Support volunteer volunteer roles in windsor, windsor and maidenhead
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This volunteer role is designed to provide vital operational and logistical support to the CEO’s Personal Assistant, ensuring that both day-to-day and ad hoc matters requiring a physical presence or UK-based coordination are managed smoothly. As the CEO’s primary PA is remote, this role will act as an essential on-the-ground extension of the executive support function, helping to manage communications, logistics, administrative tasks, and in-person coordination.
This is an excellent opportunity for someone looking to build experience in executive support, charity operations, and stakeholder engagement in a forward-thinking and dynamic third sector organisation.
Key Responsibilities
Operational Support (In-Office & On-Site)
- Serve as the local point of contact for tasks requiring physical presence – such as receiving mail, managing office-based documents, collecting/delivering resources, and setting up meeting spaces.
- Assist in coordinating in-person meetings, events, and visits, ensuring smooth logistics and professional presentation.
- Support the maintenance of filing systems and physical records in alignment with digital processes.
Remote Administrative Support
Assist the Personal Assistant with diary management, follow-ups, and meeting coordination.
- Draft correspondence, schedule appointments, and prepare briefings or summaries as needed.
- Maintain records, digital filing, and update cloud-based systems (e.g. Microsoft 365, Teams, SharePoint).
Communication & Liaison
- Support communication between the CEO's office, staff, volunteers, trustees, and external stakeholders – particularly where in-person contact or faster turnaround is beneficial.
- Relay key information between the remote PA and UK-based teams or partners in a timely and professional manner.
General Tasks
Assist with preparing for workshops, club events, and community engagements.
- Maintain confidentiality and represent the CEO’s office with professionalism and discretion at all times.
- Attend internal meetings or external events as delegated, capturing notes and key actions for follow-up.
Person Specification
Essential
- Strong organisational skills and attention to detail.
- Clear and confident communicator with excellent interpersonal skills.
- Comfortable working independently and taking initiative.
- Based in London with the ability to work both remotely and in person as required.
- Proficient in Microsoft Office 365 and general digital platforms.
Desirable
- Experience in administrative, PA, or coordination roles.
- Interest in the charity or youth/community sector.
- Familiarity with platforms such as Teams, SharePoint, Trello, or CRM tools.
What You’ll Gain
Hands-on experience supporting executive functions in a respected charitable organisation.
- Opportunities for personal and professional development, including mentoring and training.
- Exposure to high-level operations, event delivery, and partnership engagement.
- Reimbursement of reasonable travel and agreed expenses (per Volunteer Policy).
RollaDome All Skate is committed to creating inclusive, safe, and empowering environments where children, young people, and families can experience th




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Provide holistic end-of-life care to people who are suffering of a terminal illness, under the direction of the Palliative Care Nurse Team Leader. By caring for those often isolated, hopeless, and fearful, this position is a living example of God’s love and compassion for the weak, lonely, and marginalised members of society. This position works primarily off-ship; hot and dusty or wet (depending on season) conditions can be expected. Visiting people in their house requires cultural sensitivity.
What You Will Contribute
• Support terminally ill patients and their family members through the grieving process, preparing them for death
• Train and assist family members with wound care for the afflicted person
• Share basic health principles with terminally ill patients and family members in order to improve their health
• Encourage the use of local, affordable materials for wound care and locally available analgesia
• Encourage the family to find ways to be self-supporting and teach them about planning for the future
• Assist in reaching out to local healthcare professionals who care for palliative patients, build meaningful relationships, assess their practical and intellectual needs and assist them in sustainable and culturally appropriate ways, through mentoring and teaching
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.
Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.
As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.
This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.
Apply
1. Read through the role description carefully (available via file attached on the right hand side)
2. Apply online, and have a welcome chat with your support staff member
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Provide holistic end-of-life care to people who are suffering of a terminal illness, under the direction of the Palliative Care Nurse Team Leader. By caring for those often isolated, hopeless, and fearful, this position is a living example of God’s love and compassion for the weak, lonely, and marginalised members of society. This position works primarily off-ship; hot and dusty or wet (depending on season) conditions can be expected. Visiting people in their house requires cultural sensitivity.
