Job title: Logistics Coordinator
Contract type: Permanent
Starting date: ASAP July-August 2021
Hours of work: 0.8 - Full Time
Location: Anywhere in the UK
Salary: £25,856 FTE per year (£29,423 for those living in London)
Benefits: 5% employer pension contribution, minimum of 28 days annual leave plus Bank Holidays and additional closure days in December
Reporting to: Logistics and Operations Manager

Application deadline: 9AM Wednesday 9 June 2021

Interview dates: 17 and 18 June 2021

About us
We are a charity dedicated to ensuring that people most impacted by injustice are leading campaigns that affect their lives, from better housing to fairer treatment of migrants to LGBTQ+ rights. Our mission is to support people to run effective campaigns that challenge injustice. We do this by running campaign training programmes that help people develop the skills, confidence and community to change things that matter to them. In our trainings, we prioritise people from communities directly impacted by injustice.
Participants might be low-income, working-class people, people of colour, disabled people, LGBTQ+ people and migrants, refugees and asylum seekers.
Our graduates testify before Parliament, organise national demonstrations, change laws and wage important, successful campaigns. They are from diverse and marginalised communities and our evaluation shows that they are developing confidence in their ability to affect change and are making meaningful ‘wins’ towards achieving their aims on a broad range of issues such as; violence in a community, access to public space, fairness in the asylum system, and women’s inclusion and safety in leisure centres.

About the job
We are seeking a Logistics Coordinator who will help us set up and deliver our learning programme for campaigners and trainers. These programmes will be residential, online, community-based and event-based. They will be delivered to individual campaigners, community groups, charitable partner clients. The Logistics Coordinator role is a varied position that gives you an opportunity to work in lots of different ways. Each day is different in this role. One day you could be creating social media materials to recruit new people to our trainings, the next, you could be coordinating venues, catering and transportation for a residential training, or talking to a participant about their access needs and how we can best accommodate them.

Your role is to help ensure that all our participants have a great experience of our learning programmes by recruiting people to our programmes and then making sure that all of their technical, logistical and access needs are met. We are looking for someone who can think creatively about how to best support people (Would it help for people to have a guide explaining how to use Zoom? How can we reach people who have been in the care system to let them know that there is a scholarship available for them to attend our residential?) and someone who has rigorous attention to detail, for example, ensuring that all dietary needs are communicated accurately to the caterer or our complex schedule for processing hundreds of applications to the residential programmes is well coordinated. The tasks you do on any given day may be different, but they are all about making sure participants feel supported, prepared and have what they need to engage with the training. Some work may be outside office hours.

About the team

The successful applicant will join our newly formed Logistics team for programme delivery. Managed by the Logistics and Operations Manager you will be working closely with the different programmes to support participant and trainers needs.

We know there is a huge demand for our work, so are working hard to grow our organisation in a sustainable way. You’ll be a key part of doing that - by helping our colleagues deliver efficient, powerful programmes.

Job Description

• Plan and coordinate logistics for in-person Bootcamp events, including residential trainings, everything from venue, catering, travel, accommodation and supplies to recruiting participants to addressing participant access requirements
• Attend Bootcamp trainings to support the training team and coordinate logistics on site. This will include staying on site overnight for the duration of each of the three Bootcamp residentials (you would be given time off in lieu for this).
• Plan and coordinate logistics for online events, including helping participants learn how to use online platforms, tech support during live sessions, testing new software platforms, sending out equipment and handouts and meeting participant access requirements.
• Ensure online and in-person learning spaces are run effectively - taking into consideration timings/breaks/access to links and passwords/numbers, and ensuring any necessary support is given outside of sessions, for example facilitating test sessions for participants or creating training materials to help participants engage.
• Support the recruitment and selection of participants for Bootcamp trainings, including outreach to potential participants, reviewing applications and conducting interviews and coordinating the work of external selection assistants.
• Ensure access requirements for Bootcamp trainings are identified and participants are worked with to enable them to fully participate
• Feed in to the creation of processes and infrastructure for logistical support
• Coordinate the collection and analysis of evaluation and monitoring of Bootcamp trainings
• Work within an agreed budget for training programmes
• Provide information for grant applications and reports

