Senior Support Worker (Learning Disabilities)

We are one of the largest learning disability charities in the UK, supporting 2,500 people through our friendly, supportive, creative, and diverse teams.

As a senior support worker at Hft you’ll be supporting adults with learning disabilities to live the best life possible. You will be a role model to others through demonstrating excellent support to those we support and you will help the registered cluster managers to coach, support and manage staff teams effectively. You will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.

To be successful in your application you must be able to work in the UK without sponsorship.

Salary: Up to £23,059 per annum
Hours: Permanent, 37.5 hours per week
Location: Shefford , Bedfordshire

What we Offer

Apprenticeships - earn whilst gaining a fully funded Level 3 Diploma in Health & Social Care whilst earning. Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out, but also an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff). A contributory pension scheme & life assurance. Free DBS Check.

You need good IT skills and experience of maintaining records to be a success in this role. You also need to be willing to work towards a Diploma in Health & Social Care Level 3 (or equivalent). But above all, if you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you.

A Full UK Driving licence is essential.

Closing date: Wednesday 2nd June 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Senior Healthcare Assistant, Care Staff, Community Development, Relief Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP, Flexible Working, etc.

Victim Support is looking for a full time Victim Contact Worker to work as part of the Luton Youth Offending Service. This is a fixed term role until 31.03.2022 with the possibility of being extended subject to funding.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision, Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

This role is to ensure there is a systematic victim perspective in relation to work with young people who offend, particularly in regard to communicating victim safety issues and implementing restorative justice measures.

The main duties include making contact with victims of crime on behalf of the Youth Offending Service. To ensure that victims are supported and signposted to relevant agencies. To provide the Youth Offending Service with accurate written feedback regarding the views and feelings of the victim for use in a range of reports, assessments, management oversight and resettlement planning.

This post holder will be seconded to and based in the Luton Youth Offending Service and receive referrals, case management supervision and managerial oversight from the YOS Operations Manager.

The successful applicant will need to be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values.

This role is subject to the satisfactory completion of a Disclosure and Baring Service (DBS) Check.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

We are currently recruiting an experienced and dedicated Service Manager to join our SIG Penrose services based across two sites in Bedford and Luton, supporting Bedford Borough Council's strategy to prevent homelessness and rough sleeping; to oversee the delivery of the housing related support service for people with mental health problems who are homeless or at risk of homelessness.

About the role:

Leading and managing a team of 4, you will offer strength based and personalised support to service users to enable them to develop the independence and life skills they require, so they can access and sustain suitable accommodation, and to provide structured and outcome focussed housing related support for individuals with multiple support needs.

This is a unique opportunity for a innovative manager to lead the service, and build upon the service excellence that we are renowned for. We are looking for a leader who is a decision maker; great listener; succinct communicator and an advocate for change.

About us:

The Social Interest Group (SIG) is a leading UK based charity, providing bespoke person centred social and health care solutions. Utilising strength-based models of working, we specialise in rehabilitation and supporting people who have complex needs, empowering them to achieve their full potential. We deliver social and health care services through our subsidiary charities SIG Penrose, SIG Equinox, Pathways to Independence and SIG Investments.

The successful candidate:

You will have a successful background in mental health, complex needs, homelessness and substance misuse provision and have similar service experience at managerial level. With a robust history of implementing, improving standards and steering change, you will be committed to creating an inclusive environment, which celebrates difference and allows our staff and service users to flourish.

If you are passionate about supporting the people we work with and the belief that everyone can turn their life around regardless of past or present circumstances, then we want to hear from you!

Experience Required:

• NVQ / Diploma Level 4 in Management / Health & Social Care / Mental Health or professional equivalent
• Direct experience of service delivery within reintegration and rehabilitation services or similar
• Operational management experience with the ability to work under challenging circumstances
• A good understanding of the needs of vulnerable people who may have mental health, offending or substance misuse problems
• Proven ability to provide clear leadership and management to a team
• Experience of housing management including voids and evictions
• Knowledge and practical application of key legislation – mental health, criminal justice, social care and housing etc
• Ability to influence and form strong relationships with commissioning bodies and professional agencies
• Experience of successful management of voids rental income and budgets/KPI’s

Why work for us:

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you!

For more information, please visit our careers page in order to complete our online application form.

All successful applicants will be required to undertake an Enhanced DBS and provide employment references covering 5 years period including one from your most recent employer.

SAFE! Support for Young People Affected by Crime is an Oxford based charity working across the Thames Valley.  We are looking to recruit an experienced practitioner to work with children and young people who have experienced domestic abuse, across both the Young Victim Service and Building Respectful Families – our service supporting families affected by Child on Parent Violence.