What You Will Contribute
• Support terminally ill patients and their family members through the grieving process, preparing them for death
• Train and assist family members with wound care for the afflicted person
• Share basic health principles with terminally ill patients and family members in order to improve their health
• Encourage the use of local, affordable materials for wound care and locally available analgesia
• Encourage the family to find ways to be self-supporting and teach them about planning for the future
• Assist in reaching out to local healthcare professionals who care for palliative patients, build meaningful relationships, assess their practical and intellectual needs and assist them in sustainable and culturally appropriate ways, through mentoring and teaching
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
URBAN YOUTH - VOLUNTEER WITH US!
New Start-Up - New Beginning - Endless Opportunities
Are you a creative visionary with a flair for design? Urban Youth is looking for a talented and enthusiastic Graphic Designer to join our team as a volunteer. In this role, you’ll help shape our brand identity and create a logo that embodies the spirit of Urban Youth, making a lasting impact on the young people we serve across London.
In this role, you will:
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Create Our Logo, by designing a modern, vibrant, and unique logo that captures the essence of Urban Youth, inspiring young people and creating a strong visual identity for our organisation.
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Develop Our Brand Identity, by establishing a cohesive and engaging brand style, including colour palettes, typography, and graphic elements, that reflects our mission and resonates with our audience.
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Collaborate with Our Team, by working closely with our leadership team to understand Urban Youth’s vision and values, translating them into compelling designs.
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Ensure Consistency, by providing design guidelines to ensure consistency across all Urban Youth materials, from social media to print collateral.
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Inspire Through Design, by using your creativity to communicate our mission visually, enhancing our presence in the community and attracting support for our work.
We're Urban Youth
Urban Youth is an exciting and vibrant new start-up youth work organisation based in London, passionate about empowering London's youth to get involved, discover their path, and shape their destiny. Our vibrant community organisation is dedicated to uplifting young people through engaging, impactful youth work activities that inspire growth, connection, and self-discovery.
JOIN US AT URBAN YOUTH
Get Involved | Discover YOUR Path | Shape YOUR Destiny
Positive and engaging youth work activities and programmes that help young people discover themselves, build life skills and help shape their destiny.
The client requests no contact from agencies or media sales.
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit an Administration Volunteer for the West Hertfordshire Group. Our Administration Volunteers are the linchpin for our local groups’ activities. They act as the first point of contact and they make sure all relevant information is circulated to other volunteers and members. And they play an important role in keeping our data and details up to date to comply with data protection legislation.
In this role you’ll develop your administration and organisation skills. Most importantly you’ll be help your local group run efficiently, so they can keep providing valuable services to our MS community.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Please apply online.
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be a Beacon of Sunshine: Help Us Build a Brighter Community!
Are you ready to make a real difference? Do you dream of a world where everyone feels connected, joyful, and supported? SUNSHINE is a brand new charity, taking its first exciting steps, and we're looking for passionate, kind-hearted individuals to help us get off the ground and truly shine!
We believe in the power of connection – of bringing people together to spread joy, build community spirit, and transform lives. From fostering new friendships to enhancing well-being, our mission is to create a ripple effect of positivity, one meaningful connection at a time.
This is a unique opportunity to be part of something truly special from the very beginning. As a volunteer with SUNSHINE, you won't just be helping out; you'll be laying the foundation for a movement that will brighten countless lives. Whether you have an hour a week or a day a month, your skills, enthusiasm, and time will be invaluable as we set up our programmes, organise events, and reach out to the community.
Imagine the joy of seeing new connections blossom, the satisfaction of knowing you've helped someone feel less alone, and the pride of building a more vibrant, compassionate community. This isn't just volunteering; it's an invitation to be a catalyst for change, a force for good, and a source of genuine SUNSHINE.
Ready to help us light up the world? Join the SUNSHINE family today!
Various Roles Available - Behind the scenes or up front directly with our participants. JOIN US TODAY!
SUNSHINE
An exciting new small charity looking to make a BIG impact in peoples lives across London
SUNSHINE is London based dedicated to bringing people together, fostering connections, enhancing wellbeing and transforming lives.

The client requests no contact from agencies or media sales.
Join us in making a difference to the lives of soldiers and their families - become an AFF Trustee!
We are currently seeking dedicated volunteer Trustees to join our Board and help steer AFF towards achieving its objectives.
AFF is independent of the Army and offers confidential advice to serving personnel and their families either online, by email or by phone. We may respond to enquiries with direct advice or by signposting to help identify the right route for further advice or support. We also provide useful information for Army families through our extensive website and magazine, Army&You.
