Support service manager jobs in romford, england

The Orchestra Unwrapped Coordinator will play a crucial role in the Learning & Engagement Department, managing our flagship education work that supports our commitment to building a pipeline of exceptional and confident musicians. This role will involve on-site project delivery, representing the Orchestra with external partners and project participants, and facilitating our engagement with schools in London and across the Orchestra’s UK residencies of Bedford, Leicester, Canterbury, Basingstoke.

Key Responsibilities

Planning:

• Programming and delivering our schools’ concerts, including our flagship Orchestra Unwrapped series

• Preparing and scheduling all materials, workshops, CPD/INSET, and resources for Orchestra Unwrapped

• Planning schedules, budgets, and programmes for projects commissioned by music hubs and schools

Execution:

• The delivery, monitoring, and reporting of Orchestra Unwrapped

• Being the first point of contact for school partners, presenters, conductors, and general queries

• Designing and allocating seating plans, ticketing, and coordinating school-based contributions to Orchestra Unwrapped (artwork, sit in sessions, etc)

• The delivery, monitoring, and reporting of commissioned education projects

• Managing project budgets as above

• Responsibility for commissioning participation pieces and bespoke pieces for concerts

• Deliver workshops and CPD for teachers, monitoring and reporting on quality and feedback

Collaboration:

• Fixing and supporting the players, facilitators, and presenters within the projects, and planning any resources or briefings they need.

• Supporting relationships with education organisations to support all our education related work, as appropriate

• Creating management schedules for all staff involved in the concerts

Orchestra-Wide Responsibilities:

• Undertake other such duties as may reasonably be required by the line manager.

Skills and Qualifications

Essential:

• Experience of supporting the delivery of arts, music, or education projects and programmes

• Experience of supporting the delivery of concerts

• Excellent administrative skills

• Excellent verbal and written skills

• Excellent interpersonal skills

• Experience of working and communicating with a range of stakeholders, including musicians, partner organisations, animateurs, and participants

• Ability to read music and understand orchestral scores

• Proficiency with standard office software and computer systems

• A flexible approach, and willingness to work unsocial hours (evenings and weekends) when required.

Desirable:

• Ability to create reports and evaluations

• Experience managing and reporting on budgets

• Understanding and experience of the English school system

The role is subject to a full DBS check.

Initial Priority Areas of Focus

• The set up and launch of our Schools Concert Programme ‘Orchestra Unwrapped’

Male Independent Domestic Victim Advocate

We are looking for a proactive and compassionate Male Independent Domestic Violence Advocate (IDVA) to join the Ashraya Project supporting Male Victims & Survivors. 

This role is hybrid, working from home and the office in London and also involves regular travel throughout the area.

Please note that the charity is committed to provide support where victims can choose to be supported by someone of their own gender and so this post is open to male applicants only as being male is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Position: 6208 Male Independent Domestic Victim Advocate

Location: Greater London

Hours: Monday to Friday - Flexible dependent on service delivery and client need

Contract: Fixed Term, until 31.03.26

Salary: Qualified: FTE, Total £31,411.00 per annum - This includes £28,611.00 per annum plus £2,800 per annum London Weighting Allowance. Unqualified: FTE, Total £29,630.20 per annum - This includes £26,830.20 per annum plus £2,800 per annum London Weighting Allowance

Closing Date: 24th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

As a Male Independent Domestic Violence Advocate you will ensure that male survivors’ safety & housing needs are met.  You will provide specialist support at the moment of crisis, providing advocacy & support to access safe accommodation ensuring the safety, security & dignity of service users & their children.

Key Responsibilities:

• Assess risks and needs using evidence-based checklists.
• Focus on high-risk cases with short to medium-term crisis intervention.
• Assist high-risk victims in accessing safety services.
• Deliver tailored support and information.
• Understand legal frameworks for protecting children and vulnerable adults.
• Provide advocacy on legal, housing, health, and financial options.
• Empower clients to recognize domestic abuse dynamics.
• Participate in Multi-Agency Risk Assessment Conferences (MARAC).
• Work with a team to deliver respectful, dignified, and sensitive services.
• Maintain accurate and confidential case records.
• Comply with data protection laws and organizational policies.
• Stay updated with procedures, policies, and professional codes.

About You

Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding benefits, housing, and homelessness would also be beneficial.

