Support services administrator jobs

Candidate Pack on our website:Our Vacancies – Naval Childrens Charity

The first year of this role will include some enhanced responsibilities, providing maternity cover for the Project Manager role from October 2025. 

The role will involve attendance at events around the UK, the post holder will work out of the main office in Castaway House and remotely.  Training in the internal systems of the Naval Children’s Charity will be provided and access to other relevant training as required.

This is a full time role of 35 hours per week which may need to be worked over 7 days/weekends to accommodate attendance at events as required. There is local and long-distance travel by appropriate means to support volunteers and community activities/events across the UK.  This role involves a significant number of weekend events. 

Specifics of Role

• Reports to the Head of Operations

• Works closely with:

  • Project Manager

  • The Head of Operations and case working team

  • Admin Support Officer

  • Naval Children’s Charity Youth Council

  • Individual donors and supporters

  • Royal Navy Ships/Units and Community groups

  • Volunteers 

PROJECT MANAGER SUPPORT (TO INLCUDE INTITIAL MATERNITY COVER RESPONSIBILITIES)

Life Chances

• Liaise with partners to secure 2026 delivery dates for some project areas

• Promotion of opportunities and processing of applications for key periods (February, Easter and Summer 2026)

• Evaluation of any opportunities taking place during the cover period

• Liaising with partners of the Charity’s Tier 2 projects and delivery of events

• Reporting data to CEO/SLT for Greenwich funding 

Youth Council

• Monthly online meetings with group and related administrative tasks to schedule dates/attendance and meeting focus

• Work with the Youth council to raise awareness of the support and recruitment of young people 

• In person delivery of annual events

Wellbeing Packs

• Oversight of requests for wellbeing packs, liaison with Office Administrator and Database Administrator for processing

• Monthly/regular stock checks and reorders

• Review of the process and packs toward the end of the financial year, ready for refresh and/or development

COMMUNITY EVENTS / OUTREACH

• Plan and implement a programme of attendance at external events such as Naval Charity Days

  • Maintaining and updating an events calendar for assessment of attendance by the Charity

  • Ensure event checklist is completed for approval of costs involved with each event and signed off by HOO or CEO.

  • Arrange site for charity gazebo.

  • Ensure manned throughout event by postholder and volunteers.

  • Put together all items required for event.

  • Ensure appropriate risk assessments/licences in place.

  • Ensure compliance with health & safety throughout the event.

  • Publicise events using Social Media and website

• Children’s competitions (such as Art or seasonal) to be run to increase awareness into schools

• Source raffle and auction prizes

• Branded charity items 

  • maintain stocks to be used as giveaways at events and given to fundraisers

  • source and price new items as required (as authorised by Line manager)

• Work with Project Manager on events relating to Life Chances, Youth Council, promotion of the Charity at a senior level as requested by CEO

• Support the caseworking team in their community outreach programme with resources and liaison with areas as required. This programme focuses on areas containing a high population of Naval personnel to include (but not limited to) Culdrose, Yeovilton, Plymouth and Devon.

• Reach out to families through attendance at community events, presentations to schools and other organisations.

VOLUNTEERS & FUNDRAISING

• Develop, manage, train and steward a network of regional volunteers and individual fundraisers, particularly in areas with strong Naval presence. 

  • To support at events

  • To fundraise within their community

    • To distribute collection tins around their community which are regularly checked and the contents banked

  • To support in the office

    • With distribution of resources

    • Office admin support

• Reach out to community local and national to recruit volunteers / individual fundraisers 

  • Through Naval community centres

  • Through Aggie’s Pastoral workers

  • Using Social Media

• Ensure volunteer and fundraising handbooks are kept up to date and all volunteers inducted using Volunteer Role Description, Volunteer Handbook and relevant guidance

• Maintain regular contact with volunteers, keeping them informed and engaged with the activities of the Charity

• Support Knitting volunteers across the UK, research new groups and organisations. This includes sending out patters on request, creating requests to send to the social media team and maintaining records of knitters.

• Send timely thank you letters 

OTHER

Responsible for personal learning and professional development

Such other relevant duties as may be assigned from time to time.

PERSONAL ATTRIBUTES 

Knowledge and skills commensurate with role to include: 

Essential

• Educated to A Level or equivalent standard or above

• Experience of working with a charity or not-for-profit organisation including

  • recruiting and managing volunteers

  • proven track record of community fundraising including Fundraising Regulations and Gift Aid

• Excellent time management stills, ability to work on own initiative, manage competing priorities and maintain high standards

• IT literate and with knowledge of MS Office 365 and database recording systems 

• In possession of a full UK driving licence with access to own vehicle.

Desirable

• Knowledge of the Royal Navy

• Experience of working with a charity or nor-for-profit organisation including:

  •  project management with skills to coordinate a diverse range of people/projects with vital deadlines

  • experience of public speaking and delivering presentations

Personal qualities

• Willing to embrace the Mission and Vision of the Naval Children’s Charity

• Be a constructive member of the team and work cooperatively with other staff members.  Take part and contribute to team meetings.

