Supporter Care Assistant Jobs in Home Based
A fantastic opportunity to join a small friendly charity in the Cotswolds as their Fundraising Manager.
Have you got strategic experience in fundraising, preferably for a charity. We are looking for a dynamic individual to join our team, hitting the ground running.
You will be required to try to fill the defecit each year between income and expenditure, raising
community engagement, grants and bid writing, Wills and Legacies and gaining regular donors, while overseeing a programme of events with an assistant for support?
Fundraising Manager
£38,000 – £41,000 FTE dependent on experience. Reporting to the CEO. Four days, based at Jecca’s House, Chipping Campden.
Responsibilites:
Fundraising – General
- To deliver a continuous fundraising operation to meet the short, medium and long-term revenue needs of the charity as determined by the CEO and Board of Trustees
- Establish and maintain positive relationships across the organisation and an in-depth understanding of the charity’s needs and priorities to ensure your fundraising activity contributes positively
- Development and maintenance of key resources to support our fundraising activity, including case for support, programme schedule and budgets
- To develop corporate sponsorship proposals and be prepared to respond promptly to funding offers and opportunities
- To steward regular donors, ensure they receive appropriate thanks and are kept informed
- Develop strategy to increase number of regular donors through the implementation of a regular giving programme
- Grow and manage the regular donors’ scheme, Payroll Giving, In-Memory giving, and appeals, contributing to the overall fundraising strategy.
- Champion the use of data and insight to drive regular giving, utilising database (Beacon) for effective prospect and donor management
- Monitor, evaluate, and forecast campaign performance, ensuring targets are met and providing reports as required
- Spotting fundraising opportunities and raising awareness of the CHNs work
Fundraising – Trusts & Foundations
- Researching fundraising opportunities which are likely to fund the work of CHN, writing compelling grant applications and building and managing a new business pipeline to deliver year-on-year growth in Trust and Foundations Fundraising income
- Cultivate relationships with prospects and identify appropriate projects or areas of CHN’s work to meet their criteria, developing tailored, persuasive funding proposals
- Deliver first-class grant management – taking responsibility for all requirements of funders including impact reporting, financial monitoring and reporting
- Ensure robust and practical monitoring and evaluation plans are in place to demonstrate the impact of grants you manage and report effectively to funders
Relationship Management
- Provide excellent stewardship and supporter care to regular donors
- Produce and deliver tailored engagement plans to deepen and grow CHN donor relationships
- Build and maintain strong internal relationships across the charity to ensure the delivery of CHN’s obligations to our funders
- Represent CHN at events and networking opportunities as required
Events
- Create plan and oversee and work events with the help of a Fundraising/Community Engagement Assistant
- Line manage Fundraising/Community Engagement Assistant.
General
- Manage and provide relevant training for the Fundraising/Event Assistant/Officer
- Work with the Marcomms Manager and the finance team on the annual fundraising planning process to produce effective budgets and strategies to achieve income targets across all revenue streams
- Create and manage the community engagement strategy and annual plan to maintain and further raise the profile of the charity while protecting brand by acting as the ‘brand guardian’
- Ensure that all activity is compliant with policies and procedures
- Actively keep current with trends in fundraising
Person Specification:
- Proven track record in developing and implementing successful fundraising strategies and campaigns, ideally with at least 3 years experience in the charity sector or demonstrate they have transferrable skills to move into the charity sector.
- Flexibility to work evenings and weekends as the necessary with the nature of the job.
- Demonstrated ability to raise substantial fundraised income and achieve targets
- Effective stakeholder management skills, both internally and externally, previous experience of managing client relationships
- Experience in budget management, reporting, and forecasting
- Proficient research and project management skills
- Strong organisation and communication skills, both verbal and written, to influence, motivate, and persuade donors
- Familiarity with Microsoft Office and CRMs
- Proactive, self-motivated, and adaptable
Community Fundraising and Communications Engagement Assistant
£22,500 to £26,000 (FTE dependent on experience). Responsible to the Fundraising Manager and Marcomms Manager. Two days per week (worked over three days if preferable. Based at Jecca’s House
Responsibilities:
- Assist in the creation, planning, setting up and working at fundraising and community awareness events
- Face to face community work in the form of hosting coffee mornings and fundraising/engagement events
- Face to face collection of raffle prizes etc within our communities
- Poster erection and flyer distribution
- Recording data from events
- Work closely with both managers in the MARCOMMS team
MARCOMMS/Fundraising – General
- To help the Fundraising Manager deliver a continuous fundraising operation to meet the short, medium and long-term revenue needs of the charity as determined by the CEO and Board of Trustees
- Establish and maintain positive relationships across the organisation and an in-depth understanding of the charity’s needs and priorities to ensure your fundraising activity contributes positively
- Monitor, record and evaluate event performance, ensuring targets are met and providing reports as required
- Spotting fundraising and communication opportunities and raising awareness of CHNs work
General
- Integrate with all members of the CHN team to learn the business and gain a full understanding of the charities work in order to communicate this to a wider external audience
- Work with the MARCOMMS team to create social media posts when necessary
- Design posters, tickets and flyers on CANVA or a similar design tool for events
- Help with the community engagement strategy and annual plan to maintain and further raise the profile of the charity while protecting brand by acting as the ‘brand guardian’
- Ensure that all activity is compliant with policies and procedures
- Actively keep current with trends in fundraising
Person Specification
- You will be highly organised, used to working in a fast-paced and autonomous environment and need to be able to plan ahead.
