Supported housing officers jobs

Internal title: Executive and Governance Administrator

Location: Home (most meetings are online and we are largely a remote working organisation, however travel will be expected to central events at  least 1-2 times a year which will be paid for by the charity)

Salary: £34,453 Full Time

Hours: 35 per week (full time)

Closing Date: Sunday 19 July - 23.30

Contract: Permanent

About the role

This is a key support role at the heart of Housing Justice, providing high-quality, proactive and highly organised executive support to the CEO and senior leadership team in a fast-moving national charity environment. The postholder plays a critical role in enabling the CEO and Directors to operate effectively, requiring excellent diary management, strong judgement, discretion, and the ability to manage competing priorities and anticipate organisational needs. The role also involves coordinating meetings end-to-end, ensuring they are well-structured and outcome-focused, including preparing agendas, capturing accurate notes, maintaining action logs, and proactively following up to ensure timely completion.

About you

We are looking for someone with:

· Significant experience supporting senior leaders in a PA, Executive Assistant, or equivalent role

· Experience managing complex diaries across multiple senior stakeholders

· Experience of agenda setting and action tracking for a variety of senior management and trustee meetings

· Experience working in a fast paced, often changing environment

About us

Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments.

About the role

You’ll be responsible for the day-to-day contact with healthcare professionals and NHS Trusts so that breast cancer patients get the right support at the right time. Here for You provides people diagnosed with breast cancer personalised and timely access to all of Breast Cancer Now’s trusted information and specialist support via a single healthcare professional referral.

You’ll build and enhance the relationships we have with NHS Trusts and healthcare professionals so that the referral route to Breast Cancer Now is integrated into their processes and procedures. You’ll also work with colleagues across the support and influencing directorate, as well as contributing to our monthly reporting.

About you

We’re looking for someone with excellent communication and presentation skills, who is comfortable with multi-tasking and being proactive. You’ll be highly organised, with the ability to adapt to changing circumstances.

You’ll be experienced in building positive relationships with colleagues and external partners alike.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role can be primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£28,000 to £29,000 per annum if Sheffield based

£30,00 to £31,000 per annum if London based

When applying

We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

Closing date: Friday 3 July 2026, 09.00am

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Interview date: Tuesday 21 July 2026

Caritas Social Action Network

Policy and Public Affairs Officer (maternity leave)

Location: office in London, with mostly working from home, regular travel in England and Wales, and rare travel overseas.

Contract: full-time, to cover a team member’s maternity leave

Salary: £30,00

Closing date: Monday 13 July at 12 noon

Interview date: Thursday 16 July in person, in London

CSAN is the official agency of the Catholic Bishops’ Conference tackling the root causes of poverty and injustice affecting people who live in England and Wales. We’re facing a steep rise in poverty and significant pressures on social, economic and church resources. Currently, the Church is called to raise a prophetic voice against poverty and the rhetoric of division and work for the building of a more just society.

Over the last 20 years, CSAN has built up a network of 50 diocesan and direct service charities with a combined annual spend on social mission estimated at £400m, excluding the work of schools and religious congregations. Our members build up local community life in diverse ways, and many of them support individuals in difficulty, including with housing, prison and detention, social isolation, ill-health, violence, disability, employment, care, therapeutic and welfare support.

The key responsibilities of the post are:

1. To scan the social policy environment to capture developments in legislation, consultation papers and Bills relevant to the Caritas network for the purpose of comprehensive tracking and briefing.

2. To deliver an effective programme of Catholic advocacy and political campaigns that contributes to the common good, with particular attention to the priorities of the dignity of workers, child poverty, social care and end of life; supporting and connecting well with the team’s other activities, and where possible with the CSAN membership’s priorities,

3. To draft campaign and advocacy materials for the range of media channels used by CSAN and support the CEO in engaging with the press and approaches from campaigning organisations including contributing to CSAN’s social media networks.

4. To provide admin support and contribute to CSAN’s Alliances as required, especially the Advocacy Alliance and the Criminal Justice Alliance with information and education on policy and legislation.

