Supporter Care Data Coordinator Jobs in Bristol

POST  

Victim Support Casework Coordinator 

RESPONSIBLE TO

ISVA: Manager of Support Services 

RESPONSIBLE FOR

Victim Support Casework Team

SALARY & HOURS OF WORK

Salary: £31,000 FTE, £24,800 pro-rata

This is a 0.8 per week post.  Specific days to be agreed on appointment. NUM are open to discussions around flexible working patterns to ensure a positive work/life balance. Operational hours are Monday-Friday 9am-5pm

Holidays: Annual leave entitlement is 31 days FTE including public and bank holidays. This will be pro-rata for your contracted hours.

LOCATION OF THE POST HOLDER 

You will be remote working and will be provided with the equipment and tools required to deliver this work. You will need a secure environment and access to a stable internet connection. You may be occasionally required to travel to the NUM head office at Unit 209, 46-50 Oldham St, Manchester, M4 1LE but all your costs will be covered by NUM.  On Occasion, you will be required to travel anywhere within the United Kingdom but shall not be required to work outside the United Kingdom for any continuous period of more than one month.

About NUM: 

National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations.

We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by victims/survivors to cope and recover from crimes they experience in the ways they choose. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.

ROLE AND RESPONSIBILITIES

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a coordinator to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Coordinator is responsible for maintaining high standards for all digital, individualised and in-person support provided by the case work team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support case work. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the case work team and ensure that everyone works to their strengths, and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Wellbeing Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day team tasks include, but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, Managing resource and rota’s including leave and absences, Delegation of task where appropriate to the casework team

• Audit overview and quarterly reporting to Manager of support services with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/ internal. Discuss any issues of take aways with the Manager of support services

• Communicate with other work streams and projects at NUM through coordinators meetings and share changes in process from the CEO and management team.

• Leading 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, Motivating the team and Resolving conflict and managing team dynamics (with support where needed)

• Onboard new members of the team

• Cover some duties when the Manager of Support Services is out of office

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• Experience of dealing with internal and external complaints and having difficult conversations.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other peoples workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS, google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable Skills and Experience

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

How to Apply

Please send a CV and cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job by 12pm (UK time) on Friday 15th December.

Interviews will take place on December 22nd. The successful candidate will be contacted on or before the 28th of December. Job start date from the 8th of January 2024 .

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Please note due to the high number of applications expected for this role if you do not hear back from NUM by the 18th of December unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage. 

This is a fixed term position from January 2024 until the end of August 2024.

Please note the closing date for this role is 10pm on Tuesday 5th December 2023.

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The Organisation

ImpactEd Evaluation (part of ImpactEd Group) is an award-winning social enterprise that exists to help evaluate, understand and improve impact in education. In our education system, we invest huge amounts of time, money and energy in different programmes and interventions to improve outcomes for pupils. Yet far too often, we don’t know what is working – and what isn’t. We address this evaluation deficit, helping organisations and schools to better understand what is working to make a difference to the lives of young people. We do this through a combination of hands-on partnership, training and consultancy, and our digital platform which makes monitoring and evaluation quicker, easier and more effective.

Since being founded in 2017, we have grown rapidly. In 2018, we won the Teach First Innovation Award; in 2019, our work was profiled by the Department for Education; and in 2020, we published the largest pupil-facing piece of research into the impact of lockdown, winning the Fair Education Alliance Scaling Award in the same year. Since then, we have expanded to reach over 1000 schools, 80 education organisations and more than 250,000 young people annually. We are a skilled team of over 30 people, supported by a Board with a track record of social impact and educational development.

This year we have expanded to create the ImpactEd Group, which supports purpose driven organisations to make better decisions using high quality evidence. Our strategy is currently being updated to this effect. As a social enterprise moving towards employee ownership, our commitment across all parts of the Group is to empower our partners to make better decisions on behalf of their beneficiaries and empower our team to make decisions on behalf of the organisation.

The Opportunity

We work with both schools and education organisations such as charities, universities and education technology companies (our ‘impact partners’). Our work with impact partners focuses on helping these organisations to develop their impact evaluation methods and deliver evaluations. We divide this work into four different strands: evaluation design, capacity building workshops, use of our School Impact Platform and external evaluations.  This role revolves around the implementation of the School Impact Platform in particular and focuses on some large-scale projects commencing shortly.

We are looking for a candidate who can lead on school onboarding and engagement. This means they have to have knowledge of the school context and how schools work internally as well as be comfortable communicating with different stakeholders in schools. In particular, you would be supporting schools as they are being onboarded onto the platform (meaning setting up their accounts and data collection tools) and follow up with them regularly to ensure good quality data collection is happening. You would work closely with our Impact Partnerships Officer, who will lead on the project, and our platform lead, who will provide support from a technical and product development side. You would need to be strong in written communication and enjoy engaging with schools and answering their queries.

About You

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Understanding of the UK education system including understanding of school data, roles and terminology

• Experience of working within an administrative and/or customer service role.

• High IT literacy (ability to learn how to use new systems quickly)

• Track record of effective process and project management.

Why Us?

As an organisation we care deeply about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our associated commitments to:

• Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working

• Personal excellence: we invest significantly in professional development, including an external mentor for every staff member, an individual CPD budget, and formal and informal training and support

• Mental health and wellbeing: access to health and wellbeing advice and free therapist support

Diversity and inclusion at ImpactEd Group

As a growing organisation we are committed to:

• Becoming increasingly representative of the sector and geographies that we operate in

• Providing a positive experience of work as part of an inclusive culture led by our organisational values

• Maintaining an annual EDI action plan - led by the internal team and supported by a Board sponsor

What to expect from the recruitment process:

• All applications are anonymised until the point of interview

• We use a recruitment system, Applied, which debiases the recruitment process

• We implement a standardised interview template and competencies matrix.

To Apply

To apply, you will be asked to submit your CV and answer 3 work-based scenario questions and 1 motivation question. 

Applications close at 10pm on Tuesday 5th December 2023. Interviews will take place on 12th and 13th December.

Please note:

• This role will be remotely based in not more than 15 minutes drive from either Southampton, Winchester, Bournemouth or Salisbury (Unfortunately we won't be considering any applications for people who do not live in the regions listed here). 
• Applicants must have the right to work in the UK, a full drivers licence and access to a vehicle
• Please apply as soon as possible if you are interested in this role - we will be reviewing candidates on a rolling basis.

