Support work jobs

Help us turn first contact into real change

Providence Row has championed people experiencing homelessness in East London since 1860. Our Resource Centre is the heartbeat of that mission – a safe, respectful space where visitors can eat, shower, charge phones, see health professionals and get expert advice, all under one roof.

As Day Centre Manager, you’ll lead a flagship service at the frontline of London’s homelessness response – a hub visited by hundreds each month. You’ll shape how we welcome, assess, and connect people to life-changing support, while driving service improvements that influence best practice across the sector.

About the role

• Lead and develop a multidisciplinary team– line-manage a Coordinator, Support Worker, volunteers and peer mentors; set clear rotas, coach great practice and keep morale high.
• Oversee the welcome & triage desk – make sure every visitor is greeted, assessed and signposted to the right help without delay.
• Keep the building safe and calm – partner with our on-site hostel, manage incidents professionally and ensure health-and-safety checks never slip.
• Build strong partnerships – schedule outreach agencies, host funder visits and champion the Service User Forum so lived experience drives change.
• Embed a culture of continuous improvement - using data and client feedback to refine services. 

What you’ll bring

• Hands-on experience running a busy day-centre welcome/triage or similar drop-in intake.
• Proven ability to lead diverse teams, set clear performance expectations, and nurture talent
• Resilient and decisive in challenging situations, with a calm, solutions-focused approach.
• Strong partnership-building skills across statutory, voluntary, and community sectors.
• Solid grasp of safeguarding, equality and facilities basics – or the curiosity to learn fast.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Salary: £48,357 - £52,699
Contract: Fixed Term until 3 August 2026 (Maternity Cover)
Location: Hybrid – 2 days per week in the London Office - Tower Hill
Closing date: 28^th August
Benefits: Flexible working, collaborative team culture, opportunity to lead a high-performing team

We have a great opportunity for a Senior Trusts and Grants Manager working for a wonderful homelessness charity with a fantastic culture, great leadership and excellent benefits. 

As part of this exciting role, you will lead a team of four, manage a portfolio of high-value funders, and act as the organisational lead on trust fundraising. You’ll play a key role in securing essential funding, supporting senior colleagues in relationship building, and ensuring the team meets ambitious income targets.

To be successful as the Senior Trusts and Grants Manager, you will need:

• Proven experience in securing significant grants (six-figures) and managing long-term funder relationships
• Strong leadership and people management skills
• A proactive, organised, and adaptable approach

If you would like to have an informal discussion, please call Ashby and quote reference 2687AJ

Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector — you can read more about our commitment to diversity on our website.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received, the charity reserves the right to end the application period sooner.
 

Communications and Engagement Lead
Salary: £33,366 per annum (SCP 23)
Location: Hybrid (Northampton 3 days/week)
Hours: 37 per week

Be the voice that empowers, inspires, and makes a difference.

The Psoriasis Association is the UK’s leading charity supporting people with psoriasis, advancing care, and driving research towards a cure. As we deliver our 2025-2030 Strategy, we’re looking for a creative, strategic communicator to lead campaigns, manage media relations, and represent the patient voice at national level.

In this varied, hands-on role, you will:

• Lead major campaigns such as Psoriasis Awareness Week
• Produce compelling content across digital, print, and media
• Oversee media relations and act as a spokesperson (training provided)
• Manage and update our websites, monitor performance, and run paid ads
• Build strong relationships with stakeholders across health, research, and policy
• Oversee helpline coverage – ensuring it is staffed at all times, stepping in when needed, and using patient insights to shape communications

We’re seeking someone with proven experience in communications or media, exceptional storytelling skills, and a collaborative, proactive approach. Digital literacy and confidence with analytics are a plus.

What we offer:

• 34 days annual leave (inc. bank holidays), rising to 39 after 5 years
• Extra day off for your birthday or another special day of your choice
• 6% employer pension contribution
• Health insurance (after probation)
• Flexible, family-friendly working patterns

Help shape the next chapter in our story – and make a lasting difference for people with psoriasis.