- You will be proactive, flexible, creative, resilient and able to plan ahead.
- Flexibility is key as this role will require evening and weekend work, time will be given in lieu for hours worked in this situation
- Computer literate as there will be database and design tools such as Canva to use
- A team player as you will work with the Fundraising Manager and Communications Manager. Prioritisation is second nature.
- You will be confident using social media, and objective and flexible in the way you use the tools and platforms available.
- Experience using CRMs is desirable but not essential.
- This role can be physical – the successful candidate will be involved in setting up and closing of events which may entail some heavy moving and carrying.
Experience
- Previous experience working in a similar role (assisting with events, fundraising and communications
- customer service experience desirable
An exciting opportunity has arisen for a Retail Sales Manager to join our Retail Fundraising Team. This role will require the successful candidate to work with the Head of Retail, the Retail Sales Manager and be responsible for supporting the development and delivery of a retail strategy, as well as agreed income and expenditure budgets for the charity’s retail operations.
Staff benefits include, shuttle bus, and more… Read more below
Role Requirements
The post holder will line manage the charity’s Shop Managers, supporting them to achieve agreed income targets. Working with colleagues, this role will also be responsible for proposing and then implementing new business initiatives, such as pop-up opportunities, niche offers and promoting online sales within the team as well as monitoring expenditure in line with budget expectations.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Date: To be confirmed.
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
This role is only open to candidates who have Right to Work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Contract type
Permanent - St Giles Hospice Shops
Location
Mere Green
Hours
37.5 Hours (working 5 days out of 7) Fully flexible 8:55am - 5:05pm trading over 7 days
Annual salary
£27,300
Review Date
09/05/2024
As the Community Shop and Online Manager for our flagship store in Mere Green you will lead a team of paid staff and volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have great commercial skills, an understanding of how online selling works and why customer service is key and want to be part of a successful team. Ideally, you’ll have previous retail management experience, be able to demonstrate strong leadership and have the ability to work with and motivate any team.
Reporting into a Regional Manager you will be responsible for ensuring that your store and the online store runs efficiently and delivers a positive financial contribution to the Hospice. You’ll also have the support of a Retail Regional Supervisor, available to provide encouragement, training and development of best practise.
Qualifications
Essential
·Good standard of education in English and Maths
Knowledge and experience
Essential
·Genuine interest in charity retailing/fashion
·Previous retail/charity retail management or supervisory experience
Desirable
·Local community knowledge
·Experience in E-commerce operation, ideally in charity retail
Values
Exhibits our hospice values and behaviours
Skills
Essential
·Proven customer service skills.
·Flexible and be able to adapt to change on a daily basis
·Able to complete physically demanding work in the form of standingfor long periods and moving stock
Desirable
·IT and numeracy – Office365/Share point
Personal Attributes
·Strong communicator
·Good interpersonal skills.
·Good time keeping & strong work ethic
·Conducts themselves’ in a professional manner.
·Good organisational skills
·Inclusive and diverse in their approach
·Empathetic
·Team Player
·Able to work under pressure
·Collaborative
·Ambassador for St Giles Hospice
Other requirements
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
The estate includes 22 shops and e-commerce operation with a turnover of approx. £3.5 million which supports the overall income generation strategy.
The client requests no contact from agencies or media sales.
