Supporter care and database coordinator jobs

Could you be the person who helps make brilliant fundraising happen behind the scenes?

Natasha’s Foundation, the food allergy charity, is looking for an experienced, highly organised and personable Fundraising & Supporter Care Coordinator to join our small and ambitious fundraising team.

We’re a passionate, energetic and friendly team, united by a determination to make a real difference. We work hard, move quickly and have big ambitions for a small charity – but we also really value the way we work together. Everyone brings something different, ideas are welcomed, people support one another and there’s a genuine sense of excitement about what we can achieve.

This is a varied role for someone who loves working with people, takes real pride in getting the detail right and is equally comfortable supporting a donor, working with data or helping a busy fundraising team stay one step ahead.

You’ll be at the heart of our fundraising operation: providing warm and thoughtful supporter care, supporting individual giving, helping us make the best use of our Beacon CRM, producing accurate fundraising and income information, and supporting proposals, reports, communications and fundraising resources.

We’re looking for someone who is warm, organised, numerate and confident with data, with excellent attention to detail and practical experience of using Beacon CRM. Just as importantly, we’re looking for someone who will enjoy being part of our team – someone positive, proactive and willing to get stuck in.

You’ll be joining Natasha’s Foundation at an exciting point in our journey. We are working to improve the lives of people with food allergy through education, campaigning and pioneering medical research, with one hugely ambitious goal: a future without food allergy.

If you enjoy making things work brilliantly, care about giving supporters a great experience and want to bring your skills and energy to a charity where your contribution will genuinely be noticed and valued, we’d love to hear from you.

20 hours per week | Home-based | £32,000–£34,000 FTE

Salary: Band G (£27,480 with potential for pay progression)
Hours: 37.5 hours per week, with occasional work at evenings/weekends for Rainbows events.
Location: Primarily based at Rainbows Hospice, Loughborough, with occasional travel to support volunteers across the East Midlands
Contract: Full time / Permanent

Help shape the experience of volunteers across Rainbows

At Rainbows, volunteers support almost every aspect of our work – from fundraising and events, to our retail shops and the hospice itself – with over 400 individuals generously volunteering their time, skills, and passion.

As the Volunteer Coordinator, you'll play a vital role in ensuring those volunteers feel welcomed, supported, valued and able to make the greatest possible impact.

You'll also help shape how volunteering develops across Rainbows, supporting colleagues, improving volunteer experiences and championing the value volunteers bring to our work.

This is a varied and rewarding role for somebody who has experience of working with volunteers and enjoys building strong relationships, solving problems and supporting others succeed.

About the role

Working closely with the Head of Volunteering, you will play a key role in translating the Volunteering Strategy into day-to-day practice across the organisation.

You'll coordinate the volunteer journey from enquiry and recruitment through to onboarding, training, support, engagement and recognition. You'll be a trusted point of contact for volunteers, helping them feel confident in their role whilst also supporting colleagues across the organisation to involve volunteers effectively and confidently.

Alongside maintaining strong operational processes, you'll also help identify opportunities to improve the volunteer experience, strengthen volunteer engagement and support delivery of our Volunteering Strategy.

You'll also provide advice and support to colleagues across Rainbows, helping them involve volunteers effectively and create positive volunteering experiences.

No two days are quite the same. One day you may be interviewing prospective volunteers, delivering training, or supporting colleagues with volunteer management queries. The next you may be analysing recruitment trends, improving volunteer processes, or representing Rainbows at a community event.

What you’ll be doing:

· Managing volunteer recruitment, onboarding and induction.

· Supporting and guiding volunteers throughout their volunteering journey.

· Delivering volunteer training and development opportunities.

· Advising colleagues on volunteer involvement and good practice.

· Coordinating volunteer communications, engagement and recognition activity.

· Maintaining volunteer records and compliance processes.

· Using feedback and data to improve volunteer experiences and ways of working.

· Supporting delivery of volunteering projects and initiatives across Rainbows

About you

We’re looking for someone who:

· Enjoys building relationships with a wide range of people.

· Can balance empathy with good judgement.

· Is confident advising and supporting others.

· Has experience coordinating people, processes or activities in a busy environment.

· Can manage competing priorities and work independently.

· Has strong administrative and organisational skills.

· Is comfortable using systems, data and technology to support their work.

· Is passionate about creating positive experiences for volunteers and supporters.

· Understands the value volunteers bring to organisations and communities.

Previous experience of working with volunteers is highly desirable, and experience of supporting, coordinating or managing volunteers would be an advantage.

Why join Rainbows?

At Rainbows, we are dedicated to making a real difference to the lives of children and families across the East Midlands. You'll be part of a friendly and supportive team where volunteering is valued and recognised as an important part of delivering that mission.

You'll have the opportunity to work with over 400 volunteers, influence the experience they receive, and help shape how volunteering develops across the organisation in the years ahead.