Closing date: Thursday 11th September 2025 – we may close early if sufficient suitable applications are received.
Interviews: Tuesday 23rd September 2025, in person at our Northampton Head Office.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Psoriasis Association is committed to providing equal opportunities in the recruitment, training and development of employees.

Applicants must have the right to work in the UK at the time of application, as we are not able to provide visa sponsorship.

No agencies please.

Location Home based
Department Finance
Salary: £25,000 FTE
Hours: 24
Contract Type Permanent
 
Re-engage has just launched a new five-year strategy which will have growth at its heart. We’re looking for an exceptional person to join our team as a Finance Officer and be a vital part of this exciting phase of our development.
 
Reporting to the Director of Finance and Resources and sitting within the finance team you will work with your fellow Finance Officer to provide an exemplary financial service to all our stakeholders.
 
Re-engage currently has a finance team of just two and we’re looking to increase our capacity to ensure resilience as we enter the first year of our growth strategy.
 
The person we are looking for is self-motivated and highly organised and can take responsibility for the transactional processing of the charity’s finances along with your fellow Finance Officer, under the guidance of the Director of Finance and Resources.
 
There will be an opportunity to study for the AAT or another relevant financial qualification, with progression to providing support to produce financial information to trial balance.
 
Re-engage is committed to learning and development and to flexibility and will provide all necessary training for the right candidate.
 
Key responsibilities
 
Financial

• Undertake the processing of the purchase ledger function
• Ensure all stakeholders, internal and external, are paid promptly and accurately, and within the Charity’s payment terms
• Manage the finance mailbox
• Process all financial transactions relating to the charity’s bank accounts
• Undertake control accounts reconciliations
• Administration of the volunteer group funds
• Procurement of charity equipment
• Ensure financial controls are adhered to across the charity
• Ensure the financial timetables are adhered to

 
In conjunction with the Director of Finance and Resources assist with:

• the preparation of the monthly management accounts and reporting to stakeholders
• the preparation of the annual budget setting and interim reforecasts as required
• Assist with the preparation of the annual external audit

 
Systems
 
Work with the Director of Finance and Resources to improve, automate and streamline the charity’s financial processes and systems, including identifying and evaluating new systems where necessary and embedding finance into the charity's CRM
 
Other
 
You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post. There will be occasional out of hours work required and travel to regional and team meetings is expected,
 
Benefits

• £25,000 per annum pro rata
• 24 hours per week
• Home-based
• Working from home allowance at the standard HMRC rate as detailed on the government website
• 26 days annual leave plus all Bank Holidays
• Health cash plan
• Pension contributions
• Death in service insurance
• Learning and development opportunities
• Employee Assistance Programme

 
About you
 
If you like working proactively and like to be busy, then you will enjoy this role. You will need to be comfortable with working at pace and keen to take responsibility for day-to-day operational activity.
 
You’ll need to be comfortable with numbers and have exceptional attention to detail. Discretion and confidentiality are a must due to the nature of the work. We’re looking for a person with a keenness to seek improvements to systems and processes, who can contribute to the continual improvement of our financial governance and administration.
 
You will also need strong communication skills as you will work closely with all other departments, managers, and volunteers.
 
Essential

• Experience of working in a finance department, with some knowledge of book-keeping
• Willingness to undertake vocational training
• Ability to multitask, prioritise workload and work under pressure to tight deadlines
• Ability to communicate effectively at all levels
• Excellent verbal and written communication skills
• At ease in the MS Office 365 suite of programs especially Excel and Word but also PowerPoint and MS Teams
• Able to promote a positive image of Re-engage at all times and a commitment to embracing the values of Re-engage
• Comfortable in an environment which promotes equality of opportunity, challenges ageism, empowers volunteers and recognises and values diversity
• An appreciation of the importance of confidentiality and the implications of GDPR
• Committed to excellent customer service
• Awareness of the value of voluntary activity
• Flexible and an interactive team player
•  

About Re-engage
 
Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
 
Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
 
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.
 
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
 
Our mission is to work within communities to end social isolation and loneliness in older people.
 
Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.
 
How we recruit
 
Diversity and inclusion are important to us. We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best. We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.
 
