Support service manager jobs in norfolk

About the Role

We are looking for a proactive and highly dedicated Customer Success Manager to become a trusted partner to our charity clients. This role is crucial to the success of our clients, combining strategic account management for all dedicated clients and hands-on project management and campaign build for managed services clients.

You will be responsible for nurturing strong, long-term relationships, ensuring our clients achieve their fundraising goals and realise maximum value from our platform and services. You will also be the main driver of renewals, keeping churn at a minimum and working with the Head of Partnerships and Head of Commercial Strategy to increase lifetime value alongside identifying and executing up-sell and cross-sell opportunities.

Key Responsibilities

Client Relationship & Account Management:

• Build and nurture strong relationships with key stakeholders at non-profit organisations, deeply understanding their digital fundraising goals and aligning our solutions with their strategic objectives.

• Work closely with the Growth team to deliver smooth and effective handover milestones, ensuring ongoing client confidence.

• Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback, and platform updates.

• Proactively manage client health scores through our CRM  to help identify opportunities to increase client’s value and reduce churn.

• Explore different ways in which clients may benefit from additional use of the platform and managed services.

Project Management & Campaign Delivery:

• Lead project management and campaign build within the Social Sync platform for all your dedicated managed services clients.

• Ensure client satisfaction by keeping internal teams well-briefed to successfully deliver agreed client requirements to a high standard and on time.

• Collaborate cross-functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.

• Do everything within our control to optimise campaign performance, working closely with specialist functions to execute timely optimisations to overcome challenges and realise performance potential. 

Onboarding and Adoption:

• Deliver a quick "Time to first value" through proactive account management, particularly during a client's initial days or weeks.

• Offer personalised assistance and ensure access to and use of onboarding resources to accelerate non-profits's time to first value.

• Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.

Success Planning and Outcomes:

• Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.

• Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and services.

• Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Managed Service teams to drive enhancements that meet client needs.

• Identify potential risks and opportunities for upsell and cross-sell, working closely with internal teams and senior leadership to address concerns and explore growth possibilities.

Renewal & Lifetime Value:

• Lead on the renewal process for all your dedicated charity clients, proactively managing conversations to keep churn at a minimum.

• Managing deal lifecycle and sales process in our CRM working towards individual assigned revenue targets.

• Work with the Head of Partnerships and Head of Commercial Strategy to develop and execute plans that increase customer lifetime value.

AMR Action UK is the United Kingdom patient organisation for people impacted by antimicrobial resistance (AMR). Our legitimacy to advocate for change, with policy makers and NHS organisations, comes from our small-scale research projects, our engagement with patients and their families, and from our direct support of patients through our information service and peer-support activities.

The Programmes and Projects Manager role has two main aims – to manage our grant-funded project work and, at a time of expansion and change, to put in place the underpinning systems that will support our future growth.

To be successful in the role you will need proven experience in areas covered by the job description so that you can make immediate impact on appointment. You will also be highly organised, data rational and solution focussed.

Please note that applications will be reviewed on a rolling basis, and the vacancy may close early if a suitable candidate is found.

ID: 1542 Operational Manager – Central (West Midlands Northamptonshire and sorrounds)

Service: Central Region

Salary: Grade 4 Point 34 – 38: £42,140 - £46,240 FTE per annum 

- Additionally, £480 home-based allowance FTE per annum

Location: Home based with travel to various locations across West Midlands Northamptonshire and surrounds

Hours: 37 hours per week (full time).

We offer flexible working arrangements - please see below for more details.

Contract: Permanent Contract

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

We are seeking a highly skilled and dynamic manager to provide operational leadership for services in the Central region of England. You will have overall responsibility for the safe, high-quality, and financially sound delivery of services across the west Midlands and Northamptonshire.

You will bring proven experience in managing services for children, young people, and families with complex needs - such as neurodiversity, special needs and disabilities, and family support concerns. You will also have a strong track record in leading, managing, and developing staff teams while maintaining high service standards.

In this role, you will build and maintain effective relationships with key stakeholders in the region and contribute to the development and growth of Family Action’s services and strategic ambitions.

Family Action are forward looking, ambitious and have a commitment to continuous improvement and development. We are a people-focused, can-do organisation that strives for excellence in all we do, and operates with mutual respect. If you share these values and have the necessary skills we want we look forward to hearing from you.

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.

Responsibilities:

Leadership & Line Management

· Provide leadership and line management to service managers and project leads.