5. To ensure that our advocacy is consistent with the Bishops’ understanding of the Church’s role in society and supports the priorities of the Bishops’ Conference, especially the Department for Social Justice.

6. To act as a conduit of information and communication between the Bishops’ Conference and the CSAN members, under the guidance of the CEO, assisting CBCEW where possible in gathering information and the lived experience of poverty.

7. To develop and contribute to practice materials for the network, especially in the areas of campaigning, advocacy, social policy and formation for mission.

8. To oversee monitoring of the Catholic press and relevant wider networks for relevant articles, developments and campaigns.

9. To support the general work of CSAN as required by the CEO, including leading in the development and organisation of the charity in specific areas subject to skills and experience.

The work of the small national team requires a high level of integrity and teamwork, respect for and capacity to navigate complex civil and church contexts at pace, and a stable commitment to personal formation and training. Our Policy and Public Affairs Officer (maternity leave) will bring a professional track record of relevant research and analysis, production of compelling communications, and diligent administration. A satisfactory basic DBS check and references are required.

CSAN is a member of Caritas Internationalis, one of the largest humanitarian networks in the world, with national agencies in over 160 countries, and among the most successful examples of organised Catholic social action in modern times.

Abeona Housing Co-operative is looking for a skilled administrator to join our small, close-knit team on a freelance, interim basis. This is a hands-on project role with real ownership and variety, working at the heart of a democratic, resident-led community.

Over three months, you will lead five defined projects to build Abeona's administrative and digital infrastructure, including a cloud filing migration and housing management software transition, alongside core day-to-day housing administration. You will work closely with our Finance Officer, Maintenance Manager, and volunteer committees, with a high degree of independence and the potential for a permanent role.

This is an ideal opportunity for an experienced administrator who wants meaningful work in a values-led organisation, without needing prior housing experience. We will provide full support on the co-operative structure and governance.

21 hours per week, Tuesday to Thursday preferred. £25 to £27 per hour depending on experience. Immediate start.

Following the initial three month term, there is a genuine opportunity for the right person to move into a permanent position with the co-operative.

Job Title: Specialist Housing Officer
Hours: Part-time, 26 hours per week
Work Pattern: Tuesday – Thursday 9am - 5pm, Friday 9am -2pm
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £35,760 per annum, FTE (£26,565 per annum for 26 hours per week)
Contract: Permanent

Come and join us as a part time Specialist Housing Officer.

About the role

• Lead on the day to day housing management of Extra Care Housing and an Older Adult Scheme ensuring residents receive high quality housing and support services that promote their wellbeing.
• Build positive relationships with residents, care providers and partner agencies to create a safe inclusive and supportive environment.
• Carry out tenancy management and wellbeing checks and respond proactively to changing needs.
• Coordination of activities alongside resident involvement colleagues to encourage social participation among residents.
• Ensure that the health and safety measures are conducted in line with regulations and the schemes are managed in line with safeguarding.

About you

• Ability to provide support to older and vulnerable adults with compassion.
• Have a professional approach and able to maintain positive relationships through your excellent communication skills.
• Work effectively using strong organisational skills to deal with competing priorities.
• Solution focussed and able to work independently as well as making contributions within the wider team.
• Passionate about culture and collaboration.

About ISHA

At ISHA, community and neighbourhood mean everything to us, and our roots run deep in the areas of North London that we serve. Founded over 90 years ago, we provide around 2,500 homes for over 5,000 people across Islington, Hackney and Waltham Forest. We are proud to remain a community-based housing association with a strong social purpose and an ambitious future.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We are ambitious about the future while remaining grounded in our communities and values. We are looking for a Housing Officer who shares our commitment to continuous improvement, resident focus and creating an inclusive and supportive culture for colleagues and residents alike.

Why join ISHA?

• A genuinely community-based and values-led organisation
• Strong social purpose and commitment to affordable housing
• New corporate strategy and clear organisational ambition with a commitment to growth in our heartlands
• Opportunity to shape finance, technology and organisational improvement
• Flexible and supportive working culture with hybrid working arrangements
• Competitive pension and benefits package

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them?

