Support worker jobs in west norwood, greater london

CAAS is an amazing organisation, supporting ADHD and autistic individuals, their families, and the community around them.  We are in a great position, with stable funding, an experienced team of around 40 staff, and a new strategy that is inspiring and impactful.  We are looking for a kind and effective leader to join us as our next CEO, and keep CAAS thriving into the future. 

As CEO, you will have the confidence and the expertise to deliver on our vision of changing perceptions to reduce stigma and break down barriers, bringing strategic leadership experience, a high level of organisational ability, self-motivation and self-discipline. You will have a passion for extending our reach and will demonstrate experience in delivering strategy, leading effective teams and building relationships within our community. 

To apply, you need to submit a completed application form alongside a supporting statement of no more than 2 sides of A4, detailing how you meet the requirements of the role.  Deadline to apply is by 10am on Monday 17th November, but feel free to reach out to our current CEO, Kay D'Cruz, for an informal chat about the role if you'd like to find out more.

More details about the job and additional information about the person specification can be found in the job description and in our recruitment pack, but in summary the key responsibilities of the role are:

Strategic Leadership: Deliver CAAS’s strategy, fulfil our legal obligations, evaluate and improve performance, report on progress, ensure CAAS remains well positioned for the future

Operational Leadership: Ensure robust systems, processes and policies, assess and manage organisational risk, build sustainable delivery mechanisms, oversee effective digital, communications and fundraising activity, maintain our case for support and tender for and manage contracts

People & Culture: Foster positive working cultures, promote staff wellbeing, ensure staff are focussed on delivering CAAS mission, drive staff development

External Relationships: Influence and advocate for change, act as lead ambassador for CAAS with funders, professionals and other stakeholders

 We are looking for candidates who:

• Have a passion for, and commitment to, our work
• Have a track record of effective working at a senior leadership level, building supportive external relationships and driving positive internal cultures, based on compassion and a drive for excellence
• Are action-orientated, adaptable and flexible in the pursuit of impact
• Can juggle multiple and competing demands, and thrive in a busy, varied environment
• Enjoy ensuring robust governance and compliance
• Have strong written and verbal communication skills; are a persuasive and passionate communicator with excellent interpersonal skills
• Are warm, inclusive and approachable, an actively listener and neuro-affirmative

Further information is available on our website. 

Rough Sleeping Outreach and Assessment Worker – £34,127 per annum
Lavender Hill, Clapham Junction (with work across Richmond and Wandsworth Boroughs)
Full time, 37.5 hours per week on a rota

Be part of something that changes lives.

Join SPEAR and help end homelessness across Richmond and Wandsworth. As a Rough Sleeping Outreach and Assessment Worker, you’ll play a vital role in our Street Outreach Service and the new 24-hour Assessment Centre. One night you could be out on the street engaging with people sleeping rough; the next day you might be welcoming someone to the centre, creating a support plan, and linking them to housing and health services.

What you’ll do

• Carry out late-night street outreach and day-time reception shifts as part of a rota.
• Build trusting relationships with people who are rough sleeping and help them move quickly into safe accommodation.
• Provide trauma-informed, person-centred support, including assessments, personalised action plans and follow-on help to sustain tenancies.

-Work closely with partner agencies to connect clients to health, housing, and other specialist services.
-Keep accurate case notes and share information securely using CHAIN and InForm systems.

About you
You bring experience of working with vulnerable adults, ideally in homelessness or a related field, and you’re confident working late-night shifts. You can build rapport quickly, stay calm under pressure, and work well with partner agencies. Above all, you believe that homelessness should be rare, brief and non-recurring.

Why join SPEAR
We are a supportive, forward-thinking charity where staff are valued and encouraged to grow. You’ll have access to regular training and supervision, and a wide range of staff benefits, including:

• Generous holiday – 26 days plus public holidays, rising by up to 5 extra days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day’s leave when you move home
• Financial security – Life assurance (4× salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants and services

As a Project Worker at our Stacey Street service in Islington, you will play a crucial role in transforming the lives of adults who have experienced homelessness or rough sleeping. By providing compassionate, high-quality support, you’ll help individuals facing multiple challenges, such as mental health issues, substance use, trauma, and offending behaviour. You’ll assist them in navigating their path to recovery and stability by connecting them with vital services, empowering them to overcome barriers and improve their overall wellbeing.

