Experienced Support Worker

Housing Plus Ltd

Brent, London, Greater London 

The salary for this post is £24,000-£27,000 pro rata and depending on experience.

Job description

Experienced Support Worker London (NW2/NW10) to work with 16-21 year olds. This position is ideally for 5 days although 4 would be considered. The role requires some flexibility.

Housing Plus Limited provides support to young people aged 16-21 who are transitioning to leaving care and live in our shared accommodation in North-West London. A significant proportion of the young people in our care are asylum seekers.

This is a position suitable for an experienced key worker who is looking for the opportunity to take on some management responsibilities as well as holding cases. We are looking for someone who has a proven track record as an effective key worker and loves working directly with young people but who has also reached a time in their career where they feel ready to take on some management responsibilities and formally supporting less experienced staff. You will also need to be highly self-motivated and organised with good administration skills.

We are looking for an experienced support  worker with good people skills who is able to build rapport to support the young people in their day-to-day activities, to help them further their education or training and to prepare for independent living. The successful applicant will work in partnership in a multi-agency team to ensure the best possible outcomes for the young people as part of their pathway plan.

Working towards NVQ Level 3 or equivalent is an advantage. Alternatively, you should be able to provide evidence of significant relevant experience in a related field and of working with young people, including those who present challenges.  A local knowledge of North-West London and having easy access NW2/ NW10 would be an advantage.

We are looking for an enthusiastic, reliable, highly motivated person who is passionate about working with young people and able to work creatively and on their own initiative.

Housing Plus offers competitive rates of pay, professional supervision and appraisal and development opportunities.

The start date is immediate (allowing for notice periods, as necessary). Recruitment is on a rolling basis and will continue until a successful applicant has been identified. 

To apply for this role please send in your CV with a covering letter. Interviews are scheduled for 20th October with the opportunity to visit informally prior to this.

Please refer to the Job Description and Person Specification attached. Shortlisted applicants will be required to submit the application form attached at interview stage. 

Housing Plus is committed to safeguarding and promoting the welfare of young people and we expect all staff to share this commitment and all staff work to a code of conduct. Housing Plus operates stringent safer recruitment procedures. This post is subject to an enhanced disclosure application to the Disclosure and Barring Service.

Recruiting a Support Worker to join our Homelessness and Complex Needs Service in Southwark!

£22,360 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

David Barker House is located on Blackfriars Road in the borough of Southwark is a 45 bed homeless complex needs hostel for single males only. Manor Place Hostel is located in Kennington area in the borough of Southwark which is a 34 bed homeless complex needs hostel for single females only. All our residents have shared facilities and are aged between 18 and 60 years old. We support them with a range of support needs from domestic violence, substance misuse, mental health and offending. We aim to enable vulnerable people to address their identified support needs as well as manage risks in order to allow customers to move on towards greater independence.

The service provides waking night cover as well as a team of staff Support Workers with a case load of around 8-12 customers depending of the needs of the service.

To enable and support vulnerable individuals with complex needs to address this while maintaining their tenancy with the long term goal of living in an independent setting by providing flexible and individually tailored support package. Working with excluded and hard to reach customers can be challenging however, with intensive support this challenge can be broken. You will need to be able to engage our customers in a non-judgmental way. You will also be responsible for dealing with emergencies that may arise during your shift whilst remaining calm and using initiative then writing up incident reports amongst other administrative tasks.

As a Support Worker, you will be working as part of a team as well as with external agencies such as London Probation Service, local substance misuse services, Mental health teams, and police amongst others. Sometimes customers may not be linked in with agencies when they enter the service, as a support worker it is part of your role to ensure they are receiving the correct support from agencies required. Ideally, you will have experience of working with vulnerable people or an understanding of the needs of homelessness. You will be required to support customers with managing their arrears; ensuring housing benefit is applied for as well as monitoring payments and acting appropriately if payments are suspended in order to ensure customer does not fall into any arrears.

You will be responsible for supporting the working shift pattern of the service which is a five week rolling rota which consists of working some weekends as well as long days.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager

- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions

- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available

- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation

- Develop and maintain links with all key agencies and service providers in the local community

- Empower customers to ensure they receive the service and benefits they are entitled to

- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team

- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

- Adhere to Look Ahead's Policies and Procedures

- Engage in learning and development activity to increase knowledge and skills

- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

For more information or to apply please visit our webiste.

