Support service manager jobs in liverpool
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Background
Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £25 million.
Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include:
-
Social Media Moderation
-
Facebook Group Moderation
-
On-page messaging for Facebook Fundraisers
We are on the lookout for talented comms experts who understand the importance of effective, accurate, and timely online communications and can enhance the work of our expanding social media moderation team.
** The ideal candidate will have a minimum of 3 years' professional social media moderation experience, working with a large charity with an active social media following. They will understand the importance of building positive engagement and relationships with the public and be committed to acting in the best interests of our charity partners.
If you do not have 3 years of professional social media moderation experience, working in-house for a charity please do not apply. You will not be shortlisted.
About the role
Our dedicated team moderates our full-service accounts (all organic content and paid ads) as well as one-off campaigns and appeals for some of the most recognisable charities in the sector.
This role is perfect for skilled comms experts who can provide excellent supporter care and is best suited as an additional source of income (the majority of our team are freelancers and consultants). You must be able to begin moderation at 9 am (or earlier), wrap up by 9 pm and adhere to our sub-three-hour response time.
Our moderators must have a minimum of three years’ in-house, third-sector comms experience.
As a Social Media Moderator, you would be responsible for:
-
Becoming the voice of the cause you are representing, adhering to their brand guidelines and tone of voice at all times
-
Identifying, escalating and signposting any safeguarding issues
-
Managing your own time and work on own initiative
-
Working across a range of social media management tools
-
Responding/actioning to all comments and queries in under three hours
-
Maximising donations when required
-
Going above and beyond at all times to provide supporters with an incredible experience
Our moderation takes place between 9 am and 9 pm, Monday-Sunday.
Different accounts will require varying levels of ‘active’ hours (defined as time spent taking action). You will split your active hours between 9am and 9pm. For example, for an account which requires three active hours, you might carry out your work in six, thirty minute instalments throughout the shift.
As you gain experience, you will be allocated multiple accounts which will enable you to increase your hours worked.
Whilst you need to be on hand to monitor your accounts during 9am-9pm, the role does allow for a great deal of personal flexibility.
The ideal candidate will have a minimum of 3 years' professional comms experience, working with a large charity with an active social media following. They will understand the importance of building positive engagement and relationships with the public and be committed to act in the best interests of our charity partners.
Full training will be provided alongside regular one-to-one and team catch-ups. Here’s what some of our moderators say about working at Social AF:
“I love the flexibility of the role. The team are great and are very helpful, but the flexibility allows you to still do things whilst working.” Megan
“Working with Social AF has been so rewarding - I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility of this role has been really beneficial to me, my family and my work-life balance” Sarah
Please read our full job description before applying. Applicants that don't meet our minimum criteria won't be considered for interview.
Please submit your CV alongside a short covering statement to let us know why you are best suited to this role.
As part of your application, you will be required to answer the following questions:
- Do you have at least 3 years of professional social media moderation experience, working in-house for a charity?
- Please share an example of how you’ve successfully managed a charities’ social media channel (200 words or less)
- How many days per week and active hours per day would you be able to commit to?
- Please relay our start and finish times, alongside our response time.
- Are you happy to commit to one weekend day per week as and when required?
Good luck!
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.
Join our team: We are seeking a Service Delivery Lead to have operational oversight and responsibility for Brake’s National Road Victim Service (NRVS). Reporting to the Chief Operating Officer (COO) and working closely with the Senior Leadership Team (SLT), the role will focus on building strong foundations, fostering a positive team culture, and ensuring effective service delivery.
Not your average job: This role is an excellent opportunity to build on our current support offer as well as driving meaningful service improvement, and playing a key role in building a stronger, more effective team culture across the National Road Victim Service.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
- Birthday day off
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Flexible working
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: An excellent communicator, with the ability to engage and inspire and a proven ability to get things done. You will have strong, robust, and consistent leadership skills, and be capable of making sound judgments under pressure and ensuring timely resolutions. Proven experience in managing or leading a team within a service delivery environment is a must as is experience in safeguarding, and managing risk, including clinical escalation and operational risk mitigation.
