NYAS is the leading provider of advocacy and associated service across the UK. NYAS shares the opinion that every child or young person experiencing care should have the same chance to live happy, healthy and rewarding lives as their peers.

If you are looking for a rewarding role with an organisation that makes a difference to young people’s lives, we want to hear from you.

Due to expansion and development of the Priory Service we are recruiting Self-Employed Advocates to deliver mental health advocacy to young people and vulnerable adults to ensure their voices are heard within decision-making processes.

We are looking to recruit in the following regions:

• South West – Bristol and Stroud
• Wales – Abergavenny, Cardiff, Pontypridd, and Raglan
• East – Attleborough
• London – Edmonton, Roehampton, and Wimbledon
• South East – Wadhurst and Hassocks

To be considered you must hold relevant qualifications and have experience of direct work with children, young people and vulnerable adults. 

For more information, please view the full advert on our website.

Please note: to meet the requirements of the role you must live within the geographical area and be able to conduct regular advocacy visits to residential and hospital settings within that area.

NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.

NYAS is an equal opportunities employer

We reserve the right to close this vacancy early once we receive a high number of applications.

Support Worker

Our client is currently seeking Community Support Workers to work throughout Wigan, South Wales and Cornwall to help provide care and support to elderly and vulnerable adults within their own homes.

Their quality care and support services place the individual at the centre of all they do, if you feel you can make a real difference as a Key Worker please apply today!

Support Worker Responsibilities:

· Prompting/Support with personal care and dressing (which could include assistance with intimate personal care).
· Support with light household duties, including laundry, shopping and cleaning, meal preparation.
· Assisting with medication – this could be collecting prescriptions, prompting, or administering medication.
· Accompanying to medical appointments if needed.
· General companionship.

Support Worker Requirements:

They do not ask for any formal qualifications or experience of working in care before, although having previous experience in a similar role would be desirable.

This role requires working with vulnerable individuals as well as delivering personal care and support. Your employment will therefore be subject to appropriate pre-employment checks including references and an Enhanced Disclosure & Baring Service Check.

A full driving licence and access to your own vehicle with 'business use' car insurance is essential to undertake this role.

About our client:

They are an information and advice service that helps navigate individuals through the care system. Working in partnership with councils across the UK, they give advice to those who have to pay for part or all of their care.

What they offer:
· £150 Refer a Friend Scheme (subject to conditions).
· Free uniform and full PPE.
· Paid induction training, including shadowing in the field.
· Family friendly company which offers flexible working.
· Opportunity to complete QCF Qualifications.
· Enhanced Bank Holiday rates.

Location: Wigan, South Wales and Cornwall

Contract Type: Full Time, Permanent

Hours: Various Hours Available

Salary: £9.00 to £10 per hour

You may have experience of the following: Support Worker, Care Staff, Senior Support Worker, Young People, Voluntary Sector, Residential Care Worker, Community Development, Challenging Behaviour, Senior Social Care Worker, Community Services, Care Assistant, etc.

Ref: 97215

An exciting opportunity has arisen to join Cardiff Women's Aid, this fantastic charity are working to prevent and respond to domestic and sexual violence and all other forms of violence against women and girls. The RSW will need to provide support the Accommodation based IPA team to provide a high-quality frontline service to victims of domestic and sexual abuse and wider VAWDSV issues. Please note the service is 24/7 so we need people who can and will work outside normal office hours.
Due to the sensitive nature of the charity's work this vacancy is open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1).
Key responsibilities
Provide 24/7 cover within the organisations Intake & Assessment property on a rota basis
Welcome new clients into the organisations accommodation-based support facilities
Complete a comprehensive induction with all new residents
Ensure all housing benefit forms are completed within a timely manner
Support the IPA with a caseload of diverse risk and need to ensure all women and children, whenever possible are supported through their journey by the same worker
Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
Person specification
Have a good understanding of domestic violence/ abuse including the impact of domestic violence/ abuse on victims and their children.
Have theoretical, practical, and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse and their children.
Understand child protection issues, how to respond to effectively safeguard, and the legal responsibilities surrounding these issues
Understand the principles of risk assessment, safety planning and risk management for victims of domestic violence/ abuse and their children.
Understand and be committed to equal opportunities and diversity issues in policy and practice.
Working with vulnerable people, including families and/ or children.
The post-holder is expected to work flexibly between 00:00hrs 23:59hrs Monday-Sunday.

