Support work jobs

About the role:

This is not a role where you sit on the sidelines. This is a role where you show up, stand alongside women, and help create the kind of safety and belief that many have never experienced before.

In our Women’s Respite Service in Camden, you’ll be working with women who have faced abuse, exploitation and homelessness, often after systems have let them down. You’ll be part of a space that feels different. A space where women are listened to, where their experiences are understood, and where they can begin to rebuild a sense of control over their lives.

No two days will look the same. One moment you might be de-escalating a sensitive situation, the next you’re advocating with services, or sitting alongside someone as they begin to make sense of what they’ve been through. You’ll use your understanding of trauma, gender informed practice and the realities of violence against women and girls to shape how support is delivered, making sure every interaction is grounded in safety, dignity and respect.

You’ll hold a small but complex caseload, working intensively with women to build trust, navigate risk and move towards stability and independence. You won’t give up easily. You’ll stay curious, creative and persistent, even when progress feels slow or uncertain.

As a senior in the team, your impact goes further. You’ll lead by example, guiding colleagues through complex situations and helping to embed a way of working that truly recognises what women have experienced and what they need to move forward. You’ll help shape a service that doesn’t just respond to crisis, but creates real, lasting change.

For roles in our women's services we ask for applications from Women only. For occupational requirement reasons (exemption under the Equality Act 2010; Schedule 9 Part 1). 

About you:

• You have experience supporting women who have faced abuse, exploitation and multiple disadvantage, and you understand how this shapes trust, behaviour and recovery
• You build relationships that feel safe, consistent and real, even when someone has every reason not to trust
• You stay grounded in challenging moments, able to respond calmly, think clearly and make sound decisions when risk is high
• You bring strong judgement and confidence in complex casework, and you’re comfortable guiding others to deliver high quality, consistent support
• You’re persistent, resourceful and proactive, able to advocate, challenge systems and keep moving things forward for the women you support

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 17th May at midnight at midnight

Interview date: Tuesday 26th and Wednesday 27th May online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

At Endometriosis UK, we are passionate about driving political change for the 1 in 10 women and those assigned female at birth living with endometriosis in the UK. This role will play an instrumental role in supporting the campaigns and policy function within the wider Communications Team.

This will be a busy, varied and important role working closely with the Policy and Campaigns Manager and Head of Campaigns and Communications to provide administration and wider support for the charity’s growing policy and campaigns function. This will include contributing to the production of government consultation responses, writing letters to politicians, producing background briefings ahead of parliamentary meetings and taking responsibility for political monitoring and informing the team of any engagement opportunities. A key part of the role will also be providing administration support for the policy function of the charity and the Head of Communications and Campaigns, including administrative support for the All-Party-Parliamentary Group on Endometriosis which Endometriosis UK provides secretariat support for. Tasks will include writing minutes, helping produce briefing papers, and booking events and meeting rooms.

You will also be the first point of call for our campaign supporters and will be aiding our supporters to take campaign actions through the drafting and creation of e-actions using Engaging Networks. You will be an exciting opportunity to help build our campaigning work and work towards the goals of our new 2025 organisational strategy.

Closing date for applications is Monday 25th May at 5pm. Interview date will be Tuesday 2nd June 2026 at our offices in London Bridge.

Please note that for capacity reasons, we are only able to get back to successful candidates on the status of their application.

Supporter Relations Executive

The Supporter Relations and Fundraising Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance, in order to ensure a first-class supporter experience.

The Supporter Relations Executive will be responsible for delivering supporter facing engagement activities ensuring delivery of an excellent experience for every contact, recognise opportunities to increase supporter loyalty, and generate the maximum amount of income for dementia research. This role primarily works within the Supporter Relations sub- team alongside other Executives. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also carry out donation processing and other operational tasks relating to supporter activities, where required.

We have 2 roles available. 

Key Responsibilities:

Supporter Enquiry Management

· Provide exceptional supporter care, ensuring every supporter and member of the public enjoys an outstanding experience when engaging with the charity, in all communications: inbound telephone calls, emails, social media messages and enquiries by post.

· Respond to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials, within a timely and professional manner. 

· Receive and respond to feedback and complaints from members of the public and supporters, as the first point of contact in the team, escalating where required.

· Ensure the integrity of the CRM database, Salesforce, by amending supporter records accurately, including coding of and processing donations.

· Promote fundraising, engagement and retention opportunities when communicating with supporters, using a range of initiatives to explain the positive impact of their donations in contributing to the charity mission, ‘for a cure’.

· Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and Data Protection Act.

