Support service manager jobs

Commercial Sales Manager

Full time – 37.5 hours per week

Annual Salary £43,931 plus car allowance/travel expenses £3,400 p.a plus excellent benefits

Location – Remote (Post holder will be expected to be based within the Midlands /Southern Region)

Are you an experienced sales professional looking to use your skills to work within a meaningful and rewarding environment?

This is an exciting opportunity to join a growing charity as we have ambitious plans to grow our income so that we can develop and deliver our services to help our fire families. To do this, we are seeking a Commercial Sales Manager to join our Commercial Sales team to be at the forefront of our commercial strategy, driving revenue and profitability across our range of commercial activities.  

Playing a key part in managing and developing client relationships, this role is ideal for someone who thrives on building relationships. It’s a pivotal role with a focus on diversifying and increasing our income, identifying new business opportunities whilst ensuring the sales strategy is aligned with charity goals.

This is a visible, field-based role with a requirement to travel across the UK, working closely across the charity with other team members and externally with our partners, ensuring efforts are aligned, providing feedback to influence our product and service offerings.

To be successful in this role you will have:

• a proven track record of meeting and exceeding sales targets 
• strong commercial acumen
• the ability to analyse markets trends and competitor activity, proactively identifying new and exciting opportunities for us to explore
• excellent interpersonal and communication skills to build new and strengthen existing relationships
• competent market research, report writing and financial analysis skills and will use these to support your activities and contribute to the overall business reporting environment.

This role will work across the UK and therefore a flexible approach is required to support our commercial activities and there will be some occasional evening and weekend working as required within the scope of the role.

The post is subject to a disclosure check with the Disclosure and Barring Service.

We welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values.

How to apply

Please apply through our recruitment portal, providing both a CV and a covering letter which clearly outlines why you are interested in joining our team and how your skills and experience fulfil our criteria for this role.

More information about us and the role can be found on our website. If you would like to arrange an informal call to discuss the role please contact Rebecca Webster, Organisational Development & People Partner. 

The closing date for applications to be received is 9am on 16 January 2026.

First stage interviews will take place via MS Teams w/c 27 January 2026, with second in-person interviews to take place on 3 February 2026 (Please note this will be held at one of our centre locations) where a presentation will be required.

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, regrettably we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

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Brief role description:

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The Specialist Employment Consultant will be working as part of a national, decentralised, cohesive team, supporting Armed Forces Veterans with (multiple) barriers to employment, to build confidence, gain new skills, and enter sustainable employment. 

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Interested? Want to know more about the Charity? Check out our Website

​Eager to know more the role? Have a look at the Job Description attached

​What’s in it for you? Check out our Benefits.

​Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Tuesday 23 December 2025 

​Got questions about the role? Get in touch with the People Team

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible.

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

The House Manager has full accountability of the management of Crawford House and the efficient day-to-day running, ensuring rooms are allocated appropriately and families are supported. The House Manager is required to implement and comply with our policies including health and safety, equal opportunities, safeguarding, data protection and security guidelines together with hospital policies, if applicable. 

Are you a confident communicator with a sharp eye for detail and a heart for social impact? Join HENRY as our new Business Development Manager and play a key role in growing our work with families across the UK.

HENRY is a national charity supporting babies and young children to get the best start in life. We work in partnership with local authorities, health services and early years settings, tackling health inequalities and building healthier, happier family lives.

We're looking for someone experienced in business development or contract management who can strengthen our relationships with commissioners, manage contracts and licences, and help shape our future growth.

About the Role

As Business Development Manager, you’ll join our small, friendly Business Development team and take the lead on managing contracts, licences and relationships with local commissioners.

You’ll work closely with colleagues in Finance, Delivery, and Marketing to shape clear, compelling offers for local areas and ensure we meet our commitments with confidence.