In order to be considered for this role you will have extensive experience of working with young people in a supportive role.  An enthusiastic self-starter with excellent communication skills, you will have experience of multi-agency working and a commitment to high-standards of professionalism. You will be responsible for:  providing appropriate support to children, young people and parents, conducting assessments and designing individual intervention plans based on the young person’s needs and providing support parents/carers.

Applicants will have a good understanding of confidentiality and safe working practices and maintenance of records in accordance with the Data Protection (GDPR) Act.  In addition, you must be able to demonstrate your active commitment to promoting equal opportunities and diversity.

These roles will require some travel around the region, and occasional unsociable working hours. We are able to offer flexible working including time spent in our central Oxford office, working from home and out in the community.   

SAFE! offers competitive rewards and benefits including pension, flexible working and 28 days annual leave (pro rata), as well as the opportunity to play a key role in this award-winning charity at an exciting time.

The welfare of children is paramount to all that we do in SAFE! and we would expect all successful candidates to demonstrate that they are equally committed to these values. We follow safer recruitment processes to ensure that we adhere to these standards.  Appointments will be subject to references and checks made by the Disclosure and Barring Service (DBS) satisfactory to SAFE!

This role is funded by Oxfordshire County Council for an initial fixed term for 12 months from appointment.  Extension to the initial contract may be considered subject to funding.

Closing date: Thursday 13 May by 09.00am. Interviews are likely to be held week starting 24 May.

You’ve got a good understanding of mental health issues and really enjoy supporting others to achieve independence and lead their own recovery. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Recovery Worker.

We’re part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Right now, our Whitworth Road service is looking for someone like you to support the people who use our services to maintain their tenancy and independence in the community. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. That’s why we need you to inspire and support them to lead their own recovery. So, whether it’s helping to come up with a personal support plan that will see them achieve their goals and aspirations, developing domestic and finance management skills or accessing work, leisure or educational opportunities, your empathy, enthusiasm and compassion will have every chance to shine. Entering accurate case notes onto our IT system will be important too. And, when it comes to regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community, again, we'll count on you.

The chances are, you already work in the mental health field. What is for certain is that you’re caring, consistent, flexible and creative, work well under pressure, know how to connect with people at all levels and, like us, are keen to break down the stigma of mental health. Oh and you’re happy working independently or, as a valued member of our team, being part of a weekly rota system and available for on call duties.

This is a permanent full‐time post at 15 hours a week.

The salary for this post is £18,725 (Pro-rata for 15 hours) per annum.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification, will be considered for an interview.

The closing date for this post is 26th May 2021 at 11:59pm, however we reserve the right to close this vacancy earlier than the advertised date if sufficient applications are received prior.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website

Job Description

Role:

Community Link Worker (Social Prescribing)

Hours:

30 pw

Location:

Maple PCN (Poplar Grove Surgery, Oakfield Surgery & Mandeville Surgery)

Salary:

£24,000 Full-time (£19,459 pro rata)

Contract Duration:

Permanent

Annual Leave

27 days plus Bank Holidays per annum (pro rata if part time)

Reporting to:

Team Manager.

ABOUT BUCKINGHAMSHIRE MIND

Buckinghamshire Mind shares National Mind’s vision: “We won’t give up until everyone experiencing a mental health problem gets both support and respect.”  It remains our mission to deliver high quality community-based services across Buckinghamshire and East Berkshire to reach out and ensure everyone with a mental health problem gets access to the help they need.

Buckinghamshire Mind has over 500 volunteers (including 400 peer ambassadors/mentors in schools and over 100 in befriending partnerships). These dedicated individuals support our passionate staff team alongside an active service user council, who all ensure our services are tailored to need and are of the highest quality.

Purpose of the role

The Social Prescribing service will be delivered by Community Link Workers working from GP surgeries in Primary Care Network (PCN) areas. The Community Link Worker will be directly employed by Buckinghamshire Mind.

Social prescribing empowers people to take control of their health and wellbeing through GP referral to non-medical Community Link Workers (CLW’s) based in GP surgeries who give time, focus on ‘what matters to me’ and take a holistic approach, connecting people to community groups and statutory services for practical and emotional support. Community Link Workers work collaboratively with all local partners.

Social prescribing can help to strengthen community resilience and personal resilience and reduces health inequalities by addressing the wider determinants of health, such as debt, poor housing, and physical inactivity, by increasing people’s active involvement with their local communities. It particularly works for people with long-term conditions (including support for mental health), for people who are lonely or isolated, or have complex social needs which affect their wellbeing.