About Restless Development

Restless Development is a global non profit agency. We support the collective power of young leaders to create a better world. We are independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We run youth-led programmes to tackle the issues that young people care about the most –  We also run the Youth Collective – a growing network of over 4000 local youth civil society groups and organisations in 185 countries. We are committed to creating an agency that walks the talk on power shifting, using the power shifting checklist, both internally and externally.

Our approach to safeguarding

Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone’s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy.

About the role

We are looking to a Fundraising Events Coordinators within Restless Development’s UK Fundraising team. The fundraising team’s income has grown year on year and there is huge potential to continue to grow this further and create impact at scale.

The Fundraising Events Coordinator will be remotely based, primarily working on the Schools Triathlon programme but also leading one university student partnerships. The Schools Triathlon is the UK’s largest fundraising and sporting event for children aged 7-13. Its aim is to encourage more children into sport while also teaching them the importance of fundraising. Over the years, the events have raised over £3.4m for Restless Development and local charities and over 9,000 children have taken part. We are aiming to deliver 10 events in 2024 and significantly expand the series. Restless Development is also working with five universities who will be taking on the Kilimanjaro and Machu Picchu hikes in 2024. You will be managing one of these accounts, ensuring that the challenge leaders are supported to recruit a team, reach their fundraising targets and ready to take on the challenge of a lifetime! 

We are looking for an energetic team-player, proactive individual with great interpersonal skills who is happy to learn and get stuck in. 

Key responsibilities

1. Deliver high-quality supporter care, supporting Triathletes and their families to register, fundraise and to prepare for their big day

• Throughout September to February, present assemblies in schools in your and nearby counties to inspire school-age pupils to sign up and take part in the Schools Triathlon series, and motivate them to fundraise by delivering a fun and engaging presentation.
• Develop strong professional relationships with various important stakeholders from host schools throughout the year, in person and online;as well as with participating schools through the delivery of assemblies and in comms prior to the event day 
• Use excellent interpersonal skills, to respond to enquiries from parents and guardians on our dedicated Schools Triathlon inbox and mobile phone.
• Be able to adapt your interpersonal and relationship management skills depending on your audience (for example, pupils, parents, school contacts, corporate sponsors, and suppliers)
• Utilise our database and Excel to track and monitor fundraising activities: 
  • identify our top fundraisers to celebrate through socials and other planned activities,
  • identify our zero-pound fundraisers and with the wider team inspire them to raise funds for youth power,
• Manage offline donations at the Triathlon days and website donations to ensure that fundraising targets are met. 

2. Manage the Schools Triathlons communications; including the website, social media channels, email marketing and event day content collection 

• Develop a social media plan to engage Triathlon parents and schools and grow our following, including sharing stories from Restless Development’s programmes. 
• Manage our Triathlon social media pages throughout the year; Instagram, Facebook, Twitter, LinkedIn and YouTube. 
• Innovate and explore appropriate new content and platforms to engage our audience. 
• Lead on the marketing of our Triathlons for future growth by working with our Communications team and external videographers and photographers.
• Manage the design of the triathlete certificates, medals, and merchandise. 
• Develop an event day Restless Development stand and materials to engage families and raise the profile of Restless Development.
• Manage our schools triathlon webpage and update regularly throughout the year.
• Develop an email marketing campaign for the parents/ guardians of the Schools Triathlon participants. 
• Manage the event day content collection for each Schools Triathlon event and create content for local newspapers, host schools and websites 
• Develop a media list and share a press release with each promptly after each event
• Work with our Head of Sponsorship to ensure that our Triathlon sponsors are included in our external communications.

2. Lead on a university challenge partnership 

• Manage one university account we have secured for Mount Kilimanjaro or Machu Picchu in 2024. This includes pitching to confirm RAGs, recruitment to get students to join a hike and fundraising support calls to all participants so that they reach their fundraising targets and deadlines.
• Work with our Tanzania Hub to offer extras for those hiking Mount Kilimanjaro and may want to visit our Restless Development office and meet young leaders we work with.
• Support Challenge Leaders through in-person events and calls to ensure that they have a complete team and feel prepared to undertake their challenge.
• Liaise with a third company party who we have a partnership with and will be delivering the hikes.
• Offer other hikes/treks to corporates and individuals if appropriate.

3. Other 

• Must attend the Schools Triathlons on Sundays from 21 April to 19 May, and other occasional evening and weekend work, for which time off in lieu will be given
• Many of the schools we have relationships with are not accessible by public transport, so it is vital you have access to a reliable roadworthy vehicle. All travel will be reimbursed in accordance with Restless Development’s travel policy.
• Log relevant information onto Restless Development’s database, CiviCRM and use CiviCRM to strategically manage workload and report on KPIs every month.
• Undertake any other duties as requested by the Head of Philanthropy and Partnerships to support the Fundraising Teams joint mission.
• Ad hoc - evening and weekend work with partners or for the wider team, including meetings and events (time in lieu will be given).

Job title: Fundraising Events Coordinator

Location: This role will be remotely based in no more than 15 minutes drive from either Southampton, Winchester, Bournemouth or Salisbury.

Salary: £30,893 per annum

Preferred start date: as soon as possible ( December).

Length of contract: Permanent

Reports to: Fundraising Event Manager

Expected travel: Frequent travel around your county and other areas in the UK for school assemblies and university/school meetings. Occasional evening and weekend work for Schools Triathlon events in April-May and other stewardship events which time off in lieu will be given. Occasional overseas travel to Restless Development Hubs may be possible if of interest.

Other requirements: Must have a full drivers licence and access to a vehicle. Will be required to complete DBS check. 

About you

We are looking for people with the right competencies and skills for the role, and who demonstrate the personal qualities consistent with our values.

Our value: HEART - We are who we serve. We are brave.

• Supports managers to embed a values led culture within their team. Uses values to guide decision making and group actions.
• Is driven to generate ideas which continually improve ways of working, involving others in problem solving. Adapts style to cope with and support others through change.

Our value: HEAD - Delivers Quality. We are 100% professional.

• Strives for continual improvement against individual goals, seeking opportunities to maximise their contribution to team priorities. Supports others to deliver quality and improve their work. Takes ownership for ensuring value-for-money in the areas for which they take partial ownership.
• With guidance, takes ownership for programme elements and/or internal processes.  Considers underlying issues and Restless Values when making operational decisions.

Our value: VOICE - We generate leaders. We are proud to carry the banner for youth-led development.

