£7,821.60 to £9,164.40 prorated plus £1,446 Inner London Weighting prorated

14 hours (0.4 FTE) per week over a 7 day shift working pattern

Balham (SW17) & Putney (SW15)

The focus of this role is to provide housing management, support and resettlement advice, advocacy and liaison to residents with a history of substance misuse and offending behaviour. This involves developing effective relationships with residents and stakeholders; you will also undertake one-to-one key work, support planning, risk assessments and facilitating resident meetings.

You will need experience of direct client work, have an understanding of harm minimisation techniques, and possess the ability to organise daily routines, informal work and be able to motivate clients. You will enable clients to gain the skills and confidence to live independent lives and will foster social inclusion. This includes engaging with the individual around their substance misuse and ensuring their effective and sustained engagement in treatment, as well as engaging in education, training and employment.

Unfortunately, we are unable to accept CVs. Ref: 895

Closing date:  3rd November 2019.

Interview date: 11th November 2019.

Recruiting a Support Worker to join our Young Peoples service in Newham!

GBP 21,944 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

This role is a 40 hour per week contract.

Ibis House and Little Ibis House are specialist semi-independent services for young care leavers aged 16-21, with capacity to also work with young parents and their child. Ibis House provides a high level of support to young people with a variety of complex needs and Little Ibis House provides a medium level of support. The services are staffed 24/7 to support young people manage and address their various support needs and learn basic life skills to live independently. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:

- Experience working with young people

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting a Support Worker to join our Learning Disability service in Tower Hamlets!

GBP 21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Antill Road Day Service provides for 26 customers with a learning disability who live in the borough and majority of them live with their family. The service works in close partnership with social services and community learning disability agencies, as well as parents and carers and other key support agencies.Customers receive a fixed core support and personal care. There is an open door policy for customers and the current office opening times are Monday to Friday - 9am-5pm. However service hours may change in future to Monday to Friday - 8am to 6pm & Saturday 8am to 4pm.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customer's practical assistance where they have not yet developed the skills
- Participate in the support planning and risk management. Enable customers to make full use of community facilities by providing support as directed
- Enable customers to make full use of leisure and learning-based opportunities in the service as well as in the community by providing support as directed e.g. Gym, swimming and visiting various public amenities
- Supporting customers in the delivery of their prescribed health, physio, nutritional and sensory routines with guidance from/in partnership with external healthcare professionals
- Partnership working with a range of stakeholders including families, healthcare professionals, external personal assistants other support agencies to maximise outcomes for customers
- Providing support around personal care and mobility as well as the moving and handling of customers with physical disabilities/wheelchair users
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the Support Workers/ management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

- Experience in working with people with Learning Disabilities and Autism

Interviews will be taking place week commencing 11th November 2019.

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We are looking for a committed and passionate individual to join us as a Support Worker on our Housing First project in Croydon.  

At Thames Reach we are committed to helping homeless and vulnerable people live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to achieve the highest standards and effectiveness in delivering services to vulnerable people.

Housing First is an exciting new project, which supports some of the most complex and long term rough sleepers in Croydon into their own, independent accommodation, and builds a unique support package around each individual. Working in partnership with Croydon Council and other agencies, as a Support Worker, you will play a central role in supporting individuals to live independent, and fulfilling lives, and motivating them to reach their full potential.

We are currently recruiting for a Support Worker to join our innovative and exciting new service. As a Support Worker you will build and maintain positive, trusting relationships with individuals that have a history of rough sleeping or insecure housing. You will support individuals to move into their own, independent accommodation, and to make it a home. You will work closely with landlords and housing providers to help individuals to understand and sustain their tenancies. In addition you will:

• Work in partnership with key agencies, supporting individuals to access support services, community resources, and to feel a part of their local community
• Empower individuals take an active role in developing their own personalised support plans, and motivating them to achieve their goals and aspirations
• Develop a detailed understanding of the Housing First model – this is a great opportunity to gain an in-depth knowledge of this innovative and exciting new model of housing which is currently growing in popularity in the UK.

As well as a great working environment we also:

• Offer season ticket/cycle loan, flexible working and EAP services
• Offer a generous contributory pension scheme, tuition aid and a wide range of training courses and opportunities.
• Give you 29 days holiday.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit our website.

Closing Date: Midnight 20th October 2019

Support Worker

Find your place with us and help change lives.