Key Responsibilities

1. Take referrals from GP practices within a primary care network.
2. Provide personalised, holistic support to individuals, their families, and carers to take control of their wellbeing, live independently and improve their health outcomes.
3. Develop trusting relationships by giving people time and attention to their priorities and ‘what matters to me’.
4. Co-produce a personalised support plan to improve health and wellbeing, introducing or reconnecting people to community groups and statutory services.
5. Managing and prioritising your own caseload, in accordance with the needs, priorities and any urgent support required by individuals on the caseload.
6. To refer people back to other health professionals/ agencies when the person’s needs are beyond the scope of the Community Link Worker role.

Key Tasks: Referrals

1. Promoting social prescribing to patients; its role in improving health outcomes, reducing social isolation and the ability to remain independent in one’s own home for longer.
2. Build relationships with key staff in GP practices within the local Primary Care Network (PCN), attending relevant meetings, becoming part of the wider network team, giving information and feedback on social prescribing.
3. Be proactive in developing strong links with GP surgery personnel to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.
4. Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care.
5. Provide referrers with regular updates about social prescribing, including information on the types of people most likely to benefit from the service, how to refer and outcomes of referrals
6. Seek regular feedback about the quality of service and impact of social prescribing on referrers.
7. Work in close collaboration with the Prevention Matters service to maximise the availability of social prescribing across the county whilst ensuring there is no duplication of resources.

Provide personalised support

1. Meet patients on a one-to-one basis, making home visits or using digital technology such as Skype where appropriate. Give them time to tell their stories and focus on ‘what matters to me’. Build trust, providing non- judgemental support, respecting diversity, and lifestyle choices. Work from a strength-based approach focusing on a patient’s assets.
2. Be a friendly source of information about wellbeing and prevention approaches.
3. Help patients identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
4. Work with the patient, their families and carers and consider how they can all be supported through social prescribing.
5. Help people maintain or regain independence through developing skills, adaptations, enablement approaches and simple safeguards.
6. Work with patients to co-produce a simple personalised support plan – based on their priorities, interests, values, and motivations – including what they can expect from the groups, activities, and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.
7. Where appropriate, physically introduce patients to community groups, activities, and statutory services, ensuring they are comfortable. Follow up to ensure they are happy, able to engage, included and receiving good support.
8. Where patients may be eligible for a personal health budget, help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate.

Support community groups and VCSE organisations.

1. Develop supportive relationships with local Voluntary, Community, Social Enterprise groups/organisations and statutory services, to make timely, appropriate, and supported referrals for the patient being introduced.
2. Work with commissioners and local partners to identify unmet needs within the community and gaps in community provision.
3. Support local partners and commissioners to develop new groups and services where needed, through small grants for community groups, micro-commissioning, and development support.
4. Encourage patients who have been connected to community support through social prescribing to volunteer and give their time freely to others, in order to build their skills and confidence, and strengthen community resilience.
5. Encourage patients, their families, and carers to provide peer support and to do things together, such as setting up new community groups or volunteering.

General tasks: Data capture

1. Work sensitively with patients, their families, and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing.
2. Encourage patients, their families, and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.
3. Support referral agencies to provide appropriate information about the patient they are referring. Use the case management system to track the patient’s progress. Provide appropriate feedback to referral agencies about the patients they referred.
4. Work closely with GP practices within the PCN to ensure that social prescribing referral codes are inputted to EMIS and that the patient’s use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements with the clinical commissioning group (CCG).

Professional development

1. Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.
2. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
3. Work with your line manager to access regular ‘clinical supervision’, to enable you to deal effectively with the difficult issues that patients present.
4. Attend team meetings with other Community Link Workers, organised by the Team Manager.
5. Work with allocated GP who will have oversight of the successful embedding of this role into the surgeries and support with patient issues as required.

Miscellaneous

1. Work as part of a team to support the Coronavirus vaccination rollout and support the PCN with Coronavirus recovery.
2. Work as part of the team to seek feedback, continually improve the service and contribute to business planning.
3. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
4. Duties may vary from time to time in this new and developing service, without changing the general character of the post or the level of responsibility.

Person Specification

Candidates are required to meet all the essential conditions and requirements listed (E) and the majority of the desired requirements (D). Please refer to these requirements in your supporting statement as they will be used to help select candidates for interview.