Further requirements can be found by downloading the Person Specification.

Our Benefits include:

· Free onsite parking at the Hospice, Lark Rise, Loughborough.

· Eligibility to join blue light card discount scheme and Company Shop.

· Healthcare Cashback plan.

· Life Assurance.

· 27 days holiday plus bank holidays.

· Contributory pension scheme or Salary Sacrifice Pension Scheme

· Affordable meals at the Hospice, Lark Rise, Loughborough.

· Free Tea, Coffee and Fruit whilst at the Hospice

· Free access to Health Assured employee assistance programme

· Wellbeing support and access to Mental Health First Aiders

This role is subject to an Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks.

The role is to provide support to the Operations Manager and wider organisation, ensuring the delivery of IRCM’s strategy, mission and values. This is a varied hands-on primarily home-based role working across all aspects of the organisation's activities. 

The Operations Co-ordinator will support the smooth day to day running of the organisation ensuring key tasks such as applications to the register and concerns raised are dealt with in a timely manner. The role will also support improvements to policies, procedures and processes in line with the Professional Standards Authority’sAccredited Register Scheme to which IRCM will be applying.  

Main duties

·Working within agreed structures carrying out tasks delegated by the Operations Manager in accordance with the organisation’s policies and under their direction.

·Monitoring and responding to emails in the general mailbox.

·Ensuring applications and renewals are processed in a timely manner and at a minimum in line with the organisation’s policies; completing administrative checks and responding to queries on the portal.

·Providing administrative support for fitness to practise and professional conduct processes.

·Supporting the Board, Committees, Panels and other groups, preparing draft agendas, arranging meetings, coordinating and preparing papers, producing minutes and monitoring and chasing actions.

·Assisting with the preparation of marketing and promotional material, coordinating promotional materials and deliveries for in person events and supporting its representation at relevant sector events (this role requires occasional attendance at events - circa 6 per year).

·Preparing updates and sending to IRCM’s mailing lists (MailerLite), uploading on its website (Wordpress) and social media (LinkedIn and X). 

·Preparing internal communications for representatives.

·Maintaining the document library and monitoring review dates. Ensuring the organisation’s policies, procedures and processes and supporting documents are up to date, fit for purpose and meet the requirements of the Professional Standards Authority seeking appropriate sign off for any amendments in line with IRCM processes.

·Supporting organisational record keeping, including administration of invoices and expense claims.

·Administrative updates to Microsoft 365 and SharePoint sites.

·Providing administrative support for other organisational activities.

The postholder is expected to be flexible and reasonable in carrying out additional commensurate duties, as required from time to time.

Anticipated workload

This a part-time UK home-based flexible role equivalent to 3 days per week (22.5 hours). Equipment will be provided. The working pattern is flexible around meetings which are typically held between 10am and 3pm but it requires most of the work to be carried out between 9am and 5.30pm Monday to Friday. The post holder may work flexibly but this will need to be spread over a minimum of 4 days between Monday and Friday. 

The role is primarily remote with most meetings taking place online.However, the postholder will need to attend some in person events or meetings around the UK and this may involve occasional overnight travel. This is unlikely to exceed 6 per year and advance notice will be provided of these.

Knowledge, skills and experience

Essential

·Strong administrative and organisational skills, with the ability to manage multiple tasks and competing priorities.

·Excellent written and verbal communication skills, including drafting correspondence, agendas, minutes, and updates for a range of audiences.

·Ability to organise and support meetings, including agenda preparation, paper coordination, minute taking, and action tracking.

·High level of accuracy and attention to detail when processing applications, records, and documentation.

·Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, Teams, and SharePoint.

·Experience of managing shared inboxes and responding professionally to enquiries.

·Experience of working in a practical hands-on role in a small team with a broad remit.

·A proven track record of sound judgement and effective decision-making working in ways which ensure accountability and transparency. 

·A strong and active commitment to equality, diversity and inclusion. 

·Understanding of data protection, confidentiality, and information governance principles.

·Ability to build positive working relationships with colleagues, Board members, Committee and Panel members, and external stakeholders.

·Strong time management skills and the ability to work independently within agreed procedures and deadlines.

Desirable

·Experience as an Operations Coordinator or equivalent supporting an operations, project or business team.

·Experience working within a professional membership body, regulator, case management, health or social care organisation, charity and/or not-for-profit organisation.

·Experience of maintaining databases and records, ensuring data quality and confidentiality.

·Experience supporting governance functions, including Boards, Committees, Panels, or disciplinary/professional conduct processes.

·Experience creating and scheduling content for social media platforms such as LinkedIn and X (Twitter).

·Experience of maintaining policies, procedures, and document control systems.

·Experience of designing promotional material.

·Experience coordinating logistics and materials for events, conferences, or exhibitions.