We are one of the largest learning disability charities in the UK, supporting 2,900 people through our friendly, supportive, creative and diverse teams.

Position: Support Worker
Location: London Borough of Barnet, EN5
Job type: Full Time, Permanent
Hours: 37.5 hours per week
Salary: Up to £21,761
Benefits: Apprenticeships - gain a fully funded Level 2 Diploma in Health & Social Care whilst earning. Hft Plus benefits package (discounts and rewards across shops, restaurants, gym membership and days out), 20 days holiday (plus 8 bank holidays) increasing to 25 days after first year, contributory pension scheme and life assurance, an Employee Assistance Programme, annual staff award schemes, access to award winning training and development.

Closing date: Friday 25 October 2019

About the role:

As a support worker at Hft you’ll be supporting adults with learning disabilities to live the best life possible. In this caring and creative role, everything you do will enable people to have choices about their own lives, creating flexible services that meet people’s needs and always looking for the best way of doing things.

Hft London provide supported living services to people with complex needs, including autism and dementia, to live independently in the community or in purpose-built services with bespoke Personalised Technology. You will be supporting people for 1 hour or more and be based in 1 location so your time will be spent supporting people not travelling from place to place. We are looking for Support Workers for our CQC rated “Good” services who, with specialist training and support, can help individuals to live fulfilling lives in the community and overcome the difficulties they may face.

The purpose of your role is to give the highest possible standards of support to individuals with moderate to severe learning disabilities, in all aspects of their daily lives. You’ll be helping to ensure the people we support:

- Build confidence to develop interests
- Feel secure and safe
- Are provided with any personal care needed with dignity
- Increase independence
- Are enabled to make as many choices as possible
- Achieve personal goals, which may include travel or holidays

We provide 24/7 support to some people, so this role would suit you if you like the idea of working shifts and hours that include some weekends, nights and Bank Holidays. You may also get the opportunity to accompany the people we support on holidays and attend training courses and other activities.

About you:

You don’t need experience of support work or any special qualifications for this job - you’ll get plenty of training along the way. Having the right values and wanting to make a difference to enable people to live a more fulfilling and independent life is what matters most. You will need to have good listening skills and a practical, caring approach. You also need to have basic level IT skills to be able to use a computer to record information about people you will be supporting.

It’s great if you already have experience of working with people with learning disabilities, autism or dementia, but it’s not essential. What matters most is your positive attitude to life and your desire to support people to live their life with as much independence, choice, dignity and control as possible.

What we offer:

We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Investors in People and Skills for Care accreditation we are committed to investing in our teams to ensure they have the specialist skills they need.

Join us and help us change lives.

Strictly no agencies please.

You may have experience of the following: Support Worker, Care Worker, Care Assistant, Healthcare Worker, Healthcare Assistant, Community Support Worker, Disability, Disabilities, Care Staff, Charity, Charities, Not for Profit, NFP, Third Sector, etc.

Ref: 89475

Our client is a London based charity aiming to prevent homelessness. They work closely with vulnerable and socially excluded people to help transform their lives. They are currently looking to recruit a Support Worker for one of their hostels based in Camden. This is a temporary assignment initially for 3-4 months.

As a Support Worker, you will provide vulnerable homeless service users, with a history of rough sleeping with an effective, high quality support service within a hostel context. Providing tailored support to a caseload of clients, you will conducting key working sessions to ensure they are receiving the support they require to assist them in achieving a life away from the streets. With many presenting with multiple and complex needs, you will work collaboratively with colleagues and external agencies to ensure a wrap-around service that is effective and enables services users to achieve their goals and aspirations.

To be successful, you must have experience of key working a caseload of homeless adults presenting with complex needs, conducting risk assessments, support plans and have a working knowledge of safeguarding. You must also have demonstrable experience of working with clients with substance misuse, mental health and/or homeless-related needs, or a combination of these client groups.Candidates must also have a good level of computer literacy and numeracy.

To be considered, you must be available immediately and be in possession of a fully enhanced DBS check that is registered to the online update service. The successful candidate will be required to work 37.5 hours per week, working across Monday - Sunday on a rota basis including early, late and weekend shifts.

Across London 

Closing Date: Midnight 20th October 2019
Interviews:  TBC

We are looking for committed and passionate individuals to join as Support Workers. Our Rapid Response team is funded by the Mayor of London to provide an emergency response to people sleeping rough in 23 London boroughs.