Your responsibilities will include:

• Managing contracts and licences from start to finish
• Building strong, long-term commissioner relationships
• Leading renewal conversations and reducing risk
• Supporting pricing, costings and business proposals
• Working across teams to keep HENRY’s offers clear and competitive

This role is perfect for someone who enjoys balancing detail with people, thrives on collaboration, and wants to make a real impact behind the scenes.

Benefits package: 

• 30 days’ annual leave per year plus bank holidays 

• Enhanced charity sick pay and parental leave 

• Access to a pension scheme with a matched employer contribution of up to 6% 

• Hybrid working with flexible start and end times between 8am and 6pm 

• Employee Assistance Programme, giving free and confidential access to a variety of wellbeing support services. 

• Opportunity for pay progression through annual performance related increments. 

Work base and travel: 

Hybrid, with a minimum of 1-2 days a month at National Support Office (NSO) in Eynsham, Oxfordshire, with occasional travel expected to meet colleagues in local teams 

Hours: This is a full-time role of 37.5 hours per week. Employees can take advantage of our flexitime hours, choosing when to work their hours between 8am – 6pm each day.

Job description: 

1. Building a clear business offer for localities wanting to deliver HENRY 

2. Contract Development, management and compliance 

3. Organisational support and alignment 

4. Attitudes, behaviour and values 

1. Business Offer development for HENRY 

• With colleagues in Business Development, ensure HENRY has a clear, costed and attractive offer for localities wanting to deliver HENRY in partnership. 

• Lead an annual review of costs and prices of our training, programmes and licensing to remain cost-effective, competitive and value for money. 

• As part of Business Development team, work with team members and Finance to ensure timely and clear understanding of income through license fees, training commissions and resource sales. 

• Remain abreast of the needs of commissioners to ensure HENRY remains agile and relevant in its offer in supporting babies, children and families lead healthy, happy lives 

• Work with colleagues in Development to help plan training and development needs as appropriate. 

2. Contract Development, Management and Compliance  

• Oversee the full lifecycle of contracts and licenses, from drafting and negotiation to execution and renewal in line with legal, regulatory and organisational policies. 

• Take responsibility for establishing contracts when a new local area is onboarded, working closely with the Partnerships & Commissioning Manager and Head of Business Development. 

• Ensure data sharing agreements are in place, reviewed and adhered to, working closely with the data protection leads.

• Manage ongoing relationships, additional services (such as training commissions) and renewal discussions with existing HENRY areas, monitoring compliance with contractual obligations and taking appropriate action where commitments are not being met. 

• Collaborate with local Service Managers and National Family Support Lead in direct delivery areas to manage commissioner relationships and ensure service commitments are met and proactively identifying opportunities for contract extensions or expanded services. 

• Review and analyse contracts to identify risks, opportunities and improvements. 

• Work with colleagues in Family Support and Data and Evaluation Team to ensure reporting is timely, accurate and aligned with contractual obligations. 

3. Organisational Support and Alignment 

• Maintain organised and accessible records of all contracts, amendments and key dates. 

• Provide guidance, advice and training to staff on contract-related issues, interpretation and compliance, promoting consistent and confident practice across HENRY. 

• Work closely with Finance, Training and Development teams to ensure contracts align with budgetary and service delivery requirements. 

• Contribute to the development of organisational policies and procedures relating to contract management. 

4. Attitudes, behaviour and values 

• Build respectful relationships, understanding the impact of your behaviour on others and being willing to adapt it when necessary 

• Work effectively as a member of the team by consulting and sharing information with colleagues, managing your time to meet deadlines and preparing for meetings 

• Maintain clear and accurate records 

• Communicate effectively with partners and stakeholders at all levels 

• Comply with all organisational policies and procedures 

• Model HENRY values 

• Support own development through on-going reading, research and supervision 

HENRY is a safeguarding organisation, all job offers are subject to safer recruitment checks, including DBS.