Acquisitions and Discovery Assistant
Salary Range: £28,333.80 - £33,056.10 per annum
Hours: 35 hours per week
Location: St James’s Square, London SW1
Closing date: 20th May 2024 @ 9:00am
About The London Library
The London Library is one of the UK’s greatest literary institutions, providing a centre of creativity, inspiration, and ideas for 180 years. Well-known members and frequent borrowers have included Charles Dickens, Charles Darwin, George Eliot, Bram Stoker, Rebecca West, Virginia Woolf, Angela Carter, Daphne du Maurier, HG Wells, TS Eliot, Stanley Kubrick, and Ian Fleming. Current writers in membership include Kazuo Ishiguro, Raymond Antrobus, Simon Schama, Hallie Rubenhold, Tom Stoppard, Antonia Fraser, Jessie Burton, and Sarah Waters. Nearly all of its collection of around one million books can be borrowed, it offers a vast eLibrary and invaluable postal loans service. It is a home for everyone who loves the written word.
The Library is a registered charity and championed by its President, Helena Bonham Carter CBE.
About the role
The London Library is looking for an Acquisitions and Discovery Assistant to assist in the acquisition and management of Library E-resources and print resources.
The role includes supporting the successful acquisition and seamless delivery of electronic resources to library users, utilising and maintaining relevant library systems and records; assisting purchasing decisions and supporting licensing, ordering and payment processes; verifying access, liaising with suppliers & Library IT, and ensuring correct metadata is presented to users; plus monitoring resource use and collecting data for the evaluation of subscriptions. There is the opportunity to support membership and services, including giving tours to prospective members.
In addition to assisting with the administration of E-books, the role requires processes associated with the management of the print journal collection, including serials and donated materials, such as checking in new issues and ensuring publications are shelved correctly, applying stamps, recording invoices, recording changes in publishers' information and preparing completed volumes of serial parts for binding and checking.
There is potential to grow and develop the role, which will join our busy Acquisitions and Discovery team and assisting with administrative tasks associated with cataloguing along with supporting the Library’s internal Digitisation processes as required.
About you
Flexible and adaptable, with an ability to get on with a wide variety of people, even under pressure, you will have proven experience of working in a Library environment and of basic clerical/administrative routines.
You will have exceptional organisation and communication skills with the ability to convey information clearly and courteously, with a methodical approach to tasks, including physical duties such as shelving.
Most importantly, you will have a passion for your work, literature, reading and writing, and the work of The London Library; to inspire new ideas that create a unique impact on the UK’s literary and artistic output.
We are a friendly, hardworking team and a welcoming workplace. We aim to be as inclusive and equitable as possible and can discuss specific adjustments and access needs to help make this role fit for you.
If you are excited by the opportunity to use your skills to develop The London Library, we would love to hear from you. To apply please visit our website via the link and complete the online application form.
The Library welcomes applications from all sections of the community. All applicants will be considered on the basis of their merits and abilities for the post. Please note we are unable to consider candidates without a current right to work in the UK.
We have an opportunity for a Service Delivery Assistant to join the team based in Ashford, Kent, working 35 hours a week, on a Monday to Friday basis.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in our Ashford, Kent office
What is the role about?
A new project to support survivors of Domestic Abuse named 'SAFER' means we have a vacancy in the Administration Team. Undertaking a range of administration tasks to support the Kent Team in their day to day operations helping people affected by crime. Using a range of databases to enter or retrieve information, communicating with colleagues, the police and other agencies by e-mail and telephone and receiving and responding to internal and external queries and referrals.
You will need:
Our ideal candidate is someone who is resilient, confident, happy to work as part of a team and willing to constantly learn and adapt to new situations. They will enjoy being a part of a busy and varied working environment and can demonstrate an ability to communicate with both colleagues and external partners including investigating officers. They will have strong customer service ethics, be competent in the use of IT skills and know how to use a range of software packages on a PC. Training will be provided in the use of our Case Management System.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Contract Type
Permanent - St Giles Hospice Shops
Location
Kingstanding
Hours
37.5 Hours (5 days out of 7) Fully flexible 8:55am - 5:05pm trading over 7 days
Annual Salary
£23,166
Review Date
09/05/2024
As a Community Shop Manager for St Giles Hospice you will lead a team of paid staff and volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have great commercial skills, an understanding of why customer service is key and want to be part of a successful team. Ideally you’ll have previous retail management experience, be able to demonstrate strong leadership and have the ability to work with and motivate any team.
Reporting into a Regional Manager you will be responsible for ensuring that your store runs efficiently and delivers a positive financial contribution to the Hospice. You’ll also have the support of a Regional Supervisor, available to provide encouragement and development of best practice.
The estate includes 22 shops and e-commerce operation with a turnover of approx. £3million which supports the overall income generation strategy.
Knowledge and experience
Essential
·Good standard of education in English and Maths
·Genuine interest in charity retailing/fashion
·Previous retail/charity retail management or supervisory experience
Desirable
·Local community knowledge
Values
·Exhibits our hospice values and behaviours
Skills
Essential
·Proven customer service skills.
