.

How to Apply:

Please send a copy of your profile or CV to Priya Vencatasawmy as a first step.

If your experience matches what we're looking for, we'll be in touch with further information on how to make your formal application.

This roll is being advertised on a rolling basis, which means we will be sharing applications as and when we receive them if this affects you in any way please let Priya know.

Deadline: 13^th July at 9am

Interviews: TBC

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity, and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with

About This Job

This is an exciting and rewarding role managing award programmes recognising the achievements of the cadets and volunteers of the Combined Cadet Force and Army Cadet Force (UK Cadets).  Working across two national cadet charities, you will proactively identify deserving individuals, manage and modernise the awards process, provide expert advice and seek additional national external awards and recognition.

We are looking for someone with experience in writing persuasive award citations or funding applications, with exceptional communication and process management skills.

This role is key to ensuring that the remarkable cadets and volunteers of the UK Cadets are appropriately recognised and celebrated for their extraordinary contributions.

Essential Skills

· GCSE English or equivalent experience

· At least two year’s experience of drafting award citations or funding applications

· Experience of working with partners, internally and externally

· Ability to extract information from people with varying powers of written expression

· Information gathering and analysis skills

· Excellent written and verbal communication skills.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

By joining the charities, you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our London office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible).

· A caring and supportive team environment.

How to apply

Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Sunday 5th July 2026.

Interviews will be held in person in London during the week commencing 27th July 2026.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check. In addition, we will follow up with references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.