• Effective collaboration with colleagues and contribute to a positive team culture

• Excellent communication skills with colleagues, stakeholders and Trustees

• Attention to detail

• Empathetic nature

• Flexible, calm, proactive attitude

• Cooperate with the NCC on health and safety matters, taking reasonable care of own and other people’s health and safety within the workplace.

Age UK's National Advice Line is recruiting for Information & Advice Advisers.

Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisers are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.

Many older people are concerned about the cost of rising energy bills, poor housing, accessibility to health and social care services. This is where our Information and Advice Advisers play a vital role in raising awareness and empowering older people to access the support they need, and to understand their statutory rights. Due to the growing demand of this fantastic service, we are recruiting for Information and Advice Advisers to join this friendly and supportive team.

If you are looking for an exciting and fulfilling career with a large National Charity that challenges injustice and makes a real difference to older people across the country, then we would love to hear from you!

The successful post holder will have excellent communications skills with the ability to provide accurate, often complex information in a clear and empathic way, offering advice over the phone and by email.

In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people's rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.

This role offers hybrid working between home and our offices in either Blackpool or Ashburton (a robust home broadband connection is essential). The team work from the office at least 1 day a week, although this can be more if you prefer. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to an hour's commute. During the probation and training period you will be required to come into the office 2 days a week. We are currently trialling fortnightly office attendance, but this could be subject to change in future.

This role is a 35-hour working week, Monday to Friday 9am to 5pm.

Last date for applications Tuesday 2nd September 2025

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process: Application (A), Interview (I), Test (T)

Experience

• Experience of computer-based systems, applications and keyboard skills. A, I, T
• Experience of working to set timescales. A, I

Skills and Knowledge

• Accurate and having attention to detail. A, I, T
• Excellent communication skills with an ability to communicate with a wide range of people in a professional and approachable manner. I
• Excellent literacy and numeracy skills. A, T
• Ability to handle confidential, sensitive information and personal details professionally and in line with current legislation. A, I
• Confident, professional telephone manner. A, I
• Ability to handle and present clearly and concisely, large amounts of subject knowledge, often of a complex nature. A, I

Personal Attributes

• Ability to deal with difficult and distressed callers calmly and empathetically. I
• Commitment to providing a high-quality customer service and equal opportunities. I

Great to haves:
The below competencies will be assessed at the indicated stage of the recruitment process: Application (A), Interview (I), Test (T)

Experience

• An understanding of the issues affecting older people. A, I
• Experience of providing in-depth information and advice on the telephone or face to face. A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards – recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Join a respected professional membership organisation that plays a key role in supporting individuals through pivotal moments in their careers. They’re currently seeking a Candidate Support Officer to become part of their welcoming and collaborative team on a fixed-term contract until 23 December 2025. Based in central London near Holborn, this role offers flexible hybrid working (just one day per week in the office) and the chance to work under a supportive manager who actively champions the growth and wellbeing of their team.

This is an excellent opportunity for someone with strong communication and organisational skills, who enjoys delivering high-quality service and working in a structured yet people-focused environment.

Key Highlights

• Fixed-term contract until December 2025
• Central London location (Holborn)
• Flexible hybrid working (1 day per week in the office)
• Supportive, encouraging team environment
• Manager who champions personal growth and wellbeing

Key Responsibilities

• Respond to candidate enquiries by phone, email and occasionally in person
• Process applications and payments, ensuring eligibility criteria are met
• Send candidate admission notices, results, and certificates
• Maintain accurate records in the organisation’s CRM system
• Update candidate information on the organisation’s website
• Support wider administrative duties as part of a team

About You

• A good general education including English and Maths (or equivalent experience)
• Experience in a customer service or administrative environment
• Strong written and verbal communication skills
• Detail-oriented and able to manage multiple priorities to deadlines
• Comfortable working in a fast-paced and changing environment
• Positive, collaborative and proactive in approach

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Come join our successful Low Intensity NHS Talking Therapies (previously known as IAPT) team. This is a fantastic opportunity to join a busy service, working alongside the Psychological Wellbeing Practitioners (PWPs) as well as supporting clients of the service with enquiries and bookings.

You will be working with the PWPs to set up and maintain effective office systems and procedures to ensure the smooth running of administration for Richmond Talking Therapies. You will be contributing to a well-established service with an excellent reputation.

The successful candidate will have experience in an administrative support role and will bring strong organisational, data handling and IT skills. The role will involve processing sensitive data as well as speaking to clients, so a strong understanding of confidentiality is essential. Therefore, experience of speaking to people with mental health difficulties in a helping role, and good knowledge and experience of safeguarding practices is desirable but not essential.

Benefits of working for RB Mind:

· 25 days annual leave plus bank holidays each year, increasing by 1 day per full year of service (up to a maximum of 30 days)

· Bonus 1 day of annual leave per year over the festive period

· Flexible working options including working from home opportunities

· Paid time off for medical appointments

· Contributory Pension Scheme

· Employee Assistance Programme (EAP) which includes free counselling sessions and access to a wellbeing app.