Background to the role

The Choir with No Name (CWNN) run choirs for people affected by homelessness in London, Birmingham, Brighton, Sheffield, Liverpool, Cardiff and Coventry. Their mission is to support people to make friends, build their confidence and skills, improve well-being, and find their place in society. Each week they offer a rehearsal, and the members, volunteers and staff all sit down and eat with each other. In 2021 The Wallich joined in partnership with CWNN to launch a new choir in Cardiff.

This role is for an initial period of 4 months with the possibility of extension.  The CWNN Cardiff Choir Manager role will take on the administrative and pastoral side of the Cardiff choir.  Your job will be to lead a small team of volunteers to lead rehearsals on a Tuesday evening in Butetown alongside our Music Director. You will be also recruiting choir members and supporting them to feel welcome in the choir, build confidence, and signpost them to services when needed. You will also manage small projects and event manage gigs and promotional outreach workshops working closely with our Cardiff Choir Director and other CWNN and Wallich staff. Direct line management will come from the Head of Programmes at Choir with No Name with additional support from The Head of Service Innovation & Enhancement at The Wallich.

Job Description

Member recruitment and liaison

a) Lead on recruiting choir members, ensuring that the opportunity to attend choir is available to as many potential members as possible and oversee a rota for our volunteer shuttling initiative to and from rehearsals.

b) Be the first point of contact for potential and existing choir members.

c) Occasionally signposting or referring members to specialist services and act as Safeguarding lead for the choir (training and support provided).

d) Enable and support choir members to take an active role in their choir e.g. taking-up volunteer roles within rehearsal.

Rehearsal and Volunteer Management 

a) Lead on all aspects of running a smooth rehearsal (except the musical bits!)

b) Line manage Cardiff volunteers.

c) Support the training and induction of volunteers.

d) Be responsible for the health and safety and food hygiene at choir rehearsals and events.

Gigs and workshops

a) Oversee the organisation gigs for the Cardiff choir alongside the Choir Director.

b) Arrange occasional outreach workshops (and community projects) within the homeless, mental health and other relevant communities and services.

Administration

a) Complete weekly registers and quantitative data and quarterly updates.

b) Follow operational policies and procedures.

c) Oversee the Cardiff choir budget and cashflow. 

d) Share updates on the choir to CWNN and The Wallich for social media.  

Person Specification

Essential

· Passion for the choir and its members’ potential.

· Commitment to the vision, mission, and values of CWNN and The Wallich.

· Ability to follow Wales safeguarding procedures and process.

· Able to lead small teams of volunteers and oversee the budget

· The ability to act calmly and decisively in emergencies, and to work positively with a diverse group of people.

· Highly motivated self-starter with initiative to make things happen.

· Organised and methodical

· Ability to keep accurate financial records.

· IT literate (Microsoft Office including Word and Excel)

· Compassion and respect for all members of society, including a commitment to equal opportunity.

Desirable

· Knowledge of the homelessness sector

· Knowledge of Psychologically Informed Environments and Trauma Informed Care models of support

· Good contacts and beneficial relationships within the voluntary sector, and the ability to build new ones.

· Excellent written communication skills

· Experience of managing events

· A sense of humour and a love of music

· Ability to communicate in Welsh.

In the interest of a non-biased approach to recruitment, all applications will be anonymised before they reach the selection panel.  We are not, at this stage, asking for information about your work experience or education, we are only seeking the answers to questions that will demonstrate the skills required to deliver the role. 

You can find the full job description and information about the application process on our website.

We are looking for an Independent Sexual Violence Advocate (ISVA) to support and empower adult survivors of sexual violence and abuse.

They will offer practical and emotional support and advice to survivors, helping them to understand and access their rights and any other services they might require. They will also help keep service users safe and support them through the criminal justice system, should they choose to report, which includes liaising with the police and other criminal justice agencies and keeping survivors informed of case progress.