• Confidently leads programme elements and/or internal processes. Will typically manage one or more junior staff members and is seen as a leader amongst their peers.
• Regularly seeks feedback and evaluates own performance, creating opportunities for personal development. Develops others through proactive sharing of knowledge, skills and opportunities.

Our value: HANDS - We are in it together. We listen and learn.

• Confidently adapts their communication style to suit their audience. Is able to influence others to build shared understanding.
• Seeks opportunities to collaboratively deliver quality against team goals by building strong relationships with colleagues from across the organisation. Works with external partners to maximise mutual benefits.

Skills and experience

Essential

• Excellent interpersonal skills
• Excellent planning, organisational and logistical skills
• Public speaking and presentation experience
• Strong IT skills (inc Excel), strong numeracy skills to process financial data
• Ability to work to deadlines and balance multiple priorities
• Strong IT skills (inc Excel), strong numeracy skills to process financial data
• Ability to manage own time and work autonomously 
• Ability to think creatively and innovatively 
• Full drivers licence and access to a vehicle 

Desirable

• Interest in/ knowledge of international development
• Interest in/ experience planning/delivering events 
• Strong written communication skills
• Ability to manage high performing relationships with multiple stakeholders

Restless Development is an Equal Opportunities employer and welcomes applications from all sectors of the community. Restless Development will ensure that no applicant or staff member receives less favourable treatment on the grounds of gender, sexual orientation, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

What we do for you

Remuneration

We are proud to commit to a transparent global salary scale, ensuring a fair and comparable system of pay across all global locations. In addition to salary, we offer pension contributions and other benefits in accordance with the local Hub.

Values and Culture

At Restless Development, we’re proud that the strength and integrity of our Values has been recognised by staff, young people, donors and others who we work with.  Beyond this, we have a culture of recognising and celebrating both our Values and our global achievements with monthly Values Champions and an annual Values Day.

Work-life Balance

It goes without saying that we work hard at Restless Development. We also recognise the importance of helping staff to maintain a positive work-life balance by offering:

• 24 days annual leave (in addition to public holidays and with an extra day of annual leave given for each full year of service, up to a maximum of 28 days).
• Birthday Leave
• Access to flexible working.
• Generous study leave, maternity, paternity or adoption leave, and other leave allowances.

Professional Development

Restless Development is proud to be an employer who recognises potential and invests in the development of its staff.  We are committed to the professional development of our staff through:

• Empowering opportunities to work on significant projects which stretch and inspire staff – allowing them to develop on-the-job. 
• Regular performance management.
• Training and development opportunities, including supporting our staff to identify mentors both within and outside of the agency.
• Quarterly Staff Workshops for all staff to give and receive agency updates, receive training, and socialise.

Travel and Medical Insurance

When travelling abroad with work, all staff will be covered by Restless Development’s travel and medical insurance.

To Apply

Please submit your CV and a cover letter that provides tangible examples of how your skills, knowledge and experience will support your ability to perform the key priorities outlined in the above job description (using no more than 750 words)

About YCDT

Established as a charity (no 1150197) in 2012, the Young Carers Development Trust our aim is to improve the life chances of young carers by giving them targeted and sustained mentoring support to raise and achieve their educational, personal and career aspirations.

To date, YCDT’s approach has been to work with local young carers’ services to identify young carers with real potential who are unlikely to succeed without targeted support. From 2024 we are launching our brand-new Lottery Community 2-year funded project across South West England so as such, we are seeking the right individual to take the trust forward to our next stage of growth.

This project will extend our work into schools who will be one of the main referral sources for the new mentoring project. Currently, we provide support for up to five years to each young carer but this new project will provide a shorter one-year programme, thus enabling more young carers to access support.

About this role

We are recruiting a Lead Mentoring Project Officer to launch and manage our high-quality 1-year Mentoring Programme that supports young carers aged 14-16 to achieve goals tailored to their needs. Each cohort will be delivered through a combination of 1:1 mentoring and monthly groups with a maximum of 8 mentees and 2 mentors. The programme aims to help the mentees improve their educational attainment, identify routes into further and/or higher education and apprenticeships, increase independence skills, build confidence, access appropriate services, reduce isolation and build resilience. You will work in partnership with the Mentoring Project Officer and under the supervision and guidance of YCDT’s Service Manager.

We are looking for an outstanding candidate who is passionate about supporting young carers to reach their full potential. We do not expect you to have direct experience of mentoring or working with young carers but we do expect you to have empathy, good listening skills and a strong knowledge of the needs and common challenges of young people aged 14-16 with a passion to make a real difference in their lives.

You will be responsible for building and maintaining strong partnerships with community organisations and to generate and maintain steady referrals to the programme. You will be required to assess young carers’ needs and in conjunction with the second Mentoring Project Officer, deliver one-to-one and group support to the mentees, carefully monitoring their progress. Further to this, you will be responsible for responding to safeguarding concerns and maintaining strong professional boundaries.

You will be required to evaluate the progress of individuals, keeping databases up to date and maintain accurate reporting. Due to the nature of the pilot programme, flexibility will be key to success.

You will be one of five members of staff working alongside a team of dedicated volunteers. Being part of a small team, you will get the opportunity to contribute ideas and help shape YCDT as we grow and are supporting more young carers than ever before.

We welcome and encourage applications from people of all backgrounds, particularly those with a lived experience of having caring responsibilities. If you think you have the skills and experience to be one of our new Mentoring Projects Officers, we would love to hear from you.

The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.

Main duties and responsibilities

Partnerships and Referrals

1. To work with schools, local carer services and community organisations to create referral and access pathways into and out of the mentoring programme and to promote the programme as widely as possible.
2. To ensure partners are kept up to date with information about the mentoring programme and are supported to make referrals on an ongoing basis
3. Provided consent is gained, to report back to the referral organisations to highlight progress that is achieved through the mentoring programme as well as any challenges.
4. To set up and deliver regular school outreach sessions to generate referrals
5. To represent YCDT an any relevant external networking meetings

Young Carer Assessments and Support

1. To carry out thorough assessments of young carers referred to YCDT to understand their support needs in order to provide appropriate mentoring.
2. To explain the Mentoring Programme to young carers who may have never heard of the term ‘mentoring’ before.
3. To build relationships of trust with the young carers so that they can inform you of any problems arising within the mentoring sessions and so that you can effectively track their progress.
4. To provide between 4-6 one-to-one mentoring sessions for each mentee.
5. To deliver 6 x monthly group work sessions for each mentee with an anticipated total of 18 cohorts per annum.
6. At the end of each group work cohort to jointly deliver a celebration activity.
7. To transport young carers to and from each group work session and celebration event.
8. To keep in contact with your mentees throughout their mentoring to ensure they are being supported effectively and are happy with their mentoring sessions.
9. With each mentee, to write a support plan upon completing the programme to identify continued community support.