·Familiarity with registration, accreditation, membership, or application-processing systems.

·An understanding of fitness to practise, professional standards, or regulatory frameworks.

·Knowledge of MailerLite and Wordpress.

About Restless Development

Restless Development is a global non profit agency. We support the collective power of young leaders to create a better world. We are independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We run youth-led programmes to tackle the issues that young people care about the most –  We also run the Youth Collective – a growing network of over 4000 local youth civil society groups and organisations in 185 countries. We are committed to creating an agency that walks the talk on power shifting, using the power shifting checklist, both internally and externally.

Our approach to safeguarding

Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone’s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy.

About the role

The Schools Triathlon is a fun, mass participation sporting event for 7–13 year olds. Its mission? To get more young people moving, having fun, and discovering the power of fundraising. In 2026, over 12,000 young people took part in 15 events, raising an incredible £1.8 million for Restless Development and local charities. Since it began, the Schools Triathlon has raised over £8 million—making it our flagship fundraising event.

As an Assistant Fundraising Events Coordinator, this is a fantastic entry level opportunity for anyone looking to kickstart their career in fundraising and events management. and you’ll play a vital role in Restless Development’s close knit fundraising team, helping to deliver our flagship events the Schools Triathlon. You’ll gain hands on experience working with a wide range of stakeholders, including our volunteer Schools Triathlon Committee, schools, pupils, parents, and event delivery partners. A big part of your role will involve delivering fun and engaging school assemblies, encouraging pupils to take part and fundraise for Restless Development.

Alongside this outward facing work, you’ll provide essential administrative and operational support behind the scenes. This will include managing participant data in Excel, Eventrac, and Salesforce; uploading and running reports; processing donations (including cash and cheques); and ensuring our records are accurate and up to date.
You’ll also be the first point of contact for event participants and their families, providing warm, professional support through email and phone queries. We’re looking for someone who thrives on variety, can juggle multiple tasks, and stays calm under pressure. You’ll be highly organised, detail-focused, and self-motivated, with excellent interpersonal skills and a positive, can-do attitude.

Key responsibilities

Deliver and event manage high-quality Schools Triathlon events in 2026 and beyond 

• Manage the assembly tracker to ensure it is kept up to date, with relevant members of the team notified when new assemblies are booked in.
• Maintain accurate records across our registration platform (Eventrac), our CRM system (Salesforce) and Excel, including registrations, fundraising data, and supporter information.
• Monitor and track fundraising progress for over 13,000 participants, encouraging and supporting them to reach their goals.
• Manage JustGiving pages, ensuring all fundraising activity is accurately logged.
• Liaise with Finance to process donations (online, offline, and cheques), allocate income correctly, and thank supporters promptly.
• Support with the merchandise and fulfillment process 
• Occasional website updates.

Fundraising and relationship management

• Be the first point of contact for schools, parents, and participants via the Schools Triathlon inbox.
• Book and coordinate school assemblies, and deliver assemblies or fundraising workshops.
• Build and maintain strong relationships with schools, pupils, and parents, thanking and supporting them throughout their fundraising journey.
• Provide admin support across our 3rd party events as needed
• Attend meetings with third party suppliers and schools when necessary
• Support on wider charity initiatives as and when needed

Social Media

• Lead on all social media activity for the Schools Triathlon across  our social media channels
• Work with our PR & Comms team and Host school stakeholders to deliver exceptional PR across the Schools Triathlon event series
• Report monthly on KPIs, ensuring effective tracking for social engagement across all channels
• Work closely with the PR & Comms team, to ensure best working practices and collaboration is in place

Other 

• Attend Schools Triathlon events (April–June) and occasional evening/weekend work for which Time Off In Lieu (TOIL) will be provided.
• Regular travel to schools is required, so access to a reliable vehicle is essential (travel costs will be reimbursed).
• Carry out any other duties as required to support the fundraising team.

Job title:
Assistant Fundraising Events Coordinator 

Location: Hybrid - Preferably West London, Berkshire or Wiltshire based due to external meetings location

Salary: £26,143 gross per annum (Band 0)

Preferred start date: As soon as possible

Length of contract: 2 years fixed contract

Reports to: TBC

Expected travel: Regular travel to London for staff meetings and other areas in the UK. Evening and weekend work for which time off in lieu will be given. Expenses for travel and work outside working hours will be given according to our policy.

Other requirements: Must have a full drivers licence and access to a vehicle. Will be required to complete DBS check.

About you

We are looking for people with the right competencies and skills for the role, and who demonstrate  the personal qualities consistent with our values.

Our value: HEART - We are who we serve. We are brave.

Supports Managers to embed a values-led culture within their team by holding junior staff members to account for values-led behaviour. Uses values to guide decision making and group actions.