You will need:

• Knowledge of domestic abuse and its impact on victims and children.
• Awareness and understanding of the barriers men face when accessing support services.
• To demonstrate proficiency in English, both verbally and in writing.
• Experience in statutory, voluntary, or multi-agency settings.
• Competency in risk and needs assessments.
• An understanding of safeguarding issues.
• Direct service delivery experience to victims or vulnerable people.
• Ability to manage complex caseloads and prioritise work.
• Strong crisis management skills.
• Effective communication, negotiation, and advisory skills.
• Commitment to equal opportunities and diversity.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

Please see the attached Job Description and Person Specification for further details once you apply.

In Return…

Benefits include:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.

You may have experience in areas such as Housing, Homelessness, Mental Health, Care, Outreach, Crisis, Family, Children, Housing Support Worker, Homelessness Support Worker, Mental Health Support Worker, Care Support Worker, Outreach Support Worker, Crisis Support Worker s, Family Support Worker, Children’s Support Worker, IDVA, IDVSA, Abuse, Advocate, Advocacy. #INDNFP

Please note this role is being advertised by NFP People on behalf of our client.  

Reporting to: Head of Services

Location: Home based with some travel across England, Scotland and Wales

Hours: Full time 37.5h per week, however part time working can be considered 

Contract Duration: 12-month fixed term in the first instance

About British Gas Energy Trust (BGET)

British Gas Energy Trust (BGET) is dedicated to supporting individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. As part of our continued growth, this role will support the Head of Services – Grant Making in delivering essential services for the Trust and its colleagues.

This is an excellent opportunity for a highly organised and motivated individual who thrives in a fast paced and dynamic environment.

Role Purpose: The Grant Operations Officer plays a pivotal role in ensuring the smooth operation of the charity's grant giving functions.

Key responsibilities:

And will act as a daily point of contact between the Grant administrator & the Trust, ensuring the Head of Services is appropriately updated. 

• Build strong, transparent, appropriate relationships with British Gas and Centrica, and act as a liaison on a day-to-day basis with project teams.

• Identify, recognize & respond to issues or opportunities as they arise. 

Direct grant scheme: Debt Write Off & Financial Assistance Payments, White Goods & Money Advice - administration & monitoring:

• Support the Head of Services with the debt write off and all programmes including working with Third party contractors as appropriate.

• Work with the Head of Services to build strong relationships with Third Party administrator(s).

• Work closely with British Gas & other third-party contractors to understand their operational process for vulnerable customers, applications and referrals as well as any dependencies.

• Support BGET’s understanding of money and advice sector across England, Scotland and Wales, including sharing policy knowledge and sector developments within the 3 nations.
• Contribute to new initiatives with British Gas and grant giving programmes.

· Support the effective management of the Trust’s grant programmes across England, Scotland and Wales, including:

• Build & manage positive relationships with the grant assessment team and British Gas internal teams. 

• Providing appropriate support to ensure the direct grant programme runs efficiently and effectively, with grant funding distributed to budget and schedule.

• Undertaking both face to face and virtual monitoring visits of the helpline and application portal and assessment teams – including ongoing KPI and impact evaluation process, creating comprehensive follow-up reports including end of grant reports.

Reporting & Contract Management:

• Ensure all data collection aligned to current Data Protection regulations and use and storage of data is in line with the Trust’s own policies and provide reassurance to the Head of Services.

• Ensure accurate data is in place for year-end reporting, quarterly and including assisting Head of Services with quarterly and End of Year Board reporting.

 Reporting & Contract Management: 

• Identify risks to delivery and work with the grant administrator to help resolve any challenges with delivery that impact on the grant obligations.

• To work with internal and external monitoring and evaluation specialists, to gain impact and understanding of the effect of our funding schemes.

Knowledge Sharing

• Identify and develop opportunities to work collaboratively and share learning.

• Ensure case studies and other content is collated from grant recipients to share through our channels.

Please note the employee will be required to undertake any reasonable work or task requested by the Trust, this will include occasional travel, potentially overnight, in England, Scotland and Wales. 

Desirable Experience: 

• Experience of working with positive, equitable partnerships. 

• Experience in using Grant Management Software including reporting systems and dashboards.
• Ability to manage multiple tasks effectively without compromising on quality or efficiency and be able to adapt to changing demands.

Skills and Knowledge: 
Essential: 

• Excellent written communication skills, with the ability to build effective working relationships 

• Accuracy and attention to detail with a methodical approach.

• Flexible approach to changing circumstances, prepared to re-order priorities as required.

• Practical “can do” approach with ability to manage multiple work streams. 

