Recruiting a Housing First Support Worker to join our Homelessness and Complex Needs Service in London!

GBP 25,000 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Housing First overall philosophy is to provide a stable, independent home and intensive personalised support, case management to homeless people with multiple and complex needs. Housing is seen as human right by housing first services to support high needs and entrenched or repeat homelessness to live in their homes.

Look Ahead have been awarded funding via the MHCLG Next Steps Programme to deliver a Housing First Service in partnership with Network Homes. The fundamental principles of the Housing First model are:
- The provision of flexible support for as long as it is needed
- The right to a home
- Individual choice and control
- Strengths based approach
- Active engagement from staff

Job Overview:

The Housing First Worker will have a caseload of 5-8 customers who will be the most excluded and hard to reach rough sleepers. They will receive intensive support from in their own accommodation. Network Homes will provide 1 bed flats for this service, and the properties will be in West London (likely Brent, North Westminster or RBKC). As such, the Housing First Worker will be required to travel across this geography.
The Housing First Support Worker will work with service users to promote social inclusion and independent living, encouraging service users to maximise their skills and choices, enabling them to sustain their tenancies.

Key Responsibilities:

- Deliver street and community based outreach to a caseload of entrenched rough sleepers experiencing multiple and complex issues
- Use the 'Housing First' model to enable service users to access secure, safe and stable accommodation and to resettle into this
- Provide harm reduction interventions to service users to empower them to engage in safer lifestyles.
- Deliver ongoing and intensive support to help service users set up their home and maintain their tenancy. Offer support over treatment and other issues assertively, however this engagement will be optional for service users
- Provide intensive support and advocacy to service users supporting them to navigate, engage with and stay engaged with services
- Manage own workload, requiring excellent time management skills, a proactive approach to your work and the ability to prioritise.
- Manage and support Peer mentors who will contribute to the service delivery.
- Provide tailored support to service users to meet individual need and aspiration, with service users being able to choose, as far as possible, what, how and when support is delivered.
- Offer support in the service users' homes as well as in the community.
- Develop and maintain links with all key agencies and service providers in the local community
- Ensure Look Ahead Health and Safety policies are adhered to at all time and uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Engage positively in reflective practice sessions with colleagues.
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Closing date: 20 October 2020 at 11.30 pm (We will be reviewing applications as they come in and may close the role before this date).
Interview date: 6 November 2020.

Do you have a demonstrable understanding of administrative support processes and good practice and a real desire to develop as part of an inclusive and supportive team at one of Britain’s leading housing charities? Then join Shelter as an Administrator - Shop Support Team and you could soon be fulfilling your ambition.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

About the Role
Providing comprehensive support to our Shops and Retail function is what’s required here. Indeed, we’ll rely on you to help ensure we achieve the most effective delivery and continually strive to improve our processes. The first point of contact for staff, customers and supporters, you’ll also be responsible for all aspects of the shop supplies orders process - from price checking to placing orders. And, when it comes to finance or new goods admin – stuff like processing invoices, raising new product codes or assisting with stock takes, again we’ll count on you. Ensuring new shops have the necessary supplies and signage, maintaining till number records, updating spreadsheets and managing the shop’s online handbook – all are aspects of this interesting, varied and vital support role

About you
To succeed, you’ll need a background in admin, excellent communication and time management skills and a proven ability to work across a range of tasks simultaneously while maintaining strong attention to detail. You’ll also need a proactive approach, lots of initiative and a flair for solving problems, completing task and overcoming obstacles. The ability to respond quickly and positively to change is important too, as is a willingness to challenge the status quo and introduce new ideas, methods or processes where appropriate. Commercially aware, customer focused and happy to work collaboratively for the good of a business, it goes without saying that you’re proficient using Microsoft Office applications such as Word and Excel, SharePoint, Outlook and the internet.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are looking to welcome a new Senior Support Worker into our busy and dynamic mental health team. We work across all our services in Bradford, ensuring positive mental health and housing related support in a personalised way to build and maintain independence. The successful candidate will engage with service users and build trusting therapeutic relationships.