Involves others in the development of solutions to both the causes and results of problems. Supports Managers to promote change to others.

Our value: HEAD - Delivers Quality. We are 100% professional.

Frequently creates opportunities to maximise their contribution to team priorities. Supports others to deliver quality and continually improve their work. Considers relevant information to propose more effective and cost-efficient ways of working.

Takes ownership for managing elements of a budget and/or programme and/or incidents with little guidance from others. Considers underlying issues and Restless Values when making operational decisions. Consults with others when facing difficult decisions.

Our value: VOICE - We generate leaders. We are proud to carry the banner for youth-led development.

Communicates a compelling vision for the areas which they take partial ownership for; providing strong leadership to others. Will typically manage one or more junior staff members.

Takes responsibility for personal development, committing to take on new challenges which build team capacity. Develops others through proactive sharing of knowledge, skills and opportunities.

Our value: HANDS - We are in it together. We listen and learn.

Confidently adapts their communication style to suit their audience, and coaches others to do so. Is able to influence others to build shared understanding.

Seeks opportunities to collaboratively deliver quality against team goals by building strong internal and external relationships. Facilitates introductions amongst staff and stakeholders to help others to grow their relationships. Cultivates partnerships at a national level.

Skills and experience

Essential

• Good organisational skills, with the ability to help plan and support events and fundraising activities.
• Strong people skills – friendly, approachable, and confident in working with colleagues, volunteers, and supporters.
• Clear written and verbal communication, with the ability to write emails, updates, and speak to supporters.
• Able to manage time well, meet deadlines, and balance different tasks.
• Confident using IT systems, especially Microsoft Excel, Word, and Outlook.
• Comfortable working with numbers and handling financial information accurately.
• Able to work independently when needed, while also being a supportive team player.
• A good eye for detail and pride in producing accurate, high-quality work.
• Full driving licence and access to a vehicle.

Desirable

• Some experience (paid or voluntary) in fundraising, events, or community activities.
• An interest in international development, the charity sector, or community engagement.
• Experience helping to organise events or projects, either in work, study, or volunteering.
• Familiarity with using a database or CRM system (training can be given).
• Confidence in speaking to groups, or a willingness to develop public speaking skills.

Restless Development is an Equal Opportunities employer and welcomes applications from all sectors of the community. Restless Development will ensure that no applicant or staff member receives less favourable treatment on the grounds of gender, sexual orientation, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

What we do for you

We are proud to commit to a transparent global salary scale, ensuring a fair and comparable system of pay across all global locations. In addition to salary, we offer pension contributions and other benefits in accordance with the local Hub.

Values and Culture

At Restless Development, we’re proud that the strength and integrity of our Values has been recognised by staff, young people, donors and others who we work with.  Beyond this, we have a culture of recognising and celebrating both our Values and our global achievements with monthly Values Champions and an annual Values Day.

Work-life Balance

It goes without saying that we work hard at Restless Development. We also recognise the importance of helping staff to maintain a positive work-life balance by offering:

• 24 days annual leave (in addition to public holidays and with an extra day of annual leave given for each full year of service, up to a maximum of 28 days).
• Birthday Leave
• Access to flexible working.
• Generous study leave, maternity, paternity or adoption leave, and other leave allowances.

Professional Development

Restless Development is proud to be an employer who recognises potential and invests in the development of its staff.  We are committed to the professional development of our staff through:

• Empowering opportunities to work on significant projects which stretch and inspire staff – allowing them to develop on-the-job. 
• Regular performance management.
• Training and development opportunities, including supporting our staff to identify mentors both within and outside of the agency.
• Quarterly Staff Workshops for all staff to give and receive agency updates, receive training, and socialise.

When travelling abroad with work, all staff will be covered by Restless Development’s travel and medical insurance.

If you love keeping things running smoothly and creating a space where everyone feels at home, this role is for you. As our Office and Services Coordinator, you’ll be the friendly first point of contact for children, young people, families, staff, tenants, and visitors. You’ll bring warmth, professionalism, and great organisation to the front desk and the everyday life of our buildings.

You’ll take charge of room hire bookings, ensuring every customer has a seamless experience. You’ll keep our spaces stocked, safe, and functioning beautifully by managing supplies, equipment, maintenance oversight, and health & safety compliance. You’ll handle queries, calls, and correspondence with confidence and care.

This is a role for someone proactive, organised, and people‑focused — someone who enjoys being at the centre of a busy, community‑driven environment. Your work helps create a welcoming, efficient space where everyone feels supported and valued.

If you’re ready to make a real impact in a vibrant community hub, we’d love to hear from you.

About Pecan
Pecan tackles poverty in Southwark by restoring dignity, belonging and hope through connected community services that address food insecurity, unemployment and isolation. From food banks and employment support to welcoming community spaces, we combine practical help with emotional and community care, helping people regain confidence, feel hopeful and believe in their potential.