Can you listen calmly and empathically to a boy who has experienced sexual abuse? A non-binary person who was raped? The partner of a man sexually assaulted?

You’ll give emotional support, information and signposting via webchat, email, SMS, Whatsapp and phone to men, boys and non-binary people who have experienced sexual abuse, and their loved ones.

This is a flexible, rewarding role with the chance to make a meaningful difference to the journeys of those who contact us. Last year 2,500 contacted us; no two chats were the same.

Hours:

• Mondays, 12.00pm - 4.00pm
• Thursdays, 4.00pm - 8.00pm
• Fridays, 12.00pm - 4.00pm

• + around 4 hours per month of line management, team meetings and supervision
• + Opportunity for overtime.

Location:

• Work from home during the COVID-19 pandemic.
• You must have a private, confidential home working environment during the COVID pandemic to be considered for this role.
• When safe, our usual place of work is in Shadwell/Wapping, London (E1). Weekend shifts are always worked from home.

Key dates:

20-minute assessment:

• Monday 26th October, between 9am and 1pm

Interviews:

• Thursday 5th November

Start date:

• Thursday 19th November, ideally

Training (mandatory):

• Saturday 5th December

All of these will take place online.

How to apply

Please read the attached job description carefully and email a completed application form no later than 10pm on Wednesday 21st October, 2020

We are a diverse helpline team and particularly welcome applications from people from structurally oppressed communities and people who share some of the identities of our service users.

Recruiting a Specialist Support Worker to join our Mental Health service in Tower Hamlets!

£24,000 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Tower Hamlets Adult Mental Health Rehabilitation House provides suitable accommodation and a therapeutic program to support people in their recovery and rehabilitation following a hospital admission for mental health problems. The service is founded on the principles of Recovery: Emphasis is placed on helping individuals to develop or rediscover their own unique skills and coping strategies and to positively use the resources that are available to them within their community and extended social networks. The house is staffed and run in a way that is sensitive to the diverse cultural needs of service users in Tower Hamlets. It also provides a high degree of privacy and a homely and welcoming environment to all who choose to use it.

The Bethnal Green Community Mental Health Team BG CMHT will also deliver complex NICE compliant interventions as required in partnership with Rehab.

The Rehab is a 24-hour service and staff operates on shifts: early 8-4: mid: 9-5 or 10-6, Late: 2-10pm. There are no sleep-in as service is managed by a Night Support Worker and a Concierge.

Specialist Support Worker will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Competency Model. More specifically, the post-holder will:

- To provide intensive support (both practical and emotional) to people living in the Project
- To act as a positive influence on clients encouraging responsible behaviour and self reliance
- To support people in a way that maximises their self-sufficiency and enables them to live independently in their own homes
- To act as a resource co-ordinator and advocate in order that clients can make informed choices about how they live in the local community
- Agree the initial treatment/recovery plan with service user, including; clinical assessment, ensuring the health and wellbeing

Key Responsibilities:

Practice

- Undertake key working responsibilities for a caseload assigned by the Team Leader/Manager
- Undertake initial & continuous assessment of needs and potential risks & agree levels of support and actions
- Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Provide structured support and guidance to other front line staff in their area of expertise, and to contribute to the relevant internal specialist forum
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- To adhere to Look Ahead's Policies and Procedures
- To engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Liaison with Other Agencies

- To liaise with the referral agency to ensure that full information is given to enable a proper assessment to be made of future clients
- To work collaboratively with staff from the Tower Hamlets Rehabilitation and Recovery Service in performing joint assessment to determine the appropriateness of referrals to the service
- To advocate assertively to statutory and voluntary agencies to ensure that clients' needs are met
- To maintain good relationships with all involved professionals and agencies
- To maintain good liaison with the clients' immediate community and family
- To build up and maintain contact with a full range of community workers

Housing Management

- To explain the terms of the Tenancy Agreement and to ensure that clients understand all the services within the accommodation
- If clients are moving into independent accommodation, to help make the transition and setting up of their new home
- To take lead and responsibility in setting up ways of paying for rent, utilities, bills etc.
- To provide advice and help on future housing needs

For more information or to apply please visit our website.

Recruiting a Night Support Worker to join our Learning Disabilities service in Tower Hamlets!