The Senior Support Worker role will be to support in the leadership of the team to provide individualised person centred support to people with support needs living in their own homes; to enable them to enjoy a fulfilling and valued life, to participate in the community and to develop their abilities as fully as possible.

You will have a warm, caring nature, and a commitment to making a positive difference in people’s lives. It is expected that you will work flexibly, including evenings and weekends, to meet the needs of the service.

The role is varied, for example one day you could be helping a service user to complete a housing benefit form or offer practical support around a household task; the next day you could be assisting someone to access a day service or set up a direct debit to pay their utility bills. You will receive extensive training and excellent peer support.

Our Bradford Re-enablement and Recovery Support Service provide contact care to people with a range of mental health needs as directed by their personal support plans. This will include visiting clients in their own homes or in other mental health settings as part of a structured package of support.

Our Enablement Service is a city wide service which offers a domiciliary CQC registered, support and re-enablement service for adults and older adults experiencing fluctuating mental health, memory problems, a formal diagnosis of dementia, learning disabilities or physical health. The service operates throughout Bradford and the surrounding areas, including Keighley, Bingley and Shipley. We require warm, positive individuals to promote our person centred ethos and work in close partnership with families and other agencies. You must be compassionate and able to provide both respectful personal care and personalised support. The Service is rated as ‘Good’ with ‘Outstanding’ for caring.

If you have excellent interpersonal skills and if you are supportive, proactive, responsible, good at motivating people and listening to others then we would like to hear from you.

Experience of management in the care and support sector is preferred. Good written communication is also important. We appreciate flexibility from all our staff and hence we also can be flexible around working hours. It is a large team and we are looking for a diverse range of skills.

Due to the nature of the role, this is a car driver essential role.

Support Worker

We are one of the largest learning disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams.

At Clementi Court, we have one of the most fulfilling and meaningful jobs you can do. The people we support are all individuals with unique qualities and when you get to know and support them, you truly learn what job satisfaction really means.

The two houses that make up Clementi Court are home to six adults with profound, multiple disabilities and is filled with lots of fun and laughter. We pride ourselves on being abig happy family with the people we support always at the centre of it all. We thrive on providing person-centred active support and encourage this throughout everything we do.

Salary: Up to £21,043

Hours: Permanent, Full time, 37.5 hours

Location: Clementi Court, Evesham

What we Offer

Apprenticeships – earn whilst gaining a fully funded Level 2 Diploma in Health & Social Care with a Top 100 Apprenticeship Employer (ranked 11th in 2020). Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also, an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff). A contributory pension scheme & life assurance. Free DBS Check.

You don’t need experience of support work or any special qualifications for this job - you’ll get plenty of training along the way. Having the right values and wanting to make a difference to enable people to live a more fulfilling and independent life is what matters most. You will need to have good listening skills and a practical, caring approach. You also need to have basic level IT skills to be able to use a computer to record information about people you will be supporting.

We are currently restricting face-to-face training; therefore most of your training courses, including some aspects of your induction, will be online. But you will still be able learn from your colleagues in a supportive hands-on environment.

You will ideally hold a full UK or EU driver’s license.

Closing date: Thursday 24th December 2020

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Support Worker, Support Work, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP etc.

Groundswell’s award-winning Homeless Health Peer Advocacy (HHPA) project is looking for an Administrator to help us smoothly run a service supporting people who are homeless in London to get to over 3000 health engagements a year.

We are looking for someone very personable with an excellent phone manner, who can remain focused and friendly working in a busy and sometimes demanding environment. Working closely with the HHPA Systems Manager you will offer efficient, effective and proactive administrative support to the project, supporting our frontline staff and volunteers to do their vital work.

Getting the logistics behind HHPA right, is vital to operating a system where volunteers feel safe and supported, and partner homeless and health organisations trust us to get vulnerable people to important health appointments. The HHPA Administrator will often be the first point of contact for volunteers, and referrers, and we are looking for someone with excellent customer service skills who is used to dealing with queries from the public. You will possess a natural ability to think on your feet and find solutions to operational challenges. You will need a flexible, calm, proactive approach with a can-do attitude and be willing to develop within the role.