· Training and personal development opportunities

· Staff away days and socials

Richmond Borough Mind values diversity and difference. We welcome applicants from all sections of the community, particularly individuals with lived experience of mental health problems.

Successful candidates will be required to complete an enhanced DBS. 

Please send a CV along with a covering letter which addresses how you meet the person specification for the role.

Interviews will take place the week commencing 15th September.

The Sporting Events Team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals taking on sporting challenges and effectively managing relationships to maximise income.

As Sporting Events Administrator, you will play a significant part in contributing to a high-performing fundraising team. You will work closely with the Sporting Event Managers (SEM) and Sporting Event Officers (SEO) to drive the continued growth of the charity’s sporting event fundraising income. You will also be required to show excellent organisation and relationship-building skills to support supporters.

Please note, when applying for the role this role will be known internally as *Sporting Events Executive.

This is a 12-month fixed term contract.

Main duties and responsibilities of the role:

· Provide excellent customer service to Sporting Event fundraisers, to acknowledge support and increase long-term loyalty.

· Ensure fundraisers and volunteers have all necessary materials for fundraising initiatives.

· Keep up to date with fundraising legislation and codes of practice to be able to provide relevant advice to fundraisers.

· Effective management of administrative support for team, including accurate recording of sporting fundraising data in the Salesforce database.

Event and Supporter Management

· Support the team in managing the sporting events as agreed with the Sporting Events Manager (SEM). Including recruitment of sporting places, recruitment of volunteers, communications plans, event marketing and event attendance.

· Working alongside the SEM and the SEO to manage the stewardship of all supporters.

· Build and manage relationships with prospective and current sporting fundraising supporters through prompt, helpful, professional and friendly contact.

· Taking the opportunity to maximise income and long-term support with every fundraising supporter, suggesting ARUK fundraising products where appropriate.

· Schedule and deliver stewardship good luck calls for all portfolio sporting eventers.

· Drafting prompt, professional thank you letters and certificates to fundraising supporters.

· Fundraising data management includes adding new constituents to the fundraising database (Salesforce), ensuring details are accurately recorded and maintained and that supporters are appropriately thanked.

· Manage external lead generation platforms (e.g., Let's Do This) to identify, contact, and convert potential participants into supporters, ensuring consistent and timely engagement.

· Managing emails sent to sporting events inbox.

 

Events Support

· Support in the effective delivery of sporting fundraising events for ARUK.

· May include relationship management with Third-Party event providers.

· Attendance of weekend events where necessary.

 

What we are looking for:

· Experience of working in a customer service role

· Use of CRM or database systems

· Confident working with computers – good knowledge of Word, Excel, Outlook and databases

· Excellent, enthusiastic telephone manner

· Ability to build rapport and establish relationships with our supporters quickly and effectively

· Excellent written and verbal communication skills

· Excellent organisational skills

· Excellent attention to detail

· A professional and hard-working team player

· Flexibility to work occasional unsociable hours and willingness to travel independently

· Contagious enthusiasm to inspire supporters

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £24,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 31st August 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

OVERVIEW OF THE ROLE

Beacon is now in its second decade and has grown substantially over the last three years, including a rebrand and expansion into international projects. To support this growth, we are seeking a highly organised, proactive, and intuitive Admin & Operations Officer to help ensure the smooth running of our daily activities and core functions.

This varied role spans many aspects of our work, from administration and resource management to supporting the systems and tools that keep Beacon working efficiently. You’ll work across the charity, supporting our executive leadership, projects teams, and fundraising activities, as well as and ensuring colleagues have the information and resources they need to deliver for our beneficiaries.

The successful candidate will play a key role in the day-to-day running of the charity and in supporting senior staff. As you settle into the role, you’ll have opportunities to develop skills in areas such as financial management, executive support, relationship management, stewardship, or project logistics, depending on your interests and the charity’s needs.

This is an excellent opportunity for someone at an early stage of their career, with full training and support provided. You’ll gain experience with a wide range of platforms and processes – from finance tools, databases, and information management – making it a great foundation for building broad, transferable skills in the charity sector. Where possible, you’ll also have the chance to get involved in other aspects of our work, offering valuable insight into how a small but ambitious organisation operates.

We also welcome applications from experienced administrators, operations professionals, or executive assistants. Such candidates may be appointed as Senior Operations Officer, with additional responsibilities and a higher salary.

MAIN DUTIES AND RESPONSIBILITIES

Organisational administration

• Lead on day-to-day operational processes to ensure the efficient running of the organisation.
• Provide executive support to the CEO and COO, including diary coordination, scheduling, and meeting logistics.
• Oversee internal financial processes, including processing expenses and invoices, documenting charity income and outgoings, ensuring accurate record keeping, and liaising with our external accounting team.
• Coordinate team activities such as strategy days, team-building events, and the annual Christmas party.
• Support HR-related processes such as managing staff anniversaries, birthdays, departures, and basic record-keeping.
• Act as liaison between the CEO and Board of Trustees as required.
• Collaborate with building management to ensure smooth operation of office facilities.