Victim Support is looking to recruit a night shift victim focussed telephone support worker for their busy National inbound call centre based in St Mellons, Wales.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of this role to provide confidential information and support for victims who contact the call centre. The current services include the Victim Information Service; Support Line; and the Information Line for the Independent Inquiry to Child Sexual Abuse. We Provide high quality, accessible and relevant support for victims. Enable users of the service to access further support and information, according to their need and preference.

Main duties include responding to callers by providing emotional support, information and referral on to Victim Support services and other agencies. Also be responsible for escalating safeguarding situations to the 'Designated Safeguarding Officer', and follow up on advice given. You will also need to carry out service needs assessment following agreed processes and timescales. You will have to identify service needs, record the results of the assessment and contribute towards risk assessment processes.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under Essential and A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all genders and all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

An exciting temp to perm opportunity for a Support Services Team Manager has arisen to join an amazing women's charity in Cardiff. This fantastic charity are working to prevent and respond to domestic and sexual violence and all other forms of violence against women and girls.

Main duties:
Manage a multi-faceted team of Independent Personal Assistant's.
Promote and support effective team working through good communication and regular team meetings.
Responsible for day-to-day operation of staff.
Work closely with the other Team Managers, Services Manager and Director to ensure quality of service at all times.
Provide accurate management information as and when required.
Provide regular formal case management and supervision of staff.
Participate in the senior management team's strategic development.
Ensure all staff members receive an induction and are aware of all policies and
procedures.
Identify and implement ongoing continuous service improvement
Contribute the development of training plans for staff and policy and procedures for the organisation.
Responsible for identifying recruitment needs.
Facilitate staff development, including mentoring, delivering training, facilitating regular team meetings, observing practice etc.
Ensure that Health & Safety procedures within all premises are maintained.
Review and authorise risk assessments.
Act as the first point of contact for all queries around support issues.
Ensure adequate provision of services for all women, children and young people accessing the service.
To respond to service user complaints.
Adhere to the organisation's child protection policies and procedures.
Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for service users.
If you are immediately available with the above skills and experience, apply online today, interviews will be held on a rolling basis due to the urgency of this role!

An exciting temp to perm opportunity for a Support Services Team Manager has arisen to join an amazing women's charity. This fantastic charity are working to prevent and respond to domestic and sexual violence and all other forms of violence against women and girls.

Main duties:
Manage a multi-faceted team of Independent Personal Assistant's.
Promote and support effective team working through good communication and regular team meetings.
Responsible for day-to-day operation of staff.
Work closely with the other Team Managers, Services Manager and Director to ensure quality of service at all times.
Provide accurate management information as and when required.
Provide regular formal case management and supervision of staff.
Participate in the senior management team's strategic development.
Ensure all staff members receive an induction and are aware of all policies and
procedures.
Identify and implement ongoing continuous service improvement
Contribute the development of training plans for staff and policy and procedures for the organisation.
Responsible for identifying recruitment needs.
Facilitate staff development, including mentoring, delivering training, facilitating regular team meetings, observing practice etc.
Ensure that Health & Safety procedures within all premises are maintained.
Review and authorise risk assessments.
Act as the first point of contact for all queries around support issues.
Ensure adequate provision of services for all women, children and young people accessing the service.
To respond to service user complaints.
Adhere to the organisation's child protection policies and procedures.
Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for service users.
If you are immediately available with the above skills and experience, apply online toady!

We are looking for someone who can provide daytime, some evenings and some weekend, visiting support to young people living in their own accommodation in the community. You will provide a structured and responsive support to the tenancy sustainment needs of young people living in their own accommodation. You will also provide resettlement support, information and guidance for young people identified as ready for move on in preparation for the transition from Ty Bronna to living in the community. You should have good relationship skills to develop and sustain relationships with young people, partners, stakeholders and new and existing housing providers.