Supporter Stewardship:

· Engage in outbound telephone calls and written communications to increase the value of, or to retain supporters; this will include thanking, stewardship activity, obtaining Gift Aid declarations and vulnerability checks.

· Support the Fundraising Relationship team to manage accounts specific to their regions, to ensure excellent supporter stewardship.

· Effectively and consistently seek opportunities to build networks among our fundraising community, ensuring these are directed to appropriate fundraising teams.

· Seek opportunities for repeat fundraising, by identifying opportunities and engaging with supporters as part of our re-engagement process.

· Manage the supporter follow‑up process to ensure funds are received promptly and accurately. 

·  Engage supporters in the best practice in ‘in aid of’ fundraising policies and deliver promotion of this opportunity.

Knowledge, skills and experience needed:

· Experience of working in a customer facing role.

· Experience of handling queries and complaints.

· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.

· Excellent written and spoken communication skills.

· Confident and engaging telephone manner.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· A professional and hard-working team player with a positive and collaborative work ethic.

· Outgoing, enthusiastic and able to remain calm under pressure

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £24,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 25th May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Dual Diagnosis service in Brent.

Sounds great, what will I be doing?

We are looking for a dedicated team member to empower service users in building independence and engaging confidently with professionals such as mental health teams, social workers, housing providers and employment services. You will play a key role in assessing support needs, advocating for service users, and ensuring smooth transitions between different levels of support. The role involves developing co-produced group activities, peer networks and community-based opportunities, while encouraging meaningful engagement and local support networks. You will also manage referrals, assessments and reviews, monitor wellbeing and safety, and contribute flexibly to the wider team. Strong administration, accurate record-keeping and a commitment to safeguarding and confidentiality are essential.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

The ideal candidate will have experience working with individuals with mental health and/or dual diagnosis needs in either paid or voluntary roles. They will be able to learn quickly, gather and process information, make informed decisions, and maintain accurate records within confidentiality guidelines. The role requires the ability to work with individuals who may display challenging behaviour, using a calm, non-judgemental, solution-focused approach to defuse difficult situations and support positive change. Candidates should be optimistic about clients' capacity to change, able to work collaboratively to solve problems, and adaptable to a sometimes chaotic or pressured environment. A clear understanding of safeguarding principles and the ability to address concerns appropriately is essential, alongside a willingness to work unsociable hours, including early, late, and occasional weekend shifts as part of a team rota.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role.

Join us as a Supporter Care Advisor
The National Autistic Society helps create a world that works for autistic people and within National Programmes, we champion the rights and interests of autistic people and their families, making sure national policies and legislation reflect their needs. We have a rewarding opportunity for a Supporter Care Advisor within the Fundraising Operations team. If you share our values and want to make a difference, we’d love to hear from you.
Visit our website to find out more about who we are:

About the Team
The Supporter Care team plays a vital role in the charity, working closely with several teams across the organisation. As a small, dynamic and evolving team, we are often the first point of contact for our supporters. We pride ourselves on providing a warm, efficient and high-quality service, ensuring every interaction leaves people feeling valued, listened to and supported.

About the Role
The Supporter Care Advisor is a varied and rewarding role, playing a key part within the Commercial Development and Support department. You will be the first point of contact for members, fundraisers and supporters, delivering a first-class service across a range of enquiries by phone, email and post.  

Working within a small and supportive team, this role suits someone with strong communication and problem-solving skills and a genuine passion for excellent customer service.

What You’ll Do 

• Act as the first point of contact for enquiries relating to membership, fundraising, events and other supporter-related matters 
• Provide high-quality supporter care by sharing accurate information, resolving issues effectively and managing enquiries through to completion, ensuring supporters feel informed and valued.  
• Work collaboratively across the organisation and will represent the voice of our supporters, helping to ensure their needs are understood and met. 
• Maintain accurate records on our databases and follow written procedures and policies to ensure the delivery of a consistent, reliable and high-quality service.

What We’re Looking For 

 The ideal candidate will bring: 

• Excellent written and verbal communication skills, with the confidence to engage with a wide range of people 
• Strong customer service skills and a genuine commitment to delivering a positive supporter experience 
• A high level of organisation, with the ability to manage multiple enquiries and competing priorities effectively 
• A logical and methodical approach, with strong problem-solving skills and attention to detail 

This advert is for a full-time, permanent position at 35 hours per week – Monday to Friday (9am-5pm). 

This role is hybrid (London Head Office and home-based), with a minimum of 1 day/week in the office. 