But the impact you’ll have doesn’t stop there. You will foster hope and resilience by guiding clients toward opportunities for personal growth, training, and employment. You’ll help them build meaningful relationships, engage with their community, and gain the confidence to lead independent, fulfilling lives. In a dynamic hostel setting, you’ll collaborate with a wide network of specialists, offering a tailored, holistic approach that guides clients toward independence and community engagement. Your work will be instrumental in creating lasting change, inspiring clients to believe in their potential, and helping them break free from the cycle of disadvantage. At Single Homeless Project, this is not just a job, it's an opportunity to make a real difference and build a meaningful career.

About you:

• A non-judgemental approach to working with multi-disadvantaged clients and to promote a strengths-based approach.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
• Experience helping people to identify personal goals and supporting them through a process of change, including managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
• Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Monday 3rd November 2025 at Midnight

Interview date:  Wednesday 12th November at our Stacey Street service in Islington

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Looking for a career with purpose and a clear path for development? 

As a social worker, you’ll work directly with children and families to make sure children are safe, supported and able to thrive. It’s a career that offers stability, progression and the chance to make a lasting difference. On this programme, you’ll be supported from day one and gain the skills, experience and master’s degree to succeed, wherever your career takes you. 

About the programme 

Approach Social Work is a fully funded training programme that helps you step into children’s social work with the training, tools and support to make a difference.

On the programme, you’ll develop a deep understanding of child-focused practice and how to build relationships that create real change. You’ll also explore anti-discriminatory, anti-oppressive and anti-racist approaches — and earn a master’s degree along the way. 

What to expect 

Year one: 

• Begin study for your postgraduate diploma 

• Work with children and families within a local authority, supported by experienced tutors and practice educators 

• Receive a bursary of £18,000 or £20,000 (depending on location) to help with living and travel costs 

Year two and three:

• Move into a paid role as a newly qualified social worker (up to £34,000, or more in some London boroughs) 

• Keep working towards your master’s degree 

• Join the Frontline Fellowship, a national community offering career-long support and development 

The role:

You’ll learn how to build relationships, make difficult decisions and advocate for children’s safety and wellbeing. That means: 

• Visiting a child at home or school 

• Supporting a parent through difficult circumstances 

• Working with teachers, health professionals or police 

• Writing reports and helping decide what’s safest for a child 

It’s a role that takes empathy, resilience and strong judgement, rooted in anti-racist, anti-oppressive and anti-discriminatory practice. 

Who we’re looking for 

You don’t need experience in social work, just the right values, resilience and commitment to making a difference. We welcome applicants from all degree backgrounds and are especially keen to hear from those underrepresented in the sector, including men and people from racially diverse communities. 

Eligibility requirements 

• Have at least a 2.2 (predicted or obtained) in an undergraduate honours degree (or international equivalent)

• Have obtained GCSE English Language at Grade C/4 or above (or approved equivalent qualification)

• Possess the right to work and study in the UK (including access to public funds) for the duration of the programme (until September 2029)

• Be resident in England by the time the programme commences

• Not be a qualified social worker 

Real support. Real skills. A career that matters. 

Apply now 

Delivered by children’s charity Frontline. Formerly known as the Frontline programme. 

Looking for a career with purpose and a clear path for development? 

As a social worker, you’ll work directly with children and families to make sure children are safe, supported and able to thrive. It’s a career that offers stability, progression and the chance to make a lasting difference. On this programme, you’ll be supported from day one and gain the skills, experience and master’s degree to succeed, wherever your career takes you. 

About the programme 

Approach Social Work is a fully funded training programme that helps you step into children’s social work with the training, tools and support to make a difference.

On the programme, you’ll develop a deep understanding of child-focused practice and how to build relationships that create real change. You’ll also explore anti-discriminatory, anti-oppressive and anti-racist approaches — and earn a master’s degree along the way. 

What to expect 

Year one: 

• Begin study for your postgraduate diploma 

• Work with children and families within a local authority, supported by experienced tutors and practice educators 

• Receive a bursary of £18,000 or £20,000 (depending on location) to help with living and travel costs 

Year two and three:

• Move into a paid role as a newly qualified social worker (up to £34,000, or more in some London boroughs) 

• Keep working towards your master’s degree 

• Join the Frontline Fellowship, a national community offering career-long support and development 

The role:

You’ll learn how to build relationships, make difficult decisions and advocate for children’s safety and wellbeing. That means: 

• Visiting a child at home or school 

• Supporting a parent through difficult circumstances 

• Working with teachers, health professionals or police 

• Writing reports and helping decide what’s safest for a child 

It’s a role that takes empathy, resilience and strong judgement, rooted in anti-racist, anti-oppressive and anti-discriminatory practice. 