You will have a visible, approachable and supportive leadership style, combined with resilience and adaptability, a collaborative mindset and a commitment to Brake’s mission to support road victims and create safer roads for everyone.
Specifically seeking candidates with:
- Excellent communication skills
- Ability to delegate effectively
- Proven experience in managing or leading a team within a service delivery environment
- Competence in managing risk, including clinical escalation and operational risk mitigation
- Commitment to inclusivity, fairness, and promoting a culture of equality
- Competence in monitoring performance metrics and reporting outcomes to senior leadership
- A full, clean UK driving licence (if you are a driver)
- competent IT skills for remote work
Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.
About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, read our full job descriptions and apply now.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
A DBS check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
We will interview as and when we receive strong applications and will close the vacancy early if we find the right candidate.
We welcome cover letters in an alternative format, why not send us a short video and tell us about yourself?
Registered Charity
51 - 100
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.
The client requests no contact from agencies or media sales.
Thank you!
Job title: Professional Communities Manager
Reporting to: Director of Membership
Line Manager Responsibility for: Professional Communities Co-ordinator
Location: This is a remote UK-based role with regular travel to CST’s national and regional events, mainly in Birmingham and London. Candidates within reasonable travel distance to these locations are preferred.
Salary: £41,603 - £45,470 a year.
Pension: We offer a workplace pension and life assurance scheme. CST makes contributions equivalent to 10% of your gross salary.
Annual leave: Initially 25 days annual leave plus bank holidays, with an additional two days leave after three years’ service.
Working hours: Full-time 37.5 hours.
Application Closing Date: Tuesday 30th September, 12 noon.
Interview Date: First stage interviews will be conducted on Tuesday 7th October 2025, second stage interviews will be conducted on Friday 10th October 2025.
Job overview
The Professional Communities Manager leads the development, content curation, and operational delivery of CST’s 11 Professional Communities. These networks, events, and forums are a core benefit of CST membership and are provided free of charge to members.
This is a proactive, member-focused role that blends operational excellence with strategic content oversight. The postholder will work directly with community chairs, subject experts, community supporters, CST platinum partners and members to ensure that all communities are vibrant, professionally hosted, and deliver high-quality, relevant content.
The role also plays a key part in ensuring a joined-up approach to content across CST’s full range of activities, working closely with the professional learning and conference teams and partnerships to ensure alignment and maximise value for members.
Key responsibilities
Strategic Development and Continuous Improvement
- Develop and implement strategic plans to strengthen the value, engagement, and content of CST Professional Communities.
- Set clear objectives and KPIs to monitor success and drive continuous improvement of community services.
- Regularly evaluate community activity, identifying ways to increase engagement, relevance, and impact for members.
Community Content Curation and Management
- Oversee the quality, consistency, and relevance of content across all 11 Professional Communities, ensuring alignment with member priorities and organisational objectives.
- Work in partnership with community chairs, subject experts, community supporters and CST’s platinum partnerships to proactively commission, curate, and quality-assure community content (e.g., webinars, blogs, resources, discussions).
- Work closely with the professional learning and conference teams to ensure a joined-up, coherent approach to content across CST activity, avoiding duplication and enhancing overall member value.
- Identify content gaps and work creatively, including drawing upon resources and contacts within the policy and partnership team to address them, ensuring a balanced and evolving programme across the communities.
Community Engagement and Facilitation
- Lead and facilitate virtual and in-person community events, ensuring professional delivery and high-quality member interaction.
- Support and brief speakers, chairs, and contributors to ensure a consistently excellent experience for members.
- Actively promote member engagement through community platforms and other channels, driving participation and interaction.
Stakeholder Relationships
- Build and maintain strong relationships with CST members, community chairs, speakers, and supporters.
- Collaborate with internal colleagues across membership, communications, professional learning, policy, and conference teams to maximise the impact of community activities.