General

• Develop and maintain objectives and work plans for the roles responsibilities
• Work in a sustainable manner with consideration of the natural environment.
• External customer service: answer the general Campaign Bootcamp phone via Circleloop and check the general email inbox
• At all times adhere to relevant legislation including GDPR
• At all times take personal responsibility for exhibiting behaviours in line with the person specification and the values of Campaign Bootcamp.
• Any other reasonable tasks as directed by your line manager or Leadership Team

Person Specification 

Essential:

Experience of planning logistics for online training events

Experience of planning logistics for in person events

Experience providing logistical and technical support to complex programmes

Experience working within communities impacted by injustice, including low-income/working class people, people of colour, disabled people, migrants and LGBTQ+ people. We are seeking someone who has experience working within these communities either through campaigning or other types of work.

Experience supporting access for participants to take part in online and in person training

Able to communicate clearly and appropriately with different people 

Able to explain features and functions of standard programmes such as Zoom and Gsuite 

Able to work effectively under pressure

Able to prioritise a varied and fast-paced workload and deliver to deadline

Able to take initiative to develop creative solutions to problems as they arise

Ability to work independently 

Be a “people person”, someone who enjoys engaging with new people and is a good listener, as well as a good communicator with patience.

Aware of how systemic injustice operates in our society (i.e. economic inequality, racism and heterosexism) and excited to explore how best to confront these issues in the workplace

Flexible and adaptable to change 

Respond positively to new challenges 

Desirable:

Experience of coordinating the collection of data for evaluation purposes

Able to develop your own work plan and manage it independently

We are seeking a Volunteer Coordinator to be responsible for co-ordinating all of the volunteering opportunities within our Rehoming Centre's operations.

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 9,000 dogs; we never put a healthy dog down.

Our rehoming centres house thousands of dogs each year until they are able to find a loving new home and the success of our centres wouldn’t be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service.

In this role you will recruit, select and induct new volunteers, providing support throughout their volunteer journey with us. As part of the wider Dogs Trust volunteering strategy, you will play a key role in ensuring best practice is followed, achieving high volunteer standards. A strong relationship manager, you’ll build relationships with staff across the centre, the Volunteering Development team and the wider organisation to deliver an excellent volunteer experience. Where volunteers are shared across services, you will liaise with the Supporter Relations Officer, over occasional volunteer support for fundraising activities, the Home from Home Coordinator in support of our home fostering service and, where appropriate, with the local Dogs Trust Charity Shop Managers over any volunteers shared between the shops and the rehoming centre.

The successful candidate will have a good understanding of customer care and the role of volunteers in an organisation, including their integration, management and motivation. You'll have excellent communication skills, both written and verbal, and strong leadership skills with ability to engage and work effectively with large groups of people with varying backgrounds and skill levels. You will also have a positive attitude, methodical approach to work with the ability to work under your own initiative. But above all a passion and commitment to work and the goals of Dogs Trust.

A full, manual, UK driving licence is also required.

To apply for this position, please send your CV and cover letter explaining your interest in and suitability for the role by clicking the APPLY NOW button.

Marine Society and Sea Cadets are seeking to appoint a Supporter Care Officer to join our team based in London (temporarily working from home). You will join us on a full-time permanent basis, and in return, you will receive a competitive salary of £28,000 per annum.

Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK.  The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are seeking a Supporter Care Officer who will be the main point of contact for supporters, prospective supporters and the public. They will need to effectively respond to interactions and enquiries using multiple communication channels (phone, email, letter, social media and text).

Key responsibilities Supporter Care Officer include:

- Manage the administration and use of the Fundraising CRM system
- Maintaining Database records
- Manage and report on Legacy and In Memorium donations
- Supporter Engagement – using a multitude of platforms and channels. Taking ownership of any interactions.

