Support work jobs

Supporter Journey Lead

Salary:£36,880 - £41,439
Location: Home based with an expectation to travel as appropriate each month
Hours: Full Time – 35 Hours a week
Contract: Permanent 

We’re looking for a Supporter Journey Lead to join our Supporter Experience team.

This is a key role in shaping how supporters experience Help for Heroes across different journeys, touchpoints and moments that matter.

You’ll work with teams across Commercial to map, develop and improve supporter engagement journeys, turning strategy, insight and campaign learning into practical plans that strengthen relevance, supporter experience and long-term value.

About the Role

As Supporter Journey lead, you’ll lead the mapping, development and ongoing improvement of supporter engagement journeys across Commercial.

You’ll work with product owners, delivery teams and enabling colleagues to understand current journeys, define target journeys, identify pain points and opportunities, and turn strategy, audience insight and campaign learning into clear, practical plans.

In this role, you will:

• Map and maintain current and target supporter journeys across Commercial, defining key stages, touchpoints, triggers, handoffs and moments that matter.
• Run journey mapping, process discovery and improvement workshops to identify pain points, gaps, opportunities and inconsistencies.
• Work with product owners and relevant teams to define journey requirements for campaigns, communications, process changes, data capture and operational improvements.
• Coordinate with Digital/ESP, data, content, supporter care, fundraising and other teams to make sure journey changes are understood, aligned and deliverable.
• Help ensure audience segmentation is applied meaningfully, so content, asks and next steps are relevant to different supporter groups.
• Use campaign learning, supporter feedback and operational insight to identify where journeys should be adjusted, strengthened or simplified over time.

About You

Are you someone who enjoys understanding how people experience an organisation across different touchpoints, channels and moments?

Do you like bringing people together to map journeys, uncover pain points and turn ideas, insight and learning into practical improvements?

You’ll be confident working across supporter, customer or audience journeys, with a good understanding of how touchpoints, handoffs, segmentation and communications shape experience.

You’ll be comfortable working with product owners and delivery teams to define clear requirements, actions and workplans, while keeping activity aligned, realistic and deliverable.

You’ll also be someone who can use campaign learning, supporter feedback and basic performance information to identify where journeys could be strengthened, simplified or made more relevant.

Essentially, we’re looking for someone who is supporter-focused, organised, collaborative and practical — with the facilitation and relationship-building skills to help teams improve journeys and create better experiences over time.

About the Team

Supporter Experience is a newly formed department within Commercial, created to help us better understand, engage, support and motivate our supporters.

We’re a collaborative and developing team, working across Commercial to shape more joined-up, relevant and thoughtful supporter journeys.

This is an opportunity to help shape how the department develops from the beginning, bringing teams together to understand supporter needs, improve key moments and create stronger experiences over time.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: 5th July 2026

We reserve the right to close this vacancy early if we receive a high number of strong applications.

We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.

Family Support Worker

£24,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8K) and other excellent benefits

Dorset, Hampshire and parts of Wiltshire and Isle of Wight

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker on a full-time basis (35 hours, 5 days per week), to deliver a high-quality family support service as part of our Southampton Care Team to families in the local area, at a time where they need it most.

Reporting to the Family Support Manager of the Southampton Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness. You will enjoy responsibility for managing your own schedule, remaining flexible to the needs of the families on your caseload.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are proud to be a Best Companies Two-Star rated organisation, an outstanding place to work! As a Top 10 Charity, we have a range of fantastic benefits that we offer our employees, including:

· Control over your own schedule, based on the needs of families on your caseload, to balance home and working life

· Company car for front line care posts (car P11D value of £23,000-26,000, taxable benefit in kind of £6-£8k)

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Time off in Lieu

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Robust training and development programmes to support your learning and growth.

If you’d like to find out more about these benefits and working with us, please visit our why work with us page on our website.

More information about us and our recruitment process can be found in our Candidate Pack on our website.