- Manage relationships with sponsors where appropriate, ensuring alignment with CST values.
Digital Platform and Event Management
- Oversee the effective use of digital and platforms (including CiviCRM and Hivebrite,) to host communities, deliver events, and share content.
- Manage operational aspects of events and online communities, ensuring smooth logistics and excellent user experience.
Data, Insight, and Reporting
- Monitor and report on community engagement, content performance, and member feedback, using data to guide improvements.
- Lead the ongoing development of data processes for the communities, ensuring accurate insights are captured and shared.
Team Leadership and Development
- Manage, develop, and support the Professional Communities Coordinator, fostering a collaborative, high-performing culture.
- Encourage learning and development across the team to ensure consistently excellent member service.
Adaptability and Wider Contribution
- Contribute to broader membership engagement strategies and initiatives.
- Undertake any other duties as required by the Director of Membership to support CST’s mission
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Vision Action
Vision Action, formally Vision Aid Overseas, is a UK-based charity, with a focus on fighting poverty by transforming access to eye care services in lower- and middle-income countries in Africa. The charity was established in 1985. Our work focuses on the development of services for uncorrected refractive error and primary eye health. Uncorrected refractive error is the world’s leading cause of avoidable visual impairment, with an estimated 670 million people affected worldwide. We develop programmes that integrate training, primary eye care, school eye health and facility developments into national and regional eye care plans, seeking always to be responsive to local need. In this way, we help children to learn and adults to earn so that they can provide for their families. Currently, the organisation has programmes operating in Ethiopia, Ghana, Zambia, and Sierra Leone.
We need great people to help us on this journey. You do not need to have a public health, eye care or charity sector background to work with us. We need our people to be self-starters, innovators and able to get on and work with people from diverse cultures and backgrounds.
Job Purpose
Vision Action seeks a highly dynamic individual for a one-year fixed-term contract, with the possibility of an extension. The position is part of the management team, and the post holder will be expected to lead on the financial accounting, management accounting, and budgeting for the organisation as well as taking forward some strategic finance and operations projects as we expand our programmes in existing countries. The individual will also be expected to support the Co-CEOs with administrative, compliance and IT related tasks.
The position holder is required to comply with all of Vision Action’s policies and procedures, including Vision Action’s Safeguarding policy.
The successful applicant must have the right to work in the UK.
Functions / Key Responsibilities:
1. Finance
- Maintain a strong control environment, ensuring accounting records are complete and accurate.
Financial accounting
- Prepare annual statutory accounts in accordance with SORP 2015.
- Prepare for the annual external audit and host auditors ensuring the audit process runs smoothly. This includes supporting Vision Action’s country offices in hosting their respective audits.
- Ensure annual statutory accounts are finalised and submitted to Companies House and the Charity Commission by the appropriate deadlines.
Management accounting
- Coordinate the month-end process with the Finance Officer (UK) and Programme Finance Lead, and review transaction postings.
- Prepare monthly management accounts with cash flow forecasts, modifying the format as needed to suit the preferences of senior management and the Board of Trustees.
- Prepare the annual organisational budget and mid-year reforecast.
- Improve existing budget templates to enable straightforward and transparent budgeting for donors.
Support to country offices
- Collaborate with the Programme Finance Lead on a monthly basis to reconcile intercompany accounts, ensuring that reconciling items are cleared promptly.
- Support country office teams in fulfilling any reporting and financial compliance requirements.
- Conduct internal process reviews (internal audits) of country offices where required.
- Review the bi-weekly payment runs for the UK office and the monthly country office fund requests, ensuring cash flow planning is in place for these payments.
- Ensure asset registers are maintained appropriately.
2. Administration
- Support staff in conducting procurement in line with Vision Action’s procurement policy.
- Assist with preparation for quarterly Board meetings.
- Support office management tasks.
3. Other
- Review and develop existing policies and procedures (e.g. the Finance Manual).
