Supporter acquisition manager jobs
Age International is dedicated to supporting older people living in the most challenging circumstances. As part of the Age UK Group and the UK member of the HelpAge global network, we champion healthy ageing, tackle ageism, deliver age inclusive humanitarian aid, and advocate for income security later in life.
We're looking for a driven Direct Marketing Manager - Acquisition on a 12-month fixed term contract to lead our donor recruitment programme and inspire the UK public to support our life changing work for the first time.
This is a rare opportunity to shape the full acquisition journey across multiple channels while contributing directly to major emergency responses through Disasters Emergency Committee (DEC) appeals.
This is a hands on role in a small, passionate team, with the space to innovate and directly influence our future supporter programme.
We offer hybrid working, with a minimum of one day a week in our London office (including one Thursday of the month for our Age International 'all-staff' days).
Please note that our core working days are Tuesdays, Wednesdays and Thursdays.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P
Experience
* Proven successful experience in a direct marketing role. (A, I)
* Delivered and managed effective direct marketing campaigns. (A, I)
* Worked across a variety of offline and online direct marketing channels. (A, I)
* Experience working with a supporter or customer database (A, I)
* Experience of managing internal and external stakeholders to deliver campaigns including copy and artwork sign off. (A, I)
* Experience of following internal processes, recognising potential improvements and implementing them. (I)
* Experience of line management and performance management (A, I)
Skills and knowledge
* Confident in using databases and digital reporting tools such as Google Analytics. (A, I)
* Strong numerical and analytical skills. (A, I)
* Creative process management, from creative briefing through to production. (I, T)
* Excellent project management and prioritisation skills; able to work to tight deadlines and under pressure. (I)
* Excellent written English skills with good attention to detail, including ability to review copy for accuracy and compliance. (A, I, P, T)
Personal attributes
* Excellent communication and interpersonal skills with the ability to work with people at all levels. (I)
* Share the charity's values. (I)
* Flexible team player, willing to get stuck in. (I)
* Willingness to learn new skills and implement them within your role. (I)
Great to Have's:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P
Experience
* Experience of working in a direct marketing role within a charity. (A, I)
* Experience of working through an innovation process. (A, I)
Skills and Knowledge
* Working knowledge of email and CMS platforms (DotDigital, Episerver). (A, I)
* Used collaborative digital platforms such as MS Teams, Trello. (I)
Personal attributes
* An interest in international development and humanitarian work. (I)
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, Health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Have you got a head for data and a heart for storytelling?
As our Individual Giving and Legacies Manager, you’ll lead the growth of single and regular donations, develop supporter journeys, and strengthen our legacy giving programme.
You’ll be confident using CRM data and analysis to inform strategy, and you’ll enjoy creating compelling fundraising content from email journeys to campaign appeals, that motivates supporters to give.
With significant income growth over the past two years and ambitious plans for the future, this is an exciting time to join Homeless Oxfordshire’s Fundraising and Communications team. Your work will play a vital role in supporting some of the most vulnerable people in our community.
About The Job:
This is a vital role in delivering our fundraising strategy and goals. The role holder will be responsible for raising income from individuals and legacies and increasing the volume and value of our supporter relationships, engaging new audiences and driving sustainable income growth. We will also trust the role holder to deliver fantastic supporter journeys and supporter experiences and contribute to the overall implementation of the Fundraising Team’s objectives.
Main Areas Of Responsibility:
Income Generation
· Lead on raising income to an agreed target, through acquisition, development and retention of individuals and legacy pledgers, as agreed with the Head of Fundraising and Communications.
Strategy
· Work closely with the Head of Fundraising and Communications to build and deliver a highly effective, sustainable, audience-centred public fundraising and supporter experience plan.
· Engage in market and supporter insight to inform decision-making and development of new activity/products.
· Develop a good understanding of our supporter base, their motivations and behaviours. Use our CRM database (Raisers’ Edge NXT) and data analysis and insights to inform the development of new fundraising campaigns and products.
· Take the lead role in the development of effective supporter journeys, working with the Community Fundraising Team to convert community fundraisers and events participants into regular donors.
· Lead the design and delivery of individual giving campaigns (including the Christmas campaign), using direct mail, digital marketing and advertisements to drive supporter acquisition and retention.
· Develop and design our legacy programme, working with Farewill and local law firms to encourage supporters to include Homeless Oxfordshire in their will.
· Work with the Head of Fundraising and Communications to develop and deliver a mid-level giving programme, driving the major donor pipeline and effectively stewarding donors giving at the £300-£1,000 level.
Operational Delivery
· Be responsible for the setting and managing of budgets, targets and KPIs. Report on progress, trends and take action when required. Analyse results and evaluate activity to inform future plans.
· Act as the lead-user for Raisers’ Edge, supervise the Data Administrator to ensure accurate data entry and reconciliation, and support the team with reporting and data analysis.
· Work collaboratively to ensure that all income generation activity is integrated and opportunities for cross-team working are maximised.
· Develop processes that enhance the team’s capacity, efficiency, and ensure effective fundraising.
· Manage external partners and agencies involved in fundraising delivery, ensuring due diligence, high quality and effectiveness.