This post is part of a countywide ISVA team providing a pro-active service to children, young people and adult survivors of sexual violence and abuse, within and outside of the criminal justice system.

Please note: It is an occupational requirement that the post holder is female, in line with the Equality Act 2010, Schedule 9, Part 1, Paragraph 1.

Service Manager - Drug Strategy Lead - HMP Millsike

Location: East Riding of Yorkshire

Salary: £40,000 per annum

Vacancy Type: Permanent

About The Role

Are you ready to lead real change in one of the prison service’s most critical priority areas?

We are looking for a driven, experienced Drug Strategy Lead to shape and deliver a whole-prison approach to reducing drug misuse, supporting recovery, and improving rehabilitation outcomes.

This is a high-profile leadership role with real influence, working closely with the Governor, senior leaders, health partners and external agencies to turn national strategy into meaningful, on-the-ground impact.

What you’ll do

• Lead and deliver HMP Millsike’s Drug Strategy, aligned with HMPPS priorities and the Forward Trust’s rehabilitation mission
• Drive initiatives that reduce demand, build recovery, and minimise harm
• Act as the subject matter expert, advising senior leaders with evidence-based insight
• Oversee the ISFL, ensuring a safe, purposeful and recovery-focused environment
• Coordinate cross-prison activity with Security, Healthcare, Education, Psychology and Residential teams
• Use data and intelligence to target risk, measure impact and drive continuous improvement
• Build strong partnerships to support treatment, recovery and continuity of care pre- and post-release
• Champion a trauma-informed, person-centred, recovery-focused culture

Who we’re looking for

• Proven experience in strategic planning and operational delivery within criminal justice or substance misuse
• Strong knowledge of national drug strategy frameworks and how to apply them locally
• A confident leader and influencer, comfortable working across multi-agency environments
• Excellent communication skills, with experience briefing senior stakeholders
• Prison or secure-environment experience highly desirable

This is a unique chance to shape strategy where it truly matters, turning policy into practice, supporting recovery, and making a lasting impact on lives, rehabilitation and public safety within a new and ambitious establishment.

HMP Millsike is in a rural location; therefore, access to a car is preferred.

Please note: Prison Vetting is required for this role which is managed by HMPPS & can take between 8-12 weeks to process. 

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

To Apply 

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

Could you become a vital part of our collaborative and innovative team to make a lasting difference to families? We are looking for a part time Business Support Administrator to join our amazing Adoption team.  

We believe that every child deserves a loving and supportive home and we are committed to providing the highest quality services to help make that a reality, and we are proud of our three successive outstanding ratings with Ofsted.

Position: Business Support Administrator

Location: Reading / Hybrid, with one day a week in Reading office 

Contract: Permanent

Hours: Part time 22 hours a week over 3 or 4 weekdays

Salary: Pro-rata salary range of £14,415 to £16,485 per annum (Full time equivalent salary range £24,243 - £27,725 per annum)

About the role:

As Business Support Administrator, you’ll provide essential administration support to the whole adoption process and play an important role in ensuring that our adoption service is of high quality, is safe and meets performance targets and service standards.

Your Business Support Administrator responsibilities will include:

· Manage enquiries from adoption applicants and other agencies, providing general information and support.

· Send all required information to adoption applicants in a timely manner.

· Record information efficiently and accurately on a systems database.

· Ensure relevant checks and documentation are completed for the adoption process.

· Providing cover for the Panel Administrator as needed.

· Provide admin support across all other areas of our Business Support admin team.

About you:

As Business Support Administrator, you will:

· Have previous experience of providing great admin support in a busy, demanding environment.

· Deliver excellent customer service and work collaboratively with other colleagues.

· Be adept at organising and proactive in managing a busy workload and achieving deadlines.

· Produce work with a high level of accuracy and attention to detail.

If this sounds like you then visit our website to apply today to join a dedicated team who are part of something truly meaningful. We look forward to hearing from you!