We use the recruitment platform Hireful. The application process includes an inbuilt anonymisation feature which removes identifiable personal data from your CV. To enable this please ensure your name you use on the application form matches exactly with that on your CV. We also add competency questions to the process which asses your approach to real issues that you would face in this role. Each response is anonymised and reviewed separately by each hiring team member before the total scores are averaged to create a leader board of candidates. Using Hireful allows us to reduce unconscious bias and subjectivity, and candidates experience a more skills-based recruitment process which helps us to hire the best talent for our roles.
 
We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.
 
The closing date for this role is 7 September 2025 at 23.59 and interviews will be held week commencing 15 September 2025.
 
REF-223538

Are you a creative communicator with a passion for global education and international development? As the UK-based Fundraising and Communications Officer for United World Schools, you will play a crucial role in bridging global program activity and American donor engagement, through effective communication.

Based in London and working closely with both the Global Communications team and the US Executive Director, you will adapt real-time updates from the field into compelling, US-tailored content for digital platforms, social media, campaigns, donor materials, and events.

You’ll bring a keen understanding of audience preferences and storytelling strategies that resonate across borders.

This is a part-time, highly collaborative role ideal for someone with previous communications experience in an international setting who thrives in a cross-cultural, fast-paced environment.

Person Specification- Essential Skills & Experience

• Established experience in marketing or communications
• Proven ability to write for social media, email, and websites with clarity and impact
• Understanding of digital media trends
• Experience collaborating across departments and geographies
• Strong organisational skills and digital literacy (CMS, email platforms, content scheduling tools)
• A genuine passion for education, equity, and sustainable development

Why Apply?

This is a rare opportunity to work at the intersection of global impact and targeted donor engagement, ensuring vital education programming continues to thrive in some of the world’s most underserved communities.

By helping UWS USA tell its story in powerful, culturally relevant ways, you’ll directly support fundraising efforts that change the lives of thousands of children.

• Location: London (Hybrid – 1-2 days in the London office (Whitechapel, E1)
• Hours: Part-time (25 hours per week), permanent
• Salary: £28,000 - £32,000 (pro rata), depending on experience
• Closing Date: Rolling, applications will be reviewed on a rolling basis, please apply now to avoid disappointment

Apply now for more information or an informal chat about the role.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Interim Reward & Compensation Specialist - Healthcare Sector
£300-£400/day | London (Hybrid) | Immediate Start
We're working with a leading organisation in the healthcare space to appoint an experienced Reward & Compensation professional for an interim assignment. This is a high-impact role suited to someone with a strong background in either the NHS or the private medical sector.

Key Requirements:

• Proven experience in Compensation & Benefits strategy, benchmarking, and delivery
• Strong understanding of NHS pay structures or private healthcare reward frameworks
• Expertise in job evaluation, salary banding, and benefits harmonisation
• Confident stakeholder engagement and HR systems knowledge
• Immediate availability

The Role:

• Lead reward and compensation initiatives across the organisation
• Support policy development and pay reviews
• Advise on healthcare-specific reward models
• Collaborate with HR and Finance teams to deliver strategic outcomes

This is a fast-paced opportunity to make a meaningful impact on a respected healthcare provider. If you or someone in your network is interested, please get in touch today.
What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Animals Asia: Philanthropy Manager (UK/Europe Lead)
Location: UK or EU home based.
Salary: £50,000 per annum
Contract: Full-time, Permanent

At Animals Asia, we don’t just talk about compassion – we live it. Every. Single. Day. We're on a powerful mission to end cruelty and restore respect for animals across Asia. Best known for our pioneering work to end bear bile farming, we also run life-saving sanctuaries in China and Vietnam and push for long-term, sustainable change. With 400+ passionate changemakers around the globe, our movement is growing fast – and we need YOU to help lead the charge.
We’re on the hunt for an experienced major gift fundraiser to lead our philanthropy activities in the UK and EU – you will have an exceptional ability to build and maintain relationships with key existing stakeholders as well as potential new donors to help us grow our giving community in the region and supercharge our impact for animals.
 