· Oversee recruitment, supervision, and staff development in line with Family Action policies.

· Foster a high-performance culture and provide operational cover when needed.

Financial Oversight

· Manage service budgets to ensure sustainability and value for money.

· Identify financial risks and contribute to business planning and service development.

Operational Delivery & Quality Assurance

· Ensure services meet strategic goals and comply with quality, safeguarding, and data standards.

· Lead on new service setup, performance monitoring, and continuous improvement.

· Embed service user participation and report Social Value outcomes.

Strategic Growth & Business Development

· Support regional strategy delivery and contribute to tenders and funding bids.

· Build partnerships, promote services, and help coordinate events to share best practice.

Main Requirements (for details check the job description and person specification):

- Lead delivery of key projects and high-quality services.

- Manage teams, operations, and new service setups.

- Oversee and lead safeguarding and quality assurance within services

- Champion service user involvement and feedback.

- Monitor performance and drive continuous improvement.

- Balance operations with strategy

· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced

Benefits:

- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· complete an application form on the Family Action portal

· Closing Date: Sunday 7th September 2025 at 23:59

Interviews - week commencing 15th September and 22nd September - dates to be confirmed.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Gabriel Hall (full address on advert document).

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Join Addiction Family Support

Addiction Family Support is the leading UK registered charity for people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling, supporting over 3,500 people each year.

The Role: Services Manager

As Services Manager at Addiction Family Support, you will coordinate the development and delivery of our core services – ensuring they run smoothly, meet high standards, and continue to evolve in response to the needs of the people we support.

You’ll line-manage our team of part-time Family Support Workers and work closely with staff and volunteers across our helpline, one-to-one and group services, and training provision. This is a flexible, part-time role (with potential to grow) for someone who’s confident supporting teams, shaping services, and working with care, clarity, and compassion.

Your responsibilities will span service coordination, team management, safeguarding, and helping us pilot new services – all with the aim of reaching more people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling.

This is a remote role with quarterly team meetings in London. You’ll need to be comfortable working independently while staying actively connected to our supportive and collaborative team.

Responsibilities:

• Line-manage our team of seven part-time Family Support Workers.

• Coordinate and support the day-to-day delivery of services across helpline, one-to-one and group support.

• Help develop, pilot, and evaluate new services to meet emerging needs.

• Support the development and implementation of key policies and procedures.

• Act as one of two Designated Safeguarding Leads (training provided if needed).

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

Deputy Head of Service (Shared Lives)
Salary: £45,000 per year
Job Ref No: DHOS072025
Hours: 37 hours per week
Location: Office closest to applicant (listed in the job description)

Contract type: Permanent

Are you passionate about making sure people have a voice and a choice when it comes to their care? Fancy a new role you can get your teeth into and make a big impact?

We’re on the hunt for a new deputy head of our Shared Lives service.

What is Shared Lives?

Shared Lives is a little bit like fostering, but it’s for adults who need some support to live as independently as possible. Someone who needs support goes to live with one of our ace Shared Lives carers and they support them to live their best lives, do all the things they love and be part of their communities. PSS invented Shared Lives back in 1978 and it’s now become a national model of care that lots of other social care providers run. We’re really proud of that. It’s the most brilliant, safe and cost-effective form of care there is (and we’re not just biased – in October 2023, CQC rated 97% of Shared Lives schemes in England as good or outstanding, in comparison to just 78% for the wider social care sector!).

We have Shared Lives schemes in seven different places across England and North Wales – and we’ve got big plans to add to that.

What do we need out deputy head of Shared Lives to do?

Alongside the head of Shared Lives, your job will be to make sure each one of the services in Shared Lives is absolutely top-notch in every way:

• They provide excellent support to the people who use our Shared Lives service
• They support people to reach their goals
• Any issues that crop up are dealt with effectively and in line with our policies and procedures
• They run effectively and like clockwork (but are flexible enough to change things up when it’s needed – even if it’s how things have always been done);
• They’re performing well financially, they’re sustainable and they’re cost-effective
• Carers, PSS Shared Lives teammates and people we support all feel really well informed, motivated and part of a big family
• Our service is getting better all the time

You’ll be supported by a cracking team of service managers who will lead each of the seven individual regional services within Shared Lives. They’ll be looking to you to help them review and develop their services, looking at best practice and national/local strategic priorities together.

