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Support worker jobs in london

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Top job
YMCA St Paul's Group, Walthamstow (On-site)
£25,883.52 per year
Your Chance to Make a Daily Impact in Supporting Residents and Creating a Welcoming, Safe Community Every Day
Posted today Apply Now
Top job
Frontline, Greater London (Hybrid)
£65,431.97 (including London Office Allowance) plus competitive pension
We’re looking for an experienced social work leader to guide Practice Tutors, champion excellent teaching and shape future social workers.
Posted 1 day ago
Kinship, Remote
£26,500 per year
Join a team transforming lives of kinship carers in Staffordshire. This exciting role supports the launch of a new council-funded contract.
Posted today Apply Now
Social Interest Group, Romford (On-site)
£27,000 per year
Delivered in partnership with Havering Council and other local providers.
Posted 2 days ago
Social Interest Group, London (On-site)
£27,000 per year
Are you dedicated to supporting those who face challenges with their mental health and have substance dependency?
Posted 2 days ago
City of Chelmsford Mencap, Chelmsford, Essex (On-site)
Circa £24,200 per annum
Posted 1 week ago Apply Now
Mind Tower Hamlets Newham and Redbridge (MindTHNR), London (On-site)
£27,007.5 per year
Posted 1 day ago
Hestia Housing and Support, City of London (On-site)
Between 28373 and 28373 GBP per year
Posted 3 days ago
Closing in 2 days
Kineara, London (Hybrid)
£18 per hour
Join us as a Project Supervisor to manage housing support teams, build partnerships, and improve lives across Southwark and London
Posted 1 week ago Apply Now
Stewardship, EC1Y, London (On-site)
£30,000 - £35,000 per year
We're recruiting a Support Technician to be based in our office in London who can assist our staff to have the IT resources they need.
Posted 1 week ago
Closing in 2 days
UNISON (The UK trade union), London (On-site)
£35,403 per annum plus £6894 London Weighting Allowance
Posted 1 week ago
Page 3 of 10
Greenford, Greater London (On-site)
London, Greater London
Uxbridge, Greater London
Walthamstow, Greater London
£25,883.52 per year
Full-time or part-time (30 and 40 hours available )
Permanent
Job description

About YMCA St Paul’s Group

YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.

Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.

About the Role

As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.

This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.

Key Responsibilities

Deliver Outstanding Customer Service

Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.

Versatility at Its Best

No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.

Safety and Security

As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.

Welcoming and Listening

As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.

A Supportive Team Environment

Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.

What We Offer

At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.

We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.

Benefits to Support Your Mind, Body, and Spirit

  • Free gym access across all YMCA sites

  • Discounts from major retailers and supermarkets

  • Free wellbeing and counselling services

  • Flexibility to work across a range of outer London locations

  • Career development programmes to help you thrive

  • Family-friendly policies, including enhanced maternity pay

  • Life Assurance

Application resources
Posted by
YMCA St Paul's Group View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 06 December 2025
Closing date: 04 January 2026 at 21:00
Job ref: HSA
Tags: Customer Service, Housing, Customer support, Engagement / Outreach, Homelessness, Mental Health, Mentoring / Coaching, Youth / Children, Social / Support Work