3 Support worker jobs in Liverpool, Merseyside
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As Support Worker, you will provide a range of administrative support for a range of projects across the organisation. You will:
- Carry out administrative tasks to aid the delivery of projects and services
- Undertake a range of correspondence activities across the wider organisation including dealing with post and correspondence, typing, scanning, copying and filing, in accordance with established systems and procedures.
- Phone and engage with clients to book appointments, carry out triage assessments, assess the outcomes of their involvement with the service.
- Assist with the input of confidential financial and human resources information.
- Communicate with clients, staff, volunteers and external organisations using email, telephone, webchat, social media, and other digital methods.
- Support the Communications Officer to create publicity materials including posters, other ad hoc publications and to publish information on our social media channels
- Support and line managing volunteer support worker including carrying our their supervision and appraisal sessions
- Undertake training to ensure that knowledge and skills are maintained.
- Prepare for, attend and take meeting minutes.
- Support the wider Support Worker team, with reception duties at our venues
- Carry out fire marshall and first aid duties
- Ensure Data Protection and other mandatory training is completed on an annual basis.
- Ensure all work conforms to Citizens Advice Wirral’s systems and procedures.
- Demonstrate a commitment to the aims and policies of Citizens Advice
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
- Recognise the importance of safeguarding procedures within the organisation. Ensure that any concerns, disclosures or allegations of abuse are immediately reported, following the correct procedure.
- To attend occasional out of hours events in conjunction with the work of Citizens Advice Wirral and participate in fundraising activities.
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
NOTE TO APPLICANTS
Whilst all criterions below are important, those under the essential heading are the key requirements. You should pay particular attention to these areas and provide evidence of meeting them. Failure to do so may mean that you will not be invited for interview
ESSENTIAL CRITERIA
1 Ability to write clearly and accurately, communicate effectively face to face, on the phone and digitally
2 Ability to and the flexibility to manage a varied workload, to prioritise tasks and meet deadlines
3 Ability to maintain established administration systems and records with a keen eye for detail
4 Ability to use a range of digital systems including Google Suite
5 Numeracy skills to effectively work within established systems
6 Ability to take a brief, ensuring tasks are understood and then work independently
7 Experience of working with volunteers and service users
8 An understanding of the Aims and Principles of Citizens Advice Wirral and a commitment to Equity and Diversity
DESIRABLE CRITERIA
9 Experience of using social media platforms
10 Current First Aid at Work Certificate
Interview date: week commencing 21st September 2026
Interview location: Birkenhead, Wirral
Citizens Advice Wirral is part of the Disability Confident scheme. We're taking positive action by providing interviews to candidates who have a registered disability - provided they meet the minimum skills for the role. We'll ask you whether you are eligible when you apply, so if you'd like to be considered for this scheme, all you need to do is let us know in your application.
Thank you!
6 x Vacancies Available
We are looking for six client-focused Support Time Recovery Workers to join our new Wigan Crisis Space service, supporting local residents experiencing emotional distress and mental health challenges.
Wigan Crisis Space is a new service providing a safe space for those in distress and struggling with unwanted thoughts and feelings. Looking to improve mental health and wellbeing, we connect individuals to a range of services to reduce low mood, anxiety and loneliness, develop new skills and ensure their voice is heard.
Our STR Workers provide low-level calming interventions and one-to-one support to help people identify the causes of their emotional distress and put in place a support plan that includes signposting and referrals to other appropriate organisations and services.
The ideal candidates will have an awareness of mental health conditions, experience of building strong relationships with people and excellent listening skills. The ability to develop trust with those accessing the service is key to supporting them to achieve their recovery goals and desired outcomes.
Main Responsibilities
• Develop trusting relationships and provide short-term one-to-one appointments that offer practical and emotional support.
• Carry out initial ‘getting to know you’ conversations, working with individuals to plan their support and achieve the goals and outcomes that are important to them.
• Develop and maintain knowledge of local services and organisations that can provide support to improve wellbeing.
• Ensure regular and robust case recording and risk management in line with quality standards.
• Complete referrals to ensure people accessing Wigan Crisis Space have the appropriate support networks around them.
• Support and facilitate group activities that promote wellbeing and recovery as part of our prevention agenda.
Benefits
• 25 days annual leave (pro rata for part-time employees), increasing by one day each April up to a maximum of 30 days, plus bank holidays.
• Up to 6% matched pension contributions.
• Flexible working arrangements, with the right to request flexible working from day one.
• Enhanced paid sick leave and family leave provisions.
• Eye care vouchers and winter flu jab vouchers.