On a day-to-day basis, your work would involve things like:

• Getting behind our Shared Lives teams and offering them your support with Care Quality Commission (CQC) compliance, safeguarding reports and complaints
• Leading the way when we win new contacts in new areas of the UK (the plan is to grow our schemes)
• Deputising for our head of Shared Lives: maintaining the risk register for services, identifying, managing, monitoring and escalating risks appropriately when our head of Shared Lives isn’t around
• Helping keep our Shared Lives carers and supported people feeling happy, connected, motivated and part of our big Shared Lives family
• Finding out what our carers and supported people need and how they feel things are going by heading out on the road to meet them
• Supporting our Shared Lives communications and engagement manager with nailing any info and insights they need for their role by sharing what you know, and supporting them with maintaining and introducing communications and engagement initiatives

By 2029, we want to make PSS the most inclusive place it can possibly be, where everyone feels like they belong – and you’ll need to play your part, along with everyone else at PSS, to make it happen.

Check out the full job description on our website for more info about what you’ll need to do in this role.

So what are we looking for?

We’re on the hunt for someone who (amongst other things):

• leads teams brilliantly and especially through periods of change, has great people skills, communicates well and brings people along with them on the journey;
• is open-minded, determined, professional, big-hearted and genuine;
• understands and knows lots about the relevant quality and regulatory frameworks for health and social care;
• builds fantastic relationships with people;
• is self-aware and takes accountability for results whether they’re good or bad;
• loves driving continuous improvement strategies to make sure we’re getting nothing but excellent outcomes for the people we support; and
• has a degree in health or social care, or an equivalent qualification

Have a look at the person specification within the job description for more info about what we’re looking for.

Before you apply, we just want to let you know some key information about our selection process:

We have an equity, diversity and inclusion (EDI) policy, which aims to remove any kind of discrimination in employment. Our candidates are selected on merit only, which means they’ll be given equal opportunities no-matter what their age, disability, gender, sexual orientation, marital status, race, religion or beliefs might be.

Once you hit that ‘apply’ button, you’ll be taken across to an online recruitment system called Applied. Applied is the only hiring software with diversity and fairness built into every step of the process and we’re very proud to partner with them to help us give you an unbiased recruitment experience.

Applied wants to make sure its doing its job by finding out more about the socio-economic backgrounds of people applying for roles through their site. Once you register your details on the Applied site, you’ll be asked to give a bit of info about you: things like your age, gender, ethnicity, etc. You’ll also be asked questions around whether your parents went to university and whether you had free meals at school. These questions are set by Applied experts based on extensive research and expertise, and you can find out more about this here.

This information is completely anonymised, and here at PSS, we never see answers linked to a candidate’s name. The answers you give here don’t form any part of our decision-making. We only receive combined data about an applicant pool (and only when there’s enough applicants to ensure that answers can remain anonymous). We report on this data every quarter to help us find out if there’s anything in our process that harms the chances of success for candidates from minority groups and any possible steps to help improve this.

If you still prefer not to answer, that’s no problem at all - there’s also an option to select ‘prefer not to say’. The only EDI-related information that we will learn about you is if you tell us that you have any reasonable adjustments needed at any part of our process.

Your trusty candidate pack will also help you get a feel for what it’s like to work with us, find out what we’re looking for, explain the recruitment process and help you decide whether you can see yourself as a part of our amazing team. Each section is crammed with hints and tips to help you make a great application, so please take the time to give it a good read.

Please feel free to get in touch with us if you have any questions about the above.

We also welcome any feedback you might have about our approach so there’ll be plenty of opportunities for you to give this as part of the process.

Like the sound of it?

Come and join us!

Closing date: Friday 19th September 2025

PSS values the importance of diversity 

ID: 1543 Assistant Director Services and Innovation

Service: Gloucestershire Hub (and surrounding areas) Central Region

Salary: Grade 5 Point 39 – 46: £47,264 - £54,728 FTE per annum (£28,358.40 - £32,836.80 per annum, pro rata)

- Additionally, £480 home-based allowance FTE per annum

Location: Home based with travel to various locations in Gloucestershire and surrounds (the post holder is also expected to regularly spend time at our delivery sites within Stroud and the Cotswold’s).

Hours: 3 days – part time (22.2 hours per week)

We offer flexible working arrangements - please see below for more details

Contract: Permanent Contract

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

We are seeking a highly skilled and strategic leader to provide high-level leadership across Family Action’s services in Gloucestershire and surrounding areas, ensuring the safe, high-quality, and financially sustainable delivery of children, youth, and family services.