• Highly adept at Office 365 and Excel, technically confident in managing Grant Management systems. 

• Excellent analytical & numerical skills with the ability to interpret data and share insights. 

Desirable:

• AI & CRM experience.

• Stakeholder management experience. 
• Understanding of OFGEM WHD regulatory requirements.

Please note that we are not working with third parties for this vacancy and therefore speculative CVs will not be accepted.

We are unable to offer sponsorship and a valid and current right to work in the UK is a requirement for this role.

Interim Head of Finance (3–4 months)
Location: Central London
Salary: c. £65,000–£79,000 (pro rata) Day rates apply
Start: ASAP

An excellent opportunity has arisen for an experienced Interim Head of Finance to join a group of leading independent schools in central London for a 3–4 month assignment.

This short-term post will support a newly integrated shared finance function, providing leadership and stability at a critical time of change. The schools involved have strong academic reputations, rich histories, and are committed to delivering excellent education to a diverse student body.

The Role

• Lead a cross-site finance team to deliver efficient, effective finance services

• Provide clear, robust financial planning, reporting, and analysis to senior leaders and governing boards

• Partner with external finance teams on operational and strategic finance matters

• Support budget setting, monitoring, and cost improvement initiatives

• Champion service excellence for internal and external customers

• Foster collaboration and professional development within the finance team

​About You

We’re seeking a qualified accountant (CCAB/CIMA) who is immediately available and can demonstrate:

• Significant senior-level experience in financial and management accounting

• Strategic financial leadership, ideally within education, charity, public sector, or similarly complex settings

• Excellent communication and stakeholder management skills

• A track record of improving processes and delivering service excellence

• Experience leading teams through change and embedding collaborative cultures

✨ Why Join?

• Shape and strengthen a shared finance function at a pivotal moment

• Work with engaged leadership teams committed to improvement

• Enjoy a professional, collaborative culture in central London

• Make a meaningful impact during a time of transition and challenge for the sector

This is an interim post for 3–4 months, perfect for an experienced finance leader seeking a rewarding short-term role in a high-profile environment.

How to Apply
If you’re ready to bring your expertise to this important interim assignment, please send your CV as soon as possible.

For a confidential discussion about the role, get in touch with Rosemary Pini at Allen Lane

About The Role

We are looking for a Gift Aid Specialist to join the Royal British Legion on a fixed-term, 12-month contract to lead a review and enhancement of our Gift Aid processes'. Along with undertaking regular business activities and tasks. This role offers the chance to work closely with multiple teams to maximise Gift Aid income and ensure full compliance with HMRC regulations across more than £100 million of fundraised income. You will be the key point of contact for Gift Aid matters, supporting the organisation to strengthen its financial foundation in support of our important mission.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The successful candidate will work collaboratively with colleagues from Data Services, Finance, Income Processing, and other teams to ensure claims are accurate and compliant. You will champion Gift Aid uptake across RBL’s income streams, provide valuable insight into donor data, and support declaration repair and refresh campaigns. Managing and supporting relationships with external partners who carry out Gift Aid activities on our behalf will also be a key part of your role.

We are seeking someone who can take ownership of reviewing and updating Gift Aid policies, procedures, and training materials to reflect changing legislation. You will help embed robust monitoring and reporting frameworks, manage change programmes, and ensure that compliance and risk are effectively managed. Representing the Royal British Legion in dealings with HMRC and external auditors will be an important responsibility, requiring strong communication and organisational skills.

If you have expert knowledge of Gift Aid legislation and financial audit processes, alongside proven project management experience and the ability to engage confidently with a wide range of stakeholders, we would love to hear from you. This is a unique opportunity to make a real difference within a respected charity, helping to maximise income that directly supports veterans and their families.

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days per week connecting directly face-to-face with colleagues at the hub.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date:             9th July 2025

Location: Home-based, with occasional travel to Respect’s or SafeLives’ offices in London/ Bristol, and other meeting locations including staff meetings twice a year

Responsible to: Drive Data Team Manager

Salary: £35,614 Per Annum starting salary. Respect salary banding point 32-34, £35,614- £37,489 (a London Allowance of £3,299.00 will be applied to employees who live in London) 

We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure.

Hours: 37.5 Hours per week; Monday – Friday 9am – 5pm 

Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding. 