At Thames Reach we are committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to deliver high quality, effective services to vulnerable people.

Our Outreach Support Workers play a pivotal part in their inspiring work, helping homeless people get off the streets, back on their feet and looking forward to a brighter future. Support Workers work at night covering a group of boroughs by car, responding to new referrals for rough sleepers, assessing those met before offering and transporting them to emergency accommodation.

A clean UK driving license and an ability to work late night shifts are the essential requirements for this role. You do not need any prior experience of working with homeless people but you do need a commitment to supporting Thames Reach to achieve its vision and an interest in learning the new skills that will enable you to do this.

With the help of our experienced senior staff and management, you will be supported and trained to use your strong communication and creative problem-solving skills. You will receive regular supervision from experienced staff who will both guide your work and encourage and facilitate your personal development.

This is a challenging and extremely rewarding role that requires you to assertively reinforce our message that rough sleeping is an unsafe choice and give the people you meet clear information about their available options and the necessary encouragement and support they need to make an informed choice to move away from the street.

As Support Worker you will:

• Be organised and able to plan your work to provide a rapid response to referrals we receive ensuring people sleeping rough across London are looked for within tight time scales.
• Be committed to providing a high standard service.
• Have excellent communication skills and be able to quickly engage rough sleepers you meet so that they accept the help you are offering.
• Have an enthusiastic approach to taking part in training and acquiring new skills.

We will:

• Support you to develop your knowledge and skills and advance in your career.
• Offer a generous contributory pension scheme, tuition aid and a wide range of training courses and opportunities.
• Give you 29 days holiday and 8 paid bank holidays.

For further information and to apply please visit our website.

Our client is recruiting caring and positive thinking Support Workers, either Full-time, Part-time and Bank (casual work) for their six bed Registered nurse-led care home based in Twickenham.

Whilst experience is not essential as full training will be provided, we very much welcome previous experience working as: Support Worker, Home Carer, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Mental Health Care Worker, Voluntary Worker.

Our Client is a national charity providing care and support to people with learning disabilities. Our Client has a reputation for innovation in service delivery and providing high quality care and support; we also have a passionate belief in the rights of the people that we support to have choice and control in their lives.

Location: Twickenham

Salary: £8.58 per hour weekdays and pay weekend enhancement. In addition, they offer a £600 annual attendance bonus.

Hours: Full Time, Part time and Casual opportunities available

Benefits: An Employee Assistance Programme, Eyecare scheme, an attendance bonus, Refer a Friend scheme, Staff welfare budget etc.

Our client is committed to the ongoing development of their staff. There are a number of excellent staff services that they provide to their employees (details provided on commencement of employment). In addition, you will benefit from excellent in-house training programs, a staff appraisal scheme and regular supervision and mentoring.

About the role of Support Worker:

Support Work is a rewarding career. In this position you will support people with high needs both physically and emotionally.

Roy Kinnear House is a registered nurse-led care home based in Twickenham and our client is looking for full time, part time and casual Support Workers to join their team of dedicated staff.  They put the ladies who live in the service at the centre of everything they do to ensure they receive support that truly meets their needs.

About you:

Are you caring, compassionate and looking for a career where you can really make a difference in someone’s life?  Then perhaps you are the person that we are looking for!

Previous experience in a similar role is desirable, although not essential, as full training will be provided. We are looking for people with the right attitude - people who are passionate about making a difference and helping others to live happy, meaningful lives.

Successful candidates will need to be caring and patient and able to treat people with dignity, respect and compassion. You must have good communication skills, including listening and picking up on non-verbal communication. You also need to be able to work well as part of a team.

If you want to be a part of a successful team and share these values, then apply today!

Support Worker (Mental Health)

Our client provides care, support and housing in London for people who may be homeless, have a learning disability or a mental health need. Their aim is to provide a safe and secure environment to help people recover and maximise their potential. Their services place people at the heart of their communities and help them to develop the skills to live independent lives in the way they choose. Our client works with local people in an environment that promotes and embraces diversity and the differences that make people individuals.

Their customers have often had previous experiences of disadvantage, prejudice and discrimination. They ensure that they work with everyone in a way that respects and promotes choice, privacy and dignity.

Position: Support Worker (Mental Health)
Location: London
Job type: Full Time, Permanent
Hours: 40 hours per week (actual hours depend on the requirements of the service and the 24 hour shift pattern applicable to the post, including sleepovers, weekends and anti-social hours)
Salary: £18,195 per annum
Benefits: 25 annual leave days, plus bank holidays, pension scheme.