Who we’re looking for 

You don’t need experience in social work, just the right values, resilience and commitment to making a difference. We welcome applicants from all degree backgrounds and are especially keen to hear from those underrepresented in the sector, including men and people from racially diverse communities. 

Eligibility requirements 

• Have at least a 2.2 (predicted or obtained) in an undergraduate honours degree (or international equivalent)

• Have obtained GCSE English Language at Grade C/4 or above (or approved equivalent qualification)

• Possess the right to work and study in the UK (including access to public funds) for the duration of the programme (until September 2029)

• Be resident in England by the time the programme commences

• Not be a qualified social worker 

Real support. Real skills. A career that matters. 

Apply now 

Delivered by children’s charity Frontline. Formerly known as the Frontline programme. 

Location: Wandsworth Hub
Department: Adult Services
Salary: £29,132.25 Pro rata
Hours: 18.75
Contract Type: Fixed Term Contract
 
Are you an experienced support worker ready to take the next step into a leadership role?
 
We’re looking for a skilled and confident Support Lead to join our Wandsworth Floating Support team. You’ll provide hands-on support to clients while supervising a team of Support Workers, ensuring the service delivers high-quality, person-centred support that promotes independence and recovery.
 
You will:

• Provide supervision, guidance and appraisals for Support Workers
• Work directly with a small caseload to model effective support
• Support service users with tenancy sustainment, recovery, and wellbeing
• Lead on complex support or tenancy breach issues
• Support recruitment, staff induction, training and performance development
• Ensure accurate recording of outcomes and contract performance indicators
• Build effective working relationships with internal teams and external agencies
• Collaborate with the Community Lead Manager to deliver service targets
• Contribute to team culture, best practices and continuous improvement

 
You are:

• Experienced in mental health or housing-related support services
• Able to supervise and develop a frontline team
• Person-centred, with strong communication and relationship-building skills
• Confident managing risk, support plans, and complex casework
• Knowledgeable in safeguarding, tenancy rights, and support frameworks
• Skilled in working collaboratively with a wide range of professionals
• Organised, proactive and values-driven

 
About us:
 
We’re a leading community-based organisation dedicated to providing outstanding mental health support and clinical interventions across London. Our experienced clinically led teams are focused on directly addressing a range of mental health needs in our communities. We combine innovative solutions with decades of local community knowledge to empower people to live the life they choose. We partner with the NHS and local authorities to deliver clinically driven frontline services with fantastic outcomes. We focus on early intervention and prevention, targeting mental health conditions at the most cost-effective stage, while also supporting people with moderate to severe mental health needs across our communities.
 
Benefits:

• Hybrid-working if nature of role permits
• Learning and development opportunities
• Cycle to work scheme (interest free lone paid back 12 months period)
• Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
• Free eye test
• Flexible working
• Interest free loan, those in financial hardship

 
REF-224 540

Looking for a career with purpose and a clear path for development? 

As a social worker, you’ll work directly with children and families to make sure children are safe, supported and able to thrive. It’s a career that offers stability, progression and the chance to make a lasting difference. On this programme, you’ll be supported from day one and gain the skills, experience and master’s degree to succeed, wherever your career takes you. 

About the programme 

Approach Social Work is a fully funded training programme that helps you step into children’s social work with the training, tools and support to make a difference.

On the programme, you’ll develop a deep understanding of child-focused practice and how to build relationships that create real change. You’ll also explore anti-discriminatory, anti-oppressive and anti-racist approaches — and earn a master’s degree along the way. 

What to expect 

Year one: 

• Begin study for your postgraduate diploma 

• Work with children and families within a local authority, supported by experienced tutors and practice educators 

• Receive a bursary of £18,000 or £20,000 (depending on location) to help with living and travel costs 

Year two and three:

• Move into a paid role as a newly qualified social worker (up to £34,000, or more in some London boroughs) 

• Keep working towards your master’s degree 

• Join the Frontline Fellowship, a national community offering career-long support and development 

The role:

You’ll learn how to build relationships, make difficult decisions and advocate for children’s safety and wellbeing. That means: 

• Visiting a child at home or school 

• Supporting a parent through difficult circumstances 

• Working with teachers, health professionals or police 

• Writing reports and helping decide what’s safest for a child 

It’s a role that takes empathy, resilience and strong judgement, rooted in anti-racist, anti-oppressive and anti-discriminatory practice. 