Benefits: 

• Friendly and collaborative working environment
• Remote working
• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
• Enhanced maternity, adoption and paternity pay
• Occupational sick pay depending on length of service and pro-rata for part-time employees.
• Access to Employee Assistance Programme
• Access to staff discounts

Closing date: 21st July 2025, 17:00 

Interviews to take place: week commencing 28th July 

About the role:

The Senior Data Analyst will be responsible for supporting the Drive Data Team Manager and Senior Managers within the Drive Partnership to ensure data and reporting remains rigorous and robust, and informs recommendations across the Drive Programme and partners. You will do this by taking a lead role on the ongoing data collection, analysis, research design and delivery of our work across the Drive Programme workstreams.  The Senior Data Analyst will also act as a liaison between data teams within Respect and Safelives where there is identified workstreams that cross over. 

The Senior Data Analyst will manage the Drive Data Analysts to ensure high quality data collection, reporting, quality assurance, analysis, and maintenance of Drive programme data, including data collected via the projects Case Management Systems you will use data and information to influence policy and inform practitioners, commissioners, and government about the sector. This is a great opportunity to see our data and research inform and improve the response to domestic abuse. 

About you: 

• Experience of analysing and drawing meaning from large quantitative data sets, including the advanced use of Excel 
• Experience of developing and managing Case Management Systems and the reporting from the system 
• Excellent analysis skills with a strong ability to identify key themes in complex material, test interpretation and ensure that messages are relevant to practice and policy contexts
• Experience of effective line management of people with a diverse range of needs, expertise, backgrounds, and communication styles
• Confident communicating clear practice and policy implications from data and evidence and presenting them in a range of formats to both specialist and non-specialist audiences.

About Respect

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.

About The Drive Partnership 

Formed by Respect, SafeLives and Social Finance, The Drive Partnership is working to transform the national response to perpetrators of domestic abuse; working to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. 

Our vision is that by 2026 there will be a consistent approach which sees agencies in all PCC and local authority areas across England and Wales – backed by national leaders – working together to disrupt abuse and change behaviour to increase safety for victim-survivors, including children and families.

How to apply  

You must download an application form from Respect's job page, and submit to Operations department in word doc. format only, please.

For an informal discussion about the role, please contact our HR Team directly  

Closing date: 21st July 2025, 17:00 

Join The London Library – Marketing Executive (Freelance Casual)

• Duration: 12-months (July 2025 – June 2026)

· Hours:  Anticipated 2 days/week in 2025/26 and 1 day/week in 2026/27.                                                                                               Working patterns to be mutually agreed upon appointment 

• Status: PAYE or Contract
• Salary band:  £120/per day worked
• Location: St James’s Square, London SW1 or Remote
• Reports to: Head of Marketing and Communications
• Closing date:  Sunday 13 July 2025 @ midnight

· Interviews: w/c 14 July 2025

About The London Library

The London Library is one of the UK’s greatest literary institutions, providing a centre of creativity, inspiration and ideas for over 180 years. Well-known members and frequent borrowers have included Charles Dickens, Charles Darwin, Bram Stoker, Virginia Woolf, EM Forster, Daphne du Maurier, TS Eliot, Muriel Spark, Angela Carter, AS Byatt, and Ian Fleming. 13 winners of the Nobel Prize for Literature have been members. Current writers in membership include Sir Kazuo Ishiguro, Sir Tom Stoppard, Raymond Antrobus, Sir Simon Schama, Jessie Burton and Sarah Waters. Nearly all of its collection of around one million books can be borrowed with around 5,000 new books being added each year. It also offers a vast eLibrary and invaluable postal loans service. The Library is a membership library and charity, and is championed by its President, Helena Bonham Carter CBE.

About the role

We have an exciting, fixed term opportunity for a Marketing Executive (Freelance or Casual) to provide backfill support to the Marketing and Communications team during delivery of another project, which will contribute to membership growth and revenue for the Library. In this pivotal role you will:

· support the Library’s marketing and communications team

· increase awareness of the Library and grow membership

· implement the Library’s digital communications strategy, creating content and growing and engaging audiences

About you  

You are an experienced and self-motivated professional with: 

· Social media management experience, including growing and engaging audiences, and preferably from an arts/cultural or charity organisation

· Knowledge and experience of digital communications and content creation across a variety of channels including copy, visuals, and video, and analysing its performance

· Experience of digital marketing techniques and software including email software, CRM, and Google Analytics

· Experience of growing membership, visitors, or income

· High-level interpersonal and communication skills, with the ability to engage effectively with a variety of people

· Highly organised with a creative flair, and attention to detail

Personal attributes include:

• Being pleasant, approachable, and helpful, even under pressure.
• A flexible attitude and adaptable to change

· Self-motivated and dedicated, with a willingness to collaborate as needed.

