Support volunteer volunteer roles in windsor, windsor and maidenhead

Zebra is seeking a qualified accountant to join our board of trustees as our next Treasurer.

Zebra is a not-for-profit social enterprise (exempt charity) providing accommotation to postgraduate international students living in London. We believe in the importance of international studies and have been going for over 60 years. We are a healthy organisation with a strong reputation and ambitious plans for the future.

This is an important time for Zebra. We are currently going through the process of deregistering with the Regulator of Social Housing and are changing our accounting practices and systems as we make the transition away from the housing association sector and to a more appropriate structure to prepare us for growth in the future. We have an experienced Finance Manager on our staff team who you will be working with along with the CEO and the rest of the board members.

We ideally need a Treasurer with some understanding of the charity or social enterprise sector. This is an unpaid volunteer role - there are four boars meetings per year (all online), Audit and Risk Committee meeetings (also online), and occasional meet ups in London - but you can be based anywhere to carry out this role.

Duties

• Acting as a mentor to the Finance Manager, supporting her through this period of transition while Zebra puts in place a new structure and new financial systems

• Chairing the Audit and Risk Committee - number of meetings per year to be decided as this is currently under review

• Meeting with our external auditors on Zoom

• Reviewing our quarterly accounts, annual accounts and reports and providing feedback

• Using your expertise to provide advice and support to other board members, including our Co-Chairs, to support them in understanding our finances and helping them to be able to provide good scrutiny and governance

• Attendance of four board meetings per year on Zoom, where you will provide input and opinions especially around financial matters

• Attending one Board Strategy day per year in London for which expenses can be paid (and ideally also attending our Christmas meal)

• The Treasurer should expect to serve for a minimum of 12 months

To apply please submit your CV in the first instance.

No Panic is a national charity helping people to manage their anxiety.

We are looking for empathetic, understanding, confident and driven people to volunteer on our helpline. We are specifically looking for people who have experience of providing training to staff or volunteers.

Working from home, successful applicants will answer helpline calls and provide support and advice for people with a range of anxiety disorders, by listening, offering self-help advice, and providing information about the range of support available from No Panic.

After gaining experience on the helpline, successful applicants will also go on to deliver helpline training courses to new volunteers, currently lasting 8 weeks, and provide ongoing support.

All volunteers on the No Panic Helpline are required to complete the training of 1.5 hours a week for 8 weeks; they then do a weekly 3-hour shift. Trainers deliver 3 courses per year. Please note, we ask for a 1-year commitment to volunteering on the helpline, to aid our planning.

Here’s 5 reasons you’ll love to volunteer in our shops:

1. It's fun

2. It's flexible

3. You'll learn and share skills

4. You'll be making a difference

5. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. 

Volunteering in the shop

Mary’s Living & Giving Kew has become a much loved destination for followers of pre-loved fashion and a community hub for the wonderful residents of Kew. Located minutes from world famous Kew Gardens we welcome lots of UK and international visitors too.

Our Kew Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children. 

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related). 

How to apply

Express your interest on email via the apply button. 

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. 

Trustees play a vital role in ensuring Airdrie Foodbank meets its core purpose by overseeing the management and administration of the charity and ensuring that the foodbank has a clear strategy in line with our vision and goals.

Key tasks

Fundraising Lead Trustee Responsibilities:

• to work alongside the Trustee board to set our strategic Fundraising goals and track that funds and grants are sought and applied-for to fulfil the charity’s strategy and objectives
• to work with the rest of the Board to plan the level of funds required to ensure the effective running of the charity
• chair the Fundraising sub-committee, consisting of staff and foodbank volunteers
• engage staff and volunteers with the foodbank’s fundraising strategy, emphasising that fundraising is everyone’s responsibility
• to assist the Foodbank staff in the organisation of local fundraising opportunities to support the running of the charity
• to help dovetail our local efforts with Trussell’s national fundraising campaigns and events throughout the year
• to support the staff with the writing of high-quality grant applications that are in line with the charity’s strategy and objectives
• to regularly update the rest of the board at Trustee board meetings, or other communication in between, with relevant information and/or developments regarding fundraising or grant applications.