£16,770 per annum, 30 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

The service accommodates three individuals on a ground floor, and suits people whom have mobility needs. Support is provided across 24 hours with various levels depending on the customers needs. There is a shared kitchen, lounge, garden, wet room and two toilets; however other shared communal facilities available within the block. The service has a person centred approach; this is always picked up by Auditors and Inspectors, it's mentioned within audits reports. The people whom live there choose and are supported to live the life that they want taking part in various activities within their community such as attending day centres, visiting their friends, attending church, participating in events and much more.

The service is supported by an amazing, compassionate and experienced team who have many years supporting people with Learning Disabilities and other Disabilities. The Manager has excellent experience in supporting people of various ages with Learning Disabilities and Autism, the Manager is also a Winner of the Great Britain Care Awards 2019.

As a Night Support Worker you will be expected to undertake duties and work as part of the staff team to support customers with night support by using person centred approach and lone work. Work within a team to communicate, meet the service and Look Ahead objectives and responsibilities whilst working flexibly to respond to the needs of the customers.

This role will require an experienced, skilled, compassionate and confident person that's able to work using own initiative and adhere to Look Ahead policies and the service protocols.

Key Responsibilities:

- The ability and confidence to lone work and follow policies, procedures and protocols to ensure a quality service delivery and keeping everyone safe during the night. For example calling On Call, sharing facts only and keeping good levels of recording
- Work proactively with the team to handle the service caseload and support an effective team approach to meeting each customer's identified needs
- Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers, colleagues, visitors, contractors and premises including responding to maintenance, fire and health and safety issues
- The ability to follow guidelines and use initiatives to manage, control and eradicate infections. For example following a thorough cleaning rota and completing all relevant checks such as living standards checks.
- Deliver all aspects of support to enable customers to develop independent living skills as appropriate to the individual needs of the customer. This may include practical tasks, delivering personal care, including but not limited to support with personal hygiene, meal preparation, medication management and personal finances support as required.
- Champion a positive local culture within the service
- Support customers to undertake domestic tasks, including practical assistance to ensure a high quality living environment that promotes customers' dignity, respect and allows customers to feel safe and welcome in their own home
- Participate in support planning, risk management and assessment of needs in line with support planning whilst supporting the team with case work management
- Work with customers to promote social inclusion to promote independent living, encouraging customers to maximise their skills and choices
- Involve customers in the design, development and delivery of the service through co-production
- Use appropriate communication including accessible information standards to ensure customers understands and can make informed choices
- Report and support any observations relating to customers welfare
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Maintain a good standard of records and reporting as required at the project under the direction of the Managers
- Engaging in learning and development activities to increase knowledge and skills and share learning with customers and colleague
- Attend and participate in team meetings, customers meetings and participate in daily handovers

For more information or to apply please visit our website.

Recruiting a Waking Night Specialist Behaviour Support Worker to join our Learning Disabilities service in Newham!

£16,874 per annum, 30 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Nimrod House is a 24 hour support service, with 5 self-contained flats, for individuals with learning disabilities. The flats are tailored to customers' complex needs, containing bespoke features and technology that minimise risk. The service works with families and clinicians as part of the NHS Transforming Care Agenda which integrates individuals back into the community, designs person centred support, promotes independence, skills and relationships to produce better quality of life.

Waking Night Specialist Behaviour Support Workers are responsible for the customer's emotional and psychological well being, as well as providing support to help them develop the life skills they require to meet the assessed needs. This will include providing physical, domestic, emotional and social care during night time. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living and encouraging customers to maximise their skills and choices.

Key Responsibilities:

Behaviour Analysis

- You are liable to observing and monitoring the customer's behaviours, the duration, the intensity, and the damage, as well as factors that may alleviate or aggravate the behaviour
- You are responsible in planning appropriate intervention to modify and resolve the behaviour
- You require superb interpersonal and relationship skills and must have the capacity to handle psychologically behavioural changes
- You understand and collaborate with the different support organisations accessible in the community
- You exhibit a concrete basis in behavioural analysis
- You will have the ability and skill to present and feedback to other professionals in a formal settings
- Reports possible cases of abuse, neglect or endangerment appropriately
- Actively participates in the reviewing and the designing behavioural interventions plans.
- Implements behaviour support plans
- Measures goals and objectives of behaviour support plans to ensure they are being met
- Communicates with parents and care managers in regard to customer's progress in the absence of management
- Analyses the behavioural interventions to determine their success
- Assists customers in identifying inappropriate behaviours and develop better behaviour alternatives
- Assists newly recruited staff in facilitating behavioural interventions
- Maintains up to date accurate records of customer's, service being provided and behavioural data

Other Responsibilities

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the night shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the support workers/management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

For more information or to apply please visit our website.