What You’ll Do:
As our new Philanthropy Lead for the UK and EU, you’ll:

• Develop and implement strategies to cultivate, solicit and steward donors to support the charity.
• Manage a pipeline of high-net-worth individuals.
• Build strong, long-term relationships, providing exceptional donor experience, while focusing on new business research and growing your portfolio of five, six and seven figure donors.
• Deputise for other philanthropy managers where required and share your experience and ambition with the wider philanthropy team.

Who You Are:
You will have expertise and a track record in major gift fundraising, relationship management and prospect research, as well as be able to demonstrate superb donor care. You will also be an authentic and confident leader who can build a genuine and long-lasting connection between donors and Animals Asia. You will have superb communication and project management skills, and will have the ability to work flexible hours to accommodate global time-zones and travel domestically and internationally.
You thrive in remote teams, know your way around CRMs, and you’re 100% aligned with our values: Empathy. Respect. Courage. Tenacity. Most of all? You care deeply about animal welfare – and you’re ready to turn that passion into progress.

Closing date: Monday 8th September, 9am BST.

About the National Pro Bono Centre:

The National Pro Bono Centre brings together charities dedicated to providing pro bono legal services and improving access to justice. We serve as a central resource for charities who help people seeking free legal advice and representation. Our work fosters collaboration, coordination, and improved service delivery among stakeholders in the pro bono sector. Through our work, the Centre supports the wide range of pro bono projects and brokerage which charities provide; helping individuals and communities all over England and Wales get access to justice.

The role:

To build on our achievements, we are looking for someone to lead on strategy, to promote collaboration and coordination across the sector, to maintain and develop relationships with key stakeholders, and to oversee and lead on the growth and development of our portfolio of projects and activities. 

Key Responsibilities:

• Strategic leadership – Continuing to develop NPBC’s strategy in accordance with the vision, mission, strategic priorities, and values of the charity, working together with the Board of Trustees, staff, and our key stakeholders.
• Operational management - Ensuring that the organisation is run efficiently, with robust financial controls.  Managing the small team (3 permanent employees and 3 contractors).  Working with the team on projects and events management.
• Fundraising – Leading on fundraising and building and developing the relationship between NPBC and existing sponsors, as well as seeking out and building relationships with new and potential sponsors.
• Communications - Representing the NPBC in the promotion of its mission, vision and aims externally.
• Governance - Ensuring that the charity is well administered and working with the Board of Trustees to meet its legal, statutory, and regulatory responsibilities.

About you:

We are looking for a strategic planner with a proven record of leading teams or organisations to deliver high quality results.  You will need to be able to demonstrate a strong track record of fundraising through commercial sponsorship and developing lasting relationships with key stakeholder partners to achieve this.

The successful candidate will possess the following skills and qualities:

• Strategic thinker with the ability to develop and articulate a clear vision.
• Leadership style, which encourages, motivates, inspires and develops staff.
• Excellent communicator (both orally and in writing) with effective listening, influencing and negotiation skills.
• An understanding of the key measures of financial management and control in a challenging environment.
• Effective decision-making skills with excellent analytical and problem-solving abilities.
• Excellent administrative, organisational and IT skills.
• Intellectual rigour, financial acumen and the ability to accurately analyse and explain complex issues.

Applications

To apply for the role, please submit a copy of your CV with a covering letter. We appreciate that AI can be useful as a tool, particularly if English is your second language. However, we discourage the use of AI for writing CVs and cover letters as, in our experience, it results in a generic voice that does not communicate the unique strengths and motivations of candidates.

Equal Opportunities Statement

We are committed to creating an inclusive environment for all who work with us and strongly encourage applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender, gender identity, gender reassignment, marital and civil partnership status, neurodiversity, pregnancy, religion or belief, sexual orientation and socio-economic background.

Data Protection

By applying for this role and sending your covering letter and CV you consent to NPBC using and keeping information about you or by third parties, e.g. referees relating to your application or future employment. This information will be used solely in the recruitment process. For unsuccessful candidates, the information will be destroyed within 6 months unless you have consented to extend this period.

Harris Hill is delighted to be partnering with a fantastic membership body to recruit their new Executive Assistant to the CEO.