·Flexible and be able to adapt to change on a daily basis
·Able to complete physically demanding work in the form of standing for long periods and moving stock
Desirable
·IT and numeracy – Office365/Share point
Personal Attributes
·Strong communicator
·Good interpersonal skills.
·Good time keeping & strong work ethic
·Conducts themselves’ in a professional manner.
·Good organisational skills
·Inclusive and diverse in their approach
·Empathetic
·Team Player
·Able to work under pressure
·Collaborative
·Ambassador for St Giles Hospice
Other requirements
·Valid driving licence
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
The client requests no contact from agencies or media sales.
Health and healthcare policy are complex matters which are constantly evolving. With so many cross-specialty issues affecting the whole of the medical profession, it is the Academy’s role to ensure a united voice is heard by policy makers and key decision makers. We are seeking a project manager to join our friendly, diverse and talented team working at the heart of national healthcare policy. The National Clinical Assurance Group provides independent advice and assurance to NHSE on developments around the clinical content used for NHS pathways, ensuring that patients receive the best care for their condition. As project manager, you will lead the project to ensure that NHS pathways are independently assured by clinicians who are leaders in their field.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Samaritans is on a mission to make a profound impact on suicide prevention, and they need your expertise to drive their philanthropy programme to new heights. With a small yet promising portfolio of supporters and donors, they are poised for growth, fuelled by a national rise in wealth and philanthropy. Annual income is around £500K with donations typically at 5 figure values.
The ambition is to grow the programme sustainably in the long term but also ensure the target is met in 2024-25. This year will be about proactive engagement with a wide range of potential supporters, developing programme infrastructure and securing mid-value donations to build the pipeline from the ground up. In year two they hope to drive up gift volume and value.
The Senior Philanthropy Manager will line manage the Philanthropy Officer, supporting their development and fostering an overall culture of collaboration and high performance. The role will also personally cultivate and steward relationships with new and existing major donors, and work collaboratively on a programme of stewardship and cultivation events.
There is a huge amount of potential for this income stream, and with the right Senior Philanthropy Manager, the portfolio could really fly.
Key responsibilities
- Manage, develop and lead the Philanthropy Officer
- Manage a portfolio of existing donors, deepening their relationship with the charity and upscaling gifts
- Develop a healthy pipeline of new donors, managing prospects with a view to increasing gifts
- Lead the strategic planning for the major donor programme
- Develop an events programme for cultivation and stewardship of donors
Essential criteria
- Substantial experience of, and a strong track record in, major gift fundraising
- Experience of personally soliciting 5-6 figure gifts from major donors
- Experience of successfully managing end-to-end major donor relationships
- Good leadership skills with experience, or transferable experience, of line management
Expert recruitment for fundraisers and charities.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Mental Health Matters Wales is one of Wales’s leading mental health charities. We are an ever-growing charity with big ambitions. We need a wide, diverse and range of experience and skills in our team. Our team members are our number one resource. We do our upmost to ensure individuals feel respected, valued, and cared for, by enabling career success through the provision of unique opportunities to thrive and foster an inclusive workforce which embraces our shared set of core values based on character, relationships, and giving back to the communities where we work.
If this sounds like an organisation you would like to join and become part of a dynamic staff team to lead the way in supporting the improvement of social, emotional and physical wellbeing needs of the population across communities in Wales, then Mental Health Matters Wales is the organisation for you!
The PPASS service aims to improve and enhance the West Glamorgan regional advocacy network by creating a new form of peer advocacy and peer support for parents who are going through the child protection process, statutory assessment and/or the looked after children system within the Neath, Port Talbot and Swansea area.
Main duties
⦁ To provide an advocacy service for parents who are going through the child protection process, statutory assessment and/or the looked after children system
⦁ Provide advocacy support, to clients which may include accompanying clients to meetings, or support in writing letter to represent and/or negotiate on their behalf as requested.
⦁ To work in such a way as to encourage clients to self-advocate as much as possible via training/coaching/rehearsing
⦁ To provide clear information to enable clients to understand their rights and to make informed choices on options available to them
⦁ Undertaking promotional activities across West Glamorgan to promote the service in line with an agreed promotional plan.
⦁ Attending various meetings as requested by the council which may relate to promoting, reviewing and evaluating the service.
⦁ To make and maintain secure, accurate and confidential case records
⦁ To maintain contacts in the community
⦁ Work alongside the peer support workers to provide a wrap-around service for the clients.
In conjunction with the manager actively develop and maintain links with other advocacy groups within Neath, Port Talbot and Swansea.