Recruiting for 2 Assessment Support Workers to join our Homelessness and Complex Needs Service in Hammersmith and Fulham!

£22,360 per annum, 40 hours per week plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

The Coninghams is a 31 bed assessment centre for single homeless men and women that have links within the borough. The accommodation provides 5 separate self contained units and 26 on suite bed rooms, with shared kitchen facilities on each floor. The scheme is staffed 24 hours, with night support workers and concierge cover during the evenings. The service acts as the assessment centre for customers entering supported housing within Hammersmith and Fulham. Customers receive an intensive 10 - 12 week period of assessment before being referred onto appropriate supported or PRS accommodation. Most of our customers are rough sleepers, but the criteria is generic. Male and female. A major part of the assessment support workers role is putting in the foundation with our customers around basic living skills and preparing the individual to be ready to move into alternative supported accommodation.

The aim of the project is to assess the individual over an 8-12 week period with the aim of identifying their support and housing needs. In that period we will provide a bed for the customer to assist staff to carry out a detailed assessment to ensure that the recommendation for move on into supported housing is captured correctly. The onus is then on the council to move the individual onto more suitable longer term supported accommodation based on our assessment/recommendation.
The service operates a model of personalised approach in order to address a wide range of presenting complex needs, which could range from mild learning difficulties, substance use (alcohol and drugs), offending, mental health, dual diagnoses, etc. We work closely with outside agencies in order to ensure that the individual is linked into getting the correct support whilst they remain at the assessment centre.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. A major part of the Assessment Support Workers role is putting in the foundation with our customers around basic living skills and preparing the individual to be ready to move into alternative supported accommodation.

Key Responsibilities:

- Undertake initial and continuous assessment of needs including support needs and daily living skills. This would include potential risks and an assessment of the customers independent living skills as a whole
- The initial and co-produced assessment will incorporate models of co-production, observation and person-centred planning. This is with a view that it is solution focused as to provide a framework for progression towards independent living
- Liaise with partner agencies in regards to the assessment process seeking advice and guidance as to specialist input and clinical input as part of multi disciplinary assessment process
- Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Empower customers to be part of the local community and active participants in the local community as part of a Recovery Capital model
- Liaise with partner agencies in regards to making referrals where an unmet need has been identified via the multi agency assessment
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
- Support customers to undertake all domestic tasks as past of the assessment of daily living skills, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Co produce In Reach services at The Coninghams so that we are able to action plan jointly with partner agencies and feed into any action plans in regards to customers support needs e.g. Substance Misuse treatment plans
- Attend training and workshops that are delivered via partner agencies were possible to provide a through and up to date assessment
- Empower customers to ensure they receive the service and benefits they are entitled to, including assessment and support of budgeting and debt management to garner their tenancy readiness
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills

For more information or to apply please visit our website.

Recruiting a Specialist Support Worker to join our Mental Health Service in Tower Hamlets!

£23,000 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Tabard Court provides 24-hour support for men, aged 18-74, who have severe and enduring mental health needs together with a significant offending history. Many customers have led chaotic lifestyles and need support with medication and daily living skills. The service works in close partnership with key agencies, providing stability and a stepping stone to independent living for those moving from residential care, other supported accommodation, hospital or prison.

Specialist Support Workers work within a multi disciplinary team, providing support to customers with a range of mental health needs and who have had contact with the Criminal Justice System. This will include support with emotional, social, physical & domestic needs. You will be skilled in engaging both customers and stakeholders and have a good understanding of the needs and diversity of this client group. You will be able to demonstrate the ability to work in a therapeutic environment that at times can be challenging and provide quality, evidence based care and risk management strategies. You will be highly motivated and committed to continuous professional development. You will be the first point of contact and support for a patch of 4-6 customers, with the capacity to support additional customers when you colleagues are away from the service. You will work flexibly to respond to emerging needs and effectively address the needs of the customer group. This role will include shift working including: weekends, Bank Holidays, early & late shifts and sleep in duties.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer
- Specialist Support Workers support customers to undertake all domestic tasks wherever possible, including practical assistance where customers have not yet developed the skills, to ensure they enjoy a high quality of accommodation
- Participate in the support planning and risk management, including maintaining a live document for each customer
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare, taking a Relational Security approach to individual risk
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain digital and physical records as required at the project under the direction of the management team
- Participate in team meetings/reviews and the general development of the service
- Liaise professionally and confidently with members of the multidisciplinary team, including forensic psychiatric consultants on the specific needs of individual customers
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

For more information or to apply please visit our website.