Monitoring and Evaluation

1. To ensure our Lamplight CRM is up to date and has accurate information, including updating case notes and safeguarding concerns in a timely manner.
2. To ensure you and the other mentor complete session reports after each mentoring session and complete an Outcomes Star at the initial assessment, midway through the mentoring and upon completion.
3. To monitor and evaluate the service, including gathering and uploading data from evaluation forms and surveys.
4. To attend regular supervisory sessions with the Service Manager and produce verbal/written reports on the programme as appropriate.
5. To produce a monthly budget report for the project for the Service Manager.

 

Other Duties

1. In conjunction with the Service Manager, organise and deliver an annual Young Adult Carer Aspirations Conference.
2. To jointly design the group work sessions and adapt to feedback as needed.
3. To process all expenses, invoices and receipts in line with financial management systems and adhere to budgets in line with funding requirements and produce a monthly report.
4. To act at all times in compliance with all policies and procedures of YCDT and ensure systems are managed in line with GDPR.
5. To undertake training relevant to the job in order to keep up to date with issues relevant to providing good service for young carers and our partners.
6. To undertake any other appropriate duties relevant to the post.

Location: United Kingdom
Discipline: Quality and Governance
Job type: Fixed Term
Salary: £26,453.45 per annum
Expiry date:
17 Dec 2023 23:59

#Care to join us?

We are looking for a Complaints Co-Ordinator to join our friendly and welcoming team here at Hft, on a fixed term basis. This is your chance to make a real difference to people's lives.

What’s in it for you?

There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and lots of support along the way.

With Investors in People and Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. As a “Gold” standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority.

We offer:

- Annual Leave: 33 days (including 8 days statutory bank holidays
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Long service awards: After 10 years’ service we offer a monetary award.
- Going the extra mile awards: GEMs are a way to say thank you to colleagues, in the form of points through our reward app
- Family friendly policies – part time, annualised and compressed hours
- Pension: Auto enrolment scheme

What will you be doing?

The Complaints Co-Ordinator will be responsible for overseeing the compliments and complaints process and procedures, monitoring the outcomes and complaints reporting.

You will oversee all complaints and the transfer of ownership, following the complaints framework to ensure the complainant receives a good service and a satisfactory outcome throughout the process.

Key responsibilities:

- * To oversee complaints, add to system and monitor stages to timescale.
- * Triage complaints, assign the complaint to an owner pass to the correct portfolio team member to be respond.
- * Extensive knowledge and understanding of the complaint process and procedure to be able to advise relevant parties.
- * Ensure that records of quality and detail steps of the process and outcomes
- * Monitor complaints and inform parties where receiving and dealing with a complaint that poses a potential risk.
- * Complete reports and key performance indicators as required
- * Oversee the complaints system user accounts and maintain the integrity or the permissions and add actions where required.
- * Comunicate positively, effectively and professionally at all times
- * Maintain confidentiality and protection of data at all times.
- * Participate in learning and development opportunities as required
- * To be part of a team that champions a supportive culture to achieve great results.
- * To undertake any other duties or responsibilities commensurate with the post

About you

- You will be able to demonstrate relevant professional experiences and qualifications relating to an administrative or customer service role.
- You will have an understanding of complaints and relating customer service aptitudes
- You will be able to advocate on behalf of internal and external parties to express requirements
- You will have a flexible and reliable approach to your work, with strong organisational skills
- You will have a strong understanding of information governance processes and a commitment to follow and apply all necessary requirements
- You will have the ability to remain calm under pressure and manage urgent situations promptly
- This is a fixed-term role, until 31st March 2024, with the possibility that the role will become permanent. For more information on the role, please refer to the Job Description and Person Specification.

Find your place with us and change lives

STRICTLY NO AGENCIES PLEASE

We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

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REF-209 966

Job description

About YCDT

Established as a charity (no 1150197) in 2012, the Young Carers Development Trust our aim is to improve the life chances of young carers by giving them targeted and sustained mentoring support to raise and achieve their educational, personal and career aspirations.

To date, YCDT’s approach has been to work with local young carers’ services to identify young carers with real potential who are unlikely to succeed without targeted support. From 2024 we are launching our brand-new Lottery Community 2-year funded project across South West England so as such, we are seeking the right individual to take the trust forward to our next stage of growth.

This project will extend our work into schools who will be one of the main referral sources for the new mentoring project. Currently, we provide support for up to five years to each young carer but this new project will provide a shorter one-year programme, thus enabling more young carers to access support.

About this role

We are recruiting a Lead Mentoring Project Officer to launch and manage our high-quality 1-year Mentoring Programme that supports young carers aged 14-16 to achieve goals tailored to their needs. Each cohort will be delivered through a combination of 1:1 mentoring and monthly groups with a maximum of 8 mentees and 2 mentors. The programme aims to help the mentees improve their educational attainment, identify routes into further and/or higher education and apprenticeships, increase independence skills, build confidence, access appropriate services, reduce isolation and build resilience. You will work in partnership with the Mentoring Project Officer and under the supervision and guidance of YCDT’s Service Manager.

We are looking for an outstanding candidate who is passionate about supporting young carers to reach their full potential. We do not expect you to have direct experience of mentoring or working with young carers but we do expect you to have empathy, good listening skills and a strong knowledge of the needs and common challenges of young people aged 14-16 with a passion to make a real difference in their lives.

You will be responsible for building and maintaining strong partnerships with community organisations and to generate and maintain steady referrals to the programme. You will be required to assess young carers’ needs and in conjunction with the second Mentoring Project Officer, deliver one-to-one and group support to the mentees, carefully monitoring their progress. Further to this, you will be responsible for responding to safeguarding concerns and maintaining strong professional boundaries.

You will be required to evaluate the progress of individuals, keeping databases up to date and maintain accurate reporting. Due to the nature of the pilot programme, flexibility will be key to success.

You will be one of five members of staff working alongside a team of dedicated volunteers. Being part of a small team, you will get the opportunity to contribute ideas and help shape YCDT as we grow and are supporting more young carers than ever before.

We welcome and encourage applications from people of all backgrounds, particularly those with a lived experience of having caring responsibilities. If you think you have the skills and experience to be one of our new Mentoring Projects Officers, we would love to hear from you.