· Ensure the highest standard of supporter experience in order to make the most of every interaction.
· Ensure legal and regulatory compliance across all areas of the public fundraising portfolio, including the Fundraising Code of Practice, Data Protection and Gift Aid. Model best practice and coach team member as required.
Leadership
· Line manage the Data Administrator, supporting them on reconciliation, data entry and gift processing.
· Provide management information for SMT and the Board of Trustees as requested and attending meetings when required.
· Build positive working relationships with all internal and external stakeholders.
· Represent the charity at external meetings as and when required.
· Engage with the wider charity sector, learning from peers and sharing best practice.
General Duties:
· Compliance with Homeless Oxfordshire’s policies and procedures.
· Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
· Contribute to the work of the broader team.
· Responsible for the effective use of financial and other resources.
· Be prepared to work evenings and weekends, as the job reasonably demands.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
What’s Next: Have a look at the job description to find out more about the role and apply on Indeed or our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. Interviews will be conducted week commencing 16th February 2026.
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
We are looking for a talented fundraiser to join The Georgian Group in a pivotal new role, reporting to the Director. The new Development Manager will drive forward our fundraising strategy, reinvigorate our membership programme and increase philanthropic giving ahead our milestone 90th year in 2027. If you are proactive and organised with the ability to enthuse existing and prospective donors, we would love to hear from you.
We have a longstanding and loyal membership base from which to build major giving and other philanthropic support for our conservation and campaigning work. As part of a small and close-knit team, you will work with the Director and Trustees to expand our prospect pipeline and build relationships with supporters at all levels of giving. You will drive new member recruitment, including among under 35s, our fastest-growing membership category. The role is supported by a Membership and Office Administrator.
This is a hybrid role but a significant amount of in-person working will be essential for the relationship-building aspects of this role. We are open to conversations with candidates seeking a different working pattern to engage the ideal person for this important role.
For the full Job Description and Person Specification, along with details on how to apply, please refer to the attachment below.
Closing date for applications: Friday 20 February 2026
Interviews: Tuesday 3 March 2026
Please apply with a covering letter and CV.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
You hold a critical and integral role for the growth and development of the DEC’s website and digital marketing, taking an audience and insight led approach to innovation and supporter engagement. The role builds on various workstreams, projects and innovation processes that have been developed in recent years.
You will be digitally astute with expertise in paid media and digital product development, and a confident communicator, who project manages with ease and leads and engages with diverse internal & external stakeholders to develop an effective, responsive and agile approach to fundraising and supporter engagement in the digital environment. You must have demonstrable knowledge of UX principles and tools, a working knowledge of Drupal (or equivalent CMS), HTML and CSS, and excellent knowledge of digital analytics, particularly Google Analytics and social platform analytics.
Key Responsibilities for this role, include:
Website Management: Act as Product Owner, oversee roadmap, UX testing, security, hosting, and SEO.
Digital Fundraising: Manage paid search, social media, programmatic advertising, and evergreen campaigns; optimise performance and ROI.
Innovation & Strategy: Develop new digital tools, lead AI strategy group, drive product development from ideation to MVP, and foster a culture of innovation.
Stakeholder Engagement: Collaborate across teams, manage external agencies, and lead digital collaboration with member charities.
Financial & Risk Management: Oversee £100k+ budgets, ensure compliance, report on performance, and mitigate digital risks.
Digital & Innovation Strategy and ensure adherence to legal and ethical standards, maintaining best practices in equality and accessibility. Design and deliver programmes that build awareness and capability around inclusive behaviours.
Data & trends: Monitor, analyse, and report on D&I metrics to measure progress and inform future actions. Stay ahead of trends, lead new initiatives, and represent the organisation in external forums to promote our commitment to inclusion.
If you are are able to confidently pick up and adapt to new technologiues and systems, can communicate digital technology to non-rechbnical audiences and have outstanding planning, organisaitonal, project and time management abilities & skills, then we would love to hear from you.
How to apply
If you have the skills and passion for this role, please apply by 9am, Monday 09th February 2026.
We are unable to support applications for our vacancies if you do not have the right to work in the UK
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Individual Giving Manager
Reporting To: Senior Individual Giving and Legacy Manager
Salary Range: 38,000 - £42,000
Contract Type: Permanent
Location: Main sites - Acton, Deptford, Enfield, Poplar, Canary Wharf and Old Street
Days/Hours per Week: 35 hours per week, working from 9:00 AM and 5:00 PM with a 1-hour lunch break. The role covers 5 out of 7 days per week, Monday to Friday
Requirements: The Felix Project can only employ applicants who currently have the right to work in the UK. Please note the requirements of the location and days/ hours per week
Our Vision: A UK where “No good food goes to waste”.
We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people.
There has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.
We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us.
Purpose of the Job
As the Individual Giving Manager, you will proactively help deliver our supporter acquisition and retention programmes through the development, implementation and management of multiple campaigns. The post holder will support with strategic development of Individual Giving and proactively adopt a test and learn approach to campaigns. The post holder will work alongside a second Individual Giving Manager and have the responsibility of an Officer.