Introduction: 

Cardiff Met Students’ Union (SU) is seeking to recruit a full time Student Caseworker to join the student engagement team at the SU. Cardiff Met SU is a student facing organisation that provides representation, advice, sports, societies, volunteering and employability opportunities to students at Cardiff Met University. 

The SU is an independent body set up to represent the views of Cardiff Met students. We offer services to enhance the experience of students during their time studying. We dedicate our time and resources to giving the student community of the University, fairness, opportunities and a voice and students automatically become a member when enrolling. 

Role Summary:

The Student Caseworker role is based within the student engagement team to provide independent and impartial advice and support to students on a range of subjects relating to University life. 

The role is primarily based at the Llandaff Campus, with the requirement work from the Cyncoed Campus when necessary. Advice to students at our local UK/international partners is provided via email and Microsoft Teams. 

**With Government/University safety measures in place as a result of Covid-19 the successful candidate will be required to work remotely for the time being. 

Principle Duties and Responsibilities:

• Provide independent and impartial advice and support to Cardiff Met students on University procedures including Appeals, Complaints, Unfair Practice, Bullying and Harassment, Fitness to Study, Fitness to Practice and Student Disciplinaries 
• Act as a sign posting service for students seeking support for mental health/wellbeing support and housing issues
• Work with the SU Vice President- Student Voice to provide one-to-one student representation 
• To liaise with Staff, Schools and Departments across Cardiff Met to build positive working relationships to effectively support students
• Maintain up to date resources and guidance for the advice and support service, including maintenance of the ‘Support’ section of the website
• Manage and maintain a confidential casework recording system 
• Analyse service data to identify peaks and trends and contribute to relevant papers and reports 
• Monitor changes and updates to University policies and procedures 
• Monitoring changes and updates within Higher Education that impact on University policies and procedures 
• Represent the Students’ Union in relevant University meetings and working groups
• To carry out any other relevant duties reflective of the position with Cardiff Met Students’ Union 

Requirements

Essential

• Qualified to graduate or equivalent level or have relevant experience within Higher Education or related office or administrative environment
• Knowledge and understanding of current issues affecting students in Higher Education
• Knowledge and understanding of the importance of policies and procedures in Higher Education (i.e. Appeals, Complaints, Unfair Practice, Student Conduct)
• The ability to administer, advise and represent students at all levels of study on a range of issues
• Effective interpersonal skills, including empathy and understanding of others
• Assertiveness and the ability to maintain composure when dealing with difficult situations
• The ability to maintain a high level ofpersonal resilience
• The ability to manage and maintain a casework system
• Exceptional communication skills (written and oral)
• Excellent ICT skills including use of database systems and office software
• The ability to analyse data to identify peaks and trends and implement relevant changes to improve the service
• The ability to produce clear and accurate reports/papers
• Show a commitment to Equality and Diversity across all aspects of your role
• Ability to work effectively alone and as part of a team

Desirable

• Ability to speak Welsh
• Experience working in a Higher Education setting 
• Experience in an advisory role
• Experience with current issues affecting students in Higher Education
• Experience handling policies and procedures in Higher Education (i.e. Appeals, Complaints, Unfair Practice, Student Conduct)

An exciting opportunity has arisen to join Cardiff Women's Aid, this fantastic charity are working to prevent and respond to domestic and sexual violence and all other forms of violence against women and girls. The IPA will need to provide a high-quality frontline service to victims of domestic and sexual abuse and wider VAWDASV issues. Delivering a range of crisis intervention, early intervention and prevention work, intensive support, and accommodation-based support. Please note the service is 24/7 so we need people who can and will work outside normal office hours.

Due to the sensitive nature of the charity’s work this vacancy is open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1).