About the role:

The Support Worker will work as part of a team providing an environment where people with complex and challenging needs are encouraged to live as independently as possible, using the assertive model of engagement and individually tailored support plans to form the basis for effective interventions. You will support the customers to develop and expand their life skills so that they can lead full and active lives within the community.

About you:

The successful candidate will have experience of working with vulnerable adults, preferably in a mental health setting. You will have an understanding of how mental health problems, learning disabilities and complex needs may affect day to day functioning along with a knowledge and understanding of safeguarding policies and procedures.

Additionally, you will have the ability to establish and maintain rapport and liaise appropriately with customers, team members, clinicians and other external support services. You will possess good IT skills, with the ability to adapt easily to new systems along with good written and verbal skills.

This role is on a 24-hour rolling shift pattern which includes days, evenings, nights, weekends and sleepovers, so the ability to work flexibly at different sites is essential.

You may have experience of the following: Support Worker, Care Worker, Care Assistant, Social Care, Healthcare Assistant, Healthcare Worker, Mental Health, Vulnerable People, Care Worker, Care Staff, Charity, Charities, Third Sector, NFP, Not for Profit etc.

Support Worker (Learning Disabilities)

Our client provide care, support and housing in London for people who may be homeless, have a learning disability or a mental health need. Their aim is to provide a safe and secure environment to help people recover and maximise their potential. Our clients services, place people at the heart of their communities and help them to develop the skills to live independent lives in the way they choose. They work with local people in an environment that promotes and embraces diversity and the differences that make people individuals.

Their customers have often had previous experiences of disadvantage, prejudice and discrimination. They ensure that they work with everyone in a way that respects and promotes choice, privacy and dignity.

Position: Support Worker (Learning Disabilities)
Location: London (priority Bermondsey and Chiswick)
Job type: Full Time, Permanent
Hours: 40 hours per week (actual hours depend on the requirements of the service and the 24 hour shift pattern applicable to the post, including sleepovers, weekends and anti-social hours)
Salary: Starting salary £19,000, rising to £22,000 per annum inclusive of London Weighting
Benefits: 25 annual leave days, plus bank holidays, pension scheme

About the role:

The Support Worker will work as part of a team enabling people with learning disabilities and complex needs to settle into their new flats in the community. You will support the customer’s to adjust and to build skills that enable them to live as independently as possible.

You will support the customer’s to develop and expand their life skills so that they can lead full and active lives within the community. The post holder will be a member of a Key Team supporting an identified individual, but will be required to work with other customer’s as the needs of the service demand.

About you:

The successful candidate will be able to demonstrate knowledge of Person Centred Working and experience of working with challenging behaviours. You will also be able to demonstrate flexibility in approach to the needs of customer’s being supported, enabling them to take control of their lives. Experience of working with adults with complex needs, which may include learning disability, autistic spectrum condition, complex challenging behaviour, mental health problems and forensic histories is also essential.

Additionally, you will have an ability to work effectively with customer’s whose behaviours are described as challenging (physical and verbal) and experience of enabling customers to work through crisis situations both at home and out in the community with appropriate support. Experience of enabling customers to develop the skills and confidence needed to live as independently as possible is essential, as is experience of identifying the support needs of customers and of developing and implementing individualised support plans to meet their needs.

You will also have experience of having been a key worker and having undertaken risk assessments. You will have knowledge and understanding of, and commitment to, safeguarding vulnerable adults and children and experience of promoting and supporting the development of independent living skills and of supporting customers appropriately with their personal care.

You must be able to work on a 24 hour rolling shift pattern which includes days, evenings, weekends and sleepovers and occasionally supporting customers on holiday if this is required.

You may have experience of the following: Support Worker, Care Worker, Care Assistant, Social Care, Healthcare Assistant, Healthcare Worker, Learning Disabilities, Vulnerable People, Key Worker, Care Worker, Care Staff, Charity, Charities, Third Sector, NFP, Not for Profit etc.

Support Worker (Assessment and Referral)

Closing date: 16 October 2019 at 9 am

Interview dates: 29 and 30 October 2019

Aim of the role:  Assessment and referral of customers.

Salary:  £23,690

Location:  Central Croydon

Contract:1 year fixed term with the possibility of extension.