Recruiting a Support Worker (Until 31st March 2021) to join our Young People Service in Lambeth!

£22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Lambeth Accommodation Based Young Peoples Service consists of 5 different properties across the borough providing support to 32 young people, aged 16-21. Each property contains between 5 and 9 units and are a mix of self-contained flats and shared facilities. Customers receive support for up to 2 years. There are 2 staff offices; one at Trent Road in Brixton and one at Wolfington Road in West Norwood. Support Workers will have a caseload of customers across the various properties for which they are responsible and will provide support to help them develop the life skills they require.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. The rota will include 8.00 - 16.00 and 14.00 - 22.00 shifts as well as weekends.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Non-judgemental, respectful and person centred in approach
- Ability to maintain boundaries
- Ability to be a positive role model
- Ability to engage with and form positive relationships
- Ability to convey empathy and warmth to Young People
- Desire to continue professional development
- High degree of emotional intelligence

Skills, Knowledge and Experience:

Essential:
- Good written and oral communication skills and good recording and report writing skills
- Ability to engage with and form professional relationships with professionals from across a variety of agencies
- Ability to appropriately manage challenging situations and conflict
- Ability to use evidence based approaches to the delivery of direct interventions to Young People e.g. social pedagogy model

Desirable:

- Experience working with young people in supported accommodation setting
- Good knowledge of local area it's amenities and services

For more information or to apply please visit our webiste.

Closing Date:  Midnight 04/10/2020
Interview Date: TBC

This is an exciting opportunity to join our Green House service, based in the centre of Hackney around the corner from London Fields.

At Thames Reach we are committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to achieve the highest standards and effectiveness in service delivery to vulnerable people.

At the Green House we assess homeless people to see if they have the right to be housed by the Local Authority and look for temporary accommodation for them. To do this we will train you to:

• check that the Borough of Hackney have a duty to house the client
• ensure that clients have the relevant documentation for you to support them
• collate information on the client from other services
• make referrals to hostels and
• support people to look for affordable private accommodation

You will work with a group of clients with varying needs, these may include substance misuse and mental health issues.

You will be motivated, committed and confident at liaising with vulnerable clients in addition to other professionals. There will be an expectation to work autonomously and as part of a team. You will have good time management skills, be outcome-focused and be able to accurately record work to enable us to demonstrate our outcomes.

You’ll be:
• Organised and efficient in your work
• Excellent at communicating and problem solving
• Confident in your ability to support clients
• Confident in using a computer and a range of software packages
• Responsive and flexible to the needs of the team and the clients

As well as a great working environment we also offer:

– 6.5% employer & 1.5% employee contributory pension

– Development opportunities

– 29 days annual leave plus bank holidays.

– Reimbursement of the cost of annual eye test

– Season ticket/cycle loan

– Flexible Working

– EAP services

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit our website.

Fixed Term Contract for 6 months

Closing Date: 04/10/2020 Midnight
Interviews: TBC

We are looking for two Support  Workers to join our Newham Rough Sleeper team. 

At Thames Reach we are committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to deliver high standard and effective services to vulnerable people.

Our Newham Rough Sleeper team works with Newham council and other stakeholders to:
– Reduce the number of people rough sleeping in the borough by quickly identifying the most appropriate route off the streets for entrenched rough sleepers with complex needs and devising and sharing a plan for achieving this.
– Reduce the number of long term rough sleepers in Newham by directly case working a small number of individuals with complex needs and case histories, supporting them to leave the streets and move into long term accommodation.
– Support people who have been placed in temporary accommodation to sustain and successfully move on from this.

Clients we support present with a variety of support needs including substance misuse, poor mental health, poor physical health and immigration issues.

We are looking for Support workers to assist our Lead workers to accommodate people living on the street and in temporary accommodation, supporting clients to access services and begin making changes to their lives and liaising with other agencies.

With the help of our experienced senior staff and management, you will be supported and trained to use your strong communication and creative problem-solving skills. You will receive regular supervision from experienced staff who will both guide your work and encourage and facilitate your personal development.

This post will consist of office work, street based outreach shifts and visits to accommodation. You’ll be based in Newham.