If you would like to arrange an informal discussion about the role, please visit our website where you will find contact details for our Business Support Team Manager.

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Closing date: 9am, Monday 05 January 2026

Interviews will be held on: Tuesday 20 January 2026

Other roles you may have experience of could include:

Admin Assistant, Administrator, Admin Support, Customer Admin Support

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards. Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

Refuge Team Leader - Permanent, Workplace based

Salary: £26,520 rising to £27,030 on successful completion of probation
Location: Torfaen

Hours & working Pattern:

• 35hrs per week (full time) 
• Monday to Friday the shifts are either 9-16.30, 10.30 – 18.00 or 11.30 – 19.00
• All team members must work flexibly on occasions to meet the needs of the Charity and the people we support   

Purpose of the post: To provide assistance in the management and delivery of high quality, responsive, specialist refuge support and services that enable people to feel safe, to be empowered, and to flourish in a life free from Domestic Abuse and Sexual violence

Specific Responsibilities

As a senior member of the team, support the Refuge support service coordinator  to plan, deliver and evaluate high quality, trauma informed, person led services across Torfaen

Lead the refuge team to enable women and children supported by the refuge services to achieve meaningful and impactful outcomes, led by them.

Line management responsibilities including supervisions, 360’s, inductions for the refuge team (staff, volunteers, and students). 

Carry a smaller case load of single women and families.

Oversee rotas for refuge staff and make sure the refuges are adequately staffed at all times.

Work collaboratively with Community Coordinator to ensure refuge, community and initial contact referral paths are easily accessible are clear and concise, and to continue to promote a whole team approach.

Support women and children to have a voice and provide feedback within the organisation and the sector, including surveys, listening sessions and external opportunities

To oversee operational Health & Safety requirements within refuge services

To oversee housekeeping, maximise refuge occupancy and facilitate room turnarounds in a timely manner

Ensure accurate and timely records are maintained in relation to all aspects of the service, including inputting information into our Information Management System.

Assist with routine audits including our database recording system and developing improvement plans where appropriate

Identify training needs following audits, supervisions, observations etc, and co-ordinate training for the team.

Lead regular Refuge Team meetings and participate in Torfaen full team meetings

Support the Coordinator and Service Manager in compiling reports for Welsh Women’s Aid (WWA) Statistics and other relevant reports for projects and services

Attend core group and other similar meetings, ensuring completion of all tasks allocated to Cyfannol Women’s Aid (CWA).

Support the refuge team to when appropriate signpost and refer women and children to the services they wish to engage with for example social services, the police, parenting, health, legal, DWP, housing, homelessness, recreational, educational, and cultural services and also CWA’s other internal services.

Being responsive to requests from other members of the organisation for quantitative and qualitative data, including for example, the creation of case studies.

A current valid driving licence, access to a car and insurance covering business use is essential.

General responsibilities

Contribute to the: 

• Development and achievement of our Vision, Mission and Objectives. 

• Promotion of our values, culture and aspirations. 

• Creation of a safe, supportive and explorative working environment. 

• Promotion of Equity, Diversity and Inclusion. 

• Upholding of our Policies and Procedures. 

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances. 

Closing date:30th December 2025
We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.

Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1).  A disclosure obtained through the Disclosure and Barring Service is requireed for all posts. 

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.

About SPANA

SPANA (The Society for the Protection of Animals Abroad) is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.

About this role

SPANA is investing in its Monitoring, Evaluation, Accountability and Learning (MEAL) function. We have established an independent MEAL team within the Global Programmes Directorate (GPD), led by a Head of Data Insights and MEAL. The MEAL team plays a critical role in ensuring that SPANA’s programmes are effective, responsive and continuously progressing to improve the welfare of working animals globally. The MEAL team works closely with SPANA partners based in different countries and with SPANA colleagues across departments.