Key responsibilities
Identify and assess the risks and needs of service users using the CWA specialist intervention toolkit.
Providing advocacy, emotional and practical support and information in relation to legal options, housing, health, finance and recovery.
Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.
Comply with GDPR/data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
Out of hours responsibilities not limited to:
Answering calls coming into the service
Responding to police call outs within the hour.
Contacting all referrals in a timely manner.
Attending the Intake and Assessment facility when a new resident access accommodation.
Completing an assessment of risk and need with all referrals.

Person responsibilities
Have a good understanding of domestic violence/ abuse including the impact of domestic violence/ abuse on victims and their children.
Have theoretical, practical, and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse and their children.
Understand child protection issues, how to respond to effectively safeguard, and the legal responsibilities surrounding these issues.
Understand the principles of risk assessment, safety planning and risk management for victims of domestic violence/ abuse and their children.
Understand and be committed to equal opportunities and diversity issues in policy and practice.

Victim Support is looking for two Domestic Abuse Programme Team Leaders. These roles are full time and home based with travel around England and Wales.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

VS is looking to recruit an outstanding team who will deliver a transformational national Domestic Abuse early help support programme. This programme will provide specialist information and support, enabling people to act on domestic abuse as soon as possible and stop it from happening again. Funding for this programme has been secured for 3 years (to December 2023).

VS is recruiting two Team Leaders with excellent staff coaching and performance management skills, to nurture a Group Facilitators to deliver consistent information, advice and support to low risk victims of domestic abuse and those at risk of domestic abuse.

As Team Leader you will manage a team of Group Facilitators who are responsible for delivering group work to victims of domestic abuse. You will be responsible for supporting and guiding the team to achieve the required key performance Indicators, working closely with the Operations manager providing appropriate information and support. Completing regular 1-1 performance reviews and annual appraisals. You will also facilitate or co-facilitate some of the group work sessions.

Ideally you will have experience of successfully managing culturally diverse and geographically dispersed teams, including working with teams remotely utilising platforms like Zoom.

You will be highly organised, have strong IT and administration skills and be able to prioritise work effectively and manage competing deadlines.

You will have direct experience of facilitating group work and have an excellent understanding of the domestic abuse and services available to victims of domestic abuse. You will have experience of adapting services to meet the needs of diverse individuals and communities.

You will have experience of record keeping and data collection and you will be able to support your Group Facilitators to record, monitor and report on programme information systematically. You will understand the importance of confidentiality and safe working practices in accordance with safeguarding legislation and requirements under the Data Protection Act.

Victim Support reserve the right to close this vacancy early should we receive a sufficient number of applications.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.

Victim Support is looking to recruit victim focussed telephone support workers for their busy National inbound call centre based in St Mellons, Wales. Shift work, Full and Part time hours available.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of this role to provide confidential information and support for victims who contact the call centre. The current services are the Victim Information Service; Support Line; and the Information Line for the Independent Inquiry to Child Sexual Abuse. Provide high quality, accessible and relevant support for victims. Enable users of the service to access further support and information, according to their need and preference.

Main duties include responding to callers by providing emotional support, information and referral on to Victim Support services and other agencies. Also be responsible for escalating safeguarding situations to the 'Designated Safeguarding Officer', and follow up on advice given. You will also need to carry out service needs assessment following agreed processes and timescales. You will have to identify service needs, record the results of the assessment and contribute towards risk assessment processes.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under Essential and A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all genders and all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Flexible Office Location: London, Cardiff, Sheffield or Glasgow

The role

You will support the day-to-day posting on, and engagement with, the charity’s social media channels and peer-to-peer support Forum, working across teams to engage with our supporters and communicate messages to help Breast Cancer Now reach its objectives.

You will also support the Digital Engagement Team in the implementation of social media content plans, feeding into the creation of exciting, informative and engaging content across a variety of media.

In addition, you will also ensure high levels of engagement are maintained across social media and the Forum, working with colleagues in the Digital Engagement team, as well as Clinical, Services, Research Communication and Fundraising teams, to provide appropriate responses to comments or private messages.

About you

To excel in this role, you will have experience of working with social media channels (Facebook, Twitter, Instagram etc.) for an established organisation, as well as an interest in wider digital communities and how people use them.