If this sounds exciting, we want you on our team. Please do submit a completed application

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

Deadline: 09:00 on 06 July 2026
Interview: Week Commencing 13 July 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Once you have landed on our website, you will need to do the following in order to apply for this role:

Application Process

When you submit your final application with your CV and a covering letter tell us:

(a) After reading the job description and person spec, describe how you will be motivated to deliver, and how your experience matches the skills and requirements of the role?

(b) About one challenge that you’ve had managing the safety of the tenants or dealing with their tenancy issues within a supported environment, how you managed it, and what did you learn?

(c) What you love most about working in Tenancy Services.

(d) When completing multiple tasks with competing deadlines, how do you prioritise?

(e) Anything else you want us to know about you

Maximum of 250 words per answer, please.

Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK. We do not offer a visa sponsorship programme.

Applications sent without a covering letter will not be accepted.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact us.

No agencies please.

Housing Interventions Officer - Custody Based - HMP Parc

Location: Bridgend

Salary: £26,000 per annum

Vacancy Type: Permanent

About The Role

Are you a positive, solutions-focused professional with a passion for preventing homelessness and reducing reoffending?

If you’re driven by supporting meaningful change for people involved in the criminal justice system, this could be the ideal role for you.

As a Housing Interventions Officer, you’ll be based primarily at HMP Parc, working side-by-side with Probation resettlement colleagues and directly with men in custody and on release. Occasional travel to HMP Cardiff, Swansea, Usk or Prescoed may be required depending on service need.

You’ll deliver housing-focused interventions that prevent homelessness, improve access to accommodation and support successful resettlement into the community.

What you’ll be doing

• Deliver 1-to-1 housing advice and interventions within the prison environment
• Complete holistic housing needs assessments and develop clear, structured action plans
• Prevent homelessness by securing and sustaining suitable accommodation
• Source private rented accommodation (HMOs, shared housing, studios and 1-beds)
• Liaise with landlords and agents, including negotiating rent and tenancy terms
• Ensure properties meet legal, health & safety and Rent Smart Wales requirements
• Work closely with Prison, Probation and housing partners to manage risk and achieve targets
• Encourage engagement with Forward Connect and other appropriate support services

What we’re looking for

• Good knowledge of housing and welfare benefits systems
• Experience providing housing and welfare advice
• Experience assessing housing and wider support needs
• Ability to develop support plans to help people sustain tenancies
• Understanding of homelessness, abstinence-based recovery and complex needs
• Experience supporting people facing multiple disadvantage

If you’re motivated, resilient and committed to reducing reoffending through stable housing, we’d love to hear from you.

All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6-8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks.

Please note if you have lived overseas within the last 5 years then checks may take longer.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - 

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

Looking for an opportunity to join a friendly team and use your skills as a Housing Officer?

We are looking for new colleagues to join our Housing team in London and Hertfordshire, to make sure our customers receive a professional and high quality service.

In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.

You'll manage your own caseload and build effective working relationships with external agencies.

As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team.

What you'll need:

• The ability to proactively manage a complex caseload
• Strong communication skills with previous experience of working with customers in a demanding environment.
• Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
• Previous experience, or a knowledge of delivering housing management services
• Experience of using computer systems, for example Microsoft Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

What you need to know:

• You will be joining our team in London based in the Wembley office
• You'll be covering our properties in West London, East London, Central London and Hertfordshire
• The role is permanent, and you'll be working full time (37 hours a week)
• As you will out be visiting our customers you'll need a full UK driving licence and a car

If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.

 DownsLink Group (YMCA DLG) is the leading charity supporting children and young people across Sussex and Surrey through safe homes, mental health support and trusted advice. Following a significant period of organisational stabilisation and transformation, we are now entering an ambitious new phase focused on growth, influence and deepening our impact.

We are seeking an experienced and values-led Director of Supported Housing to join our Executive Team and lead our resident-led housing services for young people aged 16-25. This is a strategically important leadership role with responsibility for supported housing, safeguarding, asset management, service quality and housing growth across a complex and evolving operational landscape.