At a strategic level we work with senior command and our Chief Executive works with the most senior Army commanders, the Ministry of Defence, and the UK and devolved nations legislative and executive bodies. AFF is often pivotal in achieving improvements for serving soldiers and their families such as changes to Government and military policy and changes to how things are provided for families.
Key Responsibilities:
AFF Trustees provide oversight, governance, and support to ensure AFF remains effective in its work and responsive to the needs of the Army community. They help shape the strategic direction of the Army Families Federation, by providing Board-level guidance to the team supporting soldiers and their families, wherever they are in the world, so they are able to live well throughout their Army life.
Who We Are Looking For:
We are looking for individuals who are committed to the welfare of Army families and who bring professional experience in the following areas:
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Commercial/ fundraising: experience of commercial income generation, fundraising and development strategies.
- Legal: Expertise in legal matters, including governance, compliance, and contract law.
Additionally, applications are welcome from individuals with a connection to the Service community, particularly those from Foreign and Commonwealth backgrounds. We believe that diversity strengthens our ability to represent the full breadth of the Army family.
Essential Skills & Attributes:
- A passion for understanding the needs of Army families and supporting them as they live their lives today
- Strong professional experience and expertise in your field.
- Commitment to good governance and the values of transparency and accountability.
- Excellent communication skills and a collaborative approach.
- Ability to offer strategic insight and challenge where necessary.
- Serving personnel are very welcome to apply, particularly if currently overseas.
Interested? Find out more:
Our process in appointing Trustees begins with you reading through our Trustee Recruitment Pack. You can find this by hitting 'apply now' and downloading a copy. Or you can visit the jobs page of our AFF website. This will give you more specific information about AFF and the role our Trustees fulfil.
If you feel that you would like to apply to be an AFF Trustee, then you can make contact with us by sending your CV along with a covering letter, outlining your skills and motivations in being an AFF Trustee. If you have any questions, please reach out through the Charity Job application process to our HR Lead, Rachel BIshop. We will need to hear from you by 30 June 2025.
We will get in contact with you to arrange initial conversations with a member of the team or an existing Trustee. We will be interviewing prospective candidates in July and August in Central London, and appointments will be made from late August.
Our process in appointing Trustees begins with you reading through our Trustee Recruitment Pack. You can find this by hitting 'apply now' and downloading a copy. This will give you more specific information about AFF and the role our Trustees fulfil. If you have any questions about the process or about the role then please reach out.
If you feel that you would like to apply to be an AFF Trustee, then you can make contact with us by sending your CV along with a covering letter, outlining your skills and motivations in being an AFF Trustee. We will need to hear from you by 30 June 2025.
Interviews (preferably in person) will take place mid July - mid August, likely to be in central London. Appointments from late August.
AFF offers confidential advice and guidance with the unique issues that come with military life and is the voice for serving personnel and families


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary of the role of Trustee
Trustees are individually, and as part of the Board, the ‘guardians of charitable purpose’, making sure that all Board and Board Committee decisions put the needs of the beneficiaries first; safeguard the charity’s assets – both physical assets, including property, and intangible ones, such as its reputation ensuring these assets are used well, and in ensuring that the charity is run sustainably.
But this specific role requires the Trustee to Chair the crucial Board’s Income Generation Committee (IGC).
Like other hospices, in the context of Government decisions about tax and minimum wages and in the generally challenging environment for most donors, we are not able to purely fund our work from current donations, meaning we have been drawing from our reserves.
This has to change if we are to survive and satisfy the ever -increasing demands for palliative care.
Main duties and responsibilities:
• Chair the Income Generation Committee, which has the following key priorities:
• Review and constructively challenge the annual fundraising (FR) plans and budget
• Maintain an overview of current fundraising initiatives and their return on investments, working in partnership with the FR team
• Evaluate the risks to achieving projected income streams and advise the FR team and Board accordingly
• In conjunction with the FR team, creatively develop new and potentially high return initiatives that are intended to deliver significant additional income, in excess of current FR budgets
• As part of the Board of Trustees:
• set and maintain vision, mission and values
• ensure plans are in place to deliver income/cost levels that can at least fund current expenditure
• Develop strategy, set overall policy, define strategic objectives and evaluating performance against agreed targets
• Assure continuous compliance with the legal and regulatory standards governing the operation ofthe charity, the charity governing document and any other relevant legislation, updating the articles of association as required.
