Supporter acquisition manager jobs
Global Acquisition Executive
Remote | Full-time | Up to £30,000
Join Animals Asia at a pivotal moment in our mission to end cruelty and restore respect for animals across Asia. We are on a historic journey to end bear bile farming and transform the lives of captive animals.
This is your chance to grow a global supporter community that creates real impact. Every new supporter you connect with expands our reach, strengthens campaigns, and brings us closer to a cruelty-free future.
We are looking for a Global Acquisition Officer to help attract new supporters through high-quality content that connects people to our mission and inspires action. Reporting to the Global Acquisition Manager, you’ll deliver multi-channel campaigns across global markets, including paid social, PPC and other digital channels. You’ll craft engaging digital content, design and optimise donation and landing pages, and track performance to continually improve results.
You’ll collaborate with teams across Individual Giving, Communications, Supporter Care, Data, Technology, and Insights and Programs to bring stories to life and run campaigns that motivate supporters to act. You’ll also contribute to wider Acquisition programs, from DRTV and cold mailing to digital lead generation.
This role is ideal for someone early in their digital fundraising or marketing career who is organised, analytical, and creative. You’ll thrive if you bring a data-driven approach with experience in testing and optimising campaigns and turning innovative ideas into measurable results.
If you have 1–2 years’ experience in digital fundraising, direct marketing, individual giving, or a similar role, and are excited by the chance to grow a supporter base that fuels campaigns with real-world impact, we’d love to hear from you.
Closing date: 13th March 2026
OUR MISSION Protect bears, ensure they are free from harm, and provide them with sanctuary Improve the welfare of captive wild animals


Are you an experienced marketing professional who is passionate about dogs?
We’re looking for a Legacy Campaign Manager, who will be responsible for delivering multiple legacy products, with a particular focus on delivering a first-class stewardship programme to our loyal supporters.
What does this role involve?
As Legacy Campaign Manager, you will:
- work closely with external agencies to deliver key legacy products, including gifts in wills, In Memoriam gifts and our Canine Care Card,
- collaborate with other teams in the Individual Giving directorate to deliver an excellent supporter journey to all those who donate, from handling individual responses to delivering stewardship events,
- creatively bring our brand message to life, helping supporters understand the impact of their loyalty,
- monitor and analyse outcomes from projects, being on the ball and proactively identifying ways to improve and accelerate supporter experiences.
Interviews for this role are provisionally scheduled for 5th and 6th March 2026 and will take place on Teams.
Could this be you?
To be successful in this role, you’ll need some fundraising experience, ideally with experience in legacy or in memory donations. You’ll be an excellent written and verbal communicator, combined with strong emotional intelligence to discuss legacy sensitively. You’ll have strong IT skills, as well as some experience of working with a CRM. A commitment to the aims and objectives of Dogs Trust is essential.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
The Role
We are looking for a Supporter Acquisition Lead - Face to Face to drive forward our ambitious direct dialogue supporter recruitment programme, recruiting 100,000 new supporters a year so that we have the funds we need to reach every deaf child.
What you'll do
- Establish relationships with and onboard new direct dialogue recruitment agencies
- Manage supporter acquisition campaigns, sustaining relationships through challenges
- Report on and optimise campaigns, with a view to customer experience and lifetime value
- Be a valued source of knowledge, advice, coaching and support for the Acquisition and Supporter Care teams
- Take an active role in, and further develop, our programme of agency visits and mystery shopping
What you'll need
- Extensive experience of working with direct dialogue recruitment
- Genuine enthusiasm for Face to Face fundraising and its role in the fundraising mix
- Able to build and sustain great relationships in the face of challenges
- Coaching and mentoring skills to help develop others in the team
- Strong digital skills and a sound understanding of agile values & principles.
- A criminal record check / DBS disclosure (if offered the position).
What you'll get
- Home-based working with flexible hours.
- 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
- Pension (5.5% employer contribution).
- Healthcare Cashplan.
- Annual performance-based salary increase.
- Employee Assistance & Wellbeing Programmes.
What we do
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
Pre-employment checks
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.
To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
Disability Confidence
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. Please contact us with any accessibility or reasonable adjustment enquiries.
The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Global Retention Executive
Remote | Full-time | Up to £30,000/(35.000€)
Join Animals Asia at a pivotal moment in our mission to end cruelty and restore respect for animals across Asia.
Animals Asia is on a historic journey to end bear bile farming, transform the lives of captive wildlife and create lasting change for animals across Asia. None of this is possible without the compassion and commitment of our supporters – and that’s where you come in.
We’re looking for a Global Retention Executive to nurture and grow relationships with individual giving donors worldwide. In this role, you’ll help deliver inspiring, multi-channel fundraising and stewardship campaigns that show supporters the real impact of their generosity, and keep them connected to our mission for the long term.
Working closely with and reporting to the Global Retention Manager, and teams across fundraising, communications, supporter care, programs, and data, technology and insight, you’ll bring powerful stories to life through email, direct mail and digital journeys. You’ll play a hands-on role in creating meaningful supporter experiences that drive impact for animals who desperately need our help.
We’re a small but mighty global Individual Giving team, made up of exceptionally talented, passionate and dedicated individuals who care deeply about creating real, lasting change. We have the ambition to match our potential and we’re investing in the right people to help us go further, faster.
If you’re an organised, detail-oriented and supporter-focused professional with 1–2 years’ experience in donor retention, individual giving or a similar role within the charity sector, and have a genuine passion for animal welfare, we’d love to hear from you.
Closing date: 13th March 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
OUR MISSION Protect bears, ensure they are free from harm, and provide them with sanctuary Improve the welfare of captive wild animals


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Contract length: Permanent
Location: North West London
Hours per week: 35, flexible working but minimum two days in the office
Salary: £43-47K depending on experience
Closing date for applications: Sunday 1 March 2026 at midnight, interested applicants are encouraged to apply early.
Interview dates: We will be conducting Teams interviews w/c 9th March, followed by an in-person interview w/c 16th March.
Are you a fundraiser passionate about making a real difference for animals in need? We are looking for a Public Fundraising Manager to join us at Mayhew.
Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.
We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Georgia and in Tunisia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.
We are recruiting an experienced and ambitious Public Fundraising Manager who will share our compassion and commitment to animal welfare, to lead on the delivery of our public fundraising programme This role manages activity across individual giving, community & events, legacies and in memory, ensuring it aligns with our strategic goals and delivers long-term, sustainable income from these income streams.
Our Public Fundraising Manager is integral to our ambition to broaden our reach and deepen our impact by shaping our mass fundraising activities and working on integrated campaigns with the Fundraising Team, wider colleagues and external suppliers. This is a highly visible and important role for Mayhew and will work across departments to strengthen our case for support and employ it across a range of mass fundraising products, retention and acquisition channels, as well as delivering excellent stewardship and supporter experience.
As a senior member of the Fundraising Team, this role spans strategic planning and operational delivery and the successful candidate will be able to pivot from working closely with the Head of Fundraising to identify new growth opportunities, to project managing a direct mail appeal, to supporting their line reports to optimise their own day-to-day work and processes.
At Mayhew, we feel the urgency of soaring demand for our vital work and feel relentless in our commitment to rise to meet it. We work in a contemporary and flexible way, always supporting one another to take opportunities and to manage competing priorities so we can achieve our objectives. We are looking for someone who is as committed to dogs and cats in need as we are, and who thrives in this working style.
We are looking for an experienced, passionate and resourceful fundraising manager with a keen eye for detail and proven experience of meeting or exceeding income targets. We are looking for someone with a focus on individual giving and experience in at least one of community & events or legacies, with a keen ability to use data to deliver insight-led activity and supporter journeys. We are looking for someone who shares our ambitions to grow our income significantly over the coming years, and face into challenges and opportunities along the way, and who will inspire trust and enthusiasm in their team and across the organisation.
Generally, you will:
- Provide leadership and support to the Head of Fundraising as part of the fundraising team
- Deliver against income targets (£2.7m in 2026) and maximise the unrestricted impact of cash and regular giving income
- Develop and implement effective onward fundraising donor journeys, including legacy marketing
- Proactively improve supporter care processes, operations and relationships
- Lead innovation in our public fundraising approach in a test and learn culture
- Collaborate proactively across the organisation to find, develop and share stories that will inspire support
- Be a positive, empathetic people manager, inspiring your team and leading by example.
To be successful in this role, you need relevant experience in:
- A fundraising role in a charity of comparable breadth and scope with proven success in growing income, with experience in individual giving and one of community & events or legacies
- Being a great project manager and successfully managing multiple, often competing projects through to delivery
- Budget development and management, including regular forecasting
- Identifying and successfully implementing proactive initiatives to grow and diversify income
- Reporting and monitoring success so as to adapt and refine fundraising projects and products
- Successfully motivating, managing, and developing a team, whether through line management or project/stakeholder management
Why Join Mayhew?
You’ll be part of an ambitious organisation with plans to grow income and broaden our impact for dogs, cats, and communities. We work collaboratively and flexibly, always supporting one another to take opportunities and to manage competing priorities so we can achieve our objectives.
If you’re ready to make a real difference and thrive in a fast-paced, purpose-driven environment, we’d love to hear from you.
Apply today to join Mayhew and help us create a better future for dogs, cats, and the people who love them.
Please note that successful candidates will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
We reserve the right to close this post at any time, should we receive a high volume of applications.
This is an exciting opportunity to help grow our retail operation and support animal welfare across Derbyshire. RSPCA Derby is looking for an experienced and motivated manager to lead, develop and shape the future of our charity retail operation.
As Retail Development Manager, you will:
- Lead and develop a network of charity shops and retail teams
- Drive income growth across physical shops, online sales and gift aid
- Ensure high standards of customer service, compliance and financial control
- Manage retail performance, budgets and reporting
- Identify and develop new retail opportunities to support our strategic ambitions
- Play a key role in supporting animal welfare through sustainable income generation.
We’re looking for someone who:
- Has significant experience in retail management, ideally across multiple sites
- Is a strong, inclusive leader with experience managing and developing staff and volunteers
- Has a proven track record of meeting financial and commercial targets
- Is organised, resilient and comfortable managing competing priorities
- Shares our commitment to animal welfare and our values
- Is confident working with data, budgets and performance reporting
- Experience in charity retail is desirable but not essential — we welcome applicants with strong commercial retail experience who want to make a difference.
Why Join Us?
- Make a real impact supporting local animal welfare
- Lead a values-driven retail operation with room to innovate and grow
- Work with committed staff, volunteers and supporters
- Be part of a respected local charity making a difference every day
The client requests no contact from agencies or media sales.
Role: Commercial Manager
Location: Hybrid working with a minimum 2 days per week in the Thame office
Salary: £50,000.00 - £53,000.00
Hours: 37.5 per week
Contract: Permanent
Reports to: Commercial Director
Making growth work – sustainably and responsibly
Affinity Trust is a values-led social care charity supporting people with learning disabilities, autism and other assessed needs to live their lives, their way.
We’re growing - and with that growth comes a clear responsibility: to ensure our contracts, services and partnerships are commercially viable, operationally strong, and true to our social purpose.
We’re looking for a Commercial Manager who brings commercial rigour as well as curiosity - someone who can improve performance across existing contracts as confidently as they develop new opportunities.
This is a pivotal role, working closely with the Commercial Director, Finance, Operations and senior leaders across the organisation.
About the role
As Commercial Manager, you’ll play a key role in strengthening the financial sustainability and commercial performance of Affinity Trust.
You’ll focus on:
- ensuring existing contracts and services are commercially viable,
- identifying and delivering efficiency and value-for-money improvements, and
- developing strong, evidence-based business cases for growth, diversification and partnerships.
You’ll work across the organisation to turn insight into action - balancing ambition with realism, and growth with long-term sustainability.
What You’ll Do
- Strengthen commercial performance by reviewing contract viability, improving profitability, and leading value-for-money and efficiency initiatives.
- Develop robust business cases for growth, diversification, and partnerships, working closely with Operations and Finance to assess affordability, risk and return.
- Support sustainable growth by identifying new commercial opportunities and carrying out early-stage due diligence on partnerships or acquisitions.
- Use insight and data to track performance through clear KPIs and dashboards, informing senior decision-making.
- Work collaboratively across the organisation to ensure commercial decisions are operationally deliverable, person-centred and values-led.
What We’re Looking For
You’ll bring:
- Strong commercial and financial acumen, with experience improving contract performance or commercial efficiency.
- Proven experience developing and evaluating business cases and financial models.
- Understanding of commissioning, contracting and funding in social care, health or housing.
- Confidence working across teams and influencing senior stakeholders.
- A practical, analytical mindset - able to spot risk, challenge assumptions and find solutions.
How You’ll Make an Impact
You’ll help shape sustainable, person‑centred growth by aligning colleagues, ensuring commercial efficiency, and turning strategic ideas into real results.
What will we do?
- We offer hybrid working (min. 2 days/week in Thame)
- 31 days’ annual leave (inc. bank holidays), rising with service
- Health cash plan, Pension, Life assurance, Employee Assistance Programme
- Blue Light Card, option to buy extra annual leave
Inclusion, accessibility and our commitment to diversity
Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.
We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.
We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.
Ready to join us?
If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.
If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.
The client requests no contact from agencies or media sales.
In this pivotal role as Prospect Research Manager at Diabetes UK, you will lead on managing prospect research, pipeline development, and adhere to best practice across income streams with a clear strategy that focuses on sourcing prospective high value donors to fund key strategic ambitions. One in 15 of us is now living with diabetes. Together, we have the opportunity to change this for the next generation. We are looking for someone who is a strategic thinker, analytical, organised in their approach and who can demonstrate accuracy and attention to detail in their work. Join us and be part of something truly transformational as we change the narrative around diabetes and create a more inclusive world.
The client requests no contact from agencies or media sales.
c. £68k per annum
Fixed term (until November 2026)
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our Head of Supporter Growth.
As the Head of Supporter Growth at UNICEF UK, you will lead a best-in-class programme to recruit new supporters across multiple channels and products, including one-off and regular donations, eCommerce customers, campaigning actions or supporters leaving gifts to UNICEF in their will. You will develop strategies to grow our income through delivery of multi-channel campaigns that engage supporters and inspire them to act.
You will be a values-based leader, with extensive experience of inspiring teams to achieve strategic objectives. You will have extensive experience of developing and implementing successful marketing strategies, including financial management, strategic planning, monitoring and reporting of KPIs.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, Monday 23 February 2026.
Interview date: week commencing Monday 2 March 2026 via video conferencing (MS Teams).
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work an average of two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London (change to Scotland address if appropriate) and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

We are seeking an experienced Fundraiser to take ownership of a strategic role with real influence. You’ll design and deliver a bold plan to grow individual and community income, leading donor acquisition, retention and stewardship while overseeing the programme to build meaningful local relationships that strengthen our funding and deepen community support.
This role presents an opportunity to make a tangible difference to the people and communities that our Hospice serves. As the lead for this income stream, you’ll see the direct impact of your work in improved services and patient care, shape how we engage supporters for years to come, and leave a lasting legacy by growing an essential, sustainable source of funding.
This role is for you if:
- You’re energised by building strategy and owning a fundraising income stream end-to-end.
- You’re a relationship-builder who can cultivate donors, volunteers and local partners.
- You’re motivated by seeing the direct impact of your fundraising on patient care and services.
- You want a hands-on role where you can shape systems, processes and long-term plans.
What you’ll be doing:
- Developing and owning the individual giving and community fundraising strategy and annual plan.
- Designing and delivering donor acquisition and retention programmes (welcome journeys, regular giving, renewal campaigns).
- Creating and managing a high-quality stewardship programme: personalised communications, events and impact reporting.
- Working with the Community Fundraising Lead to recruit, support and mobilise volunteers and community fundraisers; coordinating local events and activities.
- Working with Communications to produce campaign materials, stories and digital content.
- Managing donor records, segmentation and reporting in the CRM; monitoring performance against targets.
What we’re looking for:
- Proven experience in individual giving or equivalent (3+ years).
- Strong interpersonal skills and confidence engaging donors, volunteers and local businesses.
- Track record of developing and delivering acquisition, retention and stewardship activity.
- Good project management, organisation and ability to work independently across competing priorities.
- Experience with CRM systems and data-led decision-making.
- A values-led approach, excellent written communication and attention to detail.
Why join us?
- A meaningful role where your work directly improves care and support for local people and families in rural Northumberland.
- Opportunity to lead a strategic post and make a tangible, long-term impact.
- Opportunities for professional development and to shape fundraising practice.
- Local travel to connect with supporters and community partners.
Location: Hexham, hybrid working will be considered.
Hours: Full-time, with some weekend and out of hours working
Reports to: Head of Income Generation
Closing date: 9 March
Interviews: w/c 16 March
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Vacancy
Individual Giving Officer
Salary: £30,255 - £37,732
Location: Remote with occasional travel to Downton / London for meetings.
Hours: Full time, 35 hours per week
Contract: Permanent position
We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community.
About the Role
As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support.
You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience.
You’ll lead on the delivery of direct mail appeals, following the process through from concept ideation to data briefing, from sourcing impactful content, managing the print process, to the final appeal landing with supporters. Importantly, the appeals will be across a variety of channels in addition to direct mail, and you’ll be at the forefront of leading post campaign reviews.
Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty.
This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.
About You
You have experience delivering direct response marketing campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement.
You’ll thrive in this role if you:
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Love building long-term supporter relationships
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Enjoy taking ownership and seeing campaigns through end to end
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Use insight and analysis to inform decisions and improve performance
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Are organised and detail-focused
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Value collaboration and shared success
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Care about delivering work that is compliant, ethical and supporter-first
About the Team
You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support.
Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do.
In return we can offer you:
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Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
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29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
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Opportunity to buy and sell up to 5 days annual leave per year.
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Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
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3 volunteer days per year to support the Help for Heroes community.
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A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
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Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.
Closing date: 1st March 2026
Help for Heroes values diversity and inclusion and welcomes applications from candidates of all backgrounds.
The client requests no contact from agencies or media sales.
Head of Supporter Insight & Experience
Job reference: REQ000936
£56,297pa + excellent benefits
Woking, Surrey GU21 4LL / Hybrid Working
Hybrid working: Minimum 40% in person collaboration per month
About the role
We’re excited to be recruiting a Head of Supporter Insight and Experience to lead WWF-UK’s understanding of its supporters and ensure that insight is consistently used to shape strategy, journeys and decisions across the organisation.
In this role, you’ll lead and shape WWF UK’s supporter insight and experience, owning the frameworks, intelligence and evidence that guide organisational strategy, supporter journeys, investment decisions, product development and innovation. You’ll build and develop a cross organisational insight capability in a new Supporter Experience Directorate - integrating qualitative research, quantitative analysis, audience segmentation, digital analytics and journey intelligence.
You will play a key change leadership role, embedding insight led ways of working across Fundraising, Communications, Digital and Technology, and championing a shared understanding of supporter needs and behaviours. A core part of the role is driving digital experience improvement and working collaboratively across teams to inform system development, UX design and experience innovation.
Skills and experience
You’ll bring the skills and experience needed to succeed in this role, including:
• Proven experience leading organisation-wide qualitative, quantitative and digital insight programmes
• Strong understanding of supporter or customer behaviours, needs and motivations, with proven experience in supporter segmentation and audience frameworks, as well as journey analysis, mapping and reporting.
• Experience of leading innovation pipelines, including developing business cases for improvements or investment and managing initiatives, from concept to delivery.
• Strategic insight leadership and communication skills, able to turn complex evidence into clear organisational direction, priorities and recommendations.
• Ability to influence senior stakeholders and embed insight led ways of working across fundraising, communications, technology and product teams.
• Strong people leadership skills, with experience building, leading and supporting insight, research or innovation teams.
• Proven ability to deliver insight and experience improvements in a fundraising, membership, charity or purpose led context (B2C and/or B2B).
• Degree level qualification, or equivalent experience, demonstrating strong capability in insight, data, digital, marketing or analytical disciplines.
What we offer
We believe in rewarding our team with more than just a salary. Here’s what you can expect:
· Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays
· Flexible working options, to support your work life balance
· 7.5% employer contribution to pension, rising to 10% with employee contribution
· Learning and development opportunities to help you grow
· Regular wellbeing initiatives to support your health and happiness.
This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.
This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.
About WWF-UK
We’re a global conservation charity with millions of supporters and hundreds of projects around the world.
At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.
We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.
How to apply
Click the link to apply via our website.
You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.
Application closing date : 03/03/2026
Our Diversity Promise to You
At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.
We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.
We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.
So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.
Safeguarding Commitment
Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.
Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.
We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.
If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Have you got a head for data and a heart for storytelling?
As our Individual Giving and Legacies Manager, you’ll lead the growth of single and regular donations, develop supporter journeys, and strengthen our legacy giving programme.
You’ll be confident using CRM data and analysis to inform strategy, and you’ll enjoy creating compelling fundraising content from email journeys to campaign appeals, that motivates supporters to give.
With significant income growth over the past two years and ambitious plans for the future, this is an exciting time to join Homeless Oxfordshire’s Fundraising and Communications team. Your work will play a vital role in supporting some of the most vulnerable people in our community.
About The Job:
This is a vital role in delivering our fundraising strategy and goals. The role holder will be responsible for raising income from individuals and legacies and increasing the volume and value of our supporter relationships, engaging new audiences and driving sustainable income growth. We will also trust the role holder to deliver fantastic supporter journeys and supporter experiences and contribute to the overall implementation of the Fundraising Team’s objectives.
Main Areas Of Responsibility:
Income Generation
· Lead on raising income to an agreed target, through acquisition, development and retention of individuals and legacy pledgers, as agreed with the Head of Fundraising and Communications.
Strategy
· Work closely with the Head of Fundraising and Communications to build and deliver a highly effective, sustainable, audience-centred public fundraising and supporter experience plan.
· Engage in market and supporter insight to inform decision-making and development of new activity/products.
· Develop a good understanding of our supporter base, their motivations and behaviours. Use our CRM database (Raisers’ Edge NXT) and data analysis and insights to inform the development of new fundraising campaigns and products.
· Take the lead role in the development of effective supporter journeys, working with the Community Fundraising Team to convert community fundraisers and events participants into regular donors.
· Lead the design and delivery of individual giving campaigns (including the Christmas campaign), using direct mail, digital marketing and advertisements to drive supporter acquisition and retention.
· Develop and design our legacy programme, working with Farewill and local law firms to encourage supporters to include Homeless Oxfordshire in their will.
· Work with the Head of Fundraising and Communications to develop and deliver a mid-level giving programme, driving the major donor pipeline and effectively stewarding donors giving at the £300-£1,000 level.
Operational Delivery
· Be responsible for the setting and managing of budgets, targets and KPIs. Report on progress, trends and take action when required. Analyse results and evaluate activity to inform future plans.
· Act as the lead-user for Raisers’ Edge, supervise the Data Administrator to ensure accurate data entry and reconciliation, and support the team with reporting and data analysis.
· Work collaboratively to ensure that all income generation activity is integrated and opportunities for cross-team working are maximised.
· Develop processes that enhance the team’s capacity, efficiency, and ensure effective fundraising.
· Manage external partners and agencies involved in fundraising delivery, ensuring due diligence, high quality and effectiveness.
· Ensure the highest standard of supporter experience in order to make the most of every interaction.
· Ensure legal and regulatory compliance across all areas of the public fundraising portfolio, including the Fundraising Code of Practice, Data Protection and Gift Aid. Model best practice and coach team member as required.
Leadership
· Line manage the Data Administrator, supporting them on reconciliation, data entry and gift processing.
· Provide management information for SMT and the Board of Trustees as requested and attending meetings when required.
· Build positive working relationships with all internal and external stakeholders.
· Represent the charity at external meetings as and when required.
· Engage with the wider charity sector, learning from peers and sharing best practice.
General Duties:
· Compliance with Homeless Oxfordshire’s policies and procedures.
· Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
· Contribute to the work of the broader team.
· Responsible for the effective use of financial and other resources.
· Be prepared to work evenings and weekends, as the job reasonably demands.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
What’s Next: Have a look at the job description to find out more about the role and apply on Indeed or our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. Interviews will be conducted week commencing 16th February 2026.
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
Join us as Marketing & Communications Manager and lead the storytelling, campaigns and channels that raise our profile and drive vital supporter engagement. You’ll develop and deliver integrated marketing and communications plans that boost awareness, improve access to our care services, recruit and retain supporters, and amplify fundraising activity across digital, print and community touchpoints.
This is a hands‑on, strategic role where your creativity and data‑led approach will directly increase income and deepen community connections. As the lead communicator for a small Hospice, you’ll have scope to shape our brand, test new ideas, and see the measurable impact of your work on the people and families we support.
This role is perfect for you if:
- You love turning impact into clear, compelling stories that motivate action.
- You enjoy planning and delivering multi‑channel campaigns from brief to delivery.
- You’re comfortable with both creative production and performance analysis.
- You like working closely with fundraising, programmes and senior staff in a small team.
- You want to see your work directly support local people and services.
What you’ll be doing:
- Developing and owning an integrated marketing & communications plan to support organisational goals across fundraising and Hospice services.
- Planning and delivering multi‑channel campaigns (digital, email, PR, print, events) that drive awareness, acquisition and retention.
- Creating and commissioning written, visual and video content that communicates impact and donor journeys.
- Managing website content, social channels, email marketing and paid digital activity; monitoring performance and optimising campaigns.
- Collaborating with Fundraising to design supporter communications, stewardship materials and campaign briefs.
- Managing external suppliers, volunteers and budgets; ensuring brand consistency and compliance.
What we’re looking for:
- 3+ years’ experience in marketing/communications, ideally with charity or fundraising experience.
- Strong copywriting, content production and campaign management skills.
- Practical experience with CMS, email platforms, social media and analytics tools.
- Creative, organised and data‑focused with the ability to prioritise and deliver to deadlines.
- Excellent interpersonal skills and a collaborative approach.
Why join us?
- Play a central role in shaping our public profile and increasing vital income for, and awareness of, local Hospice care.
- A visible, strategic position with freedom to innovate and test new approaches.
- Opportunities for professional development and varied hands‑on experience.
- Flexible working and meaningful, direct impact on patients and families.
Location: Hexham, hybrid working will be considered.
Hours: Full-time, with some weekend and out of hours working
Reports to: Head of Income Generation
Closing date: 9 March
Interviews: w/c 16 March
The client requests no contact from agencies or media sales.
Marie Curie is the UK’s leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.
Job DescriptionYour Role in Our Vision
We’re looking for a commercially minded Special Events Manager to lead, grow and innovate across our highprofile events portfolio including our flagship Brain Game. As part of our awardwinning Philanthropy & Partnerships team, you’ll help deliver more than 10 exclusive events each year, raising vital income and creating exceptional supporter experiences.
In this role, you’ll take ownership of event marketing, develop compelling sponsorship and partnership packages, and grow our pipeline of beneficiary event opportunities. You’ll manage committeeled events, negotiate with suppliers, secure giftsinkind, and ensure every event delivers strong ROI. You’ll also work closely with senior volunteers, committees, corporate contacts and internal teams to maximise reach, impact and commercial value.
Key Responsibilities
- Lead, develop and grow our flagship Brain Game event series.
- Manage a portfolio of highprofile, committeeled special events from planning to delivery.
- Drive innovative, insightled marketing across the events portfolio.
- Develop and refine sponsorship and partnership packages to maximise commercial value.
- Grow and pitch for beneficiary event opportunities.
- Manage event budgets, ensuring income and expenditure targets are met.
- Secure sponsorship, giftsinkind and fundraising opportunities to boost ROI.
- Negotiate with venues and suppliers for best price and service.
- Build strong relationships with committees, senior volunteers, suppliers and supporters.
- Produce highquality promotional materials with internal and external design teams.
- Support volunteer recruitment and briefing for events.
- Contribute to new event concepts and fundraising platforms.
What You’ll Need
- Strong commercial mindset with experience maximising income and ROI.
- Proven experience managing highprofile fundraising or special events.
- Demonstrable experience in sponsorship development, brand partnerships and pitching.
- Confident in marketing planning, including social media and digital promotion.
- Excellent negotiation skills with suppliers, venues and partners.
- Strong project management skills with the ability to manage multiple events.
- Outstanding communication skills, written and verbal.
- Experience working with senior volunteers, committees or highvalue supporters.
- High attention to detail and strong organisational skills.
- Ability to produce compelling event materials and marketing content.
- Skilled at building and maintaining stakeholder relationships.
Please see the full job description
Additional InformationApplication & Interview Process
- As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: Wednesday 4th March 2026 (We anticipate strong interest in this role and may close the vacancy early, so we encourage you to apply as soon as possible.)
Salary: £36,900 - £41,000 DOE
Contract: Full time, Permanent
Based: Hybrid role with 1-2 days per week in London Office
Benefits you’ll LOVE:
- Flexible working. We’re happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.