Our ideal Supporter Care Officer will:

- Experience in customer service environment
- Strong degree of computer literacy and strong appreciation for phone, web and databases
- Excellent interpersonal and communication skills
- Excellent planning ability and organisational skills, with strong attention to detail
- Ability to analyse and evaluate data and information
- Computer literacy – good knowledge of Microsoft Word, Excel and PowerPoint, email, internet and experience of in-house databases together with use of web-based information system
- Flexibility – ability to adapt and be flexible in approach to work
- Ability to work unsupervised
- Experience of working with a budget and monitor expenses
- Using contact data base management systems to manage information and working in an office environment to deadlines
- Ability to handle mass mailings including mail merge

In return as our Supporter Care Officer you will receive:

- Pension Scheme
- Life Insurance
- Private Medical Insurance
- Employee Assistance Programme
- season ticket loans
- Eye Care

Closing Date: 16th May 2021
Interviews:  End of May 2021

If you feel you have the skills and experience to become our Supporter Care Officer then please click “apply” below – we’d love to hear from you!

Applications should consist of a CV and supporting statement. Without this, we sadly will be unable to consider your application for this role.

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

The Supporter Care Executive is a key post within the Fundraising team, with responsibility for providing the highest possible care and stewardship to our supporters; ensuring they feel valued, inspired and continue to support us. This role will also work closely with the Database and Insight team on income processing and maintaining the accuracy and integrity of new and existing data on the fundraising database (Raiser’s Edge).

It is essential to the development of Refuge’s service delivery that the post holder is able to respond flexibly to changes in the requirements of this post.  This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 18 May 2021

Interview Date: W/C 24 May 2021

An Basic Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community.

No agencies please - as a charity we work hard to keep our costs down.

For the right person, with the right mindset, working as Noah’s Ark’s Supporter Engagement Officer really should be a formative step in your career. If you’re ambitious about your career, and looking for a charity which can support you in pushing forward in a busy and responsible role, please read on and apply.

Noah’s Ark Children’s Hospice has been on a major upward trajectory in recent years – more children supported, more major hospitals partnered with, and more supporters donating. We’ve transformed from being an enthusiastic start-up, to a serious player delivering major impact. So what next?

Typically around 75% of our income is derived from a relatively small number of supporters who are managed by our Philanthropy Team. We need to diversify our income streams and de-risk the charity’s financial sustainability in the process. As well as acquiring new one-off donors and fundraisers, we aim to build a sector-leading regular giving club with tens of thousands of supporters donating monthly. The financial security provided by this low-risk regular income will enable the charity to expand at scale and ultimately enable an improved quality of life, and death, for many more of the over 2,400 seriously unwell babies and children who could be benefitting from Noah’s Ark’s support.

So, how will the successful applicant to this role play their part?

Firstly, we need to look after our supporters in a highly engaging and reliable way, strengthening their trust of the charity and fostering their loyalty. Relationship fundraising is our team’s bedrock – this will be the perfect environment to hone your supporter care skills. Secondly, we need to harness the power of data. Efficiently managing data will be key to Noah’s Ark’s growth and sustainability – indeed it is an increasingly vital part of any successful fundraising team’s strategy. We have recently appointed two sector-leaders in the supporter engagement/digital space, with excellent experience at some of the UK’s biggest charities. So, again you will be supported and developed by sector leaders.

We are looking for an intelligent, expansive thinker with a high level of determination and rigour. You will relish a busy workload and be able to keep a cool head under pressure. You will be highly articulate, have a positive manner and be very organised. You will welcome professional challenge. Bringing new ideas to life requires gumption and self-belief – you will have both in spades.

Previous experience of supporter engagement or customer services is desirable, as is experience of working with a CRM database. For the right person, we will still consider your application if you haven’t worked with a CRM database before but can otherwise demonstrate your computer literacy, willingness to learn at pace and take on responsibility from the off.

As explained in the job pack (see below), we’re looking to change the way we do things with supporter engagement quite radically. So, if helping a vital cause deliver transformational outcomes for London’s most unwell babies and children, whilst helping to create systemic change to the charity’s fundraising, and learning and developing your own skills at pace sounds like a good next step for you, please do send us your CV and covering letter. 

Closing date is: Monday 10th May but we expect to interview on a rolling basis so early applications are encouraged. 

TPP are delighted to be working with an International charity who are the leading organisation working to create a world where nobody wants or believes we need to experiment on animals. This charity has a history spanning over 100 years, they have achieved so much for animals.

This is an inspiring charity to work for with exciting growth plans.