We need Support Workers to:

– Support rough sleepers to rapidly identify and access accommodation outside of London.
– Assist hostels to quickly move their residents on to more suitable and independent accommodation.
– Assertively identify routes away from the streets for rough sleepers and then continue to work with them in short stay accommodation to put together a more detailed long term plan.

As Support Worker you will have:
– The flexibility to work late and early shifts and weekends as required.
– The ability to provide a flexible and responsive service to meet the needs of rough sleepers across Newham.
– Excellent communication and creative problem solving skills enabling you to create options for people where these may be hard to find.
– Excellent interpersonal skills and commitment to work with rough sleepers.
– The enthusiasm and ability to manage a case load of complex clients.
– The necessary I.T skills to collect, collate and interpret information and statistics on rough sleeping and present these in external meetings.
– Sufficient confidence in public speaking to enable you to represent Thames Reach to statutory and voluntary organisations.
– Confidence in working with enforcement agencies such as the Police, Home Office and local authority civil enforcement teams and be able to speak to others about the benefits of this joint working approach.

 As well as a great working environment we also offer:

-6.5% employer & 1.5% employee pension contribution.

-Development opportunities.

-29 days annual leave plus bank holidays.

-Reimbursement of the cost of annual eye test

-Season ticket/cycle loan

-Flexible Working

-EAP services

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit our website. 

Do you work well in a team and believe in the social model of disability?  Can you build and sustain relationships with customers based on mutuality and peer support?  Do you enjoy managing a varied caseload of people and working in a person centred and empowering way?  Then this could be the role you’re looking for.

We are looking to employ a passionate, motivated individual with excellent communication and people skills to join our Touchpoint Team as one of two Touchpoint Peer Workers. Launched in October 2018, Touchpoint supports people experiencing any form of disability in Barnet to access the services and resources they need so they can live the life they want to live.

As a Deaf and Disabled People’s Organisation, we aim to work with people as equal partners to support positive change.  You will have your own lived experience of disability, a long term condition or mental health issues, and be able to use the knowledge this brings you to empower other people overcome the barriers they’re facing.

You may have experience in a related role, perhaps in the advice or advocacy sector, but you may come from a different sector, bringing a host of transferable skills.

The role is 35 hours a week. Currently it involves a mixture of home working (due to COVID) and office working from our modern, open plan office in Barnet and Southgate College, Colindale.  The successful candidate will enjoy working in a Deaf and Disabled People’s Organisation with an enthusiastic and friendly team of colleagues.

To apply, send your CV plus a detailed covering letter explaining how you would use your own lived experience of disability or a long term condition or mental health issue to provide meaningful peer support.

Funded by the National Lottery Community Fund.  Fixed term contract to 31/07/21, with the possibility of renewal subject to funding.  The successful candidate will need to undergo a DBS check. 

Inclusion Barnet is a registered Charitable Incorporated Organisation (CIO) number 1158632.

Recruiting a Floating Support Worker and 2 Support Workers to join our Mental Health service in Richmond!

£22,360 per annum, 37.5 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Please specify which role/s you are interested in your supporting statement.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Senior Support Worker/Team Leader/Contract Manager. Creatively working to engage with customers
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions. Promote positive risk taking
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team and policies
- Undertake housing management duties in line with relevant HM contract
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedure
- Engaging in learning and development activity to increase knowledge and skills

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

For more information or to apply please visit our website.

Recruiting Support Workers - 3 Full Time & 1 Part Time (Until March 2021) to join our Homelessness Service in Ealing!

£22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

£11,180 per annum, 20 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

The winter shelter in Ealing will provide a total of 8 beds to entrenched rough sleepers the service will provide support to single male and female as well as couple.
The service will be based in West Ealing divided between 2 houses, around 5 minutes from one to another - they are 4 units each with shared facilities. The service will be staffing 24 hours,
Our proposal focuses on offering supported housing that aims to support Ealing rough-sleepers to find long-term solutions off the streets. This will be offered to both single individuals and couples the aim of the service is to enable the development of the skills and confidence necessary to manage life independently, to encourage the development of practical life skills, to identify barriers to managing independently and to agree a package of support focused upon overcoming these, to encourage inclusion and involvement in local communities, to improve access to substance misuse treatment service in order to improve health outcomes and reduce related offending behaviour.

Job Overview:

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Please specify which role/s you are interested in your supporting statement.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

For more information or to apply please visit our website.