• Assure proper financial control and ensure the application of resources is exclusively in pursuance of the charitable objects i.e. the charity must not spend money on activities that are not included in its objects, no matter how worthwhile or charitable those activities are
• Assure the effective and efficient administration of the charity including funding, insurance and premises
• Assure that The Hospice of St Francis pursues its objects as defined in its governing document (e.g. the promotion of any charitable purpose for the benefit of the community in the district of providing palliative care at the Hospice, at patients home, in our Spring Centre and in the community, and in particular the advancement of education, the protection of health and the relief of distress and sickness)
• Assure employment procedures and policy and proceduresfor volunteering are compliant with legislation and regulation, subject to regular review and support the fulfilment of strategic objectives
• Assure risk assessments for all aspects of the business are carried out including accurate and timely reporting using the format of risk registers
• To contribute to, assure and maintain effective performance of the Board and Committees, including systems and processes for external assessment of these arrangements
• Support the CEO and Executive Team to fulfil their delegated responsibilities and hold them to account for delivery of strategic objectives
• To attend Board meetings quarterly, up to two Board awaydays annually and serve as a member of up to two Committees.
• Able to be registered as a Directors of the Charity at Companies House, sharing ultimate responsibility for governing the charity and directing how it is managed and run.
• Act as an ambassador supporting the work of the Hospice in generating income and in its relationship with the communities served.
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that have been bereaved.
This role could be for you, if you:
- Would like to make a real difference in someone’s life
- Want to challenge loneliness and can commit to a weekly phone call
- Are a good listener
- Are empathetic, patient and of a caring nature
- Have good verbal and inter-personal communication skills
- Recognise the importance of confidentiality and can uphold this in practice
- Are committed to inclusion and treating people with dignity and respect
Requirements of a Befriender include:
- Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
- Completing an online call log record promptly after each phone call
- Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
- Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
- Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults
Benefits of this role may include:
- Knowing you are making a difference to someone’s life
- Joining the Omega Team who are taking action against loneliness and isolation
- An opportunity to enhance your CV or learn new skills
- An opportunity to engage with your community
Support and training provided:
- Omega Chatterbox induction program
- Safeguarding training
- Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
- Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
- Monthly Befriender group support meetings via the Zoom app
Location of the role:
- Home-based
When are you needed:
- Provided on enquiry
A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.
Omega is a registered charity dedicated to reducing social isolation and loneliness.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
The gardening and growing volunteer will support our accommodation sites in maintaining their outdoor spaces at our sites across Hertfordshire and Bucks including
Brindle Court, Watford
Northgate End, Bishop's Stortford
Our smaller sites in Stevenage, Hoddesdon and Hemel Hempstead
Crest Rd, High Wycombe
Detailed description
Having access to a secure garden or outdoor area can be crucial for providing opportunities to socialise and relax, which can be invaluable for the mental well-being of our residents.
The gardening and growing volunteer will support our accommodation sites in maintaining their outdoor spaces, including:
·Weeding
·Sweeping
·Pruning
·Clearing leaves and large twigs
·Watering plants
·Planting bulbs and tidying up flower beds
We would love for this to be an opportunity to involve our residents and potentially lead a gardening activity with them, equipping them with knowledge and skills to maintain their own green spaces in the future.
You will need:
- Enjoy working outside in all weathers.
- An interest/basic knowledge of gardening
- Role requires some degree of physical work and lifting/manual handling
- To work under your own initiative.
- Good communication skills
- Opportunity to meet new people and learn new skills
A full induction to the service and specific site will be provided as well as access to training and events throughout the year!
Some sites have basic tools however any additional tools and material required can be discussed with your volunteer manager .
What volunteers need:
You will be required to under go a Disclosure and Barring Service check and provide details of 2 x referees
What we will provide to volunteers:
- Reimbursement of costs
- Full training and induction
- Access to events and celebrations throughout the year
The client requests no contact from agencies or media sales.
Shape the future of student advocacy and social change by joining the NUS UK Board as a Lay Director.
We’re looking for an independent director to help steer our strategy, governance, and accountability. This is an ideal opportunity for someone with experience in campaigning, communications, legal affairs, or non-profit leadership who’s passionate about supporting one of the UK’s most impactful student-led organisations.
Who We’re Looking For
We want to attract the broadest possible range of talent. Whether or not you’ve previously held a board or committee role, if you bring relevant expertise, lived experience, or a fresh perspective, we’d love to hear from you.