- Conduct staff training on relevant policies and procedures.
- Any other task reasonably requested by your line manager.
Person Specification
Competencies
Essential
- Delivering Results: Dynamic self-starter able to work independently within a small entrepreneurial team.
- Process improvements: Continual review financial processes and identifying areas for improvement.
- Time Management: Ability to work under pressure and meet tight deadlines.
- Collaborative: Able to work closely within a small team in the UK and overseas.
- Cultural Sensitivity: Adaptable and sensitive to working patterns and styles in diverse cultural contexts.
- Accuracy: Excellent attention to detail and a high level of accuracy.
- Leadership and Management: Lead by example and support colleagues.
Qualifications and experience
Essential
- CCAB fully qualified accountant or finalist, proficient at using MS Office (Advanced Excel)
- Minimum of 5 years’ relevant experience in a finance role.
- Preparation of financial accounts.
- Preparation of financial information for senior leadership.
- Preparation of information for and hosting of external auditors.
- Organisational budgeting.
- Budgeting for and reporting to donors.
- Setting up reporting systems to ensure accurate and transparent financial reporting to donors.
- Establishing financial controls and systems.
- Using accounting packages.
- Fluency in spoken and written English.
- Right to work in the UK.
Desirable
- Experience of working in an international charity.
- Preparing charity accounts in accordance with SORP 2015.
- Preparing financial information for Board members.
- Involvement in a financial systems upgrade.
- Conducting internal audits.
- Using QuickBooks.
- Experience of working in international development.
The client requests no contact from agencies or media sales.
Thank you!
Together for Short Lives is a charity that ensures seriously ill children and their families receive the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.
A fantastic opportunity is available for a Family Support Hub Officer to join us as maternity cover for 9 months. You will work within our Family Support Hub, liaising with identified partners to provide support to families with a seriously ill child, as well as providing grants administration and event organisation support.
About the Role
The purpose of this role is to help Together for Short Lives reach and support more families - responding appropriately to their needs by listening, signposting or referring onto internal and external support e.g.. grants, peer support, events and engagement opportunities. You will support families contacting Together for Short Lives through the Helpline, website and from partner referrals.
This role combines responsibility for grant administration and voucher processing with day-to-day family support hub tasks, including managing email inboxes and co-ordinating communications. The postholder will ensure that families receive timely information, compassionate support, and access to financial assistance, while helping the organisation meet funding obligations and maintain high-quality service delivery.
About You
- You will be passionate about providing support to seriously ill children and their families and be inspired by the potential to make an impact and to deliver tangible change.
- You will have experience in grant administration and delivering compassionate support and timely information, as well as being a great communicator
- You will have experience helping to deliver and organise events
How to Apply
Please follow the link to our website to find out more and apply.
ease
Registered Charity
21 - 50
We exist to ensure every seriously ill child and their family gets the high-quality children’s palliative and end of life care
The client requests no contact from agencies or media sales.
Thank you!
You’ll be at the heart of ensuring families caring for children with life-limiting or life-threatening conditions receive the best possible support.
About the Role
As Lead Kentown Family Service Co-ordinator, you will:
- Oversee and support Family Service Co-ordinators across Lancashire, Cumbria, and Greater Manchester.
- Ensure families receive consistent, high-quality support through home visits, events, and online services.
- Co-ordinate complex referrals and help families access financial and practical assistance.
- Build partnerships with health, education, and voluntary sector organisations to widen support for families.
- Support data collection, reporting, and service improvement to strengthen our work and measure impact.
About You
You will bring:
- Experience working with children, young people, or families with complex needs in health, social care or voluntary settings.
- Strong organisational skills to co-ordinate services across multiple regions.
- Experience supporting or supervising staff or volunteers.
- Excellent communication skills and the ability to build trusted relationships with families and professionals.
- A commitment to safeguarding, inclusion, and delivering family-centred support.