This role offers some great benefits:

* 12-month interest free season ticket loan
* 25 working days' paid holiday, in addition to Public Holidays'
* Employer's Ethical Investor's Stakeholder Pension Scheme
* Generous training and professional development allowance
* Flexible working hours
* Childcare Voucher Scheme
* Ride-to-Work Bicycle Scheme
* Staff retention policy
* Work life support scheme

As an experienced supporter care specialist, you will lead on the development of supporter care practices and form the front line of the organisation's supporter and customer care.
You will enjoy dealing with a wide and diverse range of people on the phone and you will have excellent administrative skills gained in a customer or supporter-facing environment, including the ability to deal with complex enquiries submitted by telephone, email, social media and post.

As an accomplished communicator your thorough response handling and excellent supporter care will guarantee an efficiently managed supporter and customer care journeys.
You will ensure that the organisation's supporter records, general systems and processes are efficiently maintained.
Your flexibility, energy and professionalism will place you at the heart of the team making you a vital component in the organisation's continuing success.

Some of the Key responsibilities:
1. Be the first point of contact for existing and new supporters by providing a professional supporter and customer care service ensuring that all telephone, email, social media and postal donations, information requests, queries or complaints are answered, processed, fulfilled and published appropriately, accurately, and promptly.

2. Listen and respond to the needs of each supporter, considering and understanding their personal experiences and motivations while conveying information in an appropriate and empathetic manner.

3. Provide customer service throughout the supporter journey, with a clear focus on building long-lasting relationships, and increasing value from these relationships.

4. Handle and process a range of payments, including cash, cheques, credit/debit cards and Direct Debits. Maintain database integrity.

5. Carry out tasks related to donation processing and reconciliation.

6. Responsible for ensuring that supporter and customer records on the International group of companies' CRM database are kept up to date.

7. Maintain best practice surrounding supporter and customer care, and to ensure compliance with relevant legislation such as GDPR/Data Protection Act, Gift Aid legislation and Fundraising Regulator guidelines as well as internal policies and procedures, as appropriate.

8. Provide efficient administration, being responsible for circulation of incoming post and the dispatch of outbound mail; and take responsibility for the development & maintenance of paper and electronic filing systems.

The successful person for this role will have the following:
1. Excellent interpersonal skills including the ability to build and maintain strong relationships with colleagues, supporters, customers, visitors and suppliers.
2. Friendly and personable with excellent communication skills; with the proven ability to deal professionally and efficiently with a broad range of telephone-based enquiries.
3. Excellent written communication skills across a broad range of media and styles, and channels. Ideally experience of writing copy for supporters and fundraising.
4. Ability to strictly maintain agreed organisational messaging protocols, and to use one's own initiative and common sense as required.
5. Ability to carry out comprehensive online research and summarise findings for colleagues clearly and concisely.
6. Good working knowledge of Microsoft Office packages including Outlook, Excel, Word, and PowerPoint, and CRM Database systems.
7. Excellent organisational skills including an ability to prioritise and manage multiple tasks and meet SLAs.
8. Ability to maintain high levels of accuracy with clear attention to detail at all times
9. Strong commitment to team working, and and ability to build strong, mutually beneficial relationships with colleagues across the whole organisation, including at a senior level.
10. Desirable - Training in a related field such as Fundraising, Marketing, Customer Service or other relevant qualifications.
11. Demonstrable extensive experience of providing excellent telephone and email-based supporter and customer care.
12. Experience of managing supporter and customer care activities, including handling of complaints and queries on a wide range of often complex subjects.
13. Experience of supporting the delivery of multi-channel fundraising and communication activities including copywriting.
14. Proven experience of developing and maintaining administrative systems, including paper and electronic filing.
15. Familiarity with using Fundraising databases

If you are interested and would like to learn more about this exciting opportunity please get in touch ASAP

Mentoring Coordinator (Part-time 20 hours per week) – Fixed Term Contract

Salary £16,505 for 20 hours per week

Kingston Carers’ Network is a thriving carers’ charity providing a wide range of services to adult and young carers in the Royal Borough of Kingston. 