Who we’re looking for 

You don’t need experience in social work, just the right values, resilience and commitment to making a difference. We welcome applicants from all degree backgrounds and are especially keen to hear from those underrepresented in the sector, including men and people from racially diverse communities. 

Eligibility requirements 

• Have at least a 2.2 (predicted or obtained) in an undergraduate honours degree (or international equivalent)

• Have obtained GCSE English Language at Grade C/4 or above (or approved equivalent qualification)

• Possess the right to work and study in the UK (including access to public funds) for the duration of the programme (until September 2029)

• Be resident in England by the time the programme commences

• Not be a qualified social worker 

Real support. Real skills. A career that matters. 

Apply now 

Delivered by children’s charity Frontline. Formerly known as the Frontline programme. 

Job Title: Refuge Worker

Location: This is an on-site role, located within the London Borough of Hillingdon, there may be a requirement to occasionally work in the London Borough of Hounslow. 
Salary: £28,857.12 per annum, inclusive of London weighting allowance if applicable
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

The post holder will provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.  

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Closing Date: 09:00am 10 November 2025

Interview Dates: 18 and 19 November 2025

A home is the foundation for everything. Join SPEAR’s Housing First team in Wandsworth and help people who’ve experienced rough sleeping to secure and keep a safe, permanent place to live.

Location: Wandsworth, London
Salary: £33,364 per year 
Hours: 37.5 per week, Monday to Friday

(6-month Contract)

As a Housing First Worker, you’ll:

• Build trusting relationships and provide flexible, one-to-one support.
• Work in partnership with the London Borough of Wandsworth and local agencies to help people stay housed, improve their wellbeing and feel part of the community.
• Respond to changing priorities and manage situations as they arise, making sure services reach those who need them most.

What we’re looking for
You’ll bring experience of supporting people affected by homelessness or other complex challenges, plus the empathy, resilience and practical skills to make a lasting impact. You’ll know how to build rapport, plan support, and work collaboratively with housing and health services.

Why join us
At SPEAR, you’ll be part of a friendly, skilled charity team dedicated to ending homelessness. We offer comprehensive training, opportunities to progress, and strong wellbeing support—so you can thrive while helping others do the same.

Your Benefits

• Generous holiday – 26 days plus public holidays, rising by up to 5 extra days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day’s leave when you move home
• Financial security – Life assurance (4× salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants and services

Project Worker - Mockingbird

Making a Difference in Foster Care!
 

We are seeking a talented individual to join our team of passionate and dynamic project workers.  You will make a vital contribution helping to sustain and expand this model throughout the UK. In this role you will help make a difference and improve the lives of foster families and of children and young people in foster care

Position: Project Worker – Mockingbird
Salary: £32,480 – £37,555 per annum
 

Location:Home based in the North West / Yorkshire or Midlands England, with travel required throughout UK. Applicants MUST live in these areas to be considered.
 

Hours: Full time, 35 hours per week
 

Closing date: 31st October
Interview dates: Friday 14th November (held in person in Leeds, venue TBC)

About the Role

As a Mockingbird Project Worker you will support services to deliver sustainable foster care. This exciting programme is currently working with over a hundred fostering services across England, Scotland and Wales, and is looking to grow further. Mockingbird is an evidence-based model structured around the support and relationships an extended family provides. The model nurtures the relationships between children, young people and foster families supporting them to build a resilient and caring community.

You will make a vital contribution helping to sustain and expand this model throughout the UK. In this role you will work directly with fostering services to help make a difference and improve the lives of foster families and of children and young people in foster care. You will provide guidance and support to fostering services to enable them to understand, implement and sustain the Mockingbird model.

This is a great opportunity to join the Mockingbird programme at an exciting time of continued growth in a role that offers the opportunity to have a genuine impact on the experiences and outcomes for looked after children and fostering families.

About You

We're seeking individuals who are:

• Experienced in delivering training and coaching, both online and in person within fostering or children’s services.
• Passionate about improving the lives of children and young people in care.
• Skilled in relationship-building and confident working across multidisciplinary teams.
• Organised and self-motivated, able to manage a varied workload and travel regularly.
• Familiar with children’s social care policy and practice (fostering knowledge is a strong advantage).
• Committed to equity, diversity, and inclusion.