Requirements

• Supports the aims and work of Buckinghamshire Mind (E)
• Maintains strict confidentiality concerning all Buckinghamshire Mind matters (E)

Personal Qualities & Attributes

• Ability to listen & empathise with people and provide person-centred support in a non-judgemental way (E)
• Able to support people in a way that inspires trust & confidence, motivating Others to reach their potential (E)
• High level of written & oral communication skills with the ability to apply these effectively with people, their families, carers, community groups, partner agencies & stakeholders (E)
• Ability to identify risk and assess/manage risk when working with individuals (E)
• Ability to work from an asset-based approach, building on existing community and personal assets (E)
• Ability to maintain effective working relationships with all colleagues and other partners(E)
• Demonstrates personal accountability, emotional resilience and works well under pressure (E)
• Ability to work flexibly and enthusiastically within a team or on own initiative (E)
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, GDPR & Health and Safety (E)

Qualifications, Training & Experience

• Experience of working in VCS or relevant Adult health & Social care roles (E)
• Training in motivational coaching and interviewing of equivalent experience (D)
• Experience of supporting people with their mental health (in a paid or unpaid capacity) (D)
• Maintains confidentiality in line with Buckinghamshire Mind policy (E)
• Experience of Supporting people, their families/carers in a related role (D)

• Has excellent communication skills, especially with people who experience/have experienced mental health issues (E)

• Is able to network and build sustainable working partnerships with other agencies (E)

• Is able to organise own workload and work without direct supervision (E)
• Is able to keep written records and data (E)
• Understanding of equality and diversity principles (E)

Other

• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own homes (E)
• Meets DBS reference standards, in line with the law on spent convictions (E)

Employee Benefits

• 25 days annual leave plus bank holidays and 2 wellbeing days pro rata

• Training and development opportunities
• Sodexo employee benefits - access to a portal with discounts on supermarket shops, holidays, high-street shops, days out, cinema and gym membership
• Cycle to work scheme
• Employee Assistance Programme – free professional confidential counselling
• Childcare vouchers
• Annual leave purchase scheme
• Flu vaccinations
• Free eye tests
• Pension: Auto Enrolment (currently 3% employee contribution, 3% employer contribution

Applications: Please send –

CV and Supporting Statement.  Your Supporting Statement should explain how your skills and experience meet each of the requirements detailed in the Person Specification.

The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made.

Applications will be reviewed on an ongoing basis, therefore please apply as soon as possible.

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

To apply for any of our vacancies, please send your CV and covering letter.

Job title: Crisis Recovery Worker
Post no: 391
Working base: Milton Keynes
Area covered: Milton Keynes
Reports to: MK Crisis Café Team Leader
Contract type: Permanent
Salary: £20,700 F.T.E (Actual salary £10,070.27 per annum)
Contracted hours: 18 hours per week
Working days: 3 days per week worked flexibly across 7 days a week Monday-Sunday
Working hours: 5:00pm to 11:00pm
Flexibility required: evenings and/or weekends depending on agreed hours
Checks needed: Enhanced DBS and 2 satisfactory references

About Mind BLMK 
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Background to the role 
Our Mind BLMK Crisis Cafes are out-of-hours mental health crisis services which are located in Bedford, Luton and Milton Keynes that provide a safe and welcoming space for people who are feeling distressed and experiencing a crisis.

About the role 
Mind BLMK are currently looking for a Crisis Recovery Worker to join our Crisis Cafe Service in the Milton Keynes area.  The ideal candidate will be able to support individuals to deescalate crisis as well as offer guidance to improve mental health and wellbeing through 1:1s and structured crisis interventions.

Your responsibilities will include:

• Deliver crisis focussed 1:1s and ensure outcomes which supports individuals experiencing a mental health crisis in Milton Keynes, in line with Mind BLMK’s agreed crisis service and requirements as well as contract requirements.
• Assessing need and suitability for the service in line with the access-to-services process and undertaking 1:1s.
• Contribute to maintaining an effective volunteer workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (workload planning and support).

About you
Experience

• Working in a small service within a wider organisation, including delivering a service against performance targets.
• Experience of working with individuals experiencing mental health and wellbeing issues

Skills, abilities and knowledge

• Establish and maintain constructive working relationships with a wide range of people.
• Promoting a service.
• IT (MS Outlook, Word and Excel and internet).
• Good literacy and numeracy skills.
• Good communication, motivational and negotiation skills.
• Understanding the wellbeing needs of and working with people with mental health needs, including those from culturally diverse communities.
• Carry out assessments and 1:1s

Closing date: 5pm on 12 April 2021
Start date: As soon as possible

TO APPLY AND FOR MORE INFORMATION

Please click ‘Apply’ to be redirected to our website, where you can view the full Job Description and download the application form.
Please note, you are not applying at this stage.