Reporting to the MEAL Manager, the Data Management Officer is a key role in SPANA’s MEAL team. The role oversees the full data cycle, including supporting partners with consistent data collection, improving data quality assurance, maintaining data systems, setting standards, co-ordinating consolidation of programme data and producing clear analysis and visualisation. The role contributes directly to better use of evidence in programme design, learning and accountability across the organisation.

Contract, location and salary

This is a full-time (34.5 hour per week), permanent role based in the UK. SPANA works on a hybrid basis, and staff come into our office in London for approximately 1-2 days per month (or more if preferred). 

The salary for this role is c.£35k per annum, subject to skills and experience. SPANA provides employee benefits including a generous company pensions scheme and healthcare cashplan with Medicash. 

Full details and how to apply

Please review the job description for full details including a person specification and information on how to apply.

The deadline for applications is 23:59 GMT on 04 January 2026. 

Candidates must have the right to work in the UK.

Please see the full job pack on our recruit page, you'll be forwarded here once you press apply. 

THE ROLE:
The Service Manager plays a central role in ensuring that every young person who engages with Empire Fighting Chance receives high-quality, personalised support.

In this role, you will ensure that every young person who connects with Empire Fighting Chance receives an outstanding experience. You will oversee the full journey of young people through our programmes. From referral and assessment to onboarding, scheduling and progression. You will ensure their experience is safe and impactful.

You will champion a safety-aware culture across the organisation, embedding safeguarding into everyday practice and leading on case management and risk mitigation. This role is key to building a strong operational foundation for our Centre of Excellence in Bristol. Through strategic management, attention to detail, and a commitment to continuous improvement, you will help shape an environment where young people feel safe, supported and empowered.

WHAT YOU’LL DO:
1. Manage the recruitment of young people

Accountable for the recruitment of suitable young people onto the programmes of Empire Fighting Chance.

• Implement a robust referral criteria process to ensure that Empire Fighting Chance targets the young people that it best supports.Contribute to the development of a ‘bank’ of recommended organisations to share with those young people who do not meet the charity’s referral criteria.
• Contribute to the development of a ‘bank’ of recommended organisations to share with those young people who do not meet the charity’s referral criteria.
• Ensure the recruitment of young people for different Empire programmes meets organisational, grant and contractual targets.
• Provide oversight of all referral partnerships held by Empire Fighting Chance, ensuring all are working as well as they can.
• Ensure the charity collects robust and accurate information from referral partners on young people signposted to Empire Fighting Chance.
• Contribute to building intelligence of local systems within Bristol to shape how we recruit young people, including understanding the education, Special Educational Needs and mental health landscapes.
• Ensure the recruitment of young people onto EFC programmes follows a robust quality assurance process, using data to inform and strengthen existing processes

2. Manage the triaging and scheduling of young people
Accountable for ensuring young people participate in the right programme with the right coach mentor or therapist at the right time.

• Improve the prioritisation criteria to ensure that the charity fast tracks individuals who are most in need of support.
• Identify new approaches to managing the charity’s waiting list, ensuring the programmes can meet their needs and offer the correct resources to support them.
• Implement our assessment process to ensure Empire Fighting Chance gains a full and accurate understanding of each young person’s needs and circumstances.
• Implement a process to match young people with the most appropriate Empire Fighting Chance programme and coach mentor/therapist.
• Strengthen the scheduling process of young people’s programmes at Empire Fighting Chance.

3. Manage a safety aware culture
Accountable for developing of a culture where safeguarding and safety are embedded into every aspect
of our work.

• Champion a safety-aware culture across the organisation, embedding safeguarding into everyday practice.
  Be a key part of the safeguarding team and ensure robust safeguarding practices are implemented across all areas of the charity.
• Lead on safeguarding case management, including referrals, reporting, and liaison with external agencies.
• Identify, assess and mitigate safeguarding risks in programme delivery and organisational operations.
• Empire Fighting Chance is a charity (1156690) and a company limited by guarantee (08752389) registered in England and Wales.