What we can offer you

• Pension – Auto-enrolled pension scheme. 
• Annual Leave – 33 days (including public holidays). You can buy or sell leave each year. 
• Training – Great induction and training, including autism training. 
• Discounts – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple). 
• Healthcare – Cash plan for permanent staff. 
• Life Assurance – 2x your base salary. 
• Flexible Benefits – Options like private health, dental insurance, holiday trading, enhanced pension. 
• Support – 24-hour Employee Assistance Programme and counselling. 
• Mindfulness – Free Headspace app for you and up to 3 family/friends. 
• Blue Light Card – Eligibility for discounts. 

About our application process

You will be required to upload your CV. If you are providing a supporting statement, please consider the following: 

• Look at the job description and person specification.
• Tell us how your skills and experience match the role.
• Give examples if you can.

We might close this job advert early if we get lots of suitable applications.

To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if its applicable to your role.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people. 

We are an equal opportunities employer and part of the Disability Confident Employer scheme.  

Important Information

Agencies need not apply.

Please note the National Autistic Society are unable to provide sponsorship for Visas.

37.5 hours per week / permanent / working onsite / this role operates on a seven‑day rolling rota following a four‑on, four‑off shift pattern. Shifts will include evenings, weekends and bank holidays. Working hours are either 8pm to 7am or 9pm to 8am and are subject to ongoing review.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

We are looking for a Housing Night Worker to join our 16+ Older Looked After Young People (OLYP), Care Leavers and Unaccompanied Asylum-Seeking Children (UASC) services. In this role, you will help ensure the safety, security and wellbeing of our residents by providing a friendly and reassuring presence within the service at night. You will manage challenging situations calmly and professionally, while keeping essential administrative tasks and housekeeping duties running smoothly.

Our OLYP services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support workers, Night workers and additional Bank workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building.

What you will be doing

This is more than a night shift role - it’s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop.

Main areas of responsibilities are:

Safety and security

• Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night.
• Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements.
• Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. 

Resident engagement

• Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills.
• Encourage residents to share their views and engage with available services and opportunities.
• Assist with evening groupwork sessions that promote learning, wellbeing and positive development.

Administration and housekeeping

• Complete essential admin tasks including data entry, case notes and record management.
• Carry out routine health and safety, compliance and room checks.
• Log maintenance issues to ensure the building remains safe and well maintained.

General

• Work collaboratively on a four‑on, four‑off rota, providing consistent, non‑judgemental support overnight.
• Maintain a calm, professional approach and handle challenging situations effectively.
• Take part in ongoing training and reflective practice to support psychologically informed care.

This role involves lone working, so you will need to be confident in decision‑making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared.

If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for.

About You

A dynamic role for someone passionate, empathetic and committed to young people’s development.

Experience and knowledge

• Experience in a customer‑facing role, staying calm and solutions‑focused during challenging situations.
• An understanding of the needs and experiences of young people and adults at risk.
• Awareness of trauma and the ability to work in a strengths‑based, compassionate way.
• Confidence in accurate record‑keeping, including incident logs and health and safety checks.
• Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided).

Skills and abilities

• Clear verbal and written communication, with accurate handovers for day‑time colleagues.
• Strong interpersonal skills, able to build positive relationships.
• Comfortable lone‑working, using initiative, and working as part of a team.
• Competent IT skills, including Microsoft 365 and basic system navigation (training provided).
• Ability to de‑escalate situations and manage challenging behaviour calmly.
• You will bring an awareness of the challenges young people face and the ability to connect with them positively 

CLOSING DATE: Sunday 31 May 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

Location:MSSC National Support Centre, 200b Lambeth Road, London SE1 7JY

Contract: 35 hours per week

Salary: £27,300 gross per annum

Closing Date: Monday 25 May 2026

Interviews: Assessment Day at MSSC NSC on Monday 1 June 2026

Are you passionate about supporting volunteers and looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Volunteer Support Officer with proven administrative and IT skills to join our busy Volunteer Support team based at our National Support Centre.

This role plays a vital part in supporting the smooth and safe onboarding of adult volunteers within Sea Cadets. As a key member of the Volunteer Support Team, you will ensure that all administrative processes are completed. You will act as a first point of contact for volunteer enquiries, maintain high quality records throughout volunteers’ membership, maintaining MSSC’s commitment to safer recruitment and compliance.

Responsibilities

• Support the processing of adult volunteer applications to join Sea Cadets, ensuring all personnel records are accurately updated on the CRM system.
• Review and approve volunteer references in line with MSSC’s Safer Recruitment Policy.
• Administer the enhanced disclosure process, acting as an MSSC counter-signatory.
• Process grants and claims relating to volunteer uniform allowances.
• Review and submit applications for UKSV Security Clearances and MOD 90 ID Cards.
• Respond to all Volunteer Support enquiries received by MSSC via email, post, and phone.