About The Role

The Food Bank Coordinator is responsible for the day-to-day coordination and delivery of Southwark Foodbank, ensuring people experiencing financial hardship can access emergency food with dignity, compassion and respect.

The postholder will coordinate Foodbank sessions, support volunteers, maintain effective operational systems and build positive relationships with clients, referral agencies and community partners. Working closely with the Manager: Financial Resilience & Food Security, they will ensure the Foodbank operates safely, efficiently and to a consistently high standard.

Main Responsibilities:

• Foodbank Operations: Coordinate the day-to-day delivery of Southwark Foodbank sessions, ensuring they are well organised, welcoming and responsive to local needs. Prepare Foodbank sessions by ensuring food, equipment, resources and information are available where required. 

• Volunteer Coordination: Coordinate and support volunteers during Foodbank sessions, ensuring they feel confident, informed and valued. Act as a first point of contact for volunteer enquiries and support volunteer induction and ongoing engagement.

• Client Support & Community Engagement: Provide a welcoming, inclusive and compassionate environment for everyone accessing the Foodbank. Respond to enquiries from clients, referral agencies, supporters and community organisations in a professional and timely manner. 

• Administration, Compliance & Quality: Maintain accurate client, volunteer and service records using organisational databases and systems. Support monitoring, reporting and data collection to demonstrate service performance and impact.

• Cross-Service Collaboration: Work collaboratively with colleagues across Pecan's Food Security services to ensure joined-up support for residents. Provide operational support to Peckham Pantry and other food resilience initiatives during periods of increased demand, staff absence or changing organisational priorities. 

Essential Requirements 

• Experience coordinating or delivering community, customer-facing or volunteer-led services.
• Experience working with volunteers or supporting volunteer teams. 
• Strong organisational and administrative skills with excellent attention to detail.
• Ability to manage competing priorities in a busy operational environment. 
• Excellent communication and relationship-building skills. 
• Good IT skills, including Microsoft Office and database systems. 
• Ability to work independently while contributing positively within a team. 
• Commitment to treating everyone with dignity, compassion and respect. 
• Commitment to Pecan's mission, values and Christian ethos. 

Desirable knowledge/expertise

• Experience within the voluntary or community sector. 
• Experience supporting people experiencing poverty, financial hardship or social disadvatage. 
• Knowledge of safeguarding, food hygiene and health and safety requirements. 
• Experience maintaining monitoring information and service records. 
• Full UK driving licence. 

Please read the Job Description for more information.

Closing Date: Thursday 3rd September 2026, 9am 

Interview Date: Week commencing Monday 7th September 2026, Details TBC 

Start Date: ASAP

Could you make a difference for Carers in Wandsworth? 

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team and organisation. 

Benefits of working for Wandsworth Carers’ Centre:  

Friendly team and working environment, hybrid working on completion of induction period with a minimum 60% office based. 

Annual leave starts at 31 days increasing to 36 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program. 

Our Charity:  

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caringroles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more. In short, we are the Carer's friend and advocate,often helping Carers through difficulttimes. 

Dementia Carers Support and Development Coordinator  

Salary: £33,803.52. per annum (inc. Inner London Weighting) 

Full time (35 hours per week) 

The role: 

This role involves one to one support for unpaid Carers of people with dementia, providing information, guidance, and advocacy, developing, and delivering dementia training for Carers and facilitating peer support groups. This role also includes coordinating and delivering a monthly Dementia Cafe for people with dementia and their Carers, including supervision of the Cafe volunteers and sessional workers, as well as supervising a Carers Support and Development Worker. 

Skills and experience: 

The successful applicant will have outstanding organisational and communication skills, be confident delivering training and outreach. They will be able to manage conflicting demands with tight deadlines, be a key team player and committed to working with Carers and volunteers. 

They will have excellent IT skills and be able to adapt to providing services both face to face and via virtual platforms, whilst maintaining a consistent service for Carers.

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce. 

To apply: 

Please submit a cv and a comprehensive cover letter detailing how your experience, skills, and qualifications align with the requirements of the role as set out in the person specification 

Closing date for applications: Please note we will be interviewing candidates as suitable applications come in and therefore reserve the right to close this vacancy before the stated closing date. We encourage applications as soon as possible. 

Job Purpose

This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.

Contract Type

Full Time – permanent contract (6 month probationary period)

Salary

£27,500 per annum 

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.

• To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• To deliver awareness and learning sessions to HSCP’s within your region
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

Job Purpose

This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.

Contract Type

Full Time – permanent contract (6 month probationary period)

Salary

£27,500 per annum 

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.

• To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• To deliver awareness and learning sessions to HSCP’s within your region
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

Benefits

• Pension Scheme
• Employment Assistance Programme

For more information about this role, please visit our website.