Development opportunities:

As part of our learning and development Anne Harris Skills Development Programme we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Please disclose on your application form if you have used AI for any part of your job application.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Additional information:

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

The Senior Housing Advisor at SSAFA’s Glasgow’s Helping Heroes (GHH) leads the delivery of high‑quality, person‑centred housing and homelessness support for members of the Armed Forces community at risk of homelessness. The postholder provides professional oversight of housing advice, casework and tenancy sustainment, setting clear standards for inclusive practice and addressing barriers to housing.

The role involves supporting triage, allocating and monitoring caseloads, and guiding staff on complex and high‑risk cases. Alongside holding a caseload, the postholder focuses on quality assurance, escalation, problem‑solving and service development.

The postholder will oversee the use of rent deposit, first‑month rent and emergency accommodation funding, ensuring fair and transparent decision‑making, and contributes to tenancy sustainment outcomes, service planning and reporting. This role combines leadership with operational oversight, supporting staff development, safeguarding and data quality while playing a key role in preventing homelessness and supporting veterans to secure and sustain safe housing.

This is a community‑based role involving citywide travel, outreach work and home visits, requiring flexibility to respond to urgent or changing needs.

As a pet‑friendly service, GHH regularly supports beneficiaries who may have assistance or support animals.

About the Team

GHH, based at the Pearce Institute in Govan and delivered in partnership with SSAFA and Glasgow City Council, provides trusted support to serving personnel, veterans, and their families. Our trauma‑informed, holistic approach offers wraparound assistance that addresses housing needs alongside wider wellbeing challenges, helping beneficiaries build resilience and sustain long‑term housing solutions.

The service operates a gateway model, giving the Armed Forces community a single point of contact for housing, financial, employability and wider support.

You’ll be part of a highly collaborative network, working closely with local and national partners such as Citizens Advice Scotland, Veterans Housing Scotland, Erskine, Scottish Veterans Residences, Defence Medical Welfare Services, Homeless Casework Teams and Homeless Network Scotland. The role also involves attending stakeholder events that may occasionally fall outside of standard office hours.  

About you

You’ll be a proactive, organised and compassionate professional, with the resilience and judgement needed to thrive in a demanding, community‑focused role. You’ll have a clear commitment to improving outcomes for members of the Armed Forces community and a strong sense of integrity as priorities and demands change.

You’ll be confident managing your own workload while supporting and overseeing the work of others, creating a safe, supportive and accountable working environment. With a clear understanding of the pressures involved in working with people in crisis, you’ll be able to adapt your approach to risk, urgency and complexity, confidently managing high‑risk situations and supporting sound decision‑making. You’ll maintain high standards in safeguarding, data quality and professional boundaries at all times.

You’ll manage a varied caseload and deliver person‑centred support, working closely with local authorities, landlords and partner agencies. Strong communication, problem‑solving and organisational skills are essential.

A CIH Level 2 or 3 qualification is essential, alongside experience of delivering housing advice, homelessness prevention and/or tenancy sustainment support.

About SSAFA 

SSAFA, the Armed Forces charity, is a trusted source of support for the Armed Forces community in their time of need. In 2024, our dedicated teams of volunteers and employees supported more than 54,000 people through a wide range of services. This includes veterans, serving personnel (regulars and reserves), and their families, wherever and whenever they need us.

SSAFA understands that behind every uniform is a person. We are here for that person and their family, offering practical, emotional, and financial support tailored to their unique circumstances.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on Sunday 05 July 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: 23 and 24 July 2026

Specialist Support Worker

We're looking for a passionate, compassionate and resilient Specialist Support Worker to join our Mental Health Social Care Service in Tower Hamlets

£31,593.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Tabard Court is a mental health supported accommodation for individual with significant offending histories and complex mental health needs.

What you'll do:
1. Keyworking, Support Planning & Recovery
? Hold a keyworking caseload (typically 4-6 customers), meeting each customer regularly for structured keywork sessions focused on mental health, risk, daily living skills and recovery goals.
? Complete and regularly review support plans, risk management plans and crisis plans with customers and the wider team, ensuring they are meaningful, co-produced and linked to clear, achievable outcomes.