Why Join Us?

We are a friendly, hardworking team and a welcoming workplace that supports flexible working. We aim to be as inclusive and equitable as possible and can discuss specific adjustments and access needs to help make this role fit for you.

If you are excited by the opportunity to use your communication skills to tell the world about The London Library, we would love to hear from you. To apply please visit our website via the link and complete the online application form.

Please note:

We can only consider candidates with the right to work in the UK.

We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

We are working with a fantastic charity client who are looking for an Interim Senior PR and Press Officer to join their team for an inital 3 month contract. 

Key responsibilities

The Senior PR and Press Officer will take a leading role in developing and implementing the media strategy, enhancing the charity's visibility and impact through strategic communications and media engagement. This involves collaborating closely with the PR and Press Manager to identify, research, and develop story and PR campaign ideas for local and national media. The role also includes managing a professional and efficient press office and supporting individuals with lived experience of financial insecurity in their work.

Key responsibilities include:

• Leading on the development and execution of strategic media campaigns.

• Helping to raise awareness of the charity's information, tools, services, fundraising, and advocacy priorities through various media outlets.

• Managing the day-to-day duties of the press office, including monitoring the media inbox and responding to requests.

• Championing a storytelling culture by training, supporting, and empowering diverse spokespeople.

• Managing and leading specific project teams, ensuring objectives are met and team members are supported.

• Building relationships across directorates to ensure insights and expertise drive press and PR work.

Person Specifications

The ideal candidate will have strong experience in media relations or PR, within the charity sector, and a proven track record of successful media campaign delivery. Experience of working in a busy press office to tight deadlines and briefing spokespeople is essential.

Key skills and attributes include:

• Excellent written communication skills, with the ability to condense complex concepts into clear, powerful copy and adapt tone for different audiences.

• Strong relationship-building skills, both internally and with journalists, and the ability to communicate sensitively with people who have lived experience of financial insecurity.

• A strategic approach to developing and evaluating strategies that align with organisational goals.

• Strong IT literacy, including experience with media monitoring software, MS Office Suite, and Trello.

• Strong administrative skills, including efficient monitoring of the press inbox.

• Curiosity, perseverance, and a calm demeanour in a crisis, along with being a supportive, inclusive, and dynamic team player.

• Knowledge of the UK media landscape and either deep knowledge of the UK benefits system or a commitment to develop this knowledge.

• Strong knowledge of GDPR.

What’s on Offer:

• up to £168.62 daily pay + £25.91 daily holiday pay (£193.91 total PAYE)
• Full-time opportunity
• A flexible working set up, hybrid working with 2 days a week in the charity's central London office 
• 3 month contract 

How to Apply: To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button via our website.

The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application.

To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.

Commitment to Diversity: The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We're looking for a Head of Fundraising with a focus on Trusts and Foundations to help take our income generation to the next level. The person in this role will lead and grow our income from major trusts and foundations, overseeing our existing portfolio while actively developing new, strategic opportunities.

This is a key leadership role in a small but ambitious fundraising team, with a focus on securing large-scale, multi-year grants. You'll write compelling bids and proposals, steward relationships with funders and senior stakeholders, and work closely with colleagues across the organisation to shape exciting, fundable projects.

You’ll line manage our Trusts and Reporting Officer and help create a clear, sustainable pathway for future growth – with a particular emphasis on building our capacity to operate at a medium-sized charity level.

You’ll report to the Director of Fundraising and play a vital part in a team that fuels the mission and vision of XLP.

Westway Trust is seeking a dedicated Head of Operations with a minimum of 5 years’ senior leadership or operational management experience in a multi-disciplinary organisation, ideally within a community, charitable, social enterprise or values-led setting.

In this newly created role, you will act as a key advisor, reporting directly into the CEO, and will have responsibility of key areas of the Trust’s operational functions, ensuring the smooth and effective running and delivery of services. You will directly manage the leads of HR, Learning, Communications & Marketing, and Community Engagement, supporting them to deliver high-quality work and develop professionally.

If you are a values-led operational leader who is committed to community transformation and organisational excellence, and thrives on steering strategic decisions, this role is for you! 