Hours: 37.5 hours per week on a 7 day rota.

Working on shifts which includes early mornings, late, evening and weekends and occasional nights.

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years 
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

About the Role

 Evolve Housing + Support are recruiting for an exciting, new project in Croydon called the Somewhere Safe to Stay hub (SStS). The Hub will act as a short-term assessment and sleep space for those both at risk of immediate rough sleeping and as a response to those verified as rough sleeping in London Borough of Croydon. It will divert those at immediate risk of rough sleeping and provide “Somewhere Safe to Stay” with intensive move on support.

About You

As an Assessment and Referral Support Worker you will support people accessing the Staying Safe Hub to identify their appropriate housing options, and to access this quickly to prevent homelessness or rough sleeping. You will carry out initial assessment and address immediate needs for people presenting at the Hub ensuring access to health care where necessary, and that basic needs are met. You will identify housing options and the most appropriate pathway, and complete the necessary referral forms, housing applications, benefits forms or other processes in order to effect resettlement. You will act as the link between the people we work with and a range of local authority, community and voluntary sector providers.

A+R Support Workers will spend much of their time based at the Hub, however you will be expected to travel between sites for training and within the local community to support the people we work with. We recognise that working with people who are disengaged and vulnerable can be very stressful. On top of one to one meetings with your line manager, we offer access to an employee assistance programme and regular facilitated reflective practice sessions.

Experience

• Experience of supporting vulnerable people to achieve resettlement.
•  Provision of housing advice or experience of rapid assessment and referral work.

Knowledge

• An understanding of the reasons why people become homeless and the needs and challenges they face
• Knowledge of safeguarding issues and how they apply in day to day work
• Knowledge of statutory and voluntary resources available to homeless people including an understanding of housing and welfare benefits

Skills and Abilities

• Ability to document clear records and to evidence outcomes achieved with customers
• Ability to engage with customers to complete housing assessments and identify move on plans
• Ability to support customers to navigate swift resettlement and access a number of services
• Ability to work inclusively, as part of a team, and to give and receive support and constructive feedback and also to lone work when required
• A level of self-awareness in respect of personal resilience and a commitment to engaging in activities to support your own wellbeing
• Ability to communicate clearly both verbally and in writing, demonstrating a good standard of written and spoken English
• Competent in using Microsoft word, excel and inputting to database

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.  Our aim is to help children, young people and adults who are homeless or at risk of homelessness to become independent and resilient.  We believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

Support Worker

Assessment and Referral

Role Profile

Job title:

Support worker

Department:Operations

Reports to:  Team Manager or Team Leader

Location:  See advert

Hours:  37.5 hours comprising of shifts with a rolling rota.

Typical shift pattern (may be subject to some variation dependent on the needs of specific services):

5 days a weeks over 7 days rota (including weekends and nights

About Evolve

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Job description

Overall aim

You will support the people accessing the Staying Safe Hub to identify the appropriate housing option and to access this quickly to prevent homelessness or rough sleeping. You will engage with and empower them to:

• Identify immediate needs for people presenting at the Hub ensuring people access health care where necessary and have basic needs met
• Identify their housing needs and the most appropriate option/pathway
• Complete the necessary referral forms, housing applications, benefits forms or other processes in order to effect resettlement
• Support people to move to the next step in their housing pathway
   
  You will act as the link between the people we work with and a range of local authority and community and voluntary sector providers.
   
  What to expect
   
  A+R Support Workers will spend much of their time based at the Hub, however you will be expected to travel between sites for training and within the local community to support the people we work with.
   
  We recognise that working with people who are disengaged and vulnerable can be very stressful.  On top of one to one meetings with your line manager, we offer access to an employee assistance programme and regular facilitated reflective practice sessions.
   
  We provide training to enable you to do your work and build your capabilities.  We will set out a personal development plan with you to ensure you are supported to succeed in your role.
   
  Support work is challenging, exciting and at times frustrating.  You will need to be prepared to cope with inevitable conflict and setbacks.  Results are usually long term rather than immediate, so patience and perseverance are essential. Your resilience and creativity will be assets in this role.
   