Duties & Responsibilities
- Working closely with the Senior Individual Giving and Legacy Manager, develop, implement and manage a portfolio of acquisition and retention campaigns
- Maximise opportunities for cross-team campaigns
- Develop and implement continuous test and learn strategies
- Proactively contribute to the development of an effective Legacy programme
- Line management of an Individual Giving Officer
Working closely with the Senior Individual Giving and Legacy Manager, develop, implement and manage a portfolio of acquisition and retention campaigns
- Develop and manage a comprehensive programme of cold and warm campaigns at all stages from initial briefs to data selection and post-campaign analysis.
- Create seamless supporter journeys and consistency of messaging from the initial touchpoint through to longer-term giving
- Develop and manage a rolling programme of reactivation, cross-sell and upgrade activities
- Develop a portfolio of new fundraising offers and means of support and manage related processes.
Maximise opportunities for cross-team campaigns
- Work with mass participation on deepening relationships with community fundraising audiences
- Work with the major donor team, identifying and stewarding prospects for major and philanthropic giving. Support on the development of a mid-value programme
- Maximise supporter engagement opportunities through cross-working with internal teams including Corporate Partnerships and Volunteering.
Develop and implement continuous test and learn strategies
- Build and implement a framework for testing and rolling out supporter acquisition strategies
- Keep up to date on the latest trends and techniques in fundraising and apply learnings as appropriate on new and existing supporter acquisition initiatives
- Work with the Individual Giving Manager to maximise the impact of supporter welcome journeys
- Monitor Supporter attrition levels and implement measures to mitigate disengagement.
Proactively contribute to Felix’s Gifts in Wills programme
- Working with the Senior Individual Giving and Legacy Manager, develop and implement a test and learn programme of Gifts in Wills campaign to both warm and cold audiences
- Manage supporter relationships with free Will provider agencies and keep records up to date on the CRM
Line management of an Individual Giving Officer
- Provide management to an Individual Giving Officer, including daily support and development opportunities
- Support with management of Individual Giving Officers workload.
Person Specification
- Previous experience of developing and managing multi-channel supporter acquisition and retention programmes across F2F, digital and direct mail.
- Knowledge of latest trends and best practice of supporter stewardship
- Able to demonstrate being a Team player
- Ability to work analytically
- Excellent written and verbal communication skills
Essential Criteria
- Demonstrable track record in planning, implementing and managing multi-channel direct marketing campaigns
- Experience of supporter care both at a practical and a strategic level
- Experience of briefing agencies and working with marketing teams
- Demonstrable track record in generating new income
- Demonstrable experience of strategic planning
- Experience of working as part of a high-performing team, achieving and exceeding income
- Experience of using a CRM system to produce reports, data selections and run analysis.
- Strong project management, prioritisation and planning skills
- Ability to work under pressure and meet deadlines
- Experience of line management and providing development opportunities
- Up to date knowledge of the Fundraising Regulator’s Code of Fundraising Practice, data protection and other relevant legislation, guidance and practice.
- A passion for fighting food waste and food waste and food inequality
- Experience of Gift in Wills marketing (cold and/or warm)
Equity Diversity Inclusion & Belonging
At The Felix Project, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Application Procedure
Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



Help unlock life-changing employment opportunities for underrepresented young people across London.
Join 20/20 Levels as our Business Development Manager and build the employer partnerships that power social mobility.
At 20/20 Levels, we believe talent is everywhere, but opportunity is not. This role is a unique chance to work at the intersection of business development, recruitment, and social impact, securing paid roles, internships, apprenticeships and career pathways for our alumni.
You’ll engage employers in high-growth sectors, develop long-term partnerships, and position 20/20 Levels as a trusted talent partner for diverse early-career candidates. If you’re commercially driven, relationship-focused, and motivated by creating real change through employment, we’d love to hear from you.
Please submit your CV and a cover letter.
The cover letter should be no longer than one page of A4 and answer the following questions:
1. What excites you about our cause?
2. What experience do you have in recruitment?
3. What do you think are the barriers for diverse talent accessing employment opportunities and how would you address this?
20/20 Levels is a social mobility organisation dedicated to empowering black and racially underrepresented young people to maximise their potential.



The client requests no contact from agencies or media sales.
In this pivotal role as Prospect Research Manager at Diabetes UK, you will lead on managing prospect research, pipeline development, and adhere to best practice across income streams with a clear strategy that focuses on sourcing prospective high value donors to fund key strategic ambitions. One in 15 of us is now living with diabetes. Together, we have the opportunity to change this for the next generation. We are looking for someone who is a strategic thinker, analytical, organised in their approach and who can demonstrate accuracy and attention to detail in their work. Join us and be part of something truly transformational as we change the narrative around diabetes and create a more inclusive world.
The client requests no contact from agencies or media sales.
About us:
We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver lifesaving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 25 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives.