Key responsibilities of the role include but not limited to:

• Oversight and line management of the HR, Learning, Communications & Marketing, and Community Engagement functions of the Trust.
• Oversight of key projects essential to the delivery of the Horizon (strategic) Plan 2025-2028 as agreed with the CEO.
• Be a key part of the Executive Team, chaired by the CEO.
• Maintain an overview of all projects and programmes of activity, outputs and outcomes within the role and ensure reports are written and submitted on time.
• Provide day-to-day operational leadership across teams, driving high performance, alignment with values, and maintaining individual, personal & team wellbeing.
• Develop and implement planning processes and performance management tools to ensure effective delivery of goals.
• Develop, drive and maintain the data gathering and analysis for the Westway Trust, that enables the Social Impact Framework and to play a key role in the organisation’s progress towards creating a strong narrative in respect of achievement. 
• Attend People Committee Meetings and the Board as requested, and contribute to the preparation of meeting papers as necessary in line with agenda requirements. 
• Provide upward reporting and insight to the CEO including written briefings, performance dashboards, and recommendations.
• Attend internal and external meetings, including those that require representing the Trust publicly, in line with agreed strategies and perspectives.
• Monitor, update and ensure compliance with organisational policies and legal requirements (e.g. safeguarding, employment, health & safety, data protection) to build a positive work culture.
• Champion collaboration and integration across departments, ensuring consistent implementation of work priorities that align with community needs and objectives.
• Support a values-based culture that centres equity, sustainability, openness, courage, and integrity.
• Contribute to organisational development and support the process of communicating and managing change effectively at the Trust in line with agreed policies and frameworks.

Essential Experience, Skills and Attributes:

• Minimum 5 years’ senior leadership or operational management experience in a multi-disciplinary organisation, ideally within a community, charitable, social enterprise or values-led setting.
• Proven ability to lead, guide and motivate diverse teams and to support the professional growth of those who report to you as a line manager.
• Demonstrable experience of good practice approaches to conflict resolution, working in collaboration with others and encouraging honesty, transparency and open ways of working across teams that benefit the organisation’s effectiveness and efficiency.
• Excellent planning, organisation and performance management skills.
• Excellent writing and reporting skills, including the ability to summarise complex data and issues for decision-makers.
• Experience in researching, developing and managing departmental budgets.
• Ability to analyse information, and formulate practical and reasoned operational plans that can be easily understood and monitored.
• Strong interpersonal and emotional intelligence skills – able to offer both moral and professional support to teams.
• Experience of supporting organisational change, transition, or transformation programmes.
• Experience of embedding inclusive and equitable practices across teams.
• Demonstrable alignment with the Trust’s values and commitment to anti-racism and community power.

Desirable Experience, Skills and Attributes:

• Previous experience overseeing HR or education/community programmes is highly desirable.
• Familiarity with communications/marketing functions is a plus but not essential.
• Degree-level education together with a recognised professional qualification in any of the fields this role covers - or equivalent lived/professional experience – is highly desirable.

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Sick pay scheme
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is  Sunday 13 July when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

About the opportunity

The London Programme Coordinator will be responsible for managing a caseload of up to seven partner schools, attending and coordinating weekly tutoring sessions, developing relationships with pupils, school staff and volunteer tutors and collecting data for monitoring and evaluation purposes. This role plays a crucial part in overseeing the quality of face to face and online tutoring sessions to ensure effective and impactful programme delivery.

Closing date: Sunday, 6th July 2025
Interviews: On a rolling basis. Early application is advised.
Start date: Ideally Monday, 18th August 2025
Contract: Full time. Fixed term contract until 31st July 2026.

Duties and responsibilities 

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage and effectively communicate with all key stakeholders: schools, pupils and volunteer tutors; leading weekly face to face and online tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance. 
• Responsible for overseeing the quality of both face to face and online tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. 
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. 
• Update and maintain Action Tutoring’s database, including collecting data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and end of programme surveys. 
• Reporting regularly on key performance indicators. 

Person specification
Qualifications and experience criteria:

• Experience working with volunteers and/or young people
• Proficiency in Microsoft Office
• Bachelor’s degree or equivalent relevant work experience
• Strong written and verbal communication skills
• Evidence of ability to prioritise and manage administrative tasks

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. 
• You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty.
• This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset.
• As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. 
• The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.

You’ll likely be more successful in this role if you have:

• Experience of working with young people and/or project management.
• Evidence of an interest in education and/or the third sector.

Local Quality Advisor - National Youth Agency

The National Youth Agency is looking for a new Local Quality Advisor to join our Youth Work Innovation & Development Team.
 
Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £37,826 per annum
Remote: This role is homebased (within the UK) with occasional travel for staff residentials and other events.
 
What we do
 
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
 
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
 
About the Role
 
Responsibilities will include:

• Support the Local Quality and Improvement Manager in delivering key Local Offer programmes, such as the Peer Review and Peer Network Programme, helping Local Authorities and organisations meet the needs of young people and fulfil their Statutory Duty (Section 507B).
• Assist in the coordination and delivery of traded services related to Quality Standards and Organisational Development, ensuring high-quality support for partners.
• Contribute to the development, quality assurance, and standardisation of NYA resources related to Quality Standards, working collaboratively across NYA teams.
• Promote NYA standards and resources to the sector, offering support and training to encourage adoption and effective use.
• Identify and deliver support to non-commercial requests, including those from VCSE organisations and Town and Parish Councils seeking information, advice, and guidance.
• Engage with the Local Policy & Partnerships Manager and the NYA Knowledge Team to gather and share sector insights, promoting knowledge exchange across NYA teams and the wider youth work sector.
• Support collaboration with Local Authorities and partner organisations to raise awareness of NYA programmes and encourage engagement with Quality Standards.
• Utilise NYA tools, including CRM and Project Management systems, to help generate timely and relevant performance and financial reports that inform decision-making and support effective programme delivery.

 
Our ideal Local Quality Advisor should have the following:

• Demonstrated experience supporting the delivery of programmes or projects within the youth work, education, or voluntary sector.
• Strong understanding of youth work principles and the statutory duties of Local Authorities (particularly Section 507B).
• Ability to work collaboratively with a range of stakeholders, including Local Authorities, partner organisations, and internal teams.
• Excellent organisational and project management skills, with the ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills, with the ability to contribute to the development of resources and reports.
• High attention to detail and accuracy in all aspects of work.
• Strong time management skills and the ability to work independently and collaboratively in a fast-paced environment.
• Competence in using digital tools such as Customer Relationship Management (CRM) systems and project management platforms. Experience of using project management platform (or similar) would be an advantage
• A proactive, flexible, and agile approach to working across multiple programmes, including attending events and responding to time-sensitive deadlines.
• Willingness to learn, adapt, and grow in a dynamic and evolving organisation.

 
Please refer to our Candidate Pack for more information on the role and the requirements.
 
Why Work for NYA?
 
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
 
NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
 
A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
 
NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
 
We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via with unlimited specialist support available to all NYA employees.
 
How to Apply:
 
Please download our applicant pack to find out more about the role and requirements
 
To apply, please submit the following via our online application platform by 11:59pm on Friday 18th July 2025:
 
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
 
A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
 
We will request data for our EEDI monitoring purposes, providing this is optional.
 
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
 
The National Youth Agency is an equal opportunities employer.
 
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
 
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
 
More about us
 
Discover more about the National Youth Agency and our work on our website.
 
Youth Work changes lives
 
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
 
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
 
REF-222459

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for Domestic Abuse Housing Advocates to join our team

Salary: £26,000 - £32,000

Location: Hammersmith with travel to other service locations Finsbury Park and Stratford

Hours:   35 hours per week

Contract: Permanent

 

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

 

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

As a Housing Domestic Abuse Advocate, you will provide intervention, advocacy, and support to survivors of domestic abuse. Working within a fast-paced team, you will help empower women and ensure that the voice of survivors informs every stage of their journey towards improved safety. You will have your own caseload of survivors who hold social tenancies with local authorities or housing associations, and you will encourage them to engage with our service and ensure they have access to support. You will also co-ordinate the provision of multi-agency support which focuses on working with domestic abuse survivors to maintain their tenancies and prevent homelessness.

About You:

To be successful as the Domestic Abuse Housing Advocate you will need the below experience and skills:

You will bring solid experience of supporting women who have experienced domestic abuse in all its forms; coming from a sector with transferrable skills or possess a feminist/VAWG degree and be keen to learn and to train on the job. You will have a good understanding of violence against women and girls with a particular focus on the dynamics of domestic abuse (physical, emotional, and sexual abuse, so-called ‘honour-based violence’, forced marriage, stalking and harassment) and its impact on women, children, families, and communities. You will have proven skills and experience in conducting comprehensive assessments of needs and risk for survivors experiencing domestic abuse, including carrying out short risk management and safety planning. We will expect that you have experience in assessing the needs and safety of any children that women using the service may have and an understanding of the criminal justice system and relevant legislation with regard to legal and civil options, housing, benefits, matrimonial and children. Lastly you will bring your knowledge of safeguarding practice, procedures, and legislation.