Mind BLMK is a Disability Confident Employer and has been committed to the Mindful Employer charter since 2008.

No agencies please.

Wellbeing Worker

We are looking for an experienced mental health / wellbeing professional to work with people experiencing mental health or other social or lifestyle issues.

You will be working for a mental health charity, who make sure anyone with a mental health problem has somewhere to turn for advice and support; in total over 20,000 people in Oxfordshire access services each year.

Position: Primary Care Wellbeing Worker

Location: 3 vacancies available, 2 x Faringdon and Botley and 1 x Bicester, Oxfordshire - Initially working from home, in response to Covid-19 this will change in line with restrictions

Salary: £21,748 - £24,981 per annum

Hours: Full time, 37 hours per week. Permanent

Closing Date: Tuesday 25th May at Midday

Interview Date: Wednesday 2nd June

About the role:

As Wellbeing Worker you will provide an effective information and options service based on a social prescribing model to people referred by Primary Care staff or via self-referral. Primary Care Wellbeing Workers can offer triage calls and up to six one-to-one sessions with clients who may be experiencing mental health issues or other social or lifestyle issues that are impacting on their wellbeing.

Wellbeing workers will work in a non-clinical person-centred way to encourage and enable service users to link in with existing support services, use the support available in their local community and develop tools to increase their ability to manage their own wellbeing.

You will be working with a fun, caring and dynamic team which places a high value on mutual support, sharing wide-ranging knowledge and expertise and maintaining close working relationships, despite working in different areas of the county. There are lots of opportunities for staff to develop areas of interest when it comes to working with people; on an individual and team basis.

About you:

To be successful in the role of Wellbeing Worker you will be motivated, pro-active and supportive, with a strong commitment to person-centred work and service user involvement, you will also need to bring with you the following skills and experience:

• Experience of working within mental health, wellbeing or similar services
• Experience of working with individuals with complex needs enabling them to identify and pursue their own goals to support personal wellbeing and recovery
• Experience of data collection and entry to enable the measuring of outcomes and service impact
• Ability to establish positive inter-agency relationships
• Effective team work skills with the ability to take initiative and work on an individual basis
• Strong commitment to the involvement of service users in the shaping of service delivery
• Excellent organisational, planning, administrative and IT skills
• Excellent written and verbal communication, and interpersonal skills

As a member of the team you will need to be willing to work flexibly in response to changing organisational requirements and outside of normal office hours on occasion.

Other roles you may have experience of could include: Wellbeing Advisor, Primary Care, Mental Health Worker, Primary Care Wellbeing Worker, Mental Health Support Worker, Mental Health Nurse, Mental Health Recovery Worker, Mental Health Practitioner, Personal Wellbeing Worker, Safeguarding and Wellbeing, Community Link Worker, Wellbeing Practitioner, Wellbeing Officer, etc.

Service Manager – Learning4living – Dual Diagnosis & Supported Living Pathways

Northampton Hope Centre tackles poverty and homelessness.

Our work helps people experiencing the most acute problems of disadvantage, exclusion and marginalisation. As well as giving practical support, we focus on helping people to help themselves, provide support and services that will enable individuals to take back control of their own lives. The charity was established in 1974

Purpose of Post

The purpose of this new post is to be a key member of staff delivering the Hope Centre’s new specialist support projects, services for Mental Health, Substance Misuse and Supported Living (Housing), including the line management and support responsibilities of staff working on the projects and continual service development.

Reports to: Head of Service Delivery

Team: Client Services

Hours: 37 hours per week (Full time). Some evening, bank holiday or weekend work will be required and time off given in lieu of extra hours – Fixed term for 1 year, with potential extension

Salary Grade: £27500 - £30000 per annum

_____________________________________________________________________________

Key Responsibilities

Services & Staff

• To play an integral role in leading the delivery of support for Mental Health, Substance Misuse and Supported Living  services

• To be responsible for the management and delivery of the new ‘Hope Supported Living’ housing provision,  proactively identifying any trends, gaps in service provision and improvements required to grow credibility and scale of the project – maximising allocations and minimising voids

• To ensure that needs and risk assessments for all potential new residents to ‘Hope Supported Living’ are carried out in line with departmental procedures
• Ensuring ‘Move On’ and ‘Support Plans’ are person centred, maximising potential for service users progression
• To provide consistent and clear line management and leadership to the staffing and volunteer teams
• To work with the Service Manager – ‘Hand Up’, Skills & Employability Lead and Head of Service Delivery to generate new approaches to support services in line with identified need.
• Co-ordinating and managing a programme of support, training, therapeutic workshops and activities to enable service users to develop professional and life skills and increase confidence
• Ensuring exceptional standards of delivery in therapeutic group work with service users related to mental health, substance misuse and tenancy support/independent living skills
• Co-ordinating and managing the one-to-one support we offer to service users, using appropriate validating tools in order to measure their progress
• Networking with other organisations within and out of the “homeless sector” and pulling in their resources and expertise