This is a unique opportunity to step into a pivotal role at the heart of a respected international membership body, working directly with the Chief Executive, the President, and the Board of Trustees. The current postholder will be retiring in 2026, and as such, the successful candidate will benefit from a substantial handover period, ensuring a smooth transition and excellent preparation for success.

The position is a permanent, full-time role, offered on a hybrid basis with three days per week based in the Rugby office.

The Executive Assistant will be the key point of coordination for the CEO’s office, providing high-level executive and secretarial support across a wide range of responsibilities. This includes managing correspondence and reports on behalf of the CEO and President, ensuring they are fully briefed ahead of meetings and events, and maintaining seamless communication with the Board of Trustees. The role also involves supporting Board processes, facilitating inductions and development, and coordinating high-profile events such as the Annual General Meeting and the Presidential Address. As the trusted aide to both the CEO and President, you will be relied upon to act with initiative and judgement, occasionally making decisions and delegating on their behalf. The role also carries responsibility for coordinating leadership meetings, managing projects, and maintaining accurate and accessible records that capture both current business and the institution’s history.

The successful candidate will bring proven experience as an Executive Assistant or Personal Assistant at senior level, ideally within a charity, membership, or professional body. You will be highly organised and proactive, comfortable juggling multiple priorities, and confident in building relationships with stakeholders at all levels. Strong communication skills, both written and verbal, are essential, alongside the ability to handle sensitive information with the utmost discretion. Advanced proficiency in Microsoft Office and the wider Microsoft 365 suite is expected, and you will be adept at drafting reports, formal minutes, and correspondence to a high standard. Above all, this role calls for someone who can balance meticulous attention to detail with the ability to see the bigger picture. You will be solutions-focused, resilient under pressure, and motivated by continuous improvement.

To apply, please submit your up-to-date CV  by the 9th of September 2025 at 23:59.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Location: Hybrid, Old Street, London
Department: Major Partnerships
Salary: £47,349 per annum
Hours: 34.5 hours per week
Contract Type: Fixed-term for 12 months (maternity cover)
 
Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.
 
We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
 
A rewarding and exciting opportunity has arisen for an experienced Major Donor Manager to join the Philanthropic Partnerships Team in the Major Partnerships Unit (MPU) for a 12-month maternity cover role.
 
As Major Donor Manager you will lead the major donor team whilst managing three major donor officers. You will be responsible for leading the team to deliver excellent account management and stewardship of the major donor portfolio, contributing to our goal of sustaining and increasing income from high-net-worth individuals. You will also support the team to identify, research and cultivate relationships with new prospects.
 
You will have substantial experience of successfully creating and managing relationships with donors to secure high value gifts. Your strong interpersonal and communication skills will enable you to build relationships, negotiate, influence and collaborate with stakeholders, and you will have excellent problem solving and analytical skills.
 
If this sounds like you, and you have a passion for our values, feminist leadership principles and vision, we would love for you to apply!
 
This is an exciting time to join a high achieving team with lots of ambitious projects under way including the rollout of a new giving circle product and execution of an excellent high-value events programme.
 
For further detail of this role, please see the job profile.
 
The deadline for applications is 23:59 on Sunday 7 September 2025
 
First round interviews will take place on 24 - 25 September
Second round interviews will take place on 30 September
 
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
 
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
 
REF-223526

Our client offers a range of quality, exciting and inclusive short break clubs and activities across Surrey and West Sussex for children and young people aged 5-17 with a disability and additional needs. They are now looking to recruit 2 Senior Children's Disability Coordinators (one for Reigate/one for Epsom), to oversee the delivery of high quality, stimulating, safe services for a range of children and young people.

As Senior Disability Coordinator you will plan and deliver a structured programme of enjoyable, recreational, high-quality activities to meet the needs of children and young people with additional needs and disabilities who attend Short Breaks clubs. You will coordinate and take responsibility for the planning, allocation of places, and sufficient staffing to ensure safe delivery of Short Breaks clubs, and will assist in the recruitment, training and ongoing development of the Disability staff team. You will h ave responsibility for processing new referrals, initial assessments, individual care plans and any associated risk assessments or specialist plans to ensure individual needs are met.