Benefits
• 25 days’ annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year’s Day
• Flexible hours and hybrid working
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
About the role:
The Supporter Acquisition Manager leads the strategy and delivery of our acquisition programme, with a focus on digital and face-to-face recruitment. This critical position focuses on driving growth and recruiting new supporters, developing and leading the team to deliver campaigns that bring new supporters on board and deliver long term value, with a key emphasis on expanding the digital acquisition stream and delivering on our hybrid model of face-to-face acquisition. The ideal candidate will bring both digital acquisition experience as well as face-to-face experience, and a strong understanding of how to engage with diverse audiences. This role is critical to driving sustainable growth in supporter numbers and unrestricted income.
The role will work predominantly across face-to-face and digital channels, guiding strategies, creative development, performance analysis, and budget management.
This role works closely with the Supporter Development and Legacies Manager to ensure the holistic approach to supporter acquisition and development, attracting donors to fuel sustainable long-term income.
About You:
ESSENTIAL
• Proven track record of success in supporter or customer acquisition, with experience managing and forecasting large budgets.
• Demonstrable experience of writing, developing and implementing supporter acquisition strategies with evidence of improvements in long-term value.
• Strong knowledge of digital and direct marketing strategies, including campaign planning, delivery, and evaluation.
• Track record of delivering results against ambitious supporter recruitment and income targets.
• Confident in forecasting, performance analysis, and data-driven decision-making.
• Experience managing external agencies and suppliers.
• Excellent project management and organisational skills.
• Strong communication and relationship-building skills with internal and external stakeholders.
• Familiarity with CRM systems and marketing automation tools.
• Understanding of GDPR and data protection in a fundraising context.
DESIRABLE
• Experience working within the charity or non-profit sector.
• Knowledge of supporter journeys and donor engagement best practice.
• Experience in testing and optimising acquisition channels for improved ROI.
• Experience of acquisition channel modelling and forecasting for return on investment.
• Key Performance Indicators (KPIs)
HOW TO APPLY
To apply for this post, please upload your CV and cover letter explaining how you meet the essential and desirable criteria for the position by 1st February 2026. Interviews scheduled to take place 10th and 11th February 2026.
Your cover letter will be scored against each of the listed requirements listed in the job description. To give yourself the best chance of being shortlisted, please copy each criterion into your cover letter and explain under each one how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements.
Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements.
All candidates who are short-listed for an interview will be notified via email.
Candidates must be legally entitled to work in the UK at the time of application.
Conditions of Appointment:
Pay band: GB7
Location: London (Hybrid)
Salary: £49,613 - £55,125, based on full time hours (35 hours per week)
New employees typically start at the beginning of their pay band.
The successful post holder will be required to complete a criminal records self-declaration form and a Basic DBS check.
Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.
You may also have experience in the following: Supporter Acquisition, Fundraising, Supporter Engagement, Supporter Care, Customer Services, Telemarketing, Call Centre, Fundraising Assistant, Fundraising Administrator, Customer Service Advisor, Acquisition Manager, Customer Service Assistant, Customer Service Representative, Charity, Third Sector, NFP, etc.
REF-226 129
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Agile - London Head Office (SE5 8FJ)/Home
The Salvation Army, the UK’s leading social welfare charity, is seeking a direct marketing expert to lead its newly formed Supporter Acquisition and Innovation Unit and provide strategic leadership, direction, and management of the annual acquisition programme.
The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres, they make a powerful difference to people across the UK who might otherwise be excluded.
The Assistant Head of Individual Giving is a key, senior role in the Individual Giving Section, overseeing the development and delivery of multi-channel direct marketing activities that inspire and motivate many thousands of new supporters to join the charity’s donor base each year. The post also leads the development and implementation of new acquisition products from concept to launch and meeting an annual fundraising target of approximately £1M. The role leads a unit of three people including one direct line report.
The successful candidate will have
- Extensive expertise in all aspects of direct marketing, specifically acquisition, including detailed knowledge and experience of how best to maximise both offline and online channels, as well as successfully implementing new and innovative products or offers.
- Experience in successful strategic planning, management and implementation of strategy will be critical as well as strong communication and interpersonal skills.
Candidates must be highly organised project managers with excellent leadership and people management skills and the ability to think analytically and critically. They will also possess skills in creative development and, finally, have the ability and willingness to work within, and be empathic with, the Christian ethos and values of The Salvation Army Mission.
Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme.
Working hours: Minimum of 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ.
Closing date: Monday16th February 2026 at 9am.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK.
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Description
In financial year 2025-26, PCR’s virtual challenges have raised over £2m so far (against a target of £1.4m) with still one more big challenge to go! We are thrilled at the impact this will have for families affected by prostate cancer, and are therefore excited to be expanding the Events & Community team again with this new role.
The Supporter Engagement Assistant will be at the frontline of our virtual challenges stewardship, supporting a rapidly growing supporter base and delivering exceptional supporter experiences. The role is ideal for someone who enjoys building relationships, is highly organised and is eager to develop within a supportive and ambitious fundraising team.
While your focus will be on virtual challenges, you will also gain exposure to the wider Public Fundraising portfolio, with full training and support provided.
Key Responsibilities
Supporter Care & Engagement
• Be the first point of contact for virtual challenge fundraisers, responding to enquires on email, SMS, social channels and phone within agreed timescales.
• Manage supporter relationships and high-quality fundraiser journeys using PCR’s systems and tools, providing thoughtful stewardship that builds long term loyalty.