Key responsibilities

Supporting our customers

• Taking part in a rota to provide 24/7 cover to ensure the Hub is safely staffed
• Work with customers to identify their housing needs through meaningful assessment, identifying and assessing risk to ensure they are able to stay safe.
• Create resettlement plans alongside customers by identifying the most appropriate housing pathway.
• Establish supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner.
• Ensure daily actions are followed up and that ensure that resettlement plans are carried out.
• Liaise with external partners, including accessing appropriate statutory and voluntary services, following up on referrals and resettlement plan and advocating for customers.
• Ensure fair access through assessing the suitability of referrals, based on the criteria of the project.
• Encourage and support customers to raise complaints, comments and suggestions.

Health and Safety

• Ensure customers have up to date information on Health and Safety, and Fire Safety within the Hub environment.
• Ensure customers are given information on the Hub policies including substance use, smoking and visitors policy.
• Be fully aware of, and working within Health and Safety legislation.
• Carry out regular Health and Safety inspections of the Hub and surrounding grounds, taking immediate action to remedy health and safety defects and alerting the appropriate people in line with Health and Safety Policies.
• Report any maintenance issues to the appropriate people and keep a record of maintenance requests and work.
• Maintain a safe, welcoming environment at the Hub.
• Conduct locality checks and patrols and work with the other services on the site to monitor and address Health and safety issues or anti-social behaviour.

Administration

• Complete records on customer database (Salesforce) to deadlines.
• Keep timely and accurate records including customer files, monitoring information etc.
• Provide written reports and information as requested.
• Be aware of, and adhering to, all relevant financial procedures.
• Maintain personal records on the HR database.

General

• Ensure Evolve’s Equality and Diversity Policy and Code of Conduct are actively promoted and adhered to in all areas of work, and that services are accessible to all individuals.
• Work within the GDPR framework.
• Attend and fully participate in one to one meetings, annual reviews, team meetings and all training provided.
• Engage with colleagues and management to fully support the effectiveness of the team.
• Work across other locations, and attending training and meetings on other sites, as required.

This job description provides an indication of the roles and responsibilities for the post of Support Worker, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.

All Evolve employees must also be aware of, and adhere to, all Evolve policies and procedures.

Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes to the role.

Person Specification

 Experience and qualifications

• Experience of supporting vulnerable people to achieve resettlement, provision of housing advice or experience of rapid assessment and referral work.

Knowledge

• An understanding of the reasons why people become homeless and the needs and challenges they face
• Knowledge of safeguarding issues and how they apply in day to day work
• Knowledge of statutory and voluntary resources available to homeless people including an understanding of housing and welfare benefits

Skills and abilities

• Ability to document clear records and to evidence outcomes achieved with customers
• Ability to engage with customers to complete housing assessments and identify move on plans
• Ability to support customers to navigate swift resettlement and access a number of services
• Ability to work inclusively, as part of a team, and to give and receive support and constructive feedback and also to lone work when required
• Ability to manage time and multiple priorities effectively and take individual accountability for meeting deadlines
• A level of self-awareness in respect of personal resilience and a commitment to engaging in activities to support your own wellbeing
• Ability to communicate clearly both verbally and in writing, demonstrating a good standard of written and spoken English
• Competent in using Microsoft word, excel and inputting to database

Our client is a London based charity aiming to prevent homelessness. They work closely with vulnerable and socially excluded people to help transform their lives. They are currently looking to recruit a Support Worker to provide support to a caseload of adults with complex needs in a supported accommodation service in Lewisham. This position is offered on a temporary basis, initially for two-three months, with the possibility of extension.

As a Support Worker, you will effectively manage a caseload of c.20 clients with medium to low support needs to enable them to understand their emotional and mental health needs and support them in managing these effectively. Through 1:1 support, you will support your clients to develop their living skills, develop and manage healthy relationships, build social networks and access ETE opportunities by completely comprehensive needs and risk assessments with clients. Finally, due to the nature of the service, you will work with your clients to support them managing successful tenancy prior to moving on to more independent housing.

To be successful, you must have experience of key working a caseload of homeless adults presenting with complex needs, conducting risk assessments and a knowledge of safeguarding. You must also have some experience of working with mental health problems and/or clients with substance misuse, or homeless-related needs, or a combination of these client groups.Finally, you should demonstrate understanding of the Recovery Model and the ability to engage and motivate clients to move towards independence and inclusion.

To be considered, you must be available immediately and be in possession of a fully enhanced DBS check that is registered to the online update service. You will also be available to work 37.5 hours per week, working across Monday - Sunday.

To apply please upload a CV in Word format; a covering letter is not required at this stage.