Requirements

• Experience working in a customer‑focused role, handling a wide range of enquiries by phone and email, including challenging conversations.
• Excellent IT proficiency, particularly in Microsoft Excel and Outlook.
• Experience using data protection procedures and handling confidential information appropriately.
• Experience organising own workload and managing deadlines effectively.

Desirable

• Experience of database inputting, record maintenance, and data management.
• Experience working with volunteers.

Benefits

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks.

Support Mentor

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

Job Title: Support Mentor (FTC)

Location: Luton. Unfortunately, this service does not have step free access.

Salary: £24,500

Shift Pattern: Fixed Term contract until May 2028. 37.5 hours per week Monday to Sunday on a rota which can range between 08:00 - 20:00  You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays.

About the Role

We are looking for a dedicated team to deliver person centred and bespoke trauma informed support to vulnerable women in Luton. This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. Through stable, person-centred care, you'll play a vital role in empowering women to rebuild their lives and embrace brighter futures. 

In this role, as a Support Mentor, you will work within a 24 hour service which provided person centred support to our residents, working to ensure the safety and wellbeing. Our residents have experienced multiple forms of exclusion, such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and enduring high levels of violence and coercion. You will build trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins. Your role will focus on empowering our residents to take control over their lives and meet their personal goals

 Responsibilities include:

• Holding a caseload, conducting key work sessions which are personable to resident needs
• Carry out regular welfare checks, safeguarding checks, and general living checks
• Encourage residents to take part in activities and events both within the service and the community
• Keep support plans up to date on a regular basis
• Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins.
• Focusing on empowering our residents to take control over their lives and meet their personal goals

About You

We are passionate about working in a supportive, solution focused and trauma informed way to support our residents and participants to make and sustain positive change. The successful candidate will work as part of a team to deliver exceptional support to women at a particularly challenging time in their lives. We are looking for passionate, motivated and proactive individuals who are dedicated to making a positive difference.

• Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
• Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
• Ability to show empathy and compassion to our residents, and different challenges they face
• Experience working with, or thorough understanding of, domestic abuse and the systemic barriers faced by women.
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Context

Childhood First enables children and young people to recover from early life abuse and relational trauma, to enjoy life and to achieve their potential. We do this through the provision of specialist therapeutic residential care and treatment, together with family and network support.

Greenfields House is a specialist residential children’s home providing a programme of care, treatment and education for up to ten children aged between 5 and 13 years.

Role Description

The role of the Placement and Family Support Worker is to directly support, maintain and develop the network around the child, liaising, building relationships and communicating between multiple agencies and multi-disciplinary roles, these include, the local authority, social workers, family members, carers and significant others and the child in placement.

Within the community, the role is closely linked with each child in placement and will closely work with the Community Director and the senior management team to ensure that it meets the therapeutic and educational needs and interests of each child. This will necessarily include working closely with professionals and developing their expertise in a psychoanalytic-systemic approach to care, education and treatment.

Responsibilities include:

• Ensure that plans for the process of assessment, co-ordination and delivery of placement and family support and transition plans are developed and managed on a day-to-day basis to agreed standards.
• Co-ordinate and facilitate contact arrangements, linking with networks and families in a manner which is integrated with the community’s existing relationship and contribute to and develop its professional effectiveness.
• Contribute to the holistic assessment of needs of children, families and networks.
• Devise and develop tailored packages of support based on assessment.

We would like to hear from you if you have a Level 3 qualification or substantial work experience related to social care, social work, family support or early help. The ideal candidate will also have experience working with children, adolescents and families and have knowledge of parenting skills.

Benefits:

• 25 days annual leave plus public holidays (pro rata)
• Health benefit package and life assurance
• Up to 6% pension contributions

Closing date: Friday, 15 May 2026

Interview Date: Tuesday, 19 May 2026

To apply Please submit your CV with a covering letter describing your suitability for this role or complete the application questions below.

Childhood First is committed to safeguarding children. We follow safer recruitment guidelines and all appointments will be subject to a satisfactory Enhanced DBS and references.

We are looking for a Drop-in Support Worker to join the team at MASH as Maternity cover and provide support to women.

Using a gender and trauma-informed approach, the Drop-in Support Worker will manage our city centre Drop-in Centre and support the women who attend. This will involve managing volunteers, providing support and advice to women, and delivering a range of activities.

We believe in choice and empowerment, focusing on the material impact and reality of women’s lives, and how we can work with women to create the change that works for them. We hold a strong belief in women’s assets, talents, skills and abilities. Through our services we partner with women as they access and navigate services to aid recovery and realise their goals.