Key Responsibilities along with the board of trustees include:

• to approve, support, and guide the charity’s purpose, vision, strategy, goals and objectives
• to manage the charity’s resources responsibly, including ensuring the charity’s assets are used only to carry out its purpose, avoid undue risk, and not over-commit the charity
• to ensure the effective and efficient administration of the charity, responding to changes in the local community as appropriate to ensure that key risks are identified, monitored, and controlled appropriately
• to ensure appropriate financial plans are in place, budgets are monitored, and progress is evaluated
• to review and approve financial statements
• to help promote the organisation to key stakeholders and beneficiaries
• to ensure the charity has appropriate procedures to comply with current legislation and good practice, including employment, health and safety, equity, diversity and inclusion, safeguarding, and GDPR compliance/data protection
• to prepare for and regularly attend and participate in board and sub-committee meetings and any Trustee away days.

What are we looking for?

Our ideal candidates would demonstrate:

• a knowledge of and commitment to the work of the Brent Foodbank
• a passion for the foodbank’s vision and strategy
• a knowledge, ability and passion for fundraising and grant applications
• an ability and experience to contribute to any fundraising and grants matters in a supportive and confident manner
• experience of working or volunteering in a governance role or equivalent experience
• an ability and experience to contribute to matters in a supportive and confident manner
• the ability to listen and engage with people with a diverse range of backgrounds and experiences
• an understanding of our local community and the services, agencies, faith communities and other groups within it

We welcome applications from new and experienced Trustees.

What difference will you make?

By serving as lead trustee and leading the fundraising sub-committee at the food bank, you are part of providing a vital support function in our local community, ensuring a dignified experience to anyone visiting or anyone who comes into contact with Brent Foodbank.

About the Role

At Living Reasons, we want to change the face of fundraising and entertainment events. We’re not interested in repeating outdated models — instead, we want to create immersive, innovative, and accessible experiences that engage supporters in brand new ways.

The Events & Entertainments Lead will play a key role in making this vision a reality. You’ll oversee events and entertainment coordinators working on specific projects, ensuring events are well-planned, properly funded, safe, and accessible to all. At the same time, you’ll work with the wider team to design bold, creative, and inclusive experiences — from accessibility-led escape rooms to sensory events, to interactive challenges inspired by shows like The Traitors.

This role is about big thinking, imagination, and leadership. It’s perfect for someone who wants to push boundaries and reimagine what fundraising and entertainment events can look like.

Key Responsibilities

• Oversee and support Events & Entertainments Coordinators delivering specific projects.

• Ensure all events are effectively planned and funded, including managing:

  • Health & Safety requirements

  • Insurance needs

  • Accessibility and inclusivity considerations

• Work with the wider Events, Entertainments & Challenges team to design new, engaging opportunities for supporters.

• Develop immersive, creative experiences that break the mould of traditional fundraising events.

• Build and lead a team of creative volunteers, supporting them to contribute ideas and take ownership of projects.

• Help ensure events raise vital funds to support Living Reasons’ work, while also being enjoyable, inclusive, and meaningful for all participants.

What We’re Looking For

• A creative thinker who sees beyond traditional event formats.

• Strong organisational and planning skills.

• Ability to lead and inspire a team of coordinators and volunteers.

• Confidence in problem-solving and thinking outside the box.

• A commitment to accessibility and inclusivity in every project.

• Enthusiasm for fundraising and creating unique supporter experiences.

What You’ll Gain

• A chance to develop and showcase leadership, event management, and creative design skills.

• Experience in building and leading a team of passionate volunteers.

• The opportunity to test bold ideas and bring innovative events to life.

• The knowledge that your creativity is directly supporting meaningful change.

• A supportive, collaborative environment where your ideas are valued.

Interested?
If you’re excited about reimagining events and entertainment, we’d love to hear from you. Bring your ideas, your energy, and your creativity — and let’s design the future of events together.

Here at Youth4Youth, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute, significantly, to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in of the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.