For more information, please visit our section on our website to download a recuriment pack
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
WHO WE ARE
We are a leading mental health charity on a mission to support Londoners with mental health challenges find and remain in good employment as part of their mental health recovery journey. We have been changing lives for almost 30 years and we have just secured a large contract, submitted in partnership with Shaw Trust and Smart London, to provide Employment Advisors to support NHS Talking Therapy teams across West London. This is therefore an incredibly exciting time to join a thriving organisation at the beginning of an innovative mental health support service.
THE OPPORTUNITY
We are now inviting suitable candidates to apply for the role of Senior Employment Advisor. We need to swiftly build a team of around 20 Employment Advisors and Senior Employment Advisors, so there are multiple opportunities available to applicants. These roles will be guided and supported by a Service Lead, as well as Twining’s established and experienced Senior Leadership Team and Trustees.
THE OFFER
In return we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also practice what we preach in terms of creating a positive working environment to support our own employee’s wellbeing.
Working format – based at NHS Talking Therapy sites, as well as some possibility of working from home
THE ROLE – SENIOR EMPLOYMENT ADVISORS
Senior Employment Advisors (SEAs) will manage a team of Employment Advisers to provide supervision, training, caseload management, and role modelling best practice approaches to job retention. The SEA will play a pivotal role in managing a high-quality service that meets the exacting standards of our commissioners and delivers positive outcomes for service users.
Providing vision and direction, you will lead the development of our network of relationships, building capacity and ensuring the success of our job retention services across all providers. Making sure our clients receive the best service to meet their needs, you will be comfortable in managing contracts against our agreed service objectives and performance outcomes. Uppermost in your mind, will be building strong collaborative working relationships in your community with our partners.
This role would ideally suit someone experienced in employment support and managing a small team, however, we will consider applicants with transferable skills from relevant fields (e.g. psychology, counselling, human resources or recruitment).
SENIOR EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES
1. Manage a high performance, quality-driven service. You will be required to lead by example in line with our values, motivate the team and demonstrate best practice principles of delivering a job retention service. This will include managing direct reports and working alongside managers and frontline staff and members of partner/commissioner organisations.
2. Deliver a role with a dual responsibility to clinical partners/therapeutic services and Twining, while complying with Twining’s internal procedures and all relationships, both internally and externally.
3. Monitor and manage performance of the Employment Advisors (EAs), carry out monthly 1-2-1 meetings, quarterly performance appraisal reviews, managing the full spectrum of employee relations issues, the wellbeing of your staff and guiding EAs both individually and collectively on the achievement of individual and team performance targets.
4. Manage a small caseload advising and supporting clients to address problems in the workplace to help them return to work, remain in work, or find new employment.
5. Submit accurate, timely monthly reports to the Service Lead and any other management information requested on the performance and delivery of the service.
6. Produce regular monitoring reports for external stakeholders, including commissioners.
7. Create a culture of continuous improvement, taking ownership for problems, adopting forward thinking strategies for improvement in everything we do and take the lead on making change happen.
8. Identify barriers for service excellence and work with internal and external stakeholders to implement solutions to ensure a high-performance service.
9. Identify, devise and lead on the training needs of staff and arrange appropriate training to support with continuous professional development.
10. Support the design and delivery of in-house staff training and development (including facilitating peer learning and best practice).
11. Lead on presentations, network meetings, site meetings or any other people-facing activity required of the service.
12. Coordinate the work of EAs to build relationships with local employers to access the hidden labour market, external agencies and delivery of job seeking groups.
13. Provide solution focused monthly supervisions and case management for each EA as well as those with other providers/partners.
14. Guide, mentor and coach the EA team to deliver on objectives that will assist in helping a programme participant to return to work and decrease the likelihood of further absence in the future.
15. Ensure that client satisfaction is a high priority in everything we do and facilitate a range of opportunities for them to feedback on the service whether through surveys, interviews or other platforms and use the information gained to review and develop the service.
16. Involve service users in co-production of service developments where possible.
17. Meet with line managers from partner organisations to discuss and agree priorities and work plans.
18. Attend network meetings, or other partnership working and team meetings, as appropriate.
19. Develop relationships with local employers in order to promote good practice approaches to managing mental or physical health in the workplace.
20. Develop relationships with a range of external agencies that help individuals to achieve their employment goals.
21. Perform other tasks as required by your manager.
The role holder must also:
1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.
2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.
3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
4. Receive regular supervision and training to meet individual, team and organization’s needs.
5. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
6. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.
This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager.
The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.
The client requests no contact from agencies or media sales.