• Work with the team to continuously improve supporter experience using feedback and data
• Create and maintain FAQs, supporter resources and fundraising materials.
• Monitor acquisition advertisements and appropriately respond to comments.
Administration and database
• Manage stock, including sharing data with our fulfilment house, sending merchandise and replenishing materials.
• Process supporter and financial data accurately, including coding and tracking income & expenditure.
• Support database administration in line with data protection needs.
Teamwork
• Actively contribute to meetings, sharing new ideas and learnings.
• Work with the team to embed our ‘agile’ ways of working, where we all take collective responsibility for the team’s goals and work together to achieve them.
• Be flexible in busy times, getting involved with other projects and tasks across Public Fundraising team as needed.
• Attendance will be required at some weekend and evening events, for which TOIL will be given.
Skills and Competencies
Our ideal candidate would have the following:
• A willingness to get stuck in, proactive problem-solving skills and lots of initiative.
• Very good written and verbal communication skills – the ability to communicate clearly, empathetically, and professionally with a diverse range of people, particularly supporters and patients
• Very good attention to detail (e.g. with data entry tasks) and good IT skills (e.g. web applications and file systems).
• Excellent organisation skills and an ability to identify the best use of time to complete day-to-day tasks.
• Work effectively individually and as part of a team.
• A belief in PCR’s work, goals and our values: innovation, collaboration, accountability and empathy.
Desirable:
• Demonstrable or transferable experience of an administrative or support role, within an office environment.
• Experience working with a CRM system and Microsoft 365 applications (Word, Excel, Outlook etc.).
• A good understanding or interest in events & community fundraising activities
• Ability to handle and process financial transactions.
• Knowledge of the Fundraising Code of Practice and data protection principles (including GDPR & confidentiality).
• Experience assisting with event administration or logistics.
• Experience using social media and digital communication tools (e.g. Miro/MURAL, Canva etc).
How To Apply
Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.
There will be a two-stage interview process. The first interview will be online w/c 16th February, and the second interview will be a more informal in-person interview at our offices in London w/c 23rd February.
For an informal chat about the role, please contact Natalie Robertson, the hiring manager. Contact details available in the full job description.
For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool.
PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Transforming Research. Transforming lives.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Macmillan Cancer Support – Head of Corporate Partnerships
Location: Hybrid – London SE1
Salary: £80-88,000 per annum.
Contract: Full-time, 12 month fixed term contract.
Macmillan Cancer Supporter are seeking a Head of Corporate Partnerships to deliver a corporate partnerships strategy which will support them to reach their goals of reaching everyone living with cancer.
Macmillan has spent more than 100 years helping people living with cancer. From the moment someone is diagnosed with cancer, they are there with all the information, support and guidance needed, to help everyone with cancer live life as fully as they can.
The Head of Corporate Partnerships, working closely with the Director of Corporate Partnerships & Philanthropy will lead a team of circa 40 people to deliver an annual income target of £15m through a wide range of employee-led fundraising, commercial partnerships and direct programme funding. The role will be responsible for growing and deepening support from existing partners and rapidly expanding a pipeline of new business opportunities, strengthening the connection between the private sector and how Macmillan deliver change, both locally and nationally.
The post-holder will also develop a culture of innovation and collaboration at Macmillan to identify new ways that businesses can work with the charity to create impact, as well as creating a first-class programme of stewardship for corporate supporters.
The ideal candidate for this role will bring authentic, inspiring leadership that empowers teams and drives high performance. They will be confident managing large teams and complex projects/partnerships, and skilled at influencing a diverse range of successful and high-profile individuals.
A proven commercial mindset will be essential, alongside a track record of securing £1m+ strategic partnerships and delivering income in excess of £10m annually. Your approach will be insight‑driven, using data to shape strategy, improve effectiveness and unlock significant income growth. Innovation will be central to how you work – constructively challenging the status quo, developing new propositions and identifying opportunities for improvement. Confident decision‑making and sound judgement will underpin your ability to deliver ambitious results.
Finally, you will be passionate about Macmillan’s mission and motivated by the opportunity to share the charity’s story and secure the resources it needs to expand reach and impact.
Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are thrilled to be working in partnership with Spurgeons, who believe in creating brighter futures for children, young people, and families. As one of the UK's leading children's charities, firmly supported by Christian beliefs and values, Spurgeons helps vulnerable children and their families by delivering projects that support them and their communities to find long-lasting solutions to the challenges they face.
We are seeking a Supporter Engagement Manager to play a pivotal role in creating and nurturing meaningful connections that make Spurgeons' frontline services possible. Through building strong relationships with individuals, churches, and community partners, you'll inspire generosity and collaboration that lead to lasting impact.
As a member of the fundraising management team, you'll contribute to shaping and delivering the Fundraising and Engagement strategy while providing leadership and development for the Supporter Engagement Lead. You'll lead the implementation of Individual Giving and Church Engagement strategies to achieve agreed KPIs for income growth and supporter retention, while managing operational delivery of fundraising processes including supporter-centric donation platforms, thanking, banking, and Gift Aid compliance.