The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.

Main duties and responsibilities

Partnerships and Referrals

1. To work with schools, local carer services and community organisations to create referral and access pathways into and out of the mentoring programme and to promote the programme as widely as possible.
2. To ensure partners are kept up to date with information about the mentoring programme and are supported to make referrals on an ongoing basis
3. Provided consent is gained, to report back to the referral organisations to highlight progress that is achieved through the mentoring programme as well as any challenges.
4. To set up and deliver regular school outreach sessions to generate referrals
5. To represent YCDT an any relevant external networking meetings

Young Carer Assessments and Support

1. To carry out thorough assessments of young carers referred to YCDT to understand their support needs in order to provide appropriate mentoring.
2. To explain the Mentoring Programme to young carers who may have never heard of the term ‘mentoring’ before.
3. To build relationships of trust with the young carers so that they can inform you of any problems arising within the mentoring sessions and so that you can effectively track their progress.
4. To provide between 4-6 one-to-one mentoring sessions for each mentee.
5. To deliver 6 x monthly group work sessions for each mentee with an anticipated total of 18 cohorts per annum.
6. At the end of each group work cohort to jointly deliver a celebration activity.
7. To transport young carers to and from each group work session and celebration event.
8. To keep in contact with your mentees throughout their mentoring to ensure they are being supported effectively and are happy with their mentoring sessions.
9. With each mentee, to write a support plan upon completing the programme to identify continued community support.

Monitoring and Evaluation

1. To ensure our Lamplight CRM is up to date and has accurate information, including updating case notes and safeguarding concerns in a timely manner.
2. To ensure you and the other mentor complete session reports after each mentoring session and complete an Outcomes Star at the initial assessment, midway through the mentoring and upon completion.
3. To monitor and evaluate the service, including gathering and uploading data from evaluation forms and surveys.
4. To attend regular supervisory sessions with the Service Manager and produce verbal/written reports on the programme as appropriate.
5. To produce a monthly budget report for the project for the Service Manager.

 

Other Duties

1. In conjunction with the Service Manager, organise and deliver an annual Young Adult Carer Aspirations Conference.
2. To jointly design the group work sessions and adapt to feedback as needed.
3. To process all expenses, invoices and receipts in line with financial management systems and adhere to budgets in line with funding requirements and produce a monthly report.
4. To act at all times in compliance with all policies and procedures of YCDT and ensure systems are managed in line with GDPR.
5. To undertake training relevant to the job in order to keep up to date with issues relevant to providing good service for young carers and our partners.
6. To undertake any other appropriate duties relevant to the post.

   Lead Mentoring Project Officer

   Young Carers Development Trust (YCDT)

   England, United Kingdom (Hybrid)

   £25,000 per year (pro rata)

   Part-time (30 hours per week)

   Contract (2 years (potential to extend subject to funding))

   This is a preview of your upcoming ad, it's not yet visible to candidates. The ad will be posted on 11 November 2023.

   Quick Apply

   Job description

   About YCDT

   Established as a charity (no 1150197) in 2012, the Young Carers Development Trust our aim is to improve the life chances of young carers by giving them targeted and sustained mentoring support to raise and achieve their educational, personal and career aspirations.

   To date, YCDT’s approach has been to work with local young carers’ services to identify young carers with real potential who are unlikely to succeed without targeted support. From 2024 we are launching our brand-new Lottery Community 2-year funded project across South West England so as such, we are seeking the right individual to take the trust forward to our next stage of growth.

   This project will extend our work into schools who will be one of the main referral sources for the new mentoring project. Currently, we provide support for up to five years to each young carer but this new project will provide a shorter one-year programme, thus enabling more young carers to access support.

   About this role

   We are recruiting a Lead Mentoring Project Officer to launch and manage our high-quality 1-year Mentoring Programme that supports young carers aged 14-16 to achieve goals tailored to their needs. Each cohort will be delivered through a combination of 1:1 mentoring and monthly groups with a maximum of 8 mentees and 2 mentors. The programme aims to help the mentees improve their educational attainment, identify routes into further and/or higher education and apprenticeships, increase independence skills, build confidence, access appropriate services, reduce isolation and build resilience. You will work in partnership with the Mentoring Project Officer and under the supervision and guidance of YCDT’s Service Manager.

   We are looking for an outstanding candidate who is passionate about supporting young carers to reach their full potential. We do not expect you to have direct experience of mentoring or working with young carers but we do expect you to have empathy, good listening skills and a strong knowledge of the needs and common challenges of young people aged 14-16 with a passion to make a real difference in their lives.

   You will be responsible for building and maintaining strong partnerships with community organisations and to generate and maintain steady referrals to the programme. You will be required to assess young carers’ needs and in conjunction with the second Mentoring Project Officer, deliver one-to-one and group support to the mentees, carefully monitoring their progress. Further to this, you will be responsible for responding to safeguarding concerns and maintaining strong professional boundaries.

   You will be required to evaluate the progress of individuals, keeping databases up to date and maintain accurate reporting. Due to the nature of the pilot programme, flexibility will be key to success.

   You will be one of five members of staff working alongside a team of dedicated volunteers. Being part of a small team, you will get the opportunity to contribute ideas and help shape YCDT as we grow and are supporting more young carers than ever before.

   We welcome and encourage applications from people of all backgrounds, particularly those with a lived experience of having caring responsibilities. If you think you have the skills and experience to be one of our new Mentoring Projects Officers, we would love to hear from you.

   The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.

   Main duties and responsibilities

   Partnerships and Referrals

   1. To work with schools, local carer services and community organisations to create referral and access pathways into and out of the mentoring programme and to promote the programme as widely as possible.
   2. To ensure partners are kept up to date with information about the mentoring programme and are supported to make referrals on an ongoing basis
   3. Provided consent is gained, to report back to the referral organisations to highlight progress that is achieved through the mentoring programme as well as any challenges.
   4. To set up and deliver regular school outreach sessions to generate referrals
   5. To represent YCDT an any relevant external networking meetings

   Young Carer Assessments and Support

   1. To carry out thorough assessments of young carers referred to YCDT to understand their support needs in order to provide appropriate mentoring.
   2. To explain the Mentoring Programme to young carers who may have never heard of the term ‘mentoring’ before.
   3. To build relationships of trust with the young carers so that they can inform you of any problems arising within the mentoring sessions and so that you can effectively track their progress.
   4. To provide between 4-6 one-to-one mentoring sessions for each mentee.
   5. To deliver 6 x monthly group work sessions for each mentee with an anticipated total of 18 cohorts per annum.
   6. At the end of each group work cohort to jointly deliver a celebration activity.
   7. To transport young carers to and from each group work session and celebration event.
   8. To keep in contact with your mentees throughout their mentoring to ensure they are being supported effectively and are happy with their mentoring sessions.
   9. With each mentee, to write a support plan upon completing the programme to identify continued community support.