• Building a cooperative and collaborative team that is flexible and adaptable to changing requirements.
• Assigning work to team members, monitoring and supervising the day-to-day delivery and quality standards of the work.
• Working alongside the Skills & Employability Lead to identify suitable service users for supported Work Based Learning, education & training or therapeutic groups/activities
• Leading by example, with exceptional case management and operational management skills to deliver against desired outcomes
• Providing professional guidance and coaching on case management to staffing team and arranging suitable training to meet team competences and capability
• Monitoring own and team’s performance to ensure it meets expectations and agreed performance criteria, reporting variances to the Head of Service Delivery and implementing performance management procedures where necessary
• Participating in training and development opportunities as agreed with the Head of Service Delivery
• To provide regular line management, supervision and appraisal for staff, in line with organisational standards
• To co-ordinate the recruitment of staff and deliver an appropriate induction and ongoing professional development.
• Act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and partner agencies.
• To ensure good practice in the support of the vulnerable adults we support
• To participate in regular team meetings and SMT meetings

Accountability

You will be line managed by the Head of Service Delivery but will manage your own workload, prioritising both personal and team tasks and working on your own initiative.

Service Objectives

• To improve the mental and physical wellbeing of people experiencing mental health and substance misuse in Northampton, encouraging access to treatment and continued engagement
• To be a leading agency of choice in progressive and preventative support services within the homelessness sector
• To deliver a leading package of support to all residents within our supported housing projects, enabling them to move on to settled housing
• To offer leading advocacy services
• To work with people who are not ready to accept treatment, to encourage and motivate them to consider options available to them, and to support clients who lack confidence/motivation.
• To develop the services to meet the needs of this client group in conjunction with the Service Manager – Hand Up , Skills & Employability Lead and the Head of Service Delivery

• Supporting clients in the service provided by the Hope Centre and identifying service users suitable for case management
• To support, encourage and supervise service users who are involved in therapeutic workshops / groups
• Working alongside the volunteering co-ordinator and Service Managers to develop and grow the organisations volunteering opportunities (externally and for service users) with a high focus on services to support non English speaking service users

Key Responsibilities (Service Users Support)

• Ensuring service user involvement and a person centred approach are embedded within the team.

• Provide education and raise awareness to help service users manage factors that affect their mental health, substance misuse, tenancy sustainment, independent living skills and physical/mental wellbeing.
• Listening to service users and encouraging positive steps towards personal development
• Providing advice, information, practical and emotional support to service users regarding their support.
• Developing, alongside service users, flexible and realistic person centred plans within agreed guidelines.
• Regurlarly reviewing and reporting findings of department caseloads
• Attend weekly Multi Agency Homelessness Pathway Panel, as appropriate, and represent Hope on a variety of forums, exchanging information and improving joint working and achieving better outcomes for people we support
• Work closely and collaboratively with support work partner agencies, ensuring a  joined-up support offer, avoiding any unnecessary duplication of work and ensure an even distribution of the workload for shared outcomes

General

• All information must be maintained within GDPR regulations
• To be an active and effective Manager, driving the same from your teams
• To work some hours outside of normal office hours (including evenings and weekends and the on-call ROTA).
• At all times to carry out every aspect of your duties with due regard to Northampton Hope Centre’s  policies and procedures
• To ensure Northampton Hope Centre’s values are embedded in the service delivery
• To maintain a professional level of communication at all times.
• To keep clear records and plans of all contacts with clients, professionals and meetings with external agencies.
• Undertake other duties as may be reasonably determined by Head of Service Delivery, the CEO or Board of Trustee’s.
• To participate in regular supervision and annual appraisal, and help identifying your own job-related development and training needs.

Administrative

• To raise and maintain service user records in terms of attendance to workshops and as required for case management
• To complete and file required records in line with the requirements from external funding bodies
• To complete reports to the Board of Trustees when requested
• To record, monitor and report on service user progress and outcomes

Other 

• To attend staff meetings as and when required
• To attend relevant training sessions and courses
• Being a member of the Management bank holidays and out of hours shift rota.

Person Specification

This person specification sets out the essential and/or desirable experience and abilities needed by the successful candidate for this post. Please bear these points in mind when applying for the role as these requirements will be taken into account at both the shortlisting and interviewing stages.