Registered Charity
21 - 50
We exist to ensure every seriously ill child and their family gets the high-quality children’s palliative and end of life care
Thank you!
Partnerships Manager
Location: Fully Remote
Salary: £27,992 per annum
Vacancy Type: Permanent, Full Time
Closing Date: 24th September 2025
We have an exciting opportunity for a Partnerships Manager to join our team and grow income from high-net-worth individuals and corporate supporters. You will identify, engage, and steward prospects to secure funding, while developing and implementing long-term relationship and stewardship plans.
You’ll be joining a passionate, fun, and target-driven team in a motivating environment, with the chance to make a real impact on the services we provide.
Key responsibilities include:
- Researching and identifying potential major donors, determining appropriate stewardship pathways, and involving Trustees or staff as needed.
- Implementing stewardship plans for major donors to secure five-figure gifts and above.
- Developing and supporting external fundraising committees to raise funds for local Forward Trust services.
- Researching and approaching potential corporate supporters, cultivating relationships, and securing funding.
- Collaborating across the organisation to develop engagement packages, partnership proposals, and progress reports.
- Managing the Fundraising Officer, providing support, motivation, and guidance.
- Representing Forward Trust at meetings, networking events, and conferences.
- Supporting the Head of Fundraising to develop strategies to maximise income from high-net-worth individuals and corporates.
- Ensuring data in the CRM is accurate, compliant with GDPR, and used effectively to inform fundraising activities.
- Managing and reporting on income and expenditure budgets, liaising with Finance, and contributing to reports for Senior Management and Trustees.
- Collaborating with other fundraising team members and participating in team meetings, supervision, and training.
What We’re Looking For
Essential Skills & Experience:
- Proven track record of major donor fundraising, securing five-figure sums and managing effective stewardship pathways.
- Proven experience in identifying, managing, and growing corporate supporter accounts of at least five figures.
- Experience managing at least one member of staff.
- Skilled at managing high-level relationships internally (Trustees) and externally (high-net-worth individuals).
- Experience managing budgets related to your area of work.
- Proficient in using a CRM or other database to manage contacts.
- Understanding of GDPR principles and their impact on fundraising.
- Excellent verbal and written communication skills, with the ability to explain complex issues clearly and compellingly.
- Strong attention to detail and ability to understand departmental income and expenditure projections.
- Willingness to attend fundraising events, which may be out-of-hours or away from home.
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often-interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:
- Flexible working
- Training and development opportunities
- Simply Health Cashback Scheme (optional)
- Season Ticket Loan Scheme
- Cycle to work scheme
- Crisis Loan Scheme
- Electric Car Scheme
- 3 x Wellbeing Days (pro rata'd for part time employees)
- Access to Blue Light Card
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
- Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
- Death in Service Payment (2x annual salary)
- Critical Illness Insurance (subject to qualifying criteria)
To Apply
If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.
Thank you!
Salary: £27,007.50 FTE (£10,803 pro-rata) per annum (London Living Wage)
Hours: Part-time, 15 hours per week (0.4 FTE), preferably worked over 3 afternoons/evenings (Tue – Thu)
Location: On site at London Projects, and remote working as needed
Contract: Fixed-term Employee contract for 6 months
Do you want to work with multiple-award winning charity, FoodCycle? Our vision is to make food poverty, loneliness and food waste a thing of the past for every community – including our school communities!
We’ve partnered with 4 schools across London to bring our free community meal to their families after school hours, with the additional goal of helping connect families with each other and the school and introducing kids to new healthy food.
We’re looking for some additional help over the next 6 months to support the volunteer teams on site and make these meals happen. You’ll need to have an interest and experience in working with kids and families!
By joining us you’ll gain an understanding of different aspects of local project delivery for a national charity. You’ll be hands-on and have an immediate impact each day, leading small teams of volunteers who cook in the kitchen and host our guests to create a positive and welcoming environment and a nutritious vegetarian meal.