Working in collaboration with the wider team and marketing manager, you'll develop and deliver an annual programme of donor acquisition campaigns and donor-led appeals. You'll build and grow the Spurgeons Church Network, oversee the creation of resources and organisation of events to equip churches for prayer, giving, and community engagement, and research church denominations and networks to inform engagement activities. Managing budgets and reporting for individual and church engagement activity, you'll ensure cost-effective delivery and clear ROI.
The successful candidate must be able to demonstrate:
- Track record in fundraising and supporter engagement, delivering measurable income and retention growth
- Experience developing and implementing fundraising strategies, donor journeys and stewardship programmes
- Managing campaigns and appeals from planning to evaluation, using CRM systems to track KPIs and donor trends
- Strong understanding of individual giving, donor acquisition, retention and stewardship.
By month 3, you'll have audited current Individual Giving and Church engagement processes, delivered your first supporter email, and developed a 12-month roadmap for Individual Giving, Church engagement, and events. By month 6, you'll have launched the annual Christmas appeal and one community fundraising initiative, developed the regular giving programme and church engagement resources, and presented a 6-month review with data-driven recommendations. By month 12, you'll have fully embedded Individual Giving and Church engagement strategies, achieved agreed KPIs for income growth, and demonstrated improved donor retention through metrics.
This is an exciting opportunity to join a team that isn't just goal-driven, but fuelled by creativity, passion, and a love for bold ideas to drive positive change! You'll be part of a team that celebrates successes and believes in fostering a positive and supportive environment where everyone feels valued and inspired to do their best work.
For more information, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please confirm in your application, or contact our Operations Teams separately. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Location: Home based
Closing date: Sunday 1st February 2026
Charisma vetting interviews must be completed by Tuesday 3rd February 2026
1st round interviews with Spurgeons: w/c 9th February 2026
Final round interviews with Spurgeons: w/c 16th February 2026
We create family hubs where we’re needed most, so, when a family member needs support, turn to us.



Relationship Fundraising Manager – Wales
Permanent
Full time (34.5 hours per week), we are open to a conversation about how you work these hours
Location - Mobile worker in Wales
Salary Range - £35,200 to £39,200 + benefits + car allowance. Please note that we typically offer at the start of the range, unless candidates demonstrate exceptional skills and experience.
About the role
It’s an exciting time to join Macmillan Cancer Support as we launch our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future.
In this rewarding role, you will be within a team of Relationship Fundraising Managers and play your part to drive income growth across the region by building valuable relationships with supporters and delivering tailored stewardship to a variety of audiences. You will boost Macmillan’s presence in communities, raising awareness of our vital services and the difference they can make.
Your innovative ideas, personalised guidance and support will help supporters achieve their fundraising goals while acknowledging each person’s individual journey, and highlighting the profound impact their contributions will make for people living with cancer.
About you
The skills and experience we are looking for in the role are:
- Solid account management experience with the proven ability to build rapport and develop relationships while understanding the needs of a variety of individuals, organisations and groups. You will place our supporters at the heart of everything you do by creating personalised and thoughtful solutions to deliver a first-class supporter experience.
- Strong planning, organisational, and multitasking skills to meet deadlines and achieve both team and individual goals, including managing relationships with Macmillan supporters, volunteer groups and meeting key metrics such as, supporter retention and increasing fundraising targets.
- Impactful written and verbal communication and influencing skills to enable you to engage, inspire and deliver key messages combined with experience of collaborating with both internal and external stakeholders.
- Proactively acquire new business and new relationships through targeted acquisition including research, completion of applications, and presentations to supporters/companies/groups to secure new income and/or relationships.
This role is home-based with mobile working. Your home base needs to be in Wales (or close to the border - e.g. in Chester) as on a weekly basis you can expect to work across Wales to meet with supporters face to face approximately 2 to 3 days a week. As such, you must have a full UK driving licence and have access to a vehicle or the ability to travel frequently across the region.
There will be a requirement to attend in-person team meetings based in the area on a quarterly basis and other parts of the UK when our wider fundraising territory and department get together.
There will also be a requirement for flexible and out of hours working to support occasional evening and weekend activity and you will be compensated for this with time off in lieu.
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
Recruitment Process
Application deadline: 23:59 on Thursday 29th January
First stage interviews: Thursday 5th February
Second stage interviews - Tuesday 10th February or Friday 13th February
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.
Rheolwr Codi Arian Perthynas – Cymru
Parhaol
Llawn amser (34.5 awr yr wythnos), rydym yn agored i sgwrs am sut rydych chi'n gweithio'r oriau hyn
Lleoliad - Gweithiwr symudol yng Nghymru
Ystod Cyflog - £35,200 i £39,200 + buddion + lwfans car
Sylwch ein bod fel arfer yn cynnig ar ddechrau'r ystod gyflog, oni bai bod ymgeiswyr yn dangos sgiliau a phrofiad eithriadol.
Ynglŷn â'r rôl
Mae'n amser cyffrous i ymuno â Chymorth Canser Macmillan wrth i ni lansio ein strategaeth pum mlynedd newydd a gweithio tuag at gyflawni ein gweledigaeth i wneud beth bynnag sydd ei angen i gael y gefnogaeth orau i bob person heddiw a sbarduno chwyldro mewn gofal canser ar gyfer y dyfodol.