Purpose of the role:

As Community Fundraising Officer, you'll play a key role in growing Sheffield Hospitals Charity's income, reach and relationships across Sheffield.

This is a role where you'll have real ownership, managing your own portfolio of community partnerships, self-led fundraising, collections and volunteers, while building new relationships and finding opportunities to grow support for the charity.

You'll develop and deliver community fundraising projects and campaigns taking ideas from planning through to delivery and evaluation. You'll be encouraged to bring your own ideas, try new approaches and look beyond what we've always done to find new ways to engage people, groups and businesses.

Working closely with colleagues across the charity and Sheffield Teaching Hospitals, you'll use your relationships, creativity and drive to turn opportunities into action, grow income and build long-term community support. If you're someone who loves meeting people, building relationships, spotting opportunities and making things happen, this could be the role for you.

What you’ll be responsible for:

Income Generation

Work to achieve agreed income targets by developing community fundraising opportunities and relationships with new and existing supporters.

Manage a portfolio of community fundraisers and supporters, providing advice, resources and support to maximise income and engagement.

Lead community fundraising activities and campaigns, including Mince Pie Morning, ensuring they are well planned and promoted to maximise participation, income and engagement.

Develop and manage partnerships with colleges, community groups and organisations, securing annual and multi-year commitments and opportunities to increase fundraising and awareness.

Act as the main contact for community partnerships, providing support and stewardship and attending relevant fundraising activities and events.

Develop supporter journeys for community fundraisers and partners, using communications and stewardship to encourage continued engagement and retention.

Manage community collection activity, developing relationships with supermarkets, football stadiums, train stations and other partners to secure regular and seasonal opportunities.

Identify new collection opportunities, evaluating income, resource and engagement to focus activity where it has the greatest impact.

Keep up to date with community fundraising trends and developments, identifying new opportunities, approaches and technologies to maximise income and engagement.

Support fundraising activity with NHS staff, developing opportunities to engage staff across Sheffield Teaching Hospitals NHS Foundation Trust and Sheffield Health Partnership University NHS Foundation Trust. Use the fundraising database to accurately record and monitor community fundraising, income, engagement and supporter relationships.

Monitor, evaluate and report on community fundraising against agreed targets, using learning to inform future activity and budgets.

Collaborative Working

Work with the Brand & Communications team to develop promotional activity, share supporter stories and identify PR and awareness opportunities.

Work with the Events Fundraising team to use community contacts to promote charity events, encourage participation and maximise fundraising.

Support the events programme through regular attendance, typically – but not exclusively – as a volunteer manager.

Work with the Philanthropy and Partnerships Manager to develop opportunities for businesses and corporate groups to support community fundraising.

Build and maintain relationships with colleagues across our beneficiary NHS Trusts to increase awareness and identify staff and departmental engagement opportunities.

Develop resources, toolkits and guidance with colleagues to support community fundraisers, volunteers and partners.

Share community fundraising insight and learning with the wider fundraising team to inform campaigns, supporter journeys and plans.

Volunteers

Deliver the charity’s volunteer recruitment and engagement strategy, including effective recruitment, onboarding and retention.

Build positive relationships with volunteers, fostering a sense of community, belonging and common purpose.

Recruit, coordinate and support volunteers across fundraising activities, events and collections.

Develop volunteer journeys, recognising contribution and encouraging long-term involvement.

Develop relationships with volunteer leads across corporate groups, universities and community organisations to increase volunteer recruitment and engagement.

Maintain accurate volunteer records and monitor engagement using the charity’s CRM.

General

Represent Sheffield Hospitals Charity at fundraising, community and networking events, acting as an ambassador and communicating the charity’s impact through presentations, speeches and cheque presentations.

Ensure community fundraising activity complies with Fundraising Regulator requirements, GDPR and relevant charity policies and procedures.

Complete risk assessments for community fundraising and volunteer activity, ensuring the health and safety of supporters and volunteers.

Attend relevant training, workshops, webinars and networking opportunities to maintain and develop community fundraising knowledge.

Attend and contribute to team, project and organisational meetings and one-to-ones.

Undertake other duties appropriate to the role and level of responsibility.

Are you currently working in sales, marketing, or a fundraising role and looking to transition into the charity sector, where your skills can make a real difference? Do you enjoy building meaningful connections to create a positive impact? If so, this could be the perfect opportunity for you!

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to 1,000 babies, children, and young people living with life-shortening conditions, as well as approximately 3,000 families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

Rainbows relies on the incredible generosity of our donors, supporters, and fundraisers to operate. Without their contributions, we would only be able to open for seven weeks a year. To strengthen and grow these vital relationships, we are expanding our Acquisition Team.

As an Acquisition Executive, you will play a pivotal role in growing our supporter base and driving income to ensure we can continue to provide our essential services. Your role will focus on identifying and engaging with new donors and supporters across a variety of fundraising channels to build strong relationships and encourage long-term involvement with Rainbows.