2. Risk Management & Safeguarding
? Undertake initial and ongoing assessments of risk and need, including dynamic risk indicators
(e.g. changes in behaviour, non-engagement, relapse indicators), and escalate concerns promptly.

3. Day-to-day Support & Service delivery
? Provide practical support with daily living skills (e.g. budgeting, shopping, appointments, selfcare, routines) to enable customers to build independence and sustain their accommodation.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
Experience & Knowledge
? NVQ Level 2/3 or equivalent
? Experience of working with people with significant mental health needs, ideally in forensic or criminal justice settings (secure services, probation, prison, step-down or similar).
? Understanding of recovery-oriented practice and trauma-informed approaches in mental health.
? Awareness of risk assessment and risk management processes in forensic mental health (e.g. working with index offences, relapse indicators, safeguarding, conditions of discharge or licence).
? Experience of keyworking or case management, including multi-agency liaison and report writing.
? Comfortable working in a structured environment with policies, procedures and clear documentation standards, while remaining flexible and responsive to individual need.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Open Door North East (ODNE) is an Award Winning, values‑led charity supporting refugees, people seeking asylum and other vulnerable migrants across the Tees Valley.

Founded over 23 years ago from a local church’s desire to welcome people seeking sanctuary, ODNE has grown into an independent charity with 23 staff and around 40 volunteers, supporting more than 2,000 people each year through a range of services.

Open Door North East is seeking a compassionate, organised and practical Support Worker to join our Supported Accommodation team.

This role is based within ODNE‑managed homes, providing day‑to‑day housing‑related and practical support to people placed in our supported accommodation. Residents are living in rooms within ODNE properties and receive structured, relational support to help them stabilise, sustain their accommodation and move towards greater independence.

A core part of our work is the provision of ODNE‑managed supported accommodation. We currently manage 32 properties, providing safe, supported homes for newly recognised refugees and asylum seekers who are at risk of destitution or homelessness.

We are looking for a proactive and compassionate Hospital Independent Domestic Violence Advocate (IDVA) to support victims and survivors of domestic abuse within a hospital setting.

The role is based at Princess Royal University Hospital along with some working from the Victim Support office in Old Street and some home working.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Independent Domestic Violence Advocate you will provide pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, providing individual safety planning, trauma-informed support, guidance, information, and advocacy and enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced.

You may work within a Hospital Trust's Safeguarding Team to support both patients and staff in an Acute Hospital setting, who have experienced Domestic Abuse. You will make initial contact with victims of domestic abuse, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management.

Key Responsibilities:

• Assess risks and needs using evidence-based checklists.
• Focus on high-risk cases with short to medium-term crisis intervention.
• Assist high-risk victims in accessing safety services.
• Deliver tailored support and information.
• Understand legal frameworks for protecting children and vulnerable adults.
• Provide advocacy on legal, housing, health, and financial options.
• Empower clients to recognize domestic abuse dynamics.
• Participate in Multi-Agency Risk Assessment Conferences (MARAC).
• Work with a team to deliver respectful, dignified, and sensitive services.
• Maintain accurate and confidential case records.
• Comply with data protection laws and organizational policies.
• Stay updated with procedures, policies, and professional codes.

About You

Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial.

You will need:

• Strong understanding of domestic abuse and its impact.
• Demonstrate proficiency in English, both verbally and in writing.
• Experience in statutory, voluntary, or multi-agency settings.
• Competency in risk and needs assessment frameworks.
• Understanding of safeguarding issues.
• Direct service delivery experience to victims or vulnerable people.
• Ability to manage complex caseloads and prioritize work.
• Strong crisis management skills.
• Effective communication, negotiation, and advisory skills.
• Commitment to equal opportunities and diversity.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Salary: £25,375 (FTE 29,605)

Location: London Diocesan House, Causton Street.

Contract type:  Permanent, part-time (30 hours/week across four days, with Friday as a mandatory working day)

Closing date: 12 July 2026

Interview date: 27 July 2026

This is an excellent opportunity to play a key front-facing role at the heart of the London Diocesan Fund, helping to create a warm, professional welcome for staff, visitors and partners. As Receptionist and Business Support Officer, you will combine reception, office services and finance support, contributing to an efficient, safe and welcoming workplace that supports the wider mission and values of the Diocese of London.