Key responsibilities include processing bookings, allocating work, checking frontline staff in and out of jobs, booking cabs; and supporting the HHPA Managers in all administrative matters relating to the day to day running of the service. The role requires someone who is hard-working and tenacious, can work on their own initiative, with excellent organisation and time management skills and who thrives in a busy yet small team environment. This role is particularly suited to someone looking to progress their career within the charity sector.

Normally you will be based in our office in Brixton, but currently the team are working remotely, and you will be given the support and equipment needed to make this possible. The post will support our work across London.

For a full summary of all duties and responsibilities, please refer to the job description included in the Job Pack attached.

Application

To make an application, please submit your CV along with a cover letter in Word format, which explains:

• how you meet each of the areas outlined in the Person Specification
• why you are interested in doing this job

To shortlist for interview, we score people based on whether they have the skills outlined in the person specification and the experience relevant to the role they are applying for.  Please include enough details in your personal statement for us to be able to do this.

We require that you submit your covering letter and CV in Word as we will be conducting a blind recruitment process which means that all names and identifying information will be removed from your application before being presented to the selection panel.

The deadline is 1pm Friday 4th December 2020

Interviews will be held the week commencing Monday 14th December 2020

If you have not been notified by this date, then please assume you have been unsuccessful on this occasion. 

About us:

PTMWA is a women-led organisation whose vision is to ensure that people, suffering, or at risk of domestic abuse receive appropriate support. We assist recovery by providing safe accommodation, specialist support services and by working in partnership with other agencies. We also run the only museum dedicated to telling the story of women’s fight for the right to vote at our Pankhurst Centre headquarters.

We are a diverse organisation with 28% of our staff coming from BAME and 20% from LGBT communities. We span the generations with 11% of staff being aged 18-24 and 25% aged 55-64. 11% of staff identify as having a disability.

Our staff, volunteers and service users have recently taken time to reflect on who we are and what we do when we are at our best. This reflection showed that we can proudly claim to be: 

Courageous by challenging inequality, stepping forward and making change

Affirming by supporting and inspiring, paying attention to discover what matters

Generous by sharing our skills, creating energetic positive links, and thriving together

Rooted by being secure in our communities, participating and nurturing a sense of belonging

About You:

You will be a pro-active, reliable individual who reflects the values of PTMWA in all that you do. Your experiences, whether in paid or voluntary work, will enable you to fulfil the role requirements but it is your attitude and character that will make you a successful team member.

You will enjoy a challenge and actively participate in delivering and developing services of the highest standard.

About the role:

We have been successful in securing 3 x new projects and need additional staff and volunteers to deliver them. We welcome applications from people seeking part-time (17.5 hours) work as well as full-time (35). All roles are subject to a DBS check and we seek 2 x references, 1 of whom must be your current employer if applicable.

For volunteer opportunities alongside these workers, please visit our website

Housing Worker

You will be responsible for income collection across the refuge estates and ensuring financial resilience and promoting economic independence amongst service users. You will be the organisation’s champion on Welfare Benefits and personal debt adviser, providing support to both service users and staff. You will develop effective partnerships with relevant local authorities and other agencies to facilitate the best service for residents. You will advocate for residents and support them regarding their housing status and benefit applications whilst also managing their tenancy compliance.

This role has been assessed and confirmed as open to women only under the Equality Act 2010, schedule 9, part 1

Hours of work: We will consider 17.5 hours and 35 per week

Salary: £18 434 per annum

Duration: permanent (subject to funding)

Annual Leave: 25 days plus Bank Holidays, pro rata for part-time workers

 

YMCA DOWNSLINK GROUP

Head of Housing and Property Services

Hove/working from home

Permanent

37 Hours per week

£46,725 per annum

YMCA DownsLink Group is an ambitious Housing Charity which, over the past decade, has grown its housing stock from 100 units of accommodation based in Brighton, to over 100 buildings providing 750 units of accommodation to over 1400 young people each year across Sussex & Surrey.