Fundraising administration

• Provide administrative support for funding applications and reports, including document preparation and submission.
• Monitor timelines and deadlines for all fundraising-related commitments, ensuring requirements are met.
• Maintain accurate fundraising records, keeping donor and income information up to date in our systems.
• Liaise with fundraising partners, sponsors, and donors as required.

N.B. The fundraising aspect of this role is focused on providing administrative and logistical support. This is not a fundraising position, and applicants are not expected to be responsible for income generation.

Team-wide support

• Monitor and respond to incoming enquiries via phone, email, and the Contact Us form, ensuring timely and professional communication.
• Process and respond to volunteer applications, maintaining accurate records and liaising with applicants as required.
• Manage organisational resources, including internal supplies and external materials, monitoring stock levels and coordinating reorders.
• Provide office management support to ensure a well-functioning, well-resourced working environment.
• Organise team travel arrangements for internal and external events.

Occasional duties

• Provide support in the lead-up to major events with preparation of materials as required.
• Support on-the-day delivery of major events alongside other team members.
• Represent the charity at external events and exhibitions.

PERSON SPECIFICATION

This is an excellent opportunity for someone at an early stage of their career who is eager to learn and grow within a supportive team. We’re looking for a proactive and organised individual who can take ownership of their work, spot opportunities to improve processes, and contribute positively to all areas of the charity.

Essential

•   Highly organised with the ability to manage multiple priorities, monitor timelines, and meet deadlines independently. 
•   Self-motivated and able to work proactively, showing initiative to identify needs, address issues, and make improvements to processes and systems.
•   Strong written communication and record-keeping, skills with the ability to convey information clearly and professionally. 
•   The ability to adapt your communication style to different audiences, such as colleagues, beneficiaries, trustees and donors. 
•   A proficient user of various IT systems, including Microsoft Office (Word, Excel, Publisher), G-Suite, and Zoom, with a willingness and aptitude to learn new platforms.
•   A collaborative mindset, with the ability to work effectively across teams, coupled with the confidence to work independently and take ownership of tasks.
•   Flexible and resilient, with the ability to remain level-headed and resourceful in a fast-paced environment.
•   A commitment to Beacon’s mission and desire to represent the charity with professionalism and integrity. ​

Desirable

• Previous experience in an administrative, operations, or executive support role.
• Experience of working or volunteering in a charity or not-for-profit environment.
• Familiarity with fundraising administration, databases, or finance systems.
• Understanding of rare diseases, health charities, or small-organisation dynamics.

Experienced candidates

We welcome applications from candidates with proven experience in administration, operations, or executive support roles, who are interested in a Senior Admin & Operations Officer position.

For this level, we are looking for demonstrated competence in  managing complex administrative tasks, coordinating across teams, and supporting senior leadership with minimal supervision. Senior Admin & Operations Officers should be confident in taking initiative, driving improvements, and handling a broader range of responsibilities. 

WORKING AT BEACON

Beacon is a small, tight-knit team, with a friendly atmosphere and strong commitment to our beneficiaries. We aim to give all employees opportunities to pursue their interests, develop their skills, and shape their career path.

We offer flexible working practices to help our staff balance their personal and professional lives, including hybrid working and flexible hours. While our hybrid policy requires all staff to work in the office at least two days per week, the high level of cross-team collaboration, executive support responsibilities, and office management duties involved in the Operations Officer role mean that regular in-person attendance is particularly important.

After the initial in-person onboarding period, we’d like this role to be based in the office for around three days a week on average, though not necessarily every single week, to help maintain effective teamwork and smooth daily operations.

You'll play a vital role in developing work experience opportunities for adults with learning disabilities as well as supporting our team members into permanent employment. This is a new role which will require you to show heaps of flexibility and learn-as-we-go in order to shape and develop our impact into the future.

If you have pints of personality and want to work for a fantastic cause, we want to hear from you. You’ll be experienced in coaching or mentoring, be well organised and understand the barriers faced by people with a learning disability when moving into employment.

You'll support and develop our team. This means:

• managing a caseload of between 6 and 10 people who are neurodivergent and/or have a learning disability, and who are looking to move into supportive employment locally
• preparing our team members for long-term employment by supporting them to understand their skills, aspirations and goals by offering employment profiling, job matching, action planning and skill development opportunities
• working to a minimum target of 2 adults moving into long term employment by the end of your contract
• undertaking monthly work coaching sessions for team members to develop and upskill them in brewing and bar management skills
• supporting team members to reduce work-related barriers such as travel-to-work, better-off calculations, disclosure of health & wellbeing needs and budgeting
• providing in-work support to assist team members in maintaining and retaining employment, including frequent in-person meetings during the first few months of a successful employment match

You'll be responsible for our employer engagement. This means:

• undertaking tailored job searches and proactive engagement with employers to source supportive, paid job opportunities which meet our team members preferences and match their developing skillset
• identifying potential opportunities for employment within their businesses and sales opportunities amongst employment partners
• providing education and support to employers, which may include negotiating adjustments and on-going employer support to ensure job retention
• building Ignition’s profile as a skills-based, local employment specialist

You will develop our wider employability programme. This means:

• organising and facilitating regular employment taster days for people with learning disabilities looking to move into work in order to raise aspirations and developing an understanding of the workplace
• planning & running CV development workshops to help adults with learning disabilities prepare for the world of work
• developing our evidence-based employability model, drawing on good practice from other sectors, in order to constantly improve and refine the model

As part of your 20 hours per week, you will also be required to undertake one evening or weekend shift per week of up to 6 hours, as a Taproom Supervisor.