Location:  Hospice-based.

Hours of work: Monday and Friday 9:00pm – 5:00pm

About the role

Some of the key responsibilities include (but not limited to):

· Develop and implement strategies to attract new donors and supporters, ensuring income growth across various fundraising channels (face to face, direct mail, telemarketing and digital).

· Build and maintain professional relationships with key stakeholders, fostering strong connections to secure ongoing support.

· Work collaboratively with internal teams to align acquisition efforts with wider organisational goals.

· Analyse data and monitor performance metrics to ensure acquisition targets are met, identifying areas for improvement and innovation.

· Further responsibilities in the role of a Acquisition Executive at Rainbows, can be found by downloading the Job Description.

About you

· You have experience in sales, marketing, or public fundraising, with a proven ability to engage and inspire potential supporters.

· You’re an excellent communicator with strong interpersonal skills, able to build meaningful and lasting connections.

· You’re results-driven, with a strategic mindset and the ability to identify opportunities for growth.

· Experience in fundraising or the charity sector is desirable but not essential—what matters most is your enthusiasm, drive, and commitment to making a difference.

Further requirements can be found by downloading the Person Specification

Job Purpose: 

Still in its original Fleet Street location, our historic building retains much of its 1890s character, reflecting over a hundred years of history while providing 21st century facilities. With six floors, St Bride Foundation is a unique and memorable setting for a range of events - lectures, workshops, board meetings, conferences, weddings and other celebrations.

The Operations Coordinator plays a key role in supporting the day-to-day operation of St Bride Foundation, helping to ensure our historic building is safe, compliant, well maintained and welcoming.

Working closely with the Operations Manager and Facilities Coordinator, you'll provide support across facilities management while also acting as a welcoming first point of contact for visitors, tenants and contractors. We're looking for an organised, approachable and proactive individual who enjoys a varied role and is equally comfortable managing administrative tasks behind the scenes as delivering excellent front of house service.

 Key Responsibilities: 

Operational Administration

• Provide administrative support to the Operations Manager and Facilities Coordinator across all aspects of facilities management including planned preventative maintenance programmes and reactive maintenance requests.
• Liaise with Facilities Coordinator to ascertain what jobs can be completed in-house and what needs an external contractor.
• Obtain quotations for maintenance, repairs and improvement works from contractors and suppliers.
• Arrange contractor visits, coordinate access and ensure works are completed to the required standard.
• Ensure contractors provide appropriate documentation, including risk assessments, method statements and insurance certificates where required.
• Maintain records of maintenance schedules, servicing, warranties and contractor documentation.
• Check and process invoices relating to facilities expenditure.
• Maintain accurate records of maintenance logs and supplier information.

Health & Safety Administration

• Support the Facilities Coordinator and Operations Manager in maintaining Health & Safety records and ensure documentation is up to date.
• Support Health & Safety compliance appropriate to a Grade II listed heritage building and its public, commercial and performance spaces.
• Support the administration of statutory inspections, testing and servicing, including fire safety systems, emergency lighting, lifts, electrical testing and water hygiene.
• Assist with the administration of risk assessments, inspections and audits.
• Monitor compliance dates and ensure inspections and certifications are completed on time.
• Assist with emergency procedures, fire safety administration and business continuity documentation.

Front of House & Building Support

• Provide Front of House support, covering reception desk during core hours, welcoming visitors and providing excellent customer service.
• Assist with general queries on email and drop-in enquiries. Receive deliveries, distribute post and manage courier collections.
• Act as a point of contact for building tenants, responding to queries and coordinating facilities requests.
• Assist with room access, keys and general building administration.
• Help ensure shared spaces remain safe, presentable and welcoming.

Digital & Administrative Support

• Support the Learning team with updating of event listings across ticketing platforms and the organisation's website as required.
• Manage the administration of the organisation's online bookshop, including processing orders, maintaining stock records and liaising with customers where required.

General

• Act as an ambassador for St Bride Foundation, upholding its mission to preserve and promote print and design heritage. 
• Engage with stakeholders, including donors, volunteers, and beneficiaries, to strengthen community and fundraising efforts. 
• Support and contribute to initiatives that enhance the Foundation’s impact, such as public engagement events, educational programmes, and collaborative partnerships.
• Complete ongoing staff training to include Health & Safety, compliance and other related topics as required by the organisation. 
• Contribute to the smooth running of the organisation by supporting colleagues across departments.
• Undertake any other duties appropriate to the role.

Essential Qualifications & Experience: 

• Excellent administrative and organisational skills with strong attention to detail.
• Experience coordinating contractors, suppliers or facilities-related services.
• Confident obtaining quotations, scheduling works and maintaining accurate records.
• Good understanding of Health & Safety administration within a workplace environment.
• Strong IT skills, including Microsoft Office 365 and experience using databases or online management systems.
• Experience in the charitable, cultural, or heritage sector preferred.