Service Manager – Learning4living & Housing

Qualifications

1. A level 5 Health & Social Care or relevant counselling, social work, mental health nursing or substance misuse qualification
2. First Aid certificate

Knowledge

Essential Criteria - Understanding of developing and delivering services within a support setting

Essential Criteria - Understanding of the relationship between mental health and substance misuse and how these may impact on physical, mental and emotional wellbeing

Essential Criteria - Knowledge and understanding of risk assessment and risk management in a mental health or substance misuse setting.

Essential Criteria - Knowledge and understanding of safeguarding procedures and reporting any relevant issues in a timely manner

Experience

Desirable Criteria - Good understanding and awareness of housing and homelessness issues, including working with rough sleepers

Desirable Criteria - Experience of running therapeutic activities and group processes.

Desirable Criteria - Experience in Motivational Interviewing techniques

Desirable Criteria - Awareness of local services

Essential Criteria - Minimum 2 years’ experience of line managing staff within a challenging work environment specifically within a mental health, substance misuse or homelessness/supported living setting

Essential Criteria - Experience of developing and sustaining effective working relationships with, and working successfully in partnership with, other services and organisations

Essential Criteria - Development and management of projects in either a Mental Health, Substance Misuse or Homelessness/independent living setting

Essential Criteria - Proven experience of delivering and/or managing an efficient and effective casework management service in a Mental Health / Substance Misuse or Homelessness/independent living setting

Essential Criteria - An understanding of mental health conditions

Skills and Abilities

Essential Criteria - Ability to deal with stressful and difficult situations in a calm manner

Essential Criteria - Excellent negotiating and advocacy skills, and the drive and commitment to achieve positive outcomes for service users

Essential Criteria - The ability to communicate effectively, both across all levels of the organisation, and with external stakeholders

Essential Criteria - Ability to take control and responsibility for stressful, disruptive or highly-charged situations, calling on emergency services when required

Essential Criteria - Excellent organisational and record-keeping skills

Essential Criteria - Ability to work on own initiative and work well under pressure, prioritise work and meet tight deadlines

Essential Criteria - Empathetic and able to relate to staff, volunteers, customers and external agencies

Essential Criteria - To keep composure in the face of emergency and unexpected events

Essential Criteria - Ability to prioritise and manage workload

Essential Criteria - Ability to engage, lead and motivate others

Essential Criteria - A self-starter who is outcome focused and target driven

Practical

Essential Criteria -Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports

We are seeking an ambitious individual with the skill and vision to empower and amplify the individual and collective voice of our members, increasing the influence and impact of UNSU as a campaigning and representative organisation. 

Principal Duties and Responsibilities of post-holder

1. Leading, supporting or contributing to a variety of projects, campaigns, activities or initiatives as directed by students and Full-Time officers, with a key focus on the organisation of all Students’ Union elections.
2. Coordinate a wide-reaching and compliant election process, ensuring that the Returning Officer and Deputy Returning Officer are effectively supported to fulfil their duties.
3. Provide specialist staff support to the President. This includes but is not limited to preparing them for relevant meetings and supporting the achievement of their objectives.
4. To design and deliver a training programme across all UNSU democratic functions to ensure that chairs and committee members are aware of the scope of their roles, and the functions which exist within their committee and in the wider union to empower their actions and decisions.
5. Work with other staff in the organisation to ensure that the principles of democracy, student-led decision-making and transparency are embedded through all service areas.
6. Ensure that student development pathways and succession plans are widely communicated, and that activities are in place to support students from non-participant through to elected officer roles.
7. Develop and embed our campaigns networks, ensuring that voice from our liberation groups reaches all parts of our organisation and the university.
8. To support UNSU committees, meetings, events as and when appropriate, which will include “unsociable” hours.
9. Contribute to and implement operational plans and departmental objectives by developing strategies to increase students’ understanding of and engagement with SU decision-making functions.
10. Use the outcomes from student-led discussions to inform and develop standing campaigns which are worked on by officers and student representatives, keeping informed of sector wide trends.
11. Participate in strategic planning and development sessions, monitor the impact, outcomes, and success of all UNSU democratic functions.
12. Recruit, train and support NUS Conference delegates, as well as devising a plan engage our democratic work more with our national union.
13. Maintain strong relationships and partnerships with the University, local community organisations, the National Union of Students and other relevant stakeholders.
14. Arrange administrative support for Union Elections and other democratic functions, ensuring that all democratic processes are transparent, operating in accordance with the Union’s governing documents and all other relevant policies.

Location: Home based with the potential to do some face-to-face activity post COVID-19

This role will be working across Central England. Geographical areas include: Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire.