You will bring visible leadership across services, strengthen partnerships with commissioners and local authorities, and help shape the future of housing support for young people across the region. Alongside this, you will help lead the organisation as a whole, contributing to long-term sustainability, growth and strategic direction.

This appointment is part of a wider strengthening of YMCA DLG’s Executive Team, alongside the recruitment of a second Director, as the organisation enters its next phase of growth and impact. This is an opportunity to join an ambitious organisation at a pivotal moment and help shape what comes next.

Peridot Partners are supporting us with the recruitment of this role. When you click 'Redirect to Recruiter' you will be redirected to the full job advert and how to apply on the Peridot Partners website.

Closing date: 9 am Tuesday 30th June

Chiva is looking for a compassionate and experienced Specialist Support Officer to provide emotional support, advocacy, and practical guidance to children, young people, and families affected by HIV across London.

About Chiva

Chiva is a charity in the UK whose mission is to ensure that children, young people and young adults growing up with HIV become healthier, happier and more in control of their own futures. Chiva works to ensure that young people living with HIV have the treatment and care, knowledge, understanding, skills and wider support needed to live well and achieve their greatest potential.

What You’ll Do

• Provide one-to-one and family support
• Advocate for young people across health, education, and social care services
• Work alongside NHS multidisciplinary teams
• Deliver engaging peer support events and group activities
• Help young people navigate their journey into adult healthcare services 

Who We’re Looking For

You will be a qualified social worker or registered health and social care professional with experience of supporting children, young people and families with complex needs. A passion for empowering young people and promoting inclusive, person-centred support is essential. 

Join Chiva and become part of a dedicated team making a real impact every day.

Please note that we are only able to accept applications submitted on our branded application form. We cannot accept CVs in respect of this post.

Please see the Job Description and Person Specification on the Chiva website for full details.

Deadline for applications: Thursday 9th July 2026.

Interviews to take place on: Monday 20th & Tuesday 21st July.

Managing Director – YMCA Cornwall

Lead Change. Inspire Futures. Make a Difference.

YMCA Cornwall, a respected and growing local charity, is seeking a visionary Managing Director to drive our mission: ensuring every young person has the foundation for a safe, healthy, and fulfilling life. Based in Penzance, we support young people aged 16–24 at risk of homelessness, providing supported accommodation, life skills, and mentoring, as well as vital services for the wider community.

About the Role:

• Provide strategic and operational leadership to a financially robust, values-driven organisation.
• Oversee and innovate youth services and supported housing, ensuring person-centred, safe, and effective delivery.
• Lead a talented team, foster a culture of inclusion and inspiration, and champion our values: seeking out, serving others, inspiring, speaking out, and welcoming all.
• Build strong partnerships with local authorities, funders, and community organisations, and represent YMCA Cornwall as a visible ambassador.
• Drive sustainable growth, manage budgets, and secure diverse funding streams.

What We Offer:

• Salary: £60,000–£65,000 + benefits
• 37.5 hours/week (flexible, some evenings/weekends)
• 34 days annual leave (including bank holidays)
• Pension, wellbeing support, and more
• Immediate start, permanent contract

Who We’re Looking For:

• Senior leadership experience in charity, public sector, or community settings
• Proven ability to lead teams, manage budgets, and deliver diverse services
• Strong strategic, communication, and relationship-building skills
• Values-driven, with a passion for empowering young people

Ready to lead the next chapter? Closing date:  midday, Friday 26th June 2026

YMCA Cornwall – Transforming our community so all young people can belong, contribute, and thrive.

Housing Manager

£48,680.52 per annum

Cambridge

Full Time

Permanent

This is an exciting opportunity to advance your career in social housing – are you ready to join our client and help make a big difference in improving the lives of their tenants and shared owners?

You will be joining a long-established, locally based and independent housing association with strong local partnerships. They have a great reputation for delivering on their values of care, openness and trust in their general and supported housing, and a range of community support services. They continue to build on this strong foundation, with ambitious plans to further develop their services and infrastructure.