Job Summary

Through excellent service, attention to detail and a proactive approach, the postholder will:

· Act as a professional first point of contact for staff, visitors, contractors and members of the public.

· Support building access arrangements, reception resources, mail handling, room bookings and meeting room preparation.

· Manage day-to-day office supplies and report maintenance issues as required.

· Provide administrative support for key health and safety processes, including lone working arrangements, first aid and fire marshal coordination.

· Contribute to finance operations through invoice processing, supplier statement reconciliation, payment query resolution and accurate record keeping.

· Help maintain a safe, efficient, well-organised and welcoming working environment that supports effective service delivery across the LDF.

Please refer to the attached Job Description for the full details on the main responsibilities.

Person Specification

· Empathy with the mission and values of the Diocese

· Experience as an administrator

· IT proficiency in Microsoft 365, including Excel

· Strong numerical accuracy and attention to detail in data management and record handling

· Customer service experience, in person, on the telephone and in writing

· Right to work in the UK

Please refer to the attached Job Description for the full details on Person Specification.

About the London Diocesan Fund

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. 

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.

Equality, Diversity, and Inclusion

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.

Safeguarding

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Benefits of working with us

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months of employment
• Season ticket loans for public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured
• Up to £100 for eye test and contribution to spectacles
• Two additional paid days for community volunteering

Our Mission and Values

At the London Diocesan Fund, our mission is:

“To support, serve and resource all parts of the Diocese of London in enabling every Londoner to encounter the love of God in Christ.”

Our values shape how we work, make decisions, and support one another. We are looking for someone who reflects these in their approach:

· Confident- We work with clarity, competence and discipline to make timely, transparent decisions that benefit those we serve.

· Compassionate- We act with empathy, dignity and fairness, placing people at the heart of our work and responding with care.

· Creative- We approach challenges with openness and curiosity, creating space for new ideas and better ways of working.

· Connected- We communicate openly so everyone experiences one joined-up LDF, where relationships and collaboration shape how we work.

To apply:

Submit your application and CV online via Pathways. Please refer to the person specification and Job Description when answering the application questions.

Applications close on 12th July and in-person interviews will be held on 27th July.

For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.

We're looking for a passionate, compassionate and resilient Waking Night Support Worker to join our Mental Health Social Care Service in Richmond.

£23,203.00 per annum, working 30 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

The working pattern for this role is: -
Week 1
M10, TOff, WOff, TOff, F10, S10, S0ff

Week 2
MOff, T10, W10, TOff, FOff, SOff, S10

What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer

What you'll bring:
Essential
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description on our website

About the role

You’ll be responsible for the day-to-day contact with healthcare professionals and NHS Trusts so that breast cancer patients get the right support at the right time. Here for You provides people diagnosed with breast cancer personalised and timely access to all of Breast Cancer Now’s trusted information and specialist support via a single healthcare professional referral.

You’ll build and enhance the relationships we have with NHS Trusts and healthcare professionals so that the referral route to Breast Cancer Now is integrated into their processes and procedures. You’ll also work with colleagues across the support and influencing directorate, as well as contributing to our monthly reporting.

About you

We’re looking for someone with excellent communication and presentation skills, who is comfortable with multi-tasking and being proactive. You’ll be highly organised, with the ability to adapt to changing circumstances.

You’ll be experienced in building positive relationships with colleagues and external partners alike.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role can be primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£28,000 to £29,000 per annum if Sheffield based

£30,00 to £31,000 per annum if London based

When applying

We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

Closing date: Friday 3 July 2026, 09.00am

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Interview date: Tuesday 21 July 2026

We're looking for 2 kind, compassionate and resilient Waking Night Support Worker to join our Young People Service located in Tower Hamlets. No personal care or experience required, just the right values.

£30,784.00 per annum, working 40 hours per week.