Main Purpose of the Role:
Royal British Legion Industries Ltd. (RBLI) is both a charity and a company limited by guarantee. The trustees of RBLI are therefore responsible for oversight of the organisation under both charity and company law. They are they legal directors, as determined by company law and the Articles of Association. The day to day running of RBLI is the responsibility of the Chief Executive and the Senior Leadership Team (SLT). This role, which reports to the Director of Governance, Compliance & Business Systems, supports the board of trustees and the SLT in all areas of governance.
Overview of the Role & Team:
RBLI is a diverse and complex organisation, with divisions that cover social care, property management, estates management, welfare and employment solutions, manufacturing, and marketing / fundraising. There are also several support functions including people and culture, finance and performance, business systems, and risk and compliance. This role is an essential part of the change process currently ongoing across RBLI.
The team is overseen by the Director of Governance, Compliance and Business Systems. Key working relationships include the board of trustees, the SLT, Assistant Directors, the Strategic Assistant, the wider Governance & Compliance Division, and the support functions.
Your Key Responsibilities:
Governance:
- Oversight of all board and sub-committee meetings, ensuring there is an efficient and effective structure to achieve organisational objectives including the review and maintenance of all terms of reference.
- Compliance with internal KPIs in relation to issue of board and sub-committee papers.
- Oversight of all matters arising and actions.
- Support the induction process for new trustees.
- Support the board and committee effectiveness review.
- Submission of all statutory returns.
- Ensuring compliance with the Companies Act and the Charities Act.
- Oversight of any governance related returns.
- Oversight of key RBLI registers such as Declaration of Interests.
- Oversee submission of documentation during the annual audit process.
Company Secretarial:
- Responsible for planning and managing the annual cycle of meetings for the board and sub-committees, including maintenance of the forward plans and agendas.
- Taking minutes of the boards and sub-committees (shared responsibility).
- Oversee the logistics for the meetings.
- Responsible for planning the AGM.
Legal and Assurance:
- Monitor compliance with relevant statutory and regulatory requirements, proving advice to SLT and members of staff as necessary.
- Oversight and communication of all compliance policies such as Conflicts of Interests and Gifts & Hospitality.
- Supporting the Director of Governance, Compliance & Business Systems to deliver the assurance and compliance programmes.
Risk Management:
- Managing the insurance process in terms of:
- Collating information in relation to claims
- Submitting claims information
- Supporting the Finance Team in the annual insurance renewal process
Personal Attributes:
- Excellent attention to detail and high degree of accuracy
- Ability to work under own initiative and effectively prioritise work / balance competing demands
- Ability to build and maintain effective working relationships
- Commitment to equity, diversity and inclusion
Requirement for the Role:
Essential:
- Professional qualification in relevant area e.g. accountancy, governance, risk, legal
- Extensive experience in a governance role within a charity or similar organisation
- Experience of working closely with trustees, directors, and senior leadership
- Extensive experience of minute taking
- Advanced IT skills in areas such as Word, PowerPoint, Teams, Zoom, Outlook
- Excellent organisational skills
- Excellent communication and stakeholder management skills
Desirable:
- ICSA or similar qualification
- Good understanding of Company Act requirements
Benefits:
25 days annual leave + bank holidays, a Group Flexible Retirement Plan and Life Assurance.
This role will be subject to a BASIC DBS check.
To Apply:
If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement. RBLI is an equal opportunities employer.
RBLI is an accredited Disability Confident Leader. We guarantee to interview disabled applicants who meet the minimum criteria for the role. If you consider yourself to have a disability and would like more information of how to apply for the above role under our disability confident scheme then please visit the RBLI website for more information.
* RBLI reserves the right to remove a vacancy at any time prior to the published closing date
NO AGENCIES
The client requests no contact from agencies or media sales.
Senior Social Media Officer
Are you passionate about social media and have experience of managing content across a range of platforms?
Sue Ryder is looking for a Senior Social Media Officer to join the Digital Team, to manage our portfolio of social media accounts and develop the charity’s channels to showcase the importance of our end-of-life care and bereavement support.
The Role
Reporting to the Social Media Manager, the role works closely with colleagues across the charity including fundraising, health & social care, and retail. Our social channels play a key role in providing support to people who are struggling with grief, as well as being an important engagement tool with our supporters. The role will be responsible for the content creation and planning across our accounts, including content around grief and bereavement, as well as taking ownership of key paid social campaigns.
Key Responsibilities:
· Content planning for our local channels and leading on social media activities for fundraising events, PR campaigns and other projects.
