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Job description

We are wanting to recruit a motivated and experienced support and recovery worker to support homeless and vulnerable guests at our daily drop-in, and in Hope House - our 4 bed supported house 

Responsibilities

Our support workers both work with guests in both Drop-in and in Hope House, but each takes a lead responsibility in one or the other of these projects. This post holder leads on the housing management responsibilities for Hope House.

Drop-in responsibilities :

· Welcome and assess first time guests, identifying priority needs.

· Signpost and support guests to access key statutory and voluntary services, especially housing, benefits, homelessness services etc

· Provide practical support and advice to guests , for example with helping with forms, bill enquiries, budgeting .

Hope House responsibilities

- Vet the suitability of potential residents and support them with their transition in/out of Hope House

· Hold weekly individual support sessions with residents

· Ensure tailored support plans (using Homeless Outcomes Star) are in place for each resident

· Identify “next step” housing options for residents and work with the residents to access these.

Oversee the safe and efficient running of Hope House, taking into account any relevant Supported Housing/ HMO specific requirements.

Application resources
Application Instructions

1. Please note all candidates will need to demonstrate current Eligibility to Work in the UK – British passport/Birth certificate or visa. We are unable to accept sponsorship applications

2.Please see our website for more information about this opportunity

Organisation
Renewed Hope View profile Organisation type Registered Charity Company size 1 - 5

We are a local charity based in Redhill providing practical solutions and emotional support to the homeless, vulnerable and isolated of East Surrey.

Renewed Hope logo Play
new gazebo cropped.jpegWNS guests cropped.jpgfront of chapel.jpg
Refreshed on: 06 May 2026
Closing date: 13 May 2026 at 16:17
Job ref: Support April 2026
Tags: Housing, Operations, Customer support, Homelessness, Substance Misuse, Social / Support Work