What we need from you (the essentials):

• experience of working or volunteering with neurodivergent adults or people with learning disabilities
• experience of leading, teaching, coaching, mentoring or otherwise supporting groups of people
• an understanding of the barriers to employment experienced by adults with learning disabilities
• proven experience of meeting and exceeding outcomes and targets
• well organised with experience of managing a varied workload
• outstanding interpersonal and communication skills with an ability to build rapport with people
• good administrative skills with an ability to use IT and tools such as Microsoft Word, Excel and PowerPoint
• a flexible and hands on approach with an an ability to think and problem-solve independently
• being comfortable trialling new approaches and learning in response

What we’d ideally like from you (the desirables):

• experience of supporting people to obtain employment
• knowledge of the benefits system and how to navigate this when moving into employment
• experience working in a bar or other customer service setting

Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking a dedicated and effective Partnerships Account Manager to join our team and support the increased demand for our provision and the continued scaling of our organisation.

The Organisation

Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and under-resourced learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have over 13 years’ experience delivering 1:1 tuition, working with hundreds of Schools and Local Authority partners across the country, reaching hundreds of pupils annually. 

As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 400 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. 

What is the Role?

The Partnerships Account Manager will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term local council and school relationships, the Partnerships Account Manager will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. The majority of our key client relationships are with local councils, so a knowledge of how they operate would be very useful. 

The post holder will have the opportunity to line manage junior member(s) of the team, who provide essential bid-writing and administrative support to facilitate efficient and effective client management.

This role would suit someone with proven ability to operate effectively in scaling organisations where processes are still being defined. This role suits someone who is adaptable, resilient, and confident working at pace amid change.

The role will be suited to those who have worked within an education setting and held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. The role will also be suited to those who have worked within a Local Authority setting and held the title: Commissioning Officer, Senior Case Officer, Case Officer. 

This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for under-resourced students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you!

Key Responsibilities:

1. Client Acquisition and Relationship Management

   • Proactively seek new business opportunities within assigned regions to grow the client base.

   • Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.

   • Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.

   • Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Operations teams. 

   • Maintain good internal stakeholder relationships with our Operations teams to ensure high client demands are balanced with our processes and team capacity. 

2. Strategic Planning and Development

   • Collaborate with Senior Leaders to develop strategies for client retention and growth.

   • Work closely with the wider partnerships team to align on strategic objectives and ensure seamless service delivery across functions.

   • Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.

3. Performance Monitoring and Reporting

   • Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.

   • Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.

   • Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.

   • Report to SLT on accounts, Tenders, Bids, client meetings on a regular basis

   • Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data 

4. Team Management and Support Coordination

   • Lead, mentor, and manage junior members of the team focused on bid application writing, tender management, and client-related administration.

   • Support direct reports in producing and reviewing high-quality application documents and responses that align with client requirements and enhance our partnership outcomes.

   • Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.

   • Work with other area leaders, such as our ‘Allocations’ and Recruitment teams to ensure we can fulfil referrals

   • Foster a strong working relationship between the Partnerships team and Recruitment, to ensure our application strategy is informed by tutor availability. 

5. Bid Management and Process Improvement

   • Oversee the preparation and submission of tenders and bid applications, working closely with administrators to ensure high-quality and timely submissions.

   • Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.

   • Report on bid submission performance, review client feedback to continuously improve. 

Essential Skills and Experience:

• Detailed knowledge of the UK Education Sector. 

• Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.

• Proven track record in client relationship management, with experience in sales or partnership development roles.

• Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.

• Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.

• High level of empathy and commitment to supporting under-resourced and underserved communities.

• Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.

• Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.

• Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.

• Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.ed

Desirable:

• Exceptional written communication skills, with proven confidence in drafting, editing, and refining persuasive content across a variety of formats. Experience in bid and tender writing or grant applications is advantageous, though a background in producing compelling written materials for diverse purposes is equally valued.

General

The job is subject to having the right to work in the UK, two professional references and a basic DBS check.

Why Equal Education?

• Competitive salary

• Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.

• Flexible, hybrid work environment with regular opportunities for in-person client engagement.

• Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK.

• Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.

At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.

Being you at Equal Education 

Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. 

Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.