· Creating content with a story-led approach including copywriting and developing visual assets for our national and retail accounts including Facebook, Instagram, Twitter/X, LinkedIn and TikTok.
· Manage the response matrix for our social media moderation and escalation processes in line with organisational safeguarding procedures.
· Moderation cover for the Online Community and deputise for the Social Media Manager in meetings/project groups. Supervise the Social Media Assistant through proofreading, monitoring and delegating tasks.
· Gather data and insights to develop reports with actionable recommendations.
· Plan and implement paid social campaigns for fundraising events throughout the year.
· Provide training and support for colleagues in social media best practices.
About You:
· Experience in planning and coordinating social media content for different platforms
· Highly proficient digital copywriter with excellent attention to detail
· Intermediate level of Photoshop or Canva skills
· Experience creating and editing high-quality videos for social media and mobile
· Experience of using GA4, Looker Studio and Excel to build reports
· Ability to create, manage and optimise paid-for social media campaigns
· Excellent organisational skills and ability to efficiently work across a multi-disciplinary team to prioritise projects and content
· Experience of monitoring social media out of hours
Competitive Benefits Package
· 27 days holiday rising to 33 with length of service plus bank holidays
· Company pension scheme
· Staff discount with thousands of retailers
· Refer a friend scheme - £250
· Enhanced maternity, paternity and adoption pay
· and lots more. Please visit our careers website for the full list.
Closing date: 27th May
Interview date: We are interviewing on a rolling basis
Please note we reserve the right to close the vacancy early if a sufficient amount of candidates is received
We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments.
An initial call will be arranged prior to invitation to interview
If you want more than just a job. We want you. Join the team and be there when it matters.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Governance and Compliance Lead will be a key member of the organisation's senior management team, responsible for providing strategic advice and support to the Trust Board and the Chief Executive on governance matters, legal compliance, and risk management. This role will involve leading the development, implementation, and monitoring of organisation-wide policies, systems, and processes, including those related to human resources. The Governance and Compliance Lead will also support the Chief Executive with risk management policy and reporting.
We're seeking a candidate who possesses:
- Excellent organisational skills and attention to detail.
- Strong interpersonal skills to connect with various stakeholders.
- Confidence to provide advice at a senior level.
- Proficiency in planning, analysis, and evaluation.
- Ability to manage workload effectively, in consultation with the Chief Executive.
- A flexible, positive, and solution-focused attitude.
- Understanding of organizational governance principles.
- Familiarity with trust boards/governing bodies and their operations.
- Confident and proficient in Microsoft 365 (Excel, Word, Outlook, SharePoint, etc.), with a willingness to learn other applications as needed.
- Awareness of safeguarding concerns for organisations working with children and young people.
- All candidates must provide a DBS certificate (or undertake a check on appointment) and be part of the update service.
The client requests no contact from agencies or media sales.
LGBTQ+ Heritage Project Worker
Responsible to: Communications and Engagement Manager
Hours: Full time 37 hours (job-share considered)
Salary: £23,100
Based: Remote, with direct work in Milton Keynes
Contract: Fixed term for 1 year
Closing Date: Friday 17th May
Q:alliance provides support, information and representation for the LGBTQ+ people who live, work and play in Milton Keynes and Bedford. We have detailed knowledge of the issues and challenges that organisations and individuals face locally. It’s our goal to create more safe spaces and resources to ensure the LGBTQ+ community is well represented and supported.
This exciting new role will help deliver the directives of a history and heritage project funded by the Heritage Lottery. The project will support the erudition of LGBTQ+ heritage in Milton Keynes, advancing local communities’ understanding of Milton Keynes’ LGBTQ+ history and inspiring a commitment to encapsulating, celebrating, and feeling connected through shared heritage. This post will be key to extending our reach into seldom asked communities, as well as securing relationships with founding community members. This role will support our Communications and Engagement Manager to develop safer spaces for LGBTQ+ local communities through collaboration with partner agencies and delivery of LGBTQ+ cultural competency training to a range of stakeholders involved in the wider project.
You will work cross-departmentally and participate in effective monitoring systems to ensure robust reporting.
Main Responsibilities
• Project Development - Develop and implement the directives of the funded project, supporting key partners in their collaboration with Q:alliance. Communicate project aims with communities and stakeholders and establish meaningful engagement in the concept of encapsulating heritage and celebrating differing LGBTQ+ identities in Milton Keynes. Support the gathering of audio histories and the collection and succession of community artefacts through the archive. Evaluate and analyse impact.
• E-book creation – Support the Communications and Engagement Manager on the development of an E-book to capture the outputs of the project, including key heritage findings and personal stories.