You will bring significant experience in managing services for children, young people, and families with complex needs. You will have a strong track record of leading and developing multidisciplinary teams, while driving continuous improvement and service excellence.

As a system leader and convenor, you will build and maintain strategic relationships across local authorities, health, and the voluntary and community sector. You will play a key role in driving Family Hub transformation, promoting innovation, and contributing to the ongoing growth and strategic development of Family Action’s work in the region.

Family Action are forward looking, ambitious and have a commitment to continuous improvement and development. We are a people-focused, can-do organisation that strives for excellence in all we do, and operates with mutual respect. If you share these values and have the necessary skills we want we look forward to hearing from you.

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.

Responsibilities:

Leadership, Performance and Strategic Delivery

· Lead strategic partnerships

· oversee service performance and safeguarding, and drive innovation across Family Hubs and related services.

Line Management

· Manage recruitment, development, and performance of staff, supporting a high-performing and learning-focused culture.

Financial Responsibility

· Oversee budgets, manage financial risks, and contribute to sustainable service development.

Internal/External Relationships

· Represent Family Action externally and build strong partnerships to support integrated service delivery.

Quality Assurance

· Ensure high-quality, safe, and compliant services through effective monitoring and continuous improvement.

Main Requirements (for details check the job description and person specification):

· Proven experience leading services for children, young people, and families with complex needs.

· Strong track record in stakeholder engagement and cross-sector partnership working.

· Ability to manage teams, budgets, and service performance to a high standard.

· Knowledge of safeguarding, regulatory frameworks, and quality assurance processes.

· Commitment to equity, diversity, and inclusion, with an understanding of structural disadvantage.

· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced

Benefits:

- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· complete an application form on the Family Action portal

· Closing Date: Sunday 7th September 2025 at 23:59

Interviews - week commencing 15th September and 22nd September - dates to be confirmed.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Gabriel Hall (full email address in advert document)

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

For this vacancy, we are also applying positive action to improve the representation of people of colour in senior operational management roles at Family Action. As such, the guaranteed interview scheme is extended to applicants of colour who meet the minimum criteria.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

A fantastic opportunity to join a small but growing team of committed staff working to support children with brain tumours and their families.

Leading our T&F applications, you will have a deep-understanding of the trusts and foundations (as well as corporate foundations) landscape and you will have experience of working with Senior Management Teams to ensure successful applications for larger grants (£20k+).  You will have proven success in securing multi-year funding and building healthy pipelines with the skills to write compelling and evidence-based applications and reports.

Remote role with travel to our Cambridge office at least quarterly.

Join Addiction Family Support

Addiction Family Support is the leading UK registered charity for people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling, supporting over 3,500 people each year.

The Role: Operations Manager

As Operations Manager at Addiction Family Support, you’ll play a key role in keeping the charity running smoothly day to day. You’ll support our small, dedicated team by coordinating systems, processes, and technology that enable us to deliver our services effectively and professionally.

You’ll work closely with staff and volunteers across our Helpline, one-to-one and group services, and training provision. This is a flexible, part-time role (with potential to grow) for someone who thrives on organisation, problem-solving, and supporting others to do their best work.

Your responsibilities will span CRM and digital tools, data reporting, onboarding, and operational improvements – all with the aim of helping us support more people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling.

This is a remote role with quarterly team meetings in London. You’ll need to be confident working independently, while also contributing actively to our collaborative team culture and wider organisational goals.

Responsibilities:

• Develop and maintain our CRM (Bitrix24), including client and volunteer pathways, automations, forms, SPA and task management.

• Train and support staff and volunteers to use key systems:

  • Bitrix24 (CRM).

  • VCC by Call Handling (Helpline telephone app).

  • Three Rings (Helpline rota scheduling).

  • Microsoft Teams/Zoom (video calls).

• Extract and report on data from key systems to support monitoring and evaluation.

• Support recruitment and onboarding of new staff and volunteers.

• Help develop and implement new policies and procedures to support quality and consistency.

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

SHINE is a membership organisation offering free services and support to over 14,700 members living with spina bifida and/or hydrocephalus, normal pressure hydrocephalus (NPH), and associated conditions.

We currently have 750 members living with NPH and this is growing significantly each month. This role will provide a specific focus on the area of NPH, whilst also supporting wider Shine activities. 

Main purpose of role 

Deliver a high-quality service to and facilitate opportunities for, individuals living with NPH/dementia and their families/carers through Shine membership across England, Wales and Northern Ireland. 