With many skills and qualities to add to this role, if you have good IT literacy, data collection and monitoring these skills are maximised in your role. If you have experience or have been trained or are qualified in the fields related  to substance misuse, criminal jusice, law, social work or domestic abuse we would love to hear from you. 

We recognise that women often only apply to roles if they meet 100% of the criteria. We encourage you to demonstrate how your skills and experience would make you an asset to the role, and if you don’t have the exact skills/experience, tell us in your cover letter how you think you might grow and develop in the role.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

Closing date: 6th July 2025 @23:59 *Advance reserves the right to close the advert early, or on the appointment of a candidate

· Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
•  Career development pathways 

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email contact the Talent Acquisition Team via our website and will aim to make the necessary arrangements to accommodate your needs.

  

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

This pioneering role is based in Furzedown in the London Borough of Wandsworth, a thriving and creative community. The post holder will be working primarily with Mitcham Lane Baptist Church and Furzedown Youth Centre.

Mitcham Lane Baptist Church (MLBC) is a friendly, informal, multi-cultural Baptist church, based in Furzedown, in the borough of Wandsworth, London. It is made up of Christian believers from a wide variety of backgrounds, who unite around our aspiration values to be a people who walk our talk and to Love God, Love People and Love Life.

At MLBC we aspire to be an inclusive community which builds people up. Our God is a creative God, blessing us with different skills, gifts and personalities so we strongly believe in unity and diversity. We want all people regardless of their background or Christian experience to find a place to belong. We want to be people that are open and honest with one another.

In seeking to pull together the threads of Loving God, Loving People and Loving Life we are a registered Fairtrade Church, an A Rocha UK Eco Church, a Foodbank Welcome Centre and have several mission partners across the globe.

Furzedown Youth Centre (FYC) is a community Youth Centre, owned and managed by a partnership of four local churches. FYC has been serving the Furzedown area for over 20 years. The aims of FYC are:

• to reach out to the many, mainly unchurched, local young people, school years 6 - 13, to provide a safe place for them to gather, free from negative behavioural influences, for example, drug and gang related crime.

• to engage young people in high quality recreational activities within a supportive Christian environment. Helping to promote their social, physical, emotional and spiritual well-being, thereby enabling them to grow in maturity as individuals and members of society.

• to share the unconditional love of God with them - by service and example - with the hope that, ultimately, they may  understand more about the good news of Jesus Christ.

 • to build and strengthen links with the local community

The contrast of the two organisations gives the dynamic combination of both outreach into the community via the open programming of Furzedown Youth Centre and discipleship of those young people who find themselves connected to Mitcham Lane Baptist Church.

Key Details:

Location: Mitcham Lane Baptist Church & Furzedown Youth Centre

Reporting to: Pastor of MLBC

Hours: 37.5 hours per week (flexible, includes evenings and weekends/Sunday services)

Salary: Competitive, based on experience and qualifications (£27,000 - £29,500pa)

Annual Leave: 25 days + 8 Public Holidays.

Contract Type: 3 years fixed term (subject to 6-month probation)

Occupational Requirement: Practicing Christian (Equality Act 2010)

Enhanced DBS check required.

Right to work in the UK required.

How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV.

Closing date: 20 July 2025.

Key Responsibilities include:

• Programme Leadership
• Strategic Development & Planning
• Pastoral & Relational Work
• Volunteer Development
• Administration & Communication
• Safeguarding & Compliance

This job is for you if:

·      You are a committed Christian with active church involvement and a desire to grow and deepen their personal faith.

·      You are able to become an active member at MLBC.

·      You have a minimum three year’s experience in youth work (11–18 age group).

·      You hold a relevant qualification in Theology, Youth or Community work.

·      You have the ability to lead and inspire youth, volunteers, and community partners.

·      You have strong organisational and time management skills.

·     You are a good communicator, both one-to-one and in groups.

·      You have an understanding of inner-city youth culture and contemporary challenges.

·      You are confident in your knowledge of safeguarding legislation and procedures.

·      You can demonstrate a willingness to work flexible hours including evenings/weekends.

·      You thrive in a team but also have high levels of self-motivation and initiative.

We are not able offer visa sponsorship to candidates living outside of the UK.