   Monitoring and Evaluation

   1. To ensure our Lamplight CRM is up to date and has accurate information, including updating case notes and safeguarding concerns in a timely manner.
   2. To ensure you and the other mentor complete session reports after each mentoring session and complete an Outcomes Star at the initial assessment, midway through the mentoring and upon completion.
   3. To monitor and evaluate the service, including gathering and uploading data from evaluation forms and surveys.
   4. To attend regular supervisory sessions with the Service Manager and produce verbal/written reports on the programme as appropriate.
   5. To produce a monthly budget report for the project for the Service Manager.

    

   Other Duties

   1. In conjunction with the Service Manager, organise and deliver an annual Young Adult Carer Aspirations Conference.
   2. To jointly design the group work sessions and adapt to feedback as needed.
   3. To process all expenses, invoices and receipts in line with financial management systems and adhere to budgets in line with funding requirements and produce a monthly report.
   4. To act at all times in compliance with all policies and procedures of YCDT and ensure systems are managed in line with GDPR.
   5. To undertake training relevant to the job in order to keep up to date with issues relevant to providing good service for young carers and our partners.
   6. To undertake any other appropriate duties relevant to the post.

      Lead Mentoring Project Officer

      Young Carers Development Trust (YCDT)

      England, United Kingdom (Hybrid)

      £25,000 per year (pro rata)

      Part-time (30 hours per week)

      Contract (2 years (potential to extend subject to funding))

      This is a preview of your upcoming ad, it's not yet visible to candidates. The ad will be posted on 11 November 2023.

      Quick Apply

      Job description

      About YCDT

      Established as a charity (no 1150197) in 2012, the Young Carers Development Trust our aim is to improve the life chances of young carers by giving them targeted and sustained mentoring support to raise and achieve their educational, personal and career aspirations.

      To date, YCDT’s approach has been to work with local young carers’ services to identify young carers with real potential who are unlikely to succeed without targeted support. From 2024 we are launching our brand-new Lottery Community 2-year funded project across South West England so as such, we are seeking the right individual to take the trust forward to our next stage of growth.

      This project will extend our work into schools who will be one of the main referral sources for the new mentoring project. Currently, we provide support for up to five years to each young carer but this new project will provide a shorter one-year programme, thus enabling more young carers to access support.

      About this role

      We are recruiting a Lead Mentoring Project Officer to launch and manage our high-quality 1-year Mentoring Programme that supports young carers aged 14-16 to achieve goals tailored to their needs. Each cohort will be delivered through a combination of 1:1 mentoring and monthly groups with a maximum of 8 mentees and 2 mentors. The programme aims to help the mentees improve their educational attainment, identify routes into further and/or higher education and apprenticeships, increase independence skills, build confidence, access appropriate services, reduce isolation and build resilience. You will work in partnership with the Mentoring Project Officer and under the supervision and guidance of YCDT’s Service Manager.

      We are looking for an outstanding candidate who is passionate about supporting young carers to reach their full potential. We do not expect you to have direct experience of mentoring or working with young carers but we do expect you to have empathy, good listening skills and a strong knowledge of the needs and common challenges of young people aged 14-16 with a passion to make a real difference in their lives.

      You will be responsible for building and maintaining strong partnerships with community organisations and to generate and maintain steady referrals to the programme. You will be required to assess young carers’ needs and in conjunction with the second Mentoring Project Officer, deliver one-to-one and group support to the mentees, carefully monitoring their progress. Further to this, you will be responsible for responding to safeguarding concerns and maintaining strong professional boundaries.

      You will be required to evaluate the progress of individuals, keeping databases up to date and maintain accurate reporting. Due to the nature of the pilot programme, flexibility will be key to success.

      You will be one of five members of staff working alongside a team of dedicated volunteers. Being part of a small team, you will get the opportunity to contribute ideas and help shape YCDT as we grow and are supporting more young carers than ever before.

      We welcome and encourage applications from people of all backgrounds, particularly those with a lived experience of having caring responsibilities. If you think you have the skills and experience to be one of our new Mentoring Projects Officers, we would love to hear from you.

      The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.

      Main duties and responsibilities

      Partnerships and Referrals

      1. To work with schools, local carer services and community organisations to create referral and access pathways into and out of the mentoring programme and to promote the programme as widely as possible.
      2. To ensure partners are kept up to date with information about the mentoring programme and are supported to make referrals on an ongoing basis
      3. Provided consent is gained, to report back to the referral organisations to highlight progress that is achieved through the mentoring programme as well as any challenges.
      4. To set up and deliver regular school outreach sessions to generate referrals
      5. To represent YCDT an any relevant external networking meetings

      Young Carer Assessments and Support

      1. To carry out thorough assessments of young carers referred to YCDT to understand their support needs in order to provide appropriate mentoring.
      2. To explain the Mentoring Programme to young carers who may have never heard of the term ‘mentoring’ before.
      3. To build relationships of trust with the young carers so that they can inform you of any problems arising within the mentoring sessions and so that you can effectively track their progress.
      4. To provide between 4-6 one-to-one mentoring sessions for each mentee.
      5. To deliver 6 x monthly group work sessions for each mentee with an anticipated total of 18 cohorts per annum.
      6. At the end of each group work cohort to jointly deliver a celebration activity.
      7. To transport young carers to and from each group work session and celebration event.
      8. To keep in contact with your mentees throughout their mentoring to ensure they are being supported effectively and are happy with their mentoring sessions.
      9. With each mentee, to write a support plan upon completing the programme to identify continued community support.

      Monitoring and Evaluation

      1. To ensure our Lamplight CRM is up to date and has accurate information, including updating case notes and safeguarding concerns in a timely manner.
      2. To ensure you and the other mentor complete session reports after each mentoring session and complete an Outcomes Star at the initial assessment, midway through the mentoring and upon completion.
      3. To monitor and evaluate the service, including gathering and uploading data from evaluation forms and surveys.
      4. To attend regular supervisory sessions with the Service Manager and produce verbal/written reports on the programme as appropriate.
      5. To produce a monthly budget report for the project for the Service Manager.