Essential:

• Experience in delivering training and support both online and in-person.
• Strong interpersonal and communication skills.
• Confident IT skills, including Microsoft Teams and Office 365.
• Willingness to travel and work flexibly across your region and the UK.

Desirable:

• Understanding of the Mockingbird model.
• Experience working with foster carers, local authorities, or independent fostering agencies.
• Lived experience of the care system.

The role is home based (applicants MUST live within the Northwest/Yorkshire or Midlands area) and will require extensive travel and occasional overnight stays within the UK on a regular basis. 

About the Organisation

As the UK’s leading fostering charity, they work with fostering services and foster families to transform children’s lives. The Mockingbird programme is one of the most exciting developments in foster care, improving stability and outcomes by replicating the support of an extended family. They offer a flexible, inclusive and supportive work culture where your contribution truly matters.

What We Offer

• 38 days annual leave (including bank holidays)
• Flexible and hybrid working arrangements
• Enhanced maternity, adoption, and sick pay
• Pension scheme and life assurance
• Employee Assistance Programme (24/7)
• Season ticket loan
• Eye care contributions

Other roles you may have experience in could include: Mockingbird Liaison Worker, Family Support Worker, Children’s Project Worker, Children’s Support Worker, Therapeutic Fostering Worker, Fostering Support Officer, Learning and Development Coordinator, Practice Development Officer, Community Support Worker, Social Care Project Worker,

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Hillside Clubhouse is a coproduced mental health charity based in Islington that works collaboratively with people with mental health conditions across Islington. We work with people wherever they are in their Recovery journey, supporting those with long-term and enduring conditions such as personality disorder and schizophrenia and people with more common mental health conditions like depression and anxiety. 

We aim to maximise our members' (service users) opportunities by enabling them to grow in confidence and develop skills to support them to access employment, education, training and volunteering. Our ethos is one of co-production and partnership; everything we do is led by our members. 

We are seeking someone who is passionate about mental health and eager to support the growth of our recovery team. This role involves working directly with members both one-on-one and through group sessions.

As a Recovery Worker, you will divide your time between individual casework and facilitating group activities.

Our client was founded in 2018 by the families and friends of people who had taken their own lives as a direct result of gambling. The charity supports people bereaved by gambling-related suicide, raises awareness of the devastating consequences of gambling disorder, and works to prevent gambling-related suicide. They are now recruiting for a Specialist Family Support Manager, a pivotal position for the organisation that will deliver evidence-based therapeutic support for bereaved families. This is a permanent, full-time role that will be based remotely (although travel will often be required due to service needs). Please note, you must hold a clinical qualification in a relevant therapeutic discipline to be considered.

As Specialist Family Support Manager, you will work as part of a dedicated, tight-knit team, delivering tailored, therapeutic interventions to families bereaved by gambling-related suicide. You will build consistent, compassionate relationships with families, supporting them to navigate investigations, inquests or research processes linked to gambling harms, ensuring they feel informed, represented and supported. You will ensure that all clinical practice adheres to safeguarding, risk management and professional standards, maintaining accurate and confidential records. You will also work across the wider organisation, providing clinical input into the design of training modules (including training for NHS clinicians and social care professionals) to raise awareness of gambling-related suicide.

To apply for this incredibly impactful position, you must have a clinical qualification in a relevant therapeutic discipline as well as post-qualification experience. You will have demonstrable experience of delivering therapeutic interventions with individuals and families affected by bereavement, addiction or mental health issues. You will have experience of assessing needs, developing support plans and managing risk/safeguarding effectively, and will be comfortable working autonomously within a small team/organisation. Experience of designing/delivering training for professionals is desirable.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. We particularly welcome those who have lived experience to apply. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Victoria Savva at Prospectus.

Please note this role will be based remotely but will include regular travel according to service need. This is a permanent, full-time opportunity, however an element of flexibility is required as some delivery may take place in the evening, depending on families’ availability.

Interviews to take place on – Weds 4th / Fri 6th November.