If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us keeping in touch and maintaining a strong positive culture amongst our whole team.

About the role

This is an exciting opportunity to join the Executive Leadership Team here at Youth4Youth to drive positive change in all things volunteer engagement. As an entirely volunteer run organisation, positive engagement with volunteers is absolutely fundamental in allowing Youth4Youth to achieve its mission. It is so fundamental that one of our overarching strategic goals is to ensure that all volunteers have a positive and meaningful volunteering experience when working with us. The Volunteer Experience Director will play a critical role in setting strategy and executing solutions to improve the overall volunteer experience. 

Responsibilities 

Short term objectives:

• Define the volunteering proposition for the Charity, helping new and existing volunteers to understand the impact of working with Youth4Youth
• Manage a project to understand gaps in volunteer engagement and experience, generating recommendations back to the ELT
• Develop a volunteer experience strategy that improves engagement and the overall volunteering experience of all involved with Youth4Youth

Overall objectives and responsibilities:

• Lead a team of volunteers who are involved in supporting a positive volunteering experience with the charity
• Develop and execute a volunteer experience strategy that seeks to attract, engage and retain high-quality volunteers into all teams across the charity
• Partner effectively with the broader charity leadership team to understand engagement challenges and implement solutions to close engagement gaps
• Report to the CEO and the Board of Trustees on any strategic progress made around improving volunteer engagement

Skills 

• Ability to manage complex projects, including the direct and indirect management and coordination of people resources
• Ability to understand complex problems and articulate solutions in a clear, concise and understandable manner
• Demonstrable blue-sky thinking that encourages the implementation of new solutions that may not have been considered before
• Ability to influence both with and without authority to drive positive and meaningful change at all levels and across all departments

Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you only are a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.

Benefits of volunteering with Youth4Youth

We recognise that you will be joining us and giving your time as an 'in-kind' donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:

• Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions
• Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity
• Access to bespoke discounts, specifically designed for non-profit workers and Youth4Youth volunteers
• Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Youth4Youth has on its direct beneficiaries

The hiring process

Our hiring process typically has two stages 

1. Video or Written Application (when applicable) 
2. Interview with the Volunteering Coordinator for that role

Some roles will have extra stages but we’ll let you know as early as possible if so.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.

Join FARA, a charity with over 30 years of experience and 40 charity shops across London. Our New Kings Road store is looking for a dedicated Retail Volunteer to assist us on a Thursday. By volunteering with us, you'll not only support our charitable work but also contribute to creating a positive experience for our community of customers. You'll also play a key role in ensuring that items FARA cannot sell are responsibly redirected, helping us further our commitment to a sustainable economy.

The Role:

As a volunteer, your responsibilities will include (but are not limited to):

• Assisting customers behind the till
• Assisting with the placement of merchandise on shelves
• Creating engaging displays
• Greeting and assisting customers

The Volunteer:

We’re looking for someone who:

• Has a genuine passion for volunteering
• Is friendly, approachable, and enthusiastic
• Ideally connected with the local area

What’s in it for You?

At FARA, our shops are run by welcoming, collaborative teams where everyone works together. You'll gain valuable experience, working alongside supportive colleagues who help each other develop, challenge, and celebrate each other's contributions. Full training will be provided, and we offer a positive and safe environment where you can learn and enhance your skills.

Your Time:

Our shop operates from 10:00 to 18:00, and we're looking for someone who can volunteer for a minimum of 4 hours on a Thursday. We are happy to accommodate flexible hours to fit your schedule.

If this sounds like the role for you, please click the "Apply" button.

FARA is committed to creating an inclusive environment. If you need any reasonable adjustments during the application process, please don't hesitate to let us know.

This is an exciting opportunity to join a charity at the very start and to make a difference in shaping how we move forward.

Who are we looking for?

At present we are working towards being fully operational, over the next year Living Reasons will be looking to expand its reach and part of that journey is to recruit volunteers to ensure the organisation can be carried out and that individual volunteer needs are accounted for.