We are looking for an enthusiastic, motivational person with excellent IT skills to join the YCP team in recruiting and supporting mentors for our amazing young carers, aged 5-18, who all have a caring responsibility for a family member. The ability and willingness to work flexible hours is essential, in order to see young carers after school and to link with professionals.

Closing date: 5:00pm Wednesday 19th May 2021

Interviews: Week Commencing 24th May 2021

You must complete an application form to apply for this role.

Kingston Carers’ Network, registered charity number 1151456

We’re Anthony Nolan and we save the lives of people with blood cancer who need a stem cell transplant.

We’re unique. Thanks to the incredible donors on our register, our pioneering research and our passionate fundraisers, we give the chance of life to three people a day.

But we won’t stop there. We want to be there for everyone who needs a transplant; from finding a match, through every step of a patient’s transplant journey. And together we can reach the remarkable day when we can save the lives of everyone with blood cancer.

And now we want you to join our lifesaving team. We are looking for an experienced Supporter Services Assistant to join our Supporter Operations Team as part of the Engagement Division

Title:Supporter Services Assistant

Salary: £12,000 to £13,080 (inclusive London weighting)

Contract: 12-month fixed term

Hours:  21 hours a week

Location:Initially home working, normal base Anthony Nolan Head Office (flexible working will be considered)

As the Supporter Services Assistant you will be the first point of contact for our amazing supporters. You will respond to queries by phone, e-mail, social media and letter, using our new CRM and Case Management System. You will respond to all relevant enquiries, requests and complaints received into Supporter Services team and take ownership of these enquiries.

As part of your role, you will maintain accurate supporter records, ensuring that data is up to date and in line with the wishes of the individual. And making sure that we are adhering to various rules and guidelines including Data Protection and Gift Aid.

You will also work to make sure that donations made towards our vital work are processed accurately, and in line with the expectations of our supporters. This will include manually adding income to our database as well as importing income from our third party partners.

Attention to detail is a must for this role. This role is to put the supporter at the heart of every engagement by delivering excellent customer service.

Release your remarkable, join our team and give someone a chance of life.

Anthony Nolan is an equal opportunities & living wage accredited employer

All applicants must be able to demonstrate the right to work in the UK

Please make sure to check out the job description, available on our website when you click to apply.

What’s in it for you?

Financial

• Pension (employer 5% when you contribute 3% or more),
• Travel Insurance
• Interest free Travel Loan
• Salary Sacrifice Car Scheme
• Life Assurance (4x annual salary)

Wellbeing & Health

• 27 days annual leave in addition to normal public holidays
• 24-hour Employee Assistance Hotline
• Medical Cash Plan
• Cycle to Work scheme
• Gymflex

Family Friendly

• Paid dependants leave
• Enhanced Maternity, Paternity & Adoption pay
• Flexible start/finish times (role dependent)

And more! (full list of benefits available on website)

We’re Anthony Nolan and we save the lives of people with blood cancer who need a stem cell transplant.

We’re unique. Thanks to the incredible donors on our register, our pioneering research and our passionate fundraisers, we give the chance of life to three people a day.

But we won’t stop there. We want to be there for everyone who needs a transplant; from finding a match, through every step of a patient’s transplant journey. And together we can reach the remarkable day when we can save the lives of everyone with blood cancer.

And now we want you to join our lifesaving team. We are looking for an experienced Senior Marketing Database Coordinator to join our Supporter Operations Team as part of our Engagement Division.

Title: Senior Marketing Database Coordinator

Salary: £31,000 per annum (inclusive London Weighting)   

Contract: Fixed term contract – 6 months

Hours: 35 hours per week

Location: Initially remote working (due to Covid-19), normally based at Head Office in Hampstead, London (flexible working location will be considered)

As the Senior Marketing Database Co-Ordinator, you will play a pivotal role in supporting the delivery of Anthony Nolan’s Supporter Communications. You will help to champion our goal to become even more data and insight driven in the way we engage with supporters.

You will work closely with peers in the Supporter Operations Department and across the Engagement Division to ensure that we are working in a supporter focused way, selecting the correct individuals for campaigns and communications based on their previous engagement with the organisation and their preferences. You will also help to develop and refine reporting for the division to ensure it is fit for purpose and supports insight and decision making. In order to do so you will make use of best-in-class technologies, such as Alteryx, Tableau online, Azure, Power BI and DotDigital. Your communication and negotiation skills will help to feed into the approach and decision making around selections and reporting including prioritisation.  