Our school meals happen on Tuesday, Wednesday and Thursday evenings, and we would ideally like you to work your hours across these three afternoons/evenings. You’ll be supporting 2 meals per week on average, with around 5 hours required per meal. That leaves 5 additional hours to join team meetings and complete other duties.
You’ll be supported by our experienced operational team, and we will equip you with a package of training and shadowing, including specific training around food safety, safeguarding and working within the lively environment of schools!
Benefits: We offer 26.5 days holiday plus bank holidays for full-time employees (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application:11.59pm on Tuesday 30th September
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking for a proactive and highly dedicated Customer Success Manager to become a trusted partner to our charity clients. This role is crucial to the success of our clients, combining strategic account management for all dedicated clients and hands-on project management and campaign build for managed services clients.
You will be responsible for nurturing strong, long-term relationships, ensuring our clients achieve their fundraising goals and realise maximum value from our platform and services. You will also be the main driver of renewals, keeping churn at a minimum and working with the Head of Partnerships and Head of Commercial Strategy to increase lifetime value alongside identifying and executing up-sell and cross-sell opportunities.
Key Responsibilities
Client Relationship & Account Management:
-
Build and nurture strong relationships with key stakeholders at non-profit organisations, deeply understanding their digital fundraising goals and aligning our solutions with their strategic objectives.
-
Work closely with the Growth team to deliver smooth and effective handover milestones, ensuring ongoing client confidence.
-
Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback, and platform updates.
-
Proactively manage client health scores through our CRM to help identify opportunities to increase client’s value and reduce churn.
-
Explore different ways in which clients may benefit from additional use of the platform and managed services.
Project Management & Campaign Delivery:
-
Lead project management and campaign build within the Social Sync platform for all your dedicated managed services clients.
-
Ensure client satisfaction by keeping internal teams well-briefed to successfully deliver agreed client requirements to a high standard and on time.
-
Collaborate cross-functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.
-
Do everything within our control to optimise campaign performance, working closely with specialist functions to execute timely optimisations to overcome challenges and realise performance potential.
Onboarding and Adoption:
-
Deliver a quick "Time to first value" through proactive account management, particularly during a client's initial days or weeks.
-
Offer personalised assistance and ensure access to and use of onboarding resources to accelerate non-profits's time to first value.
-
Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.
Success Planning and Outcomes:
-
Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.
-
Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and services.
-
Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Managed Service teams to drive enhancements that meet client needs.
-
Identify potential risks and opportunities for upsell and cross-sell, working closely with internal teams and senior leadership to address concerns and explore growth possibilities.
Renewal & Lifetime Value:
-
Lead on the renewal process for all your dedicated charity clients, proactively managing conversations to keep churn at a minimum.
-
Managing deal lifecycle and sales process in our CRM working towards individual assigned revenue targets.
-
Work with the Head of Partnerships and Head of Commercial Strategy to develop and execute plans that increase customer lifetime value.
Equal Opportunities Statement
We are an equal opportunity employer and believe in the power of a diverse, inclusive team.
We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.
Please let us know if you require anything which would enable your success throughout our interview process.
We cannot offer visa sponsorship and you must be able to work in the UK.
The client requests no contact from agencies or media sales.
Thank you!
Location: Homebased (requirement to attend meetings at The Grange, periodically)
Hours: Full-time, 35 hours per week, Monday to Friday
What you will be doing
This is a strategic and creative role at the heart of Hearing Dogs for Deaf People’s national fundraising and engagement efforts. The post holder will lead the development and delivery of national community and challenge event programmes across all four UK regions (England, Scotland, Wales, and Northern Ireland).
Using strong project and campaign management skills, the role will grow existing initiatives charity owned initiatives such as the Great British Dog Walk and the 28 Challenge and develop new, audience-led campaigns that inspire public participation, drive fundraising, and deepen long-term engagement with the charity.
In addition to the owned initiatives, the role will promote Hearing Dogs for Deaf People to participants of external national events such as The Great North Run or the London Marathon.