• Event coordination – Plan, organise and support the delivery of history clubs in line with the project plan, ensuring accessibility for a wide range of invested community members. Support the curation of associated exhibition events.
• Stakeholder and community engagement – Work with the Communications and Engagement Manager to plan engagement and outreach activities in line with the directives of the funded project. Forge and support enduring relationships with key partners, strengthening our commitment to building an alliance of cross-sector compassionate advocates for the LGBTQ+ community in its diverse forms.
• Training – Support the development and delivery of LGBTQ+ cultural competency training to a range of stakeholders involved in the project.
• Data capture and intelligence - Support Q:alliance’s commitment to sustaining a contemporary data and monitoring mechanism, guaranteeing we can deliver thorough evaluations of our services and competent feedback to our funders and stakeholders on the efficacy of our work.
Skills and Experience Expertise
• Experience of project management and/or community engagement
• Experience of training and/or education delivery
• Excellent planning, organisation and administrative skills
• Experience of the voluntary sector Communication
• A flair for adapting communication techniques dependent on context and audience
• Ability to use negotiating and persuasion skills to resolve issues and spotlight community needs
• Aptitude for inspiring others to engage in community needs-led project directives Behaviours
• Skills in forming constructive working relationships with colleagues and stakeholders at all levels
• A demonstrable track record in effective public engagement
• Passionate about equality and the rights of LGBTQ+ people
• An ability to listen with empathy to the views of communities and team members
• Competence to work on own initiative and demonstrate forward thinking
• Model conduct essential for successful teams, such as reliability, honesty and courage
Desirable
• Event planning experience
• Experience in arts and/or exhibition curation
• LGBTQ+ lived experience
What you’ll bring to the team
You will serve as a prominent point of contact for the LGBTQ+ Heritage Project and encourage long-term advocates of our organisation and the community’s engagement in history, heritage and legacy work. You will elevate the team’s commitment to the funded project, providing concentrated time and resources to ensure its success. You will improve the ways in which our team communicates and responds to the needs of seldom heard members of the LGBTQ+ local community, inspiring innovation in our engagement with heritage concepts.
The Project Assistant will have responsibility for the following documents.
• Heritage Lottery Grantee Monitoring documents and final report
• Monthly reports to the Communications and Engagement Manager
Closing Date: Friday 17th May 2024
Interview Date(s): Thursday 23rd & Friday 24th May
Please note: CVs and Cover Letters will not be accepted for this position. An application form sent to the specified recruitment email address is requested.
To create and nurture a safe and thriving LGBTQ+ community in and around Milton Keynes, where everyone is empowered to be their true selves.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Community Navigator (Mental Health)
Post no: 593
Salary: £24,667.47 per annum
Contract: Permanent
Hours: 37 hours per week, Monday to Friday
Location: Eaglestone Health Centre, Milton Keynes
This role is an opportunity to work for Mind BLMK as part of the Milton Keynes NHS mental health service for someone with experience working in health, social care or information and advice, in direct contact with service users.
Working alongside colleagues from Central Northwest London Foundation Trust (CNWL) this role will provide referral management to and from Secondary Services. This will include signposting patients to statutory services including talking therapies and wider community based & voluntary sector support.
The Community Navigator will work as part of the team to deliver on the aims and objectives of the Mental Health Hub whilst representing the Voluntary and Community sector with the NHS.
Service Delivery
- Work within the NHS Mental Health SPA (Single Point of Access) Team to review and process referrals received from GP Practices and other sources including those to be subsequently triaged and assessed by mental health practitioners.
- Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
- Support the hub to signpost patients and direct them to appropriate services including secondary care, the local Voluntary and Community sector services and activities that support the patients’ wider determinates of their mental health and wellbeing.
- Answer calls, ensure sufficient phone cover, respond to messages/voicemails, provide administrative support to the Mental Health SPA for all services and deal with queries in a sensitive and timely way liaising with clinical or team lead as is appropriate.
- Monitor service inboxes during core office hours, responding to any queries professionally providing helpful information.
- Monitor and action tasks within SystmOne and maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
- Build good working relationships with the voluntary and community sector, relevant services and activities to ensure signposting pathways are kept up to date as well navigating and developing the setup of new signposting pathways through networking.
- Provide clinical and non-clinical information in appropriate chronological templates to other services.
- Carry out health and safety responsibilities as directed by Managers in line with Mind BLMK’s H&S policies, procedures, and guidance (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises).
- To bring VCSE experience, knowledge and culture into an NHS team.
Entitlements/benefits:
- 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Optional Health Plan
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm on Thursday 2 May 2024
Interview: TBC
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.