This exciting and rewarding role will require a passion for working with SEND as well as excellent coordination skills to manage the delivery of high quality, stimulating, safe services. To apply for this role, you must have demonstrable experience of working with children and young people with a range of disabilities or additional needs and will ideally have a minimum of a Level 3 professional qualification in Childcare, Disability, Health or Social Care or Education (or equivalent).

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below. Applications will be reviewed, and interviews scheduled with the client on an ongoing basis.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

Please note, this role will be 35 hours per week:

Term time hours: Tuesday-Saturday, or Wednesday- Sunday (09:00 - 17:00) on a rota basis with one weekend day each week (max 35 weeks) / School holidays hours: Monday-Friday (09:00 - 17:00) (minimum 17 weeks)

Benefits:

Free Gym Membership: the post holder will be entitled to free use of our client's fitness centre, and half price childcare for dependents.

Free Parking on-site

Pension Contribution

Do you love turning research into real-world impact? Are you a hands-on researcher who thrives on delivering high-quality insight that drives decisions?

If so, you could be the Research and Insight Manager we’re looking for.

About the role

As Research and Insight Manager, you’ll play a key role in championing the voice of our customers, making sure their needs, views and expectations are fully understood and placed at the heart of everything we do at British Heart Foundation (BHF).

You’ll work closely with teams across the organisation, including brand and marketing, fundraising, retail and medical, acting as their research insight partner. You’ll help shape insight plans, lead research projects, and deliver findings that directly inform strategic and operational decisions.

In this role, you’ll be responsible for:

• Partnering with colleagues to convert complex and diverse business needs into focused insight plans, aligning the right research mix to products, audiences and priorities
• Managing research projects from start to finish,  ensuring they’re delivered on time, within budget and to a high standard
• Making insights accessible, engaging and actionable for colleagues across BHF
• Influencing decision-making by embedding customer insight into everyday thinking
• Identifying opportunities to improve research processes and ways of working

You’ll be part of our Customer Insight and Analysis team, a collaborative group of researchers and analysts. Together, we ensure BHF’s strategy is driven by high-quality, timely intelligence, and that colleagues across the organisation have access to the insight they need to grow, innovate and improve our products and services.

Working arrangements

We are recruiting two Research and Insight Managers; one on permanent basis and one as 12-month Fixed Term Contract. 

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you’ll need to work in a flexible way to unlock your best work for our cause.

About you

You’ll bring solid experience from a dedicated market or social research role, whether client-side or agency,  with a strong track record of using a broad range of qualitative, quantitative and secondary research methods such as surveys, focus groups and interviews. You’ve led a wide variety of projects, including brand tracking, customer satisfaction, creative testing and proposition development, and you’re confident working across different business areas to meet a range of organisational needs.

You’re comfortable managing research from start to finish – from writing briefs and designing surveys or discussion guides, to overseeing fieldwork, conducting analysis and presenting findings. You’ve worked closely with external research agencies, managing procurement and delivery, and you know how to translate complex methodologies and data into clear, actionable insights that resonate with colleagues at all levels, including those without a research background.

You’ll bring:

• Expertise in selecting and tailoring research methods to varied business questions
• A deep understanding of ethical research practices, GDPR, and inclusive research approaches
• Strong questionnaire design skills and experience using survey software
• Excellent communication and consultancy skills, with the ability to influence and advise stakeholders at all levels
• Proven ability to manage multiple projects simultaneously, prioritising effectively and delivering to a high standard
• ​A proactive mindset, always looking for ways to improve processes and working practices

Experience in a health-related field, managing customer research communities or panels, and line management would be a bonus but it’s not essential.

Why join us?

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer. 

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 
 
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 

Benefits

We offer our staff generous benefits, such as: 

• 30 days annual leave plus bank holidays. 
•  Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them. 

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

Interview process

​
We are planning a two stage interview process, the first-stage interview will take place virtually via Microsoft Teams and are planned for w/c 1 September 2025.

Second-stage interviews are planned to be held at our London office (NW1 7AW) during the w/c 16th September 2025.
 

CEO

We are looking for an experienced leader to join the charity in this part-time role.