The ultimate objectives are to drive income generation and guide supporters from initial involvement to becoming volunteers for the broader work of the charity and legacy pledgers.
Desired candidate
- Proactive and confident self-starter with proven experience in campaign management, digital fundraising, and audience engagement.
- Strong understanding of social media tools, digital platforms, and challenge event management (e.g. Fundraising).
- Excellent project management and cross-team collaboration skills.
- Ability to develop creative propositions and media plans based on audience insight.
- Comfortable working in a hybrid environment with occasional travel to events and HQ.
- Excellent interpersonal and communication skills coupled with an enthusiastic and positive approach.
How to apply
If you are interested in working with us in this varied and immensely rewarding job, please send your CV and a cover letter explaining why you'd be perfect for the role.
Closing date for applications: Midday on Monday 6th October 2025.
Please send your CV and a cover letter explaining why you'd be perfect for the role.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in the South of Tyne and Wear area.
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.
Position: S11317 Stroke Support Coordinator
Location: Home-based, South of Tyne and Wear. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)
Salary: Circa £16,440 per annum (FTE circa £27,400 per annum)
Hours: Full-time, 35 hours per week
Contract: Services are contracted and there is currently funding for this contract until 31 March 2027.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 5 October 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 16 and 17 October 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.
The Stroke Support Coordinator will:
- Support new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Support clients to make informed lifestyle changes which will help them to prevent further strokes.
About You
The post holder will have experience/background in:
- A caring profession ideally with experience of supporting people with disabilities.
- Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
- Ability to use basic Microsoft systems.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Macclesfield.
Position: S11313 Stroke Support Coordinator
Location: Home-based – Macclesfield, East Cheshire. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)
Salary: Circa £21, 948 per annum (FTE circa £27,400 per annum)
Hours: Part-time, 28 hours per week
Contract: Our services are contracted; we currently have funding for this contract until 31 March 2026. While continued funding beyond this date cannot be guaranteed, we have maintained regular contracts in this area for many years and are confident in the likelihood of securing future funding
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 21 September 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 30 September 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.
Key responsibilities will include:
- Supporting new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
- Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.
About You
You will have experience in:
- Experience/background in a caring profession, ideally supporting people with disabilities
- Excellent IT skills and an ability to maintain accurate records.
- An affinity with the values of the Association.
- A flexible approach and an ability to effectively manage a caseload.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Are you a social media whizz with a passion for telling powerful stories? Keen to progress in your career in public relations and digital communications while making a real impact in the charity sector? Join Dravet Syndrome UK as a Marketing and Communications Manager (home based,16 hours/week) and bring your creativity and energy to a role where you’ll help shape our online presence, generate meaningful media coverage, and connect communities through engaging content.
Reporting to the Head of Marketing and Communications and working with the Marketing, Communications and Fundraising Manager in this varied position, you’ll drive DSUK’s social media activity, creating and scheduling posts across our social media channels. Alongside engaging online audiences, you’ll be instrumental in our proactive PR work—writing press releases, pitching stories to key media, responding to journalist enquiries, and helping develop compelling family case studies for campaigns. As part of a passionate and supportive team, you’ll collaborate to measure the impact of our communications and marketing work.
If you’re ready to grow your career in communications and want to make a difference for families affected by Dravet syndrome, we want to hear from you.
As part of DSUK’s commitment to safeguarding, the postholder is expected to undertake an enhanced DBS check.
About Dravet Syndrome UK
Dravet Syndrome UK (DSUK) is a small independent UK charity dedicated to improving the lives of those affected by Dravet Syndrome. Dravet Syndrome is a rare neurological condition that affects around one in every 15,000 people in the UK. As well as experiencing severe, difficult-to-control seizures, children and adults with Dravet Syndrome have varying degrees of intellectual disability and a spectrum of associated conditions (known as ‘comorbidities’), which may include autism, ADHD, behaviours that challenge and difficulties with speech, mobility, eating and sleep.