Empower and enable members living with the conditions to lead healthy and happy lives through greater independence, better condition management and by creating links to the Shine community and their local networks. 

Raise awareness of NPH across Health & Social Care professionals and the public. 

Support the planning and delivery of the annual NPH Awareness Week. 

As part of a high performing team, support Shine to be recognised as the number one provider of support for NPH outside of the NHS. 

Promote and support all Shine’s services and activities. 

Shine will offer you: 

• Support to learn & develop by accessing training in NPH and dementia 

• Regular working hours, and no shift work (some very occasional weekends or evenings) 

• A competitive salary of £28,471 (pro-rata for part-time hours) 

• 3% pension contribution 

• 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours) 

• Opportunity to purchase additional annual leave 

• Additional annual leave due to length of service 

• Broadband allowance 

• Life insurance after 12 months’ employment 

• Access to our Employee Support Programme

Please see the full Job Description & Person Specification below and on our website.

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

If you would like to discuss the role, please contact Janet VanValkenburg, Normal Pressure Hydrocephalus (NPH) / Dementia Manager by email to arrange a convenient time for a call. 

Closing date: Sunday 7th September at 11:30pm

Interviews:  Friday 19th September (virtual) 

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible. 

Service Support Engineer

Salary: £33,000-£44,000
Location: Home-based
35 days annual leave, generous pension, enhanced carer & disability leave, tech allowance

I'm working with a national charity undergoing major digital transformation to recruit a Service Support Engineer to join their IT operations team. This is a fantastic opportunity for someone with a passion for technology, great communication skills, and experienced in 1st and 2nd line IT support.

You'll be part of a collaborative, mission-driven organisation that’s committed to delivering great technical support to staff across the UK. In this role, you'll support day-to-day IT operations, solve problems, manage support tickets, and help maintain critical systems – all while working with cutting-edge tools like Microsoft Intune, Office 365, and Active Directory.

What you’ll be doing:

• Delivering excellent 1st and 2nd line support for staff across multiple locations
• Managing incidents and service requests through the ticketing system
• Installing, configuring, and troubleshooting hardware and software, including laptops, printers, mobile devices, and network equipment
• Supporting Office 365, Active Directory, and remote access tools
• Assisting with onboarding/offboarding, asset management, and MDM setup
• Travelling to offices and service sites to provide face-to-face IT support when needed

Skills required for the Service Support Engineer:

• Hands-on experience with Microsoft Intune, Office 365, and Active Directory
• Knowledge of ticketing and asset management systems (e.g. FreshService)
• Understanding of basic networking and remote desktop tools
• Excellent verbal and written communication skills
• Calm, helpful, and approachable—able to support non-technical users
• Organised, with strong attention to detail and process-following skills
• A demonstrable passion for tech—whether through education, training, or self-learning

Understanding Recruitment is acting as an employment agency for this vacancy.

IT Support | 1st Line | 2nd Line | Microsoft 365 | Intune | Active Directory | Remote | Field Engineer

The Training Manager will play a pivotal role in shaping and expanding the FFLM’s external training portfolio. This proactive and outward-facing position is responsible for designing, developing, and delivering high-quality training solutions that meet the evolving needs of professionals in the forensic and legal medicine sectors. The role involves scanning the external landscape to identify emerging trends, gaps, and opportunities where the FFLM can lead by providing innovative, sector-leading education and training. The Training Manager ensures that all offerings align with the FFLM’s strategic goals, uphold its reputation for excellence, and support professional development across the field.

Interview date is Thursday 18 September.

About us

A caring organisation with a rich history.

Friends of the Elderly is a charity dedicated to providing excellent care  and support to older people for over 120 years. We aspire to a society where all older people have the opportunity to live fulfilled lives. We do this via our grant giving service, which provides vital financial support to older people who are living in poverty. We also deliver services personalised to individual needs and integrated with local communities at our care homes and day centres.

About the role

This is a remote-first role open to candidates anywhere in the UK. You’ll join us in our Woking office just once a month for team collaboration days.

We are looking for an experienced trust fundraiser to join our small, busy fundraising team. You will:

• proactively nurture and grow our relationships with existing supporters
• develop relationships with new trusts and foundations, taking pride in excellent donor stewardship,
• create compelling funding applications, reports and communications which demonstrate our impact
• raise restricted and unrestricted money for our grant giving service and for enhancements to our care homes and day care services, which improve the lives of the older people.