They strongly believe their colleagues are their greatest asset, which is why they are committed to creating a happy, motivated and diverse workplace. And it shows. In their 2026 staff survey, 93% of colleagues said they would recommend them as a great place to work making them an employer of choice.

About the role:

Reporting to the Senior Housing Manager you will:

· Play a key role in shaping an exceptional housing management service to deliver a truly customer-focused experience

· Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service.

· Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement.

· Take ownership of core performance areas — including lettings, tenancy management, communal space standards, rental income and service charge delivery — ensuring a consistently high standard across all functions.

· Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies and building on external partnerships.

Hybrid Working Arrangements – the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period).

Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration.

What you’ll need to succeed

· Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others

· A minimum of two years’ experience delivering and managing a housing service within a social housing environment.

· A Chartered Institute of Housing qualification or relevant management qualification is desirable but not essential, demonstrating your commitment to professional development.

· Strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers.

· Naturally confident and customer‑focused, you bring excellent communication, relationship‑building and influencing skills to every interaction.

· Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills.

· A full UK driving licence, use of a car for work purposes and business insurance.

Benefits of working for our client:

- Employee discount scheme (retail, leisure, gym membership and fitness equipment)

- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

- Employee Assistance Programme

- Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning

- Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.

- Cycle to work scheme (salary sacrifice)

- One day off a year to volunteer for a charity of your choice

- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

- Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)

- Company sick pay

- 58p per mile business mileage allowance

- Refer a friend scheme (£250)

- Contributory pension scheme, which both you and our client contribute to

- Enhanced maternity and paternity leave

- Flexible Working Policy

- Full induction

- Comprehensive free training and development opportunities with paid time off

- Free DBS (for relevant posts)

- Free onsite/nearby parking

- Hybrid Working Policy

- Flexitime

Please note this position is subject to a Basic DBS Disclosure

As part of the recruitment and selection process candidates will be required to complete a Personality Profiler

CLOSING DATE FOR APPLICATIONS: Friday 26th June 2026

INTERVIEWS: To be confirmed

Job reference: NLD-002203

Salary: £18,702 rising to £19,496 after probation, for 25 hours per week

Closing date: 09/07/2026

Location: Wolsey Building

Employment type: Permanent

Hours Per Week: 25 Plus Sleep ins

Additional role requirements:
As this role is working with residents requiring extra support, you are required to have a current Enhanced DBS without Barred List check

Do you thrive on making a real difference to people’s lives every day? Can you bring empathy, organisation, and a passion for community into a role that truly matters?

We’re looking for an Extra Care Scheme Officer to join our team, supporting residents to live independently while feeling safe, connected, and supported within their community. This is a hands-on, people-focused role where no two days are the same — from tenancy management to wellbeing support, you’ll play a key part in creating a positive living environment.

This isn’t your typical housing role. It’s about more than managing tenancies — it’s about building relationships, supporting independence, and helping residents lead fulfilling lives within a vibrant scheme.

What’s in it for you….

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing……

• Deliver day-to-day housing and scheme management to support residents’ independence
• Monitor rent accounts and support residents to manage payments and avoid arrears
• Work closely with Adult Social Care, support providers, and external partners
• Respond to emergency calls and carry out welfare checks when needed
• Support tenancy processes including sign-ups, viewings, and compliance
• Maintain communal areas and oversee contractors to ensure a safe, clean environment
• Build strong relationships with residents, providing advice and resolving issues
• Encourage and support community engagement and social activities within the scheme

What we’re looking for:

You’ll be someone who genuinely enjoys working with people and takes pride in delivering a great service. You might already have experience in housing, care, or a customer-focused role — or be looking to bring transferable skills into a meaningful environment.

We’re particularly interested in someone who:

• Has a good understanding of housing management or experience in a similar setting
• Is confident communicating with a wide range of people, including vulnerable residents
• Can balance empathy with professionalism when handling sensitive situations
• Is organised, able to prioritise tasks, and comfortable working independently
• Has experience (or an interest) in supporting residents with tenancy, wellbeing, or financial matters
• Is comfortable using IT systems and keeping accurate records
• Is flexible and willing to be part of a 24/7 rota, including sleep-ins or waking nights if required
• Speaks Asian language (desirable)

If you have relevant qualifications (such as A-levels or equivalent) and experience in housing or a related sector, that’s great — but just as important is your attitude and commitment to making a difference.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service:

This role requires of the successful candidate to complete an enhanced DBS check. An enhanced DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Housing Management Officer to play a pivotal role in Housing Service in London.