Position: CEO

Location: Milton Keynes

Hours: Part-time, 3 days/22.5 hours per week

Salary: £65,000 pro rata

Contract: Permanent

Closing Date: 17 September 2025

The Role

The current CEO, Denise Stygal-Watson, has done a fantastic job since joining the charity over four years ago and will be handing over an organisation at an exciting time in its development. We have a strong senior management team in place, enjoy robust processes, solid reporting, accountability and financial rigour and, while there are inevitably challenges, there is everything to play for going forward.

Great work has already been done but the charity needs to continue to build its network, develop partnerships with local companies, as well as grow its donor income, including legacies, to build on its base of earned income from its retail revenue. Ambitious for our growth and commercially minded, our new CEO will have the opportunity to make a significant impact and to focus externally, to be the ambassador for Age UK Milton Keynes, to raise its profile and promote the opportunities available to the people and organisations who can benefit from partnering with us.

Main responsibilities include:

• Strategic leadership and vision
• To provide clear and forward-thinking leadership to ensure Age UK Milton Keynes remains resilient, relevant and impactful in a changing environment
• Financial leadership and fundraising
• To grow income from all sources, encouraging new avenues of income generation through services and growth.
• To be responsible for the effective, strong leadership and management of the staff, volunteers, the organisation and its resources.
• Governance and compliance
• Service development and delivery
• To actively promote, explore and develop ways of working with organisations and statutory agencies within Milton Keynes

If you feel you are the right person to join our board, we would be delighted to hear from you!

About You

We are looking for someone with a proven track record of leadership and management across a range of responsibilities at senior level – ideally gained in the corporate sector.

You will also have:

• Substantial experience of business planning development and delivery
• Financial acumen – experience of financial management and control, including budget oversight and cost control
• Knowledge, experience and understanding of strategic planning and service development planning; including facilitation, implementation and review/evaluation and organisational change
• Track record in driving and supporting fundraising growth, developing networks and working with funding partners
• Demonstration of influencing and developing relationship with key stakeholders and senior opinion leaders including local authority or similar
• Track record as a leader of people, creating positive affirming environments for successful teams and an inclusive organisation

The Organisation

Age UK Milton Keynes was established in June 1978 as Age Concern and became Age UK Milton Keynes when Age Concern and Help the Aged were merged in 2011. Age UK Milton Keynes is a local independent charity working to improve the quality of life for all older people living in Milton Keynes.

At Age UK Milton Keynes we are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee/volunteer to feel respected and able to give their best. In the search for our new CEO we would be particularly pleased to receive applications from people who come from groups that are often underrepresented, knowing that our work only benefits from a truly diverse staff team.

You may have experience in other areas such as COO, CEO, Chief Operating Officer, Chief Executive Officer, Managing Director, Deputy CEO, Deputy COO.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Unique opportunity to get involved in a conflict resolution and peace building organisation based in central London with responsibility for working to ensure that income meets the organisation’s needs, and in support of achieving the strategic objectives through the development and management of fundraising and donor relations.

The Senior Funding and Development Officer plays a key role at DPI, working to ensure that income meets the organisation’s needs, and in support of achieving the strategic objectives through the development and management of fundraising and donor relations.

The Senior Funding and Development Officer is responsible for identifying and pursuing diverse funding streams; writing applications, reporting back and progress letters to meet existing and future funders’ guidelines; monitoring the implementation of projects to ensure funders’ guidelines are met; and liaising with funders and other stakeholders. The Senior Funding and Development Officer  works closely with the Finance Officer to ensure timely and accurate financial reporting to donors.

The Senior Funding and Development Officer  collaborates with Programmes  Officers with regards to expenditure across budget lines to ensure compliance with grant contracts and grants periods. Senior Funding and Development Officer assists the Finance Manager with audit preparations of accounts at the end of the financial year and ensures the timely drafting of the Trustee report.

TheSenior Funding and Development Officer works closely with the Chief Executive Officer, the Finance Manager in the preparation and presentation of the annual organisational budget.