You will also play an important role in the delivery of our ambitious transformation programme to launch a new website, improve out CRM offering and deliver better experience to the people who support our work and who we support. You will be comfortable working in an agile way to ensure that we are able to continue to deliver our objectives at pace and with the correct focus.

Release your remarkable, join our team and give someone a chance of life.

Anthony Nolan is an equal opportunities & living wage accredited employer

All applicants must be able to demonstrate the right to work in the UK

What’s in it for you?

Financial

• Pension (employer 5% when you contribute 3% or more),
• Travel Insurance
• Interest free Travel Loan
• Salary Sacrifice Car Scheme
• Life Assurance (4x annual salary)

Wellbeing & Health

• 27 days annual leave in addition to normal public holidays
• 24-hour Employee Assistance Hotline
• Medical Cash Plan
• Cycle to Work scheme
• Gymflex

Family Friendly

• Paid dependants leave
• Enhanced Maternity, Paternity & Adoption pay
• Flexible start/finish times (role dependent)

And more! (full list of benefits available on website)

Learning Technology Coordinator - £33,485 per annum – Full-time – Permanent – Central London with remote working initially

We are currently looking for some with experience of using software tools and platforms such as learning management systems and content management tools to join our RCR Learning Team as a Learning Technology Coordinator.

The RCR Learning Team are a vibrant and creative team who are passionate about supporting the lifelong learning of radiologists, oncologists and other associated specialties, through the creation and delivery of our programme of innovative and world-leading educational resources.

We are looking for an enthusiastic and passionate new member of the team to work collaboratively with a wide and diverse range of contributors and subject matter experts to bring these resources to life as well as provide the exceptional customer service the team is known for.

The successful candidate will be an excellent communicator and thrive on the challenge of working collaboratively. They should have an eye for detail, outstanding administrative and organisational skills and an aptitude for using Excel for reporting and analysis. The ability to plan and prioritise a varied workload is essential to be successful in this role.

If you have the skills and experience we’re looking for then we would love to hear from you. Please view the RCR website for more information on the role, the RCR and for instructions on how to apply.

The closing date for applications is midnight on Sunday 16 May 2021. First stage interviews will take place on Friday 21 May with final stage interviews scheduled for Tuesday 25 May.

Due to the Covid-19 pandemic all interviews will take place via video conference. It is also likely that the successful candidate will be required to work from home for a period of time before we complete a phased return to the office.

The national children's charity dedicated to using the power of play to make the experience of illness and treatment better for children and families is looking for two co-ordinators to join their fast-paced service delivery team. Part of a small, dedicated team you will work mainly on our 'Escapes' or 'Experiences' programmes, providing social connection and an escape from reality for children who are dealing with serious illness or long term conditions. If you are passionate about a child's right to play, have some experience of working on events in a customer facing role and have great people skills, you could be just what we need.

UKGBC is seeking an experienced professional to deliver its membership strategy by engaging existing and attracting new members in order to achieve its mission to radically improve the sustainability of the UK built environment. This exciting role is industry-facing, closely working with over 500 UKGBC members spanning the entire built environment value chain, to ensure that they maximise the value of their membership, and to extend and strengthen existing relationships with them. It will feed directly into UKGBC’s business planning processes and help design propositions that provide members with the solutions, tools and guidance they require to radically improve the sustainability of the built environment. 

This important role will work closely with the Director of Membership & Operations to ensure alignment, consistency and efficiency in the way UKGBC engages with members and articulates the value proposition for income generating activities.

Company Overview 

UKGBC is an industry-led network with a mission to radically improve the sustainability of the built environment.It is a charity with over 500 member organisations spanning the entire value chain, we represent the voice of the industry’s current and future leaders who are striving for transformational change. We inspire, challenge and empower our members, helping them to identify and adopt the most sustainable, viable solutions. We also engage our members in advocating a progressive message to government, informing and influencing policy. Our vision is a built environment that enables people and planet to thrive by: 

• Mitigating and adapting to climate change
• Eliminating waste and maximising resource efficiency
• Embracing and restoring nature and promoting biodiversity 
• Optimizing the health and wellbeing of people
• Creating long-term value for society and improving quality of life 

Job Description 

The purpose of the role is to develop and deliver a membership strategy which fulfils UKGBC’s Annual Operating Plan in terms of income and impact, and ensure that member engagement processes and outcomes are competitive and fit for purpose.