Family Support Worker

Location: Office-based in North Shields

Responsible to: CEO

Hours: 22

Salary: £23,690 - £25,235 (pro-rata for part-time hours)

Main purpose of the post: 

• To offer support, information and advice to parents and carers who have been referred to Acorns services, in North Tyneside and potentially into Northumberland
• To provide or facilitate advocacy for parents/carers seeking help from, or needing support with dealing with other agencies
• To support the Family Support Service Co-ordinator to develop enrichment and engagement activities for parents and carers 
• To support and develop volunteers to provide enrichment and engagement activities for parents and carers 
• Support parents/carers on a 1-1 basis to develop their confidence and emotional wellbeing and reduce their sense of isolation
• Manage own caseload by maintaining accurate and confidential  records of all cases, monitor outcomes and work in a proactive manner to support and further develop service provision
• Develop methods to elicit the views of parents/carers and prepare reports that will feed into the evaluation of the service 
• Produce reports highlighting positive areas of work, case studies, areas of concern and summary of outcomes, when required
• Plan and deliver training and awareness raising sessions to multi-agency teams and service users
• Prepare accurate monitoring reports and statistical information
• Participate in regular training opportunities
• To respect diversity and support clients to access services on an equitable basis
• To comply with Acorns equal opportunity statement at all times

Administration:

• To provide regular reports as required
• To record appropriate data 
• To maintain accurate paper and electronic records as required 

Equal Opportunities:

• To comply with and implement Acorns equal opportunities statement at all times.
• To respect diversity and support clients to access services on an equitable basis.

Please Note: This job description is not exhaustive.  The post holder will be expected to adopt a flexible approach to the tasks, which may vary from time to time following discussion with line management.  Any variations, however, will be in keeping with the general profile of the post.

Person specification

Qualifications - Essential 

• A good general level of education to level 3

Qualifications - Desireable

• Qualification in information advice and guidance, e.g. NVQ
• IDVA Qualification

Assessed by application, certificates, interview

Experience and Knowledge - Essential

• Experience of working with vulnerable client groups 
• Experience of case work and record keeping including recording case notes
• Experience of advocating on behalf of service users 
• Knowledge and experience of child protection procedures and confidentiality
• Competent user of IT systems
• Experience of multi-agency partnership working
• Knowledge of domestic violence and the effects on victims and children

Experience and Knowledge - Desirable

• Knowledge of legal frameworks/court legislation for domestic violence
• An understanding of the relevant socio-economic factors in the local area 
• An understanding of local services and agencies in order to signpost service users effectively when required
• Use of CRM systems to manage and record client work

Assessed by application, certificates, interview

Skills and Abilities - Essential

• Good interpersonal and communication skills
• Enthusiastic, self-motivated approach with ability to think creatively and apply initiative
• Able to work constructively as part of a team
• Ability to manage time effectively, work under pressure and to deadlines while maintaining high standards of work
• Flexibility to work outside of ordinary office hours if required
• Commitment to the principles of equal opportunity and the empowerment of individuals
• To work with service users in a non-judgemental manner 

Skills and Abilities - Desirable

• Analytical and report writing skills

Assessed by application, certificates, interview

Location: Lambeth

Salary: Unqualified: £16,953 - £17,947.80 per annum (Pro-rated based on an FTE of £28,255 - £29,913 per annum) 

Qualified: £17,953.80 - £19,573.80 per annum (Pro-rated based on an FTE of £29,923 - £32,623 per annum)

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 22.5 hours per week

Contract: Fixed Term Contract (Until 31st March 2026)

Closing Date: Thursday 28th August 2025 

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Refuge Worker at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

We have two refuges in Lambeth and provide emergency accommodation to women and children fleeing domestic abuse and sexual violence.  We are there for women at a time of crisis and help families take their first steps to freedom and recovery.

About the Role

Do you enjoy working in a fast-paced environment where no day is the same

This role requires using your initiative and proactive attitude than reactive.

You will also be working with women who are in trauma and can be in crisis requiring you to be empathetic but aspirational. You will provide advice and support to women who have experienced domestic abuse in a refuge setting, across the three sites.  You will carry out risk and needs assessments, develop support plans and carry out key work with women survivors. You will be expected to work in one of the three Refuges as part of your role

Some of the tasks you will be required.

• Support – Induction, Risk Assessments, Domestic Abuse, Mental Health, Benefits, Debt Advice, Move On, maintain accurate recording on Solace case management system and ensure regular reviews are carried out.
• Frontline delivery of support directly to service users
• Repairs Identification/reporting/meeting contractors
• Void inspections, basic void works – i.e. clean/clear, furniture, welcome packs 
• Service Users Arrears & HB Claims and benefits - Identify arrears of concern & raise to Service Manager
• Helping service users understand housing benefits/welfare benefits available to them 
• Initial Safeguarding Reports 
• Deliver Clear Outcomes – contractual deliverables or Solace standards 
• Multi agency working involved with Service Users
• Support service user to access other community services 
• ED&I Awareness-needs for SU’s including organising EDI activities.
• Promoting SU involvement activities.

Please note this list is not exhaustive and you will be required to carry out tasks delegated to you by your line manager.

About You

The ideal candidate will have in-depth knowledge of domestic abuse and its impact on women and their children, as well as experience of providing emotional and practical support to victims of domestic and sexual violence.  An in depth understanding of the needs of women and children from a diverse background is essential. 

• You will have experience of managing risk and following case management procedures to meet the needs of the client group, and the ability to work with women to help them to understand their needs, risk assess, develop safety plan and support them in linking with other agencies.
• You should have an understanding of the homelessness process, either professionally or personally. 
• You will have a working knowledge of the available legal remedies, housing and welfare benefits, as well as experience of providing workshops.