Yn y rôl werth chweil hon, byddwch o fewn tîm o Rheolwr Codi Arian Perthynas ac yn chwarae eich rhan i yrru twf incwm ar draws y rhanbarth trwy adeiladu perthnasoedd gwerthfawr â chefnogwyr a darparu stiwardiaeth wedi'i theilwra i amrywiaeth o gynulleidfaoedd. Byddwch yn hybu presenoldeb Macmillan mewn cymunedau, gan godi ymwybyddiaeth o'n gwasanaethau hanfodol a'r gwahaniaeth y gallant ei wneud.
Bydd eich syniadau arloesol, eich canllawiau personol a'ch cefnogaeth yn helpu cefnogwyr i gyflawni eu hamcanion codi arian wrth gydnabod taith unigol pob person, ac amlygu'r effaith ddofn y bydd eu cyfraniadau'n ei chael ar bobl sy'n byw gyda chanser.
Amdanoch chi
Y sgiliau a'r profiad yr ydym yn chwilio amdanynt yn y rôl yw:
- Profiad cadarn o reoli cyfrifon gyda'r gallu profedig i feithrin perthynas a datblygu perthnasoedd wrth ddeall anghenion amrywiaeth o unigolion, sefydliadau a grwpiau. Byddwch yn rhoi ein cefnogwyr wrth wraidd popeth a wnewch trwy greu atebion personol a meddylgar i ddarparu profiad cefnogwr o'r radd flaenaf.
- Sgiliau cynllunio, trefnu ac amldasgio cryf i gwrdd â therfynau amser a chyflawni nodau tîm ac unigol, gan gynnwys rheoli perthnasoedd â chefnogwyr Macmillan, grwpiau gwirfoddol a chyflawni metrigau allweddol fel cadw cefnogwyr a chynyddu targedau codi arian.
- Sgiliau cyfathrebu a dylanwadu ysgrifenedig a llafar effeithiol i'ch galluogi i ymgysylltu, ysbrydoli a chyflwyno negeseuon allweddol ynghyd â phrofiad o gydweithio â rhanddeiliaid mewnol ac allanol.
- Mynd ati i ennill busnes newydd a pherthnasoedd newydd yn rhagweithiol drwy gaffael wedi'i dargedu gan gynnwys ymchwil, cwblhau ceisiadau, a chyflwyniadau i gefnogwyr/cwmnïau/grwpiau i sicrhau incwm a/neu berthnasoedd newydd.
Mae'r rôl hon yn seiliedig o gartref gyda gweithio symudol. Mae angen i'ch cartref fod yng Nghymru (neu'n agos at y ffin - e.e. yn Chester) gan y gallwch ddisgwyl gweithio ar draws y rhanbarth yn wythnosol i gyfarfod â chefnogwyr wyneb yn wyneb tua 2 i 3 diwrnod yr wythnos. O'r herwydd, rhaid bod gennych drwydded yrru lawn yn y DU a mynediad at gerbyd neu'r gallu i deithio'n aml ar draws y rhanbarth.
Bydd gofyniad i fynychu cyfarfodydd tîm wyneb yn wyneb yn yr ardal yn chwarterol a rhannau eraill o'r DU pan fydd ein tiriogaeth a'n hadran codi arian ehangach yn dod at ei gilydd.
Bydd gofyniad hefyd am weithio hyblyg a thu allan i oriau i gefnogi gweithgaredd achlysurol gyda'r nos a phenwythnos a chewch eich digolledu am hyn gydag amser i ffwrdd yn lle.
Yn gyfnewid, rydym yn cynnig amrywiaeth o fuddion gan gynnwys:
- 25 diwrnod o wyliau ynghyd ag opsiynau gwyliau banc hyblyg, gan gynyddu 1 diwrnod bob blwyddyn o wasanaeth hyd at 30 diwrnod
- Pensiwn cyfatebol hyd at 7.5%
- 120+ o gynigion dysgu a datblygu, gyda mynediad at gymwysterau proffesiynol allanol
- Patrymau gwaith hyblyg, fel oriau cywasgedig, hyblygrwydd i weithio'n gynharach neu'n hwyrach o amgylch ein horiau gwaith craidd o 10am-4pm
- Cynllun prynu a gwerthu gwyliau, yswiriant bywyd, ewyllysiau rhydd, disgowntiau manwerthu a llawer mwy
Amdanom ni
Yn Macmillan fe welwch bobl dalentog yn gweithio gyda'i gilydd i wneud beth bynnag sydd ei angen i gefnogi pobl sy'n byw gyda chanser. Rydym yn mynd ati i ddod o hyd i ffyrdd hyd yn oed yn well o helpu hyd yn oed mwy o bobl sydd angen ein cefnogaeth. Mae ein gwerthoedd wrth wraidd pwy ydym ni a phopeth a wnawn, gan ysbrydoli ein meddwl ac arwain ein gweithredoedd.