4. Manage young people’s ‘Empire Experience’
Accountable for Empire Fighting Chance giving young people the best possible experience (outside of the delivery of programmes).

• Identify and implement improvements to The Mill boxing gym to ensure that young people feel safe and have an enjoyable experience (while retaining the look and feel of a real boxing gym). 
• Oversee the onboarding process to ensure that young people have the best possible start to their Empire experience.
• Work alongside the Head of Programmes and Community Outreach Manager to develop a ‘bank’ of local organisations and services that young people can be referred onto during or after their programme. Ensure this information is shared with coaches and therapists so they can communicate it to the young person.
• Oversee the offboarding process that will support young people to continue their development after leaving Empire Fighting Chance (e.g. resources and pathways for young people – internally and externally).
• Use data and insights from young people to improve their experience.

5. Manage the provision of family liaison/support
Accountable for providing support to parents/carers of young people.

• Work alongside the Family Liaison Officer to enhance the information, advice, guidance and support provided to parents and carers to ensure young people engage with their programme.
• Oversee the development of practices and interventions that can provide support to parents and carers that will, in turn, have benefits for young people.

6. Line management of a team
Provide strategic direction to a small team in a supportive manner.

• Provide clear direction, support and motivation to team members, ensuring the Centre of Excellence objectives and the experience of young people is central to all decision making.
• Set clear performance goals and expectations for each function area within the operations team to ensure EFC programmes are operating to the highest standards and at optimal capacity.
• Ensure the team receive regular CPD and are equipped with the skills and knowledge to best support young people (many with complex needs).

Extended closing date: Sunday,10th Jan, 2026 23:30

About This Job

This is an exciting role in the Army Cadet Charitable Trust UK (ACCT UK) to be the focal point for providing effective support to the Director of Finance and the Finance Manager through the completion of month end, year end and audit, and associated processes. This post requires a detail-oriented and proactive Financial Accountant to join our charity’s finance team. This role is crucial in ensuring accurate financial reporting, compliance with charity regulations, and supporting the organisation’s mission through sound financial management.

Essential Skills

· AAT Level 4 qualified (or equivalent)

· Evidence of continuing personal and professional development.

· Experience within a Finance Department of leading month end processes, Accounts Payable and Accounts Receivable 

· Experience of supporting an audit

· Experience of Sage 50 Accounts or a similar system

· Discretion and confidentiality.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people through supporting the Army Cadet Force and its activities in the community. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities, it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK, you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our London office.

· Personal accident insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hours on Sunday 14th December 2025.

Interviews will be held in Holderness House, 51-61 Clifton Street, London, EC2A 4DW on Friday 9th January 2026. Please let us know if you have any restrictions with this.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check. In addition, we will follow up references. 

We reserve the right to close for applications before the closing date if we receive a large number of applications. 

Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive Hayward Heath team.

Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.

As Store Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Permanent,| Full Time | Circa £35,000 + Excellent Benefits

Location: London

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

About the Role
We’re looking for a proactive, highly organised Executive Assistant to support to the Director of Fundraising and Director of Strategy & Impact. You’ll manage complex schedules, coordinate meetings and committees, prepare key documents, and support strategic projects.

This is a role for someone who thrives on responsibility and variety. You’ll:

· Act as secretary for key committees, preparing agendas and taking minutes.

· Liaise with senior stakeholders internally and externally.

· Ensure smooth communication across the organisation.

· Have the opportunity to volunteer for events, meet with beneficiaries and visit RAF Stations.

What We’re Looking For

· Exceptional organisational and communication skills.

· Ability to take initiative whilst providing timely and consistent support to Directors.

· Ability to manage multiple priorities with discretion and professionalism.

· Confidence engaging with senior internal and external stakeholders.

Additional Information

· Standard DBS check required.

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Monday 12 January 2025, 5:00pm

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Standard DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).