You will have proficiency using digital technology, as well as an eagerness to learn how to use new tools and techniques.

You will be used to working in an external-facing role with the ability to build and maintain professional relationships quickly, confidentially, and with sensitivity. You will need to be able to work accurately and with excellent attention to detail, as well as working unsupervised, using your initiative.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Please note that whilst Breast Cancer Now is following Government guidelines regarding working from home, this role is based in one of chosen Breast Cancer Now’s offices in the UK, and the expectation is that once restrictions are eased that the post holder will be based within this office for the majority of the time. Should you have any queries with regards to this please email us in the first instance (email address can be found by clicking on the apply button).

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Friday 12 March 2021 at 09:00am

Interview date Wednesday 17 and Thursday 18 March 2021 (Interviews will be held on Microsoft Teams)

Fixed Term Contract – Until 1st October 2021

This is an exciting opportunity to join Mind’s Workplace Wellbeing team within the Fundraising directorate. We play a key role in achieving Mind’s mission of better mental health for all: we positively influence working policies, practices and culture to generate income to fund Mind’s charitable activities and improve people’s working lives.

This role will involve delivering commercial training and consultancy services to diverse workplace audiences. As well as delivering training yourself, this role will include sales pipeline monitoring and managing resourcing of training and consultancy services with support from one in-house consultant and via a team of external delivery partners, which include local Mind trainers and freelance/associate trainers. In addition, the role will support Product Development Managers with the ongoing development of our training and consultancy products.

We are looking for an experienced trainer/consultant with relevant qualifications (e.g. PTLLS, DTLLS, City & Guilds etc) who has significant knowledge and experience of delivering and evaluating a range of training and consultancy activities aimed at a diverse range of workplace audiences.

You will be someone who has excellent communication skills, who is able to quickly establish personal credibility with a wide range of internal and external stakeholders. You will also need good knowledge of workplace wellbeing programmes and initiatives and how they can contribute to and benefit business and employees (ideally gained through working within or on behalf of mental health related organisations)

As many of us are continuing to work from home, as are our clients, we are delivering our training remotely (e.g. via Zoom, Teams) and you will ideally have experience of this. A key part of this role will be supporting us to generate unrestricted income to fund Mind’s mission, so you will ideally have experience of delivering mental health training for fee paying audiences and developing costing/pricing for commercial training and consultancy products.

Lastly, you will ideally have direct or indirect experience of mental health problems - many of our clients and their employees have shared that they find it really beneficial receiving training from experts by experience.

Closing Date:14th March 2021

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

This position will initially, in line with current government guidance be based from home, with an expectation of being home based for the next six months or until updated government guidelines are published. However, if / when government guidelines change the role may then revert to being office based, whilst retaining some flexible working options.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.

Would you like to join a service that makes a difference to older people in Wales? The Covid-19 pandemic has resulted in a significant increase in the need for our services and we are recruiting for an Information and Guidance Officer to join the Age Cymru team.

As an Information and Guidance Officer you will provide accurate, impartial and comprehensive information by telephone, email or letter to enquirers who contact Age Cymru Advice.

With full training provided, if successful you will offer support to older people, their carers, friends and families as well as other professionals. You will help service users navigate the sometimes complex welfare benefits system, understand their rights and entitlements, and access the care and support they need.

Please ensure you read the job description thoroughly and as part of your application provide a detailed cover letter referencing why you are a suitable candidate for this role.

About you

* You will have excellent communication skills both written and verbal, with the ability to provide accurate and friendly information in an empathic way.
* You should be customer focussed and committed to providing a high-quality service.
* You will demonstrate excellent listening skills with the ability to interpret information quickly, and provide a tailored beneficial response.
* You will have good IT skills, specifically Word processing, Excel, internet and email.
* If you are a fluent Welsh language speaker this would be highly beneficial to your application.

What we offer in return

In return we can offer an excellent salary of £19,300, and great benefits including 26 days annual leave + bank holidays, excellent pension life assurance, healthcare cashback plan, season ticket loan, cycle to work scheme, flexible working and much more.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.