The charity was founded in October 2008 by a small group of 30 families. Today, DSUK is a registered charity helping over 550 families with support, education, and research programmes, underpinned by a world-class Medical Advisory Board.
What you will bring
Essential
· Demonstrable experience in planning and delivering engaging and targeted social media content to build community, raise awareness and drive engagement.
· Hands-on experience managing websites (using WordPress), delivering e-marketing campaigns (e.g. Mailchimp or similar), and applying SEO principles and other techniques to optimise digital communications and online visibility.
· Demonstrable experience in media relations, including writing press releases, working with case studies and successfully pitching and responding to a range of media (online, press, radio, broadcast)
· Demonstrable experience of working in charity, patient advocacy or healthcare sectors
· Ability to deal with people at all levels with empathy, tact and credibility
· Excellent written and verbal communication skills, with an ability to distil large amounts of information and present it in engaging and innovative ways for a variety of audiences
· Demonstrable design skills and knowledge of desktop publishing software e.g. using Canva to create in-house designs for social media and our website
· Act as a brand guardian, ensuring external designers and agencies understand and apply our brand, visual identity, and corporate communications guidelines effectively
· Strong organisational and project management skills, with the ability to prioritise
· Be a self-starter and team player with experience of remote working, and able to work effectively with colleagues using remote technology (e.g. Zoom, Google meets, etc)
Desirable
· Membership of a professional body such as Chartered Institute of Public Relations and/or a commitment to continuous professional development
Why join Dravet Syndrome UK?
Join our dynamic and growing charity, where you'll thrive in an exciting and engaging environment. We are proud to be a family-oriented charity experiencing growth and fuelled by an ambitious plan for expansion. Our dedicated team is deeply connected to our core audience, and their motivation stems from witnessing our impact on people's lives. Join us today and contribute to making a lasting difference in the lives of those we support.
The closing date for applications is Wednesday, 24 September 2025, with shortlisting interviews taking place in early October with job to commence November 2025.
Our commitment to diversity
As part of our ambitions to improve equality and diversity, we welcome applications for this role from those who identify under any of the protected characteristics under the Equality Act 2010, which include race, age, disability, sex, religion or belief, sexual orientation, gender reassignment, marriage & civil partnership, and pregnancy and maternity.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Service based across Cornwall.
This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.
Position: S11316 Stroke Support Coordinator
Location: Home-based, West Cornwall. However, Frequent travel will be required as part of this role (to include team meetings or other work-related meetings)
Salary: Circa £27,435 per annum, pro rata
Hours: 1 x 35 hours per week position available, however, less hours would be considered so please state this in your application.
Contract: This is a fixed-term contract until 31 March 2026. Our services are contracted; we currently have funding for this contract until 31 March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 28 September 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 2 October 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The Stroke Support Coordinator will:
- Support new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
- Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.
About You
The post holder will have experience/background in:
- A caring profession ideally with experience of supporting people with disabilities.
- Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
- Ability to use basic Microsoft systems.
This role requires extensive travel across Cornwall to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in North Somerset
Position: S11318 Stroke Support Coordinator
Location: Home-based, North Somerset. However, frequent travel will be required as part of this role (to include team meetings or other work-related meetings)
Salary: Circa £27,400 per annum
Hours: Full-time, 35 hours per week
Contract: This is a fixed-term contract until October 2026
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 28 September 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 2 October 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.
The Stroke Support Coordinator will:
- Support new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Support stroke survivors to make informed lifestyle changes, which will help them to prevent further strokes.
- Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.
About You
You will have experience in:
- Experience of providing person centred support to empower vulnerable people or people with a disability or long-term health condition and their carers
- Ability to nurture emotional resilience needed to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
- Experience in facilitating face to face group work with vulnerable people or people with a disability or long-term health condition.
- Effective listening skills with the ability to communicate clearly and effectively with a diverse audience including anyone experiencing communication difficulties via a combination of face-to-face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)
This role requires extensive travel across the geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.