We’re particularly interested in candidates with backgrounds in:
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Financial oversight, audit, or risk management
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Human resources, recruitment, or EDI expertise
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Legal, strategic, or governance experience
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Communications, campaigning, or public affairs knowledge
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Experience in the charity, education, or membership sectors
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A collaborative and values-driven mindset
We are committed to equality of opportunity and especially welcome applications from black, Asian, and minority ethnic candidates, who are currently under-represented as Directors of NUS UK and within the sector more broadly.
Why Volunteer With Us?
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Help shape the student movement and the future of education
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Influence decisions that impact millions of students
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Work alongside experienced, passionate, and values-led colleagues
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Develop your leadership and governance skills
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Make a meaningful contribution to social change
You’ll receive a full induction, ongoing support, and all reasonable expenses covered—including travel and accommodation when needed.
How to Apply
To apply, please send your CV (or a link to your LinkedIn profile) and a short covering letter (max 1 page) outlining your motivation and what you would bring to the role.
Apply by: Thursday 3 July 2025, 12 noon.
If you’d like an informal chat about the role before applying, we’d love to hear from you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Getting the right support at the right time can make a world of difference.
In the challenging times following a terminal diagnosis or the death of a loved one, the Hospice has a range of support available. The Man Shed provides an alternative to formal support, enabling ‘Shedders’ to spend time with others in similar situations while engaging in a purposeful activity, learning new skills and enjoying friendship and support along the way. The primary aim of the Man Shed is to be a place to talk with others about anything and everything. Volunteers also help ‘Shedders’ to plan and safely work on their DIY projects, and make sure sessions run smoothly.
We’re looking for Man Shed Session Leader Volunteers for all sessions but especially Mondays and Thursdays. This is a weekly commitment of 6 hours per week, you will commit to 2 sessions on 1 day per week. Sessions take place from 10.30am-12.30pm and 1.30-3.30pm, with some time required to set up and leave the workshop tidy afterwards.
You’ll enjoy helping and teaching other users, be comfortable supervising the safe use of equipment, and offer a listening ear to the attendees.
Full training and support will be provided. You must be able to attend equipment training day.
If you’re motivated by the idea of joining a community where your time will make a difference to those who have experienced bereavement, we’d like to hear from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an Albanian speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!
Many older adults and vulnerable individuals in the UK’s Albanian-speaking community experience loneliness and isolation. By offering just a small amount of your time each week, you can make a big difference by providing companionship and a friendly voice in their native language.
What is the Talking Bubble Project?
☎︎ A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular phone calls, you’ll have the opportunity to build friendships, brighten someone’s day, and provide much-needed emotional support—especially for those who feel more comfortable speaking Albanian.
Why volunteer with us?
✔ Support members of the Albanian-speaking community in the UK
✔ Make a meaningful impact on someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Enhance your own sense of fulfilment and purpose
Requirements:
✔ Volunteers must complete an online Safeguarding Adults Level 2 training and undergo a DBS check—both fully paid for by the organisation.
How to get involved:
Simply apply through CharityJob’s website. No previous experience is required—just a friendly, compassionate nature and a willingness to listen.
✔ Open to UK residents only.
Help us spread kindness and connection within the Albanian-speaking community across the UK!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.
We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.
Position Overview
Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:
- Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift’s Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
- Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.
As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders who can run shifts and provide cover when necessary.
Leaders will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are usually 3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.
Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.
The work you will do as Leaders will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.
Who We Are Looking For
We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders:
- Are strongly committed to helping others
- Have experienced mental health issues in order to relate to those seeking help
- Are collaborative and enjoy working with others
- Are encouraging and supportive
- Are organised and can monitor several things at once
- Can remain calm and focused during busy times and when safeguarding alerts are raised
- Are 18 years and over
- Can commit the time to a regular weekly shift
We are particularly interested in hearing from people who are available to run a shift on the following days/hours:
- Monday to Sunday, 5pm-7pm
- Thursday to Saturday, 7pm-10pm
Role Responsibilities
- Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
- Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
- Follow Leaders processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
- Monitor web-chat conversations and ensure all chats are tagged.
- Maintain ability to listen, remain calm and provide intervention if necessary.
- Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
- Work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified.
- Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
- Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
- Adhere to all standards, policies and procedures of My Black Dog.
Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.
www.myblackdog.co
The client requests no contact from agencies or media sales.