Mae ein strategaeth sefydliadol newydd yn nodi sut y byddwn yn ymladd hyd yn oed yn galetach i wneud i bob punt a godir gyfrif am hyd yn oed mwy. Gyda'ch help chi, byddwn yn trawsnewid gofal canser am byth.
Proses Recriwtio
Dyddiad cau ar gyfer ceisiadau: 23:59 ar dydd Iau 29 Ionawr
Cyfweliadau cam cyntaf – Dydd Iau 5 Chwefror
Cyfweliadau ail gam - Dydd Mawrth 10 Chwefror neu ddydd Gwener 13 Chwefror
Er mwyn sicrhau tegwch a chysondeb wrth ddewis yr ymgeisydd gorau ar gyfer y rôl hon, mae ein holl geisiadau yn cael eu hanonimeiddio hyd nes y bydd cyfweliad wedi'i gadarnhau.
Er mwyn i ni allu eich cefnogi i fod ar eich gorau yn ystod y broses ymgeisio neu gyfweld, cysylltwch â Thîm TA Macmillan am gyngor ac addasiadau rhesymol.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.


The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Contract: 9months Fixed Term Contract - (Maternity Leave Cover)
You’ll be joining a team dedicated to raising vital year-round income and making Crisis supporters feel valued and inspired. This role will support the delivery of our Legacy Programme, as we continue to grow this source of sustainable income and inspire more supporters with this unique way of giving.
About the role
Legacies sit at the heart of our new Brand, Marketing and Fundraising Strategy as one of our highest-priority income streams. As Individual Giving Executive, you’ll play a key role in delivering a programme of stewardship, marketing and acquisition that has driven significant growth in recent years.
As we continue to utilise and test new channels and audiences, you’ll be using creativity and innovation to develop campaigns and communications to inspire people with this way of giving. By collaborating with colleagues from across the organisation and our trusted partners, you’ll be bold in delivering an impactful stewardship programme that nurtures our supporters’ consideration. You’ll take an equitable approach in sharing stories of people experiencing homelessness, to deepen our supporters’ engagement and bring them closer to our mission.
About you
We’re looking for an organised project-manager and ideally someone with experience of delivering communications to a mass audience and/or digital acquisition. You’ll be an excellent communicator, online and in print, and be comfortable having tactful conversations with our supporters.
As this role is temporary maternity cover, we’re looking for someone who can hit the ground running and get involved with multiple projects straight away. To be successful in this role you will:
- be an effective project-manager, adept at engaging and influencing stakeholders and fostering collaboration to achieve objectives
- enjoy thinking creatively and using storytelling to bring complex issues to life
- be confident in your communication skills, whether writing persuasively for a specific audience or talking 1:1 with a supporter of Crisis
- be comfortable using digital platforms and technology and working with data to improve outcomes
- take an organised and proactive approach to managing your workload and balancing different priorities
- be a solutions-focused problem solver and ready to adapt to a changing environment
Previous experience in direct marketing or stewardship is essential, ideally within a fundraising or legacy context. Most of all we’re looking for a candidate who’s passionate about ending homelessness and can play an active role in a busy, diverse and dynamic team.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 8th February 2026 at 23:59
Interviews will take place week commencing 16th February 2026, online via MS Teams
Interview process: Competency based interview.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
There has never been a more important time to join the Age UK Retail Team.
With over 250 retail shops throughout England and Wales, our Retail teams generate vital revenue to support Age UK and the incredible services that we provide to older people who need us the most.
We have an exciting opportunity for a pro-active Area Sales Manager to join our Retail Team on a full-time permanent basis, to take responsibility for the performance of around 17 Charity Shops across the areas of West Sussex, Hampshire, and the Isle of Wight. With support from an experienced Divisional Sales Manager, this role would best suit an experienced retail professional.
This Field-based position will require frequent travel across the area; a company car will be provided.
Please note due to the location of our shops, candidates ideally need to be located in the Portsmouth and Southampton area with the ability and flexibility to travel across the wider areas, including the Isle of Wight.
Age UK Internal Job Grade - 6N
Must haves:
- Successful proven record of achievement in a multi-site retail business environment at area level or senior shop manager level. A, I
- Successful proven experience of multi-site management within a geographically diverse area. A, I
- Proven and track record of commercial success and achievement of financial results. A,I
- Experience of managing staff and performance management. A,I
- Experience of recruiting and developing staff. A,I
- Full current driving license. A
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation process
Candidates are expected to provide a supporting statement alongside their CV that explains how they meet the 'must have' competencies annotated with an 'A' in the job description. This will be used to assess your suitability for the position. Age UK acknowledges that you may use AI to produce your supporting statement and whilst this is acceptable, we do expect candidates to address the must have criteria by personalising your experience, knowledge and skills. Where candidates rely solely on AI content, Age UK reserves the right to reject the application.
Please note that all CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Our system is unable to anonymise supporting statements, and we would therefore ask that you remove any personal information including your name before you upload to support the work we are doing on making our recruitment selection process more inclusive. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. Reasonable adjustments are changes made to remove or reduce a disadvantage related to a person's disability. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs. If you require reasonable adjustments, at any stage of the recruitment process, please contact Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.