The Shaw Trust, in tandem with government and the broader employment support community across the UK, is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for an Engagement Team Leader to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.

As an Engagement Team Leader, you will be responsible for managing and supporting our Engagement Advisors (WHP JETS).

The WHP JETS Engagement Team Leader role is integral to the success of our employment programme, ensuring The Engagement Team develop and maintain close working relationships with Shaw Trust Team Leaders and Employment Advisors to expand engagement opportunities for participants.

This role is perfect for an individual with experience of leading and supporting customer focused teams. The role requires a driven individual, motivated to succeed with the ability to achieve day-to-day KPI performance. You will be expected to manage a team of Engagement Advisors with a key target of increasing the number of engaged participants on programme across the CPA. This will be mainly delivered remotely via phone, video conference and other digital channels.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

You must have an understanding of the local and regional labour market and employment issues within Central England geographical areas including Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire and Worcestershire and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

You will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, contact our HR Service Centre to make alternative arrangements.

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

We are looking for an enthusiastic, flexible, reliable, and confident person to join our Triage Team. The ideal candidate will provide support to clients via a range of channels, acting as the ‘first contact’ with the organisation for local people. They will conduct triage interviews with clients via telephone, video call and webchat to understand their problem better and in greater depth, as well as to determine the next steps for supporting them.

Triage and Referral Officers assess and identify the main issues relating to people’s welfare, debt, and housing enquiries, as well as other legal and practical problems. You will not need to be an ‘expert’ in any one subject, but in the time, a successful candidate will need to ‘know a little about a lot’ and full training will be given to them to develop a good foundation knowledge of each advice area.

The ideal candidate will also need to be patient, calm under pressure and possess great communication skills and able to explain information to people from a variety of backgrounds, including those living in the community who could be considered ‘vulnerable adults.

This is a challenging role within a service that is in high demand – especially considering Covid-19 and the social and economic impact of the pandemic. All our staff work to strict quality standards and ensure that all work is compliant with our contract funders.

Applicants need to be –

• Computer-literate, although training on our case recording systems will be given.
• Confident and have some experience of using telephony and video call systems.  
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
• Prepared to work independently and from home or a remote location if required. 

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

Closing date: Thursday 27th May 2021 12:00pm 

Interviews: w/c 7th June 2021

The opportunity

Have you got the merchandising ability and the desire to play a critical role in our fight to beat heartbreak forever? 

Do you want to make a big impact most successful charity retailers in the UK? You could be the Assistant Merchandiser we are looking for!
 
About the role

Working within our New Goods Buying and Merchandising team, the Assistant Merchandiser supports the Merchandiser in all aspects of their role. You’ll be responsible for managing store and e-commerce distribution according to the range plan, analysing sales, administrative tasks and managing stock levels.

You’ll be key to liaising with field management and over 700 British Heart Foundation stores, product suppliers, our warehouse, the digital team and many other internal contacts.

Please note that is a fixed term contract for 15 months.

About you

You’ll have previous merchandising experience gained in a retail Head Office environment with strong commercial awareness. You'll also have experience at Assistant Merchandiser level or as an experienced Admin Assistant/MAA looking for the next step.

With strong analytical skills and be highly numerate, you’ll be IT proficient with strong systems and Microsoft Excel skills.

A team player, you'll have strong communication skills and the ability to build excellent relationships with people across the organisation. You'll be highly organised and able to manage a range of tasks with competing deadlines. 

About us

We research all heart and circulatory diseases and the things that cause them. Heart disease, Stroke, Vascular Dementia, Diabetes and many more. All connected, all under siege. Because our research is the promise of future cures and treatments.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

 

Interview process

The interview process will consist of two stages and will be held virtually over MS Teams.

The BHF is currently following Government guidelines regarding working from home. Although the role is based in Northampton, the expectation is that once restrictions are eased, we will follow a blended approach between office and home working.

Our highly regarded Play Therapy Service is growing!
We are excited to announce we are expanding our Children and Young People's Therapeutic Service to reach more children and young people across Bedfordshire. We are seeking a qualified Play Therapist to join our team to deliver individual and group based therapeutic sessions for children and young people experiencing domestic abuse. the successful applicant will need a flexible approach, and share our passion for delivering a good quality, accessible and inclusive service that meets the complex therapeutic needs of the children/young people, and their families. 
Start date: 1 May 2021
Fixed Term Contract until 31/3/2022
27.5 hours per week, all year round
For a brief informal discussion please contact Nicola Lee, Head of Family Services on 07738 689265
A Enhanced DBS is required for this role.