       

      Other Duties

      1. In conjunction with the Service Manager, organise and deliver an annual Young Adult Carer Aspirations Conference.
      2. To jointly design the group work sessions and adapt to feedback as needed.
      3. To process all expenses, invoices and receipts in line with financial management systems and adhere to budgets in line with funding requirements and produce a monthly report.
      4. To act at all times in compliance with all policies and procedures of YCDT and ensure systems are managed in line with GDPR.
      5. To undertake training relevant to the job in order to keep up to date with issues relevant to providing good service for young carers and our partners.
      6. To undertake any other appropriate duties relevant to the post.

         Lead Mentoring Project Officer

         Young Carers Development Trust (YCDT)

         England, United Kingdom (Hybrid)

         £25,000 per year (pro rata)

         Part-time (30 hours per week)

         Contract (2 years (potential to extend subject to funding))

         This is a preview of your upcoming ad, it's not yet visible to candidates. The ad will be posted on 11 November 2023.

         Quick Apply

         Job description

         About YCDT

         Established as a charity (no 1150197) in 2012, the Young Carers Development Trust our aim is to improve the life chances of young carers by giving them targeted and sustained mentoring support to raise and achieve their educational, personal and career aspirations.

         To date, YCDT’s approach has been to work with local young carers’ services to identify young carers with real potential who are unlikely to succeed without targeted support. From 2024 we are launching our brand-new Lottery Community 2-year funded project across South West England so as such, we are seeking the right individual to take the trust forward to our next stage of growth.

         This project will extend our work into schools who will be one of the main referral sources for the new mentoring project. Currently, we provide support for up to five years to each young carer but this new project will provide a shorter one-year programme, thus enabling more young carers to access support.

         About this role

         We are recruiting a Lead Mentoring Project Officer to launch and manage our high-quality 1-year Mentoring Programme that supports young carers aged 14-16 to achieve goals tailored to their needs. Each cohort will be delivered through a combination of 1:1 mentoring and monthly groups with a maximum of 8 mentees and 2 mentors. The programme aims to help the mentees improve their educational attainment, identify routes into further and/or higher education and apprenticeships, increase independence skills, build confidence, access appropriate services, reduce isolation and build resilience. You will work in partnership with the Mentoring Project Officer and under the supervision and guidance of YCDT’s Service Manager.

         We are looking for an outstanding candidate who is passionate about supporting young carers to reach their full potential. We do not expect you to have direct experience of mentoring or working with young carers but we do expect you to have empathy, good listening skills and a strong knowledge of the needs and common challenges of young people aged 14-16 with a passion to make a real difference in their lives.

         You will be responsible for building and maintaining strong partnerships with community organisations and to generate and maintain steady referrals to the programme. You will be required to assess young carers’ needs and in conjunction with the second Mentoring Project Officer, deliver one-to-one and group support to the mentees, carefully monitoring their progress. Further to this, you will be responsible for responding to safeguarding concerns and maintaining strong professional boundaries.

         You will be required to evaluate the progress of individuals, keeping databases up to date and maintain accurate reporting. Due to the nature of the pilot programme, flexibility will be key to success.

         You will be one of five members of staff working alongside a team of dedicated volunteers. Being part of a small team, you will get the opportunity to contribute ideas and help shape YCDT as we grow and are supporting more young carers than ever before.

         We welcome and encourage applications from people of all backgrounds, particularly those with a lived experience of having caring responsibilities. If you think you have the skills and experience to be one of our new Mentoring Projects Officers, we would love to hear from you.

         The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.

         Main duties and responsibilities

         Partnerships and Referrals

         1. To work with schools, local carer services and community organisations to create referral and access pathways into and out of the mentoring programme and to promote the programme as widely as possible.
         2. To ensure partners are kept up to date with information about the mentoring programme and are supported to make referrals on an ongoing basis
         3. Provided consent is gained, to report back to the referral organisations to highlight progress that is achieved through the mentoring programme as well as any challenges.
         4. To set up and deliver regular school outreach sessions to generate referrals
         5. To represent YCDT an any relevant external networking meetings

         Young Carer Assessments and Support

         1. To carry out thorough assessments of young carers referred to YCDT to understand their support needs in order to provide appropriate mentoring.
         2. To explain the Mentoring Programme to young carers who may have never heard of the term ‘mentoring’ before.
         3. To build relationships of trust with the young carers so that they can inform you of any problems arising within the mentoring sessions and so that you can effectively track their progress.
         4. To provide between 4-6 one-to-one mentoring sessions for each mentee.
         5. To deliver 6 x monthly group work sessions for each mentee with an anticipated total of 18 cohorts per annum.
         6. At the end of each group work cohort to jointly deliver a celebration activity.
         7. To transport young carers to and from each group work session and celebration event.
         8. To keep in contact with your mentees throughout their mentoring to ensure they are being supported effectively and are happy with their mentoring sessions.
         9. With each mentee, to write a support plan upon completing the programme to identify continued community support.

         Monitoring and Evaluation

         1. To ensure our Lamplight CRM is up to date and has accurate information, including updating case notes and safeguarding concerns in a timely manner.
         2. To ensure you and the other mentor complete session reports after each mentoring session and complete an Outcomes Star at the initial assessment, midway through the mentoring and upon completion.
         3. To monitor and evaluate the service, including gathering and uploading data from evaluation forms and surveys.
         4. To attend regular supervisory sessions with the Service Manager and produce verbal/written reports on the programme as appropriate.
         5. To produce a monthly budget report for the project for the Service Manager.

          

         Other Duties

         1. In conjunction with the Service Manager, organise and deliver an annual Young Adult Carer Aspirations Conference.
         2. To jointly design the group work sessions and adapt to feedback as needed.
         3. To process all expenses, invoices and receipts in line with financial management systems and adhere to budgets in line with funding requirements and produce a monthly report.
         4. To act at all times in compliance with all policies and procedures of YCDT and ensure systems are managed in line with GDPR.
         5. To undertake training relevant to the job in order to keep up to date with issues relevant to providing good service for young carers and our partners.
         6. To undertake any other appropriate duties relevant to the post.

Uplift is an organisation that uses research, campaigning, and advocacy to support a just transition away from fossil fuels in the UK on a timeline that is commensurate with a safe climate.  We are currently looking for a Legal Campaigns Lead to help coordinate creative legal advocacy, litigation and public facing campaigns that are driven forward by Uplift and its partners. This is an exciting opportunity to support the movement to phase out fossil fuel extraction.