Principal Accountabilities

Member engagement  

• Lead the implementation of the refreshed member engagement strategy to ensure that UKGBC is proactively engaging with its membership. Includes using membership KPIs and Salesforce data to identify priority members with whom to focus engagement.
• Be recognised by members as the main membership lead regarding their overall engagement with UKGBC and keep members up to date with specfic activities they could benefit from. 
• Lead a regular review of membership value proposition including review of benefits, customised sectoral models and regularly updated membership collateral.
• Identify and actively promote opportunities within existing and prospective members for UKGBC revenue generation through bespoke solutions, events, program sponsorship and other funding opportunities. 
• Facilitate UKGBC’s Member Advisory Group and other member forums, workshops and events as appropriate 
• Undertake key account management duties for selected Gold Leaf members to ensure that they are deriving significant value from engaging with UKGBC. 
• Lead the annual Member Impact Survey/ interview process to ensure that UKGBC obtains and acts upon relevant and timely member feedback on its activities.
• Lead the full exploitation of UKGBC's CRM system, Salesforce, to drive improved member engagement, ensuring UKGBC maintains more and better information on member businesses, such as number of individual contacts and location of regional offices

Member recruitment  

• Continuously review UKGBC's membership model to ensure it works for existing and new parts of the property and construction sectors in order to accelerate the achievement of UKGBC’s mission.
• Lead the recruitment of new members with a view to growing UKGBC’s penetration across the entire property and construction value chain. 
• Provide strategic input and practical support for membership recruitment in English regions and devolved countries. Includes providing support and tools to build capacity and confidence for local network coordinators..
• Represent UKGBC at conferences and events to raise our profile as widely as possible, promote our activities, and identify and convert new member prospects. 
• Lead the full exploitation of UKGBC's CRM system, Salesforce, to drive member recruitment. 

Business planning  

• Capture, analyse and report on member feedback obtained through member engagement meetings, interviews and surveys to UKGBC’s senior leadership team alongside recommendations for improved engagement.
• Provide timely and practical input to UKGBC’s annual operating plan including during the creation of the business plan for the following year. 
• Inform and influence the design of ongoing activities aimed at engaging the membership in research, best practice and innovation in order to transform the industry. 

UKGBC team activities  

• Take part in regular meetings and away days related to UKGBC operations and workstreams. 
• Champion the organisational culture and the UKGBC Way (values into action framework) by adopting a solutions-driven, positive, and efficient attitude
• Upskill the team drawing upon personal experience on relevant topics and capabilities – eg facilities management, investment appraisals, business case etc. 
• Demonstrate agility and flexibility to perform duties that may be outside core accountabilities. 

Decision making authority (eg strategy – impact on business; customers/stakeholders; people – leadership and teamwork; process – operational effectiveness and controls 

 Without reference

• Project management
• Internal & external member engagement meetings 

With reference 

• Programmatic decisions
• Resource allocation 
• Member recruitment and retention strategy including fees 

Key competencies 

Essential

• Deep knowledge of the UK property and construction industry, with an existing network of contacts within UKGBC membership 
• Strong commercial awareness, including experience of business development, marketing and pricing
• Excellent written, verbal and presentation skills
• Excellent planning, organisational and project management skills 
• Emotional intelligence and an aptitude for developing and maintaining strong stakeholder relationships 
• A self-starter with independent judgement and work planning, also able to work well as part of a team 

Desirable

• Solid understanding of UKGBC’s model of change and member value proposition 
• Ability to facilitate sessions with a wide spectrum of stakeholders
• Ability to think creatively to solve problems and deliver positive impact 
• Strong qualitative research and analysis skills 
• Knowledge of the market across different UK regions 