As Head of Housing and Property Services you will provide operational leadership to the organisation’s housing and property services teams, and have responsibility for the organisation’s housing management services, supported housing performance, rent functions, property services, including day to day repairs, landlord’s compliance and asset management, leasing, quality standards and regulatory compliance.

You will need to demonstrate in your application experience of operational leadership in either the charitable, housing or commercial sectors, experience of business and financial planning or relevant commercial experience and experience of delivering services in particular housing management and maintenance functions.  You should have excellent problem solving and motivational skills, and, ideally, an understanding of the issues of vulnerable young people and delivering services to meet their needs

The position comes with excellent benefits, including 27 days annual leave per annum (plus bank holidays), a company sick pay scheme, a life assurance policy of 2x your annual salary, a health and wellbeing cash plan, and a cycle to work scheme. Please download a job pack for more information about other benefits offered.

If you are an applicant interested in this post and would like an informal discussion having read the job pack, you can speak to the Recruiting Manager. Please email us and your query will be forwarded.

YMCA DownsLink Group welcomes applications from all sections of the community. We value diversity and promote inclusion, which we demonstrate through our activities, as well as in our policies and working practices. Reinforced by our culture and values, we seek to create an inspiring and inclusive place to work.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

Closing date for applications: Monday 4th January 2021 at 9am

Interview date: Monday 11th January 2021

To apply, please visit our website.

Please note that we do not accept CVs. When submitting your application please save your application form as ‘your full name APPLICATION’ and put the job title/location in the email subject line. Please submit your application as a Word document where or PDF (we cannot accept Pages) via email.

We are recruiting for an enthusiastic, motivated and committed Team Manager, with extensive experience of working with adults with a learning disability/autism and complex needs.

This is an exciting opportunity for an experienced manager wanting to further utilise their skills in setting up a new service, recruiting and coaching a new and enthusiastic staff team and embedding high standards from the outset.

You will be managing a brand new supported living service located in vibrant Hackney and consisting of 5 self-contained flats designed to support the skills building needed to increase the independence of people with autism and/or learning disabilities and behaviours of concern. Responding to the Transforming Care agenda this new service is providing a real opportunity for people who may have been in previously unsuitable/unstable housing, or in hospital settings, to have their own flat with support that enables them to thrive and enjoy a good quality of life, as active and valued members of their community.

Outward’s autism and PBS specialist services have a strong reputation across North East London, where we support people to live full and active lives, with support designed around the person’s personal ambitions and choices. Supported by Outward’s Positive Behaviour Support Lead, you will create a culture scaffolded by Positive Behaviour and Active Support values and practice with physical and social environments that are personalised and supportive, teaching people new skills and ways of communicating which reduces behaviours of concern.

About the role

• You will assess new referrals and develop and manage comprehensive transition, move-in, support & risk plans.
• You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders.
• You will develop, coach and mentor a positive and resilient team of support workers and deputies to deliver high quality and personalised support and embed a culture of positive behaviour support.
• You will be responsible for ensuring support is delivered innovatively, flexibly and on a person centred basis to meet the needs and outcomes of the people supported.
• You will be responsible for delivering the service within budget and within expected performance indicators including delivering on outcomes for the people supported

• You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.

About You

• You will have significant management experience of working in a similar setting.