• Cycle to Work scheme.
• Ongoing training and professional development opportunities.
Role Details
• Salary: Starting at £25,221 FTE per annum, rising to £27,780 FTE per annum (£14,314.62 to £15,766.02 per annum for 21 hours per week).
• Location: Wigan Crisis Space, Crompton Street, Wigan, WN1 1YP. Office-based and wheelchair accessible.
• Hours: Part-time, 21 hours per week. The role includes evening and weekend working on a rota basis.
Find Out More
Interested in learning more about Wigan Crisis Space and what it's like to work within the service?
We are holding an informal online drop-in session where you can meet the Service Manager and Operational Manager, learn more about the role and the service, and ask any questions you may have before applying.
• Date: Tuesday 1 September 2026
• Time: 10:30am
• Location: Online via Microsoft Teams
• Joining details are available on the Family Action vacancy webpage.
No booking is required. We would be delighted to meet anyone interested in joining the team and learning more about the service.
About Family Action
Wigan Crisis Space is delivered by Family Action, a national charity that works from the heart of local communities. For more than 150 years, we have supported people through change, challenge and crisis, providing practical, emotional and financial support to families, children, young people and adults across the UK.
We are a forward-looking, ambitious and people-focused organisation, committed to continuous improvement, mutual respect and excellence in all we do.
How to Apply
• Click the Apply button below. You will be redirected to the Family Action vacancy webpage to complete your application.
• Closing Date: Sunday 6 September 2026 at 11:59pm.
Interview Dates
In-person interviews are scheduled to take place on 16 and 17 September 2026.
For Direct Queries
If you would like to discuss any aspect of the role, the selection process or flexible working requests, please visit the Family Action vacancy webpage for the hiring manager's contact details.
Our Commitment to Equality, Diversity and Inclusion
We are committed to building a diverse workforce and welcome applications from all sections of the community. We particularly encourage applications from people from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates.
We are happy to consider reasonable adjustments throughout the recruitment process and in the workplace. Candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs for candidates invited to attend an interview in person.
Registered Charity
501 - 1000
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.
Thank you!
Young People Support Worker
We are seeking a compassionate and proactive Young People Support Worker to help young people overcome challenges and build greater independence.
Salary: £26,436 per year
Location: Warrington
Hours: Full time, 37.5 hours per week
Contract: Permanent
Closing date: 6 September 2026
About the role
Join Depaul UK and become part of a supportive team working to create brighter futures for young people experiencing homelessness and other challenges.
As Young People Support Worker, you will provide practical and emotional support to young people who may have experienced homelessness, poor mental health, substance misuse or the care system. You will build positive relationships, develop tailored support plans and help young people develop the confidence, resilience and skills they need to move forward.
Key responsibilities include:
· Completing risk and needs assessments and developing outcome-focused support plans
· Providing one-to-one and group support to young people
· Supporting clients to access education, training, employment and volunteering opportunities
· Working with local agencies and statutory services to provide joined-up support
· Ensuring safeguarding, health and safety and emergency procedures are followed
· Encouraging young people to participate in decisions about their support and wider activities
· Preparing accommodation for new clients and supporting them to settle in
· Working collaboratively with colleagues and volunteers
· Participating in a rota that may include unsocial hours, weekends and lone working
About you
You will have experience of working with young people or people who have experienced homelessness, along with an understanding of some of the challenges they may face.
You will also have:
· An understanding of homelessness, mental health, substance misuse or the care system
· Knowledge of risk assessments and support planning
· A clear understanding of safeguarding requirements and procedures
· Good literacy, numeracy and IT skills
· The ability to build trusting relationships while maintaining professional boundaries
· A collaborative, flexible and reflective approach
· A commitment to equality, diversity, dignity and respect
About Depaul UK
Depaul UK works to end homelessness and change the lives of people affected by it. Established in 1989, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
You will join an inclusive and supportive organisation that believes in the potential of every person, with access to excellent training, ongoing support and opportunities to develop.
Benefits include 26 days' annual leave, rising with service, pension contributions of up to 7%, an Employee Assistance Programme with 24/7 GP access, a cash health plan, family-friendly policies, retail and lifestyle discounts and death-in-service benefit.
Depaul UK is committed to fair and inclusive recruitment. Where required for the role, an appropriate Disclosure and Barring Service (DBS) check will be undertaken.
Other roles you may have experience of could include: Support Worker, Young Person's Support Worker, Homelessness Support Worker, Housing Support Worker, Youth Support Worker, Key Worker, Project Worker, Residential Support Worker or Supported Housing Worker. #INDSCP