Knowledge, experience and qualifications

Essential 

• 5-7yexperience of working in the built environment industry / sustainability sector 
• Extensive knowledge and experience of corporate sustainability practice and the particular issues facing the built environment sector 
• Ability to network with & draw benefit from other trade, NGO, government and academic organisations associated with the built environment 

Desirable

• Degree in relevant sustainability and building related subject.
• Property, construction, or sustainability related professional qualifications such as from RICS, RIBA, IEMA. 
• Experience of designing or implementing client relationship management strategies and plans 
• Experience using Salesforce or another CRM system 
• An interest or understanding in system change / business transformation
• A personal interest in enviromental and social issues 

Terms & Conditions  

Place of Work: In line with COVID 19 Government Guidance, UKGBC colleagues are expected to work from home. When permitted, Building Centre, 26 Store Street, London WC1E 7BT 

Hours of work: 37.5 hours with flexible working

Holidays: 28 days per annum pro rata, plus 3 days between Christmas & New Year plus public holidays.

Salary & benefits: Based on experience

Length of contract: Permanent 

Start date: ASAP 

UKGBC is committed to providing equal opportunities to all existing and prospective employees. We aim to be inclusive to everyone regardless of ethnicity, religious beliefs, gender, marital status, age, disability, sexual orientation or political beliefs. 

Sounds great? 

Apply now  sending a copy of your CV and a covering email explaining in no more than 250 words why you would be amazing in this role and the earliest date you can start. Applications will be assessed as they are received and until the lucky candidate has been appointed.

We are looking for an individual to proactively build relationships and provide the best supporter care in order to increase income and awareness of Haven House Children’s Hospice.

We are looking for an enthusiastic and personable individual to engage and inspire Haven House donors by providing exceptional supporter care. As part of a small, but highly effective team, you will help create and deliver meaningful supporter experiences that strengthen the relationship between donors and Haven House. You will help develop a supporter care strategy which will ensure that we engage, recognise, thank, motivate and demonstrate the impact of donations to all our supporters in the most effective way no matter who or where they are. As the first point of contact you will gain and use insight and knowledge about our donors to help inform all areas of the Income Generation Team, so that we can achieve more for every child with a life-limiting or life-threating condition and their families in our local community. The role will also help to keep our database up-to-date so that we can communicate with supporters in the right way.

If you’re looking for a varied role with a great mix of supporter care, database management and supporter insight that sits within a fantastic team, then this role is for you.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS check.

For more information about the role, please download a copy of the job description and person specification from the website 

Hours
35 hours per week

Salary 
Band E /Spine point 1 £25,357

To apply

Please download the application form from the website

Closing date

Friday 7 May at midday

Interviews

Week commencing 10 May 2021

Watch our film to find out more about how we provide care to the children we support.

Do you have a strong desire to support and empower people who may be going through a hard time? Are you empathetic, caring and able to listen and help without judgement?

Wimbledon Guild is a community charity in the London Borough of Merton providing a hand-up, not a hand-out. We want our customers to feel valued, respected and empowered to live life their way. Whether someone needs emotional, financial or practical support, they can turn to us for help getting back on track.Wimbledon Guild is more than just a place, it is a real community where everyone belongs.

Our Befriending Programme supports vulnerable and isolated clients, providing a listening ear and companionship. Due to the pandemic, we are seeing an increase in requests for a befriender and more clients with complex physical and/or mental health issues. Our service is currently telephone based and we hope to resume home visits in the future.

We are looking for someone with:

• Excellent verbal and written communication skills and the ability to support individuals using a person-centred approach
• Strong interpersonal skills to be able to build relationships, and work collaboratively with clients, volunteers, internal colleagues and external organisations
• Excellent computer literacy skills and experience of using databases to keep records and report on outcomes by collating case records
• Ability to use judgement to assess complex situations, assess risk and provide appropriate responses and solutions for clients who are experiencing isolation and/or distress
• Ability to travel throughout Merton
• Able to work flexibly including occasional evening hours, 

If you think this sounds like you, please complete your application by sending a CV and supporting statement explaining how you meet the person specification criteria and why you would like this job, along with our short application form.

We may close the role early if we receive a large number of applications so please do not wait until the closing date to apply.