The Role

As Legal Campaigns Lead, you will coordinate Uplift’s legal campaigns to ensure that our legal advocacy has maximum political and corporate impact during a critical moment in the energy transition. This includes strategic litigation targeting fossil fuel companies and public policy, as well as advocacy focused on reforming key legal frameworks governing oil and gas extraction in the UK. Uplift envisages this litigation to be strongly supported by a communications and campaign strategy, including mobilising public support for the aims of the litigation, high-profile media coverage, and collaboration with campaign partners to increase public and media engagement with litigation. Uplift previously coordinated the Paid to Pollute litigation, which provides an example of the kind of legal campaigning that this role would support. 

Reporting to Uplift’s Legal and Policy Adviser,  you will work closely with Uplift’s legal and campaigns teams to determine the right partners, campaign tools and tactics for each of Uplift’s legal campaigns, and you will be responsible for ensuring that these campaigns are effectively coordinated and executed. You will work with a range of external partners, including campaigning organisations, grassroots activists, and vendors and consultants who can help us deliver on campaign objectives. You will not be required to provide any input to the litigation itself, which will be managed by Uplift’s in-house lawyers and external legal teams. 

The successful candidate will have exceptional project management skills, including for complex projects, and an ability to align and motivate partners to deliver on ambitious timelines and outcomes. Legal experience is not necessary, although a keen interest in climate and/or human rights-related legal advocacy is desirable, and any previous experience with litigation-related campaigning is a significant advantage.  A strong commitment to Uplift's mission and core values is also required.

Core responsibilities will include:

• Support the development of the overall strategy for Uplift’s legal campaigns, including objectives, tactics, partnerships and milestones. 
• Oversee the coordination of legal campaigns, which will include:
  • Helping to identify and build relationships with key partners

  • Developing shared work plans with partners and overseeing the implementation of work plans, including by facilitating meetings and implementing joint project management tools where appropriate.

  • Coordinating with outside vendors and consultants.

  • Tracking the implementation of campaign tactics and keeping partners motivated and aligned around milestones in the campaign strategy, including the ability to sequence outputs appropriately and anticipate and bridge any gaps. 

  • Tracking financial management of campaigns to ensure they stay within budget.

• Managing multiple campaign work plans simultaneously. 

Our ideal candidate will have: 

• Experience in a similar or related role.
• A track record of managing and delivering successfully on complex, multi-partner projects, particularly ambitious communications-heavy campaigns. 
• A strong understanding of effective campaigning, including the inter-play between different campaign tactics. 
• Excellent interpersonal communication skills, including an ability to quickly build trust with partners address and resolve conflicts 
• A high degree of motivation and initiative, and an ability to work relatively autonomously when needed. 
• Exceptionally high standards, and associated qualities needed to work in a dynamic organisation with an ambitious agenda.
• A strong commitment to Uplift’s mission and core values of equity and climate justice. 
• Experience working to support climate or human rights-related legal advocacy is highly desirable, but not essential. 

Benefits: 3% employer pension contribution, Employee Assistance Programme, consideration of flexible working requirements and work/workplace adjustments where required
Starting date: ASAP
Closing date:  11pm Monday 18th December
Proposed Interviews: w/c Monday 8th January 2024

Engagement Lead

We’re looking for a motivated, driven individual to lead our Engagement team in London. You will be passionate about empowering people affected by stroke and working with NHS colleagues to improving stroke care.

Position: S1104 Engagement Lead

Location: Home-based, London. However, occasional travel will be required as part of this role (May include team meetings or other work-related meetings).

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £41,800 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 5th January 2024

Interview Date: 19th January 2024

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The Engagement Lead will report to the Associate Director for London and is responsible for leading our Engagement Team and function in London. You will play a key role in our London Senior Leadership team alongside a service delivery colleague.  You will drive our engagement with colleagues in the London Health and Social Care system and with people affected by stroke.

Key responsibilities will include supporting the London team to:

· Develop and deliver our London Locality plan alongside the rest of our London senior leadership team.

· Lead our relationship mapping and stakeholder engagement approach, supporting the team to act as a system leader.

· Develop and maintain relationships with key stakeholders.

· Lead on the development of the London Involvement Network to support stroke survivors in having a voice in local stroke policy to improve our ability to influence for impactful and tangible improvements. 

· Build our community engagement function by supporting staff and volunteers to develop the Stroke Group network.

· Develop a London community volunteering approach.

· Scope and lead on engagement projects to achieve outcomes in our London Locality plan.

About You

As Engagement Lead, you will have experience of:

· Leading, managing and developing people

· Working in partnership with other organisations

· Working with groups and networks, including on co-production

· Setting and managing budgets

· Systems leadership and influencing principles and knowledge of health and social care systems

To fulfil the role you must be resident in the UK and have the right to work in the UK.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Engagement, Impact and Engagement, Engagement Officer, Engagement Lead, Relationship Coordinator, Community Engagement, Community Engagement Coordinator, Community Engagement Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Community and Events Fundrasising Officer

We are looking for an enthusiastic individual with a can-do attitude to help us deliver our exciting Community and Events Fundraising programme. No previous fundraising experience is required, just an organised individual with a knack for building relationships, a passion for exceptional ‘customer service’ and a drive for uniting communities and raising money for charitable causes.

You’ll work within the charity’s passionate Fundraising and Engagement Team to raise funds to support children and families affected by the childhood cancer neuroblastoma and our vision, for a future where no child dies of neuroblastoma or suffers due to the treatment they receive.

This extremely rewarding role would suit anyone looking to take their first step in their fundraising, marketing or charity career. Don’t think your experience directly aligns? Don’t worry; we’re interested in transferable skills and attitude, so consider and show us how these apply to this role.

Summary of role responsibilities

• To help deliver the charity’s Community and Events Fundraising Programme, including special events, community fundraising, challenge events, individual giving, and fundraising appeals.
• To ensure excellent supporter and donor care and build long-term valued relationships to optimise income generation.

This is a fixed-term role offered on a one-year contract. We are looking for the successful candidate to ideally start in January 2024, but there is flexibility with this.

For more detailed information about the role, charity and team, take a look at the Recruitment Pack.

Recruitment timetable

We aim to follow the schedule outlined below:

Applications opens: 22 November 2023

Applications closes: 10 December 2023, 11:59pm

Shortlisting: 11 December 2023

Interviews: 15 December 2023 (in person in London)

If there are any adjustments that would help you engage with the recruitment process, please let us know.

​We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation.

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.