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Mile End Young Peoples service provides support and housing in Tower Hamlets that are either leaving care or affected by youth homelessness. You will be expected to deliver positive outcomes for all our young people and support them to reach independence, keep safe and maintain their tenancy's. Aside from support workers delivering support there is a strong element of housing management associated wit this role, for example managing rents, raising/monitoring repairs and health and safety.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Building supportive, trusting relationships with customers
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Supporting key customers to set personalised goals in the form of a Support Plan
• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Proactively manage risk and safety both in and outside of their physical living environment

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible
• Open to feedback and self development
• Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Desirable:

• Experience working with young people

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Assistant Support Worker

Hounslow

£28,683 - £29,487 

Are you passionate about making a lasting difference to the lives of vulnerable adults?

Our client looking for an Assistant Support Worker (known internally as Duty Worker) to join their team in Hounslow. The Hounslow LIFE service is a large multi-site service that currently has a staff team of 31 supporting 86 clients; covering specialism's such as Homelessness, Substance Use and Mental Health. The service focuses on supporting residents around their strengths and aspiration's for the future.

This is an exciting opportunity to join their new Assessment Hub team at Apple Tree Cottage, providing rapid assessment and support into appropriate accommodation to clients over a 28-day period, ensuring those at risk of rough sleeping and homelessness can be directed to services suitable to their immediate, medium and longer term needs. 

The role of a Duty Worker is to jointly manage the safe day to day running of the project with other members of the team and to provide support and advice to clients. 

• The first point of contact at Reception or over the phone for clients and visitors
• Responsible for coordinating the Health and Safety within the service with the support of the Service Manager. 
• Expected to regularly participate in team meetings and other ad hoc project groups as agreed with the management and team of the project.

Please note, due to the needs of their services, there is a requirement to work a shift rota, so flexibility is required. This will include some weekends and bank holidays.

For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 

About you

You will have a passion for supporting some of the most socially excluded individuals in the borough and ensuring that they have access to the same opportunities as everyone else, within the wider community. To succeed in these rewarding roles you will have:

• Good communication skills with the ability to respond and interact effectively with residents and colleagues.
• Experience in following administrative procedures and maintaining clear and accurate records.
• Some experience of dealing directly with the public and/or clients or customers in a busy service environment
• Some experience of liaising effectively with a variety of people/agencies
• An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself

This is a really crucial role within the service and would be ideal for people who are looking to develop their career in the sector.

Above all we are looking for inspirational, dedicated individuals; committed to our client's Recovery Ethos, and have a genuine desire to support people to transform their lives.

Closing date: 10am on 6 July 2026

Interview and assessments on: TBC

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Our Eastbourne and Hailsham servicesprovide 24-hour supported housing for young people aged 16–25, offering low to medium levels of housing-related support. Eastbourne Foyer houses 33 young people, while our two Hailsham sites - Grove House and Newton Park - houses 7 and 3 young people respectively, all with shared communal facilities. Across all three sites, we support residents to develop the skills needed for independent living. This includes managing finances and budgeting, building life and work skills, and maintaining personal self-care.

Our staff take a trauma-informed and psychologically informed approach, supporting residents to build essential life skills, identify personal goals, and work towards their aspirations so they can move on to independent and fulfilling futures. Our dedicated team of Support Workers, Night Workers, and Bank Workers provide personalised guidance, practical assistance, and signposting in key areas including housing, budgeting, daily living skills, employment, and healthy relationship building.

We are looking for a Supported Housing Support Worker to join our team at Eastbourne Foyer, with the expectation of working from our other sites in Hailsham when required. You will hold a caseload of residents and carry out regular key work sessions with them each week. Through these sessions, you will work together to develop personalised support plans, track progress, and help residents achieve their goals.

Main areas of responsibilities are:

Housing and Compliance

• Support young people to understand and comply with their occupancy agreements, including coaching them to meet house rules and responsibilities as part of preparing for successful independent living.
• Promote a strong rent‑payment and credit culture, encouraging residents to maintain regular payments and understand their financial obligations.
• Maintain up‑to‑date knowledge of housing legislation, welfare benefits, and statutory requirements affecting young people, ensuring practice aligns with current housing law and organisational policies.
• Respond promptly and effectively to breaches of agreement, including rent arrears, antisocial behaviour, or property damage, using restorative approaches where appropriate and working collaboratively with the wider team.