This role will be a really important aspect of the organisation’s success. We are looking for multiple volunteer co-ordinators, each focusing on different aspects of the organisation or part of the journey for our volunteers, whether it is recruitment, development, personalised support, equity building, events, community building and other areas that you may feel would benefit the volunteer team or the organisations supporters/uses.

To be successful in this role, all you need to be is passionate about the organisation’s goals and reasons for existing, and a creative mindset. The rest we can build together as a team.

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

Volunteer your time at Hestia to make our gardens a beautiful place for our service users to enjoy all year through! Are you green fingered and have a passion for gardens and outdoor spaces?

At Hestia we have gardens and outdoor spaces which require your support to bring these back to life by keeping them maintained. We are recruiting for volunteers to motivate and inspire staff and people living in our services to get involved in gardening. We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

What you will be doing

• Inspire and motivate staff and people in the services to get involved in maintaining and growing the garden
• To provide tips on how to maintain and grow the garden - sowing seeds, planting bulbs, taking cuttings
• Provide basic maintenance such as cutting the grass, emptying bins, managing weed control and leaf raking
• Lead in planting and nurturing new trees, flowers, and various plants
• Provide best practice on how to use the correct gardening tools
• Inspire people in our services and staff to maintain a clean garden
• Advise staff on the costs of plants and garden necessities

The skills you need

• A basic knowledge/ experience of plant care and use of gardening tools7
• Calm and patient approach
• Good communication skills
• Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Are you passionate about making a real impact through sport and mental health? VSS (Virtual Soccer Schools) is looking for a proactive and driven Volunteer Fundraising Lead to help shape and deliver our fundraising strategy.

This is a fantastic opportunity to play a key role in an organisation that empowers the next generation through innovative programs combining football and mental health support. As our Fundraising Lead, you’ll help secure the resources we need to grow—whether through commercial sponsorship, or corporate, trust, and foundation income.

We’re looking for someone who is:

• Experienced or enthusiastic about fundraising and relationship-building

• Passionate about community development and youth empowerment

• Strategic, self-motivated, and great at seeing opportunities for impact

Time Commitment:

Part-time, volunteer basis—approx. one day per week, with flexibility around your schedule.

Join us in using football as a force for good. Apply now and help drive meaningful change.

Do You Enjoy Driving?

Would you like to help RSPCA Buckinghamshire South Branch raise money locally by moving stock between our two shops, taking excess stock to storage and collecting donations from local businesses?

If you have a valid driving licence, can spare 2-3 days a week, and live in or around South Bucks, you could support our vital work.

Our volunteer drivers get to meet a variety of RSPCA staff, volunteers, and animal care professionals in the South Bucks area. You'll also get a buzz knowing that your efforts are directly helping animals.

Why We Want You:

We are RSPCA Buckinghamshire South Branch, and our vision is to live in a world where all animals are respected and treated with compassion. Our volunteers are incredible—they play an essential role in helping us carry out our important animal welfare work every day.

What You Will Be Doing:

• Stock and Donation Transport:
• Move stock between our two shops (Chesham and Burnham) and their storage facilities, as required by the Shop Managers.
• Collect and deliver donations from around South Bucks to our shops.
• Remove over-sized rubbish from the shops and take it to the Amersham dump.
• Pet Food and Supplies Delivery:
• Ensure there is sufficient stock in the RSPCA Pet Food Store.
• Plan and deliver food and litter to cat fosterers at regular intervals.
• Collect and deliver bedding for small animals on a regular basis.
• General Duties:
• Carry out ad hoc transport requests from the management team.
• Undertake appropriate training as directed by the management team.

The Skills You Need:

• Aged 18 or over with a valid driving licence, happy to drive our van.
• Ability to lift, carry and handle boxes, bags and other items, safely.
• Good communication, friendly with organisational skills.
• A careful and responsible driver.
  
  What’s in It for You:
• Meet new people and be part of a dedicated team.
• Gain valuable skills and experience to enhance your CV.
• A comprehensive induction and training relevant to your role.
• Volunteer in a fun and rewarding environment at the heart of RSPCA South Bucks.
• The satisfaction of making a real difference to the welfare of animals.
• Reimbursement for any reasonable travel expenses incurred while volunteering.