 Key Skills & Competencies: 

• Good team-working and interpersonal skills, with ability to build effective relationships with a wide range of people.
• Good time-management and organisational skills, with ability to multitask, prioritise and problem-solve.
• Good written and verbal communication skills, with ability to present well in person and on the phone with a polite, professional and approachable manner, and an outgoing approach to customer service.
• Ability to self-motivate, use own initiative and maintain attention to detail while working under pressure.
• A positive, proactive and professional attitude, with a willingness to adopt a flexible and adaptable approach to day-to-day workload.
• A passion for the arts, heritage, and education, with a strong commitment to the Foundation’s vision and values. 

Organisational Values & Expectations: 

• Promote and uphold St Bride Foundation’s commitment to cultural preservation, lifelong learning, and community engagement. 
• Work collaboratively with colleagues, volunteers, and external partners to support the Foundation’s charitable objectives. 
• Uphold ethical standards and best practices in charity governance and operations. 

Health & Safety Responsibilities: 

• Promote a safe and inclusive environment for colleagues, volunteers, and visitors.
• Act as a Fire Marshal and Emergency First Aider.

Terms & Conditions: 

• Working Hours: 8 hours per day (including one hour unpaid lunchbreak), five days per week. The role requires you to work at Front of House reception during core hours.

Join London Legal Support Trust and use your communications skills to champion access to justice. Create engaging content, manage our website and social channels, and promote our programmes and fundraising events. We are looking for an organised, creative communicator with strong writing, digital and content management skills. This permanent, full-time hybrid role is based in Holborn and offers flexible working, generous leave and development opportunities.

About the opportunity

We are now recruiting for a Programme Coordinator for our schools in London.

• The London Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
• The London Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.

Deadline: Tuesday, 22nd September 2026
Interviews:Wednesday, 30th September 2026
Start date: Ideally, Monday 19th October 2026
Contract and hours: Full time, fixed-term contract until 31st July 2027. A full working week is 37.5 hours.

Duties and responsibilities
 

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
• Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
• Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
• Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.

Person specification 

Qualification criteria:
 

• The right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:
 
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty. 
 

This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.

You will likely be more successful in this role if you have: 
 

• Experience of working with young people and/or project management. 
• Evidence of an interest in education and/or the third sector

Job Title: Operations and Partnerships Coordinator 

Hours: 35 per week (full time)  

Location: London based, home working with regular travel across London 

Contract: Fixed term (until 31 March 2027 - with hope the role will continue beyond March subject to funding)

Salary: £40,535 inclusive of London Weighting (£36,192 national salary) 

About us

Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments. 

About the Faith & Community Development Team

The Faith & Community Development Team supports and strengthens community and faith-based responses to homelessness across England through its national network, partnerships, training, research, funding support and quality improvement work. The team supports organisations to deliver safer, more effective and sustainable services, including shelters, day services, outreach and community hubs. 

About you

We are seeking a highly organised and proactive person. You will have good knowledge of homelessness policy and practice, strong written and spoken communication skills, including report writing, and the ability to collate and present quantitative and qualitative information. You will have excellent digital and IT skills, including Microsoft 365, Excel and Word, with the ability to adopt and apply AI-enabled productivity tools (e.g. Microsoft Copilot or equivalent) to improve ways of working.

You will also be confident in building relationships and working in partnership with shelters, day services, churches, community projects, funders, and other stakeholders. 

About the role

The successful candidate will provide essential operational, administrative and coordination support to the Faith and Community Development Team, working closely with the London Partnerships and Development Lead. They will support smooth service delivery, stakeholder engagement, internal communications, meetings and events, reporting processes, and will act as partnership manager for a small number of projects across London. 

Benefits

• 29 days annual leave, 3 of which are fixed between Christmas and New Year. This is in addition to bank holidays and pro-rata if part time. 
• After 3 years of service you are entitled to one additional day of holiday for each additional year of service, up to a maximum of 5 additional days, pro-rata if part time. 
• We offer flexible working. Not all posts can be made flexible, but where possible we operate core hours of 10am to 3pm, with employees able to flex their working day around these. Any flexibility is at the discretion of the line manager and relevant senior manager. 
• As this role is offered as hybrid, we will provide some financial support to get you set up with appropriate equipment. 
• We offer an employee assistance programme through Spectrum Life, which can be used by you and your family for a range of advice and support. 
• We offer a cycle-to-work scheme. 

How to apply 

If this sounds like the opportunity for you, please read the attached job description and fill out the application form (accessed by clicking 'Apply'), describing your capabilities for each of the numbered points in the person specification. Please note that we do not accept CVs.