Outside of this, you will have excellent administrative and time management skills and the ability to effectively manage a caseload.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Support, Time and Recovery Worker
Reference Number: 288
Salary scale: £23,800 – £24,500 per annum depending on skills and experience inclusive of Outer London Weighting (OLW)
Reports to: Senior Bounce Back Worker
Contract length: 18 Months
No. of hours: 30 Hours per week (Over a 7 day rota, 11am – 8pm)
Main base/s: Mental Health Urgent Care Centre(MHUCC), Lister Hospital, Stevenage

About the Project

Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver support in the Mental Health Urgent Care Centre (MHUCC) at Lister Hospital.

The MHUCC provides a dedicated space and service for rapid mental health assessment, intervention, and referral, thereby enhancing the quality of care and optimising use of systemwide resources. It provides 24-hour access to specialist mental health assessment aimed at supporting service users to access the least restrictive care and treatment options. It creates a systemwide response to acute mental health crisis that enables people’s needs to be met with the right care at the right time.

About the Role:

The Support, Time and Recovery (STAR) Worker will be based at the Mental Health Urgent Care Centre at Lister Hospital, promoting joint working and creating a seamless pathway into community support for clients recovering from mental ill health.

The STAR workers will work closely with individuals in a mental health crisis currently in the MHUCC, by using a person-centred approach to ensure that everyone is supported with dignity and respect.

You will have a key role with safe and supportive observations and attending to the service users on the unit. You will provide support for carers and liaise with the wider services to support smooth and timely discharge of service users back to the community.

Key Responsibilities

• To provide a consistent presence in the MHUCC for individuals with mental health needs to access for support.
• To advocate for service users, explaining organisations and pathways.
• To provide immediate information and advice about managing wellbeing, reducing risk and onward signposting and referral into wider HMN services and VCFSE organisations.
• To facilitate a clear and easily accessible pathway into the wider Nightlight Crisis Alternative services for individuals, to support timely MHUCC discharge, as an alternative to statutory crisis intervention, or as a supplement to wider care and treatment plans.
• To gather feedback and evaluation on patient experience in the MHUCC
• To develop sound and extensive knowledge of local resources to support in enabling appropriate referrals where necessary.
• To link in with wider Herts Mind Network services and facilitate referrals
• To ensure that a collaborative approach is used, with effective communication links developed with external professional NHS services and to work as an effective member of any multi-disciplinary team. This will require stringent relationships.
• To support individuals to develop sustainable local social networks, both through our HMN Wellbeing Centres and other community services and resources.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Cash plan health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
• Eligibility for blue light card.

Closing date for receipt of applications is 28th August at 5pm.
Interviews will be held on Tuesday 2nd September at the Mental Health Urgent Care Centre, Lister Hospital.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Role Overview:
The Talent Set is delighted to be partnering with a leading charity to appoint an Interim Supporter Care Manager. This 12-month role will see you take the reins of a talented, multi-disciplinary team, ensuring supporters receive an outstanding experience at every touchpoint.

You’ll oversee income handling, regulatory compliance, and operational efficiency across a busy fundraising and marketing environment. Working with senior colleagues, you will refine processes, strengthen supplier relationships, and drive initiatives that keep the supporter experience central to the organisation’s success.

Key Responsibilities:

• Provide clear direction and leadership to the supporter care and compliance function, ensuring high-quality service and operational delivery.
• Design and implement a strategy for supporter care and compliance that supports the charity’s overall goals.
• Manage end-to-end income processing and acknowledgements, coordinating both in-house teams and outsourced partners.
• Maintain full compliance with relevant fundraising regulations, data protection laws, and financial controls including Gift Aid and PCI DSS.
• Negotiate and manage supplier relationships, setting clear performance measures and ensuring value for money.
• Develop and refine processes to improve efficiency, accuracy, and supporter engagement.
• Collect, analyse, and share supporter feedback to inform improvements.
• Lead fulfilment operations, identifying opportunities for cost and time savings.
• Contribute to strategic projects, ensuring the supporter perspective shapes decisions.
• Set and manage budgets, forecasts, and contingency planning to deliver on objectives.

Person Specification:

• Demonstrated success in managing and motivating high-performing customer service or supporter care teams.
• Proven ability to build strong relationships with internal stakeholders and external partners.
• Experience in managing income processing operations within a fundraising or marketing context.
• Skilled in managing supplier contracts, SLAs, and performance metrics.
• Proficient in handling sensitive or complex supporter queries.
• Comfortable using data to inform decisions and shape strategy.
• Exceptional written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities under pressure.
• Skilled negotiator and influencer.
• Adaptable and solutions-focused approach.
• Solid understanding of fundraising compliance, data protection, and financial controls.
• Commitment to inclusive and equitable working practices.

What’s On Offer:

• A hybrid working pattern with just 2 day per week in the organisation’s office.
• A fantastic salary of £52,000 to £56,000 for the successful candidate.
• A 12-month contract in a fantastic organisation that does wonderful work.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).