Ideally you will have as a minimum:

• 3 years’ experience of delivering person centred support to people with a learning disability/autism and complex needs including behaviours of concern.
• A minimum of 1 years’ experience of managing a service for people with a learning disability/autism and complex needs including behaviours of concern
• You will hold a qualification in Positive Behaviour Support Coaching (BILD accredited), NAPPI level 2 (or equivalent) or a willingness to gain the qualifications within the first 3 months of employment. 
• You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support.
• You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers.
• You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff.
• Experience of carrying out needs assessments and creating support and risk management plans for people with behaviours of concern. And be committed to include the person, and their circle of support at all times.
• The ability to deliver  a creative and flexible service that make a positive difference to people’s lives, in accordance with an individual support plans, the service specification and CQC requirements
• A commitment to providing high quality, personalised active support
• You will be organised and have an eye for detail which ensures a consistent, transparent and professional services that people we support and professionals can depend on.
• You will be able to easily interpret and apply policy into practice, including principles and practices of safeguarding adults at risk, budget management, Mental Capacity Act.
• Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making.
• You will share our values and passion to engage, enable and empower people with autism or a learning disability to lead the lives they want.
• Knowledge of managing a budget is desirable

Employee Benefits

Outward has a comprehensive selection of benefits including:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)

• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card

About Outward

Outward has been providing high-quality support and care services to vulnerable people for over 40 years. Set up by parents of children with a disability looking for alternatives to institutional care. Our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals. 

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application by following the link below:

About The Role

This is an exciting new opportunity to join our support team in Cornwall as a Support Worker in our Complex Needs services based in Truro.

Based in Truro you will be working as part of a support team and lone working with people who have experienced complex and chaotic lives including homelessness, substance misuse, mental health issues, offending behaviours and other challenges.  You will provide a holistic support service assisting with budgeting, benefits, health and wellbeing, housing, maintaining tenancies, sign-posting and providing emotional support. You will need to take a creative approach to support, adapting your style of communication and support planning with each individual to draw up a person centred support plan and help customers establish and work towards their goals and aspirations.
Our complex needs services have a high tolerance model which provides opportunities for staff and customers to discuss and address difficult and challenging situations but our primary objective is focusing on the person not the problem.

You will need to be able to effectively risk assess, have a good understanding of safeguarding and be able to develop strong links with other services and providers. You will be expected to work flexibly to ensure that the needs of the clients are met and this will include late shifts each week and occasional weekend working.

This role is being offered on a full time basis, working 37 hours per week, to include weekend working.

We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.

About The Candidate

To be considered for the role of Support Worker, you will:

- Have an open, friendly personality and the ability to maintain a positive attitude in challenging situations
- Have an understanding of support needs and support planning
- Have experience of risk assessing and risk management
- Be a great communicator with the ability to build a rapport
- Have accurate record keeping and computer skills
- Be confident in lone working and be a good team player
- Have a flexible approach to work
- Be able to work under pressure and meet deadlines
- Be resilient and adaptable

In return, we provide a generous entitlement to paid holiday increasing with length of service, a pension scheme, a healthcare cash back plan, and great opportunities and support to develop your career.

About The Company

At LiveWest, we believe in a home for everyone.  We own and manage over 37,000 homes across the South West, from Cornwall to Gloucestershire.
 
We take the time to listen to, understand and learn from our customers.  We focus on thriving as a business and employer, so we can deliver more homes and even better services.
 
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.

Recruiting Support Workers (full and part time) to join our Learning Disabilities Service in Kensington & Chelsea!

GBP 22,360 per annum (pro rata), 15, 20 and 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Amy Garvey House is a supported housing project based in the London Borough of Kensington and Chelsea. It consists of 11 self-contained flats providing accommodation to male and female customers aged 18 to 25. The service is intended for people who have a learning disability and are looking to develop the skills required to live independently. The staff team provides 24-hour support with sleep-in cover.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the Support Workers/ management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting a Support Worker to join our Mental Health service in Teddington!

£22,360 per annum, 37.5 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Senior Support Worker/Team Leader/Contract Manager. Creatively working to engage with customers
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions. Promote positive risk taking
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team and policies
- Undertake housing management duties in line with relevant HM contract
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedure
- Engaging in learning and development activity to increase knowledge and skills

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in mental health

Recruiting a Support Worker to join our Mental Health Service in Tower Hamlets!