MASH is the only organisation in Greater Manchester which exists specifically to support women who sex work. Through our range of services we build trusted relationships with women to keep them safer, healthier and more equipped to take control of their lives.

To work with other members of the MASH team to achieve the following outcomes:
• To improve women’s health
• To improve women’s wellbeing
• To increase women’s safety
• To enable women to identify and achieve their goals
• Women who sex work are heard, understood and experience less stigma
• Other agencies and policymakers understand the needs of women

Secondment/Fixed Term opportunity until March 31st 2027

The Rough Sleeping Prevention Project (RSPP) works across Islington and Lambeth and provides a rapid response service, intervening to ensure no one needs to sleep rough.

What you'll be doing

In the role of a Support Assistant (known internally as Hub Assistant), you'll jointly manage the safe day to day running of the project with other members of the team and to provide basic support and advice to clients. You will also be the first point of contact for clients and visitors and coordinating the Health and Safety within the service. 

In this vital role, it is essential that you are flexible to work on the weekly rota to ensure services are accessible to those who are homeless, at the time they most need our support.

Working days are Monday – Friday. Exact hours to be agreed upon.

About you

We are always on the lookout for enthusiastic people to join us. If you have a genuine desire to support people to transform their lives you don’t need to have direct experience to succeed in these roles. Why not give it a go by joining the team to support our clients on their recovery journey?

You’ll have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations. We will provide you with the rest through our training and development programs, where you will develop the skills to provide high quality person centred support to clients.

If you have a good understanding of the complex issues faced by homeless people and the ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation we encourage you to apply!

How to apply 

To find out more and apply please click the apply button. 

Early application is advised, as we may close the vacancy earlier than advised should we receive a sufficient number of applications.

Closing date: 10am on 11th May 2026

Interview and assessments on: 21st May 2026

We are wanting to recruit a motivated and experienced support and recovery worker to support homeless and vulnerable guests at our daily drop-in, and in Hope House - our 4 bed supported house 

Responsibilities

Our support workers both work with guests in both Drop-in and in Hope House, but each takes a lead responsibility in one or the other of these projects. This post holder leads on the housing management responsibilities for Hope House.

Drop-in responsibilities :

· Welcome and assess first time guests, identifying priority needs.

· Signpost and support guests to access key statutory and voluntary services, especially housing, benefits, homelessness services etc

· Provide practical support and advice to guests , for example with helping with forms, bill enquiries, budgeting .

Hope House responsibilities

- Vet the suitability of potential residents and support them with their transition in/out of Hope House

· Hold weekly individual support sessions with residents

· Ensure tailored support plans (using Homeless Outcomes Star) are in place for each resident

· Identify “next step” housing options for residents and work with the residents to access these.

Oversee the safe and efficient running of Hope House, taking into account any relevant Supported Housing/ HMO specific requirements.

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.

About the role:

As a Project Worker within our Westminster Mental Health Accommodation Services or Wandsworth Properties, you’ll play a vital role in helping people find stability, confidence and a way forward. These are roles rooted in relationships - offering consistency, belief and practical support to people navigating some of life’s most challenging moments. You’ll work alongside residents to create a sense of safety and possibility, supporting them to feel more in control of their lives and their choices.

Working within supported accommodation, you’ll support people to build everyday skills, strengthen wellbeing and reconnect with opportunities that matter to them - whether that’s housing, health, learning, work or community life. You’ll hold a small caseload, developing personalised support and safety plans shaped by each person’s goals, strengths and experiences. Collaboration sits at the heart of the role: with residents, colleagues and partner services, all working together to create meaningful and lasting progress.

This role is for someone who believes in people and is ready to show up with curiosity, compassion and purpose. You’ll join a reflective, supportive team that values initiative, learning and shared responsibility. If you want a role where your work has real impact, where relationships matter and where you can help people move beyond survival towards independence and hope, apply now and bring your tenacity, care and ambition with you.

About you:

• You take a person-centred approach to your work, building trust and working alongside people to shape support that reflects their goals and priorities.
• You’re confident managing a small caseload, using assessment and good judgement to understand needs, risks and progress over time.
• You communicate clearly and work well with others, building strong relationships with colleagues and partner services to achieve the best outcomes.
• You understand the importance of safety, boundaries and accountability, and work in line with health and safety requirements, policies and procedures.
• You’re organised, reflective and committed to learning - keeping accurate records, protecting confidentiality and contributing to service improvement.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info: 

Closing date: Sunday 17th May at midnight

Interview date: Wednesday 27th and Thursday 28th May online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.