Location: Waltham Forest

Salary: Unqualified Applicants £28,255 - £29,913 per annum

Qualified Applicants £29,923 - £32,623 per annum

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week

Contract: Fixed Term Contract (Until 15th January 2027)

Closing Date: Monday 10th November 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Duty Worker at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Waltham Forest Advocacy & Support Services provide free and confidential support to survivors of abuse within the community. The teams are made up of professional staff offering short to medium term support to women and men affected by domestic and sexual violence in the community. Our team offer information, advocacy and specialist services to increase safety and meet a range of needs – these can include ongoing safety concerns, emotional or housing support, legal options, reporting to the police, help around child contact, benefits and financial advice. As part of the support, we also ensure survivors can access therapeutic support via the Waltham Forest Therapeutic Marketplace. 

About the Role

An exciting opportunity has arisen in this busy team for a Duty Worker.  The successful candidate will be responsible in dealing with all incoming referrals and queries to the Advocacy Service. The role will involve processing all referrals, liaising with professionals, establishing initial contact as per the service’s contract requirement. The process of initial contact will involve completing a Safe Lives risk assessment, assessing the service user’s practical and therapeutic needs and supporting with any urgent needs that arise during this contact. Additionally, the duty worker will make appropriate referral out, this includes MARAC and complete adult and child safeguarding referrals where required in line with Solace’s policies and procedures. The Duty Worker will maintain and manage any waiting list and will work closely with all members of the team in relation to the allocation of cases and case updates.

About You

Successful applicants will have in-depth knowledge of domestic abuse and its impact on service users and their children, and experience of working with women who have experienced domestic and/or sexual abuse. It is essential that you have experience of using Office Excel and case management system. You will also have excellent verbal and written communication skills.
 

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of senior support workers and support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site and allocated borough following the borough-based approach. This role directly supports the service managers in keeping to a high standard service. The role will include implementing a smooth running of the service including facilitating debriefing and providing senior support onsite. The role of the team manager is non-clinical.

 

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation

• Understanding of risk and risk management

• Understanding safeguarding adults and children processes and legal requirements

• To work autonomously in a fast-paced environment and under pressure

• Oversee re-admitters and clients being discharged on a weekly basis

• Responsible lead for allocated site, attend and lead discussions with MDT teams

• Responsible for keeping allocated site to a high standard and reporting any health and safety concerns

• To facilitate daily briefings with team to ensure continuity and safety

• Understanding of safety planning and de-escalation

• Monitoring and management of team training, absence and wellbeing

• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans

• Promoting people’ rights and responsibilities

• Conduct monthly supervisions and annual appraisals of supervisees

• Work and manage the team in-line with targets and KPI’s, ensuring that outcomes, outputs and impact are recorded

• Listening to clients and encouraging positive steps towards self-management of crisis and recovery, providing advice, information, practical and emotional support to clients

• To attend all mandatory training including safeguarding and GDPR and actively embrace own CPD

• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc

• Maintain and ensure team compliance of accurate records, detailing interventions

• Abide by supporting governance such as Mind Policy and Proceedures, Understanding CQC standards and NICE guidelines around mental health

• Providing administrative support to the team

• Overseeing and provide shadowing to new staff members and volunteers

• Attend reflective practice, peer supervision and line management supervision

• Create and maintain good working relationships with partner agencies

• Provide guidance to support workers and volunteers

• To work with service managers and assist with reporting and monitoring

 

 

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis

• Experience of line management within a mental health setting

• Experience of de-escalation

• Experience of managing challenging behaviour and dealing with clients with complex needs

• Evidence of continual professional development

• Understanding of the Recovery Model in mental health

• Understanding of the principles of trauma informed care

• Understanding of suicide prevention and safety planning

• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

• Understanding of how to report and mitigate risks

• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing

• Understanding of relevant legislation and policies

• Understanding safeguarding adults and children processes and legal requirements

• Awareness of issues in mental health service provision

• A good understanding of mental health conditions

• Experience of working with vulnerable individuals

• Creative and flexible approach to working with individuals

• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations

• Ability to prioritise and manage workload

• Ability to involve clients and carers in all aspects of work

• Empathy and non-judgemental approach

• Good communication skills

• Capacity to work within an agreed shift pattern

• Experience of delivering information and advice (housing, benefits, debt etc)

• Experience of non-clinical, therapeutic interventions like psychoeducation

• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports

• Understanding of different databases such as Views, Salesforce and NHS

• Car driver with sole ownership of a vehicle and ability to travel to multiple locations (e.g. NHS sites and community sites) would be essential.

• Ability to work out of hours and on weekends at multiple locations including NHS sites and community sites