Practical Considerations:

• Volunteers will be required to undertake an online and practical driving assessment.
• This role involves lifting items of various sizes and weights.
• Volunteers must use the van provided for RSPCA purposes only.
• Volunteers must not be under the influence of drugs or alcohol while driving the vehicle.

Disclaimer:

Our voluntary roles are subject to:

• An informal interview and trial period.
• Submission of two referees’ contact details.
• Completion of a simple online Health & Safety assessment.
• Online and practical driving assessments, after which you will receive a copy of our volunteer drivers’ handbook.

Volunteer Project Lead – Role Overview

Living Reasons is a forward-thinking organisation committed to creating meaningful change through innovative, self-contained projects that connect and support people.

We are looking for Volunteer Project Leads to guide and oversee specific projects that match their skills, interests, and passions.

What You’ll Do

As a Project Lead, you will:

• Plan, organise, and coordinate activities within your project.

• Support volunteers and service users to engage meaningfully.

• Ensure your project links smoothly with other Living Reasons projects.

• Share ideas and feedback to help shape our wider work.

• Be a positive voice for inclusion, accessibility, and change.

Skills We’re Looking For

You don’t need to be an experienced project manager – we’ll support you. What matters most is that you have:

• Strong planning and organisational skills

• The ability to communicate clearly and work with others

• A passion for making a difference in people’s lives

• Flexibility, creativity, and problem-solving skills

• Commitment to our mission of equity, accessibility, and empowerment

Current Project Opportunities

You can apply to lead one of our existing projects, including:

• Integrated Technology Project

• App Development Projects

• Employment Union Project

• Volunteering Union Project

• Corporate Disputes Project

• Adaptations & Equipment Projects

• Reasonable Adjustments Project

• Grant Allocation Project

• Equity For All Project

• Online Peer Support Project

• Helpline Peer Support Project

• Motivation & Engagement Project

• Education Projects

• Employability & Accessibility Projects (including UC/PIP integration and engagement)

Your Ideas Matter

We are revolutionary in our approach and believe in building projects that truly matter to people. If you have an idea for a new project, you are encouraged to suggest it — whether during your volunteer application, your interview, or while volunteering with us. If it aligns with our mission, we’ll work with you to bring it to life.

What You’ll Gain

• A chance to develop leadership and coordination skills

• Experience in running meaningful community projects

• The opportunity to make a real and lasting difference

• Support from Living Reasons and fellow volunteers

• A flexible and inclusive environment that values your input

�� Interested?
We’d love to hear from you. Tell us which project excites you most — or share your own idea — and let’s make change happen together.

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

The role of Volunteer Clerk

The Clerk attends board meetings, provides effective administrative support to the Council, ensures the Council is properly constituted, and manages information and document control effectively in accordance with legal requirements. This is a flexible role which for the most part can fit around the existing commitments of a volunteer.

Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.

Tasks and Responsibilities

If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.

Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.

As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week. 

Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.

As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.

Selection Criteria

A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:

• Understand the difference between being friendly and being a friend

• Be aware of your own mental health and wellbeing

• Be open-minded

• Be supportive

• Be reliable

• Be discreet and able to respect confidentiality at all times

• Be accepting and non-judgemental

• Be passionate about contributing some of your time to a cause such as Shout

• Adopt a growth mindset, and be willing to accept feedback

Requirements

• You must live in the United Kingdom or New Zealand while volunteering. 
• You must be over 18 years of age.
• You will need a reliable internet connection and a private place to take your shift.
• All of your volunteering must be done using a laptop or desktop computer and Google Chrome.

It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health. 

Before you apply, please consider whether either of the following applies to you:

• Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.

• Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?

Benefits to Volunteers

The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.

Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.

Application Process

You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.

You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you. 

We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send. 

Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way. 

This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.

We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents. 

Please allow up to a month for us to review your application and return a decision. 

If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.