GBP £19,565 per annum, 35 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Teresa House and Hamlets Way provide supported accommodation for customers with mental health needs who require a high level of support. Teresa House is a high support, fast stream mental health service, from which customers are expected to move on within two years. Hamlets Way is a high support, slow stream mental health service with customer move on expected within four years. Each service is made up of 16 units and operates 24 hours a day. The role requires shift working including weekends and evenings, but there are no sleep ins required at the service.

Job Overview:
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities:
- To work on a rota based shift pattern which includes working early (8-3pm) and late (3-10pm) shifts 5 days a week
- Must be willing to undertake personal care duties
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Undertake medication support with customers in line with their support needs.
- Work with local community mental health teams and other relevant professional bodies to related to customer support
- To develop and produce creative customer activities to support in house customer engagement and enhance recovery
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activities to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:
- Experience working in mental health

For the full job description, please visit the Look Ahead website.

Recruiting a Support Worker to join our Mental Health Service in Tower Hamlets!

£22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Tabard Court provides 24-hour support for men, aged 18-74, who have severe and enduring mental health needs together with a significant offending history. Many customers have led chaotic lifestyles and need support with medication and daily living skills. The service works in close partnership with key agencies, providing stability and a stepping stone to independent living for those moving from residential care, other supported accommodation, hospital or prison.

Job Overview:

Support workers at Tabard Court will work within a multi disciplinary team, providing support to customers with a range of mental health needs and who have had contact with the Criminal Justice System. This will include support with emotional, social, physical & domestic needs. You will be skilled in engaging both customers and stakeholders and have a good understanding of the needs and diversity of this client group. You will be able to demonstrate the ability to work in a therapeutic environment that at times can be challenging and provide quality, evidence based care and risk management strategies. You will be highly motivated and committed to continuous professional development.

You will work flexibly to respond to emerging needs and effectively address the needs of the customer group. This role will include shift working including : weekends, bank holidays, late shifts and regular sleep in duties.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where customers have not yet developed the skills, to ensure they enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain digital and physical records as required at the project under the direction of the Support Workers/Management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

For more information or to apply please visit our website.

The Diocese of Coventry is seeking to appoint a full time Property Office Administrator to support the Diocesan Property Team with administrative duties in relation to the management, maintenance and repair of some 160 clergy houses across the Diocese of Coventry. In addition, this role provides valuable administrative support to the Diocesan Mission and Pastoral Committee (DMPC), in serving and equipping the Diocese to live out our Mission Purpose of Worshipping God, Making New Disciples, and Transforming Communities.

This is an exciting opportunity to join the Diocesan Property team as we continue to develop a culture of best practice and a friendly and efficient service to our clergy and their families.

This post reports to the Property Manager and is based in central Coventry.

The main responsibilities are:

• To be the first point of contact for all enquiries regarding clergy housing, including from clergy and their families, and supporting the Property team with general matters.
• To deal with routine matters relating to the repair and maintenance of clergy and lay worker housing, including managing vacant properties, organising surveys and works, and assisting with the letting of Clergy housing.
• To provide excellent administrative support including managing the Property Management System, maintain databases, organising statutory inspection tests, payments of Council Tax and Water rates, supporting the Parsonages committee, and managing parochial property including dealing with agents, PCC Officers and national church bodies as required.

The successful applicant will be qualified to GCSE level grade C and have experience of working in an administrative role in an office. They will have excellent administrative and IT skills (particularly MS Office), be adaptable and flexible with a positive attitude to the change needs and demands of a busy office.

The Diocese of Coventry is committed to creating and sustaining a diverse and inclusive workforce which represents all aspects of the communities we are part of and welcomes all applications.  Applications are particularly welcome from Black, Asian and minority ethnic candidates, who are currently under-represented within our workforce.

For an informal discussion regarding this role, please contact Peter Fowles.

To apply for this role, please click "apply" and you will be re-directed to the Diocesan vacancy page where you can download the full Job description, Person specification and application form.

Closing date for applications: Tuesday 8th December 2020

Interviews will take place at the Diocesan office: 16th December 2020

Please send completed applications to Simone King