Sounds great, what will I be doing?

In this role you will take ownership of a busy caseload of 50–100 supported accommodation units, ensuring residents are safe, engaged, and set up to succeed. You'll lead on all aspects of tenancy management, from onboarding and exit meetings to embedding a Psychologically Informed Environment approach. All while maintaining accurate, GDPR‑compliant records and delivering strong financial performance. With a proactive focus on arrears management, income collection, and benefits guidance, you'll help residents navigate housing systems and sustain their tenancies. You'll also coordinate timely repairs, monitor property standards, and keep communication flowing between residents, support teams, and contractors. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is passionate about creating stable, high‑quality housing experiences for vulnerable individuals.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

A successful candidate will bring solid experience in rent collection, arrears recovery, and confidently applying the pre‑action protocol, alongside a proven ability to manage complex welfare benefit claims and navigate DWP and Housing Benefit systems. They will have a background in supporting vulnerable individuals - including those facing mental health challenges, substance dependency, domestic abuse, or young people's support needs, and be skilled in working collaboratively with local authorities, support workers, and external agencies. With strong knowledge of tenancy management, housing legislation, and income‑related processes, they will also demonstrate excellent IT capability, accurate data handling, and confidence using housing management systems. Exceptional communication, numeracy, and interpersonal skills are essential, as is the ability to build trust, work sensitively with service users, and maintain productive relationships with stakeholders. Highly organised and self‑motivated, they will manage their time effectively, take ownership of their responsibilities, and be able to travel across sites to deliver in‑person support where needed. You must be flexible to travel across London.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Policy and Research Officer

This exciting role covers both legal and policy work with real scope to develop professional skills and make a tangible impact. It would suit someone who is legally and analytically minded, who is also interested in reducing destitution by influencing Home Office policy and practice.

ASAP’s policy work emerges from evidence gathered from our appeals work and our Advice Line, ASAN and training work. We focus on the quality of Home Office decisions on asylum support, including whether they are lawful, as well as access to justice through the appeals system. As such, our policy work always has a legal slant. We carry out our policy work through discussions with officials, and where necessary parliamentary work and strategic litigation.

The role includes:

1. Legal Advice - The post-holder will represent destitute people seeking asylum at the AST as well as offering advice to other advisers via ASAP’s second-tier Advice Line.
2. Policy and Research - Working closely with colleagues, the post-holder will:

• Look for emerging trends emanating from ASAP’s legal work to support the development of external policy positions;
• Alongside colleagues in the policy team, undertake in-depth research based on this analysis;
• Assist the Policy and Research Manager to engage with the Home Office, the AST and other stakeholders to influence improvements to policy and practice

       3. Monitoring: the post-holder is responsible for collating and analysing operational data from our appeals and Advice Line work. This is used to inform policy and operational decisions. They will also assist the Policy and Research Manager with the transition to a new database which we are in the process of acquiring.

You will:

• Have strong communication skills, with the ability to explain legal concepts clearly and confidently to a range of audiences.
• Be legally minded, with a strong interest in the law and how it can be used to challenge injustice and uphold rights.
• Have an aptitude for interpreting data and presenting information in an accessible way.
• Have a good understanding of the asylum support system — ideally gained through direct advice work or closely related experience.
• Be a collaborative team player who enjoys working closely with others in a small, supportive team.

You do not need to be legally qualified, but you do need enthusiasm for legal work and a commitment to using the law as a tool for positive change.

You’ll be joining a small, friendly and supportive organisation where colleagues work closely together and value learning, collaboration and mutual support.

Closing date for applications by: midnight on Sunday 5th July

Face to face interviews will be held in London on Thursday 16th July