We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

The CSE Team Leader will play a crucial role in supporting the Operations Manager and wider Basis management team to oversee the delivery of 1:1 and group-based support to young people in our service offering high quality, effective safety advice, information and support, enabling young people to navigate exploitative and abusive relationships. The Team Leader will hold a protected caseload to enable them to carry out their other duties.

The Role includes line managing the staff on the Young People’s Team, supporting with reports, recruitment and safeguarding. There will be an expectation to attend Child Focussed and Contextual MACE as an expert panel member and to support the Operations Manager with attendance at Silver MACE meetings. The role will work to ensure young people receive an exceptional service and contribute to the strategic development of Basis.

The Young People’s team work across Leeds and Bradford providing specialist support to young people experiencing CSE.  The team work to Basis’ organisational values, taking a harm reduction approach to enable and empower young people to make positive choices, whilst working to reduce risk.  The team have an established reputation for providing high quality, effective safety advice, information and support, enabling young people to navigate exploitative and abusive relationships.  Services are provided within the community, at venues as young people determine.  

Basis Yorkshire is an award-winning charity that was founded in 1995 and now operates across Yorkshire. This is a unique opportunity to join a challenging and vibrant organisation, working with women and young people who are being sexually exploited or are involved in sex work. 

Main purpose of post
To provide high-level, confidential administrative and strategic support to the
CEO and Deputy CEO, enabling them to focus on leadership priorities by
managing their schedule, communications, and key relationships—while also
supporting governance functions and ensuring smooth coordination with the
Board of Trustees and senior leadership team.
Co-ordinate and service all Board of Trustee meetings and committees to ensure
the charity is effectively governed. You will provide support to the Trustees as
required.

Support the Senior Leadership Team by co-ordinating and servicing meetings,
creating and monitoring action logs and administering the Risk Register.

Key Responsibilities

Executive Support:
 Provide proactive administrative and strategic support to the CEO and
Deputy CEO, including diary management, meeting coordination, and
handling correspondence.
 Manage and prioritise emails, draft communications, and assist in the
preparation of reports, presentations, and briefing documents.
 Coordinate travel, event attendance, and speaking engagements for the
CEO and Deputy CEO.

Board & Governance Support:
 Act as the key administrative support for the Board of Trustees and
Board committees, including scheduling meetings, preparing and
distributing papers, taking accurate minutes, and tracking actions.
 Maintain governance calendars, ensuring alignment with charity
reporting requirements and deadlines.
 Support the CEO and Head of Governance & Operations in ensuring
compliance with regulatory and governance obligations (e.g., Charity
Commission, Companies House).
 Facilitate effective communication between the CEO and Trustees, and
support Board induction, development and off boarding processes.
 Maintain accurate records and filing systems for confidential and
governance documentation.

Stakeholder Engagement:
 Liaise with internal and external stakeholders on behalf of the CEO in a
professional and timely manner.
 Support the planning and execution of high-profile meetings and events
involving funders, partners, and supporters.

Office and Project Support:
 Assist in the delivery and tracking of cross-organisational projects led by
the CEO.
 Coordinate Leadership meetings including preparing agendas, papers
and monitoring progress against the annual plan
 Coordinate the reporting from strategic working groups to monitor
progresses against objectives
 Coordinate and prepare assurance documents including the Risk
Register, CEO report and regulatory or compliance documents, as
required
 Provide occasional support to the senior management team, as required
 Undertake any other duties as the organisation may reasonably require.
 Attend and contribute to team meetings and 'away days' and be an
active, invested member of our team
 Able to work flexibly, including working occasional evenings.

Who you are
We are looking for a highly capable and discreet Executive Assistant to support the
CEO and Deputy CEO and who will play a key role in ensuring the smooth operation
of the charity’s governance framework. The successful candidate will provide
executive-level administrative support, coordinate the Board and Committee cycles,
and act as a central communication point between the CEO, Board members, senior
leadership team, and external stakeholders. This is an exciting and pivotal role at the
heart of a purpose-driven organisation making a real difference to the lives of
thousands of local people.
About you:
 You will be professional and discreet and feel comfortable being part of a fastpaced
charity team
 You will have excellent communication skills (both written and oral)
 Able to manage your own workload and priorities to agreed deadlines
 You will enjoy managing relationships, working in a professional manner at all
times
 Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives
and values, and to always work in the best interests of the charity.
 Support and encourage harmonious internal and external working
relationships
 Make a positive contribution in delivering the charity’s strategy and raising the
profile of Weston Park Cancer Charity

How to apply
Closing date: Sunday 14th September @11.59pm
Interview date: Monday 29th September
Application format: Please send a CV and covering note demonstrating that you
have read the job description / person specification and how
you meet the essential and (where relevant) desirable criteria
for this role. This can include skills, training, membership of
professional bodies and experience. The covering note will
form a key part of the recruitment process and you should
demonstrate your suitability for the role in no more than one
page.
Weston Park Cancer Charity is committed to promoting
equality of opportunity and values diversity of culture among
our staff. All applications are anonymised as part of the
selection process, so please do not forward any documents in
PDF format.