Coaching and Engagement

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community.
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance).

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. 

If you are enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge

• Experience in housing or supported accommodation, ideally supporting young people with multiple and complex needs.
• Strong understanding of occupancy agreements, rent management, welfare benefits, and tenancy sustainment.
• Ability to manage arrears, ASB, and other non‑compliance issues using appropriate and restorative approaches.
• Good knowledge of housing legislation, safeguarding procedures, and compliance requirements, with the ability to maintain clear professional boundaries.
• Familiarity with statutory and voluntary services available to young people and ability to work proactively with a caseload to support progression towards independent living.

Skills and Abilities

• Confident in record‑keeping, including case notes, incident reporting, and health and safety checks.
• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved.
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary.
• Ability to work autonomously, and use own initiative, as well as being part of a team.
• Clear verbal and written communication skills, good IT, and keyboard skills.
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately.

CLOSING DATE: Sunday 12th July at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

Money and Employment Caseworker (Mental Health)

Location: Sheffield – Gleadless & Heeley
Hours: 35 hours per week
Salary: £26,457 - £28,500 based on experience
Contract: One Year Fixed Term
 

Join us and help change lives in your community

At Mental Health UK, we believe everyone should be able to live a fulfilling life, with the right support at the right time. Our Money & Employment teams help people across Sheffield to manage financial challenges, access specialist advice, and move closer to meaningful paid employment — all while navigating the realities of mental health difficulties.

We’re now launching an exciting new pilot within the Sheffield 24/7 mental health partnership, and we’re looking for a passionate and skilled Money and Employment Caseworker to join us.

If you’re committed to improving people’s financial wellbeing, understand the barriers created by mental health, and want to make a real impact locally, we’d love to hear from you.

About the role

This unique role blends specialist money advice with employment support using the IPS (Individual Placement and Support) model. You’ll work one-to-one with people who are experiencing mental health challenges, helping them stabilise their financial situation and take steps towards sustainable paid work.

You’ll be based within the community in Gleadless and Heeley, working closely with mental health professionals, local partners, and employers to provide early, accessible support that prevents crisis and supports recovery.

You will:

• Deliver high-quality money advice, including debt casework, budgeting, income maximisation and welfare benefits support.
• Complete holistic assessments to understand clients’ financial, wellbeing, and employment needs.
• Support individuals to progress towards paid employment using the IPS approach.
• Build strong relationships with local employers, referral routes and community services.
• Maintain accurate casework records and uphold quality, safeguarding and compliance standards.
• Contribute to ongoing learning and service development within this innovative pilot.

About you

We’re looking for someone who is motivated, compassionate, and confident working both independently and as part of a wider team.

You’ll need:

• Accredited or recognised training in money advice (e.g. IMA or Wiser Adviser).
• Experience delivering debt casework and ideally providing welfare benefits advice.
• Strong understanding of the link between financial wellbeing, employment, and mental health.
• Excellent communication and relationship-building skills.
• Ability to work flexibly in community and remote settings.
• Experience using electronic case management systems.

It would be great if you also bring:

• Accreditation with the Institute of Money Advisers (or willingness to work towards it).
• Experience in supported employment or knowledge of employment legislation.
• Experience working in mental health services or lived experience of mental health challenges.
• Skills in assessing risk and developing support plans.

Why join Mental Health UK?

You’ll be part of a supportive, forward-thinking organisation that puts people with lived experience at the heart of its work. We offer ongoing training, regular supervision, opportunities for progression, and the chance to contribute to a truly meaningful pilot programme that will shape future service delivery.

Ready to apply?

If you’re passionate about empowering people severely affected by mental illness, and you have the skills to support both financial stability and employment aspirations, we’d love to hear from you.

Apply today and help us create a future where everyone can thrive.