Working partnerships

 Internal:

• Grants Team, Marketing and Communications Team, care homes and day care services, Estates and Facilities Team, Finance Team.

External:

• Consultants, agencies and suppliers.

Key objectives and responsibilities

• Be primarily responsible for researching and writing, prioritising, developing and submitting compelling proposals, updates and reports to trust donors.
• Maximise income by building and maintaining relationships with existing portfolio of trust donors through excellent relationship management.
• Use the database (Access Charity CRM) to maintain accurate and detailed records, manage relationships, and coordinate actions and deadlines.
• Research and identify new opportunities, and write and submit high quality, targeted proposals to secure support from new and lapsed funders.
• Prepare written reports on activities, progress and income against objectives.
• Ensure the impact of our work is clear, visible and effectively communicated in our social media, on our website and in our Impact Report.
• Liaise with internal staff to compile project information for funding applications, and build positive, professional relationships internally and externally.
• Gather case studies for use in fundraising communications, applications and reports.
• Undertake administrative duties such as thanking donors and other routine office procedures as required.
• Carry out other tasks as required by the Fundraising Manager and Fundraising Team.

Please note that the key objectives and responsibilities of this role describe the core output that should be achieved in this role.

All roles within the charity are required to be flexible and change as our strategy evolves, future policies are introduced and as the needs of our services users change. All staff are required to demonstrate appropriate levels of competence and behaviours in their roles, in line with our values.

Please see the full job description and person specification attached. 

No agencies, please.

Fundraising Officer – North of England

Job description

A fantastic permanent opportunity has arisen for a part-time Fundraising Officer to join our dynamic, friendly and supportive fundraising team. This is a home-based role and will suit an individual living in the North of England. You will be reporting to the Corporate & Regional Fundraising Manager and working in a very varied and exciting working environment.

The perfect candidate will enjoy forging positive and robust relationships with supporters including corporate partners, small businesses, philanthropic groups as well as supporting community fundraisers across the North of England, to raise vital income for our Association.  

You will use your creative and professional skillset to provide high-quality account management, stewardship, and growth across all managed income streams. No two days are the same and we are looking for someone who can be flexible in their approach and able to multitask effectively.

Blesma is a unique membership Association as well as a charity. Our Members (limbless veterans) are at the heart of all our work – therefore, the impact of our fundraising is clearly visible in the experiences of our inspirational injured veterans.

We would love to hear from talented individuals who want to help us raise the funds that we need to support limbless veterans. If you would like to apply for this exciting role, please read the attached Job Description and apply with your C.V. and a Covering Letter detailing why you’d be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.

If you are uncertain about your suitability for this role, we encourage you to apply and allow us to assess your fit.

Please note that we may close this advertisement early if we receive a high volume of applications.

 We look forward to hearing from you.

Are you a fantastic leader who is passionate about supporting young people into employment in the Health and Social Care sector?

The King's Trust is currently going through an exciting period of development. We have ambitions to grow our offer to young people by providing a blended approach of face-to-face and digital delivery and support. To help us on this journey we are looking for passionate and motivated individuals to lead our dynamic teams to work with young people either directly through 121 work or the delivery of programmes.

This role incorporates our partnership with the Department of Health where we are working to support 10,000 young people into the sector.  We need a fantastic leader to help us achieve our ambitions across East Midlands- with particular focus on Nottingham and Nottinghamshire, Derby City, Leicester City and Peterborough, and ensure the success of our Health and Social Care programmes and partnerships.

This role will involve leading a small team of delivery staff working to support young people in the East Midlands. We are passionate about flexible working but it’s worth being aware that this role will be based across Nottingham, Derby, and Leicester, and you will be required to travel across the patch to support your team and our delivery partners. 

As part of the Leadership Team, you will be responsible for overseeing the delivery of our Health and Social Care programmes, in line with contractual requirements. You will lead the Health and Social Care team to develop and implement our delivery plan and ensure we meet targets, ensuring that every young person engaged progresses with an appropriate pathway of learning and development and one to one support. You will be a role model for your team, demonstrating best practice in how we work with young people in a safe way to ensure we deliver maximum value for young people and partners.

A background in employment-based programmes and/or knowledge of the Healthcare sector would be great as well as the ability to build and sustain stakeholder relationships and inspire colleagues.

To be successful in the role of Delivery Manager, you will be able to engage in challenges with optimism and resilience and be adaptive and flexible – embracing change and innovation.

If you are up for a challenge and working in a great team, we would love to hear from you!