Key Responsibilities

Fundraising and Grants Administration

• Leads the development and delivery of short, medium and long-term fundraising strategies for DPI
• Identifies and nurtures the successful implementation of appropriate grant funding and contracting
• Researches and assesses DPI’s eligibility in line with DPI strategy and donor criteria
• Produces and submits grants proposals, expressions of interest and donor reports
• Oversees compliance with funding requirement to ensure that deadlines and criteria for donor reporting are met, including financial reporting in close collaboration with the Finance Manager

Donor Relations

• Manages and develops external relationships as a representative of DPI, attending meetings and public events where necessary
• Follows up with potential donors to open up new funding opportunities
• Conducts regular updates with current donors to maintain and strengthen relationships
• Prepares and oversees the dissemination of external materials such as the Quarterly Update and Trustee Report to all relevant contacts
• Prepares background information ahead of DPI meetings with donors and prospective donors
• Oversees donor communication history, ensuring that notes and information are logged and shared accordingly

Project Development and Monitoring and Evaluation

• Leads process and system improvements/developments to ensure that all DPI material shared externally is of good quality, in line with the strategy and structure of the organisation
• Reviews all programme activities in line with the external environment and donor requirements to ensure sustainability and identify growth opportunities
• Assists the CEO and Programmes team to develop organisational work plan to ensure that all activities and research comply with grant applications and donor obligation
• Develops M&E and risk assessment frameworks to carry out monitoring and evaluation of activities to measure outcomes and the impact in relation to our strategic aims, and acting to make improvements if required
• Establishes close working relationships and develop efficient systems with key individuals in the programmes, research and finance functions, to access knowledge and information needed for funding propositions and reporting
• Maintains close collaboration with DPI staff to ensure sound project management, including by ensuring regular M&E meetings with programmes team are conducted to ensure that donor requirements and output standards are met

Financial Management

• Helps to develop and implement the organisation’s financial planning, budgeting and reporting processes along with the Finance Manager and the CEO
• Collaborates with Programmes Officers with regards to the allocation of expenditure across budget lines and donors, to ensure compliance with grant contracts.
• Assists the Finance Manager in their work on audit preparations of accounts at the end of the financial year, and ensures the timely drafting of the Trustee report
• Works closely with the Chief Executive Officer, the Finance Manager  in the preparation and presentation of the annual organisational budget.
• Ensures that the Chief Executive Officer, and all members of staff, are kept aware of their obligations and opportunities in relation to donors

Administrative Tasks

• Maintains an accurate record of donor information
• Ensures an effective and clean S-drive structure for files relating to grants and fundraising, including financial reports

                                                                                Person Specification
Essential
• The ideal candidate will have at least 3 years experience  in grant administration, ideally with a focus on governmental and intergovernmental funding with strong numerical skills and some budgeting experience.

• A sound and current knowledge of funding streams via the UK, EU and UN or similar.

• Excellent communication skills, both written and oral, including evidence of structured thinking and the ability to inspire confidence and enthusiasm in others
• Self-starter with the ability to initiate projects and see them through to successful completion
• Ability to work independently, but also as part of a small team, on different projects
• Ability to work well under pressure and to tight deadlines
• Strong time management and organisational skills, ability to prioritise, pay attention to detail and attend to multiple assignments
• The flexibility, creativity, judgment and humour needed to work effectively in cross cultural settings
• Good interpersonal abilities for networking and interaction with high level stakeholders at DPI events
• Fluency in English
• Familiarity with Microsoft Office applications (Word, PowerPoint, Excel), plus Outlook
• Ability to manage working relationships remotely

                                                                            Desirable

• Experience or interest in trust and government fundraising in relation to human rights, peace building and conflict resolution or similar fields
• Knowledge of the political situation in the areas of DPI’s current programmes
• An interest in peacebuilding, conflict resolution and transitional justice

                                                               

Applications will be considered on a rolling basis with the final deadline set as the 29th August 2025.

                                                          Equal Opportunities  

DPI maintains employment policies which ensure that no one is unfairly discriminated against, whether directly or indirectly, on any grounds including race, ethnic origin, culture, gender, sexuality, disability, age or religion. These policies will apply in relation to all those involved in the work of the organisation including paid staff, trainees, consultants, interns, volunteers, those offering se