80 Supporter care administrator jobs near London, Greater London

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Top job
Look Ahead Care Support and Housing
Tower Hamlets
Up to £22360 per annum + benefits
Top job
Look Ahead Care Support and Housing
Tower Hamlets
Up to £22360 per annum
Top job
Look Ahead Care Support and Housing
Tower Hamlets
Up to £22928 per annum + benefits
Cochrane
London
£24,500 FTE, 14,700 pro rata
This role is an exciting opportunity to use your experience as an Admin Assistant to make a difference in the field of health research.
Page 1 of 6
City of London, London
£21470 - £23855 per annum
Permanent
Job description

Summary

The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service through human triage, using a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interview Date: Wednesday 25 March and Thursday 26 March 2020

Package

What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays
  • A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working as part of our approach to activity based working
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan (on completion of your probation period)
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

As the Supporter Care Advisor you would be responsible for:

  • Being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter
  • Providing excellent customer service by putting the supporter at the heart of everything we do
  • Capture data and feedback accurately to help identify trends and new ways of working
  • Thanking supporters for their generous donations by creating bespoke acknowledgements within agreed time frames.
  • Providing first line Advocacy support

This is a great opportunity joining a vibrant and lively team working together to provide a fantastic service for those living with and affected by diabetes. The role provides a fantastic insight into Supporter Care with a strong training programme and opportunities to develop.

Ideal Candidate

We are looking for someone with:

  • Excellent communication and customer service skills
  • Strong written communication skills with the ability to personalise responses
  • Problem Solving, identifying issues
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More about Diabetes UK
About
Diabetes UK

Diabetes UK is the charity leading the fight against the most devastating and fastest growing health crisis of our time, creating a world where... Read more

Posted on: 22 May 2020
Closing date: 05 June 2020
Job ref: